Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 49,170 complaints - component: SUSPENSION

Incident date: May 20, 2025

OnXXX I was sold an “As is” vehicle under a Christmas special that was deemed unsafe to drive by a licensed mechanic a week later because of the rear subframe is bent from premature corrosion the dealer denied knowing anything about it but i submitted a case with FLHSMV because under the Florida Deceptive and Unfair Trade Practices Act (FDUTPA): For consumer sales, even in "as-is" transaction... Read more

Incident date: Oct 17, 2025

I was driving on the highway at about 70 mph and the passenger side lower control arm where the ball joint sits broke. It messed up the passenger fender and tire along with the steering link. It also bent the upper control arm as well. The ball joints were replaced about 6 months ago.

Incident date: Jun 11, 2026

I purchased this car in August 2024 used. In April 2025 I took it to the dealer, Mc Peek Dodge in Anaheim for clicking noises while turning either direction and Drivers front side wheel sound like its wobbly. They replaced both half axles. Again the vehicle made the same noise about a month later. I took it back in May. They replaced them again. This year in May I took it back and had it for 2 ... Read more

Incident date: Dec 30, 2024

While braking in slow traffic at about 11-15 mph, the vehicle hit a pothole/road irregularity and the ABS appeared to activate. The brake pedal vibrated, but the steering wheel also began shaking rapidly left and right. Braking effectiveness was greatly reduced. Even with firm brake pressure, the vehicle did not slow as expected and continued toward stopped traffic ahead. The brake pedal pushed b... Read more

Incident date: Jun 12, 2026

Recurring front suspension fastener and component failures causing severe asymmetric inner-shoulder tire wear and steering vibration. Vibration was reported to the manufacturer's service center from delivery (Feb 2024) and repeatedly called "normal." Jan 2025: front left hub bearing and halfshaft replaced under warranty after metal-on-metal grinding. Oct 2025: torn right front lower control arm bu... Read more

Incident date: Jun 9, 2026

Vehicle consistently pulls to right and on grooved concrete acts in abnormal way, weaving withing the lane. I have taken to Acura to try to diagnose - they tell me there is no adjustment they can make. I have tried with Honda corporate, but they want me to go back for another diagnosis on the car at Acura. At this time there is no reason to duplicate efforts or time. I have also taken to indep... Read more

Incident date: Jun 25, 2025

Driving home from work at intersection of XXX and [XXX] after stopping at signal light heard loud knocking sound. Stop check tires and could find anything wrong visually. Drove off and vehicle making clunking noise from rear. Drove home parked vehicle. Called warranty agency Fidelity and had vehicle towed to Planet Ford I-45. XXX Fidelity denied claim state the rear differential mounting bushing ... Read more

Incident date: May 21, 2026

THE REAR CAMBER AND TOE ADJUSTER CAMS ARE COMING LOOSE. NOTICING A PROBLEM WITH 2 DIFFERENT CUSTOMER'S PALISADES. BOTH MODELS UNDER 50000 MILES. VEHICLES HAD NOT BEEN ALIGNED SINCE THE OEM BUILD.

Incident date: Jun 11, 2026

The contact owns a 2024 Ford Maverick. The contact received the recall notification letter for NHTSA Campaign Number: 26V340000 (Suspension); however, the part to do the recall repair was not yet available. The contact had no other means of transportation. The local dealer was contacted and confirmed neither the recall remedy nor a loaner vehicle was available. The contact was referred to another ... Read more

Incident date: May 27, 2026

I picked up my wife from the airport and I’m on 76 going home. As I am driving about to switch lanes I hear a pop, so I am thinking that I got a flat tire. As I pull over I check all my tires nothing is flat. I look under my car and I see that my rear suspension spring on the right side of my tire is hanging down. Now I am waiting for a tow, so I can take it back to the dealer.

