Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 117,775 complaints - component: UNKNOWN OR OTHER
Incident date: Mar 11, 2026
Having issues with transmission at 68000 miles. Shuddering and cutting out. Shift to park comes on and also replaced alternator twice already. Replaced 1st alternator at less than 20,000 miles at 2 years old.
Incident date: Aug 31, 2025
What component or system failed or malfunctioned, and is it available for inspection upon request? Two components have failed: the infotainment/Apple CarPlay system, including the USB-C connectivity port, and the front collision detection/crash sensor system. The entire A/V unit was replaced on August 1, 2025, yet the infotainment defect persisted. Both systems are currently installed in my vehicl... Read more
Incident date: Mar 27, 2026
The sunroof shattered while I was driving. There were no other vehicles around me or on the street. I heard a loud bang and glass rained down on me. The glass is pitched upward like it exploded from the inside. There is no other damage to my car. I had no warning other than the loud bang. When I am not out, my car is in a garage it never sits outside.
Incident date: Mar 30, 2026
Recall issued on September of 2025 citing second row seat belt malfunctions. Attempted to have repaired twice now but Hyundai repair shop states the part is on national back order and therefore unable to have recall remedied.
Incident date: Mar 20, 2026
Entered vehicle through driver’s side door. Put car in reverse and backed out of parking space. As the driver put the car into drive, we advanced approximately 25 yards, the rear tailgate opened and lifted without alerting the driver. No warnings, alarms or dash board notifications. Since we were in a parking garage, as the door lifted, it hit a concrete ceiling support, smashing the tailgate wi... Read more
Incident date: Apr 2, 2026
My backup camera stoped working out of no where. They have a recall for it that was put out in october and it is now April. That is 6 months ago. I called ford for a update and they refuse to help me. They said they are only servicing mustangs right now. That’s ridiculous.
Incident date: Mar 23, 2026
My 2017 Acura MDX unexpectedly shifts into neutral while I am driving, specifically when slowing down approaching stop signs. When this happens, the vehicle loses power and will not accelerate, creating a dangerous situation in traffic. I have to manually press the Drive button to put the vehicle back into gear while still on the road. This has happened multiple times without warning and no recall... Read more
Incident date: Apr 2, 2026
I have repeatedly received an error on my vehicle dashboard stating " 1 pedal drive fault: Press break pedal to reduce speed". I have taken my vehicle to the dealer twice for this and was told both times that it was not reproducible and therefore nothing that could be fixed. I was told there was an active recall and that it has been repaired. Today after coming to a complete stop I let go of the b... Read more
Incident date: Apr 4, 2026
While backing out of a parking place my husband noticed he couldn't stop the 2025 Acadia and almost hit restraunt behind us, while pusing on the break. He then started to go forward and kept saying "I can't stop it, it won't stop, I'm pushing on the break." The vehicle then went forward and couldn't stop even pushing on the break. I tried pusing the button to turn off the 2025 Acadia a couple ti... Read more
Incident date: Mar 31, 2026
I am submitting this complaint to report serious safety, usability, and infrastructure-related issues concerning my Hyundai NEXO hydrogen fuel cell vehicle. The vehicle has become unsafe and practically unusable due to multiple technical problems, lack of service support, and the widespread unavailability of hydrogen fueling infrastructure in the Bay Area of California. These issues collectively p... Read more
Incident date: Apr 3, 2026
Shift arm gear stuck- unable to shift from park to drive to neutral, reverse, etc.
