Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 49,170 complaints - component: SUSPENSION
Incident date: Mar 1, 2025
Our 2021 Dodge Durango Citadel with only 46,000 miles on it and purchased brand new has had the left driver side CV boot replaced and now the left driver side motor mount is leaking hydraulic fluid and needs to be replaced. Have read online of other owners having similar issues with the driver side suspension and powertrain.
Incident date: Mar 1, 2026
The lane keep assist has never worked. It doesn't not keep you in the lane, it just chimes when you drift out of it. The bigger issue is the axles. I only owned the car for 1 month when the axles started loudly clicking with every turn. Honda is claiming this is just a cosmetic defect and it does not affect safety, but I don't believe that for a second. Clicking axles are NOT normal, and could o... Read more
Incident date: Apr 16, 2026
prior to every trip i make i do a pre trip inspection . I purchased a brand new brinkley rv on 2/18/2026 the hitch where it connects to my vehicle on the rv side has a major CRACK in the frame . my rv came equipped with the the LIPPERT TCS suspension and I am experiencing a suspension failure where the suspension parts are falling off as I am driving without warning .i did a post trip i... Read more
Incident date: May 5, 2026
Ecm, p0303, yes, not yet, no, cel light before the car was brought to the dealership, 2019 Hyundai Sonata SE, 2.4L Theta II GDI. Perryville Hyundai IL refused applicable TSB in writing 5/4/26 despite active P0303 misfire, fuel-in-oil smell, crankcase pressure. I have Photos prove falsified multi-point inspection: 1.0 inch (.0833') wheel well discrepancy, same mileage in/out. Vehicle has stall ris... Read more
Incident date: Mar 1, 2025
The contact owns a 2012 Honda CR-V. The contact stated that while driving at 30 MPH approaching a red light, the rear trailing arm detached from the tire. No warning lights were illuminated. The driver was able to dive to a parking lot. The vehicle was transported on a trailer by her father. The front door latch had become inoperable. The contact had to tie the door shut but was later repaired by ... Read more
Incident date: May 3, 2026
The rear sub frame has completely rusted through, on both driver and passenger sides. This makes the vehicle extremely unsafe to drive. It is a 2014 q5 with 160k miles. There is a hole on the bottom of the frame on both sides due to a poorly designed cover that traps salt and other road debris leading to premature failure.
JEEP
GRAND CHEROKEE
(2018) - SUSPENSION
May 5, 2026
Incident date: May 2, 2026
Around Halloween 2025 my Toyota’s Transmission started slipping. I called a few places and no one except Toyota would address the issue except a local shop in [XXX] , Ridge Auto Repair who after checking out the vehicle said they can’t repair it because the parts are not available November 6th, 2025, The Shop LAG LLC was recommended to me by a family member, and they came to check out the ... Read more
Incident date: Apr 15, 2026
What component or system failed or malfunctioned, and is it available for inspection upon request? The rear control arm (rear suspension component) failed catastrophically by snapping while the vehicle was in motion. This is a critical structural component responsible for maintaining proper wheel alignment and vehicle stability. The failed part has been retained and is available for inspection upo... Read more
Incident date: Apr 3, 2026
Repairs of the control arms indicated on recall NHTSA 16V-596 were never done on my vehicle after the recall was issued in 2016. Smart motors Toyota in Madison confirmed that the replacement of the control arms was never done on my vehicle, but they are showing no open recalls on my vehicle in their system due to this being a re-recall. From what I've read many vehicles were incorrectly marked "co... Read more
Incident date: Dec 20, 2025
I am filing this complaint regarding multiple serious safety defects in my 2021 Subaru Outback purchased in July 2021, currently at 48000 miles THERMO CONTROL VALVE FAILURE (26,307 miles) While traveling in the center lane on [XXX] southbound in [XXX] the evening of 1/6/2024 my vehicle suddenly experienced a complete loss of control. It seemed that the car was accelerating and braking at the s... Read more
MINI
COUNTRYMAN
(2025) - SUSPENSION
May 4, 2026
Incident date: Jan 28, 2026
Ref NHTSA 24v-896, Recall C4B The problem started back in 2021 when the anti-lock brake Hydraulic Control Unit failed. It was replaces and then it failed again in Dec 2024 while on vacation. When returning home in Jan 2025, the truck was brought to the dealer for repair. It was found to have failed again and told that a repair parts were not available, nor was it known when the redesigned part wou... Read more
Incident date: Dec 18, 2024
There is suspension noise coming from driver side when driving in low speed (10-30mph). You can feel it when turning and accelerating slowly. It started around 9000 miles after first service of the car. There was no noticeable noise before. Reported to dealer but they cannot fix it and told me everything looks normal.
