Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 48,554 complaints — component: SUSPENSION
Incident date: Jun 21, 2025
Rear coil spring failed under normal driving conditions. Previous recall on select 2019 Atlas models however my car was not included in the recall.
Incident date: Jun 21, 2025
Lug studs repeatedly snap at wheel no matter how installed.
Incident date: Mar 4, 2025
Rear subframe rusted through and car was a safety hazard to drive. Entire rear subframe needed to be replaced. Remainder of car only contained surface rust.
Incident date: Jun 3, 2024
The rear coil spring fell off. I did not hear a thud or any noise. When I pulled out of my driveway I heard a scraping and when I got out, I saw it hanging down. In June 2023, I had a recall repair done for the rear coil springs, so this should not have occurred. I’m worried the recall was not done correctly.
Incident date: Jun 20, 2025
Summary: The front suspension defect on my 2021 Model X, confirmed by St. Petersburg Service Center (Invoice #3000S0013156326), presents a serious safety hazard. Timeline & Concern: Reported Dec 4, 2024, under ESA. Example of Tesla’s delay tactics—service was scheduled only after warranty lapsed. Issue diagnosed in May 2025 as a faulty front upper control arm. Safety risk: Failure could l... Read more
GMC
SIERRA 1500
(2015) — SUSPENSION
Jun 20, 2025
Incident date: Jun 20, 2025
Good afternoon This is [XXX] The car wholesale auto Naugatuck CT number We got a Nissan versa 2020 picked it up on [XXX] the car is having same issues twice it is drifting to one side mostly when braking I first got it fixed myself with new control arm in the front because the car was favoring the the passenger side and wheels would get locked we got it fixed form the dealership first then the... Read more
Incident date: Jun 20, 2025
Coil spring on the front drivers side suspension snapped in half while driving causing a momentary loss of control that was quickly regained. The spring was replaced at a local repair shop. There were no warning signs before failure occurred.
Incident date: Jun 19, 2025
The bolts connecting the front upper control arm and steering knuckle may not have been tightened properly, potentially leading to detachment. This causes the car to have squeaky, leaking noises when going over bumps and making turns.
Incident date: Jun 19, 2025
Vehicle drive shaft making a clicking sound at the CV joint when making a left hand turn. Problem started at 10,000 miles.
LAND ROVER
DEFENDER
(2020) — SUSPENSION
Jun 19, 2025
Incident date: Jun 16, 2025
To Whom It May Concern, I am writing to formally report a serious safety issue involving my 2015 Audi Q5 TDI (VIN # [XXX] ), which has developed severe corrosion on the rear subframe. I am the original owner of this vehicle, which has 92,700 miles and has been garage-kept and exclusively serviced by authorized Audi dealerships since purchase. On [XXX], following a failed Virginia State safety... Read more
Incident date: Jun 18, 2025
The front suspension knuckle on my 2016 Range Rover developed a visible crack, which caused severe play in the steering and made the vehicle unsafe to drive. On even small bumps, the vehicle would suddenly and forcefully pull into other lanes, creating a serious hazard. My safety, my [XXX] child’s safety, and the safety of others on the road were clearly at risk. I brought the vehicle to an au... Read more
TOYOTA
HIGHLANDER
(2017) — SUSPENSION
Jun 19, 2025
Incident date: May 26, 2025
The passenger side rear wheel went into a pothole while making a right turn on a city street. This resulted in the right rear leaf spring breaking at the forward mounting point. This caused thr rear axle to swivel impacting the rear of the wheel well. The ESC malfunction indicator and impact sensor malfunction llights illuminated appropriately 2-3 miles later after I was in a highway. This is a s... Read more
Incident date: Jun 18, 2025
When going over rough or uneven roads, the car produces a strong low-frequency resonance, like a bass-heavy "boom". This causes a very uncomfortable feeling of pressure changing in my ears, gives me a headache and ear pain whenever I drive in local roads, which is the majority of driving in my area. This causes me to need to pull over and stop the car frequently to readjust my hearing. I've found ... Read more
Incident date: Jul 1, 2024
Light come dash board stabilitrak light light for master break steering it has been in many wrecks and they sold it to me it keeps going sometimes when you hit the breaks jump’s stuffers the drivers seat goes all the way back when you get out off car
