Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 48,554 complaints — component: SUSPENSION
Incident date: Jun 22, 2025
The contact owns a 2015 Mercedes-Benz C300. The contact stated that upon taking the vehicle to an independent mechanic for a routine maintenance check, the contact was informed that there was severe corrosion on the subframe of the vehicle. The contact was informed that the vehicle was unsafe to drive and that several failures might occur due to the failure. The contact stated that recently, while... Read more
Incident date: Jul 7, 2025
The contact owns a 2024 Harley-Davidson FXLRS Motorcycle. The contact received notification of NHTSA Campaign Number: 25V375000 (Suspension); however, the part to do the recall repair was not yet available. The contact stated while driving over a bumpy road surface, the motorcycle swerved to the right or to the left. The vehicle was taken to the dealer but was not diagnosed or repaired. The contac... Read more
Incident date: Oct 1, 2024
The contact owns a 2022 Ford Bronco. The contact stated while driving at an undisclosed speed, there was an abnormal metal-on-metal sound coming from the vehicle. In addition, the contact was hauling a trailer during the failure. The vehicle was taken to the dealer, and the contact was informed that parts were not available. The vehicle was not diagnosed or repaired by an independent mechanic or t... Read more
Incident date: Jun 27, 2025
While driving, the Altima’s rear control arm and suspension links broke due to corrosion resulting in loss of safe control of the vehicle. Nissan is aware that this is a problem with this year and make vehicle. They issued an extension of the warranty for this issue. This should be a mandatory recall for safety concerns, not simply a warranty extension. This is a very dangerous issue that can le... Read more
Incident date: Jun 4, 2025
in late June 2025, I heard a loud noise in the rear of the Pathfinder, that would happen during normal driving and worsen if I went over a speed bump for example. I took it to a local mechanic . He informed me that the rear subframe was rotted. It was undriveable once I knew how dangerous this situation was. I have a [XXX] child. I am his legal guardian and he lives with me. We spend a lot of time... Read more
Incident date: Jul 3, 2025
After purchasing seems the vin was updated with information I was not disclosed. The bcm has never worked correctly the instrument panel is erratic and even with a code reader showing P codes there’s no check light. The steering makes the entire vehicle jump over half a road. Blind spot monitors don’t know what to do sometimes they are unavailable, odometer has all 9s sometimes. I did all the ... Read more
Incident date: Jul 4, 2025
When driving down the interstate the vehicle sways and makes steering challenging. Potential lack of control when hitting bumps on road at highway speeds. Taken to the dealership that sold the vehicle. They confirmed the issue. No warnings lights or notifications at this time.
Incident date: Dec 1, 2024
When I bought this camper I paid extra for an extensive warranty including the tires. On a recent trip I blew a tire on the trailer and contacted the warranty company. Was instructed to take the trailer and tire to an authorized service center. Upon doing so the service center notified me that the axles were bent because they were insufficient for the size of the trailer. The gentleman I spoke wit... Read more
Incident date: Apr 30, 2025
When traveling at highway speeds the rear suspension is not capable of handling road imperfections. When a pot hole or other disturbance occurs, the rear end of the vehicle violently porpoises and swing back and forth. This is made even more obvious when taking a long sweeping curves at 55 plus. It causes the entire chassis to become very upset. I have never had a car do this.
Incident date: Apr 15, 2025
Frame and undercarriage have excessive wear for age of vehicle despite normal maintenance and care. Rust and corrosion has made the vehicle unsafe to drive.
FORD
MUSTANG MACH E
(2022) — SUSPENSION
Jul 3, 2025
Incident date: Jun 27, 2025
The contact owns a 2023 Dodge Charger. The contact stated that while driving at an undisclosed speed, the steering wheel became firm. Upon inspection underneath the vehicle, the contact discovered that the front suspension bolts had severe corrosion. The vehicle was taken to an unknown dealer and a second dealer, Jerry Ulm Chrysler Dodge Jeep RAM (2966 N Dale Mabry Hwy, Tampa, FL 33607), where the... Read more
Incident date: Jul 3, 2025
The rear shocks have gone bad 2 times already, and now are bad a third time at 28,000 miles. The shocks begin to clunk and the rear end vibrates over bumps.
