Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 49,170 complaints - component: SUSPENSION
Incident date: Aug 15, 2025
While accelerating and decelerating, there is a low popping noise that comes from under the floor of the car. It sounds like metal reacting to a change in temperature when it pops, like if you pour hot water into a metal sink. This has been a consistent issue for over a year, and despite the dealerships attempts to fix the issue by replacing the sway bar and tightening the suspension and upper and... Read more
Incident date: Jul 26, 2025
January 10, 2025, at low city speed, I struck a small pothole. The entire car felt like it had been in an accident—a violent jolt—followed by immediate vibration and a pull. Inspection showed one OEM 18" rim was bent. I contacted Mazda after diagnosing and was offered a slight discount on the replacement rim, not a warranty repair or full diagnosis. I have the bent rim in my possession. Jul... Read more
Incident date: Apr 7, 2025
Rear shock failure for the second time. This time in under 9 months. Front crash detection constantly goes off in cold snowy weather or rain. engine issue is frequent popping sound in exhaust and causing dirty oxygen sensors
Incident date: Jul 30, 2025
My car suddenly displayed a drivetrain malfunction error, and I cannot identify the reason because the car was driving normally in a residential area.
VOLKSWAGEN
JETTA
(2019) - SUSPENSION
Aug 16, 2025
Incident date: Jan 9, 2025
Subject: Safety Complaint – 2022 Jeep Grand Wagoneer – Multiple Safety-Critical Failures and Warranty Concerns. I am the owner of a 2022 Jeep Grand Wagoneer (purchase price $114,000 USD), well maintained and currently with 41,000 miles. Despite careful use, it has developed multiple recurring electrical and mechanical failures that present serious safety risks: •Parking and side sensors fai... Read more
Incident date: Aug 15, 2025
My rear shocks have been corroding on the external resevior attached to the lower shock body and is rusting really bad in the exact place where the manufacturer of this vehicle says that it's breaking down ( rusting ) at. I called the dealership and the service department and they REALLY gave me the impression that they really don't want to repair my vehicle and is why I'm filling this report wit... Read more
Incident date: Aug 11, 2025
Michelin Pilot Sport 4S T2 295/30R/21 102Y. These tires are engineered by Michelin specifically for a Tesla Model S 2022+ hence the T2 mark. These are a second generation as the previous ones were a T1. Everything is supposed to be factored in by Michelin to cater to the vehicles specifications and needs. I bought a set of 4 of these mentioned tires brand new from Discount Tire. In less 10000 mi... Read more
Incident date: Aug 11, 2025
Michelin Pilot Sport 4S T2 295/30R/21 102Y. These tires are engineered by Michelin specifically for a Tesla Model S 2022+ hence the T2 mark. These are a second generation as the previous ones were a T1. Everything is supposed to be factored in by Michelin to cater to the vehicles specifications and needs. I bought a set of 4 of these mentioned tires brand new from Discount Tire. In less 10000 mi... Read more
FORD
EXPEDITION
(2023) - SUSPENSION
Aug 15, 2025
Incident date: Nov 15, 2024
Unknown - vehicle is jist malfunctioning
Incident date: May 15, 2025
Braking on a low speeds when the road changes from smooth to slightly rough or bumpy the car acts as if ABS is kicking on. The stuttering brakes can be felt on the brake pedal and the steering shakes vigorously.
Incident date: Aug 3, 2025
The contact owns a 2021 Ford F-150. The contact stated that while driving at various speeds, the rear-end of the vehicle was making an abnormally loud sound. The vehicle was taken to an independent mechanic, where it was determined that the rear-end had failed and needed to be replaced. The dealer was contacted and informed the contact the vehicle was not covered under a related recall or under an... Read more
Incident date: Jul 20, 2025
The contact owns a 2022 GMC Acadia. The contact stated while driving 5 MPH, there was an abnormal clunking sound coming from the rear of the vehicle. There was a squeaking and squealing sound coming from the rear of the vehicle. There were no warning lights illuminated. The local dealer was contacted, and an appointment was scheduled. The vehicle was not yet diagnosed or repaired. The manufacturer... Read more
Incident date: Jan 3, 2024
To Whom It May Concern, I am submitting this letter to formally report a safety-related defect involving my leased Infiniti vehicle, serviced at Edison Infiniti in New Jersey on August 1, 2025. Despite reporting excessive tire wear and a persistent pull to the right, the dealership concluded that the alignment was within factory specifications and attributed the damage solely to a lack of tire rot... Read more
Incident date: Aug 26, 2023
Wear of Strut Bearing causing crunching sounds at low speed braking and turning. Dealer reports this is due to dirt and debris getting up there. Vehicle has 34,000 miles (out of warranty due to time) and has had only light use off-road on dirt roads (2 camping trips). Not repairing can cause further damage and failure of suspension components. Vehicle marketed as off-road capable but components no... Read more
Incident date: Apr 3, 2025
rear drive train unit Which is a known problem
Incident date: Aug 14, 2025
A safety-related part, the rear coil spring (PN 52441-THR-A01 / 52441-THR-A11), is not available through Honda’s parts network. Without this part, my vehicle’s safe operation is compromised.