Incident date: Sep 26, 2025
Spark plug cylinder 1 gets stuck trying to replace which causes vehicle to misfire
Incident date: Jul 16, 2025
Incident 1 (Loss of Propulsion in Traffic) - 12/16/25 The vehicle failed to restart immediately after the auto start-stop system attempted to re-engage the engine. Upon attempting to accelerate, the engine did not restart, resulting in a complete loss of propulsion while in active traffic. The vehicle became temporarily inoperable and unresponsive, creating a hazardous condition with elevated risk... Read more
TOYOTA
RAV4 PRIME
(2024) - UNKNOWN OR OTHER
Apr 4, 2026
Incident date: Apr 4, 2026
The 12V battery in my 2025 Hyundai Ioniq 5 failed under normal use, causing repeated loss of vehicle function. Voltage measured ~12.3V at rest, dropping to ~12.0V when opening the door, and collapsing to ~11V then ~9V under light load (headlights), resulting in system shutdown. After a failed start attempt, the vehicle experienced a brownout followed by a complete loss of 12V power for approximat... Read more
Incident date: Jan 1, 2026
I recently bought a 2019 Nissan Altima SR and when I got it home I noticed the door locks weren't locking or unlocking on 3 doors! The salesman didn't mention any problems with the car and I inspected it and didn't notice this until I got it home. This is a safety issue and everything should work on a vehicle when one buys it. There were no warnings and I have a family with two teen kids and one ... Read more
VOLKSWAGEN
ARTEON
(2022) - UNKNOWN OR OTHER
Apr 4, 2026
Incident date: Feb 17, 2026
Plastic oil filter housing part cracked and leaked all my anti freeze out on I 95. This incident caused me to have my car towed 3 times to various dealer and shops for repair. Total cost of this repair was approximately 2K with parts and labor + 300. for towing. No warning from BMW - this could have caused myself and others great harm out there on 95 and if I had to drive farther to find a saf... Read more
VOLKSWAGEN
ARTEON
(2022) - UNKNOWN OR OTHER
Apr 4, 2026
Incident date: Feb 17, 2026
I was driving northbound on US 31 near Peru, IN. I stopped at a red light and my car auto shut off initiated. However when the light turned green, I beganto drive again and the car died/stalled on the highway. The emergency parking break engaged. Oncoming traffic, who saw a green light were not slowing down and I was afraid I would be rear ended while my car was stalled at a previously red, but no... Read more
Incident date: Jan 10, 2026
I am reporting a safety concern regarding my 2023 Mercedes-Benz EQB 300 (VIN: [XXX] ), currently subject to NHTSA Recall 26V073 involving the high-voltage battery. According to NHTSA records and the manufacturer’s recall notice, this vehicle has an urgent safety recall due to a risk of fire caused by a potential internal short circuit in the high-voltage battery. The defect may result in a vehi... Read more
Incident date: Mar 31, 2026
The factory audio/head unit system produces extremely loud, random static/white noise (described as explosive TV snow or screeching) that blasts through all speakers even when the stereo is completely turned off, muted, or not in use. The volume controls and power button have no effect. The only ways to stop it are to pull the audio fuse or turn the entire vehicle off. This occurs intermittently a... Read more
JEEP
GRAND WAGONEER
(2024) - UNKNOWN OR OTHER
Apr 4, 2026
Incident date: Oct 16, 2025
Extensive embrittlement, cracking, and partial collapse of the plastic dash into the space underneath the dash. This cracking extends to to the boundry for the passenger side airbag cover potentially creating a dangerous situation(flying debris) during airbag deployment.
Incident date: May 9, 2025
Ford manufacturer and local Gurley Leep Ford Dealership failed to provide a remedy to safety recall : Manufacturer Recall Number25S76 NHTSA Recall Number25V467 in a reasonable timeframe. The local Ford dealership refused to provide a remedy, free of charge, in accordance with the NHTSA guidelines .
CHEVROLET
SILVERADO 1500
(2026) - UNKNOWN OR OTHER
Apr 3, 2026
Incident date: Dec 22, 2025
I was driving my 2025 X7 and the sunroof unexpectedly and spontaneously exploded above my head. I had left my house about 2 minutes prior, driving 40 mph on street near my home. I was in the middle lane of a 6-lane wide street, no car ahead of me and no cars to the side or behind me. Nothing hit my car at all. The glass from the sunroof shattered leaving a large hole, and glass was caught in the s... Read more
Incident date: Feb 28, 2026
I was notified of a recall on my from vehicle by Hyundai via email some time in March of 2026. The message said mentioned my vehicle may have a defective/worn purge control check valve that would cause the fuel tank to deform. Potentially leading to a release of fuel over time, which then could ignite. NHTSA Recall #25V796000 My car showed now signs of problems, but I brought it into a Hyundai d... Read more
Incident date: Apr 3, 2026
The driver side door lock actuator makes a long click noise. Also when I unlock my car it makes the same sound
Incident date: Apr 3, 2026
When I put my car on park. The driver side (left door) lock actuator makes a long click noise. Also when I press on unlock it makes that sound as well
Incident date: Mar 19, 2026
The issue appears to involve the vehicle’s electrical control system responsible for power management and system activation while the vehicle is off, possibly including the Smart Power Control Module and related components. It may be arranged for the vehicle to be inspected. The vehicle behaved as though it had been remote started, initiating engine cranking without any user input while turned... Read more
Incident date: Apr 2, 2026
Rear window in hatch door spontaneously shattered while I was driving to work this morning.
