Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 49,170 complaints - component: SUSPENSION

Incident date: Mar 19, 2026

My fiance and I, bought the vehicle in May 2022? from Carvana. His name is [XXX] . Mine is [XXX] (maiden - [XXX] ) Price. [XXX] passed away August 6, 2025. I wanted to mention this part before I explain the problem. His son is supposed to sign the car over to me as soon as court proceedings are finished. I love the car. But the car came from Carvana with 17K miles. It currently has 42,000K mile... Read more

Incident date: Sep 27, 2025

Tesla 2026 Model Y was involved in a severe motor vehicle accident directly caused by a critical software and/or hardware malfunction of Tesla’s Full Self-Driving (FSD) system. At the time of the incident, the vehicle’s Full Self-Driving (Supervised) software suite was actively engaged and driving the vehicle. While navigating, the system suffered an abrupt and uncommented control malfunction.... Read more

Crash

Incident date: May 27, 2026

Ever since purchasing this 2023 Kia telluride I have felt a skipping or thumping feeling when making a turn from a stop sign or a light, at a slower speed, then accelerating.. I have read many many forums stating this happens in A LOT of these models of vehicles. It is called a failing AWD coupler! I have mentioned it to the dealer but they could not replicate at the shop so I moved on. Now issue ... Read more

Incident date: May 27, 2026

It has come to my attention that on Faymonville HighwayMax 1, 2, and 3 trailers, Flexion HM100-06 hydraulic hose is being used for the air brakes on the pendle suspension axles. This may pose a serious safety risk, as it does not appear to be certified to FMVSS 106. This concern may also be relevant to all Faymonville trailers in the USA that utilize pendle suspension axles.

Incident date: Jan 1, 2023

The contact owns a 2020 Nissan Murano. The contact stated while the vehicle was at Now Auto Care for a service appointment, the contact was informed that the driver's and passenger's side control arms were unusually worn and failing. The contact was advised to take the vehicle to the dealer. The manufacturer was made aware of the failure and a case was filed. The contact referenced an unknown reca... Read more

Incident date: May 26, 2026

Cv joint and axle causing car to stall when turunning

Incident date: Mar 25, 2026

I ordered a boat trailer kit online from a US business April 9, 2025. I was sent the kit that had mostly all used and or defective parts. I requested replacement parts for the wheel axle, wheels, and hubs from the seller and from his manufacturer in China. Both the seller and the manufacturing company required me to agree via e-mail to not ask for more parts in their e-mail response. I again recei... Read more

Incident date: May 23, 2026

At 30,000 miles, the dealership replaced the right rear shock absorber because I noticed it was clunking when an adult sat in the third row. I just had it serviced at 40,000 miles and I mentioned to the tech that there was a slight clunking sound when making a right-hand turn and accelerating from a stop. The dealership did not notice any issues so did not make any repairs. Now, at 41,500 miles, t... Read more

Incident date: May 5, 2026

Service Concern — Front Suspension / Rattling Noise Vehicle is experiencing a persistent rattling/knocking noise from the front area when driving over bumps, uneven pavement, or rough roads. Noise is noticeable at low to moderate speeds and appears suspension-related. Condition seems consistent with known Tesla Model Y service concerns regarding: * front upper control arm mounts, * front damp... Read more

Incident date: May 24, 2026

The jeep was parked in our garage. When returning to the garage the right rear coil spring was laying on the garage floor. The jeep is stock. There was no accident or pothole event. The spring or mount broke or failed unexpectedly while the jeep was parked in our garage.

Incident date: May 25, 2026

Rear right coil spring violently detached and flew across my garage. Fortunately we were not driving it on the Florida Turnpike at the time and none of my family was in the garage when it explosively ejected. We took it to the dealership, Napleton’s Jeep, on February 23, 2026 for its annual service and explicitly directed them to repair or correct any recalls. They said they could not perform th... Read more

Incident date: Feb 4, 2026

Several issues since purchasing vehicle. The front collision sensor malfunction. Came to an abrupt stop several times while on the freeway due to failed sensor. Narrowly avoided major collisions. Also, have had to replace batter every year along with brakes and tires. My suspension is awful. The brakes are crap and have consistently had to address worn tires in one side. Electric panel shit off an... Read more

