Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 49,170 complaints - component: SUSPENSION
Incident date: Nov 18, 2025
The front suspension on my 2021 Tesla Model Y developed progressive creaking and groaning noises during low-speed turning, especially in parking lots or when maneuvering. The noise began intermittently around 45,000 miles and became much louder by around 86,000 miles, which made me concerned about a potential safety issue before a long family trip. The sound comes from the front lower suspension ... Read more
Incident date: Oct 8, 2025
Started driving home and heard the vehicle making clinking noises. Then the service 4wd light came on. It slips in shifting almost like the vehicle shuts down for a sec and then comes back. When you are sitting the vehicle will randomly jerk forward even in park mode. Like the brake releases and then comes back. It's very unsafe and with it shifting the way it does the actuator is failing which in... Read more
Incident date: Apr 22, 2025
Refusing to replace bad suspension components under warranty due to Toyota being above the law and more concerned about profits than safety on the road ways.
Incident date: Nov 16, 2025
The front axle support and the right front control arm bearing bracket may be separating, which is causing my vehicle to continually fall out of alignment. This ongoing issue is leading to accelerated tire wear, despite the fact that I have not driven many miles. The manufacturer needs to address the underlying cause, as the dealership continues to recommend alignments without resolving the root p... Read more
Incident date: Nov 17, 2025
I pulled into the driveway (at about 5 mph) of my passenger's home, when a very loud, metallic pop occurred somewhere inside my vehicle. I could not discern the problem by visually inspecting the car. Upon returning to my home, I arranged for the dealership to inspect the car's suspension. They found that both rear springs had snapped off from their lower vehicle attachment points. At the time... Read more
Incident date: Nov 5, 2025
I am reporting a safety issue involving my 2025 Tesla Model 3 Performance. My steering wheel began shaking while driving, and the vehicle felt unstable, especially at speed. I brought the vehicle to Tesla Service in Las Vegas. Their inspection found that the outer tie rod nut on the passenger front side was loose, which created steering play and caused the steering wheel shake (documented in Tesla... Read more
Incident date: Jul 15, 2025
Car swerved to the left unexpectedly causing it to do a 180 degree turn and impact the drivers side. Side airbags deployed and emergency response was initiated. Prior to the swerve in question, the car had experienced about 6 smaller swerves that we attributed initially to a wind gust. All of the swerves felt like a strong wind was hitting the drivers side rear quarter area. The Estimate of ... Read more
Crash
Incident date: Nov 18, 2025
Lower lateral link , and front lower compliance link and upper control arm assembly all broken and needed repair. Tesla service shop confirmed lower links were broken on both side, causing major safety concerns. They said it needed to be fixed or car could not be driven. This is a WELL DOCUMENTED issue all over the internet. The shop confirmed and said this repair is made all the time, and typica... Read more
MERCEDES-BENZ
EQS 450 4MATIC
(2024) - SUSPENSION
Nov 18, 2025
Incident date: Nov 17, 2025
Vehicle: 2021 Tesla Model S Long Range VIN: [XXX] I am reporting multiple safety-related defects that existed at delivery or developed shortly thereafter, and Tesla has refused to diagnose or repair them under warranty. These defects create an unsafe driving condition and risk of loss of control or collision. Defect Summary: 1.Alignment Defect at Delivery: On the day I bought the car, the steer... Read more
Incident date: Oct 15, 2025
The contact owns a 2024 Honda Prologue. The contact stated that while driving at an undisclosed speed and making a turn, the vehicle made abnormal clanking and grinding sounds. The message "Drive with Caution - Acceleration Decreased" was displayed. Additionally, the heater was inoperable, and the battery failed to charge above 25 percent. The vehicle was taken to the dealer, who replaced the fron... Read more
Incident date: Sep 1, 2025
Vehicle Air suspension keeps failing. Mostly when at high speed on highway, warning signs keep coming for "immediate air suspension service required". Vehicle bounces a lot
Incident date: Nov 13, 2025
