Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 49,170 complaints - component: SUSPENSION
TOYOTA
REDUNDANT SIENNA
(2022) - SUSPENSION
Sep 13, 2025
Incident date: Oct 10, 2024
I taken my vehicle to the dealership three times in less than one year, and my recall have not been fixed. An unexpected loss of propulsion can cause a vehicle crash without prior warning is what the recall is saying. this vehicle is not safe to drive, yet the dealership won't provide me another vehicle, nor buying it back. The recall number is 73C. My hybrid electrical system light comes on and m... Read more
Incident date: Sep 1, 2025
Was told by coggin nissan that my front control arms are cracked and need to be replaced. Car only has 64k miles on it I bought it new. Found cracks when car was serviced. 9,12,2025
Incident date: Sep 2, 2025
The air suspension system on the truck fails, it will not raise. I’ve replaced almost all the components of the air suspension system and it’s still not working. The system fails in any type of weather but often it does so more in winter. System has been reset multiple times. Compressor has been replaced twice, relay replaced, fuses replaced, lines have been checked, height sensors have been r... Read more
Incident date: Sep 8, 2025
My 2015 tesla model with less than 55000 mi had the front suspension broke on [XXX] when i pull out of the driveway. I heard a hard noise from passenger front tire that is scraping on the fender liner.The car was not drivable and had to be towed to a tesla dealership in cherry hill NJ > Quoted bill is $1800 to replace. With the low mileage , I never expected the suspension to brake unless ther... Read more
Incident date: Sep 11, 2025
The contact owns a 2013 Toyota Prius. The contact stated that while reversing, there was an abnormally loud sound coming from the vehicle. The contact exited the vehicle and performed an inspection of the vehicle. While inspecting the vehicle, the contact became aware that the passenger’s side rear wheel was touching the frame of the wheel well. Additionally, the wheel was leaning inward. The de... Read more
Incident date: Sep 11, 2025
Vehicle is being remotely hacked and placed into regen Parts have been swapped and truck has been tampered with and continues to be tampered with
MERCEDES-BENZ
GLE 350 4MATIC
(2025) - SUSPENSION
Sep 11, 2025
Incident date: Sep 9, 2025
I leased my Rivian on June 28th. Around July 21st, the vehicle started to drift to the left. On August 19th, my vehicle started to develop bump steer over uneven road surfaces. I brought my vehicle in for service on August 20th. From August 20th to now, my vehicle has had 3 alignments performed, none of them have been maintained spec. Attached are screenshots/pictures of the alignments. Betwee... Read more
Incident date: Oct 1, 2021
The contact owns a 2026 Tesla Model Y. The contact stated while driving and exceeding 70 MPH, the vehicle drifted to the right. The contact stated that the vehicle was vibrating abnormally. The vehicle was taken to the local dealer who was unable to identify the cause of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 1... Read more
Incident date: Aug 20, 2025
I bought this car used from Honda Dealership. It had 84,000 mileage on it and since then. The headlights are so dim and I can’t see you have to drive with high beam on every time I go at night I’ve changed almost we like 56 different types light bulb, but still nothing still worst. If I used one for the manufacturer one it’s nothing it’s literally dark outside. I can’t see nothing and an... Read more
Crash
FALKEN
SINCERA SN250 A/S
(9999) - SUSPENSION
Sep 11, 2025
Incident date: Aug 23, 2025
Vehicle is jolting/jerking when switching gears, stalls out. When put into park mode it starts to reverse and says brake is on and does not release from brake resulting in not being able to turn vehicle off.
Incident date: Sep 3, 2025
when driving the steering gets stuck and have to abruptly jerk the steering wheel to get it unstuck, this is related to Recall Number23V-704 and Honda is refusing to replace the steering rack and pinnion as resomended by my local honda dealer.