NISSAN
PATHFINDER
(2000) — SUSPENSION
Jun 18, 2025
Incident date: Aug 6, 2023
The contact owns a 2019 Ford F-350. The contact stated that while driving on the highway at 75 MPH, the vehicle started shaking violently. There was no warning light illuminated. The contact pulled over to inspect the vehicle; however, the contact found no fault with the vehicle. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact was informed that the V... Read more
CHEVROLET
SILVERADO 1500
(2021) — SUSPENSION
Jun 18, 2025
Incident date: Jun 6, 2025
The contact owns a 2021 Ford Bronco. The contact stated while driving at an undisclosed speed, the vehicle bounced uncontrollably. No warning lights were illuminated. Additionally, the contact stated that while making a turn, the vehicle went sideways. The vehicle was taken to the dealer where it was diagnosed with a failed rear shock absorber. The contact was informed that the rear shock absorber... Read more
Incident date: Jun 5, 2025
I was driving hit a puddle of water, then all the sudden my power steering went out. I took it in to get looked at, and I'm being told it will cost several thousand dollars to fix the power steering. In addition, this vehicle has air in the suspension, but it now makes sounds when it lifts and takes a longer period of time to lift than normal. Something is effected in my suspension, as well. M... Read more
Incident date: May 14, 2025
The contact owns a 2021 Mercedes-Benz AMG GLB35. The contact stated that while reversing down the driveway at approximately 4 MPH, the contact turned the steering wheel to the left and the vehicle started losing motive power. The contact stated that the RPMs were extremely high and the vehicle almost stalled. The contact stated no warning light was illuminated. The contact stated that the failure ... Read more
Incident date: Feb 15, 2024
The rear shock absorbers and mounts fail. This is the second occurrence of this failure. The first occurrence was covered under warranty at 36,530 miles on [XXX]. The current failure was documented on [XXX] with 64,249 miles. This problem is a recognized issue and has been documented on numerous postings on [XXX] . No warnings from the vehicle other than clunking sounds from the rear of the car. ... Read more
Incident date: Mar 15, 2025
Driver side leaf spring broke
Incident date: May 23, 2025
In March of 2025, my steering of the model X became really stiff. As time went on, the problem became worse and no longer able to turn left or right without major force. I made an appointment with Tesla and took it in for servicing. At this time they changed the steering bolts and steering shaft April 23, 2025. This cost $489.70 (I will attach invoice). As soon as I picked up the vehicle my steeri... Read more
HYUNDAI
KONA ELECTRIC
(2020) — SUSPENSION
Jun 17, 2025
Incident date: Jun 17, 2025
While driving at approximately 20 mph, the front passenger control arm broke causing it to separate from the upper knuckle. This put my wife and other bystanders in harms way and could have caused an accident and or injuries. No warning signs or alarms. There is a Land Rover recall for this issue, but none are available for this model. This should be considered and included in the recall, since th... Read more
Incident date: Jun 6, 2025
My 2018 Honda Accord has become unsafe to drive. The car will not go over 15 mph, all the warning lights on the dashboard are on, and the engine and transmission feel shaky. The entire car shakes when I try to drive it, and it seems like multiple systems are failing at once. This happened suddenly and has made the car undriveable. My safety was put at risk because the loss of power happened while ... Read more
FORD
MUSTANG MACH E
(2024) — SUSPENSION
Jun 17, 2025
Incident date: Jun 13, 2025
The undercarriage is completed rusted and is not drivable, I had the treatment done by the dealer to have it coated to protect it from rust. well, its rusted.
Incident date: Jun 6, 2025
Driver's side rear control arm failure. The outside knuckle of the control arm cracked and is missing a portion. Tesla agrees this is SB-19-31-001 and will not repair without payment, due to the age of the vehicle. Vehicle has been serviced by Tesla multiple times without comment that this should be replaced.
Incident date: Jun 17, 2025
Complete rear tire assembly came loose from the unibody frame from rust. Not a drop of rust on the body of the car.Thank god we weren’t on the highway. they told me it was unfixable.Thank you Honda.And the recall stopped at 2011? Honda obviously doesn’t care about safety and human life.
