Showing 44,841 complaints - component: TIRES
Incident date: May 31, 2018
ON FEB. 25, 2018, WE PURCHASED A 2003 KIA SEDONA VAN FROM CITY START AUTO SALES IN PARADISE, CA. ALL FOUR TIRES AND THE SPARE WERE GOODYEAR INTEGRITY 215/70R15. THE TIRES READ MAX. PSI 44, BUT THE VAN SAID TO RUN AT 35 PSI. SO, ONCE A WEEK ON A COOL MORNING (BETWEEN 68-75 DEGREES OUTSIDE WITHOUT IT HAVE BEEN DRIVEN), MY WIFE OR I WOULD MAKE SURE THE TIRES WERE 34-35 PSI. DURING THIS 3 MONTH PERIOD
... , WE NOTICED NOTHING WRONG WITH THE TIRES. ON MAY 31, 2018, I WAS DRIVING FROM MY HOUSE IN MAGALIA, CA TO CHICO, CA. JUST AS I STARTED TO MERGE ONTO HWY 99 IN CHICO, I HEARD A THUMPING SOUND, THEN A BANG--TWICE. I IMMEDIATELY PULLED OVER AND SAW 2 TIRES HAD COMPLETELY BLOWN OUT AND ONE WAS SERIOUSLY SHOWING THE METAL BELT. I HAD TO PAY TO GET A TOW TRUCK OUT AND IMMEDIATELY PURCHASE 4 NEW TIRES. WE'VE HAD A LITTLE WORK DONE ON THE REAR-LEFT FENDER CONTINUED TO HAVE WEIRD SOUNDS COMING FROM THE LEFT REAR WHERE THE WORST BLOW OUT HAPPENED. I JUST HAVEN'T HAD TIME TO TAKE IT IN YET. I KNOW IT WAS HOTTER IN CHICO THAN AT MY HOME, BUT IT WAS PROBABLY IN THE UPPER 80'S AT THAT TIME. I HAD NO WARNING AND IF IT HAPPENED WHEN I WAS ON THE FREEWAY, IT WOULD'VE BEEN A DISASTER. THE TIRE COMPANY SHOWED US THE SPARE, SAID WE COULD USE IT AS ONE FOR A SHORT TIME, BUT EVEN IT IS SHOWING SOMETHING WRONG TO THE TIRE GUY.Read more
Incident date: May 31, 2018
ON FEB. 25, 2018, WE PURCHASED A 2003 KIA SEDONA VAN FROM CITY START AUTO SALES IN PARADISE, CA. ALL FOUR TIRES AND THE SPARE WERE GOODYEAR INTEGRITY 215/70R15. THE TIRES READ MAX. PSI 44, BUT THE VAN SAID TO RUN AT 35 PSI. SO, ONCE A WEEK ON A COOL MORNING (BETWEEN 68-75 DEGREES OUTSIDE WITHOUT IT HAVE BEEN DRIVEN), MY WIFE OR I WOULD MAKE SURE THE TIRES WERE 34-35 PSI. DURING THIS 3 MONTH PERIOD
... , WE NOTICED NOTHING WRONG WITH THE TIRES. ON MAY 31, 2018, I WAS DRIVING FROM MY HOUSE IN MAGALIA, CA TO CHICO, CA. JUST AS I STARTED TO MERGE ONTO HWY 99 IN CHICO, I HEARD A THUMPING SOUND, THEN A BANG--TWICE. I IMMEDIATELY PULLED OVER AND SAW 2 TIRES HAD COMPLETELY BLOWN OUT AND ONE WAS SERIOUSLY SHOWING THE METAL BELT. I HAD TO PAY TO GET A TOW TRUCK OUT AND IMMEDIATELY PURCHASE 4 NEW TIRES. WE'VE HAD A LITTLE WORK DONE ON THE REAR-LEFT FENDER CONTINUED TO HAVE WEIRD SOUNDS COMING FROM THE LEFT REAR WHERE THE WORST BLOW OUT HAPPENED. I JUST HAVEN'T HAD TIME TO TAKE IT IN YET. I KNOW IT WAS HOTTER IN CHICO THAN AT MY HOME, BUT IT WAS PROBABLY IN THE UPPER 80'S AT THAT TIME. I HAD NO WARNING AND IF IT HAPPENED WHEN I WAS ON THE FREEWAY, IT WOULD'VE BEEN A DISASTER. THE TIRE COMPANY SHOWED US THE SPARE, SAID WE COULD USE IT AS ONE FOR A SHORT TIME, BUT EVEN IT IS SHOWING SOMETHING WRONG TO THE TIRE GUY.Read more
Incident date: Jul 5, 2018
TL* THE CONTACT OWNS A 2013 PRIME TIME CRUSADER EQUIPPED WITH POWER KING TOWMAX TIRES, SIZE: 225/80/16R (NA). WHILE DRIVING 65 MPH, THE FRONT PASSENGER TIRE EXPERIENCED A BLOWOUT. THE CONTACT STATED THAT THE SPARE TIRE WAS PLACED ON THE VEHICLE. AFTERWARDS, THE CONTACT CONTINUED OPERATING THE VEHICLE AT APPROXIMATELY 65 MPH AND THE REAR DRIVER SIDE TIRE BLEW OUT. THE TOW COMPANY WAS CONTACTED AND
... REPLACED THE TIRE. THE VEHICLE WAS THEN TOWED TO AN INDEPENDENT TIRE SHOP WHERE ALL THE TIRES WERE REPLACED. THE MANUFACTURER AND THE DEALER WERE NOT NOTIFIED OF THE FAILURES. THE DOT NUMBER AND VEHICLE FAILURE MILEAGE WERE UNKNOWN. THE TIRE FAILURE MILEAGE WAS APPROXIMATELY 8,000.Read more
Incident date: Jul 5, 2018
TL* THE CONTACT OWNS A 2013 PRIME TIME CRUSADER EQUIPPED WITH POWER KING TOWMAX TIRES, SIZE: 225/80/16R (NA). WHILE DRIVING 65 MPH, THE FRONT PASSENGER TIRE EXPERIENCED A BLOWOUT. THE CONTACT STATED THAT THE SPARE TIRE WAS PLACED ON THE VEHICLE. AFTERWARDS, THE CONTACT CONTINUED OPERATING THE VEHICLE AT APPROXIMATELY 65 MPH AND THE REAR DRIVER SIDE TIRE BLEW OUT. THE TOW COMPANY WAS CONTACTED AND
... REPLACED THE TIRE. THE VEHICLE WAS THEN TOWED TO AN INDEPENDENT TIRE SHOP WHERE ALL THE TIRES WERE REPLACED. THE MANUFACTURER AND THE DEALER WERE NOT NOTIFIED OF THE FAILURES. THE DOT NUMBER AND VEHICLE FAILURE MILEAGE WERE UNKNOWN. THE TIRE FAILURE MILEAGE WAS APPROXIMATELY 8,000.Read more
Incident date: Jul 10, 2018
