Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 49,170 complaints - component: SUSPENSION
TOYOTA
HIGHLANDER
(2020) - SUSPENSION
Jan 4, 2026
Incident date: Dec 21, 2025
My 2022 Subaru Forester Sport, <24,640 miles, suffers from persistent, life-threatening safety failures. Thick white exhaust is present in every temperature, and a heavy burning smell fills the cabin during acceleration regardless of outside temperature. I have been dealing with these failures since March/April of 2023. My car was in a rear-end collision in May 2023 and was repaired at an authoriz... Read more
Incident date: Nov 12, 2024
I had a safety recall V06 performed on my 2018 truck. Three local shops refused to do an alignment saying they can not perform the alignment without having a steering wheel misaligned. I find steering wheel misalignment to be a safety issue. In critical situations you don't have a reference where your wheels are straight. I it hard to comprehend that welding an adjustable part on steering would be... Read more
Incident date: Dec 5, 2025
With no prior warning, just after turning into driveway, my car got stuck and would not move. It gave clicking sounds and would not move no matter which gear it was in. The towing service person needed a dolly in order to safely lift the vehicle onto the towing bed because the front, driver’s side tire would not move and was pushing into the fender. So far, the control arm and axel are completel... Read more
GMC
SIERRA 1500
(2023) - SUSPENSION
Jan 3, 2026
Incident date: Sep 6, 2025
On January 3, 2026, I test drove a 2017 Jeep Grand Cherokee (VIN [XXX] ) from a franchised Jeep dealership in Lewiston, Idaho. After the test drive, the vehicle was placed on a lift and it was discovered that the front driver-side lower ball joint was missing a retaining bolt, allowing separation from the lower control arm. This condition created an immediate risk of suspension failure and loss of... Read more
Incident date: Sep 17, 2021
I am reporting a safety defect involving a welded rear subframe component. The welded section snapped under normal driving conditions, and this is a safety-critical structural suspension component. There was no collision, misuse, or accident prior to this failure. The vehicle is currently not safe to drive due to the compromised rear suspension structure. I have included photos showing the snapp... Read more
Incident date: Oct 31, 2025
Both front half shafts failed and had to be replaced by Tesla. I did research and this part is known to be substandard, was recalled in China, and remains a problem in the US.
Incident date: Jan 1, 2026
Both front half shafts failed. I did research and this part is known to be substandard, was recalled in China, and remains a problem in the US.
Incident date: Jan 2, 2026
Vehicle: 2018 Honda Odyssey Component: Suspension – Rear Shock Absorbers Mileage at Failure: ~50,000 miles I am submitting this complaint to report a premature and potentially unsafe failure of the rear shock absorbers on my 2018 Honda Odyssey, as well as what appears to be a systemic defect affecting 2018–2024 Honda Odyssey vehicles. At approximately 50,000 miles, the rear shocks on my vehic... Read more
Incident date: Dec 10, 2025
I am filing a complaint regarding what I believe is a manufacturer defect in my BMW vehicle. During a recent visit to an authorized BMW dealership for a routine oil change, I was informed that the front tension joints (tension struts) must be replaced because the rubber bushings/gaskets are cracked and leaking fluid. My vehicle has fewer than 33,000 miles, and I drive infrequently. This was misse... Read more
Incident date: Jan 3, 2026
There was a safety recall for the rear arm control and excessive rust, Honda said they fixed it back in 2018… out of no where my car lost control and caused me to crash, I brought the car back to Honda and the rear arm bracket broke off due to excessive rust however Honda states it was repaired and there is nothing they can do, they won’t even look at the vehicle.
