Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 117,775 complaints - component: UNKNOWN OR OTHER
Incident date: Mar 28, 2026
My Nissan Leaf is currently under NHTSA Recall Number 25V-655 since Oct 2025 and I cannot charge the car on a Level 3 fast charger. This has made the car unusable for my current needs. I have been forced to rent and borrow cars for necessary long distance trips. Nissan continues to delay their planned resolution for this problem and this situation is completely unacceptable.
Incident date: Mar 24, 2026
While backing up, my backup camera screen changed to a solid color of bright pink, causing difficulty in safely proceeding. Since then, the backup camera will randomly display a colored screen (different colors each time) or display a picture of when the van was remote started. Camera functions very rarely as it is supposed to. I know a relative"s Pacifica has a recall for this but not my Voyag... Read more
Incident date: Nov 8, 2025
On 3/18/26 i reported a serious safety issue involving my vehicle, which currently has an open manufacturer recall with no available remedy. The vehicle has experienced multiple dangerous and malfunctioning conditions. First, the vehicle intermittently displays a dashboard message indicating that the vehicle is "not in park" even when it is clearly in the park position. When this occurs, I am unab... Read more
Incident date: Mar 3, 2026
I believe my emmisons had malfunctioning part # 77740-21011 called used auto sales agent 5 mins after purchasing on 3/1 because I was at gas station having unusual fuel pumping problems that made it very difficult to put gas in had a constant clicking happen and the dealer on the phone told me there was no issues with my new vehicle and after checking my warning lights to see if any were signaling... Read more
Incident date: Mar 13, 2026
The AC Evaporator failed, this is after the condenser and compressor failed twice, which are also known issues within Honda's AC system. A failed evaporator can cause the windshield foggy issues and cause drivers visibility issue which endangers driver and passengers. Yes dealer has diagnosed the issue. There was no warning of the failure, and there are already many reports about this part failing... Read more
Incident date: Jul 15, 2024
Unknown what actually occurs but the entire car shuts off while driving. It has happened to me twice in traffic. Once no warnings, the second time the tire pressure sensor fault flashed went away and then the entire car just shut down while I was driving. I had my child with me and was a scary moment could’ve cause a serious accident or potential death. Car was stuck in the road for over 30min b... Read more
CHEVROLET
SILVERADO 1500
(2026) - UNKNOWN OR OTHER
Mar 27, 2026
Incident date: Dec 4, 2025
On 11/19/2025, while operating my 2025 Honda Accord Hybrid, I experienced a sudden and total loss of power while the vehicle was in motion. Despite pressing the accelerator, the vehicle failed to respond. I noticed the 'READY' indicator disappeared on the dashboard, signifying a powertrain system shutdown. This caused me to lose control of the vehicle's speed and positioning, resulting in a collis... Read more
Crash
Incident date: Mar 9, 2025
I purchased my new 2026 Chevrolet Silverado 1500 truck on 12/04/2025 from CMA Chevrolet in [XXX] . When the truck was delivered, there was no owner's manual with the truck. I recently found that there was a recall associated with this issue. It is XXX. I thought that maybe manuals were now online. When I read the recall, it said that it is federal law that one be issued with each new vehicle. My V... Read more
Incident date: Oct 6, 2025
Cell phone does not stay stable on the wireless charging pad. The phone will start to charge, but as soon as the vehicle moves, the phone bounces off the flat charging pad and no longer connects or charges. It’s distracting to try to reposition the phone as the car is moving. It has become a costly, not usable, feature. Have tried many phone cases and different types of phones to eliminate this... Read more
Incident date: Mar 26, 2026
In October, my son was driving our Jeep Wrangler 4xe when the vehicle suddenly lost power steering, acceleration, and braking while multiple warning lights were flashing on the dashboard. The vehicle became very difficult to control and created a serious safety concern. We have a video showing all of the warning lights flashing during this incident (it is not allowing me to upload a video below as... Read more
Incident date: Feb 15, 2026
Red light flashing above SOS button constantly. Apparently means malfunction in emergency call system. Fixed once day after purchase. Now flashing again. Dealer today said they don’t know how to fix it and Volkswagon are not helping. Critical system in event of an emergency. 500 miles on car now and has been to dealership twice with no resolution.
Incident date: Mar 21, 2026
The active grill shutter is in operative and has had to be replaced three times with an 18 months. I was told that this is a common issue with this vehicle and that when the active grill shutter stops functioning, it isn’t a danger to the engine and can cause dangerous scenarios.