Incident date: Sep 10, 2025
The contact owns a 2025 Hyundai Santa Fe. The contact stated that while stopped and making a left turn from a cross street, the accelerator pedal was depressed, and traffic allowed the contact to make the turn; however, the steering wheel jerked to the right, and the vehicle jumped over a median strip. The contact stated that there were no warning lights illuminated. The contact stated that the ri... Read more
Incident date: Sep 10, 2025
The contact owns a 2013 Ford Explorer. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the PTU. The contact was also informed that the rear differential needed to be refilled. The vehicle was not repaired. After investigating the failure, the contact related the failure to N... Read more
MERCEDES-BENZ
GLE 350
(2020) - SUSPENSION
Sep 10, 2025
Incident date: Jul 4, 2025
Prior to July, 2010, I received a letter from Toyota stating my Tacoma Frame was recalled. I wouldn’t have known otherwise. I set up an appointment with the Orleans Toyota dealer and set up an appointment. They gave me a loaner and had my truck for two weeks. I thought my frame had been replaced. All this time went by and now my frame is dangerously rusted. Last year I spent $2500 getting it spo... Read more
Incident date: Sep 9, 2025
Due to the corrosion in the rear subframe both side of lower control arms snapped the tires to the car are wearing out due to the corrosion in rear subframe and it’s was also hitting my gas tank if I was to go over any holes which can cause a bigger issue
Incident date: Jul 22, 2025
Got a car from the dealer soon weeks after the rear subframe was so corroded alignment was able to get done and was snapped on both sides airbag light came on doesn’t go away and the rear right brake like started using the fog light as a turn signal
Incident date: Jul 14, 2025
Brand new 2025 BMW X3 loud suspension noise coming front the font below 20 miles per hour. The car has ~5,000 miles. It happens every time and is pretty consistent. You can hear every imperfection on the road. I think is can be a safety concert - I see multiple reports that having similar concern.
Incident date: Sep 4, 2025
I was driving and I hear a beeping sound,and my steering just stopped working and made it difficult to control the vehicle in a curve.. Recall Details: 2011–2013 Power Steering Electric Assist Loss •In June 2015, Ford issued Recall #15S18 (NHTSA Campaign 15V340000) for a range of vehicles—including the 2011 Lincoln MKS—due to a potential intermittent electrical connection in the steering g... Read more
Incident date: Sep 2, 2025
I am filing this complaint to report a serious safety defect in the Tesla Model Y. On [date], my wife suffered a rear tire blowout at freeway speeds in our Tesla Model Y. Despite regularly checking tire tread depth and relying on Tesla’s built-in tire monitoring systems, the blowout occurred because the inside edges of the rear tires had worn down to exposed cords, while the outside tread still... Read more
Incident date: Sep 9, 2025
upper control arm cracked which is a safety violation and should be a recall. TRW 52106776 Control arm is the cracked part in the picture My son replace both control arm and send it for alignment total cost was as below; Parts $280 + Alignment $192.59= $472.59 I like Dodge to refund me for $460
Incident date: Sep 5, 2025
upper control arm cracked which is a safety violation and should be a recall. TRW 52106776 Control arm is the cracked part in the picture My son replace both control arm and send it for alignment total cost was as below; Parts $280 + Alignment $192.59= $472.59 I like Dodge to refund me for $460
FORD
ESCAPE HYBRID
(2022) - SUSPENSION
Sep 9, 2025
Incident date: Jul 1, 2025
V06 Recall was attempted, but welding could not be done correctly - was told that was the "best they could do" truck continued to steer poorly (constantly have to hold the steering wheel to one side or the truck will veer out of the lane) bc steer ahead wrong, and to wear outer edge of the tires to an unsafe level in less than half the normal mileage. Now Dodge dealership/Stellantis claims the dra... Read more
Incident date: Jun 9, 2020
The salespeople are very unprofessional and don’t take the wellbeing and safety of their customers or the surrounding public seriously. My husband and I went to Stark to test drive a couple of their cars. The first car that we test drove the Honda Civic should have been properly repaired first before ever being placed on the lot. To even get the parking brake lowered, my husband had to disassemb... Read more
GMC
SIERRA 1500
(2022) - SUSPENSION
Sep 9, 2025
Incident date: Aug 26, 2025
