Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 117,775 complaints - component: UNKNOWN OR OTHER

Incident date: Feb 2, 2026

On two separate occasions I placed my child in the car and then placed my bag in the front passenger seat of the car with my key fob in the bag. After closing the door, the car would automatically lock as if I had walked away from it with my keys. But the key fob was in the car. My car was not turned on and on one occasion it was 70+ degrees outside. I had no way of accessing my car and my child w... Read more

Incident date: Apr 9, 2025

I am reporting a premature corrosion issue on my Nissan Rogue with approximately 25,000 miles. Rust has developed on the roof panel, which is highly unusual for a vehicle of this age and mileage. The vehicle was purchased in early December 2025. To my knowledge, this condition was not disclosed by the selling dealer, CarMax, along with other issues identified after purchase. To the best of my kn... Read more

Incident date: Apr 9, 2025

AT 0730 on 16 March, 2026 I was traveling northbound on XXX in [XXX] . Temp was 55 degress Farenheight and the wind was in excess of 20 knots. I was going 60 MPH. Suddenly a large "gun shot" sound echoed through the car startling me excessively. I thought the engine had blown up or all the vehicle tires exploded. I was able to gain control of the car and pull into the emergency lane where ... Read more

Incident date: Feb 13, 2026

There is water coming into the vehicles cab via the rear window and is getting electrical components under the rear window wet. Took vehicle to a dealer to be diagnosed. Concluded water coming into cab of vehicle from top of rear glass. Frame of window is likely culprit. General concern 05CHZ-01 THIS IS A VERY KNOWN ISSUE

Incident date: Dec 16, 2025

Total of 3 incidents when my car had approx 1/8 to 1/4 of a tank of gas....as going up incline on interstate....car like stalls and slows down, will not speed up....get it over to the side to avoid being hit and it finally starts going again...close call with vehicles behind us in the passing lane. Below listed the last time it happened... Did not use to do this...first time was same area listed b... Read more

Incident date: Mar 16, 2026

I was driving in a city at 30 miles per hour no acceleration and no load. I lost oil pressure, dumped all the oil out of the crankcase and then the engine locked up. I had it towed to my mechanic shop that i have work done. The technician diagnosed it as a failed oil cooler pressure supply line. Where the solid steel line crimps to a rubber oil hose, that connection had not been applied enough pre... Read more

Incident date: Feb 20, 2026

I started a Turo business and because of the recall on the Ford 2022 bronco sport I haven’t been able to rent my car out for the last eight months. Turo will not allow you to rent a car that has a recall this recall has been going on for eight months and there is no fix in the near future and it may be until the middle of July until we’ll hear anything else about a remedy to fix this issue wit... Read more

Incident date: Feb 27, 2026

Brandon Hyundai sold me this vehicle with an active stop sale. On February 20, 2026, I purchased a 2025 Hyundai Palisade from the dealership. After taking delivery of the vehicle, I discovered that the VIN associated with the vehicle was subject to an active manufacturer stop-sale related to a safety recall for which no remedy was available at the time of delivery. This critical information was no... Read more

Incident date: Mar 16, 2026

The paint keeps chipping off the nose of the hood as well as areas above the doors. I have had it repainted one time and it is chipping off again.

Incident date: Feb 3, 2025

Vibration that they said they diagnosed was not fixed per company policy they said they cannot fix it which would mean my vehicle is still unsafe at highway speeds the issue occurs after 70 mph on march 4th 2026 when rescheduling for the same issue I received this message. From a Tesla rep that they did everything they can

Incident date: Mar 16, 2026

I believe my thermostat is a problem. I keep getting "P012B" "coolant under operating temperature" codes on my obd2 meter. This seems to coincide with "driver assist reduced" on my instrument cluster on my dash board. I researched it and on a forum it sounds to be a very common problem. Someone said to report it on here. I can clear the "p012b" error code with my obd2 and my thermostat inst... Read more