Incident date: Jul 15, 2025
The contact owned a 2023 Jeep Grand Cherokee. The contact stated that while driving at slow speeds in the driveway, there was an abnormal metallic sound coming from underneath the vehicle. After a visual inspection, the contact became aware that an unknown part had detached. No warning lights were illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the rear coil spring. ... Read more
VOLKSWAGEN
ATLAS
(2021) - SUSPENSION
Aug 14, 2025
Incident date: Aug 14, 2025
Suspension "clunking noise" when going slowly over bumps. Oct. 14, 2024 32,688 miles. BMW dealer replaced left front Tension Strut due to Balljoint failure/defect @ owner expense. Tire wear indicated excessive "play" in joint for some time. I had complained to BMW dealer since the car was new that it did not track straight. Car was previously aligned several times by BMW dealer but defective bal... Read more
Incident date: Jul 22, 2025
Premature tire wear. Inside edges of rear tires wore out in 10k miles
Incident date: Aug 7, 2025
The contact owns a 2022 Ford Maverick. The contact stated while driving approximately 50-70 MPH, the vehicle shook violently while depressing the accelerator pedal. There was no warning light illuminated. The vehicle was taken to a dealer and the front CV axles were replaced under warranty. However, three months after the CV axle repair, the failure recurred. The vehicle was taken back to the deal... Read more
Incident date: Jul 22, 2025
During a recent inspection, the Tesla service center (at Los Gatos) informed me that my Model X is missing a suspension bolt, and they stated they do not now why and how it's missing. It is a serious safety hazard, as it may affect handling, stability, and safety. They asked me to get it fixed before driving it. They told me that it's not covered by warranty or insurance, but couldn't explain why... Read more
FORD
MAVERICK HYBRID
(2022) - SUSPENSION
Aug 14, 2025
Incident date: Aug 8, 2025
The contact owns a 2015 Jaguar XF. The contact stated that the vehicle was taken for inspection, and the contact was advised that the front driver’s side ball joint on the suspension was cracked and needed to be replaced. There was no warning light illuminated. The local dealer was not contacted, and the vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. Th... Read more
Incident date: Apr 4, 2022
Front lower and upper control arms started generating noise around 100,000 miles. This was confirmed by an independent service center. So far, have spent $1400 on the lower control arms, only to find out that the noise is still there and the upper control arms need to be replaced as well.
