Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 117,775 complaints - component: UNKNOWN OR OTHER
Incident date: Sep 10, 2026
While driving my 2026 Honda Odyssey, I stopped at a red light and the engine shut off through the Auto Idle Stop system. I pressed the Auto Idle Stop OFF button because I wanted the engine running again before proceeding. Instead of restarting the engine, the vehicle completely shut down and became inoperable in traffic. I repeatedly attempted to restart the vehicle, but it remained unresponsiv... Read more
Incident date: Sep 10, 2026
There were no warning signs. I was at a red light and my car completely shut off and red steering wheel with an exclamation mark showed on my screen. It would not immediately start as I tried to restart the engine. It took a min to restart. It automatically had thrown my emergency brake on. The a/c was also shut down. I started driving again and when I got to the next stop sign it did the sa... Read more
Incident date: Sep 9, 2026
I recently purchased this vehicle for 2400.00 from a private seller. Within 3 weeks of very minor driving the car got 1 block from home and showed very hot and dumped all the coolant. And that was the 1st time it had been driven that day and it was 69 degrees outside. We let it sit for about a week and refilled the coolant. It drove great for about 2 weeks and then out of the blue it stalls while ... Read more
Incident date: Aug 1, 2026
First my wind shield wipers were coming on by themselves and not cutting off when I flicked the switch. Now my car is jerking when I press the gas to drive and sometimes moving in reverse after I press the gas to drive. Jerking and barely accelerating, then it decides to driver in between gaps. My safety is put at risk because sometimes it slows down or barely accelerates in oncoming traffic and m... Read more
JEEP
GRAND CHEROKEE L
(2026) - UNKNOWN OR OTHER
Sep 10, 2026
Incident date: Sep 10, 2026
My wife was driving our 2026 Jeep Grand Cherokee Limited with our child as a passenger on a public roadway. Traffic ahead slowed because another vehicle was turning into a parking area. There was no collision. The Forward Collision Warning/Automatic Emergency Braking system activated unexpectedly and applied the brakes. Immediately afterward, the vehicle appeared to stall or shut off while still i... Read more
Incident date: Sep 5, 2026
Tesla Full Self Driving (FSD) failed us, resulting in a side swipe with a tractor trailer and the likely total loss of our Model 3. We were under FSD for much of our trip from [XXX] to [XXX]. We were in [XXX], traveling north on [XXX] in the right lane with a tractor trailer in the center lane. The car made a sudden, violent turn to the right. The startled driver grabbed the wheel to bring the ca... Read more
Crash
Incident date: Sep 10, 2026
My 2024 Kia Carnival smells strongly like gasoline after about 15–20 minutes of driving. The smell gets worse at idle, worse the longer I drive, and seems even stronger with the A/C on. Two dealerships in Las Vegas have told me this is “normal.” Meanwhile, I can’t park it in my garage because the smell fills my house. I’ve had headaches and nausea, and my kids have complained of headac... Read more
Incident date: Aug 13, 2026
I am writing to formally follow up regarding complaint/case number 97989810 through Dodge and to request that this matter be elevated for a complete technical review concerning my 2021 Ram 2500 6.7L Cummins, VIN [XXX]. Time - Line PRIOR FACTORY-WARRANTY REPAIR The XXX factory-warranty repair is an important part of this vehicle's mechanical history. That repair involved the timing-cover/timing-g... Read more
Incident date: Sep 10, 2026
Ford recall 10s13 there are pviins to the recall for fractured axle and ford ha repeatedly blocked my repair and transport. The amendment explicitly stated that emergency tow is covered in cases where the axle o already fractured at no burden to the customer . My axle is fractured and the special circumstances do apply. For has me stick in the vehicle because they're refusing to tow,so I'm blocked... Read more
Incident date: Sep 4, 2026
I brought the vehicle to a Tesla Service Center for a front suspension noise. During the alignment portion of that repair, the technician found a crack in the left side of the rear subframe casting, the structural member that locates the rear suspension links and supports the rear drive unit. The subframe required full replacement. There was no impact event. The vehicle has never struck a curb, p... Read more
CHEVROLET
SILVERADO 1500
(2024) - UNKNOWN OR OTHER
Sep 10, 2026
Incident date: Sep 7, 2026
OnStar Telemetry Control module suddenly failed. Systems such as automatic crash detection, directions, mapping and OnStar emergency connection and SOS all not working. Rests did not work and truck is at the dealership for repairs. Internet reports that this is a common issue with 24-25 models but GMC not proactively repairing or compensating owners for repair. They issued a service bulletin for s... Read more
Incident date: Aug 19, 2026
The Jeep randomly said stop/safely vehicle will turn off soon and it quit and left me stranded at 11pm. I have taken it to several shops and no one seems to know how to fix the issue.