2016 HYUNDAI EQUUS WITH CONTINENTAL CONTIPROCONTACT P245 / 45R / 19 98V TIRES; DOT AF7VP1H6 (0615); WHILE DRIVING MY DAUGHTER AND GRANDCHILD TO THE AIRPORT ON THE FLORIDA TURNPIKE THE STEERING WHEEL BEGAN TO VIBRATE. UPON RETURNING HOME, CALLED CAR DEALER AND SCHEDULED A SERVICE APPOINTMENT THE NEXT DAY. WE BOTH THOUGHT A FRONT TIRE HAD POSSIBLY THROWN A WHEEL BALANCING WEIGHT. DEALER FOUND BO
... TH FRONT TIRES HAD BELT SEPARATION CAUSING STEERING WHEEL TO VIBRATE. THE CAR AND TIRES WERE PURCHASED NEW AT THE DEALER AT THE END OF 2016, ARE ONLY 22 MONTHS OLD AND HAVE ONLY 19,700 MILES. WE HAVE NOT HIT ANY CURBS, ROUGH RAILROAD TRACKS OR LARGE POT-HOLES AND IT IS SUSPICIOUS THAT IT WAS BOTH FRONT TIRES. THE TIRE MANUFACTURER WAS CONTACTED BY THE DEALER, REFUSED TO ACKNOWLEDGE A LIKELY MANUFACTURING DEFECT AND OFFERED ONLY 50% OF THE TIRE REPLACEMENT COSTS AND THEY WANTED THE DEFECTIVE TIRES. I WAS ABLE TO PURCHASE OTHER NEW TIRES FOR LESS COST THAN WHAT THE MANUFACTURER OFFERED. I HAVE THE DEFECTIVE TIRES IN MY POSSESSION AND PLAN TO RUN ROOT-CAUSE FAILURE ANALYSIS ON THE TIRES SUSPECTING THAT IT IS A MANUFACTURING DEFECT WITH THE RUBBER USED CAUSING THE BELTS TO PREMATURELY SEPARATE FROM THE TIRE COMPOUND. I NOTED OTHER SIMILAR BELT SEPARATION FAILURES ON THE NHTSA WEBSITE LISTED UNDER THE TIRE MANUFACTURER, BRAND AND EVEN CAR BRAND. WILL ALSO BE CONTACTING THE CAR MAKER AND TIRE MANUFACTURER TO REGISTER A COMPLAINT OF A DEFECTIVE PRODUCT.Read more
Incident date: Jul 10, 2018
2016 HYUNDAI EQUUS WITH CONTINENTAL CONTIPROCONTACT P245 / 45R / 19 98V TIRES; DOT AF7VP1H6 (0615); WHILE DRIVING MY DAUGHTER AND GRANDCHILD TO THE AIRPORT ON THE FLORIDA TURNPIKE THE STEERING WHEEL BEGAN TO VIBRATE. UPON RETURNING HOME, CALLED CAR DEALER AND SCHEDULED A SERVICE APPOINTMENT THE NEXT DAY. WE BOTH THOUGHT A FRONT TIRE HAD POSSIBLY THROWN A WHEEL BALANCING WEIGHT. DEALER FOUND BO
... TH FRONT TIRES HAD BELT SEPARATION CAUSING STEERING WHEEL TO VIBRATE. THE CAR AND TIRES WERE PURCHASED NEW AT THE DEALER AT THE END OF 2016, ARE ONLY 22 MONTHS OLD AND HAVE ONLY 19,700 MILES. WE HAVE NOT HIT ANY CURBS, ROUGH RAILROAD TRACKS OR LARGE POT-HOLES AND IT IS SUSPICIOUS THAT IT WAS BOTH FRONT TIRES. THE TIRE MANUFACTURER WAS CONTACTED BY THE DEALER, REFUSED TO ACKNOWLEDGE A LIKELY MANUFACTURING DEFECT AND OFFERED ONLY 50% OF THE TIRE REPLACEMENT COSTS AND THEY WANTED THE DEFECTIVE TIRES. I WAS ABLE TO PURCHASE OTHER NEW TIRES FOR LESS COST THAN WHAT THE MANUFACTURER OFFERED. I HAVE THE DEFECTIVE TIRES IN MY POSSESSION AND PLAN TO RUN ROOT-CAUSE FAILURE ANALYSIS ON THE TIRES SUSPECTING THAT IT IS A MANUFACTURING DEFECT WITH THE RUBBER USED CAUSING THE BELTS TO PREMATURELY SEPARATE FROM THE TIRE COMPOUND. I NOTED OTHER SIMILAR BELT SEPARATION FAILURES ON THE NHTSA WEBSITE LISTED UNDER THE TIRE MANUFACTURER, BRAND AND EVEN CAR BRAND. WILL ALSO BE CONTACTING THE CAR MAKER AND TIRE MANUFACTURER TO REGISTER A COMPLAINT OF A DEFECTIVE PRODUCT.Read more
Incident date: May 1, 2018
PURCHASED NEW ATLAS TIRE FROM AN AUTHORIZED ATLAS TIRE DEALER. ONCE TIRES WERE MOUNTED AND BALANCED, THERE WAS A SLIGHT VIBRATION AROUND 70 MPH. THE TIRE WAS THEN RE-BALANCED AND HAD PRESSURE APPLIED. IT WAS FOUND THE TIRE TO HAVE A THIN SIDE WALL CAUSING THE TIRE NOT TO BALANCE AND PUTTING THE DRIVER AT RISK WITH A PREMATURE FAILURE. THE COMPANY AS NOT FOLLOWED THERE WARRANTY AND WILL NOT RESPON
... D TO AN ON-GOING EMAIL WITH THEIR REPRESENTATIVES.Read more
Incident date: May 1, 2018
PURCHASED NEW ATLAS TIRE FROM AN AUTHORIZED ATLAS TIRE DEALER. ONCE TIRES WERE MOUNTED AND BALANCED, THERE WAS A SLIGHT VIBRATION AROUND 70 MPH. THE TIRE WAS THEN RE-BALANCED AND HAD PRESSURE APPLIED. IT WAS FOUND THE TIRE TO HAVE A THIN SIDE WALL CAUSING THE TIRE NOT TO BALANCE AND PUTTING THE DRIVER AT RISK WITH A PREMATURE FAILURE. THE COMPANY AS NOT FOLLOWED THERE WARRANTY AND WILL NOT RESPON
... D TO AN ON-GOING EMAIL WITH THEIR REPRESENTATIVES.Read more
Incident date: Jul 13, 2018
SHINKO 777. 90/90-21 MOTORCYCLE TIRES MADE IN KOREA. THIS TIRES ARE SO POORLY BUILT, IT STARTED DISINTEGRATING ON MY FIST RIDE AFTER INSTALLATION. CHUNKS OF TIRE ON THE RIGHT SIDE STARTED COMING OFF FROM MY FRONT TIRE. NO DAMAGE FROM MOTORCYCLE FENDER OCCURRED. THIS TIRES ARE SAFETY HAZARD AND NEED TO BE REMOVED FROM AMERICAN MARKETS.
