Consumer Safety Complaints

Incident date: Aug 4, 2021

The contact owns a 2018 Jeep Grand Cherokee. The contact stated while driving 55 mph, the structure underneath the driver’s side collapsed and almost caused a collision. The contact felt the structure underneath the driver’s side was lower while turning. The contact attempted to contact the dealer, but the dealer was not answering calls. The vehicle was not diagnosed or repaired. The manufactu... Read more

Incident date: Jul 31, 2021

Driver side rear sway mount bracket fell off. This is well documented on the internet and has been occurring for many years on the Ford F53 chassis. Sway bar keeps sway and body roll to a minimum while driving. Without the mount, it's ability to prevent sway is diminished. If the bracket fell off during travel, the large solid piece of metal and bolts would have fallen into road and potentiall... Read more

Incident date: Jul 29, 2021

Violent shaking at highway speeds when driving over certain roadways or expansion joints. Completely stock vehicle with less than 50,000 miles. Front suspension needs to be recalled. Shaking makes it difficult to control the vehicle and requires slowing to 30mph on the highway to mitigate.

Incident date: Aug 3, 2021

1.)What component or system failed or malfunctioned, and is it available for inspection upon request? A.) To start with i went in to the dealership for a timing chain recall they said the work was performed. This was never done all they did was replace ECU from an older car so that the code would not come back (REPLACED WITH A 2002 ECU) to get rid of the timing chain recall code. this code never ... Read more

Incident date: Jul 24, 2021

The contact owned a 2017 Tesla Model X. The contact's husband stated while driving 70 mph, a strange noise was heard coming from the rear driver side of the vehicle which resulted in the contact's husband losing control of the vehicle and collided with the median which brought the vehicle to a stop. None of the air bags deployed but no one was inquired and a police report was taken. The vehicle ... Read more

Crash

Incident date: Aug 3, 2021

The contact owns a 2013 Buick LaCrosse. The contact received a recall notification for NHTSA Campaign Number: 20V764000 (Suspension) however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was ... Read more

Incident date: Aug 3, 2021

The contact owns a 2013 Buick LaCrosse. The contact received a recall notification for NHTSA Campaign number: 20V764000 (Suspension) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Vin tool c... Read more

Incident date: Dec 13, 2020

Approximately two months before the incident, I started having occasional clicks/clunks/creaking noises when turning the steering wheel at low speeds. By the time I got an appointment and took it to a Tesla service center (Nov 4, 2020), they couldn't reproduce and didn't care to check the suspension beyond a test drive. The noise gets worse, and I schedule another appointment for Dec 16, 2020. Du... Read more

Incident date: Jul 29, 2021

While driving on the expressway at approximately 65 mph, I hit a pothole and vehicle started shaking violently. The steering was uncontrollable as I released the accelerator and nearly caused an accident on the highway. If my spouse or other family member was driving, I do not know how the situation would have turned out. I do not feel safe in this vehicle until a permanent fix is found.

Incident date: Apr 30, 2021

The contact owns a 2013 Cadillac SRX. The contact stated while driving 50 mph, the rear end of the vehicle started swerving uncontrollably. There were no warning lights illuminated. The vehicle was taken to an independent mechanic who diagnosed that the vehicle needed an alignment. The contact stated that the vehicle was repaired however, the failure persisted. The dealer was made aware of the fai... Read more

Incident date: Apr 13, 2021

The contact owns a 2007 Jeep Liberty. The contact stated while driving 50 mph, there was an abnormal sound coming from the rear of the vehicle while depressing the brake pedal. The contact stated that there was no warning light illuminated. The vehicle was diagnosed but not repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 18V278000 (Suspension). The manu... Read more

Incident date: Jul 15, 2021

Hit bump had steering death wobble. Would not stop violently shaking until I slowed way down.

Incident date: Jul 31, 2021

The 2019 Ford F-350 goes into a violent shaking when going over a small or large bump on a highway or interstate. My truck has 40,000 miles on it and I have experienced the violent shaking of the truck several times now. Each time the truck begins shaking, it has to be stopped to relieve the shaking. Yesterday it occurred 3 times in a row on I-80 and we were shaking so bad that the truck veered of... Read more

Incident date: Jul 26, 2021

Repair shop did not perform alignment requested on 2001 Hyundai Accent. One reason was: "Cradle is rusted through" Similar recalls exist for Hyundai Elantra (similar design) and Sonata (engine cradle) for same model year. This represents a dangerous condition. Vehicle is operated in Wisconsin, where roads are salted in winter.

