Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 44,841 complaints - component: TIRES
Incident date: Oct 20, 2022
Purchased 4 tires for my AWD Subaru from Costco. The driver side rear tire kept losing air a few days after installing them. Pumped air in it a few times at home. Took the car back to Costco. They found a leak that they repaired. Brand new tires leaking was my problem with Michelin 225/55R18 Primacy tour A/S.
Incident date: Feb 3, 2023
235/40R19 is the tire size. All 4 tires were purchased in October of 2021 and at that time the vehicle had 34,014 miles on it. I purchased the Firestone Firehawk tires model 004349 Firehawk AS BL XL 96V, with a 50k limited thread life warranty. Now, on 02/03/2023, I went in for my routine scheduled tire rotation and oil change and was advised I need all new 4 tires. The technician brought me to th... Read more
Incident date: Feb 3, 2023
235/40R19 is the tire size. All 4 tires were purchased in October of 2021 and at that time the vehicle had 34,014 miles on it. I purchased the Firestone Firehawk tires model 004349 Firehawk AS BL XL 96V, with a 50k limited thread life warranty. Now, on 02/03/2023, I went in for my routine scheduled tire rotation and oil change and was advised I need all new 4 tires. The technician brought me to th... Read more
Incident date: Feb 3, 2023
The contact owns a 2018 Mercedes-Benz Metris. The contact received notification of NHTSA Campaign Number: 22V482000 (Tires) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact experien... Read more
Incident date: Nov 7, 2022
The contact owns a 2017 Mercedes-Benz Metris. The contact received notification of NHTSA Campaign Number: 22V482000 (Tires) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts... Read more
Incident date: Jan 31, 2023
Within 50 miles and less than 30 Days of purchase date tire 1 out of 4 blew passenger rear on highway with no cause or warning tire was replaced . 17,000 miles later tire 2 of 4 ,size 265/70/17 blew unexpectedly and with out reason or warning manufacturer and seller were contacted and made aware of incident on 1/31/2023 incident happened 1/30/2023 and 5/09/2021.
Incident date: Jan 31, 2023
Within 50 miles and less than 30 Days of purchase date tire 1 out of 4 blew passenger rear on highway with no cause or warning tire was replaced . 17,000 miles later tire 2 of 4 ,size 265/70/17 blew unexpectedly and with out reason or warning manufacturer and seller were contacted and made aware of incident on 1/31/2023 incident happened 1/30/2023 and 5/09/2021.
CHEVROLET
SILVERADO 1500
(2015) - TIRES
Jan 31, 2023
Incident date: Jan 2, 2023
I have HiSpec ST235/80R16 tires on my Fifth wheel. Every time I tow my rig I fear the worst because of the tires. These tires according to the forums are notorious for catastrophic failure without notice. When they fail they take out whatever is above them such as slide outs. Why are rv companies putting on these Chinese Time Bombs? They should not be on the road what so ever because of how t... Read more
CHEVROLET
SILVERADO 1500
(2015) - TIRES
Jan 31, 2023
Incident date: Jan 2, 2023
I have HiSpec ST235/80R16 tires on my Fifth wheel. Every time I tow my rig I fear the worst because of the tires. These tires according to the forums are notorious for catastrophic failure without notice. When they fail they take out whatever is above them such as slide outs. Why are rv companies putting on these Chinese Time Bombs? They should not be on the road what so ever because of how t... Read more
Incident date: Apr 6, 2022
The contact owns a 2020 Toyota Highlander. The contact received a notification for NHTSA Campaign Number: 22T021000 (Tires). The Toyota dealer was initially notified of the failure and referred her to the Bridgestone manufacturer for assistance. The tire manufacturer referred her to a Bridgestone service center; however, she was informed that the tire needed for repair was on backorder. The contac... Read more
Incident date: Jul 8, 2022
The contact owns a 2020 Toyota Highlander. The contact received a notification for NHTSA Campaign Number: 22T021000 (Tires). The Toyota dealer was initially notified of the failure and referred her to the Bridgestone manufacturer for assistance. The tire manufacturer referred her to a Bridgestone service center; however, she was informed that the tire needed for repair was on backorder. The contac... Read more
Incident date: Jan 31, 2022