Incident date: Jul 13, 2018
SHINKO 777. 90/90-21 MOTORCYCLE TIRES MADE IN KOREA. THIS TIRES ARE SO POORLY BUILT, IT STARTED DISINTEGRATING ON MY FIST RIDE AFTER INSTALLATION. CHUNKS OF TIRE ON THE RIGHT SIDE STARTED COMING OFF FROM MY FRONT TIRE. NO DAMAGE FROM MOTORCYCLE FENDER OCCURRED. THIS TIRES ARE SAFETY HAZARD AND NEED TO BE REMOVED FROM AMERICAN MARKETS.
Incident date: Jul 13, 2018
2017 HONDA ACCORD. CONSUMER WRITES IN REGARDS TO HITTING A POTHOLE AS A RESULT 2 TIRES WERE RIPPED. CONSUMER IS SEEKING REIMBURSEMENT FOR REPAIRS. *LD *JS
Incident date: Jul 2, 2018
THIS INVOLVES NEW CHINESE JUNK TIRES BEING PUT ON TOY HAULERS. KEYSTONE ONE OF THE LARGEST MANUFACTURER OF RV'S PUTS THE CHEAPEST TIRES ON EVEN AFTER BEING TOLD BY MANY OWNERS THAT TIRES ARE EXPLODING GOING DOWN THE HIGHWAY. NOT JUST RUNLETS WHERE IT FALLS APART BUT FULLY INFLATED WHERE IT GOES OFF LIKE A BOMB MY NEW UNIT HAS ST235 80 16 12PLY TRAILER KING TIRES. THESE ARE THE PRIMARY OFFENDERS I
... HAVE LESS THAT 500 MILES SINCE DELIVERY AND AT LEAST 1 TIRE IS SHOWING SIGNS OF A SIDE WALL FAILURE I TALKED TO MY DEALER THEY FILED A CLAIM WITH KEYSTONE AND KEY STONE DENIED THE CLAIM SAYING THAT I HAVE TO CONTACT THE DISTRIBUTOR TIERCE WHICH IS I BELIEVE THE SAME COMPANY FROM A FEW YEARS AGO THAT HAD THE SAME PROBLEM WITH CHEAP CHINESE TIRES THAT CAUSED DEATHS. THIS NEED TO BE LOOKED INTO.MY INFORMATION COMES FROM ONE OF MANY RV WEB SITES WHERE ALMOST DAILY PEOPLE TALK ABOUT THEIR CHEAP TIRES EXPLODING CAUSING THOUSANDS OF DOLLARS IN DAMAGE. THE TIRE COMPANY COMES UP WITH THE SAME EXCUSE YOU RAN IT FLAT. THERE IS A BIG DIFFERENCE WHEN A RUN FLAT COMES APART AND TEARS OFF A FENDER FLARE AND A TIRE THE EXPLODES AT FULL PRESSURE AND BLOWS THE ENTIRE SKIRTING OFF THE TRAILER. IM SURE I DON'T HAVE TO TELL YOU GUYS HOW TO IDENTIFY ONE FROM THE OTHER. PLEASE HELP. ## VIN PASSED ## 2018 KEYSTONE CARBON 387 ##Read more
Incident date: Jul 2, 2018
THIS INVOLVES NEW CHINESE JUNK TIRES BEING PUT ON TOY HAULERS. KEYSTONE ONE OF THE LARGEST MANUFACTURER OF RV'S PUTS THE CHEAPEST TIRES ON EVEN AFTER BEING TOLD BY MANY OWNERS THAT TIRES ARE EXPLODING GOING DOWN THE HIGHWAY. NOT JUST RUNLETS WHERE IT FALLS APART BUT FULLY INFLATED WHERE IT GOES OFF LIKE A BOMB MY NEW UNIT HAS ST235 80 16 12PLY TRAILER KING TIRES. THESE ARE THE PRIMARY OFFENDERS I
... HAVE LESS THAT 500 MILES SINCE DELIVERY AND AT LEAST 1 TIRE IS SHOWING SIGNS OF A SIDE WALL FAILURE I TALKED TO MY DEALER THEY FILED A CLAIM WITH KEYSTONE AND KEY STONE DENIED THE CLAIM SAYING THAT I HAVE TO CONTACT THE DISTRIBUTOR TIERCE WHICH IS I BELIEVE THE SAME COMPANY FROM A FEW YEARS AGO THAT HAD THE SAME PROBLEM WITH CHEAP CHINESE TIRES THAT CAUSED DEATHS. THIS NEED TO BE LOOKED INTO.MY INFORMATION COMES FROM ONE OF MANY RV WEB SITES WHERE ALMOST DAILY PEOPLE TALK ABOUT THEIR CHEAP TIRES EXPLODING CAUSING THOUSANDS OF DOLLARS IN DAMAGE. THE TIRE COMPANY COMES UP WITH THE SAME EXCUSE YOU RAN IT FLAT. THERE IS A BIG DIFFERENCE WHEN A RUN FLAT COMES APART AND TEARS OFF A FENDER FLARE AND A TIRE THE EXPLODES AT FULL PRESSURE AND BLOWS THE ENTIRE SKIRTING OFF THE TRAILER. IM SURE I DON'T HAVE TO TELL YOU GUYS HOW TO IDENTIFY ONE FROM THE OTHER. PLEASE HELP. ## VIN PASSED ## 2018 KEYSTONE CARBON 387 ##Read more
Incident date: Jul 10, 2018
HANKOOK ROADHANDLER H/T TIRES ON AN SUV -SEVERE TIRE DEFECT THIS TIRE WAS NOT LISTED IN CHOICES SO I CHOOSE ROADHANDLER SPORT -MY TIRES ARE ROADHANDLER H/T , THEY ARE SUV TIRES, UNSURE OF SIZE CAR WAS NOT HANDLING WELL AND FELT FUNNY AT TIMES WHEN DRIVING, I HAD SOME OTHER ISSUES WITH THE CAR SO BROUGHT IT TO GARAGE AND THEY NOTIFIED ME OF THE SEVERE TIRE DEFECT
Incident date: Jul 10, 2018
HANKOOK ROADHANDLER H/T TIRES ON AN SUV -SEVERE TIRE DEFECT THIS TIRE WAS NOT LISTED IN CHOICES SO I CHOOSE ROADHANDLER SPORT -MY TIRES ARE ROADHANDLER H/T , THEY ARE SUV TIRES, UNSURE OF SIZE CAR WAS NOT HANDLING WELL AND FELT FUNNY AT TIMES WHEN DRIVING, I HAD SOME OTHER ISSUES WITH THE CAR SO BROUGHT IT TO GARAGE AND THEY NOTIFIED ME OF THE SEVERE TIRE DEFECT
Incident date: Jun 28, 2018
TL* THE CONTACT OWNS A 2012 BMW X5 EQUIPPED WITH BRIDGESTONE DUELER TIRES, SIZE: 275/40/R20 (NA). WHILE REVERSING OUT OF A DRIVEWAY, A LOUD ABNORMAL NOISE WAS HEARD. THE CONTACT NOTICED THAT THE FRONT PASSENGER TIRE BLEW OUT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT TIRE REPAIR SERVICE WHERE THE FAILURE WAS DIAGNOSED AS NORMAL WEAR AND TEAR. THE TIRE WAS REPLACED. THE MANUFACTURER WAS NOTIFIED OF T
