Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 49,170 complaints - component: SUSPENSION

Incident date: Mar 3, 2023

It's been a year i bought this 2019 chevy Colorado about having the truck a week i went back to where i bought the truck told the guy that sold me the peace of shit the key gets stuck in the ignition i carry a jump starter with me truck starts when it wants . and when driving on a road that has kid of sharp turn the truck slides like u lose kind of fells like u losing control espial on a ra... Read more

Incident date: Mar 2, 2023

Mechanical knocking sound under acceleration. Issue appears to affect other vehicles of the same model. https://www.xc40forum.com/threads/rapid-clicking-noise-under-heavy-acceleration.5551/

Incident date: Mar 3, 2023

Experiencing the ford “death wobble”. Around 50 mph going over small road transition the vehicle start shaking violently and I have no control. The only way to stop it is come close to a dead stop in the middle of a highway.

Incident date: Feb 24, 2023

The contact owns a 2020 Ram 1500. The contact stated that after parking the vehicle, the air ride suspension system malfunctioned, causing the frame of the vehicle to be lowered. The contact stated that the failure sometimes occurred on one suspension, and at other times on all the four suspensions. The vehicle was taken to the local dealer who was unable to determine the cause of the failure. Aft... Read more

Incident date: Feb 25, 2023

The contact owns a 2022 Fleetwood Flair Motorhome constructed on a 2019 Ford F53 Chassis. The contact stated that the RV was taken to the local dealer to be repaired under NHTSA Campaign Number: 22V655000 (Suspension). The vehicle was repaired. The contact stated that after taking possession of the RV, hydraulic fluid was leaking underneath the RV. The manufacturer was not contacted. The failure m... Read more

Incident date: Jan 19, 2023

My car is consuming major oil. I am having to put at minimum 3 to 4 quarts of oil every 3 days. I am having major loss of power. My car has oil fouled far too many spark plugs. In the last 3 months, I have had to replace the spark plugs three separate times. Within the last 3 weeks I have replaced the following: 1. Ignition Coils 2. Valve Cover Gasket 3. PCV Valve 4. 2 separate sets of spark plu... Read more

Incident date: Oct 1, 2022

My vehicle had started swerving when I had hit the brake. I noticed that my rear subframe had been rotting and did more research only to find that this was a common problem amongst Mercedes Benz owners. This is a huge safety issue as not only does it put my cars entire suspension at risk and cause a life threatening accident to me or others on the road it is also very concerning when my vehicle cr... Read more

Incident date: Jul 30, 2022

Fuel leaking an different problems happen do to fuel default.

Incident date: Mar 1, 2023

With only 99 k miles my lower rear control arm broke while I was driving the vehicle and the rear tire began flopping around. Had I been driving faster at the time it's possible that my spouse and I could have died in an accident or have be extremely injured. Dealer lied and said that there was a recall and that I should have received a letter in the mail. I never received a letter. And it loo... Read more

Incident date: Feb 27, 2023

Was driving interstate in San Diego, CA about 65 mph and on 4 different occasions when I hit a bump or rough patch of road the front end of the car and steering wheel started shaking violently. It was hard to control the vehicle and I had nowhere I could go because I was in traffic at high speeds. Was finally able to move over to a side lane and slow the vehicle down which caused the shaking to ... Read more

Incident date: Feb 17, 2023

I was driving using beta full self driving feature, and the vehicle was involved in a collision

Crash

Incident date: Jun 1, 2022

Right rear sealed wheel bearing failed and was just replaced at 50,564 miles at a cost of $1,142,82, parts, tax, and labor. I have seen correspondence from approximately 12 other owners of this model vehicle (12,500 imported to the USA by Chevrolet over 4 years), who have all experienced similar failure of front and/or rear bearings at 40-50k miles. These bearings reside in the knuckle assembly of... Read more

