Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 49,170 complaints - component: SUSPENSION
HYUNDAI
SANTA FE HYBRID
(2025) - SUSPENSION
Dec 26, 2025
Incident date: Dec 22, 2025
Steering goes in and out, stability control keeps acting up and light stays on, and service braking. Contacted RAM dealership, and was told that the recall was already completed before I owned it. It seems odd that the same symptoms are showing up again. I can’t drive the truck safely. The steering locks up and hard to turn. The anti-lock brakes are activated when using brakes.
Incident date: Nov 19, 2025
My vehicle has both cracked and leaking rear shocks as well as issues with the rearview camera and infotainment system. I have gone through two Ford Dealerships to remedy this issue and was told parts are on back order. I attempted to remedy this issue when I first received notification that parts were available in August 2025. When I drive, I can feel the suspension is not providing support and c... Read more
GMC
SIERRA 1500
(2019) - SUSPENSION
Dec 24, 2025
Incident date: Dec 23, 2025
Supplemental Safety Description I am submitting this supplemental statement to provide a complete and consolidated description of the ongoing safety concern affecting my vehicle. Vehicle Behavior and Safety Symptoms During normal driving conditions, the vehicle consistently exhibits directional instability, including pulling to one side and difficulty maintaining straight-line tracking. Steering c... Read more
Incident date: Dec 31, 1969
All in the same day: 1) Odd sound from behind the pedal area of driver side front quarter (sounded like a styrofoam cooler top rubbing against the cooler is the best way to describe - faint though). 2)BANG when in a parking garage turning full right but still able to control without difficulty. Made it home without incident. 3)Later that day, just after getting off of I4 in Orlando I pulled into ... Read more
Incident date: Apr 1, 2025
I am submitting this complaint to report a dangerous and repeatable safety defect involving my Nissan Altima that caused me injury and resulted in vehicle damage. On December 16, 2025, I parked my vehicle on an incline and shifted it into Park. The gear selector and dashboard indicator both confirmed that the vehicle was in Park. I exited the vehicle and was not applying the brake. While the engin... Read more
Crash
Incident date: Nov 27, 2025
Unknown When turning vehicle makes noise (Looks like CV joint noise)
CHEVROLET
SILVERADO EV
(2025) - SUSPENSION
Dec 24, 2025
Incident date: Dec 21, 2025
On this day, I financed the vehicle and was promised that it was safe to be on the road. This is the second vehicle. He’s done this to me with. He gets these vehicles and just put stickers in the windows and then people break down or their lives are in jeopardy so I left there After I purchased the truck the following day I was driving and I noticed a bunch of defects which included a death wobb... Read more
Incident date: Dec 17, 2025
I’ve taken my car to the dealer multiple times for an issue with steering and a loud clunk in my front end that wasn’t there when I bought it. I’ve constantly been told it’s normal or nothing is wrong but it’s becoming a real concern for me to drive I’ve almost been veered into oncoming traffic because the car wanders and steering doesn’t react very well. I’ve tried switching wheel... Read more
Incident date: Jan 8, 2025
I was at work and went to move my car in our parking garage. I hit a bump and my front tires started to shake along with my steering wheel, and my brakes wouldn't work. I briefly lost total control over the brakes, steering wheel and tires causing me to almost hit a parked vehicle before everything self corrected. No alerts came on. I recently was hit on my rear passenger side and had repairs done... Read more
Incident date: Dec 20, 2025
For a few weeks prior to 12-21-2025, I've experienced minor Jeep "death wobble" (suspension issue) at highway speeds when encountering an irregularity (bump) in the road surface. On 12-21-2025, I experienced moderate Jeep "death wobble" at around 60 mph (several times). On a desert 2 lane highway, I was seriously in danger of running off the road to the right (crashing into rock faces bigger tha... Read more
Incident date: Dec 1, 2024
The contact owns a 2021 Ford Bronco. The contact received notification of NHTSA Campaign Number: 25V025000 (Suspension); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the vehicle was bouncing. Additionally, the re... Read more
Incident date: Dec 25, 2021
Brought the vehicle to the dealer for standard 40,000 mile service. When it was raised on their lift, the rear end dropped out because both driver and passenger side leaf springs had broken at the mount bushings. The springs had been broken for some time, as there was significant rust at the broken points. The truck drove normally. This was only discovered once the truck was on a service lift. ... Read more
Incident date: Dec 17, 2025
My rear airbag suspension consistently looses air pressure and drops to the lowest setting. The dealer is unable to find a cause of the issue. It is a safety issue because I use the truck to pull a camper and if I loose the rear air suspension while towing, I would loose stability and possible cause an accident. There are no warning lights that there is a problem with anything and the diagnosti... Read more
Incident date: Dec 20, 2025
Failure of frame on left side of vehicle between frame rail and fuel tank. For a approx 10 year old vehicle that is garaged and does not drive in inclement weather this SHOULD NOT be happening.