Incident date: Mar 20, 2026
I have a 2024 Chevy Colorado Trail Boss that needs an Upper Radiator Coolant Hose. But apparently this is on nationwide backorder because although there is not a recall GM put a bulletin out they are aware of the issue that appears to be a degraded seal inside hose fitting so the whole hose needs replacing. I live in [XXX] and it is not available here and I have called OH, [XXX] , [XXX] and othe... Read more
Incident date: Oct 2, 2024
NHTSA Complaint Description — This complaint concerns two unrepaired safety recalls (23V591 and 25V375) on a 2021 Harley-Davidson Low Rider S (FXLRS) Softail motorcycle that were never remedied prior to a fatal crash on April 12, 2023. Recall 23V591 (issued August 2023) involves a fastener that may fracture, allowing the rear shock absorber adjuster to contact the rear tire, creating a groove a... Read more
1 deaths
Incident date: Mar 13, 2026
There is a stress fracture to the windshield starting at the bottom of the glass where it attaches to the body of the car, below the wipers. It’s not a chip nor was it caused by an object. It’s a semi circle crack. Two employees at the dealer glass department concurred that it’s not damage from a foreign object hitting and that it’s a stress crack. Yet dealer refuses to cover hands warrant... Read more
Incident date: Mar 9, 2026
this is for Mercedes Benz GLE S 63 AMG i was driving on [XXX] at [XXX] PH all of sudden i heard huge explosion like gunshot my car swerved and i look up to my sun roof the whole sun roof exploded in to pieces, all the glass shattered. scared the shit out ogf me. this is a ongoing issue with mercedes benz GLE S 63 AMG please help before som gets killed there so many complaints regarding the issu... Read more
Crash
1 injured
CHEVROLET
SILVERADO 1500
(2023) - UNKNOWN OR OTHER
Mar 27, 2026
Incident date: Mar 26, 2026
THE SECURITY SYSTEM MODULE MALFUNCTIONED AND SHUT DOWN THE CAR. THE GARAGE RESET THE MUDULE BUT IT KEEPS SHUTTING DOWN. THE MECHANIC TOLD ME THE CAR HAS TO BE RETURNED TO THE DEALER FOR SERVICE - ONLY THEY CAN FIX IT.
Incident date: Jul 27, 2025
the car battery is recalled and I am unable to use DC fast charging and must limit charging to 80%. These limitations substantially impair the vehicle’s intended use, value, and practicality—especially for long-distance travel, which was a primary reason for my purchase.
GMC
SIERRA 1500
(2022) - UNKNOWN OR OTHER
Mar 27, 2026
Incident date: Mar 1, 2026
Car is dangerous. I have been the only owner of this car. Over the years and again today the car loses acceleration when attempting to pass someone on the highway at speeds of 65 MPH +. The car just doesn't accelerate and leave you pushing gas and nothing happens. I have had issues where I have had to move over 2 lanes on busy highway to pull over due to lack of anything happening when I press the... Read more
Incident date: Mar 27, 2026
info center went real dark in bright sun light--march 26 2026
Incident date: Dec 1, 2025
My truck because of the transmission and it's "powertrain" faults; puts itself in low power mode. I can be driving fine, stop for a red light, to turn a corner or before pulling into oncoming traffic leaving a parking lot etc and without warning, no power. It won't go over 5-10 miles an hour. You have to let off the gas and give gas sometimes more than once to get the truck to finally pick up and ... Read more
Incident date: Mar 23, 2026
The vehicle was purchased approximately one month before this incident and was represented as inspected. While driving on the highway at approximately 65 mph, the vehicle suddenly exploded near the exhaust area. The engine then began smoking and caught fire. The brakes did not work, and the doors locked, preventing the driver from pulling over normally. The driver had to jump out of the moving veh... Read more
Fire
3 injured
Incident date: Mar 8, 2026
Hard jerking in the transmission around 50 miles per hour around gears 7 to 10.
Incident date: Mar 8, 2026
The vehicle's shifter cable brushing was what was originally recalled. The dealership I visited informed me that the vehicle still has concerns about not being able to recognize when the car is in park. This means the vehicle is still unsafe to drive and a remedy has not yet been released for this. The dealership in question was Sky Dodge in Provo UT.