Incident date: Aug 12, 2025
I am experiencing symptoms, consistent with excessive frame movement and structural failure in my 42 foot fifth wheel toy hauler RV. We have been monitoring this for the time we have owned it just over six weeks and have noticed an increase and symptoms that research shows indicate there is a problem.. we are seeking professional inspection and guidance to establish the scope of it and hopefully... Read more
Incident date: Jun 13, 2025
Issue #1 Transmission while going up steep incline and gears go from gear 10th to 9th gear there is a hard thump, dealership says they will not do anything if it passes their clutch pack test. Issue #2 rear driver shock absorber was replaced at 38,000 miles due to leakage. 4k miles(1month) later the new shocks paint is wore off and has the same markings the old one has, this will cause prem... Read more
Incident date: Apr 25, 2025
A trailer company named Road Moto offers rental of this trailer for personal use. The company knowingly allowed me to take this trailer across country. Prior to the trip, it was discovered the company placed two different size tires on each axle because the wheel well and suspension did not give enough clearance for the frame to contact the tire, therefore causing a blowout. Furthermore, the tire... Read more
Incident date: Aug 11, 2025
Purchased new 2025 Hybrid AWD Santa Fe with 47 miles on 8/3/25 at 6pm. By 6:30am on 8/4/25 I noticed an occasional knocking when coming to a stop, reversing, turning and at times driving forward. The knocking became more frequent and noticeable as the day went on with more driving and not once did a service message or warning light display. At 1pm on 8/4/25 with an added 100 miles, I drove it to H... Read more
Incident date: Dec 12, 2024
2018 to 2024 Honda oddessy rear shocks top rusts prematurely through the metal and leaks out the oil making the shock useless. my 2018 Honda Odyssey with 70k miles rear shocks suddenly broke and top is rusted through the metal and is leaking fluid. Honda factory part number 52610-THR-A02 is forbthe rear shocls common problem with 2018 -2024 Honda odessy with 50k to 80k miles so iust after t... Read more
JEEP
GRAND CHEROKEE
(2023) - SUSPENSION
Aug 13, 2025
Incident date: Jul 12, 2025
The right side leaf spring hanger broke from the frame while traveling causing the trailer to lean heavily and pull to the right side nearly hitting an 18 wheeler that I was passing. I received a customer satisfaction campaign letter from Grand Design 3 days later in regard to cracks in the I beam frame above the spring hangers for all Imagine 2910BH models produced between 6/24/2020 and 6/14/2023... Read more
JEEP
GRAND CHEROKEE L
(2025) - SUSPENSION
Aug 12, 2025
Incident date: Aug 7, 2025
At approximately 37,000 miles, the CV axles on my 2023 Ford Maverick Hybrid required replacement due to premature wear. Now, at around 62,200 miles, the vehicle is experiencing excessive vibration and shaking during acceleration, particularly noticeable at moderate to high speeds. This issue appears to be related to the powertrain or suspension system and may indicate a recurring or unresolved pro... Read more
CHEVROLET
SILVERADO 1500
(2014) - SUSPENSION
Aug 12, 2025
Incident date: Aug 12, 2025
Rear suspension making popping sound at low speed. Rear shocks have also seemed not performing properly over potholes at one time causing an error code for the AWD system. Had local dealer make repairs for TSB for this know issue of shock mounting insulators. Vehicle noise was fixed and ride seemed to be improved for about one day then it started making same popping sound again at slow speeds. As... Read more
Incident date: Dec 20, 2023
The contact owns a 2021 Ford Bronco Sport. The contact stated that the vehicle was taken to an independent mechanic for new tires. While the vehicle was being serviced, it was determined that the rear shocks were leaking. There were no warning lights illuminated. The contact associated the failure with NHTSA Campaign Number: 25V025000 (Suspension). The contact called the local dealer, but the vehi... Read more
Incident date: Aug 10, 2025
The contact owns a 2019 Honda CR-V. The contact stated that the tire pressure warning light was illuminated. The contact had taken the vehicle to a dealer to have the tires checked and was advised that both rear tires had abnormal wear on the inside treads. The contact had the tires replaced; however, the tire pressure warning light illuminated after approximately six months. The contact took the ... Read more
HERCULES
ROADTOUR 855 SPE
(9999) - SUSPENSION
Aug 12, 2025
Incident date: Jul 31, 2025
My whole steering wheel detached while driving
Crash
Incident date: Aug 11, 2025
I was traveling in a parking lot at 5-10 miles per hour when without warning my real axle cracked and suffered a catastrophic failure. This caused a loud scraping noise and loss of vehicle control. I stopped immediately and had the van towed an independent shop where they confirmed a failure of parts with previous recall codes of 11S16S8, 10S13, 10S13S13, and 15S27 including the rear axle and rela... Read more
Incident date: Feb 1, 2021
Hello, My name is [XXX] . I took our Mazda 6 in for wheel balance and alignment and was informed of very serious rust issues in the rear suspension. I was pretty shocked at what they showed me. I worked at Raben Tire for 10 years and I've never seen anything like this. I have two retired mechanic friends look at it, and they (along with the mechanic from firestone) said they cannot even fatho... Read more
Incident date: Aug 11, 2025
The contact owns a 2024 Ford Expedition. The contact stated that while driving on several occasions at speeds between 60 MPH - 80 MPH, the vehicle was shaking abnormally. The vehicle was taken to the dealer approximately six times however, the dealer was unable to duplicate the failure. The manufacturer was notified of the failure. The failure mileage was approximately 5,000.