... HE FAILURE AND CONFIRMED THAT THE FAILURE WAS DUE TO NORMAL WEAR AND TIRE. THE APPROXIMATE VEHICLE FAILURE MILEAGE WAS 147,056. THE TIRE FAILURE MILEAGE WAS UNKNOWN. *TT *TRRead more
Incident date: Jun 28, 2018
TL* THE CONTACT OWNS A 2012 BMW X5 EQUIPPED WITH BRIDGESTONE DUELER TIRES, SIZE: 275/40/R20 (NA). WHILE REVERSING OUT OF A DRIVEWAY, A LOUD ABNORMAL NOISE WAS HEARD. THE CONTACT NOTICED THAT THE FRONT PASSENGER TIRE BLEW OUT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT TIRE REPAIR SERVICE WHERE THE FAILURE WAS DIAGNOSED AS NORMAL WEAR AND TEAR. THE TIRE WAS REPLACED. THE MANUFACTURER WAS NOTIFIED OF T
... HE FAILURE AND CONFIRMED THAT THE FAILURE WAS DUE TO NORMAL WEAR AND TIRE. THE APPROXIMATE VEHICLE FAILURE MILEAGE WAS 147,056. THE TIRE FAILURE MILEAGE WAS UNKNOWN. *TT *TRRead more
Incident date: May 9, 2018
TL* THE CONTACT OWNS A 1999 FORD F-350 EQUIPPED WITH HANKOOK DYNAPRO AS TIRES, SIZE: 235/85R16. WHILE DRIVING ABOVE 45 MPH, THE VEHICLE WOULD SWERVE UNCONTROLLABLY. THE CONTACT ALSO NOTICED THAT THE FRONT TIRES WERE WEARING DOWN QUICKLY AND UNEVENLY, BUT THE REAR TIRES SHOWED NO FAILURES. THE LOCAL TIRE STORE WAS CONTACTED AND STATED THAT THEY NO LONGER SERVICED OR SOLD HANKOOK TIRES. THE CONTACT
... CALLED THE MANUFACTURER AND LEFT A VOICE MESSAGE. THE VEHICLE FAILURE MILEAGE WAS 370,000. THE TIRE FAILURE MILEAGE WAS UNKNOWN.Read more
Incident date: May 9, 2018
TL* THE CONTACT OWNS A 1999 FORD F-350 EQUIPPED WITH HANKOOK DYNAPRO AS TIRES, SIZE: 235/85R16. WHILE DRIVING ABOVE 45 MPH, THE VEHICLE WOULD SWERVE UNCONTROLLABLY. THE CONTACT ALSO NOTICED THAT THE FRONT TIRES WERE WEARING DOWN QUICKLY AND UNEVENLY, BUT THE REAR TIRES SHOWED NO FAILURES. THE LOCAL TIRE STORE WAS CONTACTED AND STATED THAT THEY NO LONGER SERVICED OR SOLD HANKOOK TIRES. THE CONTACT
... CALLED THE MANUFACTURER AND LEFT A VOICE MESSAGE. THE VEHICLE FAILURE MILEAGE WAS 370,000. THE TIRE FAILURE MILEAGE WAS UNKNOWN.Read more
Incident date: Jun 23, 2018
I, AS MANY OTHERS WHO BUY RECREATIONAL VEHICLES, HAVE BEEN HAVING SOME ISSUES WITH THESE TIRES BLOWING OUT. WE PURCHASED OUR VEHICLE, BRAND NEW IN FEBRUARY 2018. LESS THAN 500 MILES ON TIRES. THE TIRE PRESSURE WAS CORRECT AND WE HAD A VERY LIGHT LOAD, LESS THAN THEY TIRES ARE SUPPOSED TO BE ABLE TO HANDLE. WE JUST RECENTLY HAD ONE WHICH THANKFULLY NO HARM TO ANYONE BUT OUR CAMPER. AFTER THIS
... WE REPLACED ALL THE TIRES.Read more
Incident date: Jun 23, 2018
I, AS MANY OTHERS WHO BUY RECREATIONAL VEHICLES, HAVE BEEN HAVING SOME ISSUES WITH THESE TIRES BLOWING OUT. WE PURCHASED OUR VEHICLE, BRAND NEW IN FEBRUARY 2018. LESS THAN 500 MILES ON TIRES. THE TIRE PRESSURE WAS CORRECT AND WE HAD A VERY LIGHT LOAD, LESS THAN THEY TIRES ARE SUPPOSED TO BE ABLE TO HANDLE. WE JUST RECENTLY HAD ONE WHICH THANKFULLY NO HARM TO ANYONE BUT OUR CAMPER. AFTER THIS
... WE REPLACED ALL THE TIRES.Read more
Incident date: Jun 8, 2018
THE EVENTS LEADING UP TO THE FAILURE, WHEN BACKING OUT OF GARAGE THE FRONT RIGHT TIRE BLOW UP FOR NO APPARENT REASON, AIR ESCAPE FROM A HOLE IN SIDE WALL FROM THE RIM. _________________________ THE FAILURE, HOW OFTEN IT OCCURS, ITS CONSEQUENCES; AND, TIRE HAVE HOLE IN THE SIDEWALL, AIR ESCAPE, NO DRIVING ON THIS TIRE. PULL BACK IN TO GARAGE, REMOVE THE RIGHT FRONT WHELL FROM THE CAR AN
... D TAKE TO A TIRE DEALER FOR EVALUATION. ___________________ WHAT WAS DONE TO CORRECT THE FAILURE -- I.E, PARTS REPAIRED OR REPLACED (AND IF OLD PART IS AVAILABLE) NEED TO PURCHASE BOOTH NEW FRONT TIRES SINCE THAT WAS A 4 WHEEL DRIVE VEHICLE.Read more
Incident date: Jun 8, 2018
THE EVENTS LEADING UP TO THE FAILURE, WHEN BACKING OUT OF GARAGE THE FRONT RIGHT TIRE BLOW UP FOR NO APPARENT REASON, AIR ESCAPE FROM A HOLE IN SIDE WALL FROM THE RIM. _________________________ THE FAILURE, HOW OFTEN IT OCCURS, ITS CONSEQUENCES; AND, TIRE HAVE HOLE IN THE SIDEWALL, AIR ESCAPE, NO DRIVING ON THIS TIRE. PULL BACK IN TO GARAGE, REMOVE THE RIGHT FRONT WHELL FROM THE CAR AN
... D TAKE TO A TIRE DEALER FOR EVALUATION. ___________________ WHAT WAS DONE TO CORRECT THE FAILURE -- I.E, PARTS REPAIRED OR REPLACED (AND IF OLD PART IS AVAILABLE) NEED TO PURCHASE BOOTH NEW FRONT TIRES SINCE THAT WAS A 4 WHEEL DRIVE VEHICLE.Read more
Incident date: Jul 4, 2018
