Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 48,554 complaints — component: SUSPENSION
Incident date: Sep 22, 2025
During normal driving on Sat Sep 27 2025, unusual noises started to come from the front left wheel. There were no warning lamps or messages, and no indication of issues prior to onset of the noise. I had the vehicle towed to a Tesla Service Center the following day. Tesla's technicians found that the front lateral link bolt on the left hand side had backed out and fallen out of the subframe. They... Read more
JEEP
GRAND CHEROKEE
(2022) — SUSPENSION
Sep 28, 2025
Incident date: Aug 20, 2025
The shocks on my 2022 Hyundai Palisade are defective. I had both shocks and the absorbers replaced the first time at 44,349 miles on 5/31/25. I had the driver side rear shock and absorber replaced again at 46,567 miles on 7/24/25. I am having the same driver side rear shock replaced again at 48,484 miles on 10/3/25. Defective shocks are a safety hazard by increasing stopping distance and reducing ... Read more
Incident date: Sep 27, 2025
The vehicle has loud creaking and groaning noises when turning the wheel at low speed or at a standstill, I’ve taken it to a Tesla service center where they claimed that this is just a characteristic of the vehicle yet I myself and a mechanic and understand that the fundamentals of suspension are the same regardless of what type of vehicle it may be and know that this is actually a known issue w... Read more
Incident date: Apr 16, 2025
Front suspension creaking noise, took in for service, techs ultimately found the front subframe captive welded nuts that secure the front links had sheared off, requiring a replacement of the subframe and some other suspension components. Nuts, which were initially welded to the subframe during assembly, were loose on both sides. No associated damage or impact, normal use over 7 years of ownership... Read more
Incident date: Oct 31, 2024
I was driving to Kansas on a road trip and we stopped for gas when we noticed the rear drivers side tire tilting inwards (top of tire angled towards the car). We then drove it to a mechanic in Kansas to see if it is safe to drive further. She noticed the bolt for the rear suspension loose and almost out entirely. She then told us we could not drive the car any further because a few more bumps and ... Read more
Incident date: Jul 23, 2025
I have a 2005 hyundai elantra that the front and rear subframe/ suspension crossmembers are completely rotted out. There is a safety recall that I found online for 2003 elantras for this same problem, but I can't seem to find anything for a 2005 model. They are the same body style and it's the same exact crossmember used on these years. Hyundai knew there was an issue and they never fixed it for t... Read more
Incident date: Jan 10, 2024
The contact owns a 2021 Tesla Model Y. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from the front end of the vehicle. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who determined that the front suspension lateral link fasteners were loosened. The vehicle was not repaired. After investigating the failure, ... Read more
Incident date: Aug 28, 2025
TIRES WEAR EXCESSIVLY DUE TO INCORECT FACTORY AND NON-ADJUSTABLE CAMBER SETTINGS CAUSING EXTREME SAFTEY CONCERNS/BLOWOUTS, WHICH ARE NOT VISIBLE WITHOUT REMOVAL OF TIRE OR LIFTING OF VEHICLE BY AVERAGE MOTORIST. MY VEHICLE EXPERIENCED THIS WITHIN FIRST 10,000 MILES ON NEW CAR WITH NEW TIRES. FOURTUNEATLY A FLAT LED TO FURTHER INSPECTION AND REPLACEMENT BEFORE INCCURING TRAGIC OR ADVERSE CONSEQUENC... Read more
Incident date: Sep 19, 2025
The first component that fails and gives a warning is a 4WD failure. Once this warning occurs it cascades into a failure of collision assist, a sudden loss of adaptive cruise control, traction control and lane assist component. When this first occurred and my vehicle would suddenly slow down on the highway, because the cruise control would suddenly shut down and swerve due to the lane assist als... Read more
MITSUBISHI
OUTLANDER
(2019) — SUSPENSION
Sep 26, 2025
Incident date: Sep 26, 2025
I picked up my son from school and got home at about 3:30 PM on Sunday 9/21/2025. My son got out of the car and I heard a “clicking” sound when turning my steering wheel to the left to prepare for backing into my garage. There were no warning lights or messages for this issue. I did get out of my car and checked, but did not see anything that hit my car underneath. I got back in my car and con... Read more
Incident date: Sep 23, 2025
Suspension problem passenger side right front strut defect got replace 1month after purchasing the car 5month later driver side rear strut blew leaking and got replace by dealer Seat problem from day 1 driver seat making popping noise from seat mid back area every time move even slightly dealer say it’s normal The Most concern problem still not fix Steering problem First it make a weird no... Read more
