Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 49,170 complaints - component: SUSPENSION
DODGE
GRAND CARAVAN
(2019) - SUSPENSION
Jul 9, 2025
Incident date: May 15, 2025
The rear passenger side suspension spring coil broke while driving. The possibility of this failure puncturing a tire, dislodging from the vehicle into traffic, or causing control/stability issues of the vehicle is significant. The vehicle has been towed and is sitting until a fix is determined. No warnings were given before the incident. It happened on a smooth, flat, straight road at the time o... Read more
Incident date: Jul 8, 2025
The contact owns a 2014 Ford Explorer. The contact stated while driving at various speeds, the vehicle was driving rough. In addition, while driving at various speeds, the vehicle vibrated abnormally; however, when the vehicle shifted to neutral(N), the vibration ceased. There was no warning light illuminated. The vehicle was taken to the dealer; however, no cause for the failure was found. The ve... Read more
Incident date: Jul 9, 2025
Yes I checked for recall on my 04 jeep liberty suspension and there is a recall on it I was driving my jeep and it is pulling so much that it's scary to drive but it's the only vehicle I have to get back and fourth to work so I researched it and everything it's saying on the recall is what is going on I'm afraid to get in a wreck and not only hurt my but mostly hurt anyone else in a crash where ca... Read more
Incident date: Jul 9, 2025
About two years ago I was driving down my recently paved street, and a loud bang shocked me. I thought something had hit my car. It ended up both of my rear suspension coil springs failed. I do not have a boat or trailer and have not put undue stress on it. Last week, while driving down a smooth street there was another loud bang, and my wife though I hit something, but no, I knew the noise. ... Read more
Incident date: Jun 24, 2025
I was driving on the back of my property and a loud pop and clanking sound occurred right where the rear shocks are ; also there was/is a thin oil film all around the area where the shocks are . FORD is not fixing this problem is why I'm filing this report . I've also tried reaching out to Ford a few times with no success. THIS has been a problem for four years with Ford and no one has held Ford ... Read more
Incident date: Jan 21, 2024
The contact owns a 2023 Harley-Davidson FLHCS. The contact received notification of NHTSA Campaign Number: 25V375000 (Suspension); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not ... Read more
Incident date: Jun 10, 2025
On 5/22/2025, I filed a complaint with NHTSA, complaint number 11662650. In the complaint, I reported issues regarding safety concerns that began around October 2023 and were shortly after reported to GMC. Some of the reported issues were concerns with oil consumption due to warning lights coming on; parking warning sensors intermittently coming on; and what appears to be suspension issues as th... Read more
Incident date: Jun 20, 2025
When starting the vehicle the error message comes on with the man holding the air bag and it comes on bigger in the dashboard too. And feels like the car runs hotter with this message on. If someone is riding in the passenger side and I get into an accident. It could be deadly for that person. So the area is on the passenger side. Yes spoke to the dealer at Flow Volvo in Greensboro NC, and she kn... Read more
Incident date: Jun 30, 2025
the rear control arm welds have repeatedly broken on this 2020 jeep gladiator which creates a hazardous handling condition that may lead to a tragic accident. the local dealer, Hilltop Jeep in Richmond, CA and Stellantis Customer Service have passed the buck and said it isn't their responsibility and have referred us to a body shop to get the suspension repairs done. this seems like a manufact... Read more
Incident date: Jan 20, 2025
I purchased a brand-new car from Freeway Honda (1505 Auto Mall Dr, Santa Ana, CA 92705) in December 2024. Since then, I’ve been experiencing an issue where the car makes clicking noises when turning the steering wheel left or right. It appears to be related to the axles, and this is not normal for a new vehicle. This situation is becoming extremely frustrating, as I bought this car for comfort ... Read more
Incident date: Mar 3, 2025
There is a fluid leak in the shock absorber. The truck has less than 3k miles
FORD
EXPEDITION
(2017) - SUSPENSION
Jul 8, 2025
Incident date: Jul 8, 2025
We rented a Class C RV based on a Ford E-Series chassis from El Monte RV. During our trip, we experienced two dangerous tire tread separations. The first incident occurred on the third day of our trip on the highway. The right rear tire's tread detached while driving at moderate speed (~55–60 mph), causing the tire to explode. The violent separation destroyed the wheel well area and shook the e... Read more