TL* THE CONTACT OWNS A 2014 FORD F-250 HAULING A 2016 KEYSTONE MONTANA. THE TRAILER WAS EQUIPPED WITH TRAILER KING ST RADIAL TIRES, SIZE: 235/80/R16. WHILE THE TRAILER WAS PARKED, A POPPING NOISE WAS HEARD. UPON INSPECTION, THE CONTACT NOTICED THAT THE REAR DRIVER SIDE TIRE HAD EXPLODED. THE TIRE WAS NOT REPLACED. THE DEALER AND TIRE MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE TIRE FAILUR
... E MILEAGE WAS APPROXIMATELY 5,013. THE DOT NUMBER WAS NOT AVAILABLE. *TTRead more
Incident date: Jul 4, 2018
TL* THE CONTACT OWNS A 2014 FORD F-250 HAULING A 2016 KEYSTONE MONTANA. THE TRAILER WAS EQUIPPED WITH TRAILER KING ST RADIAL TIRES, SIZE: 235/80/R16. WHILE THE TRAILER WAS PARKED, A POPPING NOISE WAS HEARD. UPON INSPECTION, THE CONTACT NOTICED THAT THE REAR DRIVER SIDE TIRE HAD EXPLODED. THE TIRE WAS NOT REPLACED. THE DEALER AND TIRE MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE TIRE FAILUR
... E MILEAGE WAS APPROXIMATELY 5,013. THE DOT NUMBER WAS NOT AVAILABLE. *TTRead more
Incident date: Jun 30, 2018
TL* THE CONTACT OWNS A 2017 CHEVROLET TRAVERSE EQUIPPED WITH GOODYEAR FORTERA HL TIRES, SIZE: P255/65R18. WHILE THE VEHICLE WAS PARKED, THE CONTACT WAS ALERTED THAT THE REAR PASSENGER SIDE TIRE APPEARED DRY ROTTED. UPON FURTHER INSPECTION, THE CONTACT NOTICED CRACKS AND BLISTERS ON THE INTERIOR OF THE TIRE. THE CONTACT MENTIONED THAT THE TIRES WERE PURCHASED AS CERTIFIED USED TIRES. THE TIRE WAS N
... OT REPLACED AND WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED. THE TIRE AND VEHICLE FAILURE MILEAGE WAS 27,000.Read more
Incident date: Jun 30, 2018
TL* THE CONTACT OWNS A 2017 CHEVROLET TRAVERSE EQUIPPED WITH GOODYEAR FORTERA HL TIRES, SIZE: P255/65R18. WHILE THE VEHICLE WAS PARKED, THE CONTACT WAS ALERTED THAT THE REAR PASSENGER SIDE TIRE APPEARED DRY ROTTED. UPON FURTHER INSPECTION, THE CONTACT NOTICED CRACKS AND BLISTERS ON THE INTERIOR OF THE TIRE. THE CONTACT MENTIONED THAT THE TIRES WERE PURCHASED AS CERTIFIED USED TIRES. THE TIRE WAS N
... OT REPLACED AND WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED. THE TIRE AND VEHICLE FAILURE MILEAGE WAS 27,000.Read more
Incident date: Jun 30, 2018
FAILURE OF METZELER MOTORCYCLE TIRE SIZE 160 80-16B 75H TREAD CAME APART ON TIRE WHILE DRIVING MOUNTAIN ROADS. DOT XE 44 E2234113
Incident date: Jun 30, 2018
FAILURE OF METZELER MOTORCYCLE TIRE SIZE 160 80-16B 75H TREAD CAME APART ON TIRE WHILE DRIVING MOUNTAIN ROADS. DOT XE 44 E2234113
Incident date: Jul 2, 2018
2017 INFINITI Q60. CONSUMER WRITES IN REGARDS TO UNSAFE AND UNUSABLE TIRES ON VEHICLE. *LD THE CONSUMER STATED 5 TIRES WERE REPLACED IN 2 MONTHS. THE MANUFACTURER WAS NOTIFIED, BUT DID NOT OFFER A SOLUTION. *JS
Incident date: Jun 14, 2018
DRIVING ALONG INTERSTATE 10 OUR MOTOR HOME BEGAN TO SHAKE LIKE TIRES BEING OUT OF BALANCE. I STOPPED AT EXPRESS TIRE IN FREDERICKSBURG, TX. THEY FOUND THAT THE TREAD WAS SEPARATING ON THREE OF THE SIX TIRES. BECAUSE WE WERE TRAVELING I ONLY REPLACED THE THREE PROBLEM TIRES. CONTINUING OUR TRIP WE TRAVELED ANOTHER 1,000 MILES AND A FOURTH TIRE SEPARATED. AT THAT TIME I WAS ONLY 200 MILES FROM R
... ETURNING HOME SO HAD THE SPARE PUT ON AND CONTINUED HOME WITH NO FURTHER PROBLEMS. I DO INTEND ON PURCHASING FOUR MORE NEW TIRES BEFORE OUR NEXT TRIP.Read more
Incident date: Jun 14, 2018
DRIVING ALONG INTERSTATE 10 OUR MOTOR HOME BEGAN TO SHAKE LIKE TIRES BEING OUT OF BALANCE. I STOPPED AT EXPRESS TIRE IN FREDERICKSBURG, TX. THEY FOUND THAT THE TREAD WAS SEPARATING ON THREE OF THE SIX TIRES. BECAUSE WE WERE TRAVELING I ONLY REPLACED THE THREE PROBLEM TIRES. CONTINUING OUR TRIP WE TRAVELED ANOTHER 1,000 MILES AND A FOURTH TIRE SEPARATED. AT THAT TIME I WAS ONLY 200 MILES FROM R
... ETURNING HOME SO HAD THE SPARE PUT ON AND CONTINUED HOME WITH NO FURTHER PROBLEMS. I DO INTEND ON PURCHASING FOUR MORE NEW TIRES BEFORE OUR NEXT TRIP.Read more
Incident date: Jul 1, 2018
* TIRES, SEVERE CRACKING (SEE PICTURES) * BRAND: PRIMEWELLPZ900 (SOLD BY FIRESTONE, MADE IN INDONESIA) * DOT# 9UH76AA5211 * INSTALLED 2012-05-26
Incident date: Jul 1, 2018
* TIRES, SEVERE CRACKING (SEE PICTURES) * BRAND: PRIMEWELLPZ900 (SOLD BY FIRESTONE, MADE IN INDONESIA) * DOT# 9UH76AA5211 * INSTALLED 2012-05-26
Incident date: Jun 21, 2017
VEHICLE DRIVEN APPROXIMATELY 500 FT, COOL EVENING APPROX 70F, LESS THAN 25 MPH AS PULLING OUT FROM STOP SIGN FROM HOME. TIRE TREAD SEPARATION. FIRESTONE FR440 P195/75R14 DOT VDKA 4FA 503 POSSIBLE SN (?) 03626 OR 23065 UR BM02826-1 MIN TREAD WEAR/USAGE GARAGE KEPT. OTHER 3 TIRES SAME VENDOR AND TYPE DAMAGE TO VEHICLE.
