Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 49,170 complaints - component: SUSPENSION

Incident date: Jun 10, 2026

I bought a vehicle used and it malfunctions in six days. It is a safety hazard to me the driver and other drivers on the roads. The vehicle is weighing heavy on the passenger side the car is not parallel. Also the vehicle stalls while driving. The pedal stops giving power to the car. I attempted to fix the car and the problems still persist. The mechanics said the car need shocks, struts, and... Read more

Incident date: Jul 16, 2026

As I was backing out of the driveway I heard a strange noise and the steering started feeling crunchy. I parked the car and when I got out I saw a very large bolt on the ground that appears to have dropped out of the car. This seems to be the same issue as described in safety recall 23V-235. Tesla is saying my vin isn’t included and not covered despite the safety recall expiring including this ... Read more

Incident date: Nov 6, 2025

The rear suspension on the car has completely failed. The car is extremely bouncy and would be unsafe for young children and elderly people.

Incident date: Jul 15, 2026

PAWS system component failure causing the steering angle to misalign, throttle response to decrease, and drivability to decrease severely

Incident date: May 30, 2024

My 2007 Honda CR-V was repaired under NHTSA Recall 23V-228 for corrosion in the rear frame at the trailing arm mount, a condition Honda's own filing says can allow the trailing arm to detach while driving. My vehicle received the support-brace remedy rather than a full structural repair. Since that July 18, 2023 repair, the vehicle has developed Right Rear (RR) tracking instability, whooshing and ... Read more

Incident date: Jul 17, 2026

Hondal recall S/B 26-031 subframe This vehicle is 10 years old and was purchased / driven entirely in the northeast / NY - where the vehicle is most susceptible to underlying rust and corrosion issues and potential failure of suspension components. Vehicle was delivered to authorized Honda dealer / service center for scheduled inspection and required repairs on July 17. However, Honda service co... Read more

Incident date: Oct 13, 2025

The contact owns a 2025 Ford Bronco Sport. The contact received notification of NHTSA Campaign Number: 26V340000 (Suspension). The vehicle was taken to the dealer, and the vehicle failed the inspection. The contact was informed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately... Read more

Incident date: Jul 12, 2026

My truck transmission beed jerking off and on for over a year. One time it lose power when i was driving and could have caused an accident. I took it to the dealership and they said i new a new transmission for $12000. Something just doesn’t seem right about this! I brought a brand new truck thats unsafe and its no recall for my model but other models with the same issue had a recall. I would ju... Read more

Incident date: Jul 4, 2026

Rear cross member broke due to corrosion breaking off lateral arm from driver side of cross member, I may add the front crossmember was repaired due to recall for extreme corrosion not too long ago, as I research this problem I uncover many owners of this vehicle having the same issue in the northeast,even with much lower mileage.mazda should be held accountable.$3,926.62 for part alone on Mazda p... Read more

Incident date: Jun 12, 2026

The rear subframe is defective and subject to premature corrosion and failure of parts that connect to the rear suspension. Due to the fracturing of the joints connecting to the suspension, my car was at risk of going out of control when needing to brake at higher speeds. The way the suspension component broke also risked damage to the gas tank if the car was driven over a large bump or pot hol... Read more

Incident date: Jul 15, 2026

Both cv joints failed at less than 3,000 miles. They know about this but will no longer replace them as they know the new ones will fail immediately.

Incident date: Apr 17, 2026

My 2018 Chrysler Pacifica Hybrid has developed a progressively worsening creaking noise from the front left suspension. It began two years ago occurring only occasionally when accelerating from a full stop or exiting a driveway, and has since become constant under most normal driving conditions including acceleration, deceleration, and slow turns in either direction. The vehicle has approximately ... Read more

Incident date: May 31, 2026

Noise while driving and over bumps and steering

Incident date: Jun 17, 2026

Two simultaenous problems happened: 1) loud clunking/thudding during low-speed turn. 2) Clunking/knocking/rattling noise from suspensions when going through uneven grounds. This both things happened before 20,000 miles. Had AWD coupling and rear differential unit replaced under warranty regarding problem 1). Had rear shocks replaced under warranty regarding problem 2). Found there has bben TSB i... Read more

