Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 49,170 complaints - component: SUSPENSION

Incident date: Jun 22, 2026

The contact owns a 2014 Nissan Altima. The contact stated that while his son was driving 50 MPH, the ABS warning illuminated, and the vehicle failed to exceed 15 MPH. The vehicle was driven to the residence and parked. The vehicle was towed to the dealer to be diagnosed. The dealer associated the failure with TSB: NTB21-045a. The vehicle was not repaired. The contact was informed that the warranty... Read more

Incident date: May 20, 2026

Description of the Safety Crash/Informed Incident: Vehicle Information: 2004 Toyota Sequoia (VIN: [XXX]) Incident Date: [XXX] Location: [XXX] Police Agency: California Highway Patrol (Report #:[XXX]) Speed at Incident: Highway speeds (~65 MPH) Description of Defect/Failure: Structural mechanical failure leading to sudden, catastrophic wheel separation at highway speeds. Nine days prior to the inci... Read more

Incident date: Jun 23, 2026

When operating at 65-70 MPH on a limited access highway and encountering a rough road surface, the vehicle seemed to rather dramatically "skip" to the side. The GLE450e moved laterally while maintaining the intended forward direction. During two of these events the vehicle departed the marked lane and in one of I had to immediately seize full manual control to avoid striking a vehicle in the adj... Read more

Incident date: Mar 18, 2026

The entire rear passenger suspension failed creating over $8k in OEM replacement parts and labor. Less than two months later I am now experiencing the same issues on the drivers side

Incident date: Mar 18, 2026

My Explorer had Recall 21S32 completed at the dealership on April 1st. The remedy for recall 21S32 was insufficient. Within a month and a half I began hearing a metal clanking noise coming from the rear of the Explorer when I went over bumps. Very quickly the clanking became a lot of frequent loud squeaking. I brought it back to the dealership and they immediately heard the noise and were able to ... Read more

Incident date: Jun 26, 2026

Steering wheel vibration occurs at highway speeds between 70 and 75 mph on a 2026 Model Y with under 1,000 miles at time of complaint. The vibration was reported to the dealer, who performed a tire balance and alignment check and confirmed both were within specification. The vehicle was tested by the dealer during a service ride-along and no vibration was detected by the technician. However, vibra... Read more

Incident date: Jan 1, 2022

Suspension exhibits excessive bounce/instability over road irregularities, unsafe on uneven pavement, affects steering control. Car available for inspection. Checked by two authorized dealerships, both closed as "operating as designed" without resolving it. Also inspected by manufacturer's Field Service Engineer, same result. Issue began after a phantom braking event — vehicle braked suddenly a... Read more

Incident date: Jun 11, 2026

My car failed the annual Massachusetts State safety inspection done on XXX. The areas of failure were FRAME, FRONT END, and MUFFLER/EXHAUST. I was advised to not drive the car due to risk of frame failure due to extensive rust. I then brought vehicle to Atamian Honda ([XXX]) on XXX pursuant to Honda Service Bulleting (Recall) 23-032. The dealer contacted me later that day to tell me that the car... Read more

Incident date: May 12, 2026

Immediately after taking delivery of this brand-new 2024 Jeep Wagoneer L, a severe and violent mechanical vibration was detected while driving at highway speeds. When the vehicle reaches 70 mph and above, the steering wheel shakes aggressively in the driver's hands, and the entire vehicle chassis vibrates violently. This severe shaking impacts vehicle tracking, makes it difficult to maintain stead... Read more

Incident date: Jun 27, 2026

The front driver-side lower ball joint suffered a catastrophic structural failure and sheared completely apart while moving. This vehicle was previously serviced under Safety Recall Campaign 15V451000 / Mazda Recall 8515G for this exact defect. The recall remedy part failed a second time, collapsing the front wheel assembly, ripping the CV axle completely out of the transmission casing, causing a ... Read more

Incident date: Jun 25, 2026

Right rear toe link to knuckle bolt snapped off while driving causing a deadly situation.