Incident date: Jun 21, 2017
VEHICLE DRIVEN APPROXIMATELY 500 FT, COOL EVENING APPROX 70F, LESS THAN 25 MPH AS PULLING OUT FROM STOP SIGN FROM HOME. TIRE TREAD SEPARATION. FIRESTONE FR440 P195/75R14 DOT VDKA 4FA 503 POSSIBLE SN (?) 03626 OR 23065 UR BM02826-1 MIN TREAD WEAR/USAGE GARAGE KEPT. OTHER 3 TIRES SAME VENDOR AND TYPE DAMAGE TO VEHICLE.
Incident date: May 11, 2018
TL* THE CONTACT OWNS A 2014 BMW Z4 EQUIPPED WITH UNIROYAL SENTRY TIRES, SIZE: 225/45R17 (NA). WHILE PULLING OUT OF THE DRIVEWAY, THE CONTACT'S SPOUSE NOTICED A NAIL LODGED IN THE REAR PASSENGER TIRE. THE TIRE WAS TAKEN TO A LOCAL MECHANIC WHO STATED THAT THE TIRE WAS TORN FROM THE INSIDE AND THE NAIL LODGED IN THE TIRE WAS KEEPING THE TIRE TOGETHER. THE MECHANIC STATED THAT THE FAILURE WAS DUE TO
... A MANUFACTURER DEFECT. THE MANUFACTURER WAS NOT NOTIFIED. THE TIRE WAS REPLACED. THE DOT NUMBER, VEHICLE MILEAGE, AND TIRE MILEAGE WERE NOT AVAILABLE.Read more
Incident date: May 11, 2018
TL* THE CONTACT OWNS A 2014 BMW Z4 EQUIPPED WITH UNIROYAL SENTRY TIRES, SIZE: 225/45R17 (NA). WHILE PULLING OUT OF THE DRIVEWAY, THE CONTACT'S SPOUSE NOTICED A NAIL LODGED IN THE REAR PASSENGER TIRE. THE TIRE WAS TAKEN TO A LOCAL MECHANIC WHO STATED THAT THE TIRE WAS TORN FROM THE INSIDE AND THE NAIL LODGED IN THE TIRE WAS KEEPING THE TIRE TOGETHER. THE MECHANIC STATED THAT THE FAILURE WAS DUE TO
... A MANUFACTURER DEFECT. THE MANUFACTURER WAS NOT NOTIFIED. THE TIRE WAS REPLACED. THE DOT NUMBER, VEHICLE MILEAGE, AND TIRE MILEAGE WERE NOT AVAILABLE.Read more
Incident date: May 8, 2018
TL* THE CONTACT OWNS A 2015 DODGE DART EQUIPPED WITH DEXTERO TOURING DTR1 TIRES, SIZE: 225/45R17 91H (NA). WHILE DRIVING APPROXIMATELY 55 MPH, THE REAR PASSENGER SIDE TIRE BLEW OUT AND SHREDDED INTO PIECES. ALSO, THE FRONT DRIVER'S SIDE TIRE LOST AIR PRESSURE. THE VEHICLE CRASHED INTO A GUARD RAIL. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT STATED THAT THE PASSENGER SUSTAINED INJURI
... ES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE DEALER WAS NOT CALLED. THE VEHICLE MANUFACTURER WAS NOT CONTACTED. THE TIRE MANUFACTURER WAS MADE AWARE OF THE TIRE FAILURES AND STATED THAT SOMEONE WOULD CALL THE CONTACT BACK. THE CONTACT WAS NOT CALLED BACK. THE FAILED TIRES WERE NOT THE ORIGINAL TIRES. THE FAILURE MILEAGE OF THE VEHICLE WAS 41,803 AND THE FAILURE MILEAGE OF THE TIRES WAS APPROXIMATELY 1,000.Read more
Crash
1 injured
Incident date: May 8, 2018
TL* THE CONTACT OWNS A 2015 DODGE DART EQUIPPED WITH DEXTERO TOURING DTR1 TIRES, SIZE: 225/45R17 91H (NA). WHILE DRIVING APPROXIMATELY 55 MPH, THE REAR PASSENGER SIDE TIRE BLEW OUT AND SHREDDED INTO PIECES. ALSO, THE FRONT DRIVER'S SIDE TIRE LOST AIR PRESSURE. THE VEHICLE CRASHED INTO A GUARD RAIL. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT STATED THAT THE PASSENGER SUSTAINED INJURI
... ES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE DEALER WAS NOT CALLED. THE VEHICLE MANUFACTURER WAS NOT CONTACTED. THE TIRE MANUFACTURER WAS MADE AWARE OF THE TIRE FAILURES AND STATED THAT SOMEONE WOULD CALL THE CONTACT BACK. THE CONTACT WAS NOT CALLED BACK. THE FAILED TIRES WERE NOT THE ORIGINAL TIRES. THE FAILURE MILEAGE OF THE VEHICLE WAS 41,803 AND THE FAILURE MILEAGE OF THE TIRES WAS APPROXIMATELY 1,000.Read more
Crash
1 injured
Incident date: Jun 20, 2018
I PURCHASED 4 NEW TIRES FROM LES SCHWAB ON 11-29-17 (102T ROAD CONTROL NW3 ALL SEASONS BW TIRES). SEVEN MONTHS LATER, ON 6-20-18, ONE OF THE TIRES BLEW OUT. I HAD DRIVEN FOR 1-1/2 HOURS IN 80 DEGREE WEATHER, AND WAS IDLING AT A TRAFFIC LIGHT WHEN THE TIRE BLEW (LOUD EXPLOSION). I DIDN'T HAVE ANY WARNING. THE TIRE WAS SPLIT OR SEPARATED NEAR THE RIM. THE TIRE HAD BEEN INFLATED CORRECTLY AND WA
... S OTHERWISE IN GOOD CONDITION. THERE HADN'T BEEN ANY CASES OF IMPACT TO THE TIRE OR AN OVERLOADED CAR. I DIDN'T SUFFER ANY DAMAGE, BECAUSE I WAS VERY LUCKY TO NOT BE ON THE FREEWAY. LES SCHWAB REPLACED THE TIRE FOR FREE, AS IT WAS STILL UNDER WARRANTY. I ASKED WHAT THEY THINK HAPPENED TO THE TIRE, BECAUSE I'M CONCERNED ABOUT WHETHER OR NOT I MIGHT HAVE THE SAME PROBLEM WITH THE REMAINING 3 TIRES, AND THEY DIDN'T RESPOND.Read more
Incident date: Jun 20, 2018
