Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 117,775 complaints - component: UNKNOWN OR OTHER
Incident date: Mar 2, 2026
My airbag light came on my 2012 EOS and Vw dealer said it was a Clock Spring part issue causing it part number (5K0-953-569-AL) I mentioned this is a safety issue as it also disabled my horn on steering wheel and was pretty sure VW had a recall/bulletin or campaign on this issue. Appears for some odd reason VW didn’t have my vin [XXX] listed or flagged which I believe is a clear mistake. I am... Read more
JEEP
GRAND CHEROKEE
(2021) - UNKNOWN OR OTHER
Mar 20, 2026
Incident date: Mar 20, 2026
This CHEAP fix is abhorrent! It calls for welding an adjustable part of the steering linkage rendering it non- adjustable when having the front end aligned in the future. Not to mention the effect of welding, potentially causing a problem with the integrity of the metal. The correct fix for this SAFETY issue is to REPLACE this steering linkage component, the entire Drag Link! NOT do a "back yard, ... Read more
Incident date: Mar 19, 2026
I was driving my car and the car shut off at 30 mph. It completely stopped and the steering wheel locked up. Started flashing start/stop and told me to put it in park. Glad no one got hurt and hope it doesn’t do it again.
CHRYSLER
TOWN AND COUNTRY
(2011) - UNKNOWN OR OTHER
Mar 20, 2026
Incident date: Mar 7, 2026
While driving, the hill descent fault error would pop up on the instrument panel, the truck would begin to shake, and the gas pedal would no longer work. I would have to pull over, shut the vehicle off for a few minutes and restart it. This happened multiple time while driving on the highway and in town. After sitting in the driveway for while trying to get repairs scheduled, the issue got worse,... Read more
Incident date: Sep 2, 2025
Back glass shattered spontaneously. It is on Jeep website that it is know to be a manufacturer of defect. Dodge/Jeep will not repair or offer any assistance. It's a 2023 Jeep gladiator milage is under 30,000 miles. It garage kept and only driven 1 day a week and sometimes not even that.
Incident date: Jan 15, 2026
February 2026 the air when the AC was on did not seem very cold then about 3 weeks later AC was not putting out any cold air. 3/18/26 took vehicle to local Honda dealership where they ran diagnostics with results showing "black death on the low and high side ports." Dealer recommends replacing entire AC system and then recharged.
Incident date: Mar 20, 2023
The HVAC evaporator condensate drain tube fails to drain externally, leaking water into the cabin. This saturates interior carpets, padding, wiring, and HVAC housing, causing extensive mold growth—a biohazard creating respiratory/infection risks. Severe since November 2025. Linked to Ford TSB 20-2358 (Oct 2020). Insurance declared total loss due to health/safety hazard. Husband has autoimmune mu... Read more
Incident date: Mar 13, 2026
The ABS Module needs to be replaced and the part isn't being made anymore.
Incident date: Jan 31, 2026
I am reporting a safety concern involving a 2021 Nissan Murano Platinum with approximately 45,000 miles. The vehicle experienced water intrusion into the cabin due to a failure in the panoramic sunroof drainage system. A Nissan dealership diagnosed that water was leaking from the sunroof channels and that the drain hoses were contaminated and not functioning properly. As a result, water entered ... Read more
DETROIT CHASSIS
FORD MOTORHOME CHASSIS
(2019) - UNKNOWN OR OTHER
Mar 20, 2026
Incident date: Dec 1, 2025
I do not know exactly what component failed. All I know is that the vehicle lost power while my wife was driving our children to school at around 8:15 A.M. on February 24, 2026. The vehicle slowed down on its own and could not accelerate when my wife pushed on the gas pedal. There were no warning or check engine lights on the dashboard. Luckily, this happened in a residential neighborhood where tr... Read more
Incident date: Mar 3, 2026
Faulty sensor in the shifter assembly. This prevents the car from turning off and displays an error message “Shift To Park” This issue is recalled on models 2020 and newer but not 2019 which is an oversight and should be.