The contact owns a 2021 Mercedes-Benz GLE53 equipped with Continental Tires, Tire Line: Sport Contact, Tire Size: 255/40/ZR21, DOT: (Unavailable). The contact stated that on several occasions while driving 30 MPH on wet pavement at low speeds, the vehicle started to shake, and a loud abnormal sound was heard in all four tires. No warning light was illuminated. The vehicle was taken to the dealer w... Read more
Incident date: Jan 31, 2022
The contact owns a 2021 Mercedes-Benz GLE53 equipped with Continental Tires, Tire Line: Sport Contact, Tire Size: 255/40/ZR21, DOT: (Unavailable). The contact stated that on several occasions while driving 30 MPH on wet pavement at low speeds, the vehicle started to shake, and a loud abnormal sound was heard in all four tires. No warning light was illuminated. The vehicle was taken to the dealer w... Read more
Incident date: Mar 28, 2022
The contact owns a 2021 Mercedes-Benz GLC43 equipped with Continental Tires, Tire Line: Sport Contact, Tire Size: 255/40/ZR21, DOT Number: AFHDD76M. The contact stated that on several occasions while driving at approximately 30 MPH and at low speeds on wet pavement, the vehicle started to shake, and a loud abnormal noise was heard in all four tires. No warning light was illuminated. The vehicle wa... Read more
Incident date: Jul 1, 2022
The contact owns a 2021 Mercedes-Benz GLC43 equipped with Continental Tires, Tire Line: Sport Contact, Tire Size: 255/40/ZR21, DOT Number: AFHDD76M. The contact stated that on several occasions while driving at approximately 30 MPH and at low speeds on wet pavement, the vehicle started to shake, and a loud abnormal noise was heard in all four tires. No warning light was illuminated. The vehicle wa... Read more
Incident date: Jan 19, 2023
Sidewall of tire blew while traveling at about 70 MPR on 4 month old tire. 225/65R17
Incident date: Jan 4, 2023
Sidewall of tire blew while traveling at about 70 MPR on 4 month old tire. 225/65R17
Incident date: Jan 31, 2023
The contact owns a 2018 Nissan Rogue equipped with Bridgestone Tires, Tire Line: Ecopia, Tire Size: 225/45/R19, DOT Number: H4ECKK4157. The contact stated that the vehicle was taken to the dealer, and while the mechanic was inspecting the tires, the mechanic became aware that all 4 tires had visible cracks. The contact was unsure if the tires were original equipment or replacement. The tires were ... Read more
Incident date: Jan 31, 2023
The contact owns a 2018 Nissan Rogue equipped with Bridgestone Tires, Tire Line: Ecopia, Tire Size: 225/45/R19, DOT Number: H4ECKK4157. The contact stated that the vehicle was taken to the dealer, and while the mechanic was inspecting the tires, the mechanic became aware that all 4 tires had visible cracks. The contact was unsure if the tires were original equipment or replacement. The tires were ... Read more
Incident date: Jan 23, 2023
The contact owns a 2015 Mazda Mazda6 equipped with Firestone Tires, Tire Line: Firehawk Indy 500, Tire Size: 225/45/R19, DOT Number: EJE8CFJ3819. The contact stated while driving 40 MPH, the front passenger’s side tire experienced a blowout. The contact stated that after pulling over, he noticed the wheel was angled inward and had detached from the wheel hub and that there was damage on the side... Read more
Incident date: Jan 23, 2023
The contact owns a 2015 Mazda Mazda6 equipped with Firestone Tires, Tire Line: Firehawk Indy 500, Tire Size: 225/45/R19, DOT Number: EJE8CFJ3819. The contact stated while driving 40 MPH, the front passenger’s side tire experienced a blowout. The contact stated that after pulling over, he noticed the wheel was angled inward and had detached from the wheel hub and that there was damage on the side... Read more
Incident date: Jan 30, 2023
The contact owns a 2016 Mercedes-Benz Metris. The contact received notification of NHTSA Campaign Number: 22V482000 (Tires) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms p... Read more
Incident date: Jan 27, 2023
The contact owns a 2017 Mercedes-Benz Metris. The contact received notification of NHTSA Campaign Number: 22V482000 (Tires) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had ... Read more
Incident date: Feb 16, 2022
2022 JEEP COMPASS. CONSUMER WRITES IN REGARD TO ILLUMINATED TIRE WARNING. THE CONSUMER STATED THERE WAS A SLICE IN THE SIDEWALL OF THE TIRE IN THE MIDST OF GETTING A TOW TO CHANGE THE TIRE DISCOVERED THERE WAS NO SPARE TIRE OFFERED WITH THIS VEHICLE AND THIS WASNT DISCLOSED AT THE TIME OF PURCHASE.