Incident date: Sep 11, 2025

The contact owns a 2015 RAM 1500. The contact stated that while parked and inspecting the brakes, the contact noticed cracks on both ends of the sway bar. The vehicle was taken to an independent mechanic and to a dealer, where it was diagnosed that the sway bar was cracked and needed to be replaced. The vehicle was not repaired. The vehicle was then taken to another independent mechanic, where it ... Read more

Incident date: Jun 11, 2026

The contact owns a 2021 Ford Bronco Sport. The contact stated that there was an abnormally loud grinding sound detected while driving, reversing, and turning the steering wheel. There was no warning light illuminated. The vehicle was taken to two independent mechanics, who related the failure to a recall. The mechanics referred the contact to the dealer. The contact referenced NHTSA Campaign Numbe... Read more

Incident date: Jun 11, 2026

The contact owns a 2025 Ford F-250. The contact stated that while driving at various speeds, the steering wheel inadvertently turned to the right, then pulled to the opposite direction. The contact stated the steering wheel was cocked to the left or right even though the vehicle was driving straight down the road. There was no warning light illuminated. The contact stated the failure was due to th... Read more

Incident date: Jun 10, 2026

The contact owns a 2025 Jeep Gladiator. The contact stated that while driving at an undisclosed speed, the vehicle made an abnormal popping sound. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 5,000.

Incident date: Jun 8, 2026

The contact owns a 2003 Hyundai Sonata. The contact stated that while the vehicle was at Valvoline for a service appointment, the contact was made aware of NHTSA Campaign Number: 09V124000 (Suspension). The vehicle was taken to the dealer, who informed the contact that the subframe assembly and additional unknown parts were not included in the recall repair. In addition, the contact was informed t... Read more

Incident date: Feb 10, 2026

Dealership: Mercedes-Benz of Santa Fe, 2586 Camino Entrada, Santa Fe, NM 87507 I am filing this complaint regarding multiple unresolved safety defects in my 2024 Mercedes-Benz C300 persisting across numerous repair visits since February 2026. Defect 1 – Recurring Strut Assembly: Following an AC sensor replacement on February 11, 2026, a loud rattling noise emerged from the dashboard/strut area. ... Read more

Incident date: May 23, 2026

The rear subframe bushing is torn, resulting in the rear of the vehicle to sway side to side when traveling down the road at highway speeds, making it difficult to maintain lanes. Bushings are not covered by the 60k power train warranty, and resulting in a 2-3,000 dollar repair due to subframe in rear of vehicle needing dropped and bushing pressed out or entire subframe to be replaced.

Incident date: Jun 11, 2026

The contact owns a 2015 Infiniti QX80. The contact stated that while driving at 60 MPH, the rear passenger-side wheel began to detach from the control arm, causing the driver to lose control of the vehicle. Despite the failure, the contact was able to pull over to the highway shoulder. Upon inspection, the contact observed that the rear passenger-side tire was resting at a 45-degree angle. The veh... Read more

Incident date: Jun 10, 2026

Complaint Against Toyota Motor Sales, U.S.A., Inc. I am filing this complaint regarding the extraordinary delay in obtaining Toyota replacement parts needed to repair my 2026 Toyota Sequoia TRD Pro. I purchased this vehicle new for approximately $89,000. On [XXX], it was rear-ended by another driver. The vehicle was delivered to the Ed Morse collision repair center, Delray Beach on April 3, 2026... Read more

Incident date: Mar 1, 2026

Goodday, I bought the car a month ago from a dealer on terms. The first time i drove car and turning right its sounds like the wheel or something is about to break off. Like maybe the axel. Extremly loud. Scary loud. No matter speed, turning right does this. I returned car to dealer. They say the router had rust and was corrected. I dont drive the car alot, but again today its making that noise. ... Read more

Incident date: Jun 8, 2026

The front camera behind the rear view mirror comes up with code and the cruise control will not work and the lane departure system and the forward Collision system and adaptive cruise control. The front camera issue can only be repaired by replacing the camera between 800 and 1500 cost to purchase the camera plus a 5 to $700 Adas aiming at the dealership and I don't feel that that's correct being ... Read more

Incident date: Jun 1, 2026

I am writing to file a complaint regarding a serious issue with my Honda vehicle involving the turbocharger system. The turbocharger appears to be failing, causing a significant reduction in vehicle speed and performance while driving. During operation, the vehicle suddenly loses power and acceleration, making it difficult and potentially unsafe to maintain normal traffic speeds. At the same time... Read more

Incident date: Jun 9, 2026

While driving at city speeds, I heard a rubbing/grinding noise from the right rear of the vehicle and noticed that the suspension no longer felt normal. After stopping to inspect the vehicle, I found that the right rear wheel had shifted rearward within the wheel opening and was contacting the wheel liner. The condition appeared suddenly without prior warning messages or warning lights. I do not ... Read more

