Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 49,170 complaints - component: SUSPENSION
Incident date: Sep 25, 2025
When turning a knocking sound occurs. It sounds like it is coming from the back of the vehicle. It happens when you turn right or left. Concerned that this could lead to a part breaking and causing an accident.
Incident date: Jan 15, 2026
I am filing a complaint regarding Ford Safety Recall 23S65 and the way Ford Motor Company have handled my vehicle over the past seven months. My truck has been held at the dealership since July 2025, and the recall repair has still not been completed. Despite this extremely long delay, Ford has not issued a stop‑drive order, grounding order, or any owner notification stating that the vehicle is... Read more
Incident date: Jan 31, 2026
The manufacturer service tech advised that the clevis mount holding the front passenger suspension in place was missing a weld to the frame (the attached work order says it was re-welded, but when asked they said the weld was missing). This resulted in creaking noises through the cab when turning.
CHEVROLET
SILVERADO 2500
(2015) - SUSPENSION
Feb 3, 2026
Incident date: Nov 20, 2025
On [XXX], we sent a 2021 Ford Interceptor to J.C. Lewis Ford located at 309 W. Oglethorpe Hwy, Hinesville, Georgia 31313 for a recall under 23S55. The recall is a safety issue related to a rear axle bolt and the possibility the bolt can fracture. We had the recall done and returned the vehicle to service. On or about [XXX], our fleet manager was called to the Liberty County Jail because this ve... Read more
Incident date: Dec 19, 2025
The vehicle exhibits a severe vibration and shaking at normal highway speeds, most notably around 70–80 mph. The condition is repeatable and occurs during steady freeway driving. The vibration is strong enough that the vehicle feels unstable and unsafe to operate at typical highway speeds. This condition significantly affects safe freeway operation. Due to the severity of the shaking, I no long... Read more
Incident date: Feb 1, 2026
Anytime I turn the steering wheel to the left, there is a really loud clanking noise coming from the front left tire. It gets really loud when the car is cold, and only slightly improve when the car is warmed up. I worry that there is a problem with the axle that can be a safety issue. While I am just reporting this today, it has been going on for at least 12 months.
Incident date: Dec 2, 2025
While traveling on I-26 east near North Carolina MM 51 in the left lane, the vehicle suddenly pulled uncontrollably to the left resulting in a sideswipe of the guardrail. The vehicle then swerved to the right stopping near the center of the interstate. My wife was able to move the vehicle to the right shoulder under its own power. The right front tire/wheel was laying almost flat attached to the v... Read more
Crash
Incident date: Jan 27, 2026
Generally loud clanking/popping sounds coming from front axels when making turns
TOYOTA
HIGHLANDER
(2021) - SUSPENSION
Feb 2, 2026
Incident date: Jan 6, 2026
I took my 2022 Ford bronco Badlands sasquatch in for recall 25s01 rear shock absorber external reservoir corrosion on 01/15/2026 was notified the next day it was fix when I arrived it was not fix they said parts where on backorder and that Ford has placed the recall campaign on hold. I was advised to take vehicle home and they would call back when they hear back from ford.Both rear shocks have fai... Read more
Incident date: Jan 31, 2026
I am submitting this complaint to report serious concerns regarding the quality, safety, and reliability of my new Kia Soul, as well as the financial burden caused by defects that should not occur on a vehicle with such low mileage. At approximately **8,500 miles**, one of the original tires failed prematurely. I was forced to purchase a used tire to keep the vehicle safely drivable. I had the fr... Read more
Incident date: Feb 1, 2026
The contact owns a 2003 GMC Envoy. The contact stated that while the vehicle was parked on several occasions, there was condensation under the front of the vehicle. The vehicle was taken to a dealer on several occasions, where it was determined that the differential needed to be repaired due to a leak coming from the axle. On several occasions, it was determined that the rear pinion seal needed to... Read more
Incident date: Jan 7, 2026
High voltage warning light, service vehicle soon light, reduced speed limit, would not charge past 25%, forward looking camera issues warning light would show up randomly Called the local Honda dealer(01/26/26), talked with service manager, He told me to bring the vehicle in immediately. The Honda dealer refused to fix it under warranty since it was in an accident.(Right fender and driver door ne... Read more
Incident date: Feb 2, 2002
Where the frame connects to the right rear control arm has broken loose. I had the recall repair done in 2023 for this issue and now it has failed. The dealership said the vehicle is too rusted to repair
Incident date: Jan 28, 2026
For approximately two weeks, this vehicle exhibited intermittent, uncommanded steering wheel "tugs" and erratic Lane Keeping Assist behavior. During a U-turn on 1/25/2026, the vehicle struck a curb. While I cannot definitively isolate driver input from system input during the maneuver, the vehicle immediately entered a "fail-safe" state, triggering a cascade of specific error codes: Electronic Sta... Read more
Crash
Incident date: Mar 21, 2025
The contact owns a 2024 Dodge Hornet. The contact stated that while the front wheels were improperly aligned during manufacturing of the vehicle, causing the front driver’s and front passenger’s side tires treads to prematurely wear on the inner section of the tire. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure, but no assistanc... Read more
Incident date: Jan 21, 2026
“Loss of vehicle stability” “Feels like wheels may detach” “Ride height abnormal” “Unresolved after multiple repairs” “Safety risk”
Incident date: Jan 14, 2026
The frame has rusted so badly that the sway bar mount disengaged from the frame. Brought it to a Toyota dealership and confirmed that frame recalls were performed on earlier models with the same issue . However my year did not qualify.