Incident date: Apr 1, 2025
The contact owns a 2015 Cruiser RV Radiance. The contact stated that while driving 55 MPH and hauling the travel trailer, there was a blowout of the RV driver's side rear tire, causing damage to the RV, and the wiring detached from the RV. The contact was able to pull over to the side of the road and replace the tire with a spare tire. The contact drove to the residence, where the RV was inspected... Read more
Incident date: Jan 20, 2025
When driving from West Hartford to Westerly on June 3, serious banging started coming from the left rear undercarriage. I stopped by a local Midas shop which identified the problem as a totally broken rear spring which created a dangerous driving situation. At the time, the van had 57K miles on it. The shop strongly advised that we should consider the van as inoperable, and we subsequently had the... Read more
Incident date: Sep 11, 2025
Improper welding on chassis frame extensions. 6 individual points for welds and insufficient and pose an extreme safety risk. National General Insurance sent out an inspector and I have a report denying my claim under insurance and calling this a manufacturer default (Chevy Chassis, Forest River Sunseeker C Class Motorhome) Reported to Chevrolet 9/25 and the say because it's out of warranty, I ... Read more
Incident date: Jul 18, 2025
My 2018 Chrysler Pacifica has ongoing electrical problems that match the same symptoms described in existing recalls, but my VIN is not included in those campaigns. The issues began around 08/30/22. The vehicle has experienced stalling, electrical shutdown, dashboard warning lights, loss of power steering issues, failure of the start-stop system, dead batteries, loud creaking, popping, squeaking n... Read more
Incident date: Sep 23, 2025
The contact owns a 2010 Nissan Altima. The vehicle was taken to an independent mechanic who discovered severe corrosion on the rear cross-member. The contact was informed that the vehicle was unsafe to drive because the corrosion affected several parts of the vehicle. The mechanic informed the contact about NHTSA Campaign Number: 09V358000 (Suspension); however, the VIN was not included in the rec... Read more
Incident date: Sep 25, 2023
The contact owns a 2025 Nissan Kicks. The contact stated that the tires were worn and bald prematurely. The vehicle was taken to the local dealer, and the contact was informed that the rear wheels needed to be aligned and the tires replaced. The vehicle was not repaired. The vehicle was later taken to the local mechanic, who indicated that the rear suspension could not be aligned because the rear ... Read more
FORD
MUSTANG MACH E
(2023) — SUSPENSION
Sep 24, 2025
Incident date: Sep 12, 2025
Front suspension upper control arm makes loud creaking/squeaking noises when turning at low speeds. This is a known and widespread issue affecting Tesla Model Y and Model 3 vehicles, caused by premature ball joint wear. This poses a safety risk, as the upper control arm is a critical suspension component and could fail while driving, potentially leading to loss of steering control. Tesla has ack... Read more
Incident date: Sep 8, 2025
Excessive wheel vibration noted at above 65 mph. Took it to dealer and 2 tires were replaced. Toyota rep drove vehicle and stated in repair invoice "disappointing ride quality especially at highway speeds." They have refused to do anything else. If vibrations continue, this may result in suspension failure or other potential safety issues as vibrations can shake bolts loose. Many others are e... Read more
JEEP
GRAND CHEROKEE
(2015) — SUSPENSION
Sep 24, 2025
Incident date: Aug 21, 2025
The contact owns a 2004 Saturn Vue. The contact stated that the light on the instrument panel was abnormally dim. The contact stated that while driving at various speeds over a bumpy road surface, the rear end of the vehicle was swaying from side to side. Additionally, the contact stated that the vehicle made an abnormally loud sound at start up, and it was difficult to remove the key from the ign... Read more
Incident date: May 30, 2025
Recall 23S65 has been active since January of 2024. Ford has failed to provide the necessary parts to repair my F150. Through my communications to Ford, they have been made aware of the fact that multiple mechanics have indicated that my truck is in need of immediate repair. Ford’s failure to provide the necessary relief to a recall from January of 2024 renders my $45,000 ($72,000 new) truck bas... Read more
Incident date: Sep 19, 2025
Recently experience rear differential binding with vehicle resulting in an accident.