Incident date: Dec 22, 2025
I was reversing out of a spot and I heard a loud bang. When I looked my rear control on my passenger side had broken due to rust and corrosion. I reached out to Nissan because I saw there was a voluntary recall and I had never received any information. When I contacted them they told me I was outside of the timeline but the website doesn’t explain that. They never notified me about the safety is... Read more
Incident date: Dec 22, 2025
I'm Experiencing a KNOWN Jeep issue called the "DEATH WOBBLE". I only have 17800 miles on the vehicle and I'm 6 months out of warranty. when this vehicle gets into the death wobble mood it becomes totally uncontrollable and extremely unsafe to drive. the driver needs to slow down to under 40MPH or to a complete stop for it to stop. You can be driving at 65 MPH and the vehicle will go into convulsi... Read more
Incident date: Nov 25, 2025
The vehicle's suspension is excessively stiff and harsh since new, transmitting all road imperfections, bumps, and irregularities directly to the driver and passengers, causing discomfort and fatigue. Additionally, there is abnormal noise (clunking/rattling/creaking/popping) from the steering rack area, especially when turning the steering wheel at low speeds, over bumps, or when stationary. The s... Read more
Incident date: Dec 19, 2025
The REAR end of the truck needs to be repair. The dealership says multiple people have needed to order the rear end.
Incident date: Dec 19, 2025
During a PA State inspection, a leaf spring was discovered to be broken.
Incident date: Nov 26, 2025
Coolant bypass value change and they have put 500$ for labour total 656$ for value change
Incident date: Aug 23, 2023
The kia since bought brand new would have alignment issues even after getting alignments every 3-4 months and the dealership claim that they don’t whats causing constant misalignment after seeing theres no signs of external damage. Due to the misalignment it wears down the tires and made one of my tires explode on the road. Also the door seal on the driver side gets a chunk ripped out from just ... Read more
Incident date: Dec 12, 2025
Two of the bolts fastening the front left control arm has fallen off an my car was not moveable. The front left wheel was static and not moving. This happened during while I was driving in active traffic. Had to get the car towed to Tesla for servicing.
Incident date: Sep 10, 2025
Refer to Safety Recall 25V747 and see the attachment which outlines our complaint. RV does not comply with requirements of FMVSS 110 and 49 CFR Part 567. We were the reporting party to the manufacturer and according to NHTSA database, our VIN is not present for the required recall service/extended fuel tank replacement. The RV manufacturer and dealer are not presently responding to requests fro... Read more
Incident date: Jan 3, 2023
Hi there, I purchased this car used with approximately 78,000 miles on it and this incident occurred at 94,000 miles. The car is equipped with a system call ACE (Active Cornering Enhancement) system. The system sends hydraulic fluids to each cornering of the car to help stabilize it around corners. Land Rover installed steel hard lines to deliver the fluids to each corner. They also tucked the ... Read more
Incident date: Dec 10, 2025
All the specific details are unknown, but I had a mechanic work on my car and the problem that he had to fix. He stated that it should’ve been detected, but it was something wrong with my car, letting me know that I had the problem and also I have to keep replacing my camshaft timing Solenoid my car keeps giving me error codes P0011 and P0128
Incident date: Dec 18, 2025
I am US military stationed in Belgium. There are several Jeep dealerships within a 100 mile radius, but none of them will remedy the recalls on my 2022 Jeep Grand Cherokee L. VIN: [XXX] Recall #1: Summary An incorrectly installed rear coil spring may detach from the vehicle while driving. Safety Risk Rear coil springs that detach from the vehicle while driving may result in a hazard to operato... Read more
Incident date: Nov 22, 2025
Honda Canada recognized the safety risks from salt damage to the frames and rear suspension of Honda Elements and recalled all years of the Element for warranty repairs, or if the damage was too severe, buy back of the vehicles. Yet they have not in the USA in rust belt states where salt damage is prevalent. As you will note from the attached photos, severe injury or death could occur in a major... Read more
