Consumer Safety Complaints

Incident date: Sep 14, 2021

The car has less than 300 miles on it and I hear a loud clunk under the front of the floor by the pedals as if something is loose like the front motor or the suspension.

Incident date: Sep 12, 2021

I have a 2017 Ford F-350 Super Duty. I've experienced numerous "Death Wobble" issue with this vehicle since I've owned it. It has been at the dealership eight times where Ford has stated the problem was diagnosed and repaired. I just returned from a road trip where I experienced six Death Wobble issues at highway speeds on Interstate 80 from Elko NV to Reno NV. When I pass over uneven pavement... Read more

Incident date: Aug 27, 2021

The vehicle had been making mild clunking noises for some time (at least 2.5 years) during some combinations of turns/bumps. When took to mechanic in January 2020, the sound would not reproduce during test drive, so problem was not diagnosed. Clunking sound became more pronounced over time, until on 8/27/21 while driving a neighborhood road, there was a loud clank, as if some metal part came loo... Read more

Incident date: Jul 13, 2021

The contact owns a 2012 Buick Regal. The contact stated that the vehicle would not immediately start up, and while at a stop light the entire vehicle would shake and vibrate. The cause of the failure was not determined. The local dealer and manufacturer were notified of the failure. The VIN was included in NHTSA Campaign Number: 20V764000 (Suspension) however, the part to do the recall repair was ... Read more

Incident date: Sep 1, 2021

Extensive rust on frame and suspension parts. Areas completely rusted through, presenting safety hazard.

Incident date: Sep 13, 2021

there were no warnings on the vehicle to indicate a problem occurring. coming from a complete stop there is a delay in accelerating to speed - feels like a stall and the pedal is not receiving any gas... but the tank is full. dealership never found any issues nor were able to reproduce the same problem. this problem happens multiple times a year. this is dangerous for driving as i'm unable to get ... Read more

Incident date: Sep 1, 2020

The contact owns a 2003 Toyota 4Runner. The contact stated that while driving at limited speeds of 45 mph, the vehicle would wobble and swerve and was very unstable. The vehicle was taken to a Certified Auto Mechanic Shop and an independent mechanic who diagnosed that the failure was caused by severe rusting, perforation and corrosion of the rear subframe and suspension system. The vehicle was als... Read more

Incident date: Jun 24, 2021

The contact owns a 2016 Cadillac SRX. The contact received notification of NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer and another dealer Bill Luke Chrysler Jeep Dodge RAM (2425 W Camelback Rd, Phoenix, AZ 85015) were mad... Read more

Incident date: Apr 14, 2021

GM safety recall N212340980. Nine (9) warnings are specifically listed within the Recall letter; I have been experiencing 6 of 9 warning messages during an active driving session of this vehicle. In August 2021, visited Cole GMC / Cadillac service location for an assessment of parts needed to repair safety items. Refused service request despite previously scheduled appt. time; dealer required ... Read more

Incident date: Sep 13, 2021

The contact owns a 2011 Cadillac SRX. The contact had received notification of NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was not available. The contact stated while driving 55 MPH, the vehicle would jerk. The dealer and manufacturer were not made aware of the failure. The vehicle was not diagnosed nor repaired. The failure mileage was approximately 80,... Read more

Incident date: Jun 13, 2021

The contact owns a 2016 Cadillac SRX. The contact stated while his wife was driving 55 MPH, she heard abnormally loud sounds coming from the rear of the vehicle. There were no warning lights illuminated. The vehicle was taken to the dealer who diagnosed that no issues were found however, the failure persisted. The contact received a recall notification for NHTSA Campaign Number: 21V473000 (Suspens... Read more

Incident date: Sep 10, 2021

The contact owns a 2017 Jayco Pinnacle trailer. The contact stated that the leaf spring failed. The contact stated that the leaf springs were previously replaced under NHTSA Campaign Number: 20V091000 (Suspension) however, the repair did not correct the failure. The contact noticed that the rear driver’s side tires were touching each other. The contact inspected the tires and found that the leaf... Read more

Incident date: Sep 11, 2021

The rear crossmember bolt snapped off on the passenger side with no warning. It caused the rear passenger complete wheel assembly to breakaway and fold backwards.