The 1st time it happened I was getting on highway and went over a Crack in road and my jeep started vibrating violently. Totally scared me but once I slowed down it stopped so I figured it was a fluke thing. My hubby drove it to Seattle and going 70 he went over grooved pavement and the shaking happened again. Third times a charm at 65 and didn't go over anything and it scared the crap out of me s... Read more
JEEP
WRANGLER 4XE
(2024) - SUSPENSION
Nov 17, 2025
Incident date: Nov 16, 2025
Subframe rust ? my 2006 chev eq , has only 50, 000 mile on it and the sub frame is rust out ? I check for recall but said 0 ? I can’t under stand how ? Body guy said it going to cost thousands of dollars ! I can’t afford that ! ! what should I do ? There Should be a recall ? on this frame ! Frame is very important part of the car ! I had lot of chev from 1970 to 1980 with 150... Read more
HONDA
CIVIC HATCHBACK
(2024) - SUSPENSION
Nov 17, 2025
Incident date: Apr 5, 2025
The contact owns a 2023 Jeep Wrangler. The contact stated that while driving 35-60 MPH, the vehicle was wobbling. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the wobbling was caused by the damper, and the transmission needed to be replaced. The vehicle was repaired, but the failure recurred. The contact received notification of N... Read more
Incident date: Nov 17, 2025
The contact owns a 2024 Honda Civic Hatchback. The contact stated that while driving at 35 MPH, the vehicle suddenly lowered to the ground and slid to a stop. The contact stated that the passenger's side front wheel had detached and rolled away from the vehicle. A bystander picked up the wheel and returned it to the contact. The vehicle was towed to the residence. The vehicle was then towed to th... Read more
Incident date: Nov 17, 2025
The front eyes of both leaf springs were broke. Took truck to local shop to repair a tire leak and they called me to ask me how I drove the truck there as they never saw anything like it before. This is a major component that maintains the rear axle geometry and could have been a safety risk and should never be a concern on a 5 year old vehicle with under 100,000 miles. Vehicle has not been in... Read more
Incident date: Nov 15, 2025
Steering of the truck. No, it has not been reproduced by a dealer No has not been inspected Does not do it all the time, does in over period of times cannot specify any specific time you be driving and all sudden the wheels seem to lock and hard to steer and turning is very hard.
Incident date: Aug 28, 2025
TSB 02-003/24 Car front suspension bolts corroded and making metal on metal sounds during turning and braking
Incident date: Sep 2, 2025
Description of the Problem On August 28, 2025, I had my vehicle serviced at Nissan of Dearborn due to a transmission malfunction. After the service was completed, I noticed the front end was pulling to the right, as time progress I became concerned. I took the vehicle to an independent service center for a front-end alignment. During the inspection, I was informed that the control arms were loose ... Read more
Incident date: Nov 15, 2025
When I purchased the 2023 tundra trdpro it came from the factory out of alignment. They replaced the stock tires within 4000 miles. Since I the vehicle has required 3 alignments. I run summer and winter tires. I am on my 3rd set of summer tires, 2nd set of winter tires and the truck only has 33000 miles on it. Both wheels have positive camber and my steering wheel is approx 5° off center when whe... Read more
Incident date: Nov 13, 2025
Due to the track bar, steering damper and struts failing after less than 28k miles, the jeep is now exhibiting the previously investigated "Death wobble" causing a dangerous driving condition when exceeding 55mph. While driving, the vehicle began to shake so violently causing me to almost lose control and drive into oncoming traffic. The only way to stop the shaking was to have to stop suddenly ... Read more
Incident date: Nov 10, 2025
While parking the car, the bolts on the front lower control arm/tension link—part of the front suspension assembly—came off entirely. Our family, including our two children, were in the car, and the situation was terrifying. If this failure had occurred while we were driving, it could have resulted in a major, life-threatening accident.
Incident date: Feb 1, 2021
During the installation of the rear frame bracket (recommended from the 2011 recall), it was determined the vehicle is unsafe. The frame brace recall not designed for the 2012 CRV would not fit the vehicle. Notified customer of the condition of the left control arm. Not safe for the road. Recommended not to drive this vehicle.