Incident date: Mar 13, 2026
The vehicle entered dealer custody in 08/2025 after a dead battery / lockout repair event and was returned by the dealer on 01/08/2026 after months in dealer custody for repair work. Before entering dealer custody, the vehicle was drivable. The dealer documented a completed road test and inspection, but the vehicle was returned in unsafe and inoperable condition. Immediately after dealer return, ... Read more
Incident date: Mar 13, 2026
Fuel smell in the cab of the vehicle.
GMC
SIERRA 1500
(2020) - UNKNOWN OR OTHER
Mar 27, 2026
Incident date: Mar 24, 2025
My car wont start. When I press the start button everything turns on but it wont start. It functions like the car is ready to drive. For example, it says drive to display tire pressure. The start button says the car is on. I can change gears, the radio works, back up camera works but the car didnt start. This happened before when there was a recall to the starter relay switch. Im wondering if its ... Read more
Incident date: Mar 2, 2026
In 2025 the dashboard leather on our 2018 Ford Explorer Platinum began to come unglued and rolled apart creating a very distracting white strip. This is very distracting and reflects into our line of sight. We have taken to the Ford dealership for repair. And the only answer from them is Go to an upholstery shop or replace the full dashboard… Very expensive!! We have researched and discovered ... Read more
Incident date: Dec 24, 2024
The front driver side door is ‘popping’ open while driving. In addition, the seatbelt randomly releases while driving.
TOYOTA
RAV4 PRIME
(2023) - UNKNOWN OR OTHER
Mar 27, 2026
Incident date: Dec 29, 2025
The vehicle caught fire while in operation/driving and later engulfed entie cabin. No warning lamps, in-vehicle alerts, or other warning signs were activated or displayed. Car has not yet been inspected.
Fire
Incident date: Jan 14, 2026
A persistent humming/whining noise occurs at highway speeds (around 60–70 mph). The noise has been present for more than two years and has continued through multiple major repairs. The sound appears to come from the drivetrain area and raises concerns about a potential driveline or mechanical failure at speed. The issue has been reproduced and confirmed by multiple authorized dealerships. The v... Read more
MERCEDES-BENZ
EQB 300 4MATIC
(2023) - UNKNOWN OR OTHER
Mar 27, 2026
Incident date: Sep 30, 2024
An explosion bursted out on my panoramic glass rooftop while I was driving at normal subdivisional speed at 25 - 30 mpg. The rooftop shattered spontaneously without impact. Took the vehicle to Toyota dealership where bought from. The advisor in service thought it is weird as the edges of the big hole on rooftop are convex. However they decided it shall hit by other objects Showed to insurance ... Read more
Incident date: Feb 1, 2021
I was driving on the freewayin the night time on several occasions and the Emissions light and check engine light comes on and the car lost speed and would not accelerate. I had to put my hazards on to exit the freeway slowly to pull over turn the car off, sometimes this corrects the problems. but this has happened on several occasions. the vehicle is now at the dealer being diagnostic, they end u... Read more
Incident date: Mar 26, 2026
Yesterday March 25th 2026 I went to work and parked my 2017 Toyota RAV4 and about 30minutes later it was on fire in the parking lot. The fire happened around the battery area
Fire
Incident date: Nov 12, 2025
Radio makes a very loud static noise with in 30 minutes of driving the car. The radio is off when this noise starts from the back speakers and the noise will move all the way to the front of the car. It stays on for 15-20 minutes and may quit on its own, or until I cut the car off. I cannot control the volume on this static/noise. It is very loud . Is there any recall on this issue with the 2017... Read more
Incident date: Oct 25, 2025
As I was driving,making a right turn and with out warning my steering wheel before excessively hard to control, turn. Because of the sudden wheel tightening as I was making this right turn I almost collided with a vehicle in next lane on highway. My brakes were in good standing but I had to really step down on my brakes to gain control of the steering wheel. I put in the shop and got a multi point... Read more
Incident date: Mar 26, 2026
Door Latches freeze in cold temps and prevent my doors from latching closed. I held an extended warranty on my vehicle and reported to my local dealership, but they would not repair since I could not replicate the issue after the fact. The newer models of my vehicle have this listed as a recall item, but they fail to recognize that the same thing is happening to my vehicle.
Incident date: Mar 26, 2026
I live in Lake Charles Louisiana. I have a 2016 Tahoe LTZ my transmission went out .
