Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 49,170 complaints - component: SUSPENSION
Incident date: Jul 27, 2026
I am the owner of a 2022 Tesla Model 3. The front control arms on this vehicle are defective as manufactured. From the factory, these components have demonstrated premature failure, abnormal noise, loosening, and/or separation risk that is not consistent with normal wear on a low-mileage vehicle of this age. Symptoms experienced include [describe your exact symptoms clearly and factually — examp... Read more
Incident date: May 1, 2026
Component: Suspension: Front — lower lateral and compliance link assemblies; missing and backed-out lateral-link-to-subframe fasteners; torn bushings Beginning in XXX, the vehicle produced a reproducible knocking noise from the front end when reversing and turning at parking-lot speeds, with no dashboard warnings. Tesla Service ([XXX], invoice XXX) verified the noise and documented on the invoi... Read more
Incident date: Jul 29, 2026
I have pictures, but come to find out 2018-2024 odysseys have rear shocks that come apart at the top weld. The shock never got painted originally and they rot under the rubber boot and cause the shock to come apart into two pieces. Which causes the rear of the van to become “loose” I. Turns and bumps . Honda knows about this issue but does nothing about it
VOLKSWAGEN
JETTA
(2019) - SUSPENSION
Aug 13, 2026
Incident date: Apr 17, 2024
Left coil spring suddenly broke while driving at highway speed which could have punctured the tire. This is part of NHTSA 19V188000, however my VIN was not included in VW recall code 42J5.
Incident date: Nov 21, 2025
The front driveshaft universal joint failed causing the drive shaft to bust a hole in the engine and crack the transmission. There was no knocking noise prior to failure. It suddenly failed, disengaged and caused damage. I was told by service manager the u-bolt must have been defective to have failed without warning.
Incident date: Aug 5, 2026
Vehicle was parked on the driveway, brake sign came on upon start and system malfunction error showed on screen, vehicle started lowering automatically and Air compressor stopped working.
Incident date: Aug 21, 2024
While driving, I noticed that the vehicle suddenly began pulling to the right. There were no warning lights, warning messages, or alerts displayed on the vehicle's screen before I noticed the problem. I took the vehicle to the Tesla Service Center and reported that the vehicle was pulling to the right. The service center determined that the issue was likely related to the front suspension and reco... Read more
Incident date: Mar 1, 2026
Both the rear toe links were replaced under NHTSA # 26V101 on March 26th, 2026. On August 8th, 2026, the vehicle experience significant handling issues at highway speeds. Was found the toe links shifted post recall. Significant cambered tire wear located on both rear tires. The axel shaft seal developed a leak from the suspension system strain caused from toe links failing. My families safety was ... Read more
Incident date: Aug 7, 2026
I am experiencing a loud, persistent creaking and groaning noise coming from the front suspension of my 2023 Tesla Model Y whenever the vehicle travels over bumps, uneven road surfaces, or during low-speed steering maneuvers.This structural front-end noise raises immediate safety concerns regarding a potential premature failure of critical suspension components, specifically the front lower latera... Read more
Incident date: Aug 6, 2026
The contact owns a 2011 Toyota Tacoma. While inspecting underneath the vehicle, the contact discovered that the vehicle was only equipped with three leaf springs instead of four. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and informed the contact that there was no recall for the failure associated with the VIN. The... Read more
Incident date: Aug 10, 2026
In 2023 we purchased this RV. Recently, we discovered that the cargo carrying capacity is incorrect by about 900 pounds, subject to Recall 23V-428. Grand Design knew of this defect before the rig was sold; however, they didn’t remove the vehicle from the dealers lot, nor were we ever contacted by Grand Design. Grand Design knew of the issue in June 2023, and we purchased our rig in July 2023... Read more
Incident date: Aug 10, 2026
I was told my car is unsafe to drive after taking it to the mechanic for a routine tire balance and rotation. I currently need both rear control arms replaced. I had them replaced in the past. In addition, I have had the front control arms replaced more than once, the lower lateral links replaced, numerous hubs repaired, forelinks and knuckles all replaced not too long ago, so this news comes as... Read more
FOREST RIVER
CHEROKEE
(2026) - SUSPENSION
Aug 11, 2026
Incident date: Aug 11, 2026
The rear suspension oscillates and bounces violently over bumps, expansion joints, broken or uneven pavement, and washboard surfaces. It occurs at highway speed, at normal neighborhood speeds, and while slowing or coming to a stop over rough pavement. The rear suspension does not recover after a bump: it continues bouncing, the rear of the vehicle steps sideways, and steering correction is require... Read more
Incident date: Jul 1, 2023
Experiencing the CV joint clicking issue. Can hear a clicking issue when turning left or right at slower speeds. I am aware that this is an ongoing issue with Honda Prologues and would like to force a recall to repair the issue. See [XXX] for details INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
TOYOTA
CAMRY HYBRID
(2026) - SUSPENSION
Aug 11, 2026
Incident date: Aug 7, 2026
Rear suspension coil spring snapped/broke in 2 while driving on freeway at 70 mph. Confirmed by independent service center and replaced with 2 OEM coil springs and MOOG sway bar links in order to make car drivable again. Springs are in my posession and available for inspection. NO warning lamps/messages or other symptoms prior to spring breaking.