Crash
Incident date: Dec 30, 2020
My daughter was driving this car home from college on I80 east from Iowa to joliet and almost was involved in a accident. The stearing started to lean to the left and when she had to slow down and brake the stearing went hard to her left until she released the brake. she pulled over and called me i came out and drove it home slowly. i took it to my mechanic which i thought it was an alignment issu... Read more
LAND ROVER
RANGE ROVER EVOQUE
(2016) - SUSPENSION
Jan 2, 2026
Incident date: Oct 28, 2025
The CV Joints on both sides of the front axel (left and right) were failing and replaced in December. They are already failing again and have to be replaced again. But Honda is just replacing them with the same parts, seemingly unconcerned that it poses a significant safety risk. Here is the summary as I understand it: A failing CV joint on a Honda Prologue often starts with clicking/popping nois... Read more
Incident date: Dec 31, 2025
After pulling my car in forward, my front cv axel was broke off and I had to have my car towed in to be fixed. The issue is consistent with a similar issue reported on [XXX] After reading through this, I need to know if I am at risk of further vehicle trouble now that my axel is repaired and if this is a recalled issue for my Honda Accord, then I want to ensure others can get this information ri... Read more
Incident date: Oct 20, 2025
In the last month my wife and I have 4 experiences with an extreme vibration and wobble in the front end of my jeep while driving on the highway. The vibration is violent and the last time it seemed as if the wheels were going to come off my 2021 Jeep Wrangler. Once I slow down the to a lower speed, 45 mph for example, the wobble stops but it seems to be a problem with many Wranglers based upon ... Read more
Incident date: Jan 2, 2024
Once you get over 60 mph the car starts to shake and wobble bad feels like jeep is going to fall apart took to jeep dealer after calling 800-jeep first agent acted like never heard of it then finally confessed it’s referred to as death wobble I will not even ride my kid in jeep going on highway it’s that’s unsafe jeep said it tightened up parts but one week later still happens can’t affor... Read more
LAND ROVER
RANGE ROVER SPORT
(2020) - SUSPENSION
Jan 2, 2026
Incident date: Oct 11, 2025
I am reporting a repeated safety defect that happens only in rainy conditions. My 2022 Tesla Model Y repeatedly shows critical safety warnings including “Automatic Emergency Braking unavailable”, traction and stability control disabled, and “Vehicle Hold unavailable”. This has occurred during normal driving in rain every rainy season for 3 years, despite 4 service visits and parts replacem... Read more
Incident date: Dec 1, 2025
The component that failed is the charging system alternator on my 2020 Range Rover Sport HST (mild-hybrid). This vehicle has experienced three alternator failures prior to 100,000 miles. The failed alternator and related components are currently in dealer possession and are available for inspection upon request. Failure of the alternator creates a safety risk because loss of charging capability c... Read more
Incident date: Dec 31, 2025
I purchased this 2020 Jeep Wrangler from SunToyota car dealership in Holiday, FL on [XXX]. There have been several ongoing concerning safety issues with this vehicle and the car dealership over the past year since I purchased it. My vehicle has had immediate malfunctions and service visits upon purchase. On 12/31/24, the car went to the shop for broken visor (as is) as listed on service invoice-... Read more
Incident date: Jul 29, 2023
Considering your experience of losing total control of the vehicle even while driving slowly while following a snowplow vehicle dispensing road deicer while plowing; I have a strong suspicion that his has happened in 2024 as well when the vehicle had registered a drive issue and the dealership found now existing reason for it. The compacted snow forms a large layer of snow and ice in the wheel we... Read more
Incident date: Dec 31, 1969
The motor mounts and control arms are defective. The defective motor mounts that secure the engine causes the engine to shake resulting in collapse while driving. Both front control arms over the wheels are defective make clicking noises when turning resulting in the collapse of the car while driving. These problems were discovered by the dealer during a routine maintenance inspection. The war... Read more
Incident date: Dec 26, 2025
My Id 4 Pro S has this problem more going back almost 3 years with 8k miles when first reported to the dealership and [XXX] [XXX], [XXX],[XXX]. The correspondences are there as proof. Dealership never fixed this issue or diagnoses this properly since it only happens in wet weather or rainy mist or rain. The issues is the front tires in the front wheel wells make a thumping sound when backing up an... Read more
Incident date: Aug 1, 2024
2024 Toyota RAV4 XLE AWD, VIN [XXX]. Steering defect appeared at approximately 12,000 miles (April 2025). Vehicle pulls significantly to the right, requiring constant steering correction. Driver must continuously hold left side of steering wheel to maintain straight path. If steering wheel released, vehicle immediately drifts right. Pull is constant and especially noticeable at highway speeds. THR... Read more
Incident date: Jul 14, 2025
12/16/25 (evening): Warnings began cycling across the screen: 1) Service ESC, 2) Vehicle Leveling for Stability, 3) Rear Axel System Off, 4) Engine symbol began flashing, and 5) Service Traction Control. I felt vibration/bouncing while driving as well. 12/17/25 9 AM: Took 2021 GMC Yukon Denali to GMC dealership. They ran a computer scan and reported a misfire, but nothing else appeared to be wron... Read more
Incident date: Aug 8, 2025
The vehicle's steering and suspension are making a clicking noise at the CV joint. There are no clear dashboard signs or error indicating that there is an issue with the vehicle. Multiple service department members at Honda dealerships have noted a large number of problems related to this topic. The car will be taken to the dealership on January 31, 2026, for inspection. The service department me... Read more
Incident date: Dec 30, 2025
The contact owns a 2025 BMW I4 EDRIVE40. The contact stated that while driving at various speeds, the vehicle experienced pulling and skidding to the right. The contact stated that the vehicle became unsafe to drive and was a severe safety hazard to the driver and other motorists. The vehicle was taken to the local dealer, where the failure was replicated. The dealer replaced the tires and perfor... Read more
Incident date: Dec 22, 2025
Well, the problem is with the transmission. The transmission will lurch, and it also will go into neutral while you are driving down the road, the other thing with the suspension I had repaired. But it said the drive modes were disabled and kept on throwing. Check engine lights. Not to mention, I had to have the cam. Phasers fixed last year, that was another $5000 repair.