Incident date: Jun 6, 2025
The frame of the trailer has. cracked in 4 places. Directly behind each wheel. Right in the middle of. the steel. There is a known defect in these frames. Cheap steel? Who knows but I'm one of many that this has happened to. The company has denied any warrranty.
GMC
SIERRA 1500
(2014) — SUSPENSION
Jun 17, 2025
Incident date: Jun 1, 2025
Steering knuckle on the driver and passenger side of my vehicle are cracked. Defects have been confirmed by JaguarLandRover Vancouver in British Columbia. I called JLR in Lynnwood, WA and Bellevue, WA as well as JLR North America and have been told the fix has not yet been determined. The fix is to replace the broken parts, this isn't hard to figure out. Now I'm going to have to pay to get thi... Read more
Incident date: Jun 14, 2025
There is a popping noise when turning and hitting bumps and a slight clicking noise when driving. I am very unsure as to where the issue is coming from (CB axle, steering rack, ball joints, bushings, some say welds or loose bolts). I see many people online talking about this issue online. It needs to be addressed
Incident date: May 21, 2025
I was driving on a bridge and my ball joint broke. Blew a hole through my tire and my rim and the fender flare blew off. I had had that same ball joint replaced approximately two years prior maybe sooner. I got this Jeep in 2017 and I have replaced the driver side ball joint twice the passenger side ball joint once and the ball joints look bad again.
Incident date: Jul 5, 2024
While driving on a city street at low speeds and good road conditions the rear torsion(stabilizer) bar cracked and broke off its mount and flipped the rear wheel sideways. This was extremely providential in that had this occurred at high speeds the results would have been disastrous for all around and in the vehicle. The incident occurred fortunately right at a location where there was a service t... Read more
Incident date: Jun 12, 2025
Only had my truck for 6 months, my suspension is worn out causing a known issue known as death wobble. I was driving at 65mph with my family and extreme shaking occurred. Yes by a Ford dealership. Yes the truck and the area was inspected and confirmed to needing replaced parts. No warning lamps/lights appeared due to it being mechanical, I went to another shop after i already took it in to Ford, a... Read more
GRAND DESIGN
MOMENTUM
(2022) — SUSPENSION
Jun 16, 2025
Incident date: Jun 14, 2025
The issue with the frame having issues causing a safety concern and interior damages. When the frame over flexes it will stress other components, walls, trim, and cabinets.
JEEP
GRAND CHEROKEE
(2022) — SUSPENSION
Jun 16, 2025
Incident date: May 25, 2025
Rear tow link nut in the frame rusted out and I can't get the bushing out of the frame. No way to install new tow link if the old one is cut out.
Incident date: May 26, 2025
2021 Palisade was in for a repair on 5-13-2025. Mileage at that time was 62,144. I requested that a noise that I was hearing in the back of the car be investigated. The noise sounds like a pop that happens when turning or going over bumps. I was told by the dealer that the rear shock insulator caps needed to be replaced to the tune of $2000. I was not told there is a TSB for this issue. Unf... Read more
GMC
YUKON DENALI
(2017) — SUSPENSION
Jun 16, 2025
Incident date: Aug 29, 2023
The contact owns a 2017 GMC Yukon Denali. The contact stated that while driving at undisclosed speeds, the vehicle started bouncing. The contact stated that the transmission also failed to shift properly. The service engine and suspension warning lights were illuminated. The vehicle was taken to the dealer, and the contact was informed that a bearing had detached, and the transmission had failed. ... Read more
Incident date: Jul 30, 2022
At approximately 99,900 miles, my 2020 Ford Fusion began experiencing serious transmission issues, including rough shifting, hesitation, jerking, and difficulty accelerating, especially at low speeds or while merging onto highways. These symptoms created an unsafe driving situation, particularly in traffic and intersections. I took the vehicle to multiple repair shops to have the issue diagnosed.... Read more
CHEVROLET
SILVERADO 1500
(2016) — SUSPENSION
Jun 15, 2025
Incident date: Aug 9, 2024
when driving this car at highway speeds, if you hit any sort of obstacle, you are going to experience an extreme amount of sloshing in the back of your car. This same experience occurs when you are going down a hill, around a bend, and hit a pothole or any sort of irregularities in the road surface. When this sloshing occurs, it feels as though the back end of the car is going to whip around, caus... Read more
Incident date: Jun 15, 2025
2020 hyundai palisade limited with 71k miles. The rear shocks have been replaced 2x and the front struts have been replaced once already. The front struts knock over smooth rides and low impact imperfections. the rear shocks feel to have seemingly worn out, resulting in reverberating knocking sounds over bumps, cracks and road imperfections.