Incident date: Mar 3, 2026

I leased a Honda Prologue on June 25, 2025. Approximately two months ago, I began noticing a noise coming from the front axles when turning left or right. I scheduled an appointment with my nearest Honda dealership and reported the issue. A few hours later, I was informed that the matter is currently under investigation and that Honda does not have a solution at this time. I also contacted Honda o... Read more

Incident date: Mar 14, 2025

The car locked with the keys inside. This has happened multiple times. My young children were strapped into their car seats outside in the summer heat when the door locked with the keys inside. We had to have firemen/police come help. Thankfully we were able to locate the second set of keys within 15 minutes and the children were wet from swimming and stayed cool because we were parked in the sh... Read more

Incident date: Feb 14, 2026

Unknown. This was a certified preowned vehicle that was purchased on December 18, 2024. We have had NUMEROUS issues with the car since purchase but the most concerning has been the door actuators. The front door actuators on both sides failed in less than a year from date of purchase. I was told by the dealership where it was repaired that this was a common problem and to expect the rear ones t... Read more

Incident date: Mar 14, 2026

purchased a 2017 Toyota Camry from CarMax in Ontario, CA, with a $12,000 down payment. I chose this vehicle for its reliability and fuel efficiency. After the first week, I noticed poor gas mileage—only 17 mpg. CarMax checked it but found no issues. On September 25th, 2024, I purchased another 2017 Camry with 81,000 miles. After a short test drive, I noted squeaky brakes, a burned-out headlight,... Read more

Incident date: Mar 9, 2026

The blinkers, when you're making a turn does not turn off, it actually turns the blinker onto the opposite side.

Incident date: Mar 9, 2026

I own a 2017 Nissan Armada with factory paint color QAB Pearl White. The paint has begun peeling and separating from the primer in multiple areas despite normal use and proper care. This appears to be a premature paint failure or manufacturing defect, not normal wear. I am requesting Nissan review this issue for goodwill repair or extended paint warranty consideration.

Incident date: Feb 13, 2026

We have been waiting over a year now for the below to be remedied. Our ABS light goes off constantly and when it does, it causes cruise to stop working. There is a notification alarm (ding) that goes off and on while driving the truck. We pull a 41ft 5th Wheel and we were told it was okay to pull, however, we have now been advised that it's not a good idea to pull. How is this fair when we bou... Read more

Incident date: Mar 14, 2025

On multiple occasions my vehicle has not recognized the key fob when I have been at the vehicle. I have actually been standing by it trying to open the door and it would not respond. Even if I was holding the key fob in my hand next to the door it would not respond. I would have to manually push the unlock button on the fob to be able to enter. This has caused me personal safety concerns when ... Read more

Incident date: Mar 12, 2026

When I was going to torn off the truck won’t stop the engine, dash said not in parking and the PRND light start flashing I had to remove a relay to shut down the truck and disconnect bought batteries half and hour later reconnect everything and truck work but with many lights on in dash board From what I investigated it’s a common problem with no solution at this time Dealer said it’s a r... Read more

Incident date: Mar 12, 2026

Parked vehicle fire that happened approximately 8-9 hours after parking it. Neighbors woke me up at 4:30am after hearing a loud boom. When i went outside the whole front end was engulfed in flames. Fire investigators said it started in the engine compartment and moved to the inside of the vehicle. No foul play suspected. There were no warning signs leading up to this. I kept up with all maintenan... Read more

Fire

Incident date: Mar 16, 2026

The vehicle developed an exhaust leak caused by both weld points on the front exhaust pipe breaking. A dealership inspected the vehicle and confirmed that the exhaust welds had failed, creating a hole in the exhaust pipe and triggering a P0420 catalyst efficiency code. The failure occurred at approximately 31,500 miles. The exhaust leak caused increased exhaust noise and emissions warning codes. ... Read more

Incident date: Mar 16, 2026

On March 14, 2026, I was attempting to turn left into a parking stall within a busy shopping center lot when my vehicle suddenly accelerated unexpectedly. I lost all control of both the steering and the braking systems. This resulted in my vehicle striking a parked car to my left, jumping a cemented planter border, and coming to rest in the adjacent parking stall. Fortunately, the other vehicle w... Read more

Crash

Incident date: Jan 7, 2026

Friday, March 13, 2025, at approximately 11:50 AM PST while driving on Interstate 5 northbound, heard a loud explosion like a gunshot, with no vehicles in close proximity, then hearing the rush of wind, opened the interior sunroof cover, discovered the sunroof glass shattered.