Incident date: Apr 3, 2026
It seems when the truck has been driven more than an a half hour to an hour and you shut the truck off the truck won't start back up. I believe the starter gets what they call heat soaked, then you have to wait until the truck cools down then I will start normal
Incident date: Apr 3, 2026
Dealer non-Compliance with Recall N192273600 I am reporting Anderson Chevrolet for failure to identify and perform a mandatory federal emission recall while the vehicle was in their possession for service. Because the dealer neglected their statutory duty to perform the free recall repair, I was forced to spend $584.83 at independent shops to diagnose and fix a defect that is a direct mechanical m... Read more
FORD
TRANSIT CONNECT
(2014) - UNKNOWN OR OTHER
Apr 3, 2026
Incident date: Apr 3, 2026
MY 2019 HONDA PASSPORT WITH JUST OVER 100K MILES JUST HAD COMPLETE TRANSMISSION FAILURE. THE CAR WAS RUNNING FINE AND HAS REGULARLY HAD RANDOM HARD SHIFTS SINCE THE DAY I GOT IT AND IVE BROUGHT THE ISSUE UP TO THE DEALER EVERY TIME IT IS BROUGHT IN FOR SERVICE. THEY ALWAYS TELL ME THEY CANT FIND ANYTHING WRONG WITH IT. AFTER JUST DRIVING TO GET MY CHILD FROM SCHOOL AND COMING HOME PARKING MY CAR A... Read more
FORD
EXPEDITION
(2019) - UNKNOWN OR OTHER
Apr 3, 2026
Incident date: Oct 24, 2025
Vehicle message states Stop safely vehicle will shut off soon
Incident date: Apr 2, 2026
I was on the freeway in eastern Colorado going 75mph which is the speed limit. Luckily nobody was behind me. My truck went from 6th gear to 1st out of nowhere and I didn't know what to do, very fast deceleration and I almost lost control. I was able to manually shift with the buttons on the gear shifter back up to 6th gear. Recently on the freeway it's been acting awkward and not shifting out ... Read more
Incident date: Aug 14, 2024
What component or system failed or malfunctioned, and is it available for inspection upon request? The specific component has not yet been identified. The issue involves unexplained water intrusion into the vehicle’s floor pan under normal operating conditions. The vehicle is available for inspection upon request. How was your safety or the safety of others put at risk? Water intrusion into the... Read more
Incident date: Mar 25, 2026
The rearview camera system fails intermittently when the vehicle is placed in reverse. The display will either show a distorted image or go completely blank without warning. This issue has occurred multiple times. This malfunction significantly reduces rear visibility and creates a dangerous condition while backing, especially in environments with pedestrians or other vehicles. The failure increa... Read more
Incident date: Mar 25, 2026
The front moonroof scattered suddenly while driving about 45 mph. No outside impact or other damage. The rear moonroof is in perfect shape. The car has 26,721 miles.
Incident date: Apr 1, 2025
In September 2025, an authorized Kia dealership performed recall SC284XM (HECU electrical short fire risk) on this 2012 Kia Sorento. During the repair, the dealership disconnected the battery, resetting the PCM/ECU and clearing all OBD-II readiness monitors including the oxygen sensor monitor. Despite driving hundreds of miles afterward, the O2 sensor monitor has not reached a Ready state. A malfu... Read more
Incident date: Oct 13, 2025
The moonroof is available for immediate inspection. Rudolph Honda in El Paso, Texas, refused to inspect it despite the severity of the incident. The glass shattered directly above my head while driving, creating an extreme risk of a major crash, permanent eye injury, or even death. This is not an isolated event—there are numerous reported cases of this vehicle’s moonroof spontaneously breaking... Read more
GMC
SIERRA 1500
(2022) - UNKNOWN OR OTHER
Apr 3, 2026
Incident date: Mar 2, 2026
Airbag/SOS System failure - stated resistance on airbag was “above 8 ohms” This happened - and [XXX] emailed me THREE times in the first 30 days of ownership. Replaced Steering Column Control Module - but this may not resolve the issue. Am looking to have this lemon replaced - been having trouble with ANY real contact from Jeep/Stellantis/FCA INFORMATION REDACTED PURSUANT TO THE FREEDOM OF I... Read more
Incident date: May 1, 2025
Transmission shifts to neutral on the highway with speed of 65 on the left most lane with no shoulder parking available. Huge safety hazard. Also happened when stopping at the stop sign when taking it to safe location. Transmission failing.