Incident date: Sep 18, 2025
The failed component is a fuel pump, and it is available for inspection upon request. My safety and the safety of others was put at risk due to the following: 1) Sudden engine stalling 2) Dangerous power loss while accelerating 3) Potential fire risks; a damaged fuel pump assembley can cause fuel leaks and overheating due to insufficient fuel supply can increase the risk of explosion or fire. 4) G... Read more
MASERATI
QUATTROPORTE
(2014) - SUSPENSION
May 4, 2026
Incident date: Apr 10, 2026
I purchased my 2025 Palomino Columbus RV in February of 2025. I have towed it less than 600 miles, so including the delivery from the factory the RV has less than 2,000 miles. While inspecting the RV I noticed that the wheel spacing between the front and rear tires was different from side to side. The passenger (right) side was 5" but the driver's (left) side was 8.5". I inspected the suspension a... Read more
CHEVROLET
SILVERADO 1500
(2019) - SUSPENSION
May 4, 2026
Incident date: Apr 20, 2026
Safety Complaint Description Vehicle: 2025 Kia Sportage Hybrid LX 2025 Mileage: ~6,000 miles Issue status: Ongoing, multiple dealer visits (3 attempts), unresolved Related Kia case number: [XXX] Problem Description The vehicle demonstrates significant highway instability and unsafe handling behavior under normal driving conditions. At highway speeds (approximately 50–70 mph), the vehicle exhib... Read more
Incident date: Apr 1, 2026
Persistent unresolved front-suspension defect on a 2022 Polestar 2 (Polestar Approved CPO, purchased 03/20/2025). Vehicle pulls right under normal driving on flat, level pavement — a directional control hazard requiring constant steering correction at highway speed. A front-suspension noise over bumps developed after recent repairs. The Polestar-authorized dealer (University Volvo / Polestar Ch... Read more
Incident date: Apr 20, 2026
When turning, accelerating and/or decelerating I hear a clicking sound coming from the rear of my car. My initial determination is the infamous cv joint/axle clicking sound. I have a service scheduled with dealer in a couple of days (5/6/26) to review. I did not receive any error or warning messages. The problem started yesterday (5/3/26).
Incident date: Apr 16, 2026
While operating the vehicle on both interstate highways and local roadways, an intermittent malfunction occurs involving the All-Wheel Drive (AWD) system. The instrument panel displays a warning message stating, “Service All-Wheel Drive System.” When this warning appears, the vehicle automatically disengages from AWD and reverts to Two-Wheel Drive (2WD). Once this occurs, the system does not a... Read more
Incident date: Apr 28, 2026
I was driving down the road about 35 mph and it jerked me clean off the right side of the road. Here the driver side and passenger side subframe/engine cratle is completely rotted out bad . This needs fixed before someone dies.
Crash
Incident date: Apr 29, 2026
I’ve had problems with my steering wheel ,I’ve taken many times to alignment n it always some how loses alignment but also my gears feel weird when I drive like it pulls a bit delayed and my dash is saying electrical steering problem ,n my car don’t be trying to turn on recently it doesn’t charge I guess
Incident date: Apr 30, 2026
The vehicles car suspension/steering are malfunctioning even after being replaced early 2025. Vehicle start shaking violently after going over overpasses and uneven roads to the point where steering control is lost. This is unsafe especially in busy highways.
Incident date: May 1, 2026
Jeep Death Wobble. Going 60, hit a bump and then the entire front end of Jeep started jumping back and forth so badly, I thought the Jeep was coming completely apart and I was going to crash. Applying the brakes didn't help, the steering seemed out of control, I was terrified and felt like I was going to lose going to lose control of the vehicle or crash into an oncoming vehicle! Thank God I didn'... Read more
Incident date: Apr 29, 2026
I took my car in for oil change to Infiniti dealer (Infiniti of Nashua) on 4/29/26 and was told by dealer that the rear subframe is rusted and my car is not safe to drive, with a repair estimate of $13,184 to replace rear subframe with all hardware. Actually, I had oil change and 4 wheel alignment done at the same Infiniti dealer less than a year back on 6/25/25. At that visit, the only recommende... Read more
TOYOTA
HIGHLANDER
(2021) - SUSPENSION
May 1, 2026
Incident date: Apr 30, 2026
Early failure of front struts on a 2021 Toyota Highlander XLE, leaking fluid at 29,000 miles. Manufacturer does not seem to have any reported issues with these components. Issue discovered just one month after warranty expiration. Given the low daily use and time, this might be a manufacturer defect/concern. Could potentially be a safety concern affecting the vehicle handling and maneuverability.