Incident date: Jun 6, 2026

The contact owns a 2017 Honda Ridgeline. The contact stated that while inspecting the vehicle, it was discovered that the rear subframe, rear axle, and suspension were corroded and rusted. The cause of the failure was not determined. The manufacturer and local dealer were notified of the failure and informed the contact that the VIN was not included in the NHTSA Campaign Number: 26V365000 (STRUCTU... Read more

Incident date: Apr 30, 2026

Rear suspension toe links have failed after prior recall repair in Canada in May of 2022. The vehicle is now registered in the US and the recall repair has failed causing driving, suspension, and extreme tire wearing.

Incident date: Jun 10, 2026

Any time I am over the speed of about 55 mph, and hit any type of bump, the steering wheel starts to shake violently. I have to slow down to about 40 mph to make it stop. I almost got rearended by an 18-wheeler yesterday on the interstate.

Incident date: Apr 21, 2026

Airbag deployed, vehicle collision did not occur

Incident date: Jun 10, 2026

Front axle disconnect failed at only 15,136 miles

Incident date: Jun 7, 2026

I am reporting a serious safety defect involving my 2021 Jeep Wrangler Rubicon (VIN: [XXX]). The most significant issue occurred at approximately 50,000 miles when the vehicle experienced a violent steering and suspension instability event commonly referred to as "death wobble." While traveling at approximately 60 mph on a highway, the vehicle suddenly began shaking violently from side to side. Th... Read more

Incident date: Jun 8, 2026

Attempted to make an appointment on XXX with [XXX], 2121 W Bell Rd, Phoenix, AZ 85023 phone 602-375-7400 to have the two open safety recalls completed( 26V101 & 24v031). Could not make a service appointment because the service writer said that parts were not available and had no idea of when they would be available to fix the safety recalls. Service writer indicated they COULD NOT notify me whe... Read more

Incident date: Jun 2, 2026

REAR SUB FRAME RUST NEEDS INSPECTED SUPER CLANKY

Incident date: Jun 8, 2026

Vehicle has been in the shop at 17,000 miles and had a complete transfer case, front and rear output shafts and rear Danna 44 (Max Tow) replaced in November of 2025. In June of 2025 vehicle has been in another shop for the same issues that occurred before these driveline repairs for three weeks now. Shop can not diagnose issues after three weeks. A star report has been made and Jeep is sending a ... Read more

Incident date: May 20, 2026

My vehicle suffers from severe electrical/hydraulic failures matching recall 21D (NHSTSA ID 26V363000) for the electrical hydraulic power steering pump (EHPSP). Despite Stellantis acknowledging a 1.07- million vehicle fire hazard for this 2.0L turbo, my VIN shows "0 unrepaired recalls" due to a database omission. The vehicle is available for inspection. Safety risk: Active Electronic Stability co... Read more

Incident date: Jun 4, 2026

Front end suspension creaking and a moderate vibration under the gas pedal that gets worse over time

Incident date: May 26, 2026

I am filing a safety complaint for my 2020 BMW X4, VIN [XXX]. The vehicle recently began making a noticeable noise while turning. I reported this to an authorized BMW dealer before/during service and requested review for possible front-end, steering, suspension, axle, swivel bearing, tie rod, thrust rod, or vehicle-control safety issues. The dealer stated it did not find a swivel bearing issue, bu... Read more

Incident date: May 4, 2026

My trucks leaf springs need to be replaced. I am not a mechanic so I do not know if my safety is at risk, but I do not like the way it sounds when driving. My dealership has confirmed the issue and carshield said they are unable to pay for the repairs because it is a "bulletin". It should be a recall since they have had multiple complaints. I was not notified of the issue on my chevy ap or the tr... Read more

Incident date: May 25, 2026

Both front springs failed sitting in my driveway. I noticed one broke in April and the other broke in June. Both time just being parked. I have not taken the truck mudrunning, hill climbing, jumping and no modifications have been done to the truck.