LAND ROVER
RANGE ROVER VELAR
(2020) - UNKNOWN OR OTHER
Apr 3, 2026
Incident date: Apr 1, 2026
I had just finished charging the vehicle overnight on a Level 2 charger at a family members home. After leaving the driveway and driving a few hundred feet, an error message showed on the vehicle screen saying "Check Electric Vehicle" system, and then later a second message that said to stop the vehicle. I immediately turned the car around parked it in the driveway again and called roadside assis... Read more
Incident date: Jan 10, 2026
Product almost set my car on fire, luckily I was stop at a car wash when one the cleaning crew members noticed smoke coming out from under my hood my hood , I opened the hood and the actual light bulb was on fire, it burnt my original hardness of my vehicle and the housing of my head light
Fire
Incident date: Jan 10, 2026
Product almost set my car on fire, luckily I was stop at a car wash when one the cleaning crew members noticed smoke coming out from under my hood my hood , I opened the hood and the actual light bulb was on fire, it burnt my original hardness of my vehicle and the housing of my head light
Fire
Incident date: May 30, 2025
●Unknown- transmition seem to slip or acted like stalling or about to die. Would jerk forward and shutter till finally would not start after being turned off. So had it towed because would not start again. ●myself and others in my 2017 Ford Focus titanium edition were traveling over a bridge at the time of the incident and very well have stalled out or quit running in the middle of traffic o... Read more
TOYOTA
HIGHLANDER
(2017) - UNKNOWN OR OTHER
Apr 2, 2026
Incident date: Mar 25, 2026
I am experiencing persistent and unresolved issues with the infotainment and display system in my Toyota Corolla, primarily involving Apple CarPlay overriding the driver display. Even when I manually disable the setting that allows CarPlay/navigation to take over the display behind the steering wheel, the system does not retain this setting. After turning the car off and restarting it, the navigat... Read more
Incident date: Dec 2, 2025
While my vehicle was at an authorized Hyundai dealership for engine warranty repair, I reported a suspension grinding noise and requested that it be inspected. This concern was raised while the vehicle was in the dealership’s possession and was communicated as a safety concern. The engine repair was completed and the vehicle was returned to me. No inspection findings, documentation, or technici... Read more
Incident date: Mar 15, 2026
High voltage battery management system generated fault codes BMS_u008 and BMS_f071 during a Supercharger charging session, prohibiting drive mode. Vehicle had been driven normally to the Supercharger with no drive-prohibiting alerts during transit. After connecting to the Supercharger, fault codes manifested. Despite fault condition, vehicle continued charging to 93% state of charge before requiri... Read more
Incident date: Mar 18, 2026
While making a left turn at a four-way intersection, the passenger side front door opened the latch failed. This vehicle is equipped with motorized door handles that retract/flush when the vehicle is in drive indicating that the doors are locked. The door handles were retracted while driving the vehicle and making the slight left turn. During the turn, the passenger side front door opened and wa... Read more
Incident date: Apr 1, 2026
My car has randomly loss power and shut off and the SVD 4x4 light has came on.
Incident date: Sep 1, 2025
The truck had been parked in our driveway for approximately 24 hrs when my wife went to the drivers side door to retrieve something that she had left in the center console. After she retrieved what she was looking for she pushed the door closed and the rear window spontaneously and completely shattered. There had been no prior damage whatsoever. The vehicle was towed to our Ford dealership on M... Read more
GMC
SIERRA 1500
(2022) - UNKNOWN OR OTHER
Apr 2, 2026
Incident date: Feb 27, 2026
Opened the sunroof. Used the automatic switch to close it. The sunroof jammed and would not close. It is popped up in the back. A piece on the left track broke off. The dealership wants over $6000 to repair the sunroof.