Incident date: Jul 27, 2026
I am writing to formally document serious and recurring safety concerns with my Certified Pre-Owned 2024 BMW X5e, which I purchased from BMW of Sterling on XXX. On XXX I was merging onto [XXX] during morning rush hour when my vehicle suddenly lost power and shut down in the middle of traffic. The vehicle first displayed a yellow drivetrain warning indicating that I could continue driving at reduc... Read more
Incident date: May 1, 2026
The backup camera display only works intermittently. About 75% of the time the screen is blank when I put it into reverse
Incident date: Jul 16, 2025
As I was driving down the highway, my A pillar trim began to get loose and flew off and hit the car behind me. It forced them to swerve yet they gained control of their car and approached me letting me know what happened. They were highly upset because it damaged their front windshield. I had no choice but to pay for the person's windshield to get repaired. This issue was recalled almost a year be... Read more
Crash
Incident date: Jul 1, 2026
My 2019 Ford F-150 3.5L EcoBoost with the 10-speed 10R80 transmission has developed severe shifting and acceleration problems that create a safety risk. The transmission frequently appears to skip 2nd gear and bangs very hard into 3rd. This 1st-to-3rd harsh shift is persistent and does not go away after the truck warms up. I also experience delayed shifts including 3rd-4th, 6th-7th, 8th-9th and s... Read more
Incident date: Sep 8, 2026
I am filing a complaint concerning a recurring gear shift failure in my 2012 fiat 500c. The same failure has occurred three times between June 10 and September 8, 2026. On June 10, 2026 I was able to move shift lever but the transmission remained in reverse and would not shift into another gear despite multiple attempts. I did not know what the cause or problem was and had no knowledge that it mi... Read more
GMC
SIERRA 1500
(2021) - UNKNOWN OR OTHER
Sep 10, 2026
Incident date: Sep 10, 2026
The engine coolant control valve on my 2021 GMC Sierra 3.0L Duramax diesel failed. This specific component failure triggers an active vehicle 'No-Restart' safety event during automatic engine stop/start operations (per GM Service Bulletin #24-NA-070). This condition can suddenly prevent the vehicle from restarting when stopped at intersections or in active traffic, creating an immediate highway sa... Read more
Incident date: Dec 9, 2025
On December 9, 2025, the factory exterior paint on my 2020 Kia Telluride (Snow White Pearl) began experiencing massive, sudden delamination, shearing completely off the roof down to the factory primer layer in a sheet larger than a hand towel. The peeling is continuing to spread due to wind exposure while driving. Furthermore, the paint failure has compromised the protective coating, causing specs... Read more
JEEP
GRAND CHEROKEE L
(2023) - UNKNOWN OR OTHER
Sep 10, 2026
Incident date: Sep 10, 2026
I live in Unalaska/Dutch Harbor, Alaska, where there are no authorized Jeep/Chrysler/RAM dealerships. The manufacturer requires me to ship the vehicle to Anchorage at my own cost, which is not possible. They refuse to authorize a local repair or send a technician. Because of this, I cannot complete multiple open recalls, including 01D (NHTSA 26V-328). I am requesting that this be classified as “... Read more
Incident date: Jun 25, 2025
I am writing to get clarification or raise a concern in the possible misuse of Altered Vehicle Certification Labels and the possibility of improper vehicle type reclassification. The vehicle in question is a 2018 chassis that was put into service as a 12 passenger BUS. In 2025 a vehicle modifier took this used/previously titled vehicle and changed it to a 10 passenger MPV, placed and Altered Labe... Read more
Incident date: Sep 10, 2026
Twice while making left turns from a stop into faster cross traffic, the accelerator was pressed but the vehicle barely moved (coasting) for roughly 2 - 3 seconds, then suddenly accelerated normally, creating a near-collision risk as cross traffic quickly approached. No warning lights were observed on the dash.