Incident date: Dec 11, 2025
I am reporting a potential safety-related defect involving premature axle failure on Mazda CX-50 vehicles. The axle appears to be prone to early failure under normal driving conditions, sometimes at relatively low mileage. There are multiple reports from other Mazda CX-50 owners describing similar axle or CV axle failures, including clicking noises, vibration, loss of power to the wheels, and com... Read more
SUBARU
XV CROSSTREK
(2013) - SUSPENSION
Dec 18, 2025
Incident date: Nov 7, 2025
Authorized dealership service department (Toyota West/Germain Automotive Group) performed structural repairs and released a vehicle back to me as safe. I operated this vehicle on public highways with my child. Upon subsequent inspection, the same dealership declared the vehicle a 'Total Loss' due to structural frame damage caused by their own technician. The dealership knowingly allowed a structur... Read more
Incident date: Dec 18, 2025
- Loud rattle in back of car which was determined by Brenham Tx Hyundai dealer to be bad rear shocks on 12/4/2025. - Inspection available upon request. - Faulty shocks could fall off and cause a wreck or damage/wreck to anyone following. - Brenham Tx Hyundai performed the inspection. - No warning other than the loud rattle coming from back of car. We were told that the shocks were in inventory. S... Read more
Incident date: Dec 18, 2025
Since the first week of driving my vehicle in August, I have reported to the dealership that it rides fairly bumpy over any road and fails to properly break if it is a bumpy road, causing me to almost have a collision. The dealership was unable to reproduce the same issue I was having and says that my car drives just fine. No messages have popped up
Incident date: Sep 18, 2025
Vehicle only has 13K miles and is one year old, and is making a clicking noise when turning. Especially noticeable when it's cold or I just started driving the vehicle. Called Honda Dealership and the service advisor acknowledged that they're aware of this problem but do not have the parts available to fix it. I believe this vehicle has a problem with defective CV joints/ankle. I was told they wou... Read more
Incident date: Dec 8, 2025
My car is swerving and uncontrollable upon accelerating and feels very unstable when taking turns.
Incident date: Nov 25, 2025
Steering rack is starting to creak non stop, it began around 4k miles, the car currently has 5,350 miles. Brought car to Lia Honda, Northampton, Ma. They tightened up all front suspension bolts but this did nothing and told me "drive the car more to see if the noise goes away" However after spending 5 mins researching on the internet I came across a plethora of 11th gen accord owners complaining a... Read more
Incident date: Dec 3, 2025
A structural chassis component (V-brace) was permanently removed from my vehicle by Tesla Service during a service visit. The removal was performed under a Tesla-described engineering retrofit (Tesla Service Article 9188600). The component was not reinstalled or replaced, and Tesla stated that once removed it cannot be reinstalled. The service visit was originally initiated due to a persistent rat... Read more
FORD
MAVERICK HYBRID
(2022) - SUSPENSION
Dec 17, 2025
Incident date: Oct 29, 2025
I am reporting a safety issue involving my Mercedes-Benz GLK 350 following repairs performed by an authorized dealership, Critz Mercedes-Benz in Savannah, Georgia. I brought the vehicle in due to persistent noise when shifting gears and steering-related symptoms. I asked the dealership to fully investigate the cause of the issue and not limit the diagnosis or repair to any single system, as I am n... Read more
Incident date: Dec 17, 2025
Transfer case on 2019 X5,yes available for inspection upon request. At stop position making right turn or left turn the vehicle jutters,also in reverse. Yes - confirmed by the bmw service center who tried to charge for diagnostic fee. Manufacturer knows of issue on 2019 X5 models. Video of these transfer case issues all over online in videos. Issue started about 6 - 9 months ago.
CHEVROLET
SILVERADO 1500
(2015) - SUSPENSION
Dec 17, 2025
Incident date: Dec 16, 2025
Recurring rear suspension clunking/rattling over bumps compromises handling/control. Authorized dealer (Volvo Cars Marin) failed to repair after 40+ days out-of-service and 2 attempts. Noise documented in videos; dealer now delays service 33+ days. Safety risk during turns/emergency maneuvers.
