Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 117,775 complaints - component: UNKNOWN OR OTHER
Incident date: Sep 11, 2025
While backing up back up camera suddenly went to a blue screen unable to see anything.
Incident date: Dec 5, 2025
The backup camera failed and the screen is black with an error message. In a large cargo van it becomes nearly impossible to see behind you. The problem was reported to the RAM dealer in Broomfield, they inspected the camera and agreed it needed to be replaced. This issue had been going on for a full year at least.
Incident date: Mar 13, 2026
My wife drove back home from work around 5:45 PM EST on March 2, 2026 and parked the car in the garage as always. She parked and turned off the car and got out to check the mail from the mailbox across the street. The music stopped when she turned off the car ignition after putting the transmission in park position and opened the door to get out. She walked to the mailbox and heard a loud bang. Sh... Read more
Incident date: Feb 2, 2025
My Nissan Sentra experienced unintended forward movement while Reverse was selected. After restarting the vehicle and shifting back into Park and then Reverse, the vehicle moved forward instead of backward, and the brake behavior became abnormal. This caused a minor collision. The condition has been reproducible, and I have video evidence documenting the issue. The vehicle is currently being held... Read more
Crash
Incident date: Mar 1, 2023
Office of Defects Investigation National Highway Traffic Safety Administration 1200 New Jersey Avenue SE Washington, DC 20590 Re: Safety Defect Complaint — Ram ProMaster (2018–2025) — Cowl Water Intrusion into Engine Compartment To Whom It May Concern, I am writing to formally report what I believe to be a serious, systemic, and unresolved design defect in the Ram ProMaster van, affecting... Read more
Incident date: Mar 1, 2026
Much like in the NHTSA bulletin concerning 2024-25 Hyundai's Santa Fe, Santa Cruz, and Tuscan, my 2024 Hyundai Kona SEL has a glitching/flashing infotainment screen. Perhaps it is due to the Coaxial shield as in the bulletin for other same model years Hyundais. The screen flickers and the pace at which it flickers and becomes static-y increases, and eventually turns all snowy and sometimes goes bl... Read more
Incident date: Oct 1, 2025
I brought my vehicle to the dealership (Axis Chrysler Dodge Jeep Ram in Jersey City, NJ) for open safety recalls. The vehicle has been at the dealership for approximately 3 weeks. I was repeatedly told parts were coming (alternator and brake booster), but the repairs were never completed. I was later told I could pick up the vehicle, but no documentation was provided and I have reason to believe t... Read more
Incident date: Aug 25, 2025
Under paneling under all doors and under car rusting out completely. Falling pieces fly away anytime.
Incident date: Mar 24, 2026
While sitting at school drop off in the morning the passenger side of my rear 3 piece power sliding window spontaneously shattered while my 2 year old daughter was sitting under it. I examined the outside of the window and there were no impacts. The rear window defroster was turned on at the time. No lights or fuses blew. Searching online this is a known problem and Ford has discontinued the win... Read more
JEEP
GRAND CHEROKEE
(2013) - UNKNOWN OR OTHER
Mar 31, 2026
Incident date: Mar 6, 2026
While trying to engage the reverse feature on this Road Glide 3 trike, it will not engage. This has happened many times and it gets worse overtime. As of this past Saturday, it would not engage at all.You turn the bike off and it will sometimes engage, but only for a moment or two it will not allow you to back up. It has not been used very much at all, but it will not work any longer. I use my fee... Read more
Incident date: Feb 1, 2023
The rear impact bar is completely disintegrated and is falling off of the subframe due to extreme rust. There is either no or very little amount of rust on the entirety of the rest of the vehicle. The impact bar is either manufactured with incorrect materials or is otherwise defective. The impact absorber is attached to the impact bar and due to the integrity of the impact bar being destroyed, t... Read more
Incident date: Mar 30, 2026
When stopped at a red light, the vehicle’s auto off system turned the engine off. When the light turned green and I removed my foot from the brake, the engine stalled and would not restart. I pushed the start button several times, put the vehicle in park, pushed the start button a few more times, and finally got it to restart. Luckily, this happened leaving my neighborhood and not in a more prec... Read more
Incident date: Feb 1, 2026
Even after regular oil changes car requires an additional 4 bottles of oil every 2 weeks. Now the car is jumping and having a misfire.