TESLA
CYBERTRUCK
(2024) - UNKNOWN OR OTHER
Sep 10, 2026
Incident date: Sep 4, 2026
Component AffectedComponent Name: Electrical System / Engine Cooling / Climate ControlSpecific Part: Front grille/louver assembly and HVAC condenserComplaint The front grille and louver area of the Tesla Cybertruck features an inadequate design that fails to protect critical cooling components from ordinary road conditions. The wide openings allow predictable road debris to easily enter the front ... Read more
Incident date: Sep 9, 2026
Electric oil pump failure in transmission
Incident date: Sep 4, 2026
Recurring, intermittent fuel smell inside the vehicle, even with the air on recirculate. Seems to occur when on very hot days when the vehicle has been running a lot. The dealership found a soaked evap canister, replaced the fuel tank and evap canister, and the symptoms returned after about one week with a fuel smell entering the cabin. The fumes cause migraines and are unacceptable for a new ... Read more
Incident date: Aug 9, 2026
The sunroof (glass) exploded while I was driving on the highway. It sounded like my car had been shot by a shotgun blast! I was driving on the highway, was completely startled and was lucky to not swerve into any other vehicles or ditch. I managed to drive to the shoulder because I was on a flat highway. I was driving home through the desert and had I been on highway 93, with it's turns an... Read more
Incident date: Sep 10, 2026
The Carplay connectivity of the infotainment system is unreliable. While driving, the map directions and/or phone calls unexpectedly drop out. When the Carplay connection terminates, it forces the driver to operate the touch screen in order to reestablish the connection. This is a dangerous distraction. Unfortunately, my Toyota dealer (Ken Ganley Toyota 1110 Clairton Blvd Pleasant Hills PA 15... Read more
Incident date: Sep 9, 2026
Safety defect involving exterior rearview mirrors on Rivian R1S I am reporting a recurring and worsening safety issue involving the exterior rearview mirrors on my Rivian R1S Gen 2. Both side mirrors repeatedly lose their saved positions without driver input. More concerningly, on multiple occasions the mirrors have changed position while the vehicle was being driven, including at highway speeds. ... Read more
Incident date: Sep 3, 2026
The cable that controls the sliding door lock disconnected leaving the door inoperable. According to the dealership, as well as, Toyota corporate, this is a common ongoing issue. This is a safety hazard and should be recalled immediately.
Incident date: Jul 1, 2026
Back hatch/door/trunk does not close and latch.This is dangerous because things could fly out. I find it very odd that this vehicle doesn't have a trunk release from the inside and you have to manually open it and get out of the vehicle. No button option on key fob to open the "truck" or hatch either. Never had a vehicle without a release to open it from inside the vehicle. I pick up grocery order... Read more
Incident date: Aug 10, 2026
My 2016 Ford F250 was flagged under safety recall notice 25S89, NHTSA recall 25V572 for the issue of where the backup camera could display a blank/distorted image, or message that the rear view camera is unavailable. The camera on my F250 has not completely failed, but has exhibited the known issues mentioned in the recall intermittently. I received the recall notice from Ford and brought my F250 ... Read more
Incident date: Aug 1, 2026
Won't start sometimes. This is because the BRAND NEW battery is slowly draining. Yet nothing has been left on, no lights, doors all securely shut. Nothing is left on that's visible anyway. Left me stranded and had to get towed or jumped. The battery is brand new as I mentioned. Afraid it's going to stall out on me and even not start up when I turn it off to run into the store! Even though I have b... Read more
TOYOTA
LAND CRUISER HYBRID
(2027) - UNKNOWN OR OTHER
Sep 10, 2026
Incident date: Sep 9, 2026
While operating the sunroof normally, I heard a very loud popping sound, similar to a gunshot. There was no impact, no object hitting the vehicle, and nothing obstructing the sunroof. Immediately after the sound, the sunroof became visibly deformed and damaged. The center section appeared to pop upward and the glass/panel no longer sat in its normal position. I had to close the sunroof right away... Read more
Incident date: Aug 24, 2026
Car has element B direct clutch issue. This is recalled on other 2013 fusions but not on my specific car.