Incident date: Jan 15, 2025
Rear leaf springs are flat and curving in opposite direction causing vehicle to bottom out with only 100 pounds in the truck bed. This is a potential safety issue as control problems to keep vehicle going straight.
Incident date: May 5, 2025
Front end suspension need replacing confirmed by Nissan Dealership when rear suspension recall was done. Loud noise when in reverse or backing out with or without acceleration, transmission mount defect.
Incident date: Jul 2, 2025
I had my passenger drive shaft broken in May 2025, and there's a recall for the same issue for my model announced in June 2025. I had to change my shaft with an aftermarket part due to emergency during that time. Now, after the recall was announced I went to McCarthy Honda overland park for replacement. But the service personnel said that they don't see any dynamo on either of the shafts and denie... Read more
Incident date: May 27, 2025
My steering column/knuckle is cracked and my suspension is snapped causing issues for turning the wheel
Incident date: Jun 5, 2025
The front upper control arm on the driver’s side snapped in half, resulting in the complete detachment of the wheel while the vehicle was in motion. The failed component is still in my possession and available for inspection upon request. This failure placed both my life and the lives of others at significant risk. The wheel detached while I was driving, which could have led to a catastrophic c... Read more
Incident date: Jul 2, 2025
Rear lower control arm detached from subframe while highway driving. Lost control of vehicle. The problem has been an issue for Sonata and Azera however not for Elantra when the same thing happened. The component has not been inspected yet. There were no warning lights. Happened suddenly. Is available for inspection. Subframe became corroded from road salt. VEHICLES ORIGINALLY SOLD IN OR CURREN... Read more
Incident date: Jun 2, 2025
My 25 Pallisade front end/front wheels shake violently when braking and hitting a bump at the same time. It shakes so hard my steering wheel shakes also. It can happen when braking hard, soft, small bump, big bump, it doesn’t seem to matter. It is brand new and I took it into the dealership when there was about 1500 miles on it. They didn’t find anything wrong.
Incident date: Jun 13, 2024
I NEED HELP REPAIRING MY TRANSMISSION ON MY 2015 FORD ESCAPE SE IT'S COSTING ME $5,000 TO BE REPAIRED THAT I DON'T HAVE..
Incident date: Jul 2, 2025
The contact owns a 2022 Ford Bronco. The contact received notification of NHTSA Campaign Number: 25V025000 (Suspension); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving approximately 70 -75 MPH, the vehicle was driven over a bump in the roadway, ... Read more
Incident date: Jun 21, 2025
Around 52,000 miles, my front lower control arms started cracking. Around 57,000 miles, my front left strut assembly failed and started leaking oil. Based on a review of other complaints, these are known issues.
TOYOTA
HIGHLANDER
(2021) — SUSPENSION
Jul 2, 2025
Incident date: Mar 11, 2025
Both front struts and bearing plates failed at 75k miles. They were leaking oil before that mileage. Approximate date of failure was 1/5/24. No parts were available until now. Parts were on back-order for upwards of a year for this model of Highlander in the FWD configuration, with 18” wheels. Prematurely failure causes a lot of bouncing in the car, therefore making the vehicle unresponsive to q... Read more
Incident date: May 12, 2025
I am experiencing premature and uneven tire wear on my 2024 Toyota Tundra, specifically on the outer edges of the front tires. This has occurred despite proper rotation and no off-road use, the tires showed significant edge wear. Multiple alignment checks revealed improper front end camber and Toe settings, which appear to be part of a wider issue affecting many 2022-2024 Tundra's, especially 4WD ... Read more
GMC
SIERRA 1500
(2023) — SUSPENSION
Jul 2, 2025
Incident date: Jul 1, 2025
While driving i had the frame ibeam break above rear passenger side shackle that holds the leaf spring and axel to frame. This was the actual ibeam/frame itself that broke about 2 inches above shackle weld. After further inspection we found an additional crack that started in the frame above the driver side rear shackle as well. If it broke it would have meant complete loss of axel. Luckily the le... Read more
VOLKSWAGEN
ID.4
(2023) — SUSPENSION
Jul 2, 2025
Incident date: Jun 26, 2025
Upper control arms wear out and start making sounds
Incident date: Mar 3, 2025
Steering and breaking While driving at speeds 55-60 mph my car would shake when i applied the breaks to slow down. My safety and the safety of other were put at risk daily as i drove my car. Yes, I drove my car into Land rover in Richfield, MN and told the service advisor the problem i was having. With the last 30 days every time while driving at speeds of 55- 60 mph as i would apply the breaks... Read more
Incident date: Jun 30, 2025
This vehicle is not suitable for driving, it has suspension, alignment, brake and speed problems. I was about to have an accident, I was going down an avenue and suddenly the wheels stopped and the car began to move from one side to the other and I lost stability of the steering wheel and the car, putting my life and the lives of my family (my girlfriend and my mother) at risk, luckily I did not c... Read more
Incident date: Jun 11, 2025
Tesla lateral link bolts fell out and/or sheared off. The happened on the front driver side of the vehicle. It happened while driving.
