Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 114,844 complaints — component: UNKNOWN OR OTHER
Incident date: Apr 18, 2026
While driving on the highway my navagation, internet, gps stopped working. An error came up on the dash saying "SOS emergency call system fault" We were not sure what was happening with the vehicle or if was safe to drive. We made an appointment with a Volvo service center. Volvo service center stated we would need to pay to have this diagnosed because the vehicle has a rebuilt title. The dea... Read more
Incident date: May 18, 2026
I went to have my car make/model Dodge Charger serviced and when I went to the dealership I told them the problem before they even got to look at it, because it’s a known problem with Dodge Charger SRT models. Stellantis hasn't put a recall out on the part called Mopar Exhaust Valve Actuator - Mopar (68505881AA). There is a detachable spring that can break over time and its a known common proble... Read more
Incident date: Feb 1, 2026
Loud unbearable static noises coming from speakers. Hard to stay focused when driving. Was told by the dealership that it's the radio control head.. Very expensive to replace. Now I'm hearing a lot more people are having the same issue with their Honda Accord. This is a mental and road safety concern and should be recalled.
Incident date: May 26, 2026
Car’s sunroof exploded while driving, was going about 55 on the highway and I heard a loud pop followed by the sound of breaking glass which I found to be my whole sunroof exploding from the inside out. This is dangerous because of the possibility of glass landing on people or in the car leading to potential injury. This issue is apparently one that happens fairly commonly. The component has not... Read more
Incident date: May 25, 2026
The sunroof wind deflector broke and as a result the sunroof was jammed open. In order to close the top I had to break the mechanism and now the sunroof, while mostly shut, still shifts free occasionally when driving.
Incident date: Apr 22, 2026
Vehicle: 2023 Ford Explorer Recall Number 25S49 (NHTSA:25V315) I am filing this complaint regarding a failed recall remedy & my Ford dealership's refusal to re-repair my vehicle. The recall remedy was previously performed at an authorized Ford dealership. The defect has since recurred, my infotainment screen is completely black & non-functional at all times, leaving me with no rear-view camera ... Read more
Incident date: May 21, 2026
I am reporting an issue with Supervised FSD regarding school zones in Ohio. In my area, active school zones are indicated by flashing lights. The FSD system successfully recognizes these lights and reduces the vehicle's speed to the legal limit of 20 mph. However, if there is a traffic light within the school zone, the vehicle loses track of the school zone speed limit after stopping or cycling t... Read more
Incident date: May 26, 2026
Variable Valve Timing (VVT) exhaust Solenoid engine light has been coming on and turning off immediately for a few months, finally found the issue. $665 replacement.
FORD
EXPEDITION
(2024) — UNKNOWN OR OTHER
May 26, 2026
Incident date: May 26, 2026
No accident, malfunction, warning lights, or safety-related issues occurred. Vehicle is operating normally at this time.
Incident date: May 12, 2026
While driving in rush hour traffic, I heard an intermittent vibration/noise that seemed to come and go and became louder when I stopped. As I put my car in park when I got home, I heard a loud clunk and the battery light came on. When I popped the hood, we saw metal shavings flying around. The dealer diagnosed the alternator and provided a quote for replacement. I am concerned the failure could h... Read more
Incident date: May 18, 2026
After the newest software update, the Tesla Model Y FSD now shows a pop-up menu every time you disengage full self-driving. The pop up menu is black, so it contrasts with the white screen and causes a visual distraction. Additionally, the pop up menu requires you to make a selection in order to make it disappear - there’s no way to swipe it away (which would still be problematic while driving). ... Read more
Incident date: May 26, 2026
This model lacks a well-tested turn signal lever, replacing it with arrows on the steering wheel. This method of activating turns signals is fundamentally unreliable and consequently dangerous. As an owner of the subject Tesla for just over one year, I find that I regularly fail to achieve correct activation, even with repeated attempts to do so. The steering wheel control may: Not activate at ... Read more
Incident date: Nov 24, 2025
I was trapped inside my car because the driver side door lock actuator was broken. I had the door lock actuator replaced at a Nissan dealership who verified the problem. There was an issue where the driver side door would not lock properly with the key fob. When I tried to unlock the door with the fob, the car horn would go off until I pressed the fob again.