Incident date: Jul 10, 2021

I was backing out of a parking spot and the rear control arm on the drivers side snapped leaving the vehicle inoperable due to safety concerns. I contacted the dealership to order the part for repair and was informed there was a service bulletin for this repair that I was not made aware of.

Incident date: Jul 30, 2021

While driving approx. 35-40 mph driver impacted front left side with a stop sign post . Causing very little body damage but completely ripped the control arm out of the sub frame which caused an unreasonable amount of other significant damages . The axle broke off at the transmission . These 3 parts alone costing almost 2500$ plus labor to repair. It ripped part of my bumper cover which had to b... Read more

Incident date: Jan 1, 2021

Truck frame is rusted to the point the the vehicle is not usable. The problem has been confirmed by a local independent service center. The vehicle has not been inspected by the manufacturer. The first symptom was that the right rear shock became detached from the frame. When I brought the vehicle in to have the shock repaired they stated that there was not enough frame left in that area to re-at... Read more

Incident date: Jul 23, 2021

While driving at highway speed in my 2006 Dodge Ram 2500 truck, the truck's front wheels began to violently shake and wobble with incredible vibration and bumpy ride. I thought I would lose control of the vehicle. I slowed, turned on my emergency flashers and hit the brakes pulling off the interstate. After a few minutes I continued on only to have the same incident described happen again a few... Read more

Incident date: Feb 15, 2021

The contact owns a 2006 Hummer H3. The contact stated while making a turn, he heard a loud abnormal popping sound coming from the rear of the vehicle. The contact stated that while inspecting the vehicle, he noticed that the rear leaf spring had detached from the subframe of the vehicle. The vehicle was not diagnosed or repaired by the dealer or independent mechanic. The manufacturer was made awar... Read more

Incident date: Jun 15, 2021

We purchased the vehicle June 1, 2021. We started hearing a popping noise when being driven. Sometimes it was often and sometimes every now and then. The trax is in the shop as of now. We were told there was a crack in the frame. They said they would weld the area, but it would take time. Car had to be taken apart piece by piece. I asked them what would cause the problem. I was told it was when th... Read more

Incident date: Jul 22, 2021

My car has approximately 118,000 miles on it and is in excellent condition. It was dealer serviced within a week of this event. The dealer did not identify any driveline problems or conditions with the vehicle. While my wife was driving on the freeway, the rear u-joint on the front drive shaft failed, causing the drive shaft to flail from the front differential and beat a hole in the transmiss... Read more

Incident date: Dec 31, 2020

The contact owns a 2010 Buick Lacrosse. The contact received notification of NHTSA campaign number: 20V764000 (Suspension) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made a... Read more

Incident date: Jul 24, 2021

The truck has the wobble of death, aka wobbles violently on speeds over 55 when you either hit the brakes or when it hit a bump. I have dealership has resuraced the rotors 2 times already, and issue still continues.

Incident date: Jun 14, 2021

The contact owns a 2013 Ford Flex. The contact stated the alarm and sensors were activated without warning. The contact received notification of NHTSA campaign number: 20V072000 (Suspension) however, the part to do the recall repair was unavailable. The vehicle was taken to the local dealer who confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a rea... Read more

Incident date: Jan 1, 2021

The contact owns a 2011 Buick Lacrosse. The contact received a notification for NHTSA Campaign Number: 20V764000 (Suspension) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue and confirmed that the part was not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount... Read more

Incident date: Jul 29, 2021

While driving at a speed around 50 miles an hour on a well surfaced mountain road the steering wheel began to viberate to the extent that the truck could not be controled. I momentarily lost control of the vehicle and it crossed the center line into the oncoming lane of traffic. Fortunately there were no on coming vehicles or an accident would have happened. Over the next two days the same stee... Read more

Incident date: Jun 29, 2021

While driving straight at about 30mph on the parkway, the connecting rods for the front left wheel suddenly failed. This caused a dangerous grinding of the front left wheel against the wheel well, damaging the tire and wheel well, while pulling dangerously to the left. The car was not drivable after the failure. The car had about 60,000 miles.