Incident date: Aug 1, 2022
In February 2025, my jeep would flash a “Service Hybrid System” code that would last about 3-5 seconds and disappear. This happened about 4-5 times over the next few months, code would not stay up and vehicle seemed unaffected. On June 10, I was driving with son on a highway about 60 mph when my car completely shut off, no power to engine, no power steering- absolutely nothing. We experienc... Read more
Incident date: Jul 6, 2025
Hello good morning my car is sounding too bad noise more and more everyday went to showroom 3 times show them and they giving reply that this is honda manufacturing default we are working on it to fix it everytime they are responding the same and everyday me and my family is scared to drive this car on highway please help we are paying so much for this car and we are not having no answer And i at... Read more
Incident date: Aug 8, 2025
While driving to work in my 2013 Ford Taurus I went to take a left and the power steering was suddenly gone and the steering wheel was hard to turn. I nearly hit another car and had to brake hard to miss it. I parked at work and after work I started the car and it was fine until about a mile before I got home. Then it happened again and I could hear a scraping like sound when I turned. The ste... Read more
Incident date: Jan 2, 2025
A clicking noise coming from the front of the vehicle whenever I turn the steering wheel to the left or right. usually happen from a standing start. Honda dealership says its normal. but clicking is not normal. started to click around 3000 miles or so.
Incident date: Jul 10, 2025
The vehicle has ongoing acceleration delay and jerking under normal driving, along with repeated premature rear brake wear and a major coolant leak that required head gasket replacement. The most recent incident occurred on August 8, 2025, immediately after picking up the vehicle from a service visit for the acceleration concern. Two separate throttle delays with a sudden jerk forward occurred at ... Read more
Incident date: Aug 10, 2025
2020 F250 Experienced the death wobble while traveling on freeway at 70 mph after running over bumps .
Incident date: Aug 10, 2025
The vehicle wheels and steering wheel bounce and shake when brakes are applied, regardless of the speed level; this felt like I am losing control of the vehicle and as if the wheels, and components of suspension or brake system will collapse all of the sudden. No warning lights came up in the dashboard. The vehicle was inspected by the dealership (Kearny Mesa Ford Service, 7303 Clairemont Mesa Blv... Read more
Incident date: Jun 20, 2025
I purchased a brand-new 2025 Toyota Tacoma TRD Off-Road. From the first day, the steering wheel was off-center and the vehicle vibrated while driving. At around 500 miles, I noticed severe instability and abnormal tire wear. A wheel alignment report showed: Thrust angle: +0.15° (spec: 0° ± 0.05°) Rear toe: Left 0.23°, Right -0.10° (difference: 0.33°, spec ≤ 0.15°) Front caster: Both ... Read more
Incident date: Mar 25, 2025
Front steering knuckle was cracked, Land Rover hadn’t notified me of any issues. I found the recall online, nearest dealer is 4-5 hours away. Was afraid to drive with cracked part. I replaced steering knuckle on my own out of pocket to keep vehicle safe. Vehicle was not in any accident or injuries. Defect found and fixed before anything could happen. Called Land Rover and they said no resolutio... Read more
Incident date: Aug 7, 2025
I am submitting this complaint to raise serious safety concerns regarding the towing capabilities of the 2024 Toyota Sequoia. Despite its advertised towing capacity of up to 9,000 pounds, this vehicle is dangerously unstable when towing even modest travel trailers—particularly single axle models weighing around 4,500 pounds. During a recent vacation, I towed a properly loaded single axle travel ... Read more
Incident date: Mar 1, 2025
My f250 experiences what is known as death wobble when driving over 50mph and hitting bumps. It's been happening much more frequently as of late. Only way to stop it from wobbling is getting over to the shoulder and slow down to approximately 40-45.
Incident date: Aug 7, 2025
The vehicle shakes violently when applying the brakes over any bump or pothole at slow speeds. This also extends the stopping distance for the car. It has no warning lights. This is a brand new car with only 1200 miles. The problem was able to be confirmed by the dealer but no fix yet.
Incident date: Jul 22, 2025
A 4 year old car already needs brand new suspension!