Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 49,170 complaints - component: SUSPENSION
Incident date: Jan 14, 2025
I bought the Jeep 2000 24 June 5th from Auto Lenders and Fairless hills vehicle had 34,632 miles on it took it back June 18th for inspection and that there was noise coming from the front end when you went over speed bump metal climbing I told him they said they found nothing took it back again July 10th with the same issues and everything they found nothing the miles on the car on July 10th in wh... Read more
Crash
Incident date: Feb 18, 2025
4 issues: 1. The car pulls back under acceleration. 2. The seat moves back suddenly (seat belt issue). 3. When starting the car, The car drives instead of reversing. 4. There is a squeaky noise.
Incident date: Nov 10, 2024
Car stops and does not allow for proper function to perform of gas or brake. Car has to be turned off and restarted. This is a safety and security concern on all roads. Car has stopped in intersection and would not drive. Therefore turning car off and restarting in live movement on street. Electrical issues as it is a hybrid but does not charge. Car will perform the opposite of requested tasks bra... Read more
Incident date: Feb 17, 2025
The manufacturer is using the wrong material for the parts on my car. Currently, the right-side lower control bushing is bulging out because a steel bushing was used instead of the aluminum one specified on the website. This issue is causing my car to pull to the right, making steering difficult. I've also experienced the same problem on the left side in the past. I request a recall to fix this an... Read more
Incident date: Oct 28, 2024
Braking for no reason slam on the breaks so hard we all got so scare. Also the rear brakes engaging with no obstacles on the way.it felts like I hit something. took to the the dealer of purchase and very much make me field like I was insane. and what the technician did was turning off the automatic breaking system. that was the solution. now at when I turn right of left it makes a ticking noise on... Read more
Incident date: Feb 21, 2025
Unfortunately, the MEYLE control arms / wheel suspension detailed above do not meet the usual high standards of MEYLE. We are unable to rule out a manufacturing defect in these control arms, and these parts therefore require urgent removal/exchange. This applies to the MEYLE number detailed above with a delivery date from September 2024 ([XXX] from October 2024) and production date [XXX]. The pote... Read more
Incident date: Feb 17, 2025
Loud clicking when turning sharply left and right, believe it’s related to faulty axel or CV joints on vehicle. Only 1500 miles on odometer.
Incident date: Feb 18, 2025
2017 Audi Q7 Premium Plus. 85000 miles. The car runs normal and has no warning lights and has been regularly services at Audi dealership. 1. Rear driver side spring broken. This is stated as a common problem with this model as researched on Audi Forums. 2. Engine burning excessive oil. Have to add a quart every 500 miles. This is also stated as a common problem with this model as researched on A... Read more
Incident date: Nov 6, 2024
Right front upper control arm began making noise and was replaced under warranty at 42k miles in Sept 2019. Left front upper control arm failed around 50k miles and caused a wreck resulting in $8,365 in damages in April 2021. When fixing one side it is standard to replace the other and Tesla was negligent. Upon fixing the left side suspension at Blue Ash Auto Body in 2021, the brake caliper came ... Read more
Crash
Incident date: Feb 1, 2025
I replaced the battery in my C8 Corvette after three years of ownership. Upon removing the plastic cover from the frunk to access the battery, I discovered the two front strut mounts. To my dismay, I noticed excessive corrosion on both strut mounts, with the left side near an AC compressor line being considerably worse. I immediately took the car to the dealership, where they took pictures and ag... Read more
Incident date: Feb 4, 2025
Audi installed plastic covers over sections of the subframe on allroad, Q5 models, and other models. These covers held in water and salt causing severe rusting and corrosion of the rear subframe. Subframes of these models are seriously structurally compromised and also hidden from view due to these plastic covers. It’s seems Audi is repairing some under their 12 year rust/corrosion/penetrati... Read more
Incident date: Dec 8, 2024
The tire blow up on the freeway while driving with no impact, collision or any warning or any external factors, it’s very well documented all over the internet that Model X Tesla have serious Tire problems associated with faulty tire pressure system TPMS and in accurate tire reading as well with a car alignment that don’t compensate or adjust for the air suspension height changes that is avail... Read more
Incident date: Jun 20, 2023
High Voltage error in car and unable to charge at 3100 miles. Now without a car and dealership/Honda will not give courtesy car. The front suspension makes clicking noise in cold weather when turning.