The front passenger side upper control arm is squeaking and causing vehicle to drift to right, vehicle only has like 60k miles and the upper control arms have been replaced by Tesla before
Incident date: Aug 4, 2025
The contact owns a 2021 Ford Bronco. The contact received notification of NHTSA Campaign Number: 25V025000 (SUSPENSION); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Incident date: Jul 24, 2025
The contact owns a 2020 Chevrolet Trax. The contact stated that while driving and making turns, the steering wheel had to be turned to the intended direction completely for the vehicle to turn as needed. The contact also stated that while driving and depressing the brake pedal to come to a complete stop, the vehicle failed to respond as intended, causing the braking distance to be extended. The ve... Read more
Incident date: Aug 21, 2025
A recall was issued for similar vehicles (X1) but ended with the 2018 model year (Recall 24V-608). This issue continues to be present in the 2019 model year. The thermostats in subsequent year models continue to leak, presenting a hazard. An engine warning lamp triggered an inspection at BMW Honolulu which identified the thermostat leak issue requiring “immediate attention.” In addition, BMW e... Read more
CHEVROLET
SILVERADO 1500
(2021) - SUSPENSION
Sep 8, 2025
Incident date: Jul 11, 2022
Without warning, the vehicle's power steering stopped working in an intersection while turning. The hazard lights came on automatically and I used my full body strength to steer the car out of the intersection. Inspection showed a computer module failure within the steering rack. Because the computer module is built into the steering rack, the whole steering rack needed to be replaced. This was a ... Read more
Incident date: Sep 5, 2025
The vehicle experienced serious drive control failures on three separate dates: September 21, 2024; October 2, 2024; and July 26, 2025. On each occasion, acceleration was either severely delayed or completely unresponsive, and the vehicle rolled backward when attempting to move forward on an incline. The following warnings appeared on the dashboard: “Stability Control Disabled,” ESC (Electron... Read more
Incident date: May 20, 2025
When going over Speed bumps, or experiencing a change in approach angle, primarily at speeds between 15 and 25 MPH, the Solterra's Left Front Suspension makes a click. it's not a knock or a thunk, it's a click. I went to the dealer, let them know the situation. They were unable to recreate the noise. Paperwork included.
Incident date: Sep 4, 2025
The contact owns a 2023 Volkswagen ID.4. The contact was informed that the vehicle was included in the NHTSA Campaign Numbers: 25V434000 (SERVICE BRAKES, SUSPENSION), 24V651000 (STRUCTURE), 25V120000 (POWER TRAIN, SERVICE BRAKES, HYDRAULIC), and 24V344000 (BACK OVER PREVENTION, EQUIPMENT, ELECTRICAL SYSTEM). After contacting the local dealer and the manufacturer, the contact was informed that part... Read more
Incident date: Jun 29, 2025
They extended to far have to pull back manually Suspension creeks and sometimes lowers by itself , Radio screen is completely black cannot access any features.
Incident date: Sep 7, 2025
Leased vehicle in 2023 after a few months rear suspension was giving problems after a year of ignoring claims they saw the rear bushings were out. They changed it and after a few months again the problem came back more permanent. They admitted the part was faulty. Change the suspension and now it sounds like a space ship when breaking. Went in for 30k maintenance and now the ac vents sound like a ... Read more
JEEP
GRAND CHEROKEE L
(2024) - SUSPENSION
Sep 6, 2025
Incident date: Sep 2, 2025
Front suspension has completely bottomed out while the back is all the way raised making the truck sit awkwardly and drive extremely unstable and very roughly. You feel every bump on the road and hitting any kind of hole/bump will cause the truck to jerk. I definitely feel less safe driving this truck. Problem was identified by dealership and been an issue since I have owned it for 2+ years. Wa... Read more
Incident date: Aug 25, 2021
The vehicle stalls while driving at any speed. It has left me on the highway or the middle of an intersection with myself & my kids in danger. The check engine light comes on before the vehicle shuts off completely & loses power & steering. The traction control & stability warning also come on. The vehicle has rolled backwards while in park numerous times so I have to use the parking brake on a re... Read more
Incident date: Jul 30, 2025
Rear passenger spring coil broke at around 82000 miles (8 years 9 months old) on the vehicle.