I PURCHASED 4 NEW TIRES FROM LES SCHWAB ON 11-29-17 (102T ROAD CONTROL NW3 ALL SEASONS BW TIRES). SEVEN MONTHS LATER, ON 6-20-18, ONE OF THE TIRES BLEW OUT. I HAD DRIVEN FOR 1-1/2 HOURS IN 80 DEGREE WEATHER, AND WAS IDLING AT A TRAFFIC LIGHT WHEN THE TIRE BLEW (LOUD EXPLOSION). I DIDN'T HAVE ANY WARNING. THE TIRE WAS SPLIT OR SEPARATED NEAR THE RIM. THE TIRE HAD BEEN INFLATED CORRECTLY AND WA
... S OTHERWISE IN GOOD CONDITION. THERE HADN'T BEEN ANY CASES OF IMPACT TO THE TIRE OR AN OVERLOADED CAR. I DIDN'T SUFFER ANY DAMAGE, BECAUSE I WAS VERY LUCKY TO NOT BE ON THE FREEWAY. LES SCHWAB REPLACED THE TIRE FOR FREE, AS IT WAS STILL UNDER WARRANTY. I ASKED WHAT THEY THINK HAPPENED TO THE TIRE, BECAUSE I'M CONCERNED ABOUT WHETHER OR NOT I MIGHT HAVE THE SAME PROBLEM WITH THE REMAINING 3 TIRES, AND THEY DIDN'T RESPOND.Read more
Incident date: Jun 18, 2018
GOODYEAR 245-45-19 2 TIRES TREAD SEPARATING. VERIFIED AT DISCOUNT TIRE NOT SAFE AT ANY SPEED.
Incident date: Jun 18, 2018
GOODYEAR 245-45-19 2 TIRES TREAD SEPARATING. VERIFIED AT DISCOUNT TIRE NOT SAFE AT ANY SPEED.
Incident date: Apr 15, 2018
TL* THE CONTACT OWNS A 2016 KEYSTONE MONTANA TRAILER EQUIPPED WITH TRAILER KING TIRES, TIRE LINE: UNKNOWN, TIRE SIZE: 235/80R16. WHILE DRIVING APPROXIMATELY 45 MPH, THE REAR DRIVER'S SIDE TIRE BLEW OUT. AAA WAS CONTACTED AND A TECHNICIAN REPLACED THE TIRE WITH A SPARE. WHILE ON THE WAY TO AN INDEPENDENT MECHANIC, THE FRONT PASSENGER SIDE TIRE BLEW OUT. AAA WAS CONTACTED AGAIN AND ANOTHER TECHNICIA
... N REPLACED THE TIRE WITH A SPARE. THE AAA TECHNICIAN STATED THAT THE TIRES WERE NOT THE CORRECT TIRES FOR THE TRAILER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND SENT A PRODUCT LIABILITY FORM TO BE COMPLETED BY THE CONTACT. THE COMPLETED FORM AND THE FAILED TIRES WERE RETURNED TO THE MANUFACTURER. THE MANUFACTURER RESPONDED THAT THE TIRES WERE OVERLOADED OR UNDER INFLATED. WHILE TRAVELING TO GET NEW TIRES, THE FRONT DRIVER'S SIDE TIRE ALSO BLEW OUT. THE MANUFACTURER OF THE TRAILER STATED THAT THE TIRES WERE NOT THE CORRECT TIRES FOR THE TRAILER. THE TIRES WERE NOT REPLACED. THE VEHICLE AND TIRE FAILURE MILEAGE WAS APPROXIMATELY 3,000.Read more
Incident date: Apr 15, 2018
TL* THE CONTACT OWNS A 2016 KEYSTONE MONTANA TRAILER EQUIPPED WITH TRAILER KING TIRES, TIRE LINE: UNKNOWN, TIRE SIZE: 235/80R16. WHILE DRIVING APPROXIMATELY 45 MPH, THE REAR DRIVER'S SIDE TIRE BLEW OUT. AAA WAS CONTACTED AND A TECHNICIAN REPLACED THE TIRE WITH A SPARE. WHILE ON THE WAY TO AN INDEPENDENT MECHANIC, THE FRONT PASSENGER SIDE TIRE BLEW OUT. AAA WAS CONTACTED AGAIN AND ANOTHER TECHNICIA
... N REPLACED THE TIRE WITH A SPARE. THE AAA TECHNICIAN STATED THAT THE TIRES WERE NOT THE CORRECT TIRES FOR THE TRAILER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND SENT A PRODUCT LIABILITY FORM TO BE COMPLETED BY THE CONTACT. THE COMPLETED FORM AND THE FAILED TIRES WERE RETURNED TO THE MANUFACTURER. THE MANUFACTURER RESPONDED THAT THE TIRES WERE OVERLOADED OR UNDER INFLATED. WHILE TRAVELING TO GET NEW TIRES, THE FRONT DRIVER'S SIDE TIRE ALSO BLEW OUT. THE MANUFACTURER OF THE TRAILER STATED THAT THE TIRES WERE NOT THE CORRECT TIRES FOR THE TRAILER. THE TIRES WERE NOT REPLACED. THE VEHICLE AND TIRE FAILURE MILEAGE WAS APPROXIMATELY 3,000.Read more
Incident date: May 23, 2018
I TOOK MY VEHICLE TO AMREICAN TIRE DEPOT ON 5/23/18. I HAD TWO FLAT TIRES AND A BENT RIM, I EXPLAINED WHAT I NEEDED AND THEY CONFIRMED. DANIEL WHO ASSISTED ME INFORMED ME HE HAD TO SELL ME FOUR TIMES BECAUSE MY TIRES WERE WORN. I SAID THAT WAS FINE ALTHOUGH MY TIRES WERE NOT THAT BAD. I WAS CHARGED $419.80 AND TOLD TO RETURN IN A FEW DAYS TO GET THE RIM AND FOURTH TIRE, MEAN WHILE THEY WOULD P