JEEP
GRAND CHEROKEE
(2020) - SUSPENSION
Feb 20, 2025
Incident date: Feb 19, 2025
Loud audible drive shaft noise usually found on a turn or after hitting a pothole. Dealership has not been able to identify and remedy the problem after 2 attempts on 12-27-24 and 1-3-25. Researching into this matter, I found many others in the community with these same problems (Reddit, VW User group, Facebook VW ID4 user group). I typed into the Google AI for why this problem exists, and it cle... Read more
Incident date: Jan 19, 2024
The contact owns a 2021 Ford Bronco. The contact received notifications of NHTSA Campaign Numbers: 24V635000 (Engine and Engine Cooling) and 25V025000 (Suspension); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that there was hydraulic fluid leaking from the v... Read more
Incident date: Feb 6, 2025
The contact owns a 2021 Jeep Gladiator. The contact stated that on several occasions while driving approximately 45 MPH, the front end of the vehicle and the steering wheel began shaking violently. There was no warning light illuminated. The contact pulled over to the side of the road to stop the vehicle from shaking. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufac... Read more
Incident date: Nov 6, 2024
I bought Prologue ELITE AWD on January 31st 2025 and drove 1000 miles. The steering is very stiff and makes squeaking noise while parking and turning. This sound is audible while the car is going slow; however, when the car speed is above 20 mph we may not hear, but my guess is it still there. If this fails during sharp turns, there is chance of damaging my own car and even other cars putting othe... Read more
JAYCO FIFTH WHEEL
PINNACLE
(2020) - SUSPENSION
Feb 19, 2025
Incident date: Feb 7, 2025
The contact owns a 2021 Ford Bronco. The contact stated that while driving at an undisclosed speed, the vehicle was swerving all over the road. The vehicle was driven to the residence. The contact became aware that there was oil on the ground underneath the vehicle. The contact stated that the left rear shock absorber had no cushion or oil. The vehicle was taken to the dealer where it was diagnose... Read more
Incident date: Dec 18, 2024
The contact owns a 2024 Honda Prologue. The contact stated that while making left turns, there was a knocking sound coming from the front driver’s side wheel well. The cause of the failure was not yet determined. The local dealer was notified of the failure. The manufacturer was not contacted. The failure mileage was 2,401.
Incident date: Feb 17, 2025
The vehicle violently shakes after hitting minor bumps on the road. The steering wheel shakes not allowing you to have control of the vehicle. The vehicle can hit another vehicle or roll over due to this defect. This is a serious issue linked to poor quality parts and craftsmanship from the manufacturer. This can cause serious injury or death if not fixed immediately. This also causes the ali... Read more
Incident date: Feb 1, 2024
Alerts regarding vehicle steering, stability, emergency braking, lane control traction, received all at once and the Tesla AI advisor indicated others were reporting the same. No other vehicles in lanes around us showed up on the vehicle LCD screen as normally they do too. Car did not brake normally (foot off accelerator and no braking) and handling seemed different although we were very cautio... Read more
Incident date: Feb 7, 2025
Despite many attempts Ford or any of its local dealers will not assist in providing me a remedy for this issue. This is a rental vehicle that has been decommissioned indefinitely due to the recall. Ford and its dealers will not provide me any fair way to trade the vehicle in for one without a recall. They will not provide me any sort of rebate to counter the discount in value I am getting with any... Read more
Incident date: Dec 20, 2024
The rear self leveling shocks continually break. They do not last, no recall given even though multiple people say they have same problem.
Incident date: Jan 31, 2025
Front is very low. Right side is tilted without anyone inside. Very unusual tire wear on inside edges of both front tires. Immediately after starting the engine the front ricked side took side and made loud noises.