Incident date: May 12, 2025
Took my 2010 Tundra in for service at a local repair shop and was told that my frame has severe rust on the frame and is in poor condition. I am worried about the safety of this vehicle for me and my family. I am the only owner of the truck and purchased it brand new. What can be done? Thank you
Incident date: Jun 14, 2025
August 2024 Engine mount broke and almost crashed my car the dealership did this: Rear engine support replace Remove/install complete wheel Engine compartment paneling, bottom Centre remove/install The torque struts were replaced N torque strut fasteners It had 38,195 miles I had engine trouble while driving on June 24th and towed it to dealership It has 41.856 not even 3661 The brakes locke... Read more
Incident date: Jul 7, 2025
While connecting the fifth wheel RV to the tow vehicle, the “Vegatouch Mira” iPad application (version 2.18.4) was being used to connect to the Firefly Integration system (LC version 2.16) to control the Lippert LevelUp hydraulic leveling system that lowers the front end of the RV to the proper height for hookup to the tow vehicle hitch receiver. In the iPad application, the front hydraulic co... Read more
Incident date: Jul 4, 2025
The contact owns a 2022 Ford Bronco. The contact stated that upon placing the vehicle in reverse(R), either a blue or blank image was displayed on the rearview camera screen. The contact stated that over the past year, the contact had received notifications of NHTSA Campaign Numbers: 25V273000 (Back Over Prevention), 25V025000 (Suspension) and 25V315000 (Back Over Prevention); however, the parts t... Read more
Incident date: Jun 27, 2025
The contact owns a 2015 Mercedes-Benz C300. The contact stated that upon taking the vehicle to an independent mechanic for a routine maintenance check, the contact was informed that there was severe corrosion on the subframe of the vehicle. The contact was informed that the vehicle was unsafe to drive and that several failures might occur due to the failure. The contact stated that recently, while... Read more
Incident date: Jul 6, 2025
The contact owns a 2024 Harley-Davidson FXLRS Motorcycle. The contact received notification of NHTSA Campaign Number: 25V375000 (Suspension); however, the part to do the recall repair was not yet available. The contact stated while driving over a bumpy road surface, the motorcycle swerved to the right or to the left. The vehicle was taken to the dealer but was not diagnosed or repaired. The contac... Read more
Incident date: Feb 8, 2025
The contact owns a 2022 Ford Bronco. The contact stated while driving at an undisclosed speed, there was an abnormal metal-on-metal sound coming from the vehicle. In addition, the contact was hauling a trailer during the failure. The vehicle was taken to the dealer, and the contact was informed that parts were not available. The vehicle was not diagnosed or repaired by an independent mechanic or t... Read more
Incident date: Jul 5, 2025
While driving, the Altima’s rear control arm and suspension links broke due to corrosion resulting in loss of safe control of the vehicle. Nissan is aware that this is a problem with this year and make vehicle. They issued an extension of the warranty for this issue. This should be a mandatory recall for safety concerns, not simply a warranty extension. This is a very dangerous issue that can le... Read more
Incident date: Jul 3, 2025
in late June 2025, I heard a loud noise in the rear of the Pathfinder, that would happen during normal driving and worsen if I went over a speed bump for example. I took it to a local mechanic . He informed me that the rear subframe was rotted. It was undriveable once I knew how dangerous this situation was. I have a [XXX] child. I am his legal guardian and he lives with me. We spend a lot of time... Read more
CHEVROLET
SILVERADO 1500
(2017) - SUSPENSION
Jul 4, 2025
Incident date: May 30, 2025
After purchasing seems the vin was updated with information I was not disclosed. The bcm has never worked correctly the instrument panel is erratic and even with a code reader showing P codes there’s no check light. The steering makes the entire vehicle jump over half a road. Blind spot monitors don’t know what to do sometimes they are unavailable, odometer has all 9s sometimes. I did all the ... Read more
Incident date: Jul 3, 2025
When driving down the interstate the vehicle sways and makes steering challenging. Potential lack of control when hitting bumps on road at highway speeds. Taken to the dealership that sold the vehicle. They confirmed the issue. No warnings lights or notifications at this time.