Incident date: May 8, 2026
I am writing to request assistance regarding a recurring issue with Recall SC276. Approximately two years ago, I had the hydraulic clutch actuator (HCA) replaced by a dealership as part of this recall. Since then, the vehicle has been driven only 10,000 miles, bringing the total mileage to about 45,000. The vehicle recently broke down, and the dealership confirmed that the replacement HCA has fai... Read more
FORD
BRONCO SPORT
(2024) — UNKNOWN OR OTHER
May 26, 2026
Incident date: Apr 14, 2026
Sometimes the Ford Bronco will hesitate to move from a stop position especially when the auto start and stop has been engaged during periods of driving. Also the vehicle hesitated when trying to change lanes. I had to push gas peddle all the way down in order to get into another lane. Several times the light is green for me to go and there is several seconds of hesitation and then the vehicle wou... Read more
Incident date: Dec 31, 1969
The vehicle looses the display screen and or the camera screen while driving forward and reverse at times. It also freezes up and glitches which then makes the reverse camera not in real-time causing a minor accident. The screen sometimes turns black and sometimes blue. Secondly the trailer towing lights don't work properly and say that the trailer disconnected or not working properly. We tow or m... Read more
Crash
Incident date: May 21, 2026
Car alarm keeps going off. Lights go crazy and car loses battery.
Incident date: Feb 16, 2026
2022 GMC Canyon AT4 Crew Cab. After the vehicle is shifted into Park and the engine is shut off, the ignition key cannot be removed from the cylinder. The key is physically locked, the steering wheel will not lock, and the vehicle cannot be reliably secured. The only workaround is to restart the engine and cycle the shifter repeatedly until the interlock releases the key. Recurring. Safety implic... Read more
Incident date: Jun 11, 2017
When you driving at any speed but mainly when the vehicle is traveling at least 45 mph or more. When you have to abruptly stop, occasionally you will hear a bike horn sound. I have no clue what's causing it and/or where the noise is coming from.
JEEP
GRAND CHEROKEE
(2012) — UNKNOWN OR OTHER
May 26, 2026
Incident date: May 24, 2026
Alternator overheated and vehicle stalled. Smoke was seen coming out from alternator. Incidentbandbvehicke details are consistent with FCA Recall T36. Looking to include vehicle in recall.
Incident date: Sep 3, 2024
I am filing a vehicle safety complaint regarding a 2024 Hyundai Palisade Calligraphy due to repeated safety-related mechanical failures and ongoing defects that create dangerous and unpredictable driving conditions. Since purchase in August 2024, the vehicle has experienced multiple serious issues, including steering rack problems causing sticking, resistance, abnormal noises, and inconsistent st... Read more
Incident date: May 26, 2026
The defective recall items outlined in NHTSA Recall 24V031 (safety recall notice 24S02) continue to remain unrepaired and unresolved. The original notice was dated January 2024 and advised that parts and repairs should be available by late 2024. As of May 26, 2026 parts are not available and the windshield trim attachments and related rubber seals are not in place. The safety recall notice details... Read more
Incident date: May 24, 2026
I went to my car, got in and shut the door. Immediately I heard an explosion behind me. It was my rear lift gate window. The glass burst into thousands of pieces & could have hit someone outside & myself. It was inspected by myself & others. There were no cracks or damage prior. I tried contacting the dealership with no response. No warning lamps.