Crash
Incident date: Sep 24, 2025
Rear Shock mount deteriorated in 8 years, far quicker than industry standard. Mazda redesigned the part for 17' MY. Widely reported on Reddit. NHSTA service bulletin notice.
JEEP
GRAND CHEROKEE
(2022) — SUSPENSION
Sep 23, 2025
Incident date: Jun 4, 2025
Both an and b pillars are junk and dealer inspected a pillars and said they were fine? And there’s no remedy for the b ones which is annoying. My car shakes bc of a transmission shutter at 100k miles it’s not bad but why is jt going on? And wind noise because of the pillars I’m hoping? Needing help from someone.
Incident date: Sep 23, 2025
On last sunday (Sep.21, 2025), I drove my tesla model Y on high way. The vehicle suddenly loss of control and start shaking a lot. In the mean time, there are many system error messages posed on the screen, making the vehicle totally not drivable. On the second, it was identified by the Tesla service team that the lateral link bolt is missing. This issue has been the subject of Tesla recalls and ... Read more
Incident date: Dec 31, 1969
The component that failed was the steering damper. This results in the vehicle violently shaking at freeway speeds after hitting a bump. This has resulted in me having to pull over to get the issue to stop on multiple occasions. In addition, it can be difficult to keep control of the vehicle when this is happening and there is no set way to make it stop once it has begun. It is unpredictable, as i... Read more
Incident date: Aug 11, 2025
I just financing this car and dealer write on dmv price of $57,057 with 63,631 miles that the tell me that was a pre contract on 9/13/24 then they then the bring the truck on 9/15/2025 with 64156 miles at the price of 61,777 on the contract i dont know what to do
HYUNDAI
SANTA FE HYBRID
(2025) — SUSPENSION
Sep 23, 2025
Incident date: Sep 17, 2025
Accident On [XXX] at [XXX], I headed out of the Timberlane Estates neighborhood to go to volunteer at the NWR in Crystal River and was behind 3 other cars going out of the same neighborhood. As I started to turn from [XXX] (25 mph) to [XXX] (decelerating to about 10), I had to fight the steering wheel trying to straighten it out but instead the car continued left and hit a car at the stop sign. ... Read more
Crash
Incident date: Sep 2, 2025
crossed over an overpass, the different road heights cause the death wobble. Have not taken to dealer yet.
Incident date: Jun 9, 2025
The contact's daughter owns a 2014 Jeep Compass. The contact stated that initially, while driving approximately 65 MPH, the rear-end of the vehicle was swaying. Upon inspection, there was severe rust on the rear suspension of the vehicle. The vehicle was taken to a mechanic who diagnosed that there was severe rusting to the rear suspension, with fractures on the passenger's side of the vehicle, wi... Read more
Incident date: Sep 22, 2025
The contact owns a 2023 Jeep Grand Cherokee L. The contact stated that while parking the vehicle after driving approximately 5 - 10 minutes at approximately 45 MPH, the rear coil spring on the passenger’s side of the vehicle detached, causing the vehicle to lower. The vehicle was towed to the dealer, who diagnosed that the rear coil spring had failed and needed to be replaced. The dealer also de... Read more
Incident date: Sep 22, 2025
The frame on my 2010 Toyota Tacoma has developed severe perforation and rust-through. There are large holes in the frame, and the exhaust hanger has broken completely off the frame rail. The corrosion is spreading across multiple points, making the vehicle unsafe and at risk of structural failure while driving. I purchased the truck in May 2020 and brought it to a Toyota dealer for a paid multi-p... Read more
VOLKSWAGEN
TIGUAN
(2022) — SUSPENSION
Sep 22, 2025
Incident date: Sep 22, 2025
While driving at approximately 39,000 miles, the vehicle developed loud rattling and creaking noises from the front suspension when steering or backing out. A Tesla service center inspected the car and confirmed that both front lower lateral link assemblies were completely torn and required replacement. This failure placed safety at risk by compromising front suspension stability and steering con... Read more
Incident date: Dec 31, 1969
While using the Air Conditioner in Comfort Mode Suspension settings on my Advanced SHAWD model, the front suspension intermittently squeaks and creaks. It is very audible in the colder months or after it rains.