Incident date: Aug 24, 2021

The gauge can indicate that the vehicle has 1/2 tank of gas 153miles remaining until empty when in fact the tank is nearly empty. While driving on highway my 2 children, my daughter friend and myself the vehicle began to drag, I was like oh my God it feels like it's going to cut off. I immediately had a anxiety attack trying to figure out what was happening because no warning lights came on in whi... Read more

Incident date: Aug 9, 2021

Unstable wobble when driving at high speeds on some road surfaces. Steering feels as if you could lose control when this happens.

Incident date: Jul 28, 2021

While driving on the Interstate in the city at approximately 60-65 MPH, the Jeep Wrangler steering wheel and vehicle started to shake excessively. I initially thought I had a tire blowout. I quickly slowed down and pulled over. Inspecting the vehicle I did not notice any tire issues and could not figure out why the vehicle vehemently shook. We were very scared when this happened and thought ... Read more

Incident date: Sep 12, 2021

I was driving down a major highway at approx 60 mph. The entire vehicle started violently shaking; uncontrollably. It was very difficult to control steering. This continued for approx. 2 minutes. No warning lights came on

Incident date: Aug 2, 2021

I purchased the 2020 Sierra 1500 because the label on the truck frame states that it can tow 9300lbs. Subsequently, in April 2021, I purchased a 34' Travel Trailer with a max capacity of 8995lbs. In August, I received a notice from GMC that they overstated the towing capacity by 500lbs. The new towing capacity is 8800lbs. GMC's response to my request for a refund was that they were not going to ... Read more

Incident date: Sep 10, 2021

My truck has a vibration when going down the highway at speeds of 70 mph. The dealer has done a transmission flush but still have the same issue. I am afraid that the driveshaft or the transmission may lock up while we are on the highway with the family.

Incident date: Aug 31, 2021

Was given inspection sheet on car after brought into Auto Fair Ford for Oil Change and they were suppose to do a front end alignment. Person came to me hand paper work work to me and said I was all set. Left to go on a trip with car and did not look at paper work until a week later. On from it talked about replacing rear trailing arm bushings and dog bone control arms the car only has about 39,000... Read more

Incident date: Sep 11, 2021

I bought my car in 2008 a Kia optima lx I stored it till 2021. But in 2013 i took my car to El Paso tx. And I felt that beer to the side and stored it again in a garage toil this it's only got 6000 miles can it still qualify for a recall

Incident date: Aug 18, 2021

We took our car into the local Mercedes Benz Dealership at Ft. Washington, PA for a routine service and PA inspection. Our vehicle is a 2011 MB E 4 matic and has ~70K miles. We received a call stating that the rear subframe of the vehicle had failed and was not considered safe and therefore did not pass the PA state inspection. We authorized the dealership to replace the component, which was do... Read more

Incident date: Sep 10, 2021

Frame rust all over, going to cost tons of money to fix. Rust rotting through the frame of the car. Shouldn’t be a problem dont live near water or salt area.

Incident date: Jul 1, 2021

The steering was making loud knocking noises at low-speed turns. When looked up Mazda2 issues, found that there was a recall for Steering, Recall no. 16V203000, dated 2016-04-10, states: If the steering knuckle separates from the strut assembly, it can cause a loss of steering control, increasing the risk of a crash. When the dealership looked up my VIN, it was not a serial number listed under th... Read more

Incident date: Sep 10, 2021

I took my car in for repair. Check engine light and VSC track lights on with horrible sound beneath the car. The auto repair shop called me and said the frame and underbody of the car is so rusted it will break apart if I drive over a pothole. So rusted that there is nothing to be able to attach to under the car. I am original owner and had rust proofing applied to the car there when I bought it. ... Read more