Incident date: May 1, 2026
The rear axle snapped and rear tire separated and rolled behind vehicle on the expressway causing the potential for injury/fatalities to our driver and surrounding passenger vehicles by recall 24S05. At no point did we receive communication from Ford that the vehicle should not be operated. We scheduled the recall repairs for next week, 5/4/26 however this morning, 5/1/26 the rear axle snapped a... Read more
Incident date: Apr 26, 2026
Nissan has put a service campaign P9324 as a known issue for rear lower suspension corrosion. Last week as I was driving my vehicle collapsed on its back tire there was no safety warning lights that had come on. I was able to safely pull off the road however if I had been driving in a highway this would have more than likely put myself and others at grave risk. After towing to a local garage I ha... Read more
Incident date: Apr 13, 2026
Honda (really GM) has a problem with the CV joints on the Honda Prologue. It makes a clicking noise on sharp turns at low speeds. I also randomly get forward collision system disabled while driving, this is concerning as it affects the overall safety of driving this car.
Incident date: Jan 1, 2026
The contact owns a 2020 Tesla Model 3. The contact stated that while driving at various speeds, the vehicle made an abnormal clunking sound while turning the steering wheel. The messages "Traction Control Disabled", "Lane Departure Avoidance Feature Disabled", "Automatic Vehicle Hold Disabled" and "Stability Control Disabled" were displayed. The vehicle was taken to a dealer, where it was discover... Read more
VOLKSWAGEN
ATLAS CROSS SPORT
(2021) - SUSPENSION
Apr 30, 2026
Incident date: Apr 1, 2024
Defective sway bar links
Incident date: Dec 23, 2024
I am reporting a safety-related defect with a 2025 Hyundai Palisade SEL. Within days of purchase (December 14, 2024), I began experiencing abnormal noise and vibration from the rear of the vehicle. The issue consistently occurs at highway speeds (45–55 mph) and over bumps. The problem has been present since the first week of ownership and has worsened over time. Multiple inspections confirmed... Read more
Incident date: Apr 20, 2026
The contact owns a 2016 Nissan Altima. The contact stated that while driving at undisclosed speeds, the vehicle was difficult to control at higher speeds. Upon inspection, the contact discovered that the rear passenger’s side wheel was misaligned, and the rear control arm was fractured and had detached. The vehicle was towed to the dealer, and it was determined that the rear control arm needed t... Read more
Incident date: Apr 24, 2026
After the car dealership completed the first tire rotations, at 30,000 miles I rotated the tires to find severe inner tread wear on the tires where the inside of the tire was wore to the sidewall while outside portion was intact. I took the vehicle to an independent shop and the right rear suspension/tire was out of specifications on camber causing said tire wear. Toyota did not manufacture the ca... Read more
Incident date: Apr 27, 2026
Toe link failed on the driver rear side. My vehicle went out of control, veered over adjacent lanes, over the bike path, onto the side walk and back onto the road and side walk. I was left with a sore neck for several days, my apple watch kept trying to call 911 thinking I was in an accident. Anyone one the sidewalk or bike lane or adjacent vehicle lane would have been impacted. The problem has... Read more
Crash
1 injured
TOYOTA
HIGHLANDER
(2019) - SUSPENSION
Apr 29, 2026
Incident date: Apr 14, 2026
This vehicle safety complaint is regarding my 2019 Toyota Highlander XLE, VIN [XXX] . A Toyota-authorized dealership, Sansone Toyota in Avenel, New Jersey, documented that the front driver axle is prone to freezing in the differential. This is a serious safety concern because if the axle seizes while the vehicle is in motion, it could cause sudden loss of control. This vehicle is used regularly a... Read more
Incident date: Apr 28, 2026
2004 Hyundai Sonata GLS front sub frame (K Frame) has rusted out but I guess for certain VIN numbers there was a recall. Mine has the same issue and has caused suspension issues with the control arms and axles, subframe has snapped due to rusting in Michigan.