Incident date: Dec 28, 2025
On Monday, December 15th at approximately 4:30pm, after having turned East onto highway 556, aka Roy Avenue, accelerating to the speed limit of 45 mph, I crossed over a "seam" connecting the roadway to the bridge, which immediately set off the infamous "death wobble" on my 2024 Jeep Wrangler JLU. I was unable to control the vehicle, and I had to slow down while wrestling with the steering so that... Read more
Incident date: Dec 1, 2025
What component or system failed or malfunctioned, and is it available for inspection upon request? Response: Frame, Suspension, Airbags / Yes it is available for inspection. How was your safety or the safety of others put at risk? Response: Safety was put at risk due to frame & suspension failure due to severe rust. Also due to failure of deployment of AirBags. Rusted Frame Failure subsequent... Read more
Crash
1 injured
Incident date: Dec 29, 2025
I've been experiencing issues with steering loosening/tighting for over 1 1/2 years.21,000 miles since I first reported the issue 5/23/24.Within a few months of reporting the steering issue,I started having issues with my car not staying in alligment after a few hundred miles. There are no warning lights.The tension in my steering wheel is inconsistent in a way that it shouldn't be. At first,I onl... Read more
Incident date: Dec 9, 2025
Turned into a laundromat parking lot and my balljoint snapped and my truck was sitting on the ground on the driver side front. Bent my fender and door also.
Incident date: Apr 29, 2025
Problem Description (very important): My 2018 Jeep Wrangler experiences a severe and violent front-end shaking commonly referred to as “death wobble.” This occurs while driving at highway speeds and makes the vehicle difficult to control until I slow down significantly. The shaking feels dangerous and unpredictable and creates a serious safety risk. I transport my children in this vehicle, and... Read more
Incident date: Dec 25, 2025
Rear turn signal stopped workin due to manufacturer defect. Rear suspension leaking due to manufacturer defect.
Incident date: Jun 23, 2025
I have taken my vehicle to Wilde Toyota (2 time) for the same issue . The car either moves/slids to the left or right. They adjusted the wheel alignment in November and now again I am having the same issue. Took the car again to Wilde Toyota and they are asking me for 185 USD for the wheel alignment. I told them this looks like a drive train or suspension issue but there were hesitant to check it... Read more
Incident date: Sep 26, 2025
The contact owns a 2012 Toyota Highlander. The contact stated that 5,000 miles after purchasing the vehicle, the contact noticed an oil leak. The contact performed the oil changes and had noticed that engine oil had leaked down onto the weather seal in the vehicle. The contact noticed several oil stains on the ground during rainy weather. The contact noticed that the new tires that the dealer inst... Read more
JEEP
GRAND CHEROKEE
(2022) - SUSPENSION
Dec 29, 2025
Incident date: Dec 23, 2025
The contact owns a 2022 Keystone Alpine RV. The contact stated that upon delivery, the RV pipes were frozen. Additionally, the contact stated that the driver's side and the top large windows were shattered in the living room. The back wall had separated from the kitchen counter back wall. The solar panels failed to charge. There was water pouring from the belly of the unit. There was vibration w... Read more
Incident date: Nov 24, 2025
Loud axle clicking when turning from both wheels
Incident date: Nov 14, 2025
There is an open recall on my knuckle 2017 range rover, I've been waiting for repairs, and I'm being told that they haven't been made yet. I first of of this from Carfax and not the manufacturer’s, they have never sent me anything. What's the next steps, it's been months and I'm not comfortable driving
Incident date: Jun 18, 2025
REAL BAD DEATH WOBBLE IN A 2023 JEEP WRANGLER WITH ONLY 12,000 MILES ON IT NEVER BEEN OFF ROAD AND NO MODIFICATIONS A STOCK SPORT S AT 65 MPH ON I 95 GOING OVER A SLIGHT OVERPASS WITH NO POTHOLES JEEP SHOOK SO BAD I THOUGHT IY WAS GOING TO COME APART AND WOULD NOT STOP VIOLENTLY SHAKING UNTIL I BRAKED TO 30 MPH ALMOST CAUSING A MAJOR WREAK ON BUSY I 95 THIS IS HAPPENING TO MANY NEW JEEP O... Read more
Incident date: Nov 10, 2025
I was driving along on the freeway after replacing the rear control arms as those were rusted out as well and the driver side wheel started wobbling so I pulled over with the family in it to look, and the bearing had come loose after fixing the bearing at a shop nearby driving down the road. It still felt like it was wobbling brought it into the shop looked underneath, and the subframe is actually... Read more
Incident date: Nov 3, 2025
When I'm driving sometimes the car seems like it's about to cut off or something & the check engine light plus stabilizer track message bones on & I start losing power & it's happened more than 10 times ! I let the car sit for a few minutes & it works !