Incident date: Sep 20, 2023
Hello I have a 2012 Dodge ram 1500 and fuel tank bracket holder rusted off there is a recall x75 code that they're now telling me expired 2024, I've had to strap it up with bungee cords, but this is a safety hazard how do I go about getting a Goodwill warranty extension? It's the same issue detailed in TSB 14-002-18 REV. A. Bought in New Jersey and I live in New Jersey the salt state is on th... Read more
Incident date: Jan 1, 2026
I am filing this complaint regarding a recurring “Network Communication Lost” issue with my Honda Pilot. I am aware that Honda has issued a recall related to network communication issues; however, when I checked my vehicle’s VIN, it is not included in the recall. My vehicle is experiencing the same network communication problem described in the recall. I am concerned that my vehicle may hav... Read more
Incident date: Sep 3, 2026
My 2024 Subaru Outback rapidly deaccelerated/tried to stop in the middle of the highway twice! This is a safety issue and an accident waiting to happen. This car has been to the Subaru dealer 4 times for this issue and the dealer says they can’t figure it out. The last time the car slowed drastically and in the middle of the highway, we had three of our little grandkids (all under 6) in the b... Read more
TOYOTA
COROLLA CROSS
(2026) - UNKNOWN OR OTHER
Sep 10, 2026
Incident date: Sep 9, 2026
The vehicle has experienced intermittent loss of power/acceleration when taking off from a stop. When the accelerator pedal is pressed, the vehicle sometimes does not accelerate normally or has substantially reduced power. This creates a safety concern because the vehicle may not accelerate as expected when entering or crossing traffic or in other situations where predictable acceleration is neces... Read more
FORD
MAVERICK HYBRID
(2026) - UNKNOWN OR OTHER
Sep 10, 2026
Incident date: May 29, 2026
Brand new 2026 Ford Maverick with only 6,000 miles on it. Rear ended by another driver going 15mph and it caused $26,000 is damages to the Maverick which totaled it. This is a well known common issue in online forms that the uni body design this vehicle has is an issue. Vehicle should not be totaled from a 15mph rear impact. I can get you a copy of the repair estimate but do not have it at this ti... Read more
Crash
Incident date: Sep 1, 2025
The vehicle had a transmission shutter and shakes the car. It also had a hard shift at 38mph. It happens daily, was not a one time Incentent
Incident date: Sep 3, 2026
My car was shifted into drive but when I press accelerate my car went backwards. I’ve reported this to kia numerous times and they refuse to fix it
Incident date: Aug 24, 2026
The problem with my car is that I replaced the catalytic converter four months ago; I used an original part from the dealership. I am very concerned that the catalytic converter has failed again after only four months. I am convinced that the manufacturing process is flawed or defective. I am afraid something serious might happen to my only car, or that this could happen to someone else. I urge yo... Read more
Incident date: Jun 20, 2025
When in traffic at a stop, my car goes into idle mode, and when I take my foot off the brake to switch to the accelerator the car shuts down. It takes a few tries to get the car started back up again. This has been happening intermittently for over a year.
TOYOTA
LAND CRUISER HYBRID
(2026) - UNKNOWN OR OTHER
Sep 9, 2026
Incident date: Aug 25, 2026
The windshield is very steep by design and is also seemingly extremely delicate. Within 6 months I had multiple spider cracks simply from driving around town and on the highway at 55-65 mph. A few weeks ago a rock hit the windshield and spidered almost immediately. The angle and the thin glass make it dangerous. It also cost just shy of $2900 to replace at my local Toyota dealership, which I did t... Read more
Incident date: Sep 6, 2026
Shark fin antenna is loose and poorly attached, flew off after only having the car a few months. Seems this is a wide spread issue amongst Chevy owners
Incident date: Sep 6, 2026
The car came to a standstill at an intersection with a red light and the proceeded through the red light. I have the video, the car was on FSD I have the video , cannot load it below.
Incident date: Sep 4, 2026
The specific failed component is UNKNOWN. My 2023 Rivian R1S has experienced recurring intermittent Limited Performance/loss-of-propulsion-type events since within months of delivery. The events involve unexpected reduction of available propulsion, reduced maximum speed, warnings, restarts, system/display restarts, and at times inability to move or change gears. Rivian documented Limited Performa... Read more
Incident date: Sep 5, 2026
Me and my friends are actually going to a trip on three cars. And I am the only one driving my car. All of a sudden when I am on US Highway 82. It started smoke. Immediately I tried to pull over. With in seconds it started fire. I inhaled lot a of smoke. I am a asthama patient so felt dozy immediately. Somehow I immediately came out of the car. I called 911 and whitesbore pd and fire engine team i... Read more
Fire
Incident date: Sep 13, 2022
The back up camera is inoperable at times. Rarely works on hot days or anytime the rear of the EDGE is facing the Sun. It hasn't worked properly for years. I'm not sure of the exact date or mileage it first happened, but it definitely started acting up around 2019.