Incident date: May 22, 2026

Incident Description: I was driving on the highway using Tesla Full Self-Driving (FSD) / FSD Supervised at approximately 65+ mph. Traffic conditions were moderate, and weather and visibility conditions were clear. While FSD was actively engaged, my phone began ringing. As I briefly attempted to silence the ringing phone, the FSD system unexpectedly disengaged/canceled during highway driving. I d... Read more

Incident date: May 12, 2026

While turning out of a parking lot, onto a side street, a suspension component failed without warning, causing the front axle to pull out of the transmission. The vehicle immediately became unsafe, as I was unable to turn the wheel (it wasn't connected) to get me out of the middle of the road. This was a sudden, catastrophic mechanical failure with no prior warning lights, messages, or symptoms. I... Read more

Incident date: Apr 28, 2026

My wheels will not stay aligned. I’ve had all the property services done to the car, and extra, by a Honda Dealer. I have 8 repair records to alignment on a new car, in under 18 months. Under my state of Virginia laws, only three safety fixes on a car authorize the car as a ‘dud’ and should be a buy back. Honda Corp has in their possession all documents and all notices needed under the law, ... Read more

Incident date: May 25, 2026

I am submitting a safety complaint regarding my 2024 Mazda CX-90 (VIN: [XXX] ). My vehicle previously received the steering recall repair related to increased steering effort/power steering concerns. Despite the recall remedy being completed, I continue to experience intermittent abnormal steering behavior consistent with the ongoing NHTSA investigation into post-recall “sticky steering” conce... Read more

Incident date: May 20, 2024

My lower control arm weld has cracked. It was checked shortly after purchase and passed inspection at the Chevy garage in Elkins, WV. Now the weld is cracked on both driver and passenger sides and it making a clunking sound. I do not feel safe to drive this vehicle. This problem should of been fixed when the recall came out, they should of replaced with new parts. My husband Inspected the problem... Read more

Incident date: May 8, 2026

The warnings on the car all failed and I was lead off the road while going on a roundabout. This has trigged my car to completely lose all control and even though I was attentive to my steering wheel I still didn’t stop the car from leading me to that curb and off road onto grass etc.

1 injured

Incident date: Apr 20, 2026

Component that failed: Front lower lateral link and compliance link suspension bushings. Failed components were removed by Tesla Service and are no longer available for inspection. Safety risk: Failed suspension bushings directly compromise steering precision, vehicle stability, and handling — particularly at highway speeds. A driver unaware of this failure could experience loss of steering cont... Read more

Incident date: May 17, 2026

Death wobble almost caused me to go head on with a semi at 57mph.. it doesn’t matter the speed either . I’ve had it to two different dealerships they replace the steering stabilizer that made it worse . They tell me it doesn’t do it when they have it .It’s been aligned 4 times replaced tires and it’s getting worse. Something needs to be done I know several people with this issue. And I k... Read more

Incident date: Apr 29, 2022

My Jeep develops a "death wobble" whenever the vehicle goes over a bridge junction or bump at highway speeds. I have taken it to the dealer on several occasions and they have been unable to pinpoint the issue,. When my husband personally witnessed the problem and went in to complain, the dealer replaced a rear shock absorber, but the problem persists. The Jeep shakes and vibrates violently and unc... Read more

Incident date: Mar 18, 2026

I bought my Tiffin Open Trail in Nov. 2025. The vehicle pitched, rolled and swayed so badly it could be hard to control going over a speed bump. I decided to upgrade the suspension. I went to Owl Vans in Austin, Texas on March 9, 2026. I stayed a hotel while the work was performed. I received a phone call from Owl the night of March 9th, because they found the inside dually tire had been rubbing o... Read more

Incident date: May 5, 2026

I took my vehicle into the dealership. Almost three weeks ago for a recall on the front end, a steering component. However, they told us that the parts were back ordered several days after the vehicle had been there for three weeks. And then all of a sudden, they call and a week and a 1 after that. And send a vehicle is done. I picked up the vehicle yesterday and it is not fixed. The problem still... Read more

Incident date: May 20, 2026

While driving on a straight road, flat surface the ball joint failed/broke causing the lower control arm to drop which in turn caused a collapse of the driver side front suspension. The front quarter panel sustained significant damage due to the collapse. It was all I could do to try and keep the truck under reasonable control. The control bar broke off, traveled under the truck causing some damag... Read more