TOYOTA
HIGHLANDER
(2019) - SUSPENSION
Sep 5, 2025
Incident date: Sep 4, 2025
While driving at approximately 10 mph I attempted to make a left hand turn. Something popped in my front end causing my vehicle to immediately pull to the left and into a landscaping rock. The incident caused the entire wheel and left front side to completely break. Air bags did not deploy
Crash
Incident date: Aug 25, 2025
The 2 bolts on the lower lateral control arm on the front driver side fell off as I was driving. This caused the front wheel to collapse into the wheel well. Two large bolts were on the ground. Car had to be lifted onto tow truck . The car is out of warranty but this is a manufacture defect for the bolts to just fall off. If I had been on the freeway, there would have been a major collision. Lucki... Read more
VOLKSWAGEN
TAOS
(2023) - SUSPENSION
Sep 5, 2025
Incident date: Sep 4, 2025
While on a trip from South Texas to Northeast Texas on the interstate highway system we hit a moderate bump and the front wheels and steering wheel experienced a very violent vibration. The vibration would not stop until I slowed from 75 mph to approximately 35 mph. This happened to me twice in my Jeep JL Wrangler which I reported under complaint number 11685327. Since the three incidents I have ... Read more
Incident date: Jan 22, 2025
Rear coil spring broke under normal driving conditions. This vin # was not part of the original recall. And dealer refuses to help. This is an obvious issue that is the same as the original recall and this vin should be added and covered.
SEMI-TRAILER
SEMI-TRAILER
(9999) - SUSPENSION
Sep 5, 2025
Incident date: Aug 22, 2025
While on a trip from Texas to Arizona on the interstate highway system I was passing a semi-truck and my front wheels and steering wheel experienced a very violent vibration. The vibration would not stop until I slowed from 75 mph to approximately 35 mph. VERY dangerous at that speed, while passing, and moderate traffic. This happened to me again in South Texas where I live on a state highway w... Read more
Incident date: Aug 31, 2025
Rusted rear strut mount causing a rear wheel "thump" Heard on mild to severe road ruts. Repair shop reported possible "control arm support" rust.
Incident date: Mar 5, 2024
The contact owns a 2021 Land Rover Range Rover. The contact stated while driving at an undisclosed speed, and the contact heard an abnormal knocking sound. The contact stated that the knocking sound was getting louder and louder. The contact stated that the failure occurred while turning. The contact stated that an unknown warning light was illuminated and independently turned off. In addition, th... Read more
FORD
MUSTANG MACH E
(2025) - SUSPENSION
Sep 5, 2025
Incident date: Aug 29, 2025
The front control arms, their bushings and ball joints are failing. My car only has 125k miles on it, but it drifts and bounces around as if there is no struts at all. It is very scary to drive, it feels like something terrible is about to happen like a wheel snapping off and causing accident. I took it to several mechanics. They say it will cost $1,700k to replace ONE control arm! $3,400k for bot... Read more
Incident date: Jan 8, 2025
The contact owns a 2023 Tesla Model Y. The contact stated while driving 2 MPH, in a parking lot, the message for an alignment was displayed for several seconds before the front driver’s side wheel separated from the vehicle. The vehicle was towed to the dealer. The tow truck driver had difficulties placing the vehicle on the tow truck. Upon inspection, the contact found two loosened bolts had de... Read more
Incident date: Sep 1, 2025
The contact owns a 2003 Hyundai Sonata. The contact stated that upon taking the vehicle to an independent mechanic, the mechanic discovered severe corrosion on the suspension. Upon investigation, the contact discovered NHTSA Campaign Number: 09V124000 (Suspension). The vehicle was taken to a dealer, and the contact was informed that due to the severe corrosion, the recall repair could not be perfo... Read more
FORD
EXPEDITION
(2023) - SUSPENSION
Sep 4, 2025
Incident date: Jul 2, 2025
See attached document for complaint.
Incident date: Sep 4, 2025
Aggressive premature tire wear on the inner section of the tire tread on a 2022 Jeep Compass (purchased December 2022). Mostly on the front tires, similar slight evidence on rear tires. Alignment was investigated in March 2025 by commercial repair service center (not dealership). Alignment is within factory specifications. Service manager only recommended replacing the front two tires, as there wa... Read more
Incident date: Mar 12, 2025
I purchased a car from Middletown Nissan on May 24, 2025. The car was assured to have all these different safety checks so far it had to have the power steering pump replaced twice the power steering lines replaced all new control arms a new bearing brand new back brakes which include rotors and pads, and four new tires When the tires were put on they found that the car had significant damage in t... Read more