Incident date: Dec 31, 1969
A safety recall was issued in September 2025 for my vehicle. I contacted my local dealership (Pasadena Land Rover / Range Rover) and was informed that recall parts were not available. In the first week of December, the front right suspension began making a clunking noise, consistent with the recall defect. When I contacted the dealership, I was told that I would be required to pay out of pocket f... Read more
Incident date: Nov 10, 2025
The rear self leveling shocks are worn out. The car bounces terribly and control is an issue. I have confirmation from the dealer that the shocks need to be replaced. There were no warnings that the parts were broken.
Incident date: Dec 13, 2025
Repeatedly disply reduce engine warning, , stabiliTrak / traction warnings, loss of power while driving, and dashing board goes dark.
Incident date: Jun 23, 2023
The front suspension control arm was completely detached due to unfastened bolts. While this happened on the parking lot at low speed, such detachment at highway speed would certainly lead to major damage, loss of control and injuries or death to the driver. Pictures attached show that the bolts did not have any thread lock applied and simply unscrewed themselves due to vibration. The vehicle was... Read more
CHEVROLET
SILVERADO 1500
(2022) - SUSPENSION
Dec 16, 2025
Incident date: Dec 13, 2025
The steering and suspension system appears to be malfunctioning. The vehicle consistently pulls to the right during normal driving and does not track straight when the steering wheel is held centered. This condition requires constant steering correction and affects vehicle stability and control. My safety and the safety of others are put at risk, particularly at highway speeds or during emergency... Read more
Incident date: Dec 16, 2025
Basically stated, death wobble, after looking up symptoms. At 65 mph on the highway, hit a bump and the entire jeep shook uncontrollably. I just purchased it used not 10 minutes prior to the incident. The dealership failed to mention this and sold it as-is.
Incident date: Dec 16, 2025
There is a knocking/clicking sound when I accelerate and turn. It sounds like a CV joint. I had it evaluated by the dealer today and they reported they heard it once, but could not reproduce the problem, so they tightened some bolts, but that was all. As soon as I left the dealer it made the noise coming out of the dealer's driveway and multiple times on the way home. I have scheduled another ... Read more
Incident date: Nov 10, 2025
On 12/12/2025, Subaru Orange Coast (Santa Ana, CA) service advisor stated via text: "Breaks feel fine, no issues there," "Tires no issues there," "Struts no leaks or issues," and "Car is ready for pick up." On 12/16/2025, Service Director confirmed: brake rotor defects, weak struts causing tire wear, and replaced both rear struts, tires, and "the other 2" components under warranty/customer satisfa... Read more
Incident date: Dec 11, 2025
My wife and I purchased a new 2025 Honda Odyssey Van as it currently has about 11,000 miles and we both have noticed a front end vibration/rattle/noise that can be heard and felt in the steering wheel at varying speeds in the front suspension which leads me to believe as an engineer there are issues with sway bar end links, bad strut mounts, or loose control arm bushings that are especially notice... Read more
ALFA ROMEO
GIULIA
(2019) - SUSPENSION
Dec 15, 2025
Incident date: Dec 14, 2025
While slowly backing out of a parking space at a Whole Foods in San Jose, CA, the driver's-side front wheel suddenly collapsed without warning. The front tire completely locked up, preventing further movement. Upon inspection, I found two bolts lying on the ground and the lower control arm detached and hanging loosely. The sudden jolt from the tire impacting the vehicle's body also caused minor d... Read more
Incident date: Jul 3, 2024
While driving the car approaching a stop the brake pedal suddenly went almost all the way to the floor. Had to press the brake multiple times to come to a complete stop. It is unsafe when traveling in traffic and unable to slow down fast enough to stop the vehicle which can cause an accident. The vehicle has not been inspected. Contacted a mechanic and described the issue and stated this sound lik... Read more
Incident date: Sep 9, 2025
The brake system and steering system are affected. Both are subject to open safety recalls that have not been fully resolved. The vehicle is available for inspection upon request. Unresolved brake and steering issues pose a serious safety risk, particularly when driving with my family. A failure or malfunction of either system could result in reduced stopping ability or loss of steering control, ... Read more