NISSAN
PATHFINDER
(2024) - SUSPENSION
Feb 1, 2026
Incident date: Oct 10, 2025
Mitsubishi Motors has been contacted several times in the past about the ETACS system being faulty. The windshield wipers on this particular car went out in February, 2017, at which time they were contacted and rudely refused culpability. The car has had recall-related services completed: 2 windshield wiper recalls and a corrosion-related recall. I was told by the Mitsubishi tech in Asheville, NC ... Read more
Incident date: Oct 5, 2025
The Original Equipment (OE) Bridgestone Alenza Sport A/S 255/50R20 105H M+S tires on my brand new 2024 Nissan Pathfinder suffer from groove wander on roads in which grooves are cut into them to mitigate hydroplaning in rainy conditions. The geometric design, tread design incompatibility, or structural irregularities of these tires cause severe groove wander and impair safe handling. I believe th... Read more
Incident date: Aug 1, 2025
My Jeep Wrangler 4xe underwent Safety Recall 68C, which included high-voltage battery replacement and associated electrical system work. The vehicle was held at the Jeep dealership for approximately one month for completion of this recall. After being notified that Recall 68C was completed, I picked up the vehicle. Immediately upon pickup, I experienced electrical issues that were not present pri... Read more
Incident date: Feb 1, 2026
Since ~7000 miles, there is loud clicking noise hearable as soon as the wheels are turned either to the very right or left on the car.
Incident date: Jan 29, 2026
I pulled into a parking lot, and noticed that my passenger side rear wheel was leaning into the car. Luckily I was next to a Firestone and the mechanic told me the rear control arm broke off. Had I have been driving even for 2 more minutes, the wheel would have came off completely. When I pulled in, there was no noise, vibration, or any other indication that something was wrong. I know for a ... Read more
Incident date: Dec 1, 2025
On April 7, 2025, the dealership attempted to sell me a vehicle that was experiencing an engine condition running too lean. I declined that vehicle due to safety concerns. On April 8, 2025, the salesperson contacted me again and stated that a different vehicle had been located that would meet my needs. At that time, I was nine months pregnant and urgently needed a vehicle with third-row seating f... Read more
Incident date: Jan 14, 2026
There is an electronic problem that continues to trip the warning for the Air Ride suspension system to fail leaving the vehicle stuck at its current ride height or it drops eithee the front or rear suspension to the ground while simultaneously raising the front or rear to its highest setting. It also causes the vehicle speed to drop immediately to 56 mph. Issue has been scanned by several dealers... Read more
Crash
Incident date: Jan 20, 2026
Very loud noises coming from the front wheels, as if something is broken. I've already taken it to the dealership, but they haven't fixed anything. They just say it's normal. I'm afraid of causing a serious accident because I think it's a problem with the front suspension or steering.
