Consumer Safety Complaints

Incident date: Aug 3, 2021

Our mechanic told us that the differential is making a grinding sound and he add differential fluid, but said the problem would only get worse. The car only has 62k miles on it and it is VERY EXPENSIVE to have the differential replace/repaired. I feel that this is a defect of the car and should be recalled by Cadillac to have the differential replaced. For the differential to go bad at 60k mile... Read more

Incident date: Jul 20, 2021

the rear end started to sway and shake ... made the car uncrontrlable, I reacted instantly and took my foot off the gas peddle and gripped the steering firmly like driving on snow...it came back under control as I was braking softly ....what a scary incident ...

Incident date: Dec 1, 2020

The contact owns a 2013 Chevrolet Malibu. The contact received notification of NHTSA Campaign Number: 20V764000 (Suspension) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution... Read more

Incident date: Feb 1, 2019

The contact owns a 2007 Jeep Liberty. The contact stated that she initially received a recall notification for NHTSA Campaign Number: 18V278000 (Suspension) and had the recall serviced at a dealer. Recently, the contact stated that an abnormal clanking sound was coming from the vehicle while driving at various speeds. There was no warning light illuminated. The contact had first taken the vehicle ... Read more

Incident date: Jan 1, 2021

The contact owns a 2012 Buick Lacrosse. The contact received notification of NHTSA Campaign Number: 20V764000 (Suspension) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution ... Read more

Incident date: Aug 8, 2021

I was driving just my 3rd day of having my car and i come outside and its wrecked someone hit the driver side front panel and bumper

Crash

Incident date: Aug 10, 2021

The contact owns a 2020 Ram 1500. The contact stated that as he hitched a travel trailer to the rear of the vehicle, the rear springs collapsed, and the vehicle was no longer level due to the lack of support from the lift springs. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The contact stated he received a recall notification from the manufacturer informing him... Read more

Incident date: Aug 11, 2020

The contact owns a 2010 Cadillac SRX. The contact stated that while driving at various speeds, there was an abnormal unidentified loud noise detected. There was a loud noise detected from the wheel and while, driving over humps in colder weather. The stabilizer, and traction control warning lights were illuminated. The vehicle was taken to the local dealer and the contact was informed that the sta... Read more

Incident date: Aug 9, 2021

The back suspension ripped out of the frame while driving down the road . Through me all over the road

Incident date: Apr 14, 2021

Transmission not properly shifting into gears. Car suspension is always slamming. Air bag error code

Incident date: Feb 17, 2021

The leaf springs have broken and frame is showing serious rust damage. Brake lines were leaking and had to be replaced.

Incident date: Aug 1, 2018

The contact owns a 2007 Toyota FJ Cruiser. The contact stated upon inspection, the mechanic discovered that severe corrosion had formed on the entire undercarriage of the vehicle. Prior to the discovery, the contact stated that an unknown part had separated and detached from the vehicle in his driveway due to the corrosion. The dealer then took several pictures of the corrosion on the vehicle. The... Read more

Incident date: Aug 3, 2021

After buying the vehicle on 7/9/21, the car started having problems with the cooling system. I took it to a repair shop and they said the cooling system was overfilled. The air problem continued. I took it back to the dealership who said they fixed it but it continued. I contacted the prior Manufactuer service center who informed me the computer chip was recommended to be replaced when the dealer ... Read more

Crash

Incident date: Mar 4, 2021

4 Mar 2021 passenger side front wheel bearing failed while returning home from anniversary trip with 37,733 miles on our SRX. Dealer stated that SRX was out of warranty due to time after purchase. 5 July 2021 passenger side rear wheel bearing failed while returning home from family trip with 40,003 miles on our SRX. Called Cadillac Customer Care and received a case number. Immediately received a... Read more

Incident date: Aug 10, 2021

Regarding the Safety Recall V06 / NHTSA 19V-021 Drag Link. This issue regarding the jam nuts on the drag link needs to be remedied. It calls for welding an adjustable part of the steering linkage rendering it non- adjustable when having the front end aligned in the future. Not to mention the effect of welding, potentially causing a problem with the integrity of the metal. The correct fix for thi... Read more

Crash

Incident date: Aug 10, 2021

Thumping from the rear, took the car in and was told rear shocks and sway bar needed replaced. When I took the car in for service, I was told the rear sub frame had rusted through and the vehicle should not be driven. I was told that part was on a national backorder, so for now one could not be ordered to fix the car. With the backorder, the mechanic thought there might be a recall, which broug... Read more

Incident date: Aug 8, 2021

The driver's side rear frame stiffener is extremely corroded and looks to becoming loose! In CANADA, there is a recall for my year CR-V for this very defect!!! Why doesn't NHTSA do the same thing? I live less than 2 hours from Canada, yet my car there would have been recalled! This could potentially be devastating if the assembly becomes loose from the vehicle. Please address this problem! ... Read more

Incident date: Jul 18, 2021

I own a ‘08 Hyundai Elantra. On July 21 my boyfriend and I were driving home when the rear sub-frame assembly failed, it rotted and broke where the control arms attach. The left rear tire was no longer attached to the frame of the car properly. It is available for inspection. It was a catastrophic failure, if we had being going faster it could have been deadly. Turns out Hyundai knew the mat... Read more