Incident date: Mar 30, 2026
Recently purchased the truck an warning light of low beam headlight out keeps coming on, but light is working fine, also horn and left controls on steering wheel dont work. Found There was a recall 15V459000 dealer said was completed in 2015 so is no longer warranty but the issue is happening now and it says it can cause a wire short that can cause airbag deployment
Incident date: Mar 27, 2026
The steering wheel clunks and locks when turning at low speeds or when ISG turns the car back on. At times, it is a hard enough jerk to pull it out of my hands. It was taken to the dealership multiple times. The coupler was replaced, but it still jerked the steering wheel. The dealership in Utah could not replicate the sound, even though it occurs multiple times a day at this point. Loss of the ab... Read more
Incident date: Jun 1, 2023
Vehicle warning light, and noise alerts when placing in park. Vehicle does not register PARKED. Vehicle has to be restarted several times and shifter moved in and out of park until registers as parked. When viewed by mechanic, it was stated there has been a recall to contact manufacturer about recall, but none noted on site.
Incident date: Mar 26, 2026
Car stalled in middle of intersection. Had to get out push it out of the way turned on again after trying few times. Stalled again at stop sign won’t turn on locked out turned off car tried few more times got out pushed it out of the way tried few more times turned on again.
Incident date: Feb 26, 2026
When I got in my car to leave work, the shifter cable had broken. It would not shift to reverse, neutral, or drive. I was left stranded in the middle of the night with no one to pick me up. Also, if it had broken while I was driving I wouldn’t have been able to put it in park and it would have potentially rolled into another car or person. At this time it has been 6 months since the recall and D... Read more
Incident date: Mar 22, 2026
We have experienced failure of both sun visors. They fall out of the ceiling I had the passenger side repaired last year while driving today the driver side fell out this drops down and blocks view and impairs steering. I had to hold it up and exit the roadway almost striking the vehicle in front and also on my right. This completely fell out of the ceiling on both without warning
Incident date: Feb 19, 2026
Ford does not have a solution to my vehicle being fixed for a safety recall.
Incident date: Mar 22, 2026
Safety Defect: Uncommanded trunk actuation while the user was asleep inside the vehicle. The vehicle’s proximity-sensing system (Bluetooth Phone Key) triggered a full power-open cycle without any active user input. The system failed to recognize that the vehicle was occupied and failed to detect an external obstruction, resulting in a collision. This poses a severe risk of unauthorized vehicle a... Read more
Crash
Incident date: Feb 6, 2026
In 2022, there was a recall on the hood latch system. At that time the dealership was able to spray a substance on the latch and close out the recall instead of replacing the latch. Now my car is having issues with the latch that should’ve been replaced from the start. Therefore, the solution during the recall only prolonged the issue and did not fix the issue. There hasn’t been an accident,... Read more
Incident date: Feb 6, 2026
Exhaust small in cabin. Exhaust manifolds leaking pulling exhaust into the cabin through the climate system. When the recirculation is turned on, then the smell is not present. When the recirculation is off then the exhaust smell is strong inside the cabin. The exhaust in the cabin is causing causing respiratory problems, fatigue, eye irritation and I am concerned of passing out when driving. I fr... Read more
GMC
SIERRA 1500
(2019) - UNKNOWN OR OTHER
Mar 30, 2026
Incident date: May 11, 2024
The infotainment/navigation head unit in my 2018 Honda CR-V has completely failed. The system is stuck in a continuous boot loop, displaying a ‘Software Update’ recovery menu screen on every startup and returning to the same screen regardless of which option is selected (reboot, wipe cache, etc.). The unit is non-functional — no navigation, no backup camera, no audio controls, no phone conne... Read more
Incident date: Mar 30, 2026
After the car is warmed up after driving for a few minutes, I stop at a red light and the car's RPMS dip from 700 rpm idle to 500ish rpm, when it starts shaking. Then the RPM would go back up to 700 rpm. This only ever happens when in Drive and foot is on the brake. If I shift to neutral or park it goes away and idles normally at 700 or higher RPM. A/C on or off has no effect on this. Oddly enou... Read more
Incident date: Mar 30, 2026
The onstar module of my 2023 GMC Yukon has failed. This is a wide spread issue with recent model GMC's. There are thousands of reports of the same thing happenings. When an onstar module fails, the vehicle loses its safety features. No lane departure, no collision detection or pre-collision braking, no critical system checks. Even the gas and mileage components stop working correctly.