Incident date: May 12, 2025
Rear crossmember or ( rear subframe frame ) rust and It broke due to corrosion
Incident date: Sep 22, 2025
Both rear coil springs broke which the Audi shop has said is very rare to have happened
Incident date: Jun 22, 2025
This is about Brake system and vacuum line linked Bronco. This is highly related to my own safety as when I go uphill or highway, this 'brake failure system' always is on and sometimes you are very hard to press a brake pedal as it's very stiff and not easy to press using your foot. But the thing is it comes and goes and sometimes it stopped and coming back. I today asked for a repair at dealershi... Read more
Incident date: Sep 21, 2025
I was driving the service brake assembly light came on the. Then the service stability control light came on, I couldn't do anything, I remember hitting my head off the steering wheel in which air bags did not deploy. Thank god it didn't hit someone else.
Crash
1 injured
Incident date: Sep 19, 2025
Lower ball joint separated from knuckle and it says 0 recalls repaired i want it replaced because there oem they were never replaced when recalled
Crash
FORD
EXPEDITION
(2021) — SUSPENSION
Sep 21, 2025
Incident date: Sep 21, 2025
Vehicle slightly swaying from left to right while driving making it difficult to keep it in the middle of the lane. Also the steering wheel not quite on center making it even more difficult to keep it straight forward.
Incident date: Dec 1, 2024
We had notice that my wife's 2024 Santa Fe Hybrid Calligraphy AWD, is shuddering and vibrating at low speeds 20 to 40 mph always. Probably now is a little more accentuated. There is nothing on the steering wheel, but in the whole vehicle. Because this is not new, and I am not always driving this vehicle, I need your assistance as soon as possible.
Incident date: Dec 31, 1969
A go's threw gas really fast the brakes drag and when it starts/stop it acts funny like it has a hard time starting/stopping and my suspension every time I go over something there's clunking started at 34000 miles when I got it from the dealership and I only have 52,000 miles on it it shouldn't be doing that yet
HARLEY-DAVIDSON
RA1250SE
(2024) — SUSPENSION
Sep 20, 2025
Incident date: Aug 1, 2025
When you’re driving even 20 mph if a road is little bumpy the car bombs so much a suspension or shock whatever they have is crap that’s a major issue with Tesla model Y this should be recalled and fixed for all the vehicles. Why did they approve this vehicle when you pay over $50,000 for the vehicle This is a major issue.
Incident date: Jul 6, 2025
Rear right clunk in rear suspension. Dealer kept truck for 2 days and can't figure it out. Worried it could be a suspension nut or bolt and could cause a crash.
Incident date: Mar 3, 2025
Malfunction of the Honda CRV's Rear upper control arms. Yes it will be available to inspect until the 13th of October. Safety risk is the fact there is no more adjustment on the factory installed rear upper control arms. When on the rack and they align the vehicle, they only want a .5 degree when being done. The factory installed rear upper control arms makes the camber maxed out at 1.25 degrees t... Read more
Incident date: Sep 18, 2025
I was travelling back home at about 65mph on the highway in my 2018 ford f250 crew cab and my left front wheel hit a small bump in the road. The whole truck started to shake violently and I couldn't hold the steering wheel as it was also shaking uncontrollably. I thought at first that I had had a puncture but the truck wasn't leaning as such. The wheels where simply shaking from side to side very... Read more
MERCEDES-BENZ
C300
(2015) — SUSPENSION
Sep 19, 2025
Incident date: Sep 4, 2025
My GX550 is vibrating at all speeds. I took my GX550 in for service on [XXX] at Butler Lexus in Union City, GA, because of the vibration in my GX. They did a wheel alignment and a force road wheel balancing but this did not solve the problem. On September 3, 2025 I took my GX550 to Discount Tires in Douglasville, GA, where they took off all the old weight including the new ones that were added ... Read more
JEEP
GRAND CHEROKEE
(2023) — SUSPENSION
Sep 19, 2025
Incident date: Sep 16, 2025
The Rear Subframe on this vehicle is rusted and has hole in it. The sub frame requires replacement. The sub frame was inspected by the Mercedes-Benz Dealership, Euro Motorcars in Germantown, MD and they recommended that the sub frame should be replaced. There is an extended warranty that has been issued by Mercedes-Benz for the Model Year and Model (2008-2015 C-Class Sedan/Coupe). However, M... Read more
Incident date: Aug 19, 2025
See attached document for complaint.