Incident date: Dec 15, 2022

The contact owns a 2008 Toyota Yaris. The contact stated while a friend was driving approximately 30 MPH, the rear axle fractured at the welds. The rear wheels went into the wheel well. There were no warning lights illuminated. There were no reported inquires. The contact stated that the rear axle was weak, had rusted, and then separated. The contact repaired the vehicle. The local dealer was not ... Read more

Incident date: Jan 23, 2021

The contact owns a 2020 Buick Enclave. The contact stated while driving at an undisclosed speed, the vehicle was inadvertently pulling to the left. Additionally, the vehicle made abnormally loud sounds, and unknown parts detached from the vehicle while driving. The vehicle was towed to the dealer, where it was diagnosed that the control arm, ball joint, and axle driveshaft needed to be replaced. A... Read more

Incident date: Feb 27, 2023

Just got a used 2021 jeep wrangler sport on 2/24/23. Has only 16,000 miles on it. My second day of driving it the car starts to shake violently while going at speeds of 60 or more. It has continued to do this everyday that I have had it. Ive had to slow down and pull over on the freeway just to get it to stop. It feels as if I'm bouncing all over the place and will lose control. I've tried calling... Read more

Incident date: Feb 28, 2023

The car squeaks whenever it goes over a bump (not matter how small) or you turn the steering wheel. Sounds like rubber rubbing together

Incident date: Feb 28, 2023

On 4 separate occasions over the past 2 months, the vehicle began to shake violently at highway speed, 60-65 mph, after going over a minor rough surface of roadway, The first 3 were on state highways, with the most recent and most violent on US67 heading north through Duncanville TX. The shaking is uncontrollable until speed is reduced well below safe travel speeds and caused me to get to the sh... Read more

Incident date: Feb 11, 2023

Ford super duty has been in shop for death wobble numerous times and when we get vehicle back still is the issue. Very unsafe and hard to stable once it starts. Even auto shop people when thought fixed drove and scared them. Whole truck shakes uncontrollably. Very poor on Ford for no recall with this happening. Why buy truck if you can’t drive it for work duties.

Incident date: Dec 3, 2019

On January 2, 2023, at about 4:00 PM I encountered the ‘Death Wobble’ while driving in my 2020 Jeep Wrangler (2-door) VIN: [XXX], purchased from Dave Smith Motors, Kellogg, ID on about 7/17/2020. I was driving North on I-15 about 10 miles South of Nephi, UT. I was traveling in the left lane at Freeway speeds (75-80 mph) when the front of the vehicle commenced to shake violently. My first th... Read more

Crash

Incident date: Feb 25, 2023

Truck will begin doing the Death Wobble on the highway with speeds around 60-65 mph. Cab and steering vibrate vigorously causing loss of steering control.

Incident date: Feb 24, 2023

Power train: Axel Assembly: Ankle Shaft

Incident date: Feb 20, 2023

The rear subframe of my Nissan Pathfinder had rusted through and needed to be replaced. According to the mechanic, the subframe was not properly primed by NIssan during manufacturing, which led to rusting from the top (which is not visible without removing the piece). A google search shows that THIS IS INCREASINGLY COMMON ON NISSAN PATHFINDERS around this model year. The part was on backorder due ... Read more

Incident date: Feb 27, 2023

We were merging into traffic on the freeway, going approx 50 when the front-end went into a death wobble. We were forced to slow way down and pull away from traffic. This was extremely stressful and dangerous. From what we have found online, this is a known safety issue with our year superduty truck that FORD is not properly addressing. We do not feel we should have to be paying to fix the parts o... Read more

Incident date: Jan 29, 2023

The contact owns a 2013 Infiniti QX56. The contact stated that intermittently while parked, and while driving at various speeds, the rear of the vehicle was sagging. No warning lights were illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the air shocks and compressor needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure... Read more

Incident date: Feb 23, 2023

Dashboard light don't work majority of the time is started like month ago and before that started there was something on the dash I believe is said brake/stability trak And now the battery keeps dying

Incident date: Feb 25, 2023

Frame front passenger cracked while driving. Was able to avoid near accident with another vehicle.

