Consumer Safety Complaints

Incident date: Jan 1, 2020

front end wobbles terribly at times hitting bumps and on certain road surfaces.

Incident date: Dec 1, 2020

The contact owns a 2013 Buick Lacrosse. The contact received notification of NHTSA Campaign Number: 20V764000 (Suspension) however, the part to do the recall repair was unavailable. The contact called the local dealer who stated that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notifi... Read more

Incident date: Sep 4, 2021

Had the infamous "death wobble" happen to me over the weekend. Luckily, I was by myself and I was familiar with the issue. The steering wheel was shaking violently and it felt like the front wheels were hopping. I slowed down but the issue persisted, I then pulled to the side of the road, came to a stop and the shaking stopped. I've called the dealer this morning and scheduled an appointment f... Read more

Incident date: Aug 27, 2021

The contact owns a 2017 Ford Taurus. The contact had taken the vehicle to an unknown dealer for an oil change and the contact was informed that all four tires showed significant tread wear and needed to be replaced. An alignment check was also performed on the vehicle and it was discovered that the rear tires were out of alignment. Upon investigation, the contact discovered NHTSA Campaign Number: ... Read more

Incident date: Aug 27, 2021

Driver front lower control arm bolt backed themselves out

Incident date: Sep 6, 2021

Subject vehicle was a 2009 Ford Escape with 74,123 miles. Driving the vehicle the front passenger lower control arm separated from the k-frame/cradle causing the vehicle to lose control. Loss of steering was experienced as well as tire lock up from the front tire lodging against the back of the fender. The CV shaft also separated during the failure resulting in loss of transmission engagement. Th... Read more

Incident date: Mar 12, 2018

The first issue is popping coming from the front end of the vehicle causing a steering issue. This has been "repaired" multiple times with no resolution. Every time the popping occurs which is almost every turn the steering wheel will not turn. The next issue is the radio is causing driver distraction by changing stations and screens not just on the display itself but the instrument cluster as wel... Read more

Incident date: Sep 5, 2021

Subject vehicle is a 2009 Ford Escape with 74,123 miles. Driving the vehicle the lower control arm separated from the front frame otherwise known as the engine cradle or subframe. The failure is identical to the subframe failures on the 2001 - 2004 Ford Escapes currently under recall. The failure was immediate with no prior warning. The vehicle exhibited loss of steering control, wheel lock up f... Read more

Incident date: Jul 9, 2021

Is experiencing banging sound coming from rear suspension under the car. Banging noise when going over bumps ,fighting to control vehicle at moderate speeds. Car was brought new, only as 54k miles. I feel I'm being stalled until warranty expires at 60k miles please help.

Incident date: Sep 4, 2021

On September 4th & 5th two separate occasions I was driving on US 85 in WY when I hit a bump in the road and my truck started shaking violently and was hard to control. I immediately pulled over and slowed down until the shaking stopped but was almost rear ended by the truck behind me on one occasion.

Incident date: Aug 7, 2021

The rear suspension. sway bar brackets are loose from factory or work their way loose. i lost my bracket and bolts as i entered the campground in the motorhome discovered this and discovered the other side was loose as well. this piece could have came off while at highway speed and caused injury to others as well as caused myself to have a tire failure , not to mention the danger of the swaybar n... Read more

Incident date: Aug 9, 2021

I have been having issues with my vehicle stalling and trembling. The Stabilitrak message, check engine light, and service traction control message has turned on a couple times when starting the car. On Aug 9th, I received a letter in the mail stating that my car has a safety recall. The same day I called the Cadillac dealership where I bought the car and scheduled an appt to check these issues an... Read more

Incident date: Aug 15, 2021

Suspension keeps making noises such as knocking roughly in both front wheels. Feels week and in high speeds it might get broken causing loss of control. Took it to service they will charge me even with the repair bulletin I found in NHTSA. Correction: Four Wheel Alignment (Air Suspension) (Adjust Camber Caster Toe) Correction: Links - Front Suspension - Lower - Aft - LH/RH (Remove & Replace)

Incident date: Aug 27, 2021

my frame was rusted throughout at 130k miles the car's rear trail arm mount on the frame detached and almost caused me to run into on by traffic numerous times at 25 mph. only once I stopped to pick up my sons from school the car's rear trail arm detached completely from the frame, I had deemed it undrivable and called for someone to come by and tow it back home. on my own further inspection, I no... Read more

Incident date: Sep 5, 2021

Apparently, there is a recall on our Motorhome with this VIN, which we took delivery of on April 30, 2021 and we have not been notified as of this date. Ford Manufacturer Recall Number 21S17 NHTSA Recall Number21V202 Why were we not notified after all of this time?

Incident date: Sep 1, 2020

Periodic extreme Death Wobble (uncontrolled steering/suspension shaking) when driving at high speeds on rough roads.

Incident date: Aug 18, 2021

2013 Nissan sentra sr 66,000 miles transmission blew out, while driving on the street it sputtered, choked and lost power and started making a loud clanking noise.