Incident date: Mar 8, 2026

On March 4th I was driving my car that I had my daughter and two grand children with me which is a 2020 Nissan Murano. I was driving and as I was driving I heard a loud pop that sounded like a gun shot so i immediately look through the mirror to see if i could see my grandchildren as im looking through the mirror i see two holes in the back window so im scared at this point so i continue to drive ... Read more

Incident date: Feb 10, 2026

Unknown—he only performed the inspection, as I am a Lyft driver and my account was suspended due to a recall issued by the NHTSA.

Incident date: Feb 10, 2026

My vehicle has an open safety recall (NHTSA Recall 25V-766 / FCA campaign 78C) stating the engine may be contaminated with sand from the casting process, which can cause catastrophic engine failure, fire, or sudden loss of propulsion. The recall has been active since November 2025 and the manufacturer states parts are unavailable, so the defect cannot currently be repaired.

Incident date: Mar 16, 2025

I own a 2018 Tesla Model X that has multiple breakdowns ( 3 times to date: Feb.28, 2026, Mar.7, 2026, Mar.14, 2026) resulting in the vehicle becoming undriveable and could not be shifted out of Neutral. During driving on separate occasions, the vehicle displayed multiple safety warnings and critical systems became disabled. Alerts shown on vehicle included: 1. Automatic Emergency Braking unavailab... Read more

Incident date: Jul 1, 2025

The park switch inside the transmission control assemblies shifter control assembly fail to detect when shifting gear into park

Incident date: Mar 6, 2026

Was driving down interstate and the top of my grill came off and smacked my windshield. Also, my tailgate opens on its own but the grill is the main safety issue. I have seen where they already have recalls on 2022s and earlier due to chrome grill coming off but mine is a 2023 and gm is refusing to honor it when it is obviously the same issue. Was very scary and could have caused a wreck as grill ... Read more

Incident date: Mar 12, 2026

I am writing to outline my urgent concerns regarding the 78C recall affecting the 2023–2025 Jeep Grand Cherokee 4xe and 2024–2025 Wrangler 4xe SUVs. This recall was initiated due to a manufacturing defect where casting sand remains in the 2.0L engine, presenting a risk of catastrophic engine failure, sudden power loss, or fire. The potential for engine fire or unexpected power loss represents... Read more

Incident date: Feb 28, 2026

Vacuum pump exploded into camshaft and engine area, causing me to lose brakes completely on the highway. Costly repairs to clear out metal shrapnel and replace camshaft.

Incident date: Mar 11, 2026

Driving when it sounded like a gunshot went off in the car. I looked to the back of my car to see what was around me (nothing), and saw no damage to any windows. I could hear glass cracking so I went to open my moonroof screen to check the glass and I could hear glass on the screen so I closed it right back. I pulled over and was able to confirm the sunroof had busted across the back of the glass.... Read more

Incident date: Mar 9, 2026

The rear powered liftgate on a 2014 Buick Enclave unexpectedly fell without warning while the vehicle was parked and the liftgate was fully open. The liftgate suddenly closed and struck the operator on the head. There were no warning lights, messages, or prior indications of a malfunction before the incident. The impact caused a concussion that required emergency medical evaluation, including a C... Read more

1 injured

Incident date: Feb 14, 2026

My 2020 BMW 530i caught fire while I was driving on March 13th. The car showed no signs of smoke. Another driver alerted me about smoke, I exited the vehicle, and within minutes the car was fully on fire. The vehicle is currently at a tow yard.