Incident date: Jun 30, 2025
When I bought this camper I paid extra for an extensive warranty including the tires. On a recent trip I blew a tire on the trailer and contacted the warranty company. Was instructed to take the trailer and tire to an authorized service center. Upon doing so the service center notified me that the axles were bent because they were insufficient for the size of the trailer. The gentleman I spoke wit... Read more
JEEP
GRAND CHEROKEE
(2023) - SUSPENSION
Jul 3, 2025
Incident date: Jul 3, 2025
When traveling at highway speeds the rear suspension is not capable of handling road imperfections. When a pot hole or other disturbance occurs, the rear end of the vehicle violently porpoises and swing back and forth. This is made even more obvious when taking a long sweeping curves at 55 plus. It causes the entire chassis to become very upset. I have never had a car do this.
Incident date: Jul 1, 2025
Frame and undercarriage have excessive wear for age of vehicle despite normal maintenance and care. Rust and corrosion has made the vehicle unsafe to drive.
Incident date: Nov 3, 2023
The contact owns a 2023 Dodge Charger. The contact stated that while driving at an undisclosed speed, the steering wheel became firm. Upon inspection underneath the vehicle, the contact discovered that the front suspension bolts had severe corrosion. The vehicle was taken to an unknown dealer and a second dealer, Jerry Ulm Chrysler Dodge Jeep RAM (2966 N Dale Mabry Hwy, Tampa, FL 33607), where the... Read more
Incident date: May 31, 2025
The rear shocks have gone bad 2 times already, and now are bad a third time at 28,000 miles. The shocks begin to clunk and the rear end vibrates over bumps.
Incident date: Jul 2, 2025
Rear leaf springs are flat and curving in opposite direction causing vehicle to bottom out with only 100 pounds in the truck bed. This is a potential safety issue as control problems to keep vehicle going straight.
Incident date: Apr 1, 2025
Front end suspension need replacing confirmed by Nissan Dealership when rear suspension recall was done. Loud noise when in reverse or backing out with or without acceleration, transmission mount defect.
Incident date: Jun 18, 2025
I had my passenger drive shaft broken in May 2025, and there's a recall for the same issue for my model announced in June 2025. I had to change my shaft with an aftermarket part due to emergency during that time. Now, after the recall was announced I went to McCarthy Honda overland park for replacement. But the service personnel said that they don't see any dynamo on either of the shafts and denie... Read more
Incident date: Jul 2, 2025
My steering column/knuckle is cracked and my suspension is snapped causing issues for turning the wheel
Incident date: Jun 29, 2025
The front upper control arm on the driver’s side snapped in half, resulting in the complete detachment of the wheel while the vehicle was in motion. The failed component is still in my possession and available for inspection upon request. This failure placed both my life and the lives of others at significant risk. The wheel detached while I was driving, which could have led to a catastrophic c... Read more
Incident date: Jun 30, 2025
Rear lower control arm detached from subframe while highway driving. Lost control of vehicle. The problem has been an issue for Sonata and Azera however not for Elantra when the same thing happened. The component has not been inspected yet. There were no warning lights. Happened suddenly. Is available for inspection. Subframe became corroded from road salt. VEHICLES ORIGINALLY SOLD IN OR CURREN... Read more
GMC
SIERRA 1500
(2021) - SUSPENSION
Jul 2, 2025
Incident date: Jul 2, 2025
My 25 Pallisade front end/front wheels shake violently when braking and hitting a bump at the same time. It shakes so hard my steering wheel shakes also. It can happen when braking hard, soft, small bump, big bump, it doesn’t seem to matter. It is brand new and I took it into the dealership when there was about 1500 miles on it. They didn’t find anything wrong.
Incident date: Nov 15, 2023
I NEED HELP REPAIRING MY TRANSMISSION ON MY 2015 FORD ESCAPE SE IT'S COSTING ME $5,000 TO BE REPAIRED THAT I DON'T HAVE..