Incident date: Jan 10, 2023

I was driving approximately 25-30mph when the passenger rear spring popped off of the vehicle and was completely disengaged from the vehicle. It popped out of the rear of the vehicle into cars behind me. There were no warning lights, no messages, lights, etc... This happened at approximately 4pm 2/21/23. Two components, the spring, and a round plastic piece were retrieved and saved. Vehicle wa... Read more

Incident date: Feb 24, 2023

I was driving and heard bumping noise and thought it was just ice or snow stuck in some parts underneath the car, but the vehicle at one instant pulled over to the other side of the road and I almost lost control and slid off the road. I inspect myself and discover a problem with one of the rear wheel bearings, so I take it to my mechanic. My mechanic discovers rust all underneath and the rust has... Read more

Incident date: Feb 25, 2023

I had a failure of the front right suspension fore link assembly on Feb 22, 2023. This occurred while driving at highway speeds. There was no pothole or traumatic impact to the vehicle that could have caused this failure. This resulted in misalignment of the front passenger tire, as it was off-center and made impact against the wheel arch liner. It was difficult to maintain control of the vehicle,... Read more

Incident date: Oct 23, 2022

Front axel vibrations and noises. Tesla unable to fix.

Incident date: Oct 15, 2022

The frame is rusted so bad. The dealer wouldn’t replace due to the vehicle being registered in Florida as it’s not one of the states affected. But my Toyota came from a Pennsylvania dealer first then shipped to Florida after years of being in Pennsylvania and not having an issue up there. Now I’m stuck with a truck I can’t sell or fix. It’s not right. Where is the quality control on this... Read more

Crash 2 injured

Incident date: Feb 11, 2023

Frame is completely rusted. the rear gas tank strap where it attaches to the frame corroded through and the strap dropped and was dragging on the ground. the gas tank also dropped and made it difficult to remove the gas cap. upon further inspection the frame is completely rusted through in spots. in 2014 a rust protective coating was applied by a dealer. it did nothing to stop the rust it jus... Read more

Incident date: Jan 13, 2022

On today’s day 2/24/23 approximately 13:18 hours. While I driving my 2021 Tesla Model Y ,the rear suspension failed. The steering wheel is not responding and I was unable to turn it or control it. This resulted in the rear tire and rim pointing to the left. This caused the tire to become unseated on the rim. The metal rim hitting the pavement and the angle of the Rim/wheel make me lose control o... Read more

Incident date: Feb 13, 2023

Incident date: Feb 23, 2023

Death wobble when hitting bumps on highway after 55mph.feels like front end wants to come of the jeep very scary situation. 2-Clutch noise when pressing and realeasing

Incident date: Nov 4, 2022

My car’s left side rear subframe is cracked due to corrosion. I started hearing a weird noise a week ago, and my car suddenly veered to the left side when I pressed the brake. I almost crashed my car because the car moved to the left of the yellow line on the road. I searched about this issue on Google and found that many C-Class owners (W204 generation) are experiencing the same issue due to th... Read more

Incident date: Feb 15, 2023

Car violently shakes

Incident date: Dec 12, 2022

looks like "upper control arms Parts" are poorly constructed and Tesla is not able to fix . I've had my 2018 model 3 for a 4.5 years now I notice a squeaking noise coming from the steering wheel and its constantly whenever I turn the wheel. Tesla said to replace upper control arms Parts by owner , even though it was poorly designed .costing about $2800.00.. which is not acceptable . Would you m... Read more

Incident date: Feb 22, 2023

There is an ongoing issue with the front and rear air shocks. They don't inflate properly. Sometimes they inflate and sometimes they don't. This is a risk because my suspension system is not stable. The problem has been confirmed by Astorg Mercedes-Benz. Yes, the problem has been inspected by an authorized Mercedes-Benz dealership. There was no indication beit warning lamps, messages, etc., befo... Read more