Incident date: Jul 8, 2025
My right side suspension has a hard time coming up and I can hear it then it eventually get to right level and my car is freaking out have every light come on and the windshield wipers but it doesn't always do it but I have videos. The codes I get say malfunctional control u1403 and other ones
Incident date: Jul 23, 2024
Rear camber is set way to aggressive and wearing out the inside of tires VERY QUICKLY!! According to 2 different shops they have adjusted the camber as far as the factory part will allow with the only option is to buy a aftermarket camber arm to get more adjustment. I am on my 3rd set of tires with only 57000 miles. I went father then i should have on replacing the worn (inside of tire past th... Read more
Incident date: Jul 10, 2025
Replaced the frozen suspension last year. Now that it’s cold again, similar codes are being thrown with new ones: Service Trailer Brake System, Service Air Suspension System, Service Electronic Braking System. To note, I’ve had a “Check Fuel Cap” code for years. It’s tied to 3 sensors along the fuel tank and absolutely nothing to do with the fuel cap itself. For the air suspension sensor... Read more
Incident date: Dec 28, 2025
When turning right from stand still, hear clicking sounds that appear to be coming from the right side.
Incident date: Jan 30, 2026
Heard knocking noise when making a right hand turn on a steep embankment. Thought nothing of it but as time went on the noise became more frequent even with the slightest incline. Decided to take it to the dealership to get checked out. Was told there was a known issue with the cv joints and parts would be placed on order. Eight months later and still no fix, I spoke to my service consultant and w... Read more
Incident date: Jan 29, 2026
Front axle clicking noise when turning left, most noticeable at low speeds and from a stop. Noise is repeatable and occurs consistently during left turns. Suspected front axle / CV joint defect. Concerned about potential powertrain failure and loss of drive while turning. Vehicle is a 2024 Honda Prologue.
Incident date: Jan 30, 2026
The front suspension control arms on my 2020 Tesla Model 3 are squeaking and show premature wear. The noise occurs during normal driving and is accompanied by clunking, which concerns me about potential control arm failure and loss of vehicle control. My vehicle is only 40k miles and it’s a very common issue that Tesla gets to make money on. Kind of funny it happens to everyone right when the wa... Read more
TOYOTA
HIGHLANDER
(2020) - SUSPENSION
Jan 30, 2026
Incident date: Jan 30, 2026
Summary of Incident: On August 16, 2025, while my daughter was operating the vehicle at approximately 35 MPH, the front driver-side wheel detached entirely from the vehicle, resulting in a catastrophic loss of control and the vehicle being declared a Total Loss. Technical Details & Safety Hazard: The vehicle had undergone a comprehensive wheel and brake service at a licensed dealership, Ron Tonki... Read more
Crash
Incident date: Nov 17, 2020
Bracket for Right rear differential cracked and broke in two separate places. causing a severe banging noise when turning right or left and or going from backing up to forward motion. have video and Toyota report . never went over any pot holes and was in driveway when noise started backing up. vehicle currently at freehold Toyota dealership service dept. component item was seen by service mngr, ... Read more
CHEVROLET
SILVERADO 2500
(2020) - SUSPENSION
Jan 30, 2026
Incident date: Jan 27, 2026
My 2021 Nissan Versa was struck at high speed while parked and required extensive repairs that exceeded the vehicle’s value. After the repairs, the transmission began acting erratically. The car shudders, hesitates, and feels unstable while driving. Acceleration is unpredictable and the vehicle does not feel safe or reliable. These issues were not present before the collision and have continued ... Read more
Crash
Incident date: Mar 25, 2023
The front control arms are creaking and I’ve read that many of models built in 2018 have this problem as well. It is unknown if it is a safety concern or not.
Incident date: Jun 22, 2025
This vehicle was involved in a rear end collision in late 2025. The vehicle was just sold at auction with a clean title even though it has frame damage that is more than 100% of the cost of this vehicle. It is sold with a clean title and I am worried that a used car dealership will try to sell it with no accident history and clean title to an unsuspecting person.
Crash
1 injured
LAND ROVER
RANGE ROVER
(2024) - SUSPENSION
Jan 30, 2026
Incident date: Jun 11, 2025
I am reporting multiple safety-related failures with my 2025 Honda Prologue. The vehicle has an unresolved drivetrain/axle defect that affects safe operation, and the dealer has stated that axle components are on backorder with no repair timeline. In addition, the main vehicle control screen completely blacked out and will not turn back on. This screen controls critical vehicle and charging funct... Read more
Incident date: Jan 27, 2026
Vehicle continuously has a problem with the alignment and tow link issues suspension problems that cause the vehicle to go out of alignment often. This is a continuing problem that has me going in for repairs more often than I should have to over the last 2 years. Many repairs for the same problem.