GMC
SIERRA 1500
(2019) - SUSPENSION
Feb 18, 2025
Incident date: Feb 18, 2025
Approximately 10 months ago, I noticed my steering wheel and tires began to wobble when I hit the same patch of rough road. The severe shaking would stop once I was on smoother pavement. This would happen sporadically. I had the tires balanced during the next service appointment. The problem did not occur again until a month or so later. I do not drive everyday, as I am a retired person. Thi... Read more
Incident date: Feb 18, 2023
Resubmitting from 2/3/2025 as the first form was not received. Attn: [XXX] I am the original owner of this unit and there is approximately only 1,500 miles on my trailer. This Grand Design is a swap from the original 2019 Grand Design that I already had. When I am able to camp, when my trailer is not in the shop, we only camp about an hour away from home as I don't feel safe. We have been experi... Read more
Incident date: Feb 18, 2025
While steering and turning, the wheel continuously feels sticky and there is a clicking and squeaking sound when I begin to turn the wheel. It is available to inspect. This vehicle does not feel safe. I have had to turn the wheel with more effort when changing lanes on the highway causing overcorrection and the brake also slipped when I was braking before turning to get onto a major street. I ha... Read more
FORD
FUSION ENERGI
(2020) - SUSPENSION
Feb 18, 2025
Incident date: Jun 16, 2023
There is a TBS out for a strut mount bearing replacement that causes clunking/rattling of the front suspension while driving on slight rougher roads or while turning left or right. However, this TSB does not solve the issue. Polestar claims they have an updated component/strut mount bearing that solves the clunking issue but it does not. My vehicle has the latest components installed under warr... Read more
Incident date: Feb 7, 2024
The car has a very loud knocking noise when you turn left or right drop it off at the dealer today they didn’t want to look at it they said it was normal that there was nothing we can do freeway honda of Santa Ana Ca. They were seems careless about the situation they keep trying to blame GM Multiple times I felt something was gonna snap when turning according to the Maintenance manager multiple... Read more
Incident date: Apr 26, 2024
The contact owns a 2010 Mercedes-Benz E350. The contact stated while the contact's wife was driving at an undisclosed speed, the brake pedal was depressed, however, the vehicle failed to stop as intended. The contact's wife was able to stop the vehicle from crashing into a concrete curb. The contact stated a nearby independent mechanic assisted the contact, and the vehicle was taken to the indepe... Read more
Incident date: Feb 8, 2025
Hazardous Recall Issue Not Being Addressed Short Term With Permanent Safety Solution Many Months Away Creating Liability For Me, Destroying My Property and Putting Myself and Other Motorist In Jeopardy. For the past month fluid from my Ford Bronco has been leaking leaving stains on newly paved driveway. We just received the following recall... REAR SHOCK ABSORBERS MAY EXPERIENCE CORROSION BETWEE... Read more
Incident date: Feb 10, 2025
WAS DRIVING MY TRUCK AND THE AIR SUSPENSION STOPPED WORKING. MY TRUCK IS ROUGHLY 2-3 INCHES FROM THE GROUND. BOTH OF MY FRONT TIRES ARE POINTING INWARD WHEN YOU LOOK AT IT FROM THE FRONT FROM THE WEIGHT OF THE MOTOR ON THE DEFLATED SUSPENSION. HITS SMALL BUMPS LIKE EXPLOSIONS. VERY UNSAFE TO DRIVE. IF I KEEP DRIVING IT THE WAY IT IS THE FRONT BALL JOINT OR WHEEL BEARINGS ARE GOING TO COME OFF... Read more
Incident date: Feb 7, 2025
When making a sharp turn out of a parking lot I noticed a ticking or popping sound coming from the wheels. This was replicated a couple of times but not consistently. If the part is defective it could cause loss of control of the vehicle while turning. This issues has not been reproduced by the dealer nor has it been inspected. No warning lamps or messages appeared prior to or after the incident o... Read more
Incident date: Sep 28, 2024
I recently 6 weeks ago bought a used certified 2016 Toyota Corolla with 43,000 miles. I have been going back and forth with Toyota since the day after I bought it about the many mechanical issues that pose a major safety risk. The car shudders/vibrates when accelerating, knocks when backing up. And when making turns the car shifts hard side to side with a shudder and wobble in floor board of car. ... Read more
Incident date: Feb 14, 2017
When making a hard turn from a complete stop most of the time there is a clicking or knocking noise through the tightest part of the turn. The noise is louder the colder it is outside.
Incident date: Sep 30, 2024
When reaching high speeds, my truck experiences the death wobble.