Incident date: Sep 2, 2021

Driver side strut spring snapped. Car became undrivable and pulled to the left, body is very close to tire and spring could cause tire to blow out . Spring is rusted from the inside out Car is at dealership for repairs no warning at all just a rattle then a loud snap

Incident date: Sep 4, 2021

The VSS Vehicle stability system on the right tire goes on at speeds of 30 MPH or more while making a sweeping left hand turn. Like on a canyon, highway or street. This causes the vehicle to apply brake pressure only to the the right tire and then pulls the vehicle further to the right side while makeing a left turn. This can cause you to drift uncontrollably into the right hand lane, or into a ga... Read more

Incident date: Sep 1, 2021

Vehicle goes into VSS mode when making left hand turnes at speeds of 30 MPH or more. Also cause the vehicle to fishtail. This cause the vehicle to swerve into the lane to the right while making the left turn. Breaking and shaking is automatically applied to the right tire while this is happening.

Incident date: Sep 8, 2021

Violent oscillation/shaking of the steering wheel components after going through an uneaven transition or pot hole on the road at around 60 miles per hour or more. After researching people call it"death wobble" This problem start after 20k miles after buying the truck brand new from the dealership, it's been going on. Last time it happened was yesterday September/08/2021 on highway 10W Baytown ,Te... Read more

Incident date: Sep 9, 2021

2015 CADILLAC CRX. CONSUMER WRITES IN REGARDS TO REAR SUSPENSION TOE LINK SAFETY RECALL.

Incident date: Sep 9, 2021

2013 CADILLAC SRX. CONSUMER WRITES IN REGARDS TO REAR SUSPENSION TOE LINK SAFETY RECALL. THE CONSUMER REFERENCED RECALL N212340980. THE CONSUMER STATED THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO COMPLETE A RECALL REPAIR.

Incident date: Sep 8, 2021

Vehicle was brought in for recall 2818I in January 2020. Still noticed a rough ride afterwards and believed issue to be with the rear suspension. Local independent auto repair shop inspected suspension and said all was well. Brought in for regular check up at Mazda dealer in September 2021. Mechanic took video to show the amount of rust on the rear subframe. Condition is beyond repair without rep... Read more

Incident date: Sep 1, 2021

There seems to be an issue with my 2018 Infiniti Q60 and I am not the only one. My allignment is perfect and my tires are new but the vehicle still tends to wander on the freeway which feels very unsafe and dangerous. I have spoken to others with this vehicle and they also have the same issue. Nobody can figure out what it is but it makes the car very uncomfortable to drive because you are constan... Read more

Incident date: Aug 16, 2021

The upper control arms bushings needed replaced due to a popping noise from the wheel any time I turned. You then could feel the pop under your feet when you turn. We got them fixed, but now it has started popping again just 2 weeks later. There is now a rattling/clanging noise coming from the feet area when you hit a bump. It’s pretty loud at times and you can feel vibrating in the steering whe... Read more

Incident date: Aug 23, 2021

The contact owns a 2010 Cadillac SRX. The contact stated while driving at various speeds, there was an abnormal grinding noise detected. The stabilitrak and ABS warning lights were illuminated. The contact received notification of NHTSA campaign number: 21V473000 (Suspension) however, the part to do the recall repair was unavailable. The vehicle was taken to the local dealer who stated that the pa... Read more

Incident date: Sep 4, 2021

The contact owns a 2002 Ford F-250. The contact stated while driving 75 MPH, the vehicle experienced the death wobble. The contact stated no warning light was illuminated. The contact was able to regain control of the vehicle and continued driving to his residence. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer ha... Read more

Incident date: Jul 1, 2019

The contact owns a 2014 Cadillac CTS. The contact stated while driving approximately 10-15 MPH, there was an abnormal whining sound detected coming from the rear axle. The contact called the local dealer and inquired about an estimate. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure however, no further assistance was provided. The approximate failure mileage... Read more