Incident date: Jul 1, 2025
my control arm mount and frame of my element is rusted out, it is an ongoing problem with the honda element as i am seeing a lot of people online with similar issues. if this fails, it could put people at risk, i also see other elements on the road with a camber'd out back tire on the driver side. i believe these wheels would fall into the car causing an accident. there are no warning lights tha... Read more
Incident date: Jun 26, 2025
After doing multiple search online came across multiple user complaints about new Tesla model y juniper 2026 Lr awd you can feel vibration from steering wheel at highway speeds it is really specific at 80mph this is not a normal behavior especially vibrations took it to the service center and was told it was the wheels are not balanced properly so they fixed it apparently but is still doing it. I ... Read more
Incident date: Mar 1, 2024
The contact owns a 2003 Ford Windstar. The contact stated while attempting to reverse, the contact heard a loud sound coming from the front of the vehicle. The contact stated that steering wheel became difficult to turn. A local dealer was contacted. The vehicle was taken to the dealer where it was inspected, and the contact was informed that there was no recall related to the VIN for the failure.... Read more
Incident date: Jun 30, 2025
Land Rover has failed to provide an update/remedy solution to recall NHTSA Recall Number 24V-840 (Manufacturer Recall Number N759). The recall date was November 7, 2024.
CHEVROLET
SILVERADO 1500
(2022) — SUSPENSION
Jul 1, 2025
Incident date: Jun 26, 2025
Clunking noise coming from rear possible tow link, clicking noise coming from steering even when vehicle not moving
Incident date: Jan 19, 2025
Rear shocks keep breaking and needing to be replaced. Vehicle has about 35,000 and is about to go into the dealership for it 7th and 8th rear shocks in the last 9 months. If I was not vigilant about looking out for this problem, it would create an extremely unsafe vehicle on the road. This seems to be a common issue with the vehicle and the dealership even admitted it. There is a flaw in this OEM ... Read more
Incident date: Jun 30, 2025
STATEMENT OF FACTS 1.I am the registered owner of a 2023 Jeep Wrangler Rubicon (VIN: [XXX]), purchased for approximately $75,000 USD, inclusive of all taxes and registration, in cash. 2.I have been driving different cars for over 25 years and have owned multiple vehicles. This Jeep Wrangler is the most expensive vehicle I have ever owned, and the only one to cause severe safety issues for me and m... Read more
Incident date: Jun 18, 2025
While driving the vehicle in early February, I experienced a severe stability issue that caused the vehicle to nearly roll over while turning. The vehicle has since developed extreme wobbling, bouncing from left to right, especially when braking or turning. A loud crackling noise is present when making right turns. These symptoms are visibly apparent from outside the vehicle and severely affect st... Read more
Incident date: May 20, 2025
I was driving down the road and my car started shaking, I was about 5 or 6 miles from an exit so continued and within 1 mile a rod broke and fell on top of my tire causing me to catastrophically have to stop n swerve off the road in 5 o'clock traffic. I just purchased this car 3 months ago, no issues just happend all of sudden. There are reports of weak suspension parts for tesla specifically th... Read more
Incident date: Jun 30, 2025
The contact owns a 2016 GMC Sierra 1500. The contact stated while driving at an undisclosed speed, the contact stated that the steering wheel failed to turn into the intended direction. The contact stated that the steering wheel was 15 meters from center. Additionally, the contact stated that the vehicle drove abnormally rough. The vehicle was taken to the dealer where it was diagnosed with upper ... Read more
Incident date: Jun 23, 2025