Incident date: Feb 14, 2025
I purchased finance my car july 2024. Took it for an oil change and tire rotation. Jenkin Nissan came upon a crack damage and bent front sub frame. Im am being told I should not be driving my car. I took it to Hgreg twice. Because I was loosing air in my passenger tire. They told me there was a nail in it. Hut never plug it. They zip tie the bottom where everything was hanging. My 5 days was up. ... Read more
Crash
Incident date: Feb 2, 2025
The transmission has failed and was replaced, but the replacement engine has also been recalled and replaced with another recalled engine. Additionally, the tires and various electrical sensors continue to malfunction, the brake lights and sockets are persistently failing, and the front suspension along with wheel bearings require replacement. The car is unsafe to drive, vibrates excessively, and ... Read more
Incident date: Feb 14, 2025
After receiving a repair for the failure of track bar bushing, steering linkage dampers and tie rod ends from the ford dealership, death wobble continues in my vehicle. This results in an almost $2000 fix. The vehicle violently shakes and could lead to serious injury or death.
Incident date: Feb 5, 2025
Failure of the track bar bushings, failure of tie rod ends and failure of steering linkage dampers. This results in “death wobble” while driving at random speeds and contacting abnormal road surfaces. This results in the vehicle violently shaking and can lead to serious injury or death.
Incident date: Dec 17, 2024
There is a problem with all Prologues with the CV axels. Mine has had an issue for awhile and I brought it too a Honda dealership and they said no fix for it. Anyone that has had it replaced is still having the same issue.
Incident date: Feb 1, 2025
The contact owns a 2012 Honda CR-V. The contact stated that while his wife was driving 20 MPH, the vehicle began to wobble after driving over a puddle. The contact's wife pulled over and discovered that the rear driver’s side tire had sunken into the rear axle. The contact had the vehicle towed to the residence and discovered that a portion of the sub frame where the failure had occurred was cor... Read more
FORD
EXPEDITION
(2019) - SUSPENSION
Feb 14, 2025
Incident date: Dec 22, 2024
When accelerating from a stop, knocking clicking noises can be heard. At first, it was only while making a left turn, but now it can be heard when turning in either direction or going straight. It only happens at low speeds. This puts my safety and the safety of others at risk because a failure could result in loss of power to the wheel and/or control of the vehicle. The problem has been confirmed... Read more
Incident date: Feb 13, 2025
The contact owns a 2011 Chevrolet Avalanche. The contact stated while driving at an undisclosed speed and making a left turn, there was a loud banging sound coming from under the rear of the vehicle. The vehicle was steered to the side of the road and the steering wheel became stiff. The vehicle was towed to an independent mechanic but was not yet diagnosed. The contact believed that failure was a... Read more
Incident date: Feb 9, 2025
Loud clicking from left side of the vehicle when making a right hand turn.
Incident date: Nov 30, 2024
The contact’s son owns a 2008 Honda CR-V. The contact stated that while his son was driving 45 MPH, the vehicle aggressively veered over to the right side of the road. The driver inspected the vehicle and noticed that the rear axle had detached from the frame. The driver was able to coast to the side of the road. The vehicle was towed to the dealer who was unable to fix the vehicle under NHTSA C... Read more
GMC
SIERRA 1500
(2019) - SUSPENSION
Feb 13, 2025
Incident date: Feb 6, 2025
The contact owns a 2015 Chrysler 200. The contact stated while driving 10-15 MPH and making a left turn on a bridge, there was an abnormally loud sound coming from the vehicle, and the vehicle slid to the side of the road next to the curb. The contact stated that the front end of the vehicle had collapsed onto the front tires. The vehicle was towed to a tow lot. The vehicle was later towed to the ... Read more
Incident date: Feb 4, 2025
There is a constant thumping noise while driving my car and rides really rough.I’ve been there 5 times already. I had both shock absorber replaced and it’s still making that thumping noise. I do not want to send it to the dealership that replaced it because my paint or doors would get damaged and last time they broke the back passenger side faring.
Incident date: Feb 9, 2025
Axle shaft assembly broke right side, removed and Replaced. Control Arm Removed and Replaced. Ball Joint Lower Right Side. Service Wheel Alignment. Replaced Tire. Control Arm Upper Right Side Removed and Replaced. Tow Truck Order.
Incident date: Feb 11, 2025
The car makes a clicking noise when I make sharp turns, most co.monly to the left. It is brand new with only 2320 miles on it. The noise started within the last few weeks. The rear breaking system locked up the brakes and turns the emergency break on, when backing up, even if nothing is behind me. Once it was rain drops dripping off of the rear window. Another time, nothing was there. I had to ... Read more