Incident date: Aug 3, 2021

Rear cross subframe is very rotten and my mechanic told me not safe to drive car. Mazda had recall on front but not on rear. Is made of same material I look at line and a lot of people have same problem I hope you can help us with this problem Thank you and I hope you can investigate this major issue

Incident date: Jul 11, 2021

I turned onto Davie Blvd from SE 32nd heading West. I heard a “pop” & suddenly car was out of control-feeling like sliding. I pulled off to side street as I thought flat tire due to “pop” noise. All tires seemed fine so tried to drive again slowly but still felt no control/sliding effect. I slowly drove on side road watching back driver tire when I noticed it was facing outward as I steere... Read more

Incident date: Aug 9, 2021

The contact owns a 2012 Buick Lacrosse. The contact received a recall notification for NHTSA Campaign Number: 20V764000 (Suspension) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The man... Read more

Incident date: Aug 4, 2021

While driving at highway speeds ~60-65mph through Arkansas on interstate 30 south bound hauling a Palomino - Puma 6,868 lbs. dry weight RV had wife and 3 young kids with me. I was in the left hand lane, I passed over a rough stretch of road and at this point the front end started to violently shake. The steering wheel was uncontrollable, I lost control of the vehicle and was pulled into the other ... Read more

Incident date: Aug 3, 2021

TERRIBLE UNDERBODY RUSTING CAUSING SUBFRAME TO COME OUT OF THE REAR. VEHICLE ABOUT TO SPLIT IN 2

Incident date: Aug 9, 2021

The metal used to make the k frame on the nissan murano has failed. It has lead to numerous problems with this year of muranos. I believe Nissan should be responsible for fixing this problem. It is a huge safety problem and could kill someone.

Incident date: Aug 9, 2021

Noticed the left side of the 5th wheel seemed lower, the smell of burning rubber was highly present. Upon further investigation noticed the front axle leaf spring had broken. Noticed the new tire was hot and rubbed up on and caused damage to the metal of the chassis and ruined the new tire.

Incident date: Aug 4, 2021

The Vehicle when encountering a road obstruction starts to shake and shimmy, pulling the steering wheel too and fro. this causes the driver to instantly put on the brakes. The situation is all over the internet. Ford knows about this issue and still sell them to unaware customers.

Incident date: Aug 7, 2021

The drivers side front control arm failed. Had the control arm failed during operation it could have resulted in the loss of life. The issued has been confirmed by a dealer. The vehicle has been inspected by the dealer. See additional details below: The drivers side front control arm failed Sunday 08.07.2021 resulting in the car collapsing to the ground. An issue with left from driver si... Read more

Incident date: Jul 26, 2021

4 times in the past month I have experienced the "Death Wobble" at highways speeds in my vehicle. All 4 times have been travelling around 70MPH and is set off from hitting a pot hole or where road construction was going on so there were imperfections in the pavement.

Incident date: Feb 4, 2021

No incident, but I am prevent one from happening. My C.V.T. Transmission is winning in 1st gear, CVT stands for {continuously variable transmission}. I need to let up on the gas pedal each time it's supposed to shift.. Even if you don't know much about how a transmission works, you have probably heard of the manual and the automatic. The CVT is the newest type of a transmission. It is sometimes r... Read more

Incident date: Nov 3, 2020

Rear suspension Reported March 19 2020. Campaign # 1ov110000 It sounds terrifying. Like the whole back of the. Back ankle will fall off going down the road. And then. If you have to back up. It sounds worse

Incident date: May 5, 2021

My vehicle has seven recalls on Kelley blue book online everything it says on the Honda website is what’s happening with my car the check check engine light on smoking at the tail pipe exhaust smoke excessive leaking oil suspension seatbelt and no one is helping me at the local dealership Hyundai dealership they’ve been putting me off for months this is a very dangerous situation to have my ch... Read more

Incident date: Aug 7, 2021

Dexter Torsion axle has experienced a sudden failure on one side. Trailer tire/rim has too much negative camber and is almost touching the inner fender. The space between tire and fender on the affected side is 1/2 as much as on the unaffected side of the travel trailer. The travel trailer has NEVER been overloaded and has NEVER hit anything to cause this problem. I do NOT feel safe towing t... Read more

Incident date: Aug 8, 2021

Our 2019 F250 at approx 20000 odometer miles, while driving on I-25 in Denver driving home from a wedding, with my wife and 7 year old in the vehicle, we were doing approx. 50mph the steering wheel began to shake uncontrollably, the whole cab of the truck seemed to violently shake. We quickly slowed down in traffic causing other vehicles to go around us. The shaking stopped and the truck seemed ok... Read more

Incident date: Aug 2, 2021

Had driveshaft put on and asked mechanic to put sway links on that I had purchased. He called after putting driveshaft on and stated he couldn’t put sway links on until the sub frame was fixed due to it being rusted out and broke. He took a video to show me. He said the part would have to be ordered from Nissan and taken somewhere because he doesn’t do that kind of work. I took it to another g... Read more