Incident date: Sep 11, 2025
In 2024, while the vehicle was still under warranty, we brought it to our GM dealer due to an air suspension fault. The problem typically occurs in extreme cold weather, and following that visit, we did not experience further issues during the remainder of that winter as it was never that cold again. However, the following winter the same issue returned and was diagnosed yet again, and this year w... Read more
DODGE
GRAND CARAVAN
(2017) - SUSPENSION
Jan 29, 2026
Incident date: Jan 28, 2026
Driving on the highway at highway speeds, heard clanking then a loud bang, then vehicle would not longer respond to the accelerator so we coasted onto the median. We had the vehicle towed and found out from a Ford dealer that the rear axle had broken due to Ford's failure to repair under Manufacturer Recall Number23S65 NHTSA Recall Number23V896 and that had caused damage to the rear differential. ... Read more
Incident date: Jan 23, 2026
I have just over 8,000 miles, and now when I turn left or right there is clicking sounds coming from the front suspension (left tire area when turning left, right tire area when turning right). I've had the vehicle (bought used) for about 1500 miles now. I don't notice anything other than the clicking sound, but I'm afraid that there might be more wrong with the suspension. I plan on going to t... Read more
Incident date: Jan 20, 2026
I was pulling out onto the road and heard a noise in the front and right after my upper ball joint snapped completely off folding the tire underneath the truck and smashing the whole front end. Very lucky I was not on the highway. Had truck towed into my shop where after examination part failed prematurely. My insurance paid for it all which was just short of $10,000 in damage minus my $500 deduct... Read more
Crash
Incident date: Jan 20, 2026
Front suspension makes knocking and rattling noise - Tesla's solution was to remove structural braces from the car that transmit the noise - the car has not been recertified with the braces removed, I am concerned about adverse safety, especially in small frontal overlap collision.
Incident date: Jan 28, 2026
One day the car was fine, next morning went to start car and was greeted by multiple failure warnings - Adaptive Cruise Control Not Available, Service AdvanceTrac, Steering Assist Fault Service Required, and Hill Start Assist Not Available. Efforts to restart without errors failed. Power Steering lost and unable to turn the wheel without great effort. Parked car and towed to dealer, Failure of... Read more
Incident date: May 19, 2025
I recently purchase my 2024 EV9 from Carvana with 9578 miles listed on 12/12/25. Doing my 7 days to purchase this SUV. I had some concerns about the violent wobble when I drove over a bump. With some concerns about this SUV, I google to see if anyone else had this same issue. To my surprise I founded a lot of complaints and ways to resolved the issue. One consumer stated he had his EV9 aligned and... Read more
VOLKSWAGEN
ID.4
(2023) - SUSPENSION
Jan 28, 2026
Incident date: Jan 21, 2026
I've taken my car in now 4 times to Chevy dealers just to be told there was nothing wrong. Turnes out that my torque converter (transmission) is going bad. And I can't get a Chevy dealer to honor my almost expired warranty.
Incident date: Aug 20, 2025
I am filing this complaint regarding a serious and ongoing safety issue with my GMC Yukon Denali that began with a complete engine failure while driving on the highway with my entire family in the vehicle. While driving at highway speed (about 60–70 mph), the vehicle suddenly lost power and shifted into neutral on its own. While still moving, I tried multiple times to shift back into Drive so I ... Read more
Incident date: Dec 12, 2025
PART 4 SUBARU STRUT ISSUE How come no one can tell me what’s actually wrong. Was this a faulty part or was it not installed correctly, who knows, no one can tell me. The strut was loose and I could hear it rattling or jolting on many occasions before I knew that’s what it was. Was it not torqued to specs, installed in hurry, or defective part. They had my car for atleast a week the first t... Read more
Incident date: Dec 30, 2025
Part 3 SUBARU STRUT ISSUE I called the service department at Peltier Subaru and told them what happened and that I should be reimbursed for the tire. I was told that I needed to bring the tire in so that it could be inspected, along with the car to make there wasn’t something else going on. I talked with the service manager and he talked with his manager, who okayed a reimbursement verbally to... Read more