Incident date: Jan 8, 2023
My child and I were traveling. We were getting off an exit to put some gas.That exit was a bit Icy with snow but when we saw it was to late to stop. On that exit their was a huge pot hole impossible to see and for me to stop in time, my speed was 35 mph and slowing down on the exit. When i went down the exit and hit the pot hole it sounded horrible my son started to panic and i pulled over right a... Read more
Incident date: Jan 20, 2023
My child and I were traveling. We were getting off an exit to put some gas.That exit was a bit Icy with snow but when we saw it was to late to stop. On that exit their was a huge pot hole impossible to see and for me to stop in time, my speed was 35 mph and slowing down on the exit. When i went down the exit and hit the pot hole it sounded horrible my son started to panic and i pulled over right a... Read more
FORD
EXPEDITION
(2001) - TIRES
Jan 23, 2023
Incident date: Nov 20, 2022
Tires are Continental Cross Contact 255/45R20 105H. Miles - 39,000. Severe vibration started coming from rear of car at speeds starting at 45 mph. Alignment was done which did not resolve the issue. Tires removed from rim and two found to be failing inside. The noise reducing foam glued to the inside wall of the tire tread had become almost entirely detached and bunched up in a unsymmetrical... Read more
MERCEDES-BENZ
GLB 250
(2021) - TIRES
Jan 23, 2023
Incident date: May 14, 2021
Tires are Continental Cross Contact 255/45R20 105H. Miles - 39,000. Severe vibration started coming from rear of car at speeds starting at 45 mph. Alignment was done which did not resolve the issue. Tires removed from rim and two found to be failing inside. The noise reducing foam glued to the inside wall of the tire tread had become almost entirely detached and bunched up in a unsymmetrical... Read more
Incident date: Jan 17, 2023
On January 17, 2023, while driving down a commonly driven road (Muldoon) in Anchorage, Alaska at approximately 30 mph, I suddenly heard a large air escaping noise "Psh Psh Psh Psh" and it took me a moment to realize what was happening--the dash indicated the PSI of my rear driver's-side tire was deflating rapidly, to completely flat. Had the vehicle lost control in these snowy conditions, it could... Read more
Incident date: Jan 14, 2023
LT225/75R16 We started experiencing very noticeable vibrations when driving at highway speeds. We brought the van to our dealer for service and they responded "Please replace at least both rear tires. Right rear seems to have ruptured internally?" "Please replace that right rear tire asap." We had the tire removed and you can see the attached photo of the inside of the tire where something ha... Read more
Incident date: Jan 2, 2023
LT225/75R16 We started experiencing very noticeable vibrations when driving at highway speeds. We brought the van to our dealer for service and they responded "Please replace at least both rear tires. Right rear seems to have ruptured internally?" "Please replace that right rear tire asap." We had the tire removed and you can see the attached photo of the inside of the tire where something ha... Read more
Incident date: Jan 15, 2023
We live in Virginia, and we were driving in Florida on 12-23-2022, when the tire size 215/55 R17 94V blew up. Car tire pressure lit up and then we heard a noise. We stopped immediately at the gorge of Highway 75 and exit number 213. My husband and I were super streesed and in panic mode as the traffic on highway 75 was super heavy. While waiting for what it seems forever for a towing truck, ever... Read more
Incident date: Jan 15, 2023
We live in Virginia, and we were driving in Florida on 12-23-2022, when the tire size 215/55 R17 94V blew up. Car tire pressure lit up and then we heard a noise. We stopped immediately at the gorge of Highway 75 and exit number 213. My husband and I were super streesed and in panic mode as the traffic on highway 75 was super heavy. While waiting for what it seems forever for a towing truck, ever... Read more
Incident date: Dec 29, 2022
On November 17, 2022 at approximately 1:30pm the 3 1/2 month brand new 2022 Toyota Camry with approximately 5000 miles was being driven northbound on Interstate 85 in the left lane in dry conditions. Then suddenly a noise was heard and the car began to veer out of control to the left towards the center median and embankment. The car finally came to a stop down the embankment. Upon exiting the ve... Read more
Crash
Incident date: Jan 6, 2023
On November 17, 2022 at approximately 1:30pm the 3 1/2 month brand new 2022 Toyota Camry with approximately 5000 miles was being driven northbound on Interstate 85 in the left lane in dry conditions. Then suddenly a noise was heard and the car began to veer out of control to the left towards the center median and embankment. The car finally came to a stop down the embankment. Upon exiting the ve... Read more
Crash
Incident date: Sep 1, 2021
The contact owns a 2002 Honda Odyssey equipped with Michelin Tires, Tire Line: Defender XT, Tire Size: 225/60R16, DOT Number: AP3V047X. The contact stated while replacing the driver's and passenger's side front tires, the contact noticed chunks of tread detaching from the tires. The tire retailer was made aware of the failure and informed the contact that the failure was caused by driving on grave... Read more
Incident date: Jan 12, 2023
The contact owns a 2002 Honda Odyssey equipped with Michelin Tires, Tire Line: Defender XT, Tire Size: 225/60R16, DOT Number: AP3V047X. The contact stated while replacing the driver's and passenger's side front tires, the contact noticed chunks of tread detaching from the tires. The tire retailer was made aware of the failure and informed the contact that the failure was caused by driving on grave... Read more
Incident date: Oct 1, 2022
On October 29, 2022 the Michelin tire on my 2020 Tesla Model 3 that had 16,000 miles on it, suffered catastrophic tread loss while traveling at 70 miles per hour on California Route 110. The tire was the original equipment tire supplied with this vehicle when my lease began in January, 2021. The DOT number on the tire was B9 EL 04 EX 0419 and the tire size was 235/45R18 98W. The tread did not ... Read more
Incident date: Dec 17, 2022
On October 29, 2022 the Michelin tire on my 2020 Tesla Model 3 that had 16,000 miles on it, suffered catastrophic tread loss while traveling at 70 miles per hour on California Route 110. The tire was the original equipment tire supplied with this vehicle when my lease began in January, 2021. The DOT number on the tire was B9 EL 04 EX 0419 and the tire size was 235/45R18 98W. The tread did not ... Read more
BRIDGESTONE
ALL SEASON
(9999) - TIRES
Jan 11, 2023
Incident date: Jan 11, 2023
Bridgestone 235/55 R18. I was driving in the far left Lane on the interstate going 65mph. The tire pressure warning came on. The vehicle seemed too shaky to continue on. I attempted to merge right to get off on the next exit and the vehicle began to shake violently. Before I could exit safely the tire shredded with several loud pops in the 3rd lane of traffic before I was able to merge to the exit... Read more
Incident date: Dec 26, 2012
Bridgestone 235/55 R18. I was driving in the far left Lane on the interstate going 65mph. The tire pressure warning came on. The vehicle seemed too shaky to continue on. I attempted to merge right to get off on the next exit and the vehicle began to shake violently. Before I could exit safely the tire shredded with several loud pops in the 3rd lane of traffic before I was able to merge to the exit... Read more
Incident date: Nov 11, 2022
The contact owns a 2019 KTM 690 Enduro R equipped with Continental tires. The contact received notification of the NHTSA Campaign Number: 22V588000 (Tires). The contact stated that while riding at an undisclosed speed, the beads that holds the tire on the rim detached from the tire. The motorcycle was taken to the dealer where it was diagnosed that both tires needed to be replaced. The motorcycle ... Read more
Incident date: Jan 7, 2023
P245/65 R17, we purchased 4 tires 1 1/2 yrs ago. 3 of those 4 have had massive blow outs almost causing accidents. No nails, but big blow outs.
Incident date: Jan 1, 2023
P245/65 R17, we purchased 4 tires 1 1/2 yrs ago. 3 of those 4 have had massive blow outs almost causing accidents. No nails, but big blow outs.
Incident date: Jan 10, 2023
The contact owns a 2007 Toyota Camry equipped with Michelin Tires, Tire Line: Cross Climate 2, Tire Size: 215/60/R16, DOT Number: 1AP4909CX2022. The contact stated while driving approximately 55 MPH, he switched lanes to avoid crashing into another vehicle in front that had stopped abruptly. The contact nearly lost control of the vehicle. The vehicle inadvertently swerved, and the contact felt as ... Read more
Incident date: Dec 26, 2022
The contact owns a 2007 Toyota Camry equipped with Michelin Tires, Tire Line: Cross Climate 2, Tire Size: 215/60/R16, DOT Number: 1AP4909CX2022. The contact stated while driving approximately 55 MPH, he switched lanes to avoid crashing into another vehicle in front that had stopped abruptly. The contact nearly lost control of the vehicle. The vehicle inadvertently swerved, and the contact felt as ... Read more
Incident date: Dec 29, 2022
We purchased four new National brand Road Max E trailer tires (ST225/75 R1S) on 08/26/22. Since purchase, we have driven less than 750 miles. On 01/06/23, while driving on a county road at approximately 45 miles per hour, the front passenger side tire on the trailer blew out. The entire tread came off in one piece causing superficial damage to the side of our trailer but ruining the rim. Prior... Read more
CONTINENTAL
CONTI PRO CONTACT
(9999) - TIRES
Jan 9, 2023
Incident date: Jan 2, 2023
175 55 r15 Tge tires wires startes to unravelling and chabgibg the ahape of tge tire.
Incident date: Jan 2, 2023
175 55 r15 Tge tires wires startes to unravelling and chabgibg the ahape of tge tire.