Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 49,170 complaints - component: SUSPENSION

Incident date: May 19, 2026

Bolt fell out of the lateral control arm on the front left wheel. Car was inoperable.

Incident date: Jan 15, 2026

Was driving on highway with 55 mph speed limit. Car in front slowed to turn right so i slowed briefly and then was accelerating back to speed limit and heard a loud bang and severe grinding noise after. Stopped at next safe area to inspect. Found that both cv axle boots were damaged. Was only a couple miles from home so placed hazard lights on and slowly crept the car to house for further inspecti... Read more

Incident date: May 18, 2026

Newly purchased truck, less than 3 weeks old, with 987 miles. A few blocks from my home, the driver's side front control arm broke while going over a speed bump at approximately 4 miles per hour. The vehicle was towed to Walker Ford in Clearwater, Florida. Notes on the repair order stated that it looks like the control did not cure all the way, leading to the weakness. The vehicle was repaired. Th... Read more

Incident date: May 17, 2023

My son was driving the 2000 Toyota Tacoma across very smooth transition railroad tracks at about 25 mph and the right front ball joint failed, collapsing the suspension. He lost all control and the vehicle skidded to a stop. Had he been going any faster, the vehicle could have rolled over. I have reviewed the recalls for Toyota ball joints and found the there is a 50J recall for 2001-2005 Tacom... Read more

Incident date: Apr 14, 2025

The contact owns a 2023 Jeep Grand Cherokee. The contact stated while driving at an undisclosed speed, the contact noticed an abnormal loud sound. The contact stated that the rear coil spring detached and fell off. In addition, the contact stated that the failure occurred while the contact was entering the contact's residential driveway. The vehicle was not diagnosed or repaired by an independent ... Read more

Incident date: May 15, 2026

My Q5 failed inspection due to a rusted subframe, so badly there is a huge hole in it. The dealership sent photos and notes to Audi but the dealership claims Audi denied my warranty claim (12 Year Corrosion Warranty) because it's not a body panel (the verbiage used in the warranty). However, Audi customer service told me it was because the dealership wrote a note that it was due to neglect. This i... Read more

Incident date: May 19, 2026

System warning lamps -- Hill Descent, Park Fault Brake Detected, Stability Control Not Available, Brake System Fault Detected, Suspension Fault Detected, Electrical Fault Detected, Car not being able to be put in gear. Safety at risk - no, happened in the driveway Problem was reproduced by the dealer Subsequently the infotainment system was resetting resulting in the loss of all options includ... Read more

Incident date: Sep 1, 2025

The Jayco manufacturer cut structural support members (“X” supports) during assembly, allegedly to provide plumbing clearance. These modifications caused drainage problems and plumbing chafing issues. We were further advised that the rear tank itself may not require replacement, contrary to prior dealer diagnosis, but instead requires proper replumbing and structural repair including rewelding... Read more

Incident date: May 19, 2026

On 5/18/26 at 6:45 am Eastern Time While driving, both left and right sides of the rear lower control arms completely detached from the vehicle due to severe internal rust perforation of the rear subframe/cradle assembly. The structural mounting bracket on the subframe snapped off entirely, causing a catastrophic suspension failure and a sudden, total loss of vehicle control. This is a severe stru... Read more

Incident date: Jan 13, 2026

The contact owns a 2022 Nissan Sentra. The contact stated that while driving on several occasions at various speeds, the steering was difficult to maintain as the vehicle drifted and the steering wheel was stiff. The vehicle was taken to an independent mechanic where it was diagnosed that the front end needed to be aligned. The vehicle was repaired, but the same and additional failures reoccurred ... Read more

Incident date: Apr 10, 2026

The vehicle exhibits a severe, structural inability to retain its factory suspension and steering alignment specifications under normal driving conditions, creating a severe tire blowout and safety hazard. At approximately 8,400 miles (January 2025), the dealership documented that the alignment was heavily out of specification. At approximately 9,400 miles (February 2025), a certified third-party... Read more

Incident date: May 7, 2026

What component or system failed or malfunctioned, and is it available for inspection upon request? The vehicle experiences a severe front-end steering and suspension oscillation commonly referred to as “death wobble.” After driving over uneven pavement, bridge joints, potholes, or rough highway surfaces at highway speeds, the steering wheel begins violently shaking side-to-side and the front ... Read more