Incident date: Mar 10, 2026
My 2019 ford edge has a powertrain malfunction and it states to seek the dealership immediately! The suv is swaying badly and the auto start/stop components scares me whenever restarts and there is a burning smell- its nearly causing me to lose control once it restarts.. please help im affraid to drive it. This is my only means of transportation and i am dissabled.
Incident date: Mar 21, 2026
On [XXX], at approximately 4:10 PM, I was at the McDonald’s drive-through located at [XXX] and [XXX] in Springfield, Missouri. I was stopped at the final service window. As I pulled away from the window, I approached a 90-degree left turn heading south. I removed my foot from the accelerator pedal to allow the truck to coast slowly around the corner, as the area is heavily pedestrian and require... Read more
Incident date: Mar 26, 2026
Vehicle: 2025 Toyota 4Runner Summary of Issue: The rear tailgate cannot be opened if the rear window is even slightly lowered. This appears to be an intentional design feature; however, it creates a real-world safety concern. Description of Safety Concern: In normal daily use, I needed to quickly access the rear cargo area (to retrieve my child’s belongings) while parked with the vehicle turne... Read more
Incident date: Feb 25, 2026
Shifter to park message showing on dash and Vehicle will not stop beeping and drains the battery and you can not lock the car. This is a know problem with Buick Encore 2023 and Buick has not recalled it and did not cover the cost of the repair, which cost me $659.68 plus tax.
Incident date: Dec 15, 2025
After a long winter in northern ILLINOIS, we had a 70’ afternoon and I tried to open my sunroof and it stopped working. I heard a crunching sound and tried to reverse it and that may have made it worse. It had been working fine in the fall months September and October when I last used it. It did not cause a safety issue. No one was at risk. I’ve taken the car to the closest KIA dealer to m... Read more
Incident date: Feb 25, 2026
"I am reporting High Desert Ford (formerly Sunland Ford) for refusing to perform the remedy for Safety Recall 25S89 (NHTSA 25V572) on my 2017 Ford Mustang. Despite my vehicle exhibiting the exact 'distorted/blank image' defect described in the recall, the dealership refused the repair based on two non-compliant grounds: 1. Digital vs. Physical Defect: The dealer stated that because no 'Diagnosti... Read more
Incident date: Mar 25, 2026
I can't unscrew 4 lug nuts on my rear wheel. I was able to remove just one bought extra tool try to remove them all. Material is like butter, not steel. How engineering could let material like that to be used. I found on the web that a dealer wonna $400 to remove that lugs....
Incident date: Mar 20, 2026
In January 2026 I received a recall notice (NHSTA # 25V900) from Audi USA regarding a potential malfunction in the rear-view camera system of my 2019 Audi A7. The notice stated this would be corrected by a dealer of my choice making a software update, and that the work would take a maximum of one-half day. On February 25, 2026, I delivered my vehicle to Audi Richmond, Richmond, VA, where I had p... Read more
Incident date: Mar 26, 2026
Many vehicles functions are controlled by the Uconnect screen, climate controls, stereo, navigation and hands free phone operation. The 12” screen for the Uconnect system has a know issue where it goes blank, screen dances around and renders the hands free function useless along with the other critical functions. If the screen goes out while driving it can cause confusion with the driver.
THOR MOTOR COACH
PALLADIUM
(2025) - UNKNOWN OR OTHER
Mar 26, 2026
Incident date: Apr 17, 2025
After purchasing this car used, I signed up for MyBMW remote services. My account portal stated Emergency SOS call button and crash detection services were active on my car. I decided to test, and it turns out it's not, due to the issue in SIB 84 09 22. The car will just receive a call failed message, since it's trying to do voice calls in 3G, due to the improperly programmed 4G telematics unit.... Read more
Incident date: Mar 23, 2026
NOTE: This is an RV built by Thor Motorhomes on a Ford Transit chassis. I believe the issue is caused by Thor. There is a sticker on the window of the side sliding door that gives instructions for unlocking the door (from the inside) in case of an emergency. The sticker states: "WARNING IN AN EMERGENCY, PULL THE LATCH TWICE TO UNLOCK THE DOOR". The instructions do not work. The sticker should o... Read more
Incident date: Jan 15, 2026
Back up camera intermittently fails to operate giving a squiggly picture or a blank black screen. I have seen many articles involving the same issues with Ford Broncos and where recalls have been issued for those vehicles. When will the NTSB be calling for Ford to recall other vehicles models having the same issues?