... UT THE SPARE ON SO I COULD DRIVE MY TRUCK. I AGREED APPROXIMATELY ONE WEEK LATER I CALLED AND SPOKE TO DANIEL, WHO STATED HE WOULD CALL ME BACK. I WAITED A FEW DAYS WITH NO CALL BACK. I AGAIN CALLED AND ASKED TO SPEAK TO DANIEL HOWEVER HE WAS NOT IN. I ASKED TO SPEAK TO THE MANAGER AND ERIC GOT ON THE PHONE AND STATED HE WAS THE STORE MANAGER. I EXPLAINED THE SITUATION, ERIC STATED HE WOULD HAVE DANIEL CALL ME BACK THE NEXT DAY. A FEW DAYS AFTER THAT CONVERSATION I CALLED BACK AND ASKED TO SPEAK WITH THE DISTRICT MANAGER, AGAIN I GOT ERIC ON THE PHONE WHO STATED THE DISTRICT MANAGER WAS ON VACATION AND HE WAS ACTING AS THE DISTRICT MANAGER IN HIS ABSENCE. I AGAIN ENDED MY CONVERSATION WITHOUT A RESOLUTION. I THEN CALLED AL MENDOZA WHO IS THE DISTRICT MANAGER. AL STATED HE WAS NOT ON VACATION AS ERIC STATED BUT DID TAKE "A FEW" DAYS OFF. I INFORMED HIM OF THE SITUATION AND HE STATED HIS EMPLOYEES DID NOTHING WRONG, HOWEVER HE WOULD LOOK INTO IT AND GET BACK TO ME. A FEW DAYS PASSED AND NOTHING. ON 6/20/18 O RECEIVED A CALL STATING MY TIRE AND RIM WERE READY TO BE PICKED UP. I WENT TO THE STORE AT APPROXIMATELY 5:53 TO GET MY TIRE PUT ON. I WAS CHARGED AN ADDITIONAL $96.53. WHEN MY TRUCK WAS READY I WAS CALLED OVER AND GIVEN THE KEYS. I LOOKED IN THE BED OF MY TRUCK AND NOTICED MY SPARE TIRE IN THE BED OF MY TRUCK. I ASKED THEM TO PLACE MY SPARE BACK UNDER THE BED IN ITS LOCATION SINCE THAT IS WHERE THEY GOT IT FROM. THE TIRE PERSON STATED HE DID NOT HAVE THE TOOLS TO PUT THE TIRE BACK WHERE IT BELONGED. I INFORMED HIM THEY PUT IT ON MY TRUCK. JOB NOT DONERead more
Incident date: May 23, 2018
I TOOK MY VEHICLE TO AMREICAN TIRE DEPOT ON 5/23/18. I HAD TWO FLAT TIRES AND A BENT RIM, I EXPLAINED WHAT I NEEDED AND THEY CONFIRMED. DANIEL WHO ASSISTED ME INFORMED ME HE HAD TO SELL ME FOUR TIMES BECAUSE MY TIRES WERE WORN. I SAID THAT WAS FINE ALTHOUGH MY TIRES WERE NOT THAT BAD. I WAS CHARGED $419.80 AND TOLD TO RETURN IN A FEW DAYS TO GET THE RIM AND FOURTH TIRE, MEAN WHILE THEY WOULD P
... UT THE SPARE ON SO I COULD DRIVE MY TRUCK. I AGREED APPROXIMATELY ONE WEEK LATER I CALLED AND SPOKE TO DANIEL, WHO STATED HE WOULD CALL ME BACK. I WAITED A FEW DAYS WITH NO CALL BACK. I AGAIN CALLED AND ASKED TO SPEAK TO DANIEL HOWEVER HE WAS NOT IN. I ASKED TO SPEAK TO THE MANAGER AND ERIC GOT ON THE PHONE AND STATED HE WAS THE STORE MANAGER. I EXPLAINED THE SITUATION, ERIC STATED HE WOULD HAVE DANIEL CALL ME BACK THE NEXT DAY. A FEW DAYS AFTER THAT CONVERSATION I CALLED BACK AND ASKED TO SPEAK WITH THE DISTRICT MANAGER, AGAIN I GOT ERIC ON THE PHONE WHO STATED THE DISTRICT MANAGER WAS ON VACATION AND HE WAS ACTING AS THE DISTRICT MANAGER IN HIS ABSENCE. I AGAIN ENDED MY CONVERSATION WITHOUT A RESOLUTION. I THEN CALLED AL MENDOZA WHO IS THE DISTRICT MANAGER. AL STATED HE WAS NOT ON VACATION AS ERIC STATED BUT DID TAKE "A FEW" DAYS OFF. I INFORMED HIM OF THE SITUATION AND HE STATED HIS EMPLOYEES DID NOTHING WRONG, HOWEVER HE WOULD LOOK INTO IT AND GET BACK TO ME. A FEW DAYS PASSED AND NOTHING. ON 6/20/18 O RECEIVED A CALL STATING MY TIRE AND RIM WERE READY TO BE PICKED UP. I WENT TO THE STORE AT APPROXIMATELY 5:53 TO GET MY TIRE PUT ON. I WAS CHARGED AN ADDITIONAL $96.53. WHEN MY TRUCK WAS READY I WAS CALLED OVER AND GIVEN THE KEYS. I LOOKED IN THE BED OF MY TRUCK AND NOTICED MY SPARE TIRE IN THE BED OF MY TRUCK. I ASKED THEM TO PLACE MY SPARE BACK UNDER THE BED IN ITS LOCATION SINCE THAT IS WHERE THEY GOT IT FROM. THE TIRE PERSON STATED HE DID NOT HAVE THE TOOLS TO PUT THE TIRE BACK WHERE IT BELONGED. I INFORMED HIM THEY PUT IT ON MY TRUCK. JOB NOT DONERead more
Incident date: Jun 16, 2018
TL* THE CONTACT OWNS A 2015 GMC ACADIA EQUIPPED WITH GOODYEAR FORTERA HL TIRES, SIZE: P255/65R18. THE CONTACT STATED THAT THE FRONT PASSENGER TIRE WAS LEAKING AIR. THE VEHICLE WAS TAKEN TO GOODYEAR AUTO SERVICE CENTER WHERE IT WAS DIAGNOSED THAT THE TIRES WERE DRY ROTTED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT
... THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15T002000 (TIRES); THEREFORE, THEY WOULD NOT BE REPAIRED FOR FREE. THE VEHICLE FAILURE MILEAGE WAS APPROXIMATELY 33,000. THE TIRE FAILURE MILEAGE AND VIN WERE NOT AVAILABLE.Read more
Incident date: Jun 16, 2018
TL* THE CONTACT OWNS A 2015 GMC ACADIA EQUIPPED WITH GOODYEAR FORTERA HL TIRES, SIZE: P255/65R18. THE CONTACT STATED THAT THE FRONT PASSENGER TIRE WAS LEAKING AIR. THE VEHICLE WAS TAKEN TO GOODYEAR AUTO SERVICE CENTER WHERE IT WAS DIAGNOSED THAT THE TIRES WERE DRY ROTTED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT
... THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15T002000 (TIRES); THEREFORE, THEY WOULD NOT BE REPAIRED FOR FREE. THE VEHICLE FAILURE MILEAGE WAS APPROXIMATELY 33,000. THE TIRE FAILURE MILEAGE AND VIN WERE NOT AVAILABLE.Read more