Incident date: May 25, 2026
My bulldog died yesterday in the new Tesla y we bought because the side storage in the back doesn’t have a cover. I regret ever buying that car. The side storage should come with a cover especially for the size of the space. My explorer came with covers. She went in head first and suffocated to death. I pulled over as soon as I realized something was wrong and had do compressions on her in front... Read more
TOYOTA
SIENNA HYBRID
(2024) — UNKNOWN OR OTHER
May 26, 2026
Incident date: May 25, 2026
While applying the brake at the stop light. (25 to30 mile speed limit zone) The Toyota hybrid sienna start to accelerate for split 5 or more seconds. I have to apply the brake harder even though I was already applying the brake to slow down because the light was red and the are several cars in front of me. For the first time I was scared thinking about rear ending some one in front of me or the... Read more
Incident date: Apr 13, 2026
My sister's 2008 Hyundai Elantra burned completely nothing left my truck was parked next to it it also burned the entire driver's side It was ruled an accident by fire department but progressive has turned down any claim from me the said since there was no one at fault even though her car burned my truck it's my problem
Fire
Incident date: May 25, 2026
I was using actual smart summon to get my vehicle out of my garage. While standing behind the vehicle, it indicated that the car was in drive with no reversing lights on. The vehicle then rapidly lurches backwards, striking me and a freezer. After reviewing the dashcam footage the vehicle stated it was in drive and never once activated its reverse lights, even when they was objects and a human beh... Read more
Crash
1 injured
Incident date: May 25, 2026
There has been a safety recall on my vehicle for over a year for the fuel injectors. There still isn’t a remedy for the fuel injectors and I don’t know if it is affecting my vehicle or not. I’ve been told if I have anything checked I will have to pay for it even though I have issues with my vehicle hesitating. I purchased this vehicle in 2022 and at any given time there has been a recall. T... Read more
Incident date: May 21, 2026
I'm not sure if I am just more observant but, when did using turn signals become an option? I see it every day and at any intersection. My suggestion is to set at an intersection and video the Lazy inconsiderate drivers. Have an officer in the first possible parking lot cite the driver with a Fix it Ticket. This would require them to show up at 9am or 6pm on the following Saturday for a full vehi... Read more
Incident date: May 22, 2026
No collision warning; completely break failed. Vehicle had some fuel leakage which was fixed on May-21-2026 and break was failed on May-22-2026 which caused due to this repair. It was a major accident and my car got total due to this. I need full refund of my car; same amount when I bought this car.
Crash
2 injured
1 deaths
TOYOTA
CAMRY HYBRID
(2026) — UNKNOWN OR OTHER
May 25, 2026
Incident date: Apr 1, 2026
I am reporting an issue with the driver seat in my 2026 Toyota Camry. The seat exhibits abnormal movement, shifting, instability, and popping sensations in the seatback area during normal driving conditions. The issue feels like looseness or movement of internal seat components and creates a distraction and potential safety concern while operating the vehicle. I brought the vehicle to a Toyota de... Read more
Incident date: May 13, 2025
My front windshield cracked without any impact. I noticed quite a few honda pilots on the road with almost the exact same crack. It started on the passenger side and went completely across to the driver's side.
JEEP
GRAND CHEROKEE L
(2025) — UNKNOWN OR OTHER
May 25, 2026
Incident date: Apr 20, 2026
On April 20, 2026, my 2025 Jeep Grand Cherokee L was involved in a crash due to a sudden and complete brake failure. At the time of the incident, the vehicle was in the custody of an authorized FCA dealership. An employee of the dealership was operating the vehicle when the brakes completely failed to respond, resulting in an accident. FCA US LLC Special Investigations conducted an inspection (Cas... Read more
Crash
Incident date: May 21, 2026
My vehicle torque converter repair on my 2020 GMC Yukon is shuddering. Why is this not a recall when there are various Yukons that are experiencing shuddering related to torque converter repair. This should be a recall. The problem has been confirmed by a GMC dealer. There were not warning lamps, no messages, or other symptoms.
TOYOTA
GRAND HIGHLANDER
(2025) — UNKNOWN OR OTHER
May 25, 2026
Incident date: May 10, 2026
Component that failed: Sunroof How was safety at risk: I was driving my 2025 Grand Highlander on Sunday, [XXX} in the morning. While I was driving, my sunroof exploded, causing a loud noise and a blowout in the front part of the sunroof (pictures included). There was no debris on the road or any other reason for the sunroof to have exploded. This was extremely shocking and concerning - if we had n... Read more
ROADTREK
ZION SLUMBER
(2022) — UNKNOWN OR OTHER
May 25, 2026
Incident date: May 25, 2026
camper pop top latch comes undone frequently and occurs while driving. there has been a Canadian recall for the same product.Roadtrek Zion Slumber 2023
Incident date: May 22, 2026
The air conditioning system in my 2022 Genesis GV70 appears to have a recurring evaporator core failure that results in loss of cold air and unsafe driving conditions. The first failure occurred in March 2026 at approximately 60,541 miles. Prior to failure, the vehicle produced a whirring noise and inconsistent temperatures from different vents, eventually stopping the production of cold air entir... Read more
Incident date: Jan 1, 2026
Bad CV joints. It makes a clicking noise when ever I take a full turn
Incident date: May 25, 2025
It's been 7 months since Ford sent me a recall notice. Why is there not a remedy yet, seven months later and if there is, why have I not bene notified by Ford.