TOYOTA
SEQUOIA HYBRID
(2024) - UNKNOWN OR OTHER
Mar 30, 2026
Incident date: Mar 24, 2026
Rear back up camera turns on when in drive or in park and when in reverse I’ll get a blue screen that will stay on till I turn the car off
Incident date: Feb 4, 2026
My shifter doesn't recognize that its in park and won't let me remove my keys. It gets stuck on ACC and I can't turn my key/ignition to the off position. And for the 3rd time it's like popped outta gear. I bought it used. This started 2 months ago but for the 10 days its continually gotten worse. 8 outta 10 times I go to put it in park and I can't get key out. I haven't had it inspected or look... Read more
Incident date: Mar 30, 2026
The 2nd panel of the panoramic sunroof literally exploded. Was sitting, stationary after a brief highway drive when it exploded cacophonously. Toyota won't cover under warranty because they're saying that it had to be resultant from an incident. But, literally, it just blew up 100% unprovoked.
Incident date: Jul 1, 2025
I have a Honda Accord Sport. My vehicle does not appear on the recall website. I am having so many issues with my vehicle lately. The following lights stay on continuously on my dashboard. The tire pressure light, ABS, tired skid traction, brake and steering wheel lights are on. I have tried everything to get these issues resolved and nothing seems to be working. I am thinking now that this could ... Read more
Incident date: Mar 13, 2026
Purchased a 2010 Ford F-150 that was fraudulently advertised and sold as a 2014 Ford F-150 with 68,000 miles. The odometer displayed approximately 66,000 miles at time of purchase. An independent mechanic at DTX Automotives confirmed the vehicle actually has approximately 210,000 real miles. The seller presented a Carfax report belonging to a completely different vehicle to conceal the true mileag... Read more
Incident date: Mar 11, 2026
I am submitting a safety complaint regarding a **2017 Kia Sorento SXL** equipped with a **3.3L Lambda V6 engine**, which experienced **sudden and catastrophic engine failure** at approximately **137,000 miles**. Prior to failure, the vehicle exhibited **progressively worsening engine knocking and vibration**, indicating internal engine damage. Despite these warning signs, the failure occurred **a... Read more
LAND ROVER
RANGE ROVER
(2017) - UNKNOWN OR OTHER
Mar 30, 2026
Incident date: Mar 20, 2026
When going over bumps such as speed bumps or bumps in the road there has been a clunking noise and sometimes a grind, for a few seconds.With this the ABS light also comes on. Then goes off. This has went on for the past 6-7months. Its not every time,it is very random. It will do it and not again for a while. On 3/16/26 the SVC FWD warning light came on while driving. After restarting it it take... Read more
Incident date: Mar 31, 2025
2024 Roadtrek Zion Slumber Issue: The main latch to secure the pop-up does not stay latched. The lip of the bracket which is supposed to hook over the bar is not long enough so even though it's placed directly onto the bar, tightened and "locked", it comes off with road vibration. The worst incident was when I was driving down the road, the latch slipped off the bar and the pop-up opened WHILE I ... Read more
ROADTREK
ZION SLUMBER
(2024) - UNKNOWN OR OTHER
Mar 30, 2026
Incident date: Aug 12, 2024
VIN plate missing over 150 days.
Incident date: Nov 18, 2025
The doors are designed to open or shut, not a hinged or soft door close. There has been several times when I’ve opened the door and the door slams back on my elbow.
Incident date: Mar 16, 2024
I am reporting a safety defect involving my 2016 Jaguar XJ. The driver-side door cannot be opened from either the inside or the outside. This failure occurred without warning and has made the vehicle unsafe to operate. This issue presents a serious safety risk. If an emergency occurs, such as a crash, fire, or other urgent situation, the driver may be unable to exit the vehicle quickly. Being trap... Read more
Incident date: Feb 28, 2026
There is an incredible reliance on navigation and communication while driving. This and many other vehicles have intermittent disconnects to CarPlay This causes inattentive decisions while attempting to reconnect. I have personally had two trips to dealership with no resolution numerous photos showing loss of communication with vehicles main information center.