Incident date: Aug 7, 2026
The contact owns a 2023 Jeep Grand Cherokee L. While the contact’s husband was driving 70 MPH, there was an abnormally loud sound coming from the rear of the vehicle, and an unknown metal object detached and flew off the vehicle into the traffic behind the vehicle. The vehicle was pulled over and inspected, but there were no signs of the failure. The vehicle was towed to an independent mechanic,... Read more
Incident date: Jul 1, 2026
A FRONT BAR ON THE LOWER FRONT LEFT OF THE CAR COLLAPSED LEAVING 2 SCREWS ON THE GROUNG AND STEERLING WHEEL NOT USABLE
Incident date: Aug 10, 2026
Defect Summary: Front suspension lower lateral link bolt backing out / stripped internal subframe weld-nut threads. Incident Description: While driving, the vehicle developed front-end suspension instability / clunking. Upon inspection by Tesla Service, technicians determined that the lateral link attachment bolt stripped the internal subframe threads, requiring a complete $4,599 subframe assembl... Read more
Incident date: Aug 3, 2026
While driving straight ahead in my lane on a wet freeway in an active construction zone, the vehicle abruptly and without warning lost traction and spun out of control. I was traveling in a normal, controlled manner with the flow of traffic and was not turning, braking hard, or making any abrupt maneuver when the loss of control occurred. It was so sudden that I initially believed another vehicle ... Read more
Crash
2 injured
Incident date: Jul 17, 2026
Lots of creaking and grinding noises coming from both front upper control arm bushings. Steering starting to become less stable.
Incident date: Jul 17, 2026
My odometer flashes since buying. Bluetooth connection causing screen to glitch and jump between settings. Screen turns blue and back up camera doesn’t work randomly. Overheating issue came out of nowhere. No check engine lights. The jerking is a hazard while driving. The vehicle has been inspected and repaired by multiple shops. All these issues have been hazardous to me and my family.
Incident date: Jun 11, 2025
Under Honda recall 26V-365 our 2022 Honda Pilot has a rear subframe that was not properly manufactured with the proper paint and corrosion protection. Honda has admitted this. Therefore, Honda is saying the subframe may rust at the mounting points. They are putting braces at these points in case they rust. We do not want Honda simply drilling and riveting brackets onto our rear subframe. This ... Read more
Incident date: Jun 27, 2026
I own a 2023 Rivian R1S, early production vehicle #531, with approximately 93,000 miles. While driving, I noticed the vehicle's suspension was not functioning normally. After parking, the front passenger side of the vehicle dropped significantly lower than the other side, leaving the vehicle visibly uneven. I also received suspension warnings indicating that the suspension system was too hot and ... Read more
Incident date: Aug 6, 2026
The contact's fiancée owns a 2023 Honda Accord. The contact stated that the rear tires showed severe inner wear and damage due to a misalignment, requiring three sets of rear tires to be replaced within a year. The vehicle was taken to a dealer, who notified the manufacturer of the failure; however, the technical engineer denied assistance. The dealer informed the contact that the lower control a... Read more
Incident date: Aug 9, 2026
The car is extremely rusty, so much so that the driver side trailing arm detached from the rest of the frame. The driver side rear suspension components are detached from the car. The car has been garage-kept since new, yet is extremely rusty. This is just like what the Canadian Honda Element recall was all about. The local dealership refused to do anything and said the car was out of warranty.