Incident date: Jul 28, 2021

I was driving my 2020 GMC Sierra AT4 at about 15mph on a 2 way city street slowing for a traffic light when my vehicle started to shake violently...at first thinking it was a flat, but the shaking was much different. As I was slowing in anticipation of the light, now at about 5mph, my truck suddenly dropped and stopped. This would have been catastrophic at freeway speeds! I immediately thought ... Read more

Incident date: Dec 12, 2020

The contact owns a 2018 Mercedes-Benz CLA250. The contact stated while driving at various speeds, there was a ticking sound coming from the steering wheel. Additionally, there was a knocking sound coming from the front end of the vehicle. The vehicle was taken to the local dealer who diagnosed that the control arms were faulty and needed to be replaced. The control arms were replaced but the failu... Read more

Incident date: Sep 2, 2021

The contact owns a 2012 Cadillac SRX. The contact stated while driving 50 MPH, he lost control of the vehicle and ran off the road. The contact stated that the traction control warning light was illuminated. The contact stated while attempting to drive over 25 MPH, the vehicle began to vibrate. The contact was able to continue driving under 25 MPH to his residence. The contact called the local dea... Read more

Incident date: Aug 25, 2021

The contact's daughter-in-law owns a 2009 Jeep Patriot. The contact stated that while he was replacing the brakes and control arms on the vehicle, he noticed that both the front and rear sub frame of the vehicle were severely corroded. The vehicle was taken to an independent mechanic who diagnosed that the rear and front subframe of the vehicle was severely corroded and needed to be replaced. The ... Read more

Incident date: Aug 23, 2021

The contact owns a 2014 BMW X6. The contact stated while driving approximately 25 MPH, there was an abnormal grinding noise detected. There was no warning light illuminated. The vehicle was towed to the local dealer where it was diagnosed with a fractured front axle. The vehicle was not repaired. The manufacturer was notified of the failure however, no further assistance was provided. The failure ... Read more

Incident date: Jul 2, 2021

Vehicle shakes violently at highway speeds. Suspected "death wobble."

Incident date: Aug 24, 2021

I purchased this chevrolet cruze2014 in 2021 of november now I have an unsafe vehicle I have took it to have it looked at and now they want me to pay 1,600 for damages that I have not created tension belts and assembly problem and an oil pan that is cracked this also have struts and other suspension problems that need to be address I will like to see if their is any way to have this problem tak... Read more

Incident date: Aug 27, 2021

UNKNOWN

Incident date: Sep 1, 2021

The control arms rusted completely off the frame. The whole frame has rust holes!

Incident date: Sep 2, 2021

i STARTED HEARING A LOUD NOISE FROM UNDER MY TRUCK AND NOTICED BOTH SPRINGS WERE BROKE IN HALF, ONLY THE MIDDLE LEAF...WOW

Incident date: Aug 25, 2021

The contact owns a 2017 Volkswagen Golf Sportwagen. The contact stated that while driving at various speeds, an abnormal clanking sound was coming from the rear end of the vehicle. The contact had taken the vehicle to a dealer where they diagnosed the vehicle with a rear coil spring fracture. Upon investigation, the contact discovered NHTSA Campaign Number: 19V188000 (Suspension) which he linked t... Read more

Incident date: Aug 23, 2021

While towing my 5th wheel travel trailer east bound on I-40 from Albuquerque, NM on 8/23/21, the truck and trailer started shaking violently after hitting some small wash board bumps. Only by quickly slowing down from 65 mph to under 40 mph was the situation corrected. After the shaking stopped I sped back up to 65 mph and everything seemed to be normal. A few more miles down I-40 the shaking r... Read more

Incident date: Aug 14, 2021

I was forced to change lanes quickly from the left lane to the left shoulder of an interstate when a double tandem tractor trailer moved into my lane of traffic. The interstate was dry and the left shoulder was in excellent condition and wide enough to accommodate my vehicle easily. All lane assist options were turned off, the driving mode was set to “economy” and the cruise control was ... Read more

Incident date: Aug 9, 2021

Vehicle while on expressway would loose power on and off. This cause for serious accident conditions. Transmission yellow warning light appeared on next day. Had vehicle towed to dealership and they confirmed there was an issue found extreme hesitstion entering gear or changing gear. From multiple codes P0841 fluided press sen/sw A. P17F0 CVT Judder. Also, found front sway bar link loose and repl... Read more

Incident date: May 7, 2020

I have a 2018 Nissan Frontier bought it in 2019 I noticed a little vibration at first and now 2 years later it’s vibrating a lot more I took to Nissan in 2020 they said they saw nothing wrong but now I’m told that it’s my motor mounts and Nissan doesn’t want to fix cause it’s only covered by bumper to bumper and not power train warranty now I can’t drive because I’m scared for motor ... Read more

Incident date: Jun 7, 2021

ODI#11431173.....Bought the car may 19 2021 picked it up on may 22.2021 brought it back with issue's 3 days later unprofessional argument place because their blaming me trying to say the car was good until I took possession of it. I broke it therefore I'm responsible, i brought the vehicle back to the them in 3 days because the powersteering fluid leak out n there's a winding and grinding noise n... Read more

Incident date: Jul 26, 2021

The contact owns a 2018 Keystone Cougar Trailer. The contact stated that the spring hangers fractured without warning. The contact received notification of NHTSA campaign number: 21V380000 (Suspension, Structure) however, the part to do the recall was unavailable. The vehicle was taken to the local dealer who stated that parts were not available. The contact stated that the manufacturer had exceed... Read more

Incident date: Aug 26, 2021

The cross member is rusted through with holes in it. Dangerous to drive.