Incident date: Jul 13, 2026

1. I purchased a 2010 Ford Escape that had a preexisting rusted frame defect. That is shown by the Ford vehicle history report and related service documentation, which support that the problem existed before I took possession of the vehicle. The vehicle was determined as unsafe to drive and later broke down after the sale. Apple Ford Apple Valley documented that the vehicle was “not safe to driv... Read more

Incident date: Jul 15, 2026

The contact owns a 2023 Can-Am Ryker. The contact stated while driving at an undisclosed speed, the vehicle shuddered. No warning lights were illuminated. The vehicle was taken to a dealer to be diagnosed, and the contact was informed that the vehicle was performing normally. The vehicle was not repaired. The vehicle was taken to an independent mechanic where it was diagnosed and determined that t... Read more

Incident date: Jun 25, 2026

I purchased this vehicle July of this year and just drove it to find it pulled extremely to the right. I was told it was an alignment issue which they attempted to fix which seems successful in July coming off the offramp after first time on the highway and applying the brakes, the car shook side side, and then up and down. It felt like the car was coming apart. I again notified the dealer. I purc... Read more

Incident date: Jul 15, 2026

My 2017 Hyundai Santa Fe (VIN: [XXX]) was brought to Herb Chambers Hyundai of [XXX], in December 2023 to address the Underbody Corrosion Recall/Campaign (9A0). The dealer performed the preventative service. However, the remedy completely failed because the frame was already severely structurally compromised by rust. In early 2024, I relocated to [XXX] with the vehicle. Now 2026, The front subframe... Read more

Incident date: Jul 14, 2026

The contact owns a 1997 Toyota 4Runner. The contact received notification of NHTSA Campaign Number: 02V021000 (Suspension); however, when the vehicle was taken to a local dealer, the recall repairs were denied because an aftermarket suspension was previously installed. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall rep... Read more

Incident date: Jun 23, 2026

I took the car in to get new tires. Both rear coil springs are broke. The driver side is broke in 2 places.

Incident date: Jul 15, 2026

Rear passenger side toe link did fracture causing vehicle to spin out of control.

Incident date: May 11, 2026

3 days before the incident the check engine light came on but went off the next day. I was driving home from an overnight shift on Sunday, July 5th when I heard a loud boom the car instantly began to sound like something was dragging on the ground, the car was shifting right no matter which way I turned the steering wheel. I pulled over checked underneath the vehicle noticed this piece dragging I ... Read more

Incident date: Jul 14, 2026

I am reporting that the vehicle is having a constant knocking sound and weird rocking driving problem when in motion leading to pulling to one side and uneven balancing even with perfect alignment and no alignment issues. Vehicle has been serviced at the dealership without any remedy to the problem and was informed that other vehicles for the same model type Jeep 2021 Grand Cherokee L. Control Arm... Read more

Incident date: Jul 1, 2026

The transmission shifter cable failed. It completely stopped working so therefore i was unable to drive my vehicle any longer. I have been without a vehicle for five days now. My safety was put at risk because i could have been working in the field and the shifter completely stopped working on me as i was in traffic with vehicles behind me. The recall has been confirmed and the diagnostics report ... Read more

Incident date: Jul 14, 2026

Certified dealership service department omitted structural safety complaints from official service invoices, left vital diagnostic findings and performance metrics off paperwork tracking paths, cleared a compromised front suspension layout as safe, and actively instructed a vehicle operator to execute a driving pattern that induces sudden power loss on public roadway infrastructure. TIMELINE SUMM... Read more

Incident date: Jul 13, 2026

My vehicle was taken into Automaster Honda, the dealership where I purchased it, on June 11, 2026, for the yearly required VT safety inspection and other minor service. I was told that due to rust holes near the REAR TRAILING ARMS my vehicle would not pass a safety inspection. Publicly available information indicates that this condition can potentially cause a loss of control of the vehicle, and... Read more

Incident date: Jul 13, 2026

The contact owns a 2023 Acura MDX. The contact stated that while driving at various speeds over a bumpy road surface or a pothole, there was an abnormal metallic sound coming from underneath the passenger’s side of the vehicle. No warning light was illuminated. The vehicle was taken to the dealer, where a technician informed the contact that the sound was common after 50,000 miles. The contact w... Read more