Incident date: May 18, 2026

Tesla model 3 2018 long range 86k miles. While driving 50mph on freeway the lower control arm link separated from the frame. No impact, no damage, and no pothole/bump. Lost steering and was able to get to side of road. When I got out and look at vehicle the control arm was disconnected from the frame. The frame showed no damage and the control arm showed no damage. The mounting holes for each here... Read more

Incident date: May 18, 2026

My wheel on front driver's side is wobbly and I just decided to look up for any recalls and I'm lucky we didn't have a major accident I drive the interstate almost daily also I want to report that my door handles have had to be replaced 6 times since we've bought the car in 2019

Incident date: Aug 10, 2025

Both coil springs on vehicle failed under normal driving conditions. Less than 70k on the vehicle. We heard a weird noise while driving and saw one broken. When we brought in for repair, both were broken. VW has had recalls on similar aged vehicles but not ours. No warnings etc. Took picture of one but not the other because we didn’t even know it was broken. Dealership said cars are just not mad... Read more

Incident date: May 15, 2026

There is a recall on the Range Rover that does not have a remedy. This is a vehicle that generates income off renting out which can not be done until recall is resolved.

Incident date: May 15, 2026

Dealers are investigating and need replacing rear shocks/solenoids, stroke sensors, and wiring harnesses. The issue is commonly identified as corrosion in the rear stroke sensor wiring harness or faulty damper make "Adaptive Damper System" (ADS) error light on and can't not make change for the setting as acura design issue !

Incident date: May 7, 2026

I was on [XXX] . Going about 55 when I went over a bump in the road and my jeep started shaking out of control going into the other lane almost causing an accident. It a jeep wrangler rubicon 2021 with 23000 miles on it and garage keep. Jeep should stand behind this problem due to the fact it involves many jeeps and can kill someone. It’s a well known problem that they are not stand behind. How... Read more

Incident date: Jun 1, 2022

I am filing a complaint regarding my 2025 Volkswagen Tiguan (VIN: [XXX] ). Leased December 2025. My vehicle has been unusable since January 2026 following an accident because Volkswagen has been unable to supply a necessary replacement suspension strut required to complete repairs. The vehicle remains in a repair facility solely due to this part being on extended backorder. This is a critical sus... Read more

Incident date: Jan 15, 2026

The car would seem to shift when stopping , when tires were removed the rear subframe had rusted out completely, this is a major safety issue and could cause loss of control of the vehicle. The failure is the same as what the w204s experienced but they’re being fixed at the cost of Mercedes

Incident date: May 16, 2026

Vehicle: 2016 Ford Explorer 2WD V6-3.5L VIN: [XXX] rchase: January 20, 2026 Odometer at Purchase: 70,929 miles (fraudulent — true mileage approximately 123,779 miles) Dealer: Drive Time Car Sales Company LLC, DBA Drive Time, 8805 E Adamo Dr, Tampa, FL 33619-3525 Narrative — Copy and Paste Into NHTSA Online Form: On January 20, 2026, I purchased a 2016 Ford Explorer 2WD V6-3.5L (VIN: [XXX] ) fr... Read more

Incident date: Jan 20, 2026

2025/2026 Tesla Model Y Juniper experiences noticeable vibration starting at approximately 75 mph on smooth highways. The vibration is felt throughout the entire vehicle: steering wheel, doors, seats, and pedals/floor. It is not limited to the steering wheel. Tire balancing, alignment, and foam checks have all been performed with no resolution. Tesla service states the issue is ‘normal/within sp... Read more

Incident date: Aug 18, 2024

Every time I hit a bumb or hole. The back end slides around. I’ve almost wrecked 100 times. And my tires wear down on tge back. Pleaee do something befor I kill someone or myself. The jeep is not safe. This is my 4 jeep and have had alot of problems

Incident date: Jan 1, 2022

The transmission has always been rough. It has now gone out at 75,000 miles. This transmission issue really seemed to get worse about 50,000 miles. But when I called the dealer, they said they were backed up and couldn't get to it for 9-12 weeks (Covid excuses at that point). Then, it really had an issue going down a large grade into [XXX] . But the issues seemed fairly intermittent. I had an inde... Read more

Incident date: May 15, 2026

The contact owns a 2023 Jeep Grand Cherokee. The contact stated while the vehicle was parked and un intended in a parking lot the vehicle passenger side rear coil spring detached independently No warning lights illuminated. A dealer was contacted. The vehicle was towed to the dealer where it was dignoased that rear coil spring needed to be replaced. The contact related the failure to the NHTSA ... Read more