Incident date: Oct 15, 2025

The lower fuel pump is going out. It is a known issue with the car. I was driving out of town and the car started to stall. My steering has become ruggish while on the trip as well, and steering was complicated during heavy winds. The car has been inspected by dealer and both warning lights have been cleared. But the issues still remain.

Incident date: May 17, 2026

My 2023 Tesla Model Y experienced a serious front suspension/control-arm fastener failure while I was driving on a road trip from Phoenix, AZ to Los Angeles, CA. The incident occurred in Riverside, CA. The vehicle has approximately 40,000 miles and is still within Tesla’s Basic Vehicle Limited Warranty. One front A-arm/control-arm bolt came completely out, and another related front suspension b... Read more

Incident date: Jun 18, 2026

At approximately 22,000 miles, all four original-equipment Pirelli P Zero All Season tires on my 2025 Kia K5 are showing rapid and uneven tread wear that is far beyond normal for the mileage. Last week I discovered that the front driver-side tire has also developed a visible bulge/bubble in the sidewall, which indicates internal structural failure and an imminent risk of sudden blowout. There were... Read more

Incident date: Jun 26, 2026

Rattle in my front end E code for transmission

Incident date: Jun 27, 2026

CV Joints/Boot clicking and front passenger suspension squeaking, power steering making rubbing and squealing noises . Baking up-vehicle slams on brakes with nothing behind me. Dealership claims everything is fine and can't recreate issues.

Incident date: Jun 27, 2026

I wish to amend my previous report dated 6/22/2026. #11745783. IT is is cv boot on the right side. I had a dealer do the repair. It is not under warranty, If you follow the Kia Telluride complaint page son FB, others have had the same issue. It cost $777.61 to repair. It should not need to be repaired at 72k miles. That is a third of the expected life expectancy. Thank you for considering this saf... Read more

Incident date: Jun 27, 2026

The front driver’s side coil spring broke. The front passenger side was showing signs of premature wear. Nissan does not just sell the coil spring, so a strut assembly had to be purchased for both sides. This was a very expensive repair.

Incident date: Jun 14, 2026

Recall I got a electric problem plus air bags problem plus TC problem 🙄

Incident date: Apr 14, 2026

My understanding is that my vehicle went in for the frame issue. However on both the driver and passenger sides the frame is literally disintegrating. The metal is falling apart in solid chunks, not flakes actual chunks ⅜" x 2" x 3"! This is taking place in the exact same locations on each side. Just aft of the front suspension cross frame and in front of the transmission/transfer case cross sup... Read more

Incident date: Jan 15, 2026

AWD coupler assembly failed twice and company will not repair. Rear shocks thumping and noisy, company repaired twice but still inop.

Incident date: Jun 26, 2026

I was driving and the rear tire and suspension broke looked it's completely rotted out

Incident date: Apr 2, 2026

Is a driving risk with this recall. Sometimes the vehicle tends to veer away.

Incident date: Jun 9, 2026

I just bought this car and it runs thru oil fast.

Incident date: Feb 26, 2026

The contact owns a 2022 Honda Odyssey. The contact stated that during a State Inspection, the contact was informed that the rear coil springs and shocks were fractured. The vehicle was taken to the dealer, who determined that the rear coil springs and shocks needed to be replaced; however, the parts were on back order. The vehicle was not repaired. The manufacturer was made aware of the failure bu... Read more

Incident date: Jun 2, 2026

The rear coil spring (driver side) on my 2020 Honda Odyssey failed and broke while I was driving approximately 45 mph on a city street on XXX in [XXX]. The component that failed is the rear suspension coil spring. I do not have the broken spring in my possession, as it was replaced by the dealer. Due to the coil spring failure, the rear shock absorber on the driver side was also damaged and requir... Read more