SEALIGHT
LED HEADLIGHT BULB
(9999) - SUSPENSION
Aug 10, 2026
Incident date: Aug 2, 2026
Component failed: The vehicle's structural front subframe assembly has suffered severe, catastrophic rust perforation and deterioration. Safety risk: The subframe holds the engine and front suspension. It is structurally compromised and at imminent risk of snapping or collapsing at highway speeds, which would cause a total loss of steering and vehicle control, risking a fatal high-speed crash. D... Read more
Incident date: Jul 25, 2026
--torn bushings on both the lateral and compliance links --my understand is that torn bushings, if they completely failed, could cause a wheel to lose its rigid control causing the control arm to shift wildly, causing severe steering wander, loud clunking noises over bumps, unstable braking, and rapid, uneven tire wear. In worst-case scenarios, it can lead to a sudden loss of vehicle control and a... Read more
HYUNDAI
SANTA FE HYBRID
(2025) - SUSPENSION
Aug 10, 2026
Incident date: Aug 7, 2026
Rear lower control arm broke while driving on interstate car darted to the left but control was maintained
Incident date: Feb 2, 2026
Since I purchased the vehicle, I turn my steering wheel all the way to the left. It makes this clicking sound, and I can feel the clicking under me like it’s coming from the driver side and I have a maintenance notification on my dashboard fan. The clicking noise has gotten worse and made me do my own research on the problem. The tire needs maintenance, but there’s no flat so something told me... Read more
Incident date: Aug 8, 2026
The right front lower control arm has completely broken/fractured during operation. Kia has previously issued safety recalls SC283 (NHTSA 23V649) and SC306 (NHTSA 24V244) for this exact vehicle model year due to improperly manufactured right front lower control arms that can crack and fail. My vehicle was manufactured in March 2023 (03/23), which is just prior to the official April 12, 2023 recall... Read more
Incident date: Jan 3, 2026
my car's mile is 61500. Front Suspension conection parts have a lot of rust. It looks dangerous. My husband saw that he was looking at tires. I believe It will cause more damages to my car in the future. please advise!
HONDA
CIVIC TYPE R
(2018) - SUSPENSION
Aug 9, 2026
Incident date: Jun 18, 2026
Ön teker sağ ve sol teker bağlantı yerleri sübvansiyon bağlantı yerleri aşırı paslanma var. tesadüfen gördüm arabam 61500 mile
Incident date: Aug 8, 2026
I experienced issues with the handling and suspension of this vehicle beginning in September 2024. I made an appointment and took it to Tesla in October 2024 at 10,484 miles, and the Tesla service center refused to look at the suspension because they were “unable to replicate” the crunching noise I was hearing on their test drive. In November 2024, I had a total control arm failure resulting i... Read more
Incident date: Nov 1, 2024
Suspension geometry is wrong causing rapid tire wear and heat. Dealership says it’s normal wear for this car with air ride suspension and engine power. I’ve had the alignment checked multiple times and told it is correct. This is causing excessive wear of the tires and causes a bad vibration like a tire belt is broken. I have researched the internet and found that there has been several com... Read more
Incident date: Mar 25, 2026
Tesla was in FSD and had the latest software update installed on 8/6/28 which included the new FSD version released. On 8/7/28 on the way to work that my wife takes every time she goes to work the FSD ran over a large pot hole which it had never done before on the previous FSD version. The car started having rattling of the steering wheel and a rattling noise from over the rear driver wheel area. ... Read more
Incident date: Jul 8, 2026
My 2022 Honda Civic has developed an intermittent sticky steering condition. The steering wheel becomes difficult to turn around the center position and requires additional force before it moves normally again. This occurs during normal driving and makes it difficult to maintain smooth and predictable control of the vehicle. I am concerned that this could increase the risk of losing control, espec... Read more
Incident date: Jan 9, 2026
I was driving in my bmw x3 going about 35 miles an hour and hit a small pothole next thing I know is I got a flat tire when I pulled over the perch plate on the strut had slipped down and hit the tire causing it to blow out and now I'm stuck having to replace the entire strut assembly
JEEP
GRAND CHEROKEE
(2024) - SUSPENSION
Aug 8, 2026
Incident date: Aug 5, 2026
I am reporting a serious safety issue involving severe, difficult-to-detect inner-edge tire wear on my Tesla that resulted in a tire failure on Highway 101. The tire failed while I was driving on the highway, creating a dangerous situation and significant traffic disruption. After the failure, I discovered severe wear concentrated on the INSIDE edge of the tire. The concerning part is that the no... Read more
Incident date: Oct 1, 2025