Incident date: Jun 8, 2026

Recall on rear view cams and front dashboard connectivity is a continuous issue with the car and the dealership visits did not resolve the problem and recalls are still pending for want of spares and non availability of techs or some reasons by the dealer

Incident date: Jun 4, 2026

On XXX, Dimmitt Cadillac of Pinellas Park confirmed three tires on my 2023 Cadillac Escalade ESV (VIN: [XXX]) at 3/32" tread depth with alignment wear damage — unsafe for highway travel at 41,796 miles. A fourth tire replaced via warranty at 20,586 miles is now at 7/32". All four tires are destroyed or degraded. This alignment condition was never identified or communicated across six service vis... Read more

Incident date: Apr 30, 2026

While driving my vehicle with my family, I experienced a sudden and dangerous loss of control. I was able to safely maneuver the vehicle off the roadway without injury. After inspection, it was determined that the subframe had fractured due to severe rust, which was not previously identified. The failure occurred without warning and directly impacted the ability to control the vehicle, creating a ... Read more

Incident date: Jun 8, 2026

The contact owns a 2021 Lincoln Aviator PHEV. The contact stated that while driving at an undisclosed speed, the contact noticed that there was an abnormal clicking sound coming from the front of the vehicle. The vehicle was taken to the dealer, where it was diagnosed with left and right lower control arm and right knuckle failures. The contact was informed that the left and right lower control a... Read more

Incident date: Jun 8, 2026

I am submitting this letter to formally report two ongoing issues with my 2018 Buick Enclave. First, I have experienced persistent problems with the emissions purge valve. My vehicle has repeatedly triggered diagnostic trouble code P0496, indicating a malfunction in the purge valve system. I am aware that this issue has been the subject of recall campaigns for other Buick Enclave models; however,... Read more

Incident date: Jun 19, 2025

The car has extreme vibration almost like speed wobbles when accelerating. Difficult to steer particularly if accelerating to change lanes. Appears the cv axles / have gone bad. Shocked there is not an active recall for the 2023 model year given the amount of reports of similar issue I have found online.

Incident date: May 15, 2026

The contact owns a 2026 Ford Expedition MAX. The contact stated that while driving at 70 MPH or higher speeds, the steering wheel shuddered due to a front suspension issue. The contact completed some research online and learned that it was a known failure associated with 2025 - 2026 model years. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failu... Read more

Incident date: Jun 4, 2026

The contact called on behalf of her son who owned a 2025 Ford Maverick. The contact stated while her son was driving at an undisclosed speed, the vehicle became difficult to maneuver and her son loss control of the vehicle causing the front passenger side corner of the vehicle to crash into another vehicle; No further information was available. It was unknown if any warning lights were illuminated... Read more

Crash 1 deaths

Incident date: Oct 1, 2025

This car has had 3-5 windshield replacements since 2022. I bought the car new. It (a) cracks for no reason or (b) cracks if a tiny pebble size rock taps the windshield. Additionally, I took the car in to get an alignment as the steering wheel is pulling left. Guy tells me driver front strut is defective / blown / poorly mounted and that he has seen this issue with a lot of Subaru’s. Also that th... Read more

Incident date: May 30, 2026

23V228000 recall involving rust on the frame and rear end. Called into Honda and was told that the recall was closed and repairs were made ?? Impossible I just bought this vehicle in 02-2026 and was not made aware of anything being done.. no records online either of repairs . Car is very unsafe to be driving

Incident date: Jun 2, 2026

SENCE PURCHACED the truck has a tie rod rattle, I have spoken to dealership and was informed no issue found. But as of late Vehicle wobbles very harshly when execrating or pulling away from stop signs passing another vehicle. Turns out it's a VERY common CV axle issue that the dealership doesn't have any sort of recall on. Feels very very unsafe to drive and its disappointing to see so many other ... Read more

Incident date: Jun 6, 2026

I took my vehicle to the local Ford dealership for the remedy for recall Ford 25S01 on Feb 2, 2026. During the inspection, it was found that the part affected was damaged and the dealership sent photos to Ford. After that, I haven't received any guidance from Ford or the dealership. Since the invoice I received indicated that there was a weld crack in one of the absorbers, I assume that the recall... Read more

Incident date: Jun 1, 2025

A 2021 Tesla Model Y experienced steering/suspension warnings followed shortly by a steering-assist reduction event. On or around May 21, 2026, the vehicle displayed: “Steering alignment service recommended — OK to drive, schedule service soon.” The vehicle was brought to Tesla because the owner was concerned the car had detected a steering, alignment, suspension, or safety-related conditio... Read more

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

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