Incident date: Aug 6, 2021

I was driving on a highway when all of a sudden I heard what I thought to be a blow out (tire) ,as I pulled over on shoulder with difficulty I looked in mirror and saw a part has fallen off, later retrieved with tow truck driver, part being a driveshaft. Rear end had seized as I maneuvered my veh. As far on shoulder as possible, I feel fortunate for outcome of incident. I had gotten a tow to my re... Read more

Incident date: Aug 6, 2021

There is a death wobble in the front end of this truck and Ford refuses to fix it. The steering wheel shakes very bad from left to right until you slow the truck to low speed. When pulling a 13000LB trailer at 70 mph and this happens a crash is going to happen and someone is going to end up hurt or killed. I took this truck to my local dealer (Phil Long Ford) when the truck was aprx 6 months old w... Read more

Incident date: Mar 16, 2020

Bought vehicle from used from private owner a year ago and noticed less then two weeks later while driving including on the freeway the engine just turns off with no steering control, almost no brake control, and sometimes takes a few minutes to start up again just to get out of the way of other vehicles. Now it’s overheating and leaking coolant on front passenger side floor along with the groun... Read more

Incident date: Dec 30, 2020

The contact owns a 2010 Buick LaCrosse. The contact received notification of NHTSA campaign number: 20V764000 (Suspension) however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not yet... Read more

Incident date: Aug 6, 2021

Truck starts Violently shaking on highway

Incident date: Aug 2, 2021

The contact owns a 2013 Buick LaCrosse. The contact received a recall notification for NHTSA Campaign number: 20V764000 (Suspension). The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The part was not available for the repair. The contact had not experienced a failure. VIN tool confirms parts not ava... Read more

Incident date: Jul 26, 2021

1. Loss of power assisted steering making it hard to control car. But I turn off car and turn back on, it works. 2. Steering column knuckle or u-joints are making a loud clunking noise when turning steering wheel. 3. BCM or Body Control Mudule is either bad or needs cleaning because cruise control nor traction controls work. I checked fuses and they are ok.

Incident date: Oct 9, 2018

Jeep Grand Cherokee power steering leak! We’re having the same problem that other Jeep owners are having, the steering rack leaks on the 2014 Jeep Grand Cherokee Overland. The leak was discovered through regular maintenance check in 2018. We filled the reservoir with new fluid, it was fine for the entire year. It wasn’t until July 2021 that we discovered that fluid was leaking from the Stee... Read more

Incident date: Aug 5, 2021

I bought this car 2011 Nissan Altima 2.5s Feb -2021 ....Now the transmission I had serviced at Colonial Nissan Altima in Medford Mass. in March 2021..which is a C.V.T. Transmission and 1st gear is acting wrong... Driving it I need to let up on the gas pedal to shift gears, I did call 30 days after my service...They told me to drop it off and leave your car here and we will get to it, we are back... Read more

Incident date: Dec 1, 2020

Received a notice about a safety recall for faulty rear suspension toe links. this was 8 months ago with no update on a remedy. This is completely unacceptable as this is deemed a safety issue and could cause a crash!

Incident date: Mar 31, 2021

The contact owns a 2008 Cadillac Escalade. The contact stated that since purchasing the vehicle, the "Service Traction Control" and "Service Stabili-trak" message appeared on the instrument panel. The contact was informed by the auction that the failure was due to the low air pressure on the driver’s side rear tire. The contact stated while exiting a parking lot, the steering wheel locked-up. Th... Read more

Incident date: Jul 28, 2021

On 7-28-21, the Right Rear Toe Link Broke while I was driving, the wheel was sticking out and could not be driven. I have the old broken part and loose part. On 7-30-21, I had the broken part on right rear replaced and the Left rear part was loose and replaced also. As far as safety goes, it had to be towed to shop to get off the road, and could not drive. On 6-17-21, I took my car to Tom Hol... Read more

Incident date: Aug 3, 2021

after exiting the highway at 65+mph turned the corner and the rear of the car dropped and started dragging the ground without warning . pulled over to see rear suspension on the ground .i contacted dealer about it and they seem to be aware of similar complaints but do not seem to care .could have been different outcome one minute earlier !! this is the second time the frame collapsed on me in this... Read more

Incident date: Jan 1, 2021

The contact owns a 2013 Chevrolet Malibu. The contact had received notification of NHTSA Campaign Number: 20V764000 (Suspension) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the recall but informed the contact that parts were not available. The manuf... Read more

Incident date: Aug 3, 2021

2001 Tundra (4.7 Engine); frame badly rusted in rear. Told on Aug. 3, 2021 that it would fail the next inspection. I put my VIRIN into the NHTSA site but couldn't find any recalls.

Incident date: Aug 3, 2021

Under the following three conditions the front tires appear to become airborne and the tires skip making the vehicle seem to be out-of-control; When traveling at speeds >35 MPH, Wheels are turned >10 degrees, Any long bump (such as a rough transition "bump" from asphalt to concrete). This has been worsening over the last year and is now unsafe for my children to be in the car. My local Subaru deal... Read more