The vehicle is unsafe to driver and others on the road. The power steering hose has had a leak since it was manufactured and was not fixed by the manufacturer at all! Tie rods gave away within 5 years of a mileage less than 24,200 miles. Cv joints along with tie rods have been easily compromised and damaged causing loss of control and steering .suspensions are no longer in tact nor reliable and w... Read more
Crash
Incident date: Jun 30, 2025
The contact owns a 2023 Tesla Model Y. The contact stated while driving at an undisclosed speed and attempting to complete a left turn, the contact briefly heard an abnormal clicking sound coming from the front end of the vehicle, after which the steering wheel jerked abnormally. The vehicle quickly returned to normal functionality, but the failure became a regular occurrence. No warning lights we... Read more
POLESTAR
POLESTAR 2
(2022) — SUSPENSION
Jun 30, 2025
Incident date: Jun 29, 2025
The contact owns a 2019 Ford F-350. The contact stated that on three occasions while driving approximately 60 MPH, the front end of the vehicle started to wobble violently. The contact stated that when the brake pedal was depressed and the vehicle decelerated below 30 MPH, the wobbling ceased. The contact stated that there were no warning lights illuminated. The contact’s wife observed an unknow... Read more
Incident date: Jun 29, 2025
The right front suspension upper knuckle joint cracked. The left knuckle didn't crack, but was not in good working order.
Incident date: Jun 25, 2025
The shocks have been worn out, clunking and not damping bumps. It causes excessive bounce making the vehicle hard to control on the road. It has been verified by a shop and no warning signs on dash.
Incident date: May 10, 2025
The contact owns a 2012 GMC Acadia. The contact stated that shortly after purchasing the vehicle, the check engine warning light illuminated. The vehicle was taken to the local mechanic who discovered that the catalytic convertor was faulty and needed to be replaced. The mechanic also inspected the vehicle and determined that the steering rack, front struts, and suspension control arms were also ... Read more
FORD
BRONCO SPORT
(2021) — SUSPENSION
Jun 30, 2025
Incident date: May 15, 2025
The contact owned a 2024 Kia EV9. The contact stated while driving at an undisclosed speed, several warning lights illuminated, and the vehicle lost automotive power. The vehicle was towed to the dealer, where it was diagnosed with a failed rear inverter. The contact was informed that the rear inverter needed to be replaced. The vehicle was repaired. The failure reoccurred. The vehicle was towed b... Read more
Fire
Incident date: Jun 29, 2025
The contact owns a 2021 Ford Bronco Sport. The contact stated while attempting to make a left turn, the front and rear end of the vehicle was shaking abnormally. The contact stated that neither a dealer nor an independent was contacted. The vehicle was not taken to a dealer or an independent mechanic to be diagnosed. The vehicle was not repaired. The contact related the failure to an undisclosed T... Read more
POLESTAR
POLESTAR 2
(2022) — SUSPENSION
Jun 30, 2025
Incident date: Jun 28, 2025
The contact owns a 2015 Acura TLX. The contact stated while driving 70 MPH, the vehicle vibrated abnormally. The contact became aware that the front axle had detached from the vehicle. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 94,906.
Incident date: Jun 28, 2025
The contact owns a 2024 Ford Bronco. The contact received notification of NHTSA Campaign Number: 25V025000 (Suspension); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was made aware of the issue. The contact had not experienced a failure. ... Read more
Incident date: Jun 29, 2025
I had a sudden catastrophic engine failure 3/13/25. I previously filled out an NHTSA report, but I would like to add to my case. My engine was towed to the dealership and replaced. 4/25/25 the check engine light started coming on intermittently again. The service suspension notification, replace the battery in your key fob notification (which was replaced in February), and the check engine light h... Read more