Incident date: Feb 20, 2026

Front end of vehicle suddenly started to shake violently when accelerating. Issue was reproduced any time when accelerating. No warning was indicated by the vehicle. Car was undrivable above 50 mph. Vehicle had 25K miles. Dealer reproduced issue. Diagnosed it as a catastrophic failure of both CV joints and front bearing(s). Dealer would not release vehicle as it was undrivable due to extreme saf... Read more

Incident date: Mar 11, 2026

The car is unstable on the highway when there is a crosswind - either from wind gusts or from large vehicles. The car is easily pushed by wind until lane assist activates to stop it from going outside of the lane. It feels very unsafe to drive on the highway. This is how the car was when it was bought. An alignment was done during the first Tesla service visit and that helped slightly. The second ... Read more

Incident date: Mar 11, 2026

Steering wheel became stuck when making a long left turn while driving on the freeway. The turn lasted approximately 30 seconds. Around 3-4 seconds into the turn, the steering wheel suddenly locked up for approximately 1-2 seconds. Eventually the steering wheel was released resulting in a sudden jerk, leading to the car veering to the right lane. A correction was made using the steering wheel to m... Read more

Incident date: May 22, 2026

There has been a safety recall for CERTAIN 2019 VW Tiguan's due to improper materials or incorrect process parameters during manufacture of the rear coil springs, which are weaker than intended (Volkswagen's recall number is 42J5). While parked in my driveway on May 17, 2026, my family members heard an exceptionally loud bang from the house and from the street. The coil spring had fractured, and... Read more

Incident date: May 6, 2022

They should be responsible for repairs or replacement of the cheap made frames that rust away so fast so u ain’t gotta worry about your truck fallling apart going down the rd and the lower control arms made of cast that rust from inside out and you don’t know until breaks while driving along with camber adjustments where they can throw alignment out with a single bump. Mostly the frame replace... Read more

Incident date: May 20, 2026

2023 Nissan Rogue. The contact stated that while driving the vehicle fishtailed. The vehicle was taken to two dealers where one, the issue could not be duplicated and the other the vehicle was diagnosed with knocking noise, bolt that was loose inside of the cradle at the bottom of the suspension that holds everything up. a common concern and characteristic of the vehicle one dealer diagnose a... Read more

Incident date: Apr 21, 2026

While driving, a critical heavy-duty front lower control arm / lateral link bolt completely detached from my vehicle and was found intact on the ground with factory green threadlocker still visible on the threads. The undercarriage and chassis show absolutely ZERO signs of external impact, scrape, or road hazard damage. This structural failure caused an immediate, severe safety hazard, rendering t... Read more

Incident date: May 11, 2026

We were informed of safety recalls for our Toyota Rav 4 2009 . We called the local Toyaota dealership for the recalls and was told on the phone after we dropped it off that they did the inspection to make sure the recalls could be completed and informed us that they could ,but they needed to keep overnight because they had to order the parts. Prior to dropping the vehicle off the car was able to b... Read more

Incident date: May 21, 2026

The right rear coil spring on my 2015 Volkswagen Golf fractured suddenly while the vehicle was completely stationary in a parking lot. There was no collision, pothole impact, curb strike, road hazard, or other external event that could reasonably explain the failure. The incident was captured on dash cam video. The failed component is the right rear suspension coil spring. I will retain the broke... Read more

Incident date: May 21, 2026

The attaching nut and bolt holding the left suspension to the rear subframe worked itself lose. The nut had completely fallen off. The corresponding bolt was merely hanging on but was about to fall off too. The vehicle was behaving weirdly and unstable even at slower speeds.

Incident date: May 22, 2026

I have had to replace tires 5 times since I got the vehicle. The mechanic said there may be a balance issue with the car and it is wearing on the rims/tires prematurely. Currently 63000 miles on car.