Incident date: Jun 2, 2021

When I went to have a tail pipe replaced, it was discovered that the frame of my car was badly rusted. Upon bringing to a mechanic, an auto body shop and a Toyota dealer, they all said the car is not safe to drive. The rest of the body is in mint condition as is the interior and mechanics. I called Toyota Corporation asking for assistance, provided them with the vin and was told they would do n... Read more

Incident date: Jul 29, 2021

Reversing out of my driveway and front driver side suspension control arm broke. Wheel smashed into wheel well crumpling in some sections and damaging other car paneling. Car was unable to drive and partially blocked street until towed. No warning lights or errors were present before or after the incident. Vehicle has not been inspected by anyone yet. Safety was not greatly compromised aside, but ... Read more

Incident date: Jul 18, 2021

While driving my 2019 Ford F250 at approximately 55-60 mph, the steering wheel began to shake and wobble violently from side to side. I was able to maintain control of the vehicle and bring it to a complete stop(luckily there were no vehicles following us at the time). I felt that I was going to lose control of the vehicle and possibly roll over and there was no warning that this was about to happ... Read more

Incident date: Jul 25, 2021

bought this truck from Granger DCJR in Orange, tx on 7/20/21. upon further inspection of vehicle on 7/25/21 found that there are no bushings in the rear shocks and that when you steer the truck at low speeds from a stop sign the rack and pinion locks up and you can not steer the truck. the steering issue almost caused me to hit 3 cars and almost run in a ditch. dealer states that they have spent t... Read more

Incident date: Feb 2, 2021

A suspension arm (Tesla called it a 'front left fore link') broke on February 2nd, 2021. I was drive about 5 MPH in a straight line to stop at a lighted intersection. There was not any undue strain. The car had less than 34K miles at the time. Towed the vehicle to Tesla and paid $2269 for the repair plus $100 to tow. Now the car wobbles (some call it 'whompy wheel') at low speeds (under 30 MPH). ... Read more

Incident date: Jul 28, 2021

The contact owns a 2011 Jeep Patriot. The contact stated that upon taking her vehicle to an independent mechanic, the mechanic discovered a significant amount of rust to the sub frame of the vehicle. The mechanic informed her that there might have been a recall on the vehicle for the corrosion. The mechanic also informed her that the vehicle was unsafe to drive due to the amount of rust on the sus... Read more

Incident date: Jul 27, 2021

While driving on the freeway, exiting onto the off ramp, the rut in the road caused my whole front end to shake uncontrollably. I could barely keep the vehicle on the road and almost collided with the sound wall adjacent to the off ramp. The severe shaking lasts until my vehicles slows significantly, as in the 15-20 mph range. Which is less than ideal on a major freeway!!!!! This is the fourth ... Read more

Incident date: Jul 27, 2021

Right front suspension strut mount failed. This allowed the front strut to be come disconnected from the strut mount. The strut is free to to become disconneted from the cars frame. In my case the strut has traveled up through the strut mount and through the trim cover and impacting the inside of the cars engine compartment hood. Currently the strut is resting on the lower side of the strut mount.... Read more

Incident date: Feb 1, 2021

I own a 2019 Jeep Rubicon and the steering wheel rotates violently (~25° back and forth) while driving at any speed and when I hit a bump on the road. Even a small bump on the road causes this problem. I have researched this and some Jeep websites call it a ‘death wobble’. 25° violent steering wheel rotation at 70 mph is very startling it is an extremely unsafe. It almost caused me to cr... Read more

Incident date: Jul 27, 2021

Death Wobble on numerous occasions. I first took it to Ford and put some "dampener" on it to fix it. I noticed that the truck still vibrated, but did not go into the death wobble immediately.4-5 months later, a worse death wobble started. It always happens when you hit a bridge abutment paving transition. The violent shaking does not stop until you slow way down. I have had to leave the road ... Read more