Incident date: Mar 13, 2026
Anti theft ignition protector and another recall that makes the car have engine compartment fires. My car is at risk of being stolen as well as catching fire. Yes the problem has been confirmed from by Kia dealer. Yes the check engine light keeps coming on. It first appeared 02/10/2026. I purchased the car from b&g auto sales located at 3922 W Indian School Rd, Phoenix, AZ 85019 and they installed... Read more
Incident date: Mar 19, 2026
2023 Range Rover Sport (VIN: [XXX] ). Vehicle's own anti-theft security system simultaneously deactivated both smart keys after they were left inside the locked vehicle. This is a known design defect across all JLR vehicles from 2022 onwards. Vehicle is now completely inoperable. Dealer is quoting $3,000 for a new Keyless Vehicle Module (KVM) and two new keys. Owner was never warned at purchase th... Read more
Incident date: Dec 1, 2025
On March 19, 2026, at approximately 1003 hours, I was traveling north on the [XXX] located in [XXX] . I was traveling in the number two lane and my speed was approximately 78 MPH when all of a sudden I had a loss acceleration power and my Kia EV9 began to decelerate rapidly and my dashboard began to flash a loss of power warning. I had no control over my accelerator and could not speed up. Due to... Read more
GMC
SIERRA 1500
(2021) - UNKNOWN OR OTHER
Mar 20, 2026
Incident date: Jan 24, 2026
Subaru has a known “ghost touch” radio head unit issue that they failed to recall. My 2018 Subaru Outback has an unstable head unit that affects GPS, hands free technology, and back up camera assistance.
Incident date: Mar 14, 2026
2022 Subaru Ascent. Noticed progressive strong odor in the car. After rain had significant fluid accumulation in the front passenger ceiling, inside front passenger door (sloshing), and wet carpets on the floor on the passenger side. Serviced by Subaru dealer water specialist who reported (1) clogged moonroof drains and "popped off connector" leading to flooding of the entire front passenger ceili... Read more
Incident date: Aug 20, 2025
When the sun is at certain angles in the middle of the day, direct sunlight bounces off of the high-gloss plastic trim around the shifting knob directly into the driver's eyes. This is distracting and makes it hard to see the road.
Incident date: Feb 3, 2025
I was driving around 30-35 mph when my car's dashboard lights were flickering on and it then gave me a warning that the collision mitigation system was coming on. The car started braking hard and it swerved me to the left, so much so that I was halfway into the left lane. Thankfully no other car was in that lane. Then my car automatically went into neutral and I had to stop on the side of the road... Read more
Incident date: Mar 2, 2026
Backup camera will just show a blue screen for a day or two, then it will work for awhile, and then it will go back to the blue screen. I’ve also had the whole system go out, including the radio, and after I turn the truck off for awhile and turn it back on, then the system starts working again.
Incident date: Mar 20, 2026
Transmission is Jerking & Shuddering TSB 21-2389 and 21-2081 however mine isn’t recalled YET and needs IMMEDIATE attention it’s doing the exact same
Incident date: Feb 10, 2026
Full self driving (supervised) was active and functioning properly on interstate 70. The self-driving feature decided to move one lane over to the furthermost lane to the left. That lane was half covered with snow. The speed was approximately 65MPH When the front left wheel hit the snow the the car swerved to the right and hit the snow bank against the rail. I immediately steered to the right and ... Read more
Crash
Incident date: Mar 14, 2026
Bluetooth consistently drops my calls, it is not my phone, because the call doesn't drop completely, am able yo pick up my phone and continue to talk. This takes away my hands free driving, which can be dangerous. Been an on going issue since I purchased the car almost 2 months ago.
Incident date: Mar 16, 2026
Was driving west bound on I565 & heard a loud pop. Panoramic roof BURST spontaneously
Incident date: Mar 13, 2025
The oil is mixing with the gas and their was smoke coming from the engine after that the engine has seized and the car stopped working. Also at the body shop i was told some wires were cut.
Fire
Incident date: Jan 30, 2026
When I turned my car on and started to drive, an orange a popped up and started blinking. It looked like the automatic stop and start light. My car would not shift and I could not go above 60 mph. I had to turn my car off and turn it back on for it to stop doing what it was doing.
Incident date: Dec 2, 2025
Transmission problems 124,994 miles . It's the same defects as the 2019-2025 defects.