Incident date: Apr 24, 2025
The lower control arm of the passenger front wheel separated from the vehicle entirely while the vehicle was in motion. There are two bolts which attach the bushing to the front sub-frame assembly. These bolts pass through the frame and are secured into nuts which are affixed to the frame. The bolts are not captured; there is no retention device (pins, wiring) which prevent these bolts from bac... Read more
Incident date: Jun 13, 2025
When vehicle stopped at red light, foot on break. The whole car shut down and locked up and I was unable to move. I had to turn the car off and back on and jerk the wheel to get it to respond again. This happened twice in one drive. This is right after getting my car back from dealership for parts that had to be replaced due to a re-call.
Incident date: Jun 5, 2025
Hello - I'm having extreme Inner tire wear on rear tires due to a bad camber arm design on my Tesla model X. The negative chamber is way outside of normal standards. I had an issue recently where my tire blew out. I did not notice until I had to replace it. I have changed tires three times in the last year. That's just egregious.
Incident date: Mar 1, 2025
Vehicle begins to shake when speed reaches 60 to 70 MPH (issue has been happening since the vehicle left the lot). Shaking can be felt in the steering wheel, gas/brake pedals and front seats. Vehicle has been taken to a Toyota dealership three different times and after three realignments and tire rebalancing, the issue still persists. Several 4Runner owner forums are experiencing the same issue in... Read more
Incident date: Apr 20, 2025
on 5/20/25, I had my Tesla repaired as I had suspension issues. They repaired my car to rectify my suspension for both my front and rear tires. Then on 6/12/25, I was driving on the highway and going about 70-75 mph when I heard a huge pop. No warning indicators came on and something did not feel right. I figured nothing else came of it. I was about 30 miles away from home and when I got home, my ... Read more
Incident date: Jun 9, 2025
Rear Trailing Arm Rusted Out, Car Can not be repaired per two citified mechanics.
Crash
Incident date: Jun 13, 2025
Just like the same era's Honda CR-V (the Honda Element's sibling car with many of the same components), the undercarriage rust on my vehicle is excessive: as described in the same era Honda CR-V's NHTSA Recall (23V-228). Large sections of my car’s rear frame are completely missing, and as shown in the photographs even the rear bumper fell off because of all of the rust. Just like with the CR-V, ... Read more
Incident date: Jun 11, 2025
Just like the same era's Honda CR-V (the Honda Element's sibling car with many of the same components), the undercarriage rust on my vehicle is excessive: as described in the same era Honda CR-V's NHTSA Recall (23V-228). Large sections of my car’s rear frame are completely missing, as shown in the photographs. My car is now undriveable. I had it towed to two Honda dealerships at my expense and b... Read more
Incident date: Mar 13, 2025
The contact owns a 2020 Subaru Ascent. The contact stated that while driving at an undisclosed speed, there was an abnormal rumbling sound coming from the undercarriage while driving over bumps in the roadway. No warning light was illuminated. The vehicle was taken to an independent mechanic who diagnosed the vehicle and determined that the front struts had failed and needed to be replaced. The co... Read more
Incident date: Oct 15, 2024
Incident Summary: On [XXX], I was in an accident and dropped my Tesla Model 3 at Tesla’s North Phoenix Collision Center in Nov 2024. I received the car back in Dec/Jan. Immediately, I noticed dangerous swaying, bouncing, and veering when hitting dips—especially on the freeway. The car was unstable and unsafe to drive at high speeds. In Feb/Mar, Tanner (assistant manager at the collision cente... Read more
Crash