Incident date: Jun 18, 2025
The contact owns a 2022 Ford Bronco. The contact received notification of NHTSA Campaign Number: 25V025000 (Suspension); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving approximately 70 -75 MPH, the vehicle was driven over a bump in the roadway, ... Read more
Incident date: Jun 20, 2025
Around 52,000 miles, my front lower control arms started cracking. Around 57,000 miles, my front left strut assembly failed and started leaking oil. Based on a review of other complaints, these are known issues.
FORD
EXPEDITION
(2015) - SUSPENSION
Jul 2, 2025
Incident date: Oct 15, 2024
Both front struts and bearing plates failed at 75k miles. They were leaking oil before that mileage. Approximate date of failure was 1/5/24. No parts were available until now. Parts were on back-order for upwards of a year for this model of Highlander in the FWD configuration, with 18” wheels. Prematurely failure causes a lot of bouncing in the car, therefore making the vehicle unresponsive to q... Read more
Incident date: Jul 2, 2025
I am experiencing premature and uneven tire wear on my 2024 Toyota Tundra, specifically on the outer edges of the front tires. This has occurred despite proper rotation and no off-road use, the tires showed significant edge wear. Multiple alignment checks revealed improper front end camber and Toe settings, which appear to be part of a wider issue affecting many 2022-2024 Tundra's, especially 4WD ... Read more
Incident date: Jan 1, 2025
While driving i had the frame ibeam break above rear passenger side shackle that holds the leaf spring and axel to frame. This was the actual ibeam/frame itself that broke about 2 inches above shackle weld. After further inspection we found an additional crack that started in the frame above the driver side rear shackle as well. If it broke it would have meant complete loss of axel. Luckily the le... Read more
Incident date: Jun 23, 2025
Upper control arms wear out and start making sounds
Incident date: Jun 30, 2025
Steering and breaking While driving at speeds 55-60 mph my car would shake when i applied the breaks to slow down. My safety and the safety of other were put at risk daily as i drove my car. Yes, I drove my car into Land rover in Richfield, MN and told the service advisor the problem i was having. With the last 30 days every time while driving at speeds of 55- 60 mph as i would apply the breaks... Read more
Incident date: Jun 25, 2025
This vehicle is not suitable for driving, it has suspension, alignment, brake and speed problems. I was about to have an accident, I was going down an avenue and suddenly the wheels stopped and the car began to move from one side to the other and I lost stability of the steering wheel and the car, putting my life and the lives of my family (my girlfriend and my mother) at risk, luckily I did not c... Read more
Incident date: Jun 28, 2025
Tesla lateral link bolts fell out and/or sheared off. The happened on the front driver side of the vehicle. It happened while driving.
Incident date: Jul 1, 2025
my control arm mount and frame of my element is rusted out, it is an ongoing problem with the honda element as i am seeing a lot of people online with similar issues. if this fails, it could put people at risk, i also see other elements on the road with a camber'd out back tire on the driver side. i believe these wheels would fall into the car causing an accident. there are no warning lights tha... Read more
Incident date: May 30, 2025
After doing multiple search online came across multiple user complaints about new Tesla model y juniper 2026 Lr awd you can feel vibration from steering wheel at highway speeds it is really specific at 80mph this is not a normal behavior especially vibrations took it to the service center and was told it was the wheels are not balanced properly so they fixed it apparently but is still doing it. I ... Read more
Incident date: Dec 14, 2023
The contact owns a 2003 Ford Windstar. The contact stated while attempting to reverse, the contact heard a loud sound coming from the front of the vehicle. The contact stated that steering wheel became difficult to turn. A local dealer was contacted. The vehicle was taken to the dealer where it was inspected, and the contact was informed that there was no recall related to the VIN for the failure.... Read more
Incident date: Jun 22, 2025
Land Rover has failed to provide an update/remedy solution to recall NHTSA Recall Number 24V-840 (Manufacturer Recall Number N759). The recall date was November 7, 2024.
POLESTAR
POLESTAR 2
(2022) - SUSPENSION
Jul 1, 2025
Incident date: Jun 27, 2025
Clunking noise coming from rear possible tow link, clicking noise coming from steering even when vehicle not moving