Incident date: Jun 18, 2021

The rear camber arms of both Tesla Model S and X suspension have fixed camber angle that only grows wider as the time passes, that would cause the inner side of tires to wear out more rapidly than the mid or outer tire sides. Tesla doesn’t offer a camber arm that is adjustable in order to fix this alignment issue. Due to this the tires blow out prematurely and can potentially cause severe accide... Read more

Incident date: Jul 16, 2021

Whenever I drive the vehicle, I get a 'Service Advance Trac' error message and the cruise control / stability control system stops working, and the vehicle gets difficult to drive. This occurs in regulat conditions at highway speeds. It appears to be a very common problem that Ford has not addressed. I have not been to the dealer yet because the nearest Ford Truck center is over 100 miles away ... Read more

Incident date: May 31, 2021

From factory, vehicle standard build weight of this trailer (nothing loaded) is; 14,200 lbs. Trailer is a two axle design, with each axle rated at 7,000 lbs. Total load allowed by their specifications is 14,000 lbs. Before I add any items normally carried in a travel trailer (food, clothing, etc.) I am already over the axle rating. On a trip with with normally carried items and approximately 20 ga... Read more

Incident date: Jul 15, 2021

The contact owns a 2009 Mercedes-Benz C300. The contact stated while driving approximately 60-70 mph, the vehicle started shuddering and lost stability. There were no warning lights illuminated. The contact stated that as she disengaged the accelerator pedal, the vehicle stopped shuddering. The vehicle was taken to an independent mechanic who diagnosed that the rear subframe was rusted and had fra... Read more

Incident date: Jul 23, 2021

While driving about 40mph the car violently changed lanes with no warning. Luckily no cars were near and i was able to bring the car back under control. I have experienced loose steering before but never to this extreme. I am scared to drive car fearing for safety of myself and passengers. I have read up about these cars and all the problems they have of which I have experienced quite a few mysel... Read more

Incident date: Jul 19, 2021

rust holes in front sub frame

Incident date: Jul 10, 2021

Structural issue/rust - engine cradle - front cross member rusted through on underside of Jeep. The car broke down while we were traveling and had to have a cross member replaced at a dealership. The car ran but was noisy and unsafe to drive, and we were 4 hours from home. Despite having an oil change recently, we were not warned of the issue. The replacement cost about $1500 out of pocket.

Incident date: Jan 1, 2021

The contact owns a 2011 Buick LaCrosse. The contact received notification of NHTSA campaign number: 20V764000 (Suspension) however, the part to do the recall repair was unavailable. The contact took the vehicle to the local dealer and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The ma... Read more

Incident date: Mar 10, 2021

Incident started after putting car into drive, as the started to move I heard what sounded like a cell phone being dropped on the floorboard. That did not happen. I proceeded to pull out into road. While driving on road, wheels seemed sweervy/shaky. I kept my speed lower. Stopped vehicle, inspected wheels. Lug nuts and tires were tight. Told husband, he test drove car, kept speed low, on way home... Read more

Incident date: Jul 5, 2021

The contact owns a 2008 Chevrolet Uplander. The contact stated while driving approximately 50 mph, the rear end and front passenger’s side of the vehicle would vibrate with an abnormal, clunking sound coming from the vehicle. The ABS warning light would illuminate on the instrument panel when the failure occurred. The contact had taken the vehicle to an independent mechanic who informed him that... Read more

Incident date: Jul 24, 2021

On Saturday afternoon 7/24 I was leaving a parking lot when my drivers side wheel detached from my front axle rod. I have around 90k miles on the vehicle. There was no indication of a part coming loose. Never noticed vibration of wheel or any resistance during movements. This should be a recall on the vehicle.

Incident date: Jul 17, 2021

Both rear shock absorbers failed simultaneously, with no rebound control. Shock failure made the vehicle very difficult to control on any uneven surface, especially while cornering. Yes, problem was confirmed by dealer and both rear shocks were replaced. Inspected by dealer No warning lights or other indications of failure.

Incident date: Jul 26, 2021

I was driving 60 miles an hour and I hit a pot hole and the truck went into a “death wobble”. It started to shake extremely violently that I thought I was going to crash and die. My arms hurt so bad from trying to hold on to the steering wheel for dear life. I managed to come to a complete stop but not before I almost [XXX] my pants from fear. INFORMATION Redacted PURSUANT TO THE FREEDOM OF ... Read more

1 injured