Incident date: Jun 26, 2026

The contact owns a 2016 Ford F-250. The contact stated that while driving at 50 MPH, the vehicle went into the death wobble and started shaking violently. The contact pulled off the roadway and parked the vehicle. The failure was a recurring failure. The vehicle was taken to an independent mechanic to be repaired; however, the failure persisted. The dealer was not contacted. The manufacturer was ... Read more

Incident date: Jul 4, 2026

The contact owns a 2019 Ford Explorer. The contact stated that while driving 80 MPH, the steering wheel was abnormally loose, and the vehicle became uncontrollable. The contact stated that the brake pedal was depressed; however, the vehicle failed to stop as intended. The vehicle was driven to the shoulder of the road, and the brake pedal was depressed to the floorboard. The brake pedal was depres... Read more

Incident date: Jul 8, 2026

A federal safety recall was performed on the vehicle to install a rear subframe reinforcement kit. Before the recall repair, the vehicle operated normally and had no vibration at highway speeds. Immediately after the recall repair, a new vibration developed above approximately 60 mph. The vibration is felt primarily from the rear of the vehicle, occurs only while accelerating, becomes most notice... Read more

Incident date: Aug 30, 2025

The contact owns a 2021 Subaru Crosstrek. The contact stated that while driving at undisclosed speeds and turning to the right or the left, the steering wheel and the vehicle were shaking and vibrating abnormally. The vehicle was taken to the local mechanic to be diagnosed, and it was determined that the control arms and struts needed to be replaced. The vehicle was not yet repaired. The local dea... Read more

Incident date: Jul 1, 2026

2014 Nissan Parhfinder FWD Premium: this vehicles CVT joint failed that shirt the engine down to about 10 miles an hour immediately. Which caused me the driver to find a place to pull it off the road quickly. If a person or myself could not have a point to pull off the road or someone was behind then could have been rear ended the vehicle and major damage to the vehicle or person driving. Which t... Read more

Incident date: Jul 12, 2026

The rear passenger side suspension coil fell out of my car in my driveway at less then 2 mph. The spring and rubber piece holding the spring in both fell to the ground with no damage done. The vehicle was towed to a jeep dealership where they confirmed there was no damage to any part of the vehicle, and it just fell out with no explanation. The dealer insists that we cannot reinstall the same spin... Read more

Incident date: Jan 1, 2026

Suspension defects, control arm noise, vibration, .

Incident date: Jul 5, 2026

The contact owns a 2022 Tesla Model Y. The contact stated that while pulling in and out of a driveway, and while coming to a stop or driving from a stop, the vehicle made an abnormal sound that became louder over time. No warning lights illuminated. The vehicle was taken to the service center, where it was diagnosed and determined that the front driver’s and passenger’s side upper control arms... Read more

Incident date: Jul 12, 2026

While driving, the front lower suspension lateral link (fore link) completely detached and separated from the subframe. The aluminum arm dropped down, pulling entirely free from its mounting bushing and shredding the plastic underbody aero shield. The failure caused a sudden and immediate loss of wheel alignment and camber control, making the vehicle entirely unsafe to drive and requiring an emerg... Read more

Incident date: Jun 11, 2026

The dealership and Toyota Engagement Center refused to service the 2 recalls that was critical for the truck since October 2025. It was supposed to be including frame replacement and other parts but Toyota Engagement decided to active buy back option and took advantage of low offer to solve the matter which I don't accept.

Incident date: Jul 12, 2026

The auto leveling air suspension in my 2026 RAM 1500 does not operate as designed. The vehicle is designed to lower from normal ride height to aero ride height at speeds above 63mph. However, it is not supposed to raise or lower at any speed automatically with a trailer with an integrated trailer brake controller attached to it. In January 2026, I was merging onto the highway with my 7x16 enclosed... Read more

Incident date: Jul 7, 2026

Left rear trailing arm mount has rusted and trailing arm is not intact.