Incident date: Aug 20, 2021

Broken left side rear lateral toe link causing severe vehicle stability issue. Subsequent inspection of right side shows initial crack in same area.

Incident date: Aug 26, 2021

I was driving at ~35MPH and suddenly hear a loud clanking sound from the rear right tire. The car has minimal rust however the rear right tire well has extensive internal weakness that caused the shock to disconnect from the frame. This happened completely unexpectedly and could lead to accidents and death. It seems this problem has been reported by hundreds of other drivers of similar makes and m... Read more

Incident date: Sep 1, 2017

The contact owns a 2011 Cadillac SRX. The contact received notification of NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was unavailable. The vehicle was taken to the local dealer who stated that the part was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified... Read more

Incident date: Aug 29, 2021

Our 2007 Mitsubishi Outlander has several rotted out holes the size of half dollar coins in our crossmember which is connected to the control arms and it is making a loud banging sound when we hit any bumps.

Incident date: Aug 23, 2021

The contact owns a 2010 Cadillac SRX. The contact received notification of NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact h... Read more

Incident date: Aug 28, 2021

The contact owns a 2021 GMC Acadia. The contact stated while driving approximately 65-70 MPH, the driver’s side rear spring detached and almost caused a collision. The dealer was made aware of the failure and it was arranged for the vehicle to be towed to the dealer for diagnosis. The contact stated that the vehicle was towed to the dealer prior to the failure after the contact heard an abnormal... Read more

Incident date: Jun 29, 2021

At the end of June 2021, while driving I experienced a loud clunk and grinding noise, with reduced control of steering and brakes on my 4Runner. I took the 4Runner to a Goodyear Automotive Service Center on Woodward Avenue in Royal Oak, Michigan, who told me that the vehicle was not driveable due to severe rust damage of the frame that resulted in a broken sway bar. I thought I should take it to... Read more

Incident date: Aug 20, 2021

Right upper ball joint control arm collapsed while in the drive-through at McDonald's could not move the car turn it or do anything it completely collapsed on the front right side due to corrosion of the lower ball joint and then I know this has been recalled however my car is not under the recall and I don't understand why because it was the same exact issue it's a Jeep Liberty

Incident date: Aug 6, 2021

Frame started excessive rusting before 2011 when the vehicle had very low miles on it. I reported it to Toyota National headquarters in 2016. They knew about it but since they didn't have to replace the frames they didn't care. They offered me $1000 towards a new car. I could not afford a new car. I have been battling the rust ever since. I spent $4000 in the past 2 years. I was driving with a b... Read more

Incident date: May 11, 2021

At highway speeds the truck will start shaking violently with what seems to be referred to as the Death Wobble online. This started in may of this year. The truck has been to the dealer to fix this issue at least 3 times and is there again. I will obtain the paperwork from the dealer. I have video's of this, one from May 11 prior to the first fix, one on June 25th after the next fix and anothe... Read more

Incident date: Aug 1, 2021

Upon recent inspection of my vehicle, it was noted that the frame is severely corroded and rusted to the point where collapse or breaking of the frame is possible while driving. Apprently the frame was not properly treated for rust protection and can now be unsafe for driving. Enclosed are pictures of the rusted frame.

Incident date: Aug 28, 2021

The latch hook/truck door release has a defect. It has been replaced 3 times after purchase of my vehicle , by the following Toyota dealerships (Tejas Toyota in Humble Texas (2x); Maund Toyota in Austin, Tx (1x). Each dealership service said it was/is manufacture defect with the latch hook and it stops “un latching when the vehicle the button is pressed to unlock and the handle can not open t... Read more

Incident date: Aug 24, 2021

I bought this car from a dealer in Fortville (Carlux) who said it had a clean history, this car was meant to be driven by my 17 year old to school, after driving it for 1 week she noticed weird sounds on turning and the engine being very loud and not responding to acceleration or deceleration, thankfully she made it back home safely, I then took it to my local mechanic who noticed major safety iss... Read more

Incident date: Aug 28, 2021

My Scion XB has a set of dealer installed TRD springs front and rear. The springs in the rear have rusted to the point where I question their resistance to breaking and thus the safety of the car when turning a corner. The springs came from the factory with a coating that has quickly worn off an exposed the bare, untreated metal to excessive rust and corrosion. If one of these springs breaks wh... Read more

Incident date: Aug 28, 2021

We’ve been experiencing the Ford know “Deathwobble” since approximately 30,000 miles and we currently have 48,000. Ford has replaced the steering stabilizer at least two times and it reoccurs within 4,000 miles. I’ve spent countless hours online trying to remedy this problem. I recently replaced the drag link and the associated tie rod end (The OEM ones had minimal play but I wanted to rul... Read more