Incident date: Jul 24, 2018

The contact owns a 2016 Ford Explorer. The contact stated that while driving at various speeds, a rattling noise was heard underneath the vehicle. Additionally, water was entering the vehicle from the roof rack. No warning lights were illuminated. The contact received notification of NHTSA Campaign Number: 20V675000 (Suspension), 21V537000 (Suspension), and 21V316000 (Structure). The contact state... Read more

Incident date: Feb 23, 2023

I've been having rear suspension issues, due to the fact I just had to replace my rear shocks on my 2014 Ford Escape Titanium. I recently got my rear shocks replaced through Goodyear in Bartow, Fl. about 2-3 weeks ago & had to return to Goodyear again 3 different times in this month of February of 2023 to tighten up the rear passenger side. I'm told by mechanic techs at Goodyear that it appears I ... Read more

Incident date: Feb 23, 2023

While driving on Interstate steering oscillated left and right very fast. Vehicle was hard to control. Came to a stop on the shoulder of the road to stop the shaking. This is what some call death wobble. Truck had steering dampener replaced for this problem a few years ago. It only has 26,500 miles total.

Incident date: Oct 1, 2022

The front control arm fails just 58k mile mark this known issue on car. Multiple time brought to there attention no action was taken

Incident date: Jan 2, 2023

After making a left turn I heard a loud popping sound from the rear of the vehicle so I continued driving at about 20mph. for about another 350 yds. While making a right turn into my apartment. I heard a loud clanked sound. I looked and saw that the upper control arm on the rear drivers side had broke apart due to rust. Luckily I was only pulling into my apartment. I was quite disturbed by this in... Read more

Incident date: Feb 21, 2023

Driving on the highway and hit a bump, Jeep started violently shaking/vibrating (Death Wobble), almost lost control with cars on both sides of my Jeep. The vibration after hitting a bump has happen several times the past two months. Jeep dealership states, vehicle needs a new steering damper/stabilizer. The part is on back order, dealerships can only order so many per week due to the demand/proble... Read more

Incident date: Feb 22, 2023

Vehicles tires and steering wheel begins to shake violently at speeds in the 50+ mph range on the highway. Condition occurs after hitting a small bump on the highway. The condition becomes so violent, I have to slow the vehicle from 60+ mph to about 40 mph to stop the shaking. I have taken it in and they replaced the steering dampener and it did not resolve the issue at all.

Incident date: Feb 10, 2023

Car has had erratic electric steering at low speed when making turns. Weird noise from electric steering system. We drove 6 miles to a local park. Walked the trails then got back into this car. Started up. Warnings came up on screen. 1 Service Stability system, 2 service blind spot monitor system, 3 rear collision avoidance unavailable, 4 Blind spot monitoring system became inoperative. 5.... Read more

Incident date: Aug 25, 2021

Im having issues with rust the car it’s getting pretty much the car it’s falling apart the under body it’s nothing but rust I’m scared of changing a tire because there’s actually not a good grip where I can lift the car without feeling it’s going to fall apart, the rear or the disks it’s falling by chunks and just yesterday the rear shock plate broke out of place because it’s way t... Read more

Incident date: Aug 25, 2021

I was turning left into our garage at low speed, and a bolt fell out of the front right suspension (bolt came out of lower control arm) and the wheel practically fell off the car. A whole mess of damage happened, and it came out to an over $5,000 repair, and we're still getting it repaired. We recently had the tires aligned at Tesla in October 2022, roughly 3 months before the bolt fell out. Bolts... Read more

Incident date: Feb 6, 2023

According to a MB USA representative, the warning light instructing me not to drive over 50 miles per hour was related to my suspension. In addition to the warning light, I have repeatedly expressed my concerns about a loud creaking noise coming from the wheel area while driving, turning the corner, pulling in and out of driveway, etc. However, South Bay Mercedes is never able to duplicate the noi... Read more

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

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