Incident date: May 11, 2026

This vehicle makes a noise that sounds like your driving over rumble strips. The front end shakes and there is a hard vibration. I purchased this vehicle used on 5/5/26 and it’s been in the dealership twice already. The Onstar module is defective and now this noise and vibration. The shaking starts upon accelerating. The dealership, Central GMC/Buick of Jonesboro, AR. told me that GM knew about ... Read more

Incident date: Nov 6, 2025

So the shock strut system up front has a grommet that holds it in. The repair order said they put a shock simulator in the car and it gave false reading saying it was good and it came out broke break line and caused me to jump a curve to stop the vehicle. ALSO Now the THE TAIL LIGHT IS OUT AND NO WAY TO REPAIR IT NO ONE HAS THE LIGHT. Also this car is on its third transmission

Crash

Incident date: Feb 24, 2026

I began to notice some occasional loss of the steering with violent shakes - the death wobble - and once in the rain down a street with potholes which seemed to agitate the car further. I made an appointment to get the car checked and took it into the dealership. At that time, the tech mentioned that there was a recall out - which I had seen in the mail before - and asked if I wanted to get the ... Read more

Incident date: May 9, 2026

The contact owns a 2011 Mazda Mazda6. The contact stated that while driving at 25 MPH, the contact attempted to swerve out the way of another vehicle as she suddenly lost control of the vehicle. Due to the failure, the contact force to steer the vehicle to the left as the contact attempted to maintain control of the vehicle. The contact managed to pull over into a parking lot and called her husba... Read more

Incident date: May 11, 2026

The car continues to have an issue with the same recalls that were priorly fixed but continued to happen after a few years. The last repair for this recall only lasted six months and I now need to replace the exact same parts again. The vehicle is completely faulty. The computer control valve for the transmission continues to fail. My vehicle will say service transmission, and then you cannot swit... Read more

Incident date: Apr 26, 2026

2013 Toyota Tacoma rear leaf spring is broken in half 3 leaf set up exactly like the recall up to 2011. Why didn’t the recall go up to 2013. Truck would bottom out easily for years on bumpy back roads

Incident date: May 13, 2026

I purchased a brand-new Chevrolet dually truck from Bomnin Chevrolet Dadeland in Miami, Florida. Since delivery, the vehicle has had serious unresolved defects and safety concerns. The truck has ongoing alignment issues that the dealership has been unable or unwilling to properly repair. The vehicle does not drive correctly and there are concerns regarding safe operation while hauling. In additi... Read more

Incident date: May 14, 2026

I have a 2005 Toyota 4runner with frame rust that has caused everything under my 4runner to rust. Toyota knows these frames have problems with rust and corrosion and have done nothing, I am far from being the only one with this complaint or problem. It is up for inspection anytime. I have taken it to get work done at shops and been turned away because of the amount of rust on all bolts, lines,... Read more

Incident date: May 13, 2026

Hi ! I just purchased the 2024 Nissan pathfinder SL on March 13th , 2026 . Three days later I noticed a slight vibration to the car . I was told it was the mount they’d replace both mounts . Get the car from getting the mounts replaced , & when I went to leave with the “ repaired “ the car sounded horrible while in Reverse. It was a loud sound more than just a vibration. I immediately went i... Read more

Incident date: May 13, 2002

Bulletin 76096 should be recall. The suspension has failed. Both Upper arms, bushings,sway bars and links and after 3 weeks, multiple attempts to correct banging, the issue is a bulletin, but yet a recall, conveniently not under warranty. Only 50,000 miles. Please press for recall. Like the DC CONVERTER -impairing vehicle.

Incident date: May 13, 2026

Clicking/thumping on sharper turns a day before the issue. Then today, there was a loud clunk while driving. When I was reversing into my driveway, there was scraping noises and resistance. Upon exiting the vehicle, I saw the passenger side front control arm loose. It is now inoperable.