Incident date: Nov 5, 2025
Left lowlight headlight stops working intermittently and then completely. Both front axles cracked. Right rear shock busted. Gas purge valve malfunctioned
Incident date: Jul 7, 2025
The contact owns a 2015 Ford Explorer. The contact received notifications of NHTSA Campaign numbers: 19V435000 (SUSPENSION), 21V537000 (SUSPENSION), 24V031000 (STRUCTURE), and 25V695000 (BACK OVER PREVENTION); however, parts for the recall repairs were not yet available. The contact stated that while driving at various speeds, the contact heard outside noises inside the vehicle. In addition, the c... Read more
FORD
TRANSIT CONNECT
(2016) - SUSPENSION
Nov 14, 2025
Incident date: Nov 14, 2025
The contact owns a 2015 Mercedes-Benz GLA250. While the contact's daughter was driving at an undisclosed speed, the rear suspension collapsed. The contact stated that when the failure occurred, the vehicle swerved into the next lane. The contact stated that there were no other vehicles nearby during the failure. The vehicle was towed to the dealer, where it was diagnosed with frame corrosion. The ... Read more
Incident date: Nov 9, 2025
Compliance arm bolt securing it to the subframe is fractured. Tesla has dismissed my ongoing concerns of vibration and instability while driving. Stating they performed an in depth inspection of all suspension and subframe components and found nothing of concern during last service appointment. I did my own inspection and found the fractured bolt. Sent photo to service and they are trying to play ... Read more
Incident date: May 1, 2025
The contact owns a 2020 BMW X7. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from the wheels while turning to the right or the left. No warning lights were illuminated. The vehicle was taken to the dealer, where it was diagnosed that both front control arms needed to be replaced; however, the vehicle was not repaired due to the cost. Upon invest... Read more
Incident date: Mar 19, 2025
On my way home about 2 mi from my house. I heard a little clunk noise coming from the front of my car and I keep driving and I hit a bump. It sounded really loud so I really drove slow. I got home back into my garage. I can hear it really loud sound from the front. The next morning I jacked my car up pull the wheels out. Was checking to see where the noise coming from. What I notice on one side th... Read more
Incident date: Oct 22, 2025
Please see attachment: Dear Mr. [XXX] , Mr. [XXX] , and Federal & State Officials, This email serves as formal legal notice, final demand, and a request for immediate investigation into Jaguar Land Rover North America’s ongoing failure to perform a federally mandated safety recall (NHTSA Recall No. 25V-514, Manufacturer D019) affecting my 2016 Range Rover Sport (VIN ????????????). My authorized... Read more
Incident date: Nov 11, 2025
This is a follow-up to two previous complaints. The first complaint was filed around 5/22/25, and the second complaint was filed around 7/08/25. The complaint is related to a 2022 GMC Yukon that we purchased new. As reported in the previous complaints, we experienced several problems with the suspension and steering of the vehicle. The SUV continues to have a knocking, cracking, snapping noise com... Read more
Incident date: Nov 9, 2025
I am reporting a safety defect involving loose lower control arm bolts on my 2023 Tesla Model Y Long Range (VIN: [XXX] ), discovered at 33,008 miles. We purchased the vehicle brand new, and it has no modifications or repairs to the suspension. On 09/02/2024, a warning light appeared. At the time, I did not know if it was related to the suspension. In the weeks after, I began noticing popping/clun... Read more
Incident date: Nov 2, 2025
The contact owns a 2006 Jeep Liberty. The contact stated that while driving approximately 20-25 MPH, the front control arm fractured. The front wheel seized, and the vehicle drove into a driveway. There were no warning lights illuminated. The vehicle was towed to the residence. The local dealer was contacted and suggested an appointment, and that the rear control arm was not covered under warranty... Read more
CHEVROLET
SUBURBAN 1500
(2025) - SUSPENSION
Nov 11, 2025
Incident date: Sep 29, 2025
At 66,000 miles I had to rebearing the Transfercase,and rear differential. at 88,000 miles I had to put a metal oil pan on it, because Ford used a two peice Plastic one.. they leak. Now I have a bad yoke off the transfer case,AND, the rear springer hangers are cracked on the welds. This is structural failure,..Ford is aware of the proplem ,because they offer a repair kit. I bought this truck new... Read more
Incident date: Oct 27, 2025
I purchased a used 2016 Jeep Renegade from a dealership located in Chicago, Illinois, on October 12, 2025. The seller assured me that the vehicle title was available and promised to mail it to me the day after the purchase, since I live in Nebraska and could not return in person to pick it up. It has now been more than three weeks, and the dealership has not delivered the title, now claiming that ... Read more
TOYOTA
HIGHLANDER
(2022) - SUSPENSION
Nov 11, 2025
Incident date: Oct 1, 2025
with 500 miles on the car i heard a faint rattle around the front driver tire when driving slow on rough roads and slow over small bumps. Now with 3600 miles on the car the noise is much louder and something sounds very lose. Fear failure of suspension will cause an accident. TSB was released on CX-70 for vehicles produced prior to my vehicles production date. Fear the issue has not been resolved ... Read more
Incident date: Jun 13, 2025
It is been only 6 years with 100% city and highway driving and dealer informed me that bushings are already cracking and need to be replaced soon. Car is in mint very good conditions with no other issues.