Yesterday, my Tesla Model Y 2022 suffered a catastrophic failure. The front lower forward control arm completely detached from the subframe due to a missing/fallen-out factory bolt. For the past couple weeks leading upto last night's incident, I've been hearing a "small thump/thud" sound whenever i accelerate the vehicle. I reported this issue to Tesla and arranged a service appointment for comin... Read more
Incident date: Aug 1, 2026
On 05/06/2026 the vehicle was in for service at the Honda dealership (The Automaster, 3328 Shelburne Rd. Shelburne VT 05482). The inspection report notes "Rust Holes forming above rear trailing arms, non reparable area, will not pass future state inspection, recommend customer contact Honda of America @ 1-800-999-1009". They also provided a picture of the problem. I took the car to another garage... Read more
Incident date: Aug 7, 2026
We took in our Yukon for the recall letters we’ve received in the mail and to check a suspension light the popped up. Our Yukon was given back to us with the ac not working properly anymore and it started to turn off on us out of nowhere. now we need an engine replacement. What’s more aggravating is that the Yukon was checked out the week of july27 -31 according to service advisor the engine ... Read more
Incident date: Jul 5, 2026
During normal driving on roadway the vehicle pulled to the left and driver was not able to steer right to avoid travelling into oncoming traffic and struck another vehicle from opposing traffic. The vehicle gave no notice prior and was not in automatic mode.
Crash
3 injured
2 deaths
Incident date: Aug 5, 2026
The contact owns a 2023 Ford Bronco Sport. The contact stated that while driving at various speeds, the vehicle pulled to the right with the tire pressure warning light illuminated. The driver was forced to steer the vehicle to the left to center the vehicle. The vehicle had been taken to two separate dealers where a total of four-wheel alignments were performed on the vehicle. However, after the ... Read more
Crash
1 injured
Incident date: Jul 15, 2025
Unresolved Death Wobble after four attempts, the vehicle has experienced the recurring death wobble, steering control issue that has been presented to the dealership 4 times for repair, despite the repair attempts the problem remains. Because the issue involves steering stability and control i no longer feel safe operating the vehicle. I am requesting this be documented as a safety issue
Incident date: Feb 7, 2025
Front suspension makes creaking noises for a few months now. The car only makes noises when steering wheel is turned while reversing and sometimes when turning. Took the car to Tesla and they told me since the sound is not that loud and not really reproducible, then to bring it back when it gets worse. My car only has 34k miles on it.
Incident date: Apr 15, 2026
Right rear lower control arm fully broke while traveling 35 mph and going around a curve. The car immediately pulled hard right into the adjacent lane. Fortunately, there were no vehicles in that lane at the moment. I have contacted the dealership. This issue is addressed in Service Bulletin NTB21-045. However, the local dealership will not cover repairs because the car has been in service for ... Read more
Incident date: Jul 18, 2026
My car randomly gave me alerts that my steering alignment fault then came the following two days later Automatic Emergency Braking is unavailable Feature may be restored on next drive 20:55 | DI_a246 Automatic vehicle hold disabled Use brake pedal when stopping 20:55 | DI_a223 Traction control disabled Drive with caution 20:55 | APP_W264 Lane Departure Avoidance features unavailable Features may ... Read more
Incident date: Aug 1, 2026
The driver side rear coil spring broke abruptly on both the top and bottom leaving the majority of the spring mechanically unattached. The driver side rear shock also broke from the additional strain on it. With a complete loss of suspension on the rear driver side, as I hit bumps on the freeway, I could feel the van jerking quickly nearly sending me out of the lane. If it was slippery with rain o... Read more
Incident date: Aug 4, 2026
Ongoing issues with Steering pull to right, and brake pull to hard right when applying brakes, which also turns steering wheel to right upon application. Have to keep steering wheel towards left with constant pressure to go in straight line and when braking. Driver has to be aware of changing road conditions that could affect that. Multiple inspections at multiple dealers have found no obvious iss... Read more
CHEVROLET
SILVERADO 1500
(2021) - SUSPENSION
Aug 6, 2026
Incident date: Aug 25, 2025
The contact owns a 2014 Land Rover Range Rover Sport. The contact stated that while driving at an undisclosed speed, the message "Suspension Fault" was displayed. The vehicle started swaying, and hydraulic fluid was leaking onto the ground. The vehicle was towed to the dealer, and it was determined that the hydraulic system had failed due to corroded hydraulic lines caused by the colder climates. ... Read more