Incident date: Mar 26, 2026

On the driver side of the 2018 Momentum Toy Hauler cracked in two locations above the center leaf spring holder. This issue occurred on May 1, 2025. While pulling out of a shop after having the leaf spring holders replaced the axle traveled through a small depression on the ground causing the frame to flex and make a loud enough sound to be heard in the truck pulling the camper. While investiga... Read more

Incident date: May 13, 2026

Nissan had a recall 2 years ago for a tie rod issue. When I brought the car in for that recall Nissan said that the tie rods showed no sign of bending so they didn't replace them. Two years later my car is not steering correctly and making noises. I find out that Nissan has a new tie rod recall (recall R23B3, NHTSA #23V-581) that requires the tie rods to be changed regardless if they show any sign... Read more

Incident date: Mar 1, 2026

Forward collision assist keeps turning off, saying the front camera needs to be cleaned. Loud cracking/clicking/popping noises from front suspension making low speed turns (left and right). Sounds like the wheels want to fall off. I got this Prologue with 4 miles on it, started making those noises at less than 3K. It sounds so bad! Honda seems to be waiting until someone is seriously injur... Read more

Incident date: May 12, 2026

The contact owns a 2016 Ford Flex. The contact received notice of an unknown recall associated with the right rear toe link, that was previously repaired. The contact stated that while his wife was driving at approximately 5 MPH, she observed a loud snapping noise emanating from the rear of the vehicle. The contact stated that as his wife attempted to steer the vehicle into the drive way the vehi... Read more

Incident date: May 2, 2026

Purchased my 2014 Jetta TDI SportWagen DSG used with 60k miles in 2017 from a Subaru dealership. It was purchased at auction by the dealership as reported at auction known to be an unmodified dieselgate vehicle. The dealership performed the modifications to bring it into emissions compliance and sold it to me. I noticed an occasional "boing" sound from the back and my wife wouldn't drive it, sh... Read more

Incident date: Dec 15, 2024

Air compressor fail

Incident date: May 13, 2026

The contact owns a 2019 Chevrolet Traverse. The contact stated that while driving at various speeds, she felt an imbalance in her rear driver side tire. The vehicle was taken to both a dealer and an independent mechanic where they inspected the vehicle and discovered that the toe links were defective on both the rear driver side and rear passenger side tires. The contact was given an estimate for ... Read more

Incident date: May 13, 2026

Vehicle wobbles very harshly after around 45k miles put on the vehicle. Turns out it's a VERY common CV axle issue that the dealership doesn't have any sort of recall on. Feels very very unsafe to drive and its disappointing to see so many other drivers with the exact same issue

Incident date: Apr 30, 2026

The contact owns a 2015 Land Rover Range Rover. The contact received notification of NHTSA Campaign Number: 25V-514000 (Steering); however, the part for the repairs was unavailable. The contact stated that the manufacturer had exceeded a reasonable timeframe for the remedy to be available. The contact stated that their husband informed them, and a certified mechanic inspected the vehicle after rec... Read more

Incident date: Jun 13, 2025

Motorcycle has exhibited unstable handling behavior since delivery. The defect is specifically a weaving and wobbling oscillation that occurs when the motorcycle is upright and traveling in a straight line, as if the bike is constantly riding on rippled or uneven pavement even on smooth road surfaces. The rear of the motorcycle feels disconnected from the chassis, with the rear tire feeling as tho... Read more

Incident date: May 13, 2026

My 2017 Land Rover Range Rover Sport is subject to NHTSA Recall 25V-514 (Manufacturer Recall D019), issued August 8, 2025, which remains unresolved as of today. The recall concerns a front suspension upper knuckle joint that may develop a crack, potentially leading to detachment of the upper suspension arm and loss of vehicle control. Despite the recall being issued approximately nine months ago,... Read more

Incident date: May 9, 2026

Subject: Formal Safety Complaint – Structural Manufacturing Defect – 2021 VW Atlas Cross Sport (VIN: [XXX] ) To the NHTSA and Volkswagen Customer CARE: I am formally reporting a significant safety hazard regarding my 2021 Volkswagen Atlas Cross Sport. Incident Details: Incident Date: 05/07/2026 Current Mileage: 76,305 miles VIN: [XXX] Supporting Documentation: See attached files image.png... Read more

Incident date: May 1, 2026

Unknown

Incident date: Mar 30, 2026

Took my 2020 kia telluride for emission software update after being notified by the the dealership. Two days later my check engine light keeps coming on and off. I called the dealership and the said to bring it in only if the light is on. The next day my engine light once again keeps going on and off but now also my battery light keeps flickering on and off as well. My car is also slow to idle a... Read more

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

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