Incident date: Dec 19, 2025

6 MONTHS AGO I WAS DRIVING MY JEEP HOME AND MY SERVICE 4 WHEEL DRIVE LIGHT CAME ON. THE JEEP WAS RUNNING ROUGH BUT MADE IT HOME. HAD JEEP DEALER DO DIAGNOSIC AND IT SAID IT NEEDED TRANSFER CASE HE SAID THE PART WAS APPROXIMATELY $1600 BUT WOULD CONSIDERABLY MORE WITH LABOR. I CONSULTED MY WARRANTY COMPANY AND THEY REFUSED TO FIX IT THEY SAID ITVWAS A BAD PART BEFORE TJE WARRANTY WAS PURCHASED. (EN... Read more

Incident date: May 22, 2026

CV axle joint clicking sound when turning the wheel right or left. Honda technician already check it out and confirm the problem that it is the CV joint axle. No remedy provided by Honda at this time

Incident date: May 20, 2026

While driving, the vehicle experienced a sudden and complete loss of motive power without warning. The driver coasted off the road into a swale and required a tow to an authorized RAM dealer, December 9 2025 to CDJR of Tampa Bay, Tampa FL. The dealer initially indicated the failure was covered under Recall 44A, then changed their position and characterized it as a powertrain warranty repair. Follo... Read more

Incident date: May 8, 2026

I am reporting a serious safety defect in my brand-new 2025 Toyota Land Cruiser (Hybrid J250 series). Vehicle Information: VIN: [XXX] Mileage at time of failure: approximately 4,000 miles Date of purchase/delivery: [XXX] Purchased new from: Koons Toyota Tysons Corner, VA Problem Description: On [XXX], while driving, a suspension component detached/fell off, causing loss of control and a cr... Read more

Crash

Incident date: May 16, 2026

The vehicle was brought to an authorized GM dealership for a scheduled appointment to address a check engine condition related to a purge valve and an open safety recall for the lower control arm. The VIN was provided and confirmed at the time the appointment was made; however, the recall was not completed during the visit. The dealership replaced the purge valve without documenting diagnostic te... Read more

Incident date: May 12, 2026

Reporting severe dealer negligence and physical structural damage during secondary repairs for Federal Safety Recall 20V-769 / Campaign W9F at Darcars Honda (Fairfax, VA). The technician severely violated Honda TSB 20-125 protocols, physically mushrooming the steel on the left lower control arm (LCA) boss. This blunt-force mechanical damage compromises the structural integrity of the suspension an... Read more

Incident date: Dec 1, 2025

While making a normal right turn at low speed in a residential neighborhood, I heard knocking sounds from inside the vehicle and immediately lost steering control. I had to physically force the wheel back into position to regain control of the car. After the initial incident, every right turn and brake application produced a loud rubber grinding sound accompanied by significant loss of steering c... Read more

Incident date: May 19, 2026

I was on

Incident date: May 20, 2026

Both front struts of the vehicle have failed and are leaking. There is only 36,000 miles on this vehicle when they should last 200,000 miles per Toyota's service department. Toyota refuses to acknowledge this is their problem and that it's a "wear and tear' part. However clearly these parts should not fail after so little usage.

Incident date: May 18, 2026

Gradually increasing knocking and clicking sounds from front end suspension through first 400 miles of new car miles was observed. Researched this issue and found known recall for this specific problem for same model/year but VIN was not identified within the known range. Reported to dealer/mazda service center and told to bring vehicle in for inspection with reported confidence that this is the... Read more

Incident date: Apr 20, 2026

We bought our 2024 Jayco North Point 390 CKS in Jan. of 2024. We have had axle and wheel issues within 6 months of owning the RV. We contacted Jayco because we have had 5 Wheels crack on our RV, had to replace 6 tires, and recently we had to replace 2 axles. We told Jayco about this and that their product has put my family in danger multiple times, 1 time going down the road at 60 MPH and a blo... Read more

Incident date: Mar 17, 2026

The vehicle Wobbles violently above 75 mph, especially crossing over passes.

Incident date: May 15, 2026

UNKNOWN, The transmission slips,it wont drive now and my wheel barrings nearly snapped

Incident date: May 15, 2026

Transmission Failure of drive train Acknowledged by Dealer Inspection by Dealer No warning signs prior to failure

Incident date: Jul 14, 2024

these cars have a defective control arm system and they are prone to messing up over and over, they have replacement revisions but try to charge you for labor and parts if youre out of warranty even though they know the parts were a problem and revised them. Tesla does nothing to help you and will even try to charge you $200 just to diagnose the issue.

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

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