Incident date: Dec 1, 2025
The front subframe on the vehicle is severely rusted and corroded through rust. Part of it has fallen off, and the rest of it is badly damaged. A structural integrity, a major safety risk. The Audi Dealer inspected it and confirmed. The car is unsafe to drive.
Incident date: Dec 24, 2025
After 3 prior repairs 2 of which were recalls of the front suspension, control arms. I was driving when me and my 3 children’s life’s were almost taken. While driving on the expressway immediate loss of control of the car shaking while driving to work, I stopped immediately thank God no cars around next to me to crash into. We called for a ride and walked off the expressway. Immediately car wa... Read more
Incident date: Dec 26, 2025
The electronic stability control has failed, due to sway bar links are worn out and causing wheels to vigorously wobble causing the Eps input circuit to shut down the system to avoid overloading the circuit and burning up the module , I believe the recall hasn't been fixed , Can you please consider the issue as dangerous and repair my car ... I am not trying to say this but I am homeless and depe... Read more
Incident date: Dec 27, 2025
Sirs: I am reporting TWO issues: One: My car should have been included in the recall campaign for rear coil spring fracture that other 2015 Golfs have experienced. I had to pay to replace fractured rear coil springs myself, last year. Two: Volkswagen has made it impossible for me to get ANY recall performed, including the suction fuel pump recall. After I filed a 1 star review for the utt... Read more
Incident date: Nov 2, 2025
Concern: Suspension, steering, and electrical system malfunction Description of the Problem: While driving at highway speeds (approximately 75 mph), the vehicle experiences a wiggling or unstable sensation in the suspension, making the car feel unsafe. At the same time, the steering wheel becomes stiff and difficult to turn. Additionally, a warning message appears stating “Service Shifter.” ... Read more
Incident date: Dec 21, 2025
The component that failed is the Under Engine Cross Member. This is available for inspection. My safety was put at risk due to the Cross Member being bent so much that is didn't screw back in correctly, thus could have caused the engine to have fallen out of the car or worse. The problem was reproduced at Hendrick Lexus Kansas City. This concern was confirmed by the Technician along with a video... Read more
Incident date: Nov 29, 2025
Lately I keep getting the following concerning message on the dashboard of almost brand new 2025 Tesla 3 car, even after reset the screen : Steering Assist Reduced Steering may require Increased Effort See the attached picture of this message, I took this photo On Dec 25, 2025 at 12:56 pm with parked car. I am pretty concerned with potential safety issue with the important steering-function wh... Read more
HYUNDAI
TUCSON HYBRID
(2022) - SUSPENSION
Dec 26, 2025
Incident date: Aug 22, 2025
Transmission cable and roll away not right gear
Incident date: Jul 10, 2022
I am submitting this complaint due to an unresolved suspension-related safety concern and the manufacturer’s failure to provide an effective warranty repair despite multiple attempts. The vehicle has experienced a persistent vibration and abnormal noise that appears to be suspension-related and occurs during normal driving conditions. This condition has been ongoing for over a month. As part o... Read more
Incident date: Nov 27, 2025
I was driving going 60 mph on the highway when then I felt as I was sliding on as in the rear when my steering wheel immediately shifted right hard . I was able to pull over safely without causing an accident . My steering where was a quarter turned to the right while my car was still driving straight. Due to excessive rust from an unknown source my control completely snapped in half while the veh... Read more