Incident date: Dec 1, 2025
When driving in the highway my hood opened up it hand unhinged on its own.
MERCEDES-BENZ
EQB 250+
(2023) - UNKNOWN OR OTHER
Mar 19, 2026
Incident date: Feb 12, 2026
CVT transmission losing power
Incident date: Mar 13, 2026
I have a 2014 Ford escape 1.6 engine which was clearly on the recall list for engine coolant failure and my vehicle is showing all the signs I repaired some things changed the hoses and it keeps giving me the high engine light oil is mixing into the reservoir. I have not passed emissions over a year The sensor keeps going off and the electrical system is really bad it creates a lot of static I can... Read more
Incident date: Mar 11, 2026
My vehicle contains a defective high-voltage lithium-ion battery that is subject to internal short circuits caused by deviations in the battery supplier's production process. According to NHTSA and Mercedes-Benz's own recall documentation, an internal short circuit in a battery cell can trigger a thermal event — that is, a vehicle fire — whether the vehicle is parked or being driven. Criticall... Read more
GMC
SIERRA 1500
(2024) - UNKNOWN OR OTHER
Mar 19, 2026
Incident date: Mar 17, 2026
The Jaguar dealership of Chantilly, VA provided me with a rental car from Enterprise Car Rental. The rental car was provided on the 9th of March 2026. I drove the vehicle to my residence in [XXX] . I parked the vehicle in my driveway. The vehicle in question is a 2024 Nissan Rogue in which the back windshield spontaneously shattered without any warning or notification. The vehicle was secured... Read more
Incident date: Mar 3, 2026
While driving 65mph in my 2024 GMC Sierra Denali Ultimate on Interstate 270 in Hilliard, Ohio my chrome grill deflector just flew off and hit my windshield. It then went over my truck and almost caused a major accident with the cars and semi-trucks behind me. I was lucky to maintain control of my own vehicle! It appears to me that the mounting fractured and it looks like manufacturing defect. Loo... Read more
Incident date: Sep 1, 2022
When my android auto does not connect, it essentially disables the whole infotainment system which is incredibly distracting and dangerous while driving. I am requesting that this be fixed so that I can still use some of the infotainment system but they are redusing to to do anything to fix the issue. The dealer has advised that they are unable to fix the issue because it is software related but y... Read more
Incident date: Mar 16, 2026
The backup camera flips the image upside down and has static throughout the image. Occasionally it blinks out completely. This began happening on an occasional basis over the past few years, but in the past year it has been consistently upside down all the time.
Incident date: Mar 5, 2026
I purchased a used 2021 Passport the end of May 2025. While driving, the 'collision mitigation braking system' or CMBS would activate the braking system and would intermittently just brake, causing panic for not only myself, but I'm sure drivers behind me for suddenly braking with no imminent threat in from of me. This happened multiple times without receiving any warning or notifications, just ... Read more
CHEVROLET
SILVERADO 2500
(2025) - UNKNOWN OR OTHER
Mar 19, 2026
Incident date: Mar 12, 2026
*Question 1 The top part of the Fender Flare on rear driver side was not properly welded/glued to bottom part of Fender Flare. It peeled off and flew while driving down the highway. *Question 2 The top fender flew off while i was driving. It could have hit another car behind. I also don't feel safe having the other fenders on my vehicle. If one's faulty, i have concerns the others will also com... Read more
Incident date: Mar 19, 2026
The paint is chipping and cracking and just falling off. It started on the hood now it’s going to around the windows seals and part of the roof.
Incident date: Mar 15, 2026
Hello, so I have had my vehicle in the shop for over 2 weeks due to a failure toner wheel and even though there is a extention recall for my vehicle there not covering it even after telling fca and the dealer about the issues. There saying they won't be able to reimburse me even though I just bought the truck through carvana about 5 months ago and haven't even driven it over 4k miles.
