Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 48,554 complaints — component: SUSPENSION
Incident date: Mar 6, 2026
At speed, my wife was driving and without warning was pulled into oncoming traffic. Thank goodness, no accident. A completely failed and broken rear control arm (photo attached). I was told Nissan offered an extended 10 year warranty for this. We were 10 months beyond that. This is no exaggeration, people will be killed because of this. The part literally separated in 2, causing the wheel to immed... Read more
VOLKSWAGEN
TIGUAN
(2018) — SUSPENSION
Apr 2, 2026
Incident date: Mar 11, 2026
Front coil spring fractured at 84,554 miles. I am the original owner with full dealer-maintained service history. VW issued Safety Recall 42J5 for premature rear coil spring fracture on 2018–2019 Tiguans due to material specification and manufacturing process defects at the spring supplier. The front springs on this vehicle came from the same supply chain and production window. VW dealer in [XXX... Read more
JEEP
GRAND CHEROKEE
(2021) — SUSPENSION
Apr 2, 2026
Incident date: Feb 19, 2026
BE ASVISED, THIS REPORT MAY BE INTERCEPTED, DELETED, HIDDEN, OR MODIFIED UPON RECEIVING. NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION Vehicle Safety Complaint Complainant: [XXX] [XXX] [XXX] Vehicle: 2021 Jeep Grand Cherokee ------------------------------------- SAFETY DEFECT COMPLAINT – POST-REPAIR VEHICLE CONDITION I am reporting a serious safety concern involving my v... Read more
Incident date: Mar 30, 2026
1) Major transmission failure, fluid leakage, and visible undercarriage corrosion on a newly leased car with under 3K miles on it. Additional: Losing vehicle function. