Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 44,841 complaints - component: TIRES
Incident date: Jun 6, 2024
I purchased four Bridgestone Alenza AS Ultra tires (255 / 50R 19 107 W XL front and back) from Costco at 2700 Potomac Mill Circle, Woodbridge, VA on [XXX]. These tires were specifically for a 2009 Range Rover Sport HSE. The odometer reading was 105632 at the time of purchase, and the tires were installed on [XXX]. The present mileage as of today is 118233. However, after a mere 12,000 miles, all f... Read more
Incident date: Jun 6, 2024
I purchased four Bridgestone Alenza AS Ultra tires (255 / 50R 19 107 W XL front and back) from Costco at 2700 Potomac Mill Circle, Woodbridge, VA on [XXX]. These tires were specifically for a 2009 Range Rover Sport HSE. The odometer reading was 105632 at the time of purchase, and the tires were installed on [XXX]. The present mileage as of today is 118233. However, after a mere 12,000 miles, all f... Read more
Incident date: Jun 6, 2024
The contact owns a 2023 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 24V419000 (Tires) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was not made aware of the issue. The contact had not experienced a... Read more
Incident date: Jun 17, 2024
Hello, I have a set of 4 Bridgestone Dueler LX tires that have been cracking for the past 8 months and now appear to be separating in between the treads. I’ve had America’s Tire Company look at them within the past 6 months and they always seem to state that it’s normal, but the cracks seem to be getting bigger and bigger. The wheels vibrate some, even after several re-balancing attempts. Th... Read more
HONDA
CR-V HYBRID
(2021) - TIRES
Jun 18, 2024
Incident date: Jun 18, 2024
Hello, I have a set of 4 Bridgestone Dueler LX tires that have been cracking for the past 8 months and now appear to be separating in between the treads. I’ve had America’s Tire Company look at them within the past 6 months and they always seem to state that it’s normal, but the cracks seem to be getting bigger and bigger. The wheels vibrate some, even after several re-balancing attempts. Th... Read more
Incident date: Jun 18, 2024
The contact owns a 2011 Buick Enclave equipped with Sentury Tires, Tire Line: National Commando HTS, Tire Size: 255/55/R20, DOT Number: [XXX] . The contact had received notification of NHTSA Campaign Number: 23T009000 (Tires); however, the part to do the recall repair was not yet available. The contact stated that the front passenger's side tire was frequently flat. The contact stated that air was... Read more
Incident date: Jun 18, 2024
The contact owns a 2011 Buick Enclave equipped with Sentury Tires, Tire Line: National Commando HTS, Tire Size: 255/55/R20, DOT Number: [XXX] . The contact had received notification of NHTSA Campaign Number: 23T009000 (Tires); however, the part to do the recall repair was not yet available. The contact stated that the front passenger's side tire was frequently flat. The contact stated that air was... Read more
Incident date: Jun 16, 2023
Size 185/55/R15 82B. A set of tires was purchased May 2024 from Tire Rack. After driving less than 400 miles - the front drivers tire went flat while driving. Upon inspection of all four tires we noted all four are dated 2013. We were sold tires that are 11 years old and are therefore a danger.
MERCEDES-BENZ
CLA 250
(2021) - TIRES
Jun 17, 2024
Incident date: Oct 1, 2023
Size 185/55/R15 82B. A set of tires was purchased May 2024 from Tire Rack. After driving less than 400 miles - the front drivers tire went flat while driving. Upon inspection of all four tires we noted all four are dated 2013. We were sold tires that are 11 years old and are therefore a danger.
Incident date: Jun 17, 2024
The contact owns a 2019 Toyota Camry equipped with Michelin Tires, Tire Line: Energy Saver A/S, Tire Size: 215/55/R17, DOT Number: 1653F. The contact stated while his wife was driving 70 MPH with him in the passenger’s site seat, the driver’s side rear tire experienced a blowout and the vehicle skidded. The contact's wife was able to pull to the side of the road. The contact stated that Roadsi... Read more
Incident date: Jun 15, 2024
The contact owns a 2019 Toyota Camry equipped with Michelin Tires, Tire Line: Energy Saver A/S, Tire Size: 215/55/R17, DOT Number: 1653F. The contact stated while his wife was driving 70 MPH with him in the passenger’s site seat, the driver’s side rear tire experienced a blowout and the vehicle skidded. The contact's wife was able to pull to the side of the road. The contact stated that Roadsi... Read more
Incident date: May 30, 2024
THIS IS FOR TIRE SIZE P265 75 16. To start, I've seen multiple other complaints describing the same scenario and type of incident. Driving along the highway at appropriate speeds, I hear a whoosh/deep pitch rumble, then my vehicle began to vibrate violently. I was luckily able to pull over but had to swerve to regain control of my vehicle once the rumbling and vibration got too severe since it hap... Read more
Incident date: Jun 15, 2024
THIS IS FOR TIRE SIZE P265 75 16. To start, I've seen multiple other complaints describing the same scenario and type of incident. Driving along the highway at appropriate speeds, I hear a whoosh/deep pitch rumble, then my vehicle began to vibrate violently. I was luckily able to pull over but had to swerve to regain control of my vehicle once the rumbling and vibration got too severe since it hap... Read more
Incident date: Jun 16, 2024
Today, while driving on the freeway, the REAR Driver side Falken Wild Peak tire completely shredded nearly causing an accident (see attached photos). My husband-- was driving the vehicle and was able to pull to the side of the freeway and call for Emergency Services. The Sequoia did not hit any object while on the freeway. Also, the Toyota vehicle monitoring system (on both the vehicle and Toyota ... Read more
KIA
SORENTO HYBRID
(2023) - TIRES
Jun 16, 2024
Incident date: Jun 15, 2024
Today, while driving on the freeway, the REAR Driver side Falken Wild Peak tire completely shredded nearly causing an accident (see attached photos). My husband-- was driving the vehicle and was able to pull to the side of the freeway and call for Emergency Services. The Sequoia did not hit any object while on the freeway. Also, the Toyota vehicle monitoring system (on both the vehicle and Toyota ... Read more
Incident date: May 10, 2024
245/35/R21, tire specifically made for Lucid. Small bump in road caused large bubble in sidewall. Lucid forums full of complaints about this. No replacement tires available in the US and no alternate available due to load rating. No promised time for more to be available. I had to borrow a loaner tire from lucid. I learned that Perilli is redesigning this tire with thicker sidewalls because of all... Read more
Incident date: May 16, 2024
245/35/R21, tire specifically made for Lucid. Small bump in road caused large bubble in sidewall. Lucid forums full of complaints about this. No replacement tires available in the US and no alternate available due to load rating. No promised time for more to be available. I had to borrow a loaner tire from lucid. I learned that Perilli is redesigning this tire with thicker sidewalls because of all... Read more
Incident date: Mar 15, 2024
The contact owns a 2024 Winnebago Vita built on a 2024 Mercedes-Benz Sprinter 3500 chassis equipped with Continental Tires, Tire Line: VanContact A/S, Rear Driver’s side Tire Size: 215/85/R16, DOT: HW0PHNKU, and Rear Passenger’s side Tire Size: 215/85/R16, DOT: HW0PHNKU. The contact attempted to check the tire pressure of the rear passenger’s side tire, but it was discovered that there was n... Read more
Incident date: Jun 14, 2024
The contact owns a 2024 Winnebago Vita built on a 2024 Mercedes-Benz Sprinter 3500 chassis equipped with Continental Tires, Tire Line: VanContact A/S, Rear Driver’s side Tire Size: 215/85/R16, DOT: HW0PHNKU, and Rear Passenger’s side Tire Size: 215/85/R16, DOT: HW0PHNKU. The contact attempted to check the tire pressure of the rear passenger’s side tire, but it was discovered that there was n... Read more
Incident date: May 14, 2024
This BMW vehicle's odometer readings are inconsistent and inaccurate resulting in overage of mileage for lessee. This cars BMW tires were not verifiable to be from BMW and tires subsequently failed within 15,000 miles. No entity at BMW, not the dealership, not the sales, not BMW Financial Services or BMW of North America LLC could provide any information regarding the original tires or provide a... Read more
Incident date: Jun 8, 2024
Tire size275/55/R20 Back Country AT2 had complete sidewall detachment while going 75 on free-way. Tires appeared to be in good condition prior to incident. There were no potholes or road conditions that contributed to incident. This nearly resulted in a freeway speed rollover.
Incident date: May 13, 2024
Tire size275/55/R20 Back Country AT2 had complete sidewall detachment while going 75 on free-way. Tires appeared to be in good condition prior to incident. There were no potholes or road conditions that contributed to incident. This nearly resulted in a freeway speed rollover.
Incident date: May 13, 2024
A Shinko SE890 size 180-60-16 prematurely started coming apart at 3850 miles. My wife and I were riding 2 up on a Honda Goldwing. Pressure of the tire was checked the day we went for this 480 mile ride. The temperature was 90 degrees and the road was very good. When we neared the end of the ride, the motorcycle started shaking violently. I kept control, and the others who were riding with me hel... Read more
Incident date: May 13, 2024
A Shinko SE890 size 180-60-16 prematurely started coming apart at 3850 miles. My wife and I were riding 2 up on a Honda Goldwing. Pressure of the tire was checked the day we went for this 480 mile ride. The temperature was 90 degrees and the road was very good. When we neared the end of the ride, the motorcycle started shaking violently. I kept control, and the others who were riding with me hel... Read more
Incident date: Jun 13, 2024
The contact owns a 2019 Mercedes-Benz Metris. The contact received notification of NHTSA Campaign Number: 22V482000 (Tires); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer ... Read more
Incident date: Jun 5, 2024
The contact owns a 2012 Chevrolet Equinox. The contact stated while driving at an undisclosed speed, she became aware that the vehicle was handling poorly, after which the tire pressure system service light illuminated. Upon parking the vehicle, the contact smelled a burning odor around the exterior of the vehicle. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was... Read more
Incident date: Jun 7, 2024
IT WAS AN 185/55R16 VENTUS V2 CONCEPT2 H457 AND I HAD BLOWOUTS TWO TIMES, BOTH OF THE BLOWOUTS WERE ON THE BACK TIRE ON THE PASSENGER SIDE, THE FIRST BLOWOUT HAPPENED A DAY AFTER IT WAS PUT ON TO MY VEHICLE, THE SECOND BLOWOUT WAS ABOUT 2 DAYS AFTER IT WAS PUT ON TO MY VEHICLE. THE SIDEWALL IS TOO THIN AND THATS WHERE THE DAMAGE TO THE TIRE CAN BE SEEN
Incident date: Jun 7, 2024
IT WAS AN 185/55R16 VENTUS V2 CONCEPT2 H457 AND I HAD BLOWOUTS TWO TIMES, BOTH OF THE BLOWOUTS WERE ON THE BACK TIRE ON THE PASSENGER SIDE, THE FIRST BLOWOUT HAPPENED A DAY AFTER IT WAS PUT ON TO MY VEHICLE, THE SECOND BLOWOUT WAS ABOUT 2 DAYS AFTER IT WAS PUT ON TO MY VEHICLE. THE SIDEWALL IS TOO THIN AND THATS WHERE THE DAMAGE TO THE TIRE CAN BE SEEN
Incident date: Jun 7, 2024
The contact owns a 2008 Honda Odyssey. The contact stated while driving the vehicle at 45 MPH the front passenger tire flew off which caused the driver's front air bag to deploy with no warning light illuminated. The contact stated that after the air bag deployed his vehicle veered off the road and crashed into a cement block wall. The contact sustained injuries and was transported to the Banner B... Read more
Crash
1 injured
Incident date: May 17, 2024
235/45R 18 94V Tires emit very loud road noise at various speeds. I have rotated tires every 5,000 miles. I have aligned the front end 2x to correct problem. Tires swerve/jerk in a turn. Problems began at about 25,000 miles. It just rolled over 35,000 miles. Toyota dealership has examined the problem, driven the car, and declare there is no warranty.
Incident date: Feb 9, 2024
235/45R 18 94V Tires emit very loud road noise at various speeds. I have rotated tires every 5,000 miles. I have aligned the front end 2x to correct problem. Tires swerve/jerk in a turn. Problems began at about 25,000 miles. It just rolled over 35,000 miles. Toyota dealership has examined the problem, driven the car, and declare there is no warranty.
Incident date: Feb 15, 2024
235/45R18, the tires wander on grooved highways (groove wander). They throw the car left and right. This is a safety concern as it creates dangerous instability. Looks like the tire tread is incompatible with some road surfaces (grooved highways) and creates a safety hazard (car violently swerving at highway speeds). Wheel balancing and alignment was done to eliminate these as potential contributo... Read more
Incident date: Feb 15, 2024
235/45R18, the tires wander on grooved highways (groove wander). They throw the car left and right. This is a safety concern as it creates dangerous instability. Looks like the tire tread is incompatible with some road surfaces (grooved highways) and creates a safety hazard (car violently swerving at highway speeds). Wheel balancing and alignment was done to eliminate these as potential contributo... Read more
Incident date: Mar 15, 2024
Rented a UHAUL with both front tires were severely bald, with dangerous metal banding exposed. This condition necessitated an emergency roadside service to replace both front tires while I was enroute on a 1200-mile journey. The lack of basic fleet maintenance and safety checks on UHAUL vehicles prior to dispatching is not only alarming but utterly unacceptable. As a company that prides itself on... Read more
Incident date: Jun 3, 2024
P205 65 R16 Blizzak tires were purchased in December 2023, online and I had them installed same week. I spoke to the employee who stated as long as I rotated the tires at 5,000 miles, I can drive them all year. I went to Discount tires on Saturday to have my tires checked since I was sliding in the rain. The employee told me my front tires were at a 1 and 2, while the back tires are at 9 and ... Read more
Incident date: Jun 3, 2024
P205 65 R16 Blizzak tires were purchased in December 2023, online and I had them installed same week. I spoke to the employee who stated as long as I rotated the tires at 5,000 miles, I can drive them all year. I went to Discount tires on Saturday to have my tires checked since I was sliding in the rain. The employee told me my front tires were at a 1 and 2, while the back tires are at 9 and ... Read more
TOYOTA
SIENNA HYBRID
(2024) - TIRES
Jun 4, 2024
Incident date: Jun 4, 2024
[XXX] 2021, Purchased 4 tires Walmart, Radar Dimax AS-8 size: 225/60R16. June 2023 tire badly separated. Denied warranty because Walmart did not install. Purchase 2 more identical tires and picked up [XXX] 2023 and installed both. Bad tire trashed no longer have in possession. Several months later had another tire separate so installed the extra tire I had. In March 2024 the wife told me... Read more
TOYOTA
SIENNA HYBRID
(2024) - TIRES
Jun 4, 2024
Incident date: Jun 4, 2024
[XXX] 2021, Purchased 4 tires Walmart, Radar Dimax AS-8 size: 225/60R16. June 2023 tire badly separated. Denied warranty because Walmart did not install. Purchase 2 more identical tires and picked up [XXX] 2023 and installed both. Bad tire trashed no longer have in possession. Several months later had another tire separate so installed the extra tire I had. In March 2024 the wife told me... Read more
Incident date: Apr 1, 2024
The contact owns a 2011 Ram 1500 equipped with Goodyear Tires, Tire Line: Wrangler AT Adventure, Tire Size: 265/70/R17, DOT Number: PL1YJC1R0219. The contact stated while driving at an undisclosed speed, the TPMS warning light illuminated. The vehicle was taken to an independent mechanic, where the tires were diagnosed with tread separation. The contact was informed that all 4 tires needed to be r... Read more
Incident date: May 24, 2024
The contact owns a 2011 Ram 1500 equipped with Goodyear Tires, Tire Line: Wrangler AT Adventure, Tire Size: 265/70/R17, DOT Number: PL1YJC1R0219. The contact stated while driving at an undisclosed speed, the TPMS warning light illuminated. The vehicle was taken to an independent mechanic, where the tires were diagnosed with tread separation. The contact was informed that all 4 tires needed to be r... Read more
Incident date: May 24, 2024
The contact owns a 2011 Ram 1500 equipped with Goodyear Tires, Tire Line: Wrangler AT Adventure, Tire Size: 265/70/R17, DOT Number: PL1YJC1R0219. The contact stated while driving at an undisclosed speed, the TPMS warning light illuminated. The vehicle was taken to an independent mechanic, where the tires were diagnosed with tread separation. The contact was informed that all 4 tires needed to be r... Read more
Incident date: Jun 3, 2024
The contact owns a 2011 Cadillac Escalade ESV equipped with Michelin Tires, Tire Line: Radial X, Tire Size: 285/45/R22, DOT Number: B90L-7LNX4818. The contact stated that after a visual inspection of all tires, he observed delamination and thread separation on the sidewalls and driving surface of the tires. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not rep... Read more
Incident date: Dec 22, 2023
The contact owns a 2011 Cadillac Escalade ESV equipped with Michelin Tires, Tire Line: Radial X, Tire Size: 285/45/R22, DOT Number: B90L-7LNX4818. The contact stated that after a visual inspection of all tires, he observed delamination and thread separation on the sidewalls and driving surface of the tires. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not rep... Read more
LINCOLN
AVIATOR PHEV
(2020) - TIRES
Jun 2, 2024
Incident date: May 31, 2024
Tire: 275/60R20 I was driving at the top of Bay bridge, MD and the rear tire just blew up and automatically messaged came on the gauge cluster and my phone that there’s 0psi in the tire so I had to stop on top of the bridge and put a spare on which was quite dangerous but I had no choice because I couldn’t drive on the rim, tow truck showed up and helped me, I had only couple ladders on the b... Read more
Incident date: Feb 28, 2024
Tire: 275/60R20 I was driving at the top of Bay bridge, MD and the rear tire just blew up and automatically messaged came on the gauge cluster and my phone that there’s 0psi in the tire so I had to stop on top of the bridge and put a spare on which was quite dangerous but I had no choice because I couldn’t drive on the rim, tow truck showed up and helped me, I had only couple ladders on the b... Read more
Incident date: May 30, 2024
Belt separation occurred at legal highway speed, specified inflation pressure, and within load parameters of the vehicle. Many other owners have reported the same occurring. The belt separation caused the tire to be out of round and caused severe vibration. We recognized the problem because of similar reports from other owners, pulled off the road, and exchanged the tire for the spare. Within a fe... Read more
Incident date: Feb 5, 2022
Belt separation occurred at legal highway speed, specified inflation pressure, and within load parameters of the vehicle. Many other owners have reported the same occurring. The belt separation caused the tire to be out of round and caused severe vibration. We recognized the problem because of similar reports from other owners, pulled off the road, and exchanged the tire for the spare. Within a fe... Read more
Incident date: May 11, 2024
Pirelli Scorpion Zero All Season 255/45 R20 105T After about a month of owning my car, I noticed brown stains on my tires which made them look very old and worn and dirty. I tried washing them off and the stains kept coming back. I emailed the manufacturer and they told me that the browning on the tires was a normal reaction to extreme UV exposure or it could happen over time. I pointed this ou... Read more
Incident date: May 11, 2024
Pirelli Scorpion Zero All Season 255/45 R20 105T After about a month of owning my car, I noticed brown stains on my tires which made them look very old and worn and dirty. I tried washing them off and the stains kept coming back. I emailed the manufacturer and they told me that the browning on the tires was a normal reaction to extreme UV exposure or it could happen over time. I pointed this ou... Read more
Incident date: Jan 1, 2024
The contact owns a 2017 Forest River Rockwood RV equipped with Castle Rock Tires, Tire Line: Radial ST226, Tire Size: 225/75/R15, DOT Number: (N/A). The contact stated while driving 55-60 MPH, the front and rear driver's side tires experienced blowouts. The contact was able to pull to the side of the road. The tires were replaced with a spare tire and a replacement tire. The tires were original ti... Read more