Fire

Incident date: Mar 16, 2026

Transmission Control Valve Body (Recall #N242454440) Your truck is part of the massive recall issued late last year (expanded in February 2026) regarding the 10-speed Allison transmission. The Problem: Internal wear in the valve body causes a drop in pressure, which can cause the rear wheels to lock up suddenly while you're driving. Multiple occurrences. It has been taken to the shop for t... Read more

Incident date: Mar 16, 2025

No incident has happened yet, my complaint it that there is a safety recall that can affect the rear brake lines on my vehicle, and if the fail it could cause an accident. This vehicle is 9 years old and there still is no solution available from the manufacturer!!! This certainly doesn't seem like a timely way to address a brake related safety recall.

Incident date: Aug 25, 2025

Driving to work and a loud noise (pop) was heard and then I realized the sunroof had basically exploded. Glass was all over the car and all over myself. I immediately got off the road and turned on my hazard lights to assess the situation. This could have caused an accident had I not remained calm. Contacted dealership this morning. Waiting to hear back. No prior warning to this happening.

Incident date: Mar 15, 2026

New buy today 3/16/2025 from Carvana. Anyhow took vehicle to get a diagnostic and reputable mechanic shop. The auto scanner would continuously stall on the transmission check,would not produce a report nor respond. We did get a good reading for the engine but not once after several attempts would it generate a reading for the transmission. I am concerned as there does appear to be a slight jerk wh... Read more

Incident date: Mar 15, 2026

My vehicle has had a recall for seat belt issues for a while. My dealer has been unable to make corrections as hyundai has not/does not have the equipment to repair the issue. Its been months. Now theres another issue with airbags, and rumors of another issue with headrests. They have sold me a lemon and they are not providing a remedy.

Incident date: Oct 22, 2025

rear glass window completely shattered for no apparent reason while sitting in parking lot parking car. recent snow and outdoor temps about 26 degrees. had driven the car a quarter mile with rear defroster on.

Incident date: Sep 19, 2024

The systems that failed included the shifter, which causes the car to lock so that it cannot shift out of park . This is most likely due to a shifter assembly and/or sensor malfunction. Several months prior to this event occurring (i.e., the car would not start, despite a new battery and consistent scheduled maintenance), this operator of the vehicle complained to the dealership that the car start... Read more

Incident date: Mar 10, 2026

I own a 2020 Nissan Leaf S with the fast-charge (CHAdeMO) package, which is affected by the battery/fast-charge recall (Manufacturer Recall Number R24B2, NHTSA Recall Number 24V-700). This recall restricts or disables DC fast charging, substantially limiting the vehicle’s usability and functionality, making it difficult to use for normal transportation and longer trips. I am filing this complai... Read more

Incident date: Mar 10, 2026

Just after 36 month warranty expired, ceiling sunscreen came off track hanging down into car obstructing view through rear view mirror.

Incident date: Oct 18, 2025

This first occurred on 3/10/2026 and then occurred again on 3/15/2026. When driving the coolant temp warning will randomly come on. This causes the car to lock up. After about 30-60 seconds it goes back to normal. This could very dangerous if I were on the interstate that I take every day to work. I am a mechanic, have hooked it up to a computer and there are no codes. I have tried to research it ... Read more

Incident date: Mar 15, 2026

Rear main seal leak and transaxle leak. I see there was a recall in the 2000s but my 2016 is having the same issues. Would this issue still fall under the newer vehicle recall since it i the same problem?

Incident date: Mar 15, 2026

Message on dashboard that says, "Engine Maintenance Required. Visit Dealer." This message came on at around 31,000 miles and I was told it was three different things all different prices at my dealer. So, I looked into it and found out it was the Coolant Bypass Valve, and asked the dealership about it and they said 700 dollars to replace. I did not want to pay that much especially since I saw onli... Read more

Incident date: Mar 15, 2026

"Shift to Park" alarm continues to appear when the car is in park. At times it does not clear for 10 minutes or so. On a couple of occasions I could not get it to go away for 30 minutes. This is an issue that drains the battery and have caused me to remain in the car to start and restart the vehicle until it is no longer present. Which damages the starter.

Incident date: Feb 18, 2026

The crankshaft sensor has failed.

Incident date: Nov 19, 2025

The battery had an electrical system failure warning after 5900 miles and has been in the shop for over a month.

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

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