Incident date: Aug 14, 2025
Purchased NEW 2026 GMC Terrain Elevation, and it came with NO User Manual. I was told by the dealership (Al Serra GMC in Grand Blanc Michigan that i could either purchase one for $50.00+ dollars, PLUS TAX & $25.00 SHIPPING, or d/l it via the infotainment system in the car, WHICH DID NOT WORK! Talk about [XXX] A VIETNAM VET!!! We are both [XXX] old & need a manual, so bought a reproduction of the... Read more
Incident date: Feb 10, 2026
Sat in driver seat, closed driver seat door, and the rear window shattered. There was no impact or other incident to the glass.
Incident date: Jun 8, 2024
I am reporting a serious safety defect involving unintended acceleration in my 2024 Mazda plug-in hybrid vehicle. On multiple occasions, the vehicle has suddenly accelerated without input from me, creating dangerous situations where I nearly lost control and risked a collision. This issue has occurred at least four times since January 2026. I previously brought the vehicle to an authorized Mazda d... Read more
Incident date: Mar 2, 2026
The vehicle experienced a sudden failure of the 12V battery while on the road. The car stopped completely and became inoperable. At the time of failure, there were no tail lights or proper warning indicators working, which created a very dangerous situation, especially in traffic. I was stuck on the road for about one hour waiting for a tow truck. During that time, other vehicles were honking and ... Read more
GMC
SIERRA 1500
(2020) - UNKNOWN OR OTHER
Mar 19, 2026
Incident date: Mar 7, 2026
I was a front seat passenger in a 2016 Chevrolet Silverado 1500 and was properly wearing my seatbelt at the time of the incident. The vehicle struck a deer, and during the collision, the passenger seatbelt failed to properly restrain me. I was thrown forward and struck the windshield. The seatbelt did not appear to lock or tighten as expected during impact. It is unknown whether the seatbelt pret... Read more
Crash
2 injured
Incident date: Sep 23, 2025
NHTSA 26V-038 indicates potential issue with vehicles that may not meet the rear visibility requirements specified in FMVSS No. 111, paragraphs S6.2.1, which may increase the risk of a crash with a person during a backing event.. Recall Status indicates "Recall Incomplete, remedy not yet available". It has been over 30 days (1/23/26 to 3/19/26) since this safety recall was filed. This is the 3rd u... Read more
Incident date: May 14, 2025
My front windshield is leaking from the top of the window. I can see little trails of dried drips on the inside of my windshield. I feel it could possibly be a safety issue of being loose. It has not been confirmed by a dealer, service center, police, insurance company, or anyone yet. Just found it about a month ago. Trying to see if a recall before I contact a glass company to repair.
Incident date: Mar 17, 2026
The dashboard of our 2011 Lexus IS has begun to "melt," for lack of better words. We have owned the car since 2011 and it has approximately 162000 miles now. The problem has arisen over the last two years or so and is a known issue for cars of that period. Lexus claims they had an enhanced warranty program for this issue, but we were never contacted and the issue was not an issue then, but clea... Read more
Incident date: Mar 19, 2026
Approximately 3 years ago we noticed water accumulating in the rear light. They refer to it as a race track light bar. Went to dealer who said not covered under warranty, and it would be $1,455 to replace. I did not have the money at that time to replace it. So we kept draining the water, as I noticed the light getting dimmer. I charged the $1455 and replaced it. 1/8/23. I did find that there wer... Read more
Incident date: Mar 18, 2026
I have owned the car less than a month and 3 times I have had all of the warning lights come on out of nowhere. The first time the car also lost power. I bought a new battery and after driving the lights disappeared. It has happened 2 more times since then. It is very alarming and could cause an accident.
Incident date: Jan 12, 2026
About 3 hours into a 4 hour drive (while the car was only months old, with just 1800 miles), the sound switched from playing the radio at a normal volume to suddenly extraordinarily loud crackle, static, popping noises. The noise continued at this indescribably high volume for about one minute while I tried anything to help -- I tried adjusting the volume knob, unplugging my phone (which was plugg... Read more
1 injured
Incident date: Oct 13, 2025
Auto start-stop feauture turned on at complete stop at traffic light. When light turned green and pressed the gas pedal to accelerate, engine did not turn back on. It had put vehicle into neutral and would not allow vehicle to shift into any other gear. Had to shut off engine and turn on vehicle an additional 3 times to get the engine to start again and into drive. This has happened twice befor... Read more