Incident date: Apr 1, 2021

The contact owns a 2011 Cadillac SRX. The contact received notification of NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was not available. The contact stated that during an oil change, the independent mechanic informed her that there was a malfunction indicator lamp (MIL) warning light illuminated. The vehicle was not diagnosed nor repaired by an independ... Read more

Incident date: Sep 8, 2019

The contact owns a 2013 Cadillac SRX. The contact received notification of NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was not available. The contact stated that while driving at an undisclosed speed and while parking, the vehicle would sway to the opposite direction of where the contact was steering. The dealer was made aware of the failure but informed... Read more

Incident date: Jul 3, 2021

While driving on highway 70 in Denver on 7/3/21, which has constant construction, inhit an unavoidable rough patch causing my truck to go into an uncontrollable wobble violently shaking the vehicle until slowing down to an unsafe highway speed. This has since happened 3 more times as well as general looseness in steering and exaggerated movement over rough roads in the city. I have invested over... Read more

Incident date: Jun 24, 2021

Had certified preowned truck aligned after purchase and shop could not adjust front end to stop pull to the right. Took it back to the dealer and they replaced a drag link (but tech said it had nothing to do with the pull) and the second time they rotated front tires left to right. Still pulls to right. Googled problem and I find that it is a common problem with Ram trucks but requires an after ma... Read more

Incident date: Aug 14, 2021

My passenger side front strut exploded, drove the shock through the hood. Very dangerous! Just happened, no warning. Schedule to take to dealer to see if covered by warranty. Car has 67,000 miles.

Incident date: Mar 1, 2021

The contact owns a 2011 Cadillac SRX. The contact stated that the “service rear axle" message was displayed on the instrument panel. The contact then received a notification for NHTSA Campaign Number: 21V473000 (Suspension) however, the part for the recall repair was unavailable. Neither the dealer nor the manufacturer was notified of the failure. The contact stated that the manufacturer had exc... Read more

Incident date: Jun 20, 2021

The passenger leaf spring or right leaf spring has broken and the truck has not hauled any kind of weight, there is a previous recall on similar trucks but they end with 2011 models but looking at the 2012 model it’s build is similar and seems to have a chance of having the same effect as mine already has.

Incident date: Aug 1, 2021

The contact owns a 2011 Cadillac SRX. The contact received notification of NHTSA Campaign Number: 21V473000 (Suspension) however, the part to the recall repair was unavailable. The contact took the vehicle to the local dealer and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufac... Read more

Incident date: Sep 8, 2021

The contact owns a 2013 Jayco Seismic trailer hauled by a 2018 Chevrolet Silverado. The contact stated that the hanger for the springs that hold the axle had fractured without warning. Due to the failure, the axle began to hang from underneath the vehicle. The contact suspected that the failure occurred while towing the trailer; however, he only noticed the failure after parking. The manufacturer ... Read more

Incident date: Jun 2, 2021

This vehicle is less than 5 years old, has less than 63K miles, and the front struts are blown and leaking oil and rear shock is locked up. This makes the vehicle dangerous to drive and difficult to control on bumpy roads.

Incident date: Sep 3, 2021

My 2019 F350 that only has 10,000 miles develops violent "shaking" episodes while driving down the road. I've had it for 1.5 years and it has happened at least a dozen times. I'm taking it in for it's second service and I'm going to ask the dealership to look into it. When I googled this it appears this is an ongoing issue with these trucks and the Ford Motor Company is not really fixing the is... Read more

Incident date: Sep 3, 2021

Subsequent to my yearly annual service which included a tire rotation, my 2019 Jeep Wrangler Sport developed the "Jeep Death Wobble". At speeds in excess of 60 mph and with a certain series of road bumps, the Jeep begins to violently wobble until speed is reduced to approximately 58mph.

Incident date: Aug 27, 2021

The rear "K" suspension subframe assembly had to be replaced because of rust internally in the vehicle frame. There was no other rust, internally or externally visible, on the entire car. My mechanic indicated that the car would not pass inspection without major repairs at a cost of over $2800. If the subframe became disconnected, steering control would be lost resulting in a potentially seri... Read more