Incident date: Jan 1, 2026

While my wife was driving our 2021 Jeep Grand Cherokee on [XXX] northbound in NY on the way with our children to school, she experienced a loss of steering as the wheel became almost impossible to turn. At the same time, the power steering light came on. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Incident date: Jun 12, 2026

In early June 2026 I discovered a sheared pin on the front control arm of my 2026 GMC Sierra 1500 AT4X (VIN [XXX]), sold to me new by Parks GMC, Kernersville NC, with a dealer-installed Performance Package modifying the factory suspension. I delivered the truck to Parks GMC for warranty repair. The dealer represented it as a 1-2 day job. The truck was out of service approximately 2 weeks. The dea... Read more

Incident date: Apr 24, 2026

The contact’s daughter owns a 2018 Toyota Highlander. The contact stated that while operating the vehicle, there was a clunking sound coming from the front driver’s side of the vehicle. The vehicle was taken to the local dealer, and the owner was informed that the struts needed to be replaced. The vehicle was not repaired. The vehicle was later driven to a local tire and battery service center... Read more

Incident date: Jun 25, 2026

WHILE DRIVING BETWEEN 50 AND 60 MPH, THE CAR SEEMS TO BE SWAYING LEFT AND RIGHT

Incident date: Jun 6, 2026

the trottle body position sensor just started acting up. took it to mechanic. they stated they can try to fix it but it may only work for a month then go back out. may end up paying over 6k and the car isn't worth it

Incident date: May 24, 2026

Rear passenger suspension failed. Was driving car when I bumped a rut in the road causing failure. No prior warnings prior to incident. Took car to mechanic and the suspension was rusted and nearly snapped in half. Car has received regular maintenance and no issues with suspension had been observed prior.

Incident date: Jun 16, 2026

After purchasing my vehicle through a bank loan, the frame started to deteriorate resulting in suspension components to come loose and fall off. Lastly, rear driveshaft broke off, leaving me inoperable.

Incident date: Jun 23, 2026

After getting my vehicle from the dealership my steering wheel was hard to turn , took it in and they replaced the struts (The old struts were binding). 6/7 Days later the same thing happened with the steering wheel. They had said it was a switch in the power steering and there was a safety recall and i would have to take it into a ford dealership. When i had called to make my appointment there wa... Read more

Incident date: May 27, 2026

With less than 10k miles I have excessive tire cupping. Upon a deep dive inspection of the motorcycle I found the bolts to the upper control arm coming loose/ backing out. Excessive amount of threads showing on all 4 corners of the control arm. I Contact the dealer, who informed me that this is normal. Doesn't look like it should be especially with grease showing on the bolts. I have examined othe... Read more

Incident date: Jun 22, 2026

The contact owns a 2020 Tesla Model 3. The contact stated that while driving at an undisclosed speed, there was a clinking sound coming from the front of vehicle. No warning lights were illuminated. The contact stated that the dealer was contacted, and a repair was pending on the lower lateral link. The contact stated that the VIN was not included in NHTSA Campaign Number: 21V835000 (Suspension). ... Read more

Incident date: Oct 9, 2025

I am reporting a safety concern involving my vehicle’s steering system, front-end condition, and a recall I was not informed about. I brought the vehicle in for a routine tire rotation, at which time I was informed that the front camber was out of specification and that there was uneven wear on the front tires. An alignment was recommended. In addition, the vehicle is experiencing abnormal steer... Read more

Incident date: Jun 23, 2026

Lateral arms needed replaced at 60,000 miles causing shaking, accelerated wear on tires, increasing misalignment.