Incident date: May 1, 2026
My car was brand new with only 1442 miles. I was hit in the rear passenger side at a four way stop, this was not much force, however I was injured and my car was deemed a total loss. I fear this car ranks low in safety. Thankfully my daughter was not with me at the time.
Crash
1 injured
Incident date: May 19, 2026
I was driving my brand new 2025 Kia Telluride that was purchased from the dealership 3 weeks before the incident. The engine died while driving approximately 40 mph on a flat road. The engine died and then there was a loud beeping and a flashing alert on the dashboard in the circle where the righthand indicator camera view appears that said, “Engine Off-Shift to P or N then start engine.” This... Read more
Incident date: May 13, 2026
Driving my car and it just shuts off. I have read numerous complaints but there seems to be no recall already 1000.00 into fixing the car. Today it rained and my car has leaks all around the lights on the roof. Worse car ever. bought it brand new now I read about all these complaints around the same milage.I don’t have money to keep checking possible causes when Jeep knows this should be a reca... Read more
Incident date: May 21, 2026
When driving the 2017 Jeep Compass, a bubble which has formed on the touchscreen causes it to randomly change different settings (such as turning on the heated seats/steering wheel, turning on the AC or heat, etc.), caused music to suddenly start playing at loud volumes, caused it to call random numbers, etc. which makes it impossible to use the touchscreen or display screen at any time. This also... Read more
Incident date: May 19, 2026
The vehicle has experienced intermittent loss of power while driving at highway speeds on multiple occasions. The issue occurred twice on Monday and multiple times again on Tuesday. During these events, the vehicle felt as though it may stall or lose propulsion while traveling in traffic. The vehicle has also intermittently exhibited engine rattling and drivability concerns. In addition, the cent... Read more
Incident date: May 22, 2026
This complaint documents a recurring automatic transmission failure resulting in three complete vehicle shutdowns during active operation — two at highway speed and one in an active turning lane. The most recent failure occurred within 15 minutes of the vehicle being released from an authorized Hyundai dealership in College Park, Maryland, whose general manager admitted in a recorded call that t... Read more
Incident date: May 24, 2026
1. The sensor on the backup camera doesn't often detect someone behind the vehicle. This has occured for the last couple of years. 2. The hatch has also started to short out, popping open when the car is off, refusing to unlock etc. I heard my hatch make the latch sound and then got down the road a bit and it was open about a foot. I could have hurt someone. I can't get into my trunk about 50%og ... Read more
Incident date: Apr 1, 2026
Driver awareness warning goes off frequently. There is no way to desensitize it. As a result warnings are ignored. Dealer and manufacturer says there is not way to prevent this issue.
HYUNDAI
TUCSON HYBRID
(2025) — UNKNOWN OR OTHER
May 24, 2026
Incident date: Jan 1, 2025
This is an ongoing issue. The panel lights and indicators associated with climate control setting module (in front of/below) the dash are very dim. In normal to bright daylight it can be impossible to see. As a result drivers have to take their eyes off the road and bend down a little to see what the climate control lettings are set on or whether a selection has been set properly. This has obviou... Read more
Incident date: May 22, 2026
Two unsafe scenarios in past two months: 1) Driving 80 mph, engine misfire, vehicle will not accelerate past 1 rpm, had to drive home from out of town with very slow acceleration, dangerous to not be able to accelerate efficiently on highways 2) Driving 55 mph, all driver safety systems malfunction, accelaration completely disabled, had to coast to safe stopping point. Restarted vehicle and could ... Read more
Incident date: May 23, 2026
Driver used Tesla FSD (supervised) to park. The car (Tesla Model Y 2023) prepared to park and slowed down. Second before full stop, the car suddenly accelerated on its own without driver stepping on the accelerator. It went onto the curb and knocked over the fence and continue to drive full speed before driver braked hard and stopped the car. Video is available upon request.