Incident date: Mar 30, 2026
Driver’s side front window shattered seemingly spontaneously. Car was locked and parked overnight and found in morning with shattered window. No other signs of damage to car, no rock found next to car/window. Took to nearest toyota dealership who did take pictures and told me they would file a report.
Incident date: Jan 15, 2026
July 31, 2024, purchased a new 2023 Jeep Grand Cherokee Summitt (Hybrid) from local Chrysler/Dodge dealer in Las Vegas Nevada. Keeping this very high level, after the 3rd day the vehicle would not start. The dealer sent technician to our home however finally had to be towed to the dealer. The dealer inspected the vehicle on several occasions while continuing to work directly manufacture, however a... Read more
HYUNDAI
SANTA FE SPORT
(2017) - UNKNOWN OR OTHER
Mar 30, 2026
Incident date: Mar 30, 2026
March 22, 2026: driving through town when the engine started making an odd high pitched sound then lost all acceleration and had to get it towed back to my house. No indicator lights on the dashboard came on. March 26, 2026: my mechanic diagnosed it as a catalytic converter clog. 2019: vehicle was serviced at a Kia dealer for SC176 recall relating to catalytic converter failure. December 2022: ... Read more
Incident date: Mar 25, 2026
A lot of times when I park even on flat surfaces my parking brake engages and It’s hell being able to leave because I have to turn the car off open the door close door start the again put in drive while my foot is on the brake and pull and push the parking brake button 4 times. Then I’m able to drive. This has been happening more frequently and there is an open recall for the parking brakes ca... Read more
Incident date: Feb 13, 2023
Belt Starter Generator failure rendered car undrivable -- power steering failed while in motion. Issue is subject to Class Action Settlement in USDistrict Court, Case # 3:23-cv-02291-RK-RLS. But this should have been a recall because of danger of Injury or Death. A recall would provide notice that the notice of settlement failed to provide. This failure happened to me on March 29, 2026. De... Read more
Incident date: Mar 27, 2026
While driving at approximately 40 MPH there was a loud pop and the panorama sunroof shattered. There were other cars traveling at the same speed or less, but nothing struck the vehicle to cause the glass to shatter. The glass did not immediately give way, but had it, there were passengers that would have been impacted. The roof was inspected by the dealership but is no longer available for insp... Read more
Incident date: Mar 26, 2026
While driving on the 60 East highway (approximately 65-68 mph), the vehicle did not accelarate and became completely non-responsive. Each time I pressed on the gas pedal, the RPM needle started trembling between 600-1100, which is much lower than where it should be while the vehicle was in Drive and traveling at this speed. This was an extremely dangerous situation as I had my wife and 5 month old... Read more
Incident date: Mar 23, 2026
automatic sliding back glass exploded while sitting in the yard. This could have injured passengers in the rear seat. Dealer said no recall is present. Repair is out of pocket. Vehicle has not been inspected. No warning signs or messages or other symptoms prior to the incident of back glass exploding
Incident date: Jan 1, 2025
While driving less than one mile from my residence, my 2014 Jeep Cherokee suddenly displayed a warning related to shifting, followed immediately by a complete loss of engine power. The vehicle shut off without warning while in motion. At the time of the incident, the dashboard displayed the messages: “Shift to desired gear” and intermittently “Service Shifter.” I was able to safely maneu... Read more
ALLIANCE RV
VALOR
(2024) - UNKNOWN OR OTHER
Mar 30, 2026
Incident date: Mar 9, 2026
There is a problem with the camera that is disabled my brake system features. I am hearing this is a known issue with many of these cars
Incident date: Mar 23, 2026
Component: Air Conditioning / Heater Subject: Recurrent HVAC System Failure - Passenger-Side Temperature Control Malfunction I am reporting a recurring failutre of the vehicle's HVAC system affecting the passenger-side temperature control. Specifically the passenger-side air vents intermittently and repeatedly blowing hot air while the driver-side continue to operate normally with cooled air.... Read more
JEEP
WAGONEER S
(2025) - UNKNOWN OR OTHER
Mar 30, 2026
Incident date: Mar 25, 2026
Blind spot warning does not come on until the vehicle is past you, and the display screen that has your speed and everything else on it is fading again, this is the second screen they have had to put in my car. and the steering wheel moves when it is in the locked position you will be driving down the road and then out of know where the steering wheel will just start moving without being unlocked.