Incident date: Apr 21, 2026

I had taken the Kia Sorrento to a local shop to get an oil change, and Mavis tire had discovered that the rear suspension and rear subframe were severely corroded with rust and I was told that the car is unsafe to drive. I had noticed as well that my brakes would not normally stop when I go to press them as a bit of a kickback and the traction sensors and ABS sensors and emergency brake sensors wo... Read more

Incident date: May 26, 2026

The contact owns a 2019 Jeep Grand Cherokee. The contact stated after the dealer had performed the recall repair under NHTSA Campaign Number: 24V838000 (Service Brakes, Hydraulic); the brakes started making an abnormal squealing sound while driving the same day, and it felt like a part underneath the vehicle was separating. There was no warning light illuminated. The dealer and the manufacturer we... Read more

Incident date: Jun 20, 2026

I recently had my front subframe replaced as part of your recall, however, the rear subframe and all components attached are suffering from the exact same rust and potential component failure as the front. I was replacing my brakes today and noticed that the entire structure is on the verge of complete failure. The right rear suspension already makes unusual noises when going over even small bumps... Read more

Incident date: Sep 19, 2024

My vehicle should've been included in a recall. While exiting my garage to pick up my son from school, a loud mechanical banging noise came from the front of my car. I abruptly stopped and proceeded to reverse back into my garage to inspect my vehicle. While inspecting my vehicle and the surrounding area, I discovered a large bolt on the ground. A quick image search says "on a Tesla Model 3, t... Read more

Incident date: Feb 7, 2026

Brake caliphers went bad 2 days after I purchased, now a heavy humming sound that I literally feel vibration in my seat, loud weird noise when making sharp turns, turning the wheel while in park grinding noise, loud rumbling when air conditioner is on, jerking forward when press on gas. This car is horrible

Incident date: Aug 1, 2025

Subject: Complaint Regarding Improper Handling of Safety Recall Repair Hello, I would like to file an official complaint regarding a dealership that failed to properly follow required procedures for a federally mandated safety recall repair on my vehicle. Vehicle Information: • Year/Make/Model: 2012 Buick Lacrosse • VIN: [XXX] • Recall Number (if known): Dealership Information: • Dealersh... Read more

Incident date: Jun 12, 2026

Violent front-end oscillation at 65 mph after hitting a bump, resulting in temporary loss of vehicle control. Happened y times. All at legal highway speeds. I had to bring the shuddering vehicle across multiple lanes of traffic to pull over and stop the vehicle to stop the violent shuddering. Vehicle is stock.

Incident date: May 27, 2026

The contact owns a 2023 Ram 1500. The contact stated that while pulling out of a parking spot, the steering wheel was turned and the front ball joints snapped. The contact stated that the driver’s side ball joint side snapped, and the passenger’s side ball joint was bent under the pressure. Due to the failure, the control arms were severely damaged, and the front driver’s side axle was rippe... Read more

Incident date: Jun 21, 2026

The rear suspension coil spring on my vehicle fractured and failed. The failure was diagnosed and confirmed by a Honda dealership. The broken spring remains available for inspection upon request. The failure creates a significant safety concern because the vehicle's ride height, handling, and suspension performance are compromised. A broken coil spring can shift position, contact the tire, damage... Read more

Incident date: Jun 23, 2026

The contact owns a 2023 Jeep Grand Cherokee. The contact stated that while driving at various speeds, there was an abnormal sound coming from the front-end of the vehicle, with the sound more significant on the driver's side. The vehicle was taken to the dealer, where the contact was informed that the failure could not be duplicated; however, the contact verified that the odometer reading remained... Read more

Incident date: Jun 19, 2026

Summary of Issue: The vehicle exhibited a repeatable dangerous steering oscillation after encountering road irregularities at speed. This occurred multiple times and is consistent with the known Wrangler “death wobble” condition for which a class action settlement exists on prior MY vehicles. Context: The wobble occurred several times during 2025, always on the highway. The violent oscillatio... Read more

Incident date: Jun 19, 2026

Valentine day a car side swiped me on the 91 freeway my car went out of control but I was able to get control of the vehicle driver side got banged up from the back bumper all the way to the driver side front fender.

Crash 2 injured

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

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