GMC
SIERRA DENALI
(2017) - SUSPENSION
Nov 10, 2025
Incident date: Oct 13, 2025
i have tried to get the recall 25V-514 repaired at two separate LR dealerships. One in MA and one in FL No parts available and no information on when they will be available.. Call LR customer service only to be told they dont have any information on parts availability. Recieved original notification 12/18/24 Second notification 9/5/25 MANY people affected by this safety issue and NO-ONE KNOWS WH... Read more
Incident date: Nov 7, 2025
The contact owns a 2018 Ford F-150. The contact stated that the rear suspension spring was cracked. While looking underneath the vehicle, the contact noticed a hairline crack on the weld. There was a vibration in the vehicle while driving. There was no warning light illuminated. The local dealer was contacted, but no assistance was provided. The vehicle was not diagnosed or repaired. The manufact... Read more
Incident date: Aug 13, 2025
Unknown was traveling twenty five miles an hour heard a lot of thumping.Noises took it to the dealership Ptu is bad
LAND ROVER
RANGE ROVER
(2017) - SUSPENSION
Nov 10, 2025
Incident date: Oct 4, 2025
Vehicle had a low tire, vehicle indicated it needed to be driven for recalibration of the sensor(s). Took vehicle for short drive up two lane road. Turned around and headed back to where was staying and upon acceleration the vehicle seemed to have pulled off the road but come to find out it didn't at all go off the right side of the roadway. The vehicle sort of jerked and went to the left, caus... Read more
Crash
Incident date: Oct 15, 2025
UNKNOWN exact cause. Rear end of vehicle suddenly appears lower than normal. Suspension seems to be issue. Feels as though vehicle lost suspension in rear with no obvious outward cause. Awaiting inspection at dealership. Does not seem safe to drive in current condition with unknown cause of issue at this time. having vehicle towed to dealership for further diagnostics today.
Incident date: Jul 1, 2024
The contact owns a 2025 Tesla Model 3. The contact stated that the vehicle was vibrating while driving at 60 MPH, and the vibration was going to the contact's head. There were no warning lights illuminated. The vehicle was taken to the local Tesla service center, where it was diagnosed with needing the four tires balanced, and the passenger’s side rear tire was replaced. The vehicle was repaired... Read more
Incident date: Aug 28, 2025
The steering wheel shakes a high speeds over 70 on highways . I’ve had it in and have had the steering wheel replaced . Another time the dealer thought it was the “death wobble” then said they didn’t find anything wrong but said it was a problem with the battery making the car heavy . This problem was not occurring previously and I drive this car every day. It does not feel right or normal... Read more
Incident date: Oct 22, 2025
Hi, I think that this vehicle is major safety issue for both me and others, since bought new it tends to pull to the right , hard to steer or keep it in lane straight without wondering away! Pre mature Tire wear and tear vehicle inspected by different Honda dealerships multiple times with multiple alignments correction done and parts replaced under warranty to it with no remedy or resolution, file... Read more
Incident date: Nov 1, 2025
My front driver side wheel completely detached from the vehicle’s body while I was driving home causing the left side of my car to collide with the street pavement and skid to a stop. The driver door airbags deployed, fluid leaked from under the vehicle and the bottom driver side of the car was damaged including the back left wheel/tire. The car had to be towed and an insurance claim was filed f... Read more
Crash
Incident date: Nov 8, 2025
I was driving on the interstate when car started vibrating and making a terrible sound. Dealership advised both front lower control arm bushings were worn and had play. Had them replaced but because they are rubber technician advised this will most likely happen again. My car has only 46k. I bought it new in 2017.
Incident date: Jul 8, 2025
My 2021 Model Y at 49,865 miles had a safety-critical failure of the "front lower compliance and lateral links." The Tesla technician confirmed it was a "safety issue."
Incident date: Feb 27, 2023
1 - The rear axles have failed. 2- A rear axle failure while driving presents extreme safety hazards, including sudden loss of vehicle control and stability, potential wheel separation, and abrupt loss of drive power, greatly increasing the risk of a severe accident 3 - Polestar has created a report on 3/4/24 regarding the issue AND IS AWARE OF IT - Technical Journal 36854.1.0 - Ticking noise du... Read more
Incident date: Nov 2, 2025
1. During summer months the wireless charger does not work and heats up the phone to hazardous levels, when I take it to service while under warranty, they are saying its a known issue and want to charge customers for replacing charging pad 2. The suspension of the car is making sounds, Tesla wants me to pay labor charges for fixing it under warranty. The suspension issue happened in almost all t... Read more