Incident date: Jul 7, 2026

I left work and my car pulled back I looked at my dash I just saw all the lights on indicators telling me I may stop or not I was so scared I live 45 mins from my job and this isn’t the first incident after the second day I bought this brand new car my low oil light came on and the dip stick was dry on a brand new car the following day and from that point on my car is like a magnet and pulls to ... Read more

Incident date: Jul 10, 2026

I am reporting a safety concern involving the rear shock absorbers on my 2019 Honda Odyssey Elite. At 60,852 miles, the rear shocks failed and caused a significant vehicle handling problem. While driving on the highway at speeds of 65–70 mph, the vehicle would experience sudden steering jerks when hitting bumps in the road. The steering wheel would twitch unexpectedly, and the vehicle would mom... Read more

Incident date: Jul 1, 2026

In the middle of driving, the coil spring on rear passenger side snapped. What happened to me today was exactly what the search result showed from the internet. And yet, when I put in my VIN # to your and BMW website, I got 0 recall for this VIN. Mine is 2015, what am I missing? Googel: Early BMW i3 models, particularly from the 2014-2016 production runs, have known issues with rear coil springs... Read more

Incident date: Jul 10, 2026

When I make a turn, I hear a clicking noise and also when I come to a complete stop, I can a sound that sounds like a grunting noise. I had new brakes, rotors and brand new tires put on in 2025. I think my ball joints and tie rod is defective. I have a triple AAA membership and I just renewed it in June and it said that my 2021 has two recalls. NHTSA # 23V628000 The back over prevention sensing sy... Read more

Incident date: Jun 1, 2026

Tension noise and creaking coming from suspensions. Special washers were needed in order to fill gaps in build tolerances.

Incident date: May 22, 2026

how this vehicle has not been recalled is hard to comprehend how can no one care about safety ? I purchased (8/24)this vehicle used from Carvana. Since then I have had issues first the jeep death wobble (google it we’ll know to keep general public and i am certain you) When the vehicle reaches speeds over 55mph it shakes uncontrollably feels like vehicle is going to fall into pieces on the road... Read more

Incident date: May 9, 2026

Faint popping and knocking sound coming from front suspension, LOUD clunk coming from rear suspension when going over bumps. Both seem to cause vehicle to be floaty while driving. Also headlights sometime flicker while driving with switch in auto position and sometimes will not shut off after exiting vehicle ( have to turn switch to off position and then back to auto to resolve ) Vehicle has a... Read more

Incident date: Jul 6, 2026

On May 13, 2026, while traveling at approximately 31 mph under normal driving conditions, a critical right-front suspension or steering component suddenly suffered a catastrophic structural failure on its own. This spontaneous mechanical failure caused the vehicle to immediately and violently veer to the right, rendering the steering ineffective and resulting in an unavoidable collision with two p... Read more

Crash 1 injured

Incident date: Feb 6, 2026

DIAGNOSTIC TROUBLE CODE 81-20 INTERNAL CIRCUIT FAILURE. CLEARED DTC. ROAD TEST VEHICLE, 81-20 DTC RETURN REPLACE VSA MODULATOR W/BRAKE FLUSH, STARTER MOTOR INTERMITTENTLY SEIZING UP, FRONT ENGINE MOUNT LEAKING, BOTH FRONT SWAY BAR END LINKS LEAKING GREASE, VALVE COVER GASKET LEAKING. HIGH MILEAGE AND NO HISTORY. RECOMMEND VALVE ADJUSTMENT, SPARKPLUGS AND VALVE COVER GASKET, RIGHT ENGINE MOUNT WOR... Read more

Incident date: Jun 19, 2026

Hello, my front differential recently failed on my BMW. based on some research, this appears to be a manufacturing defect that BMW isn't covering affecting many owners of this car.

Incident date: Jun 6, 2026

2012 Jeep Compass has excessive rust and corrosion from the frame to the chassis. Vehicle has 69,000 miles on it and after each snow storm undercarriage was washed. I was told this vehicle is now unsafe and I need to purchase a new car. I really do like my Jeep Compass, is there any remedy to this situation. I have the report in a email sent to me and can send the report to you if I have an em... Read more

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

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