Incident date: Oct 1, 2024
The contact owns a 2023 Hyundai Palisade. The contact received notification of NHTSA Campaign Number: 25V607000 (Seats) and 26V034000 (Air Bags). The contact stated there was an undisclosed failure with the suspension. The local dealer was contacted on several occasions, and the vehicle was diagnosed with suspension failure. The vehicle was repaired, but the failure recurred. The manufacturer was ... Read more
Incident date: Jan 26, 2026
Q1: The steering and front suspension system malfunctioned. The vehicle experiences a severe “death wobble,” violent and uncontrolled shaking/oscillation of the steering wheel and front end after hitting bumps or uneven pavement, especially at higher speeds. The suspected affected components may include the steering linkage, track bar, steering damper/stabilizer, ball joints, tie rods, control... Read more
Incident date: Jun 2, 2025
My 2023 Ram 1500 TRX has recurring safety-related failures of the infotainment system affecting both Uconnect 5 (12” screen) and earlier Uconnect 4 units. These issues are widespread in 2021–2024 Ram TRX and Ram 1500 models and began or worsened after forced over-the-air updates. The primary defect is black-screen failures while driving. When the screen goes black or freezes, the truck loses ... Read more
Incident date: Apr 9, 2026
Hello as of now there was no accidents just read Reading the Recalls it is very serious I take in the vehicle to the Mercedes Benz dealership 4-29- 26 They did nothing but said they would get in contact with me once they receive the remedy
Incident date: Apr 28, 2026
The rear subframe rusted out and my control arm broke off! This is extremely serious and because there is no recall I’m going to have to buy an another vehicle. Please issue a recall. I’ve read forms about this and many others have had the same issue with the rear subframe corroding and rotting out.
Incident date: Dec 31, 1969
rusted rear subframe. unsafe braking and suspension due to this. damage code 35441 47 shows 2008-2015 vins but my vin does not show active recall, yet has the issue
Incident date: Apr 20, 2026
My 2019 Toyota 4Runner has experienced an ongoing steering and suspension issue since early in its life. The vehicle required an alignment at approximately 6,800 miles and has required repeated alignments since. At approximately 48,000 miles, a separate repair facility identified lower control arm bushing concerns. The issue was not properly corrected, and the vehicle continued to require repeate... Read more
LAND ROVER
RANGE ROVER SPORT
(2013) - SUSPENSION
Apr 28, 2026
Incident date: Apr 23, 2026
While driving, the steering begins to bind and resist when turning, especially to the left. The wheel will “catch” and then suddenly release, causing a jerking motion and loss of smooth steering control. This creates a serious safety concern because the steering does not respond consistently. During the same event, the air suspension system lowered the vehicle into a safety mode without drive... Read more
Incident date: Feb 25, 2026
The steering wheel locks during left turns and then suddenly releases, while the onboard computer has generated a suspension error code and automatically lowered the vehicle for safety.
INDIAN
SCOUT BOBBER
(2020) - SUSPENSION
Apr 28, 2026
Incident date: Mar 1, 2026
The contact owns a 2026 N/A Forest River Economy Hauler. The contact stated that while inspecting under the trailer, one of the four bolts connecting the axle to the frame was loose. Additionally, only four of the eight axle bolts were installed on the frame. The contact sent photos of the failure to an independent mechanic, who determined that the loosened bolt needed to be tightened, and that th... Read more
Incident date: Apr 24, 2026
I was starting to lose control of the car and took it to the dealership for a check . The car has only 52000 miles and the Ball Joints and the sway bar links are leaking grease according to the dealer
Incident date: May 15, 2025
I am experiencing multiple unresolved defects with my 2026 Chevrolet Equinox affecting drivability, braking behavior, and vehicle structure/fit and finish. The primary issue is a persistent vibration, shimmy, or wobble during moderate acceleration from a stop. This condition is felt through the steering wheel, seat, and floor, and occurs consistently during low‑speed launch and normal accelerati... Read more
Incident date: Apr 1, 2020
There's a knocking or clicking sound when I turn, and sometimes when I'm not turning. It seems to be coming from the front left wheel area.
Incident date: Apr 27, 2026
My 2021 Model Y has about 24,500 miles began squeaking when turning the steering wheel or hitting bumps. I read online that many tesla owners had the same issue. The design on these weren't great allowing water to penetrate these parts and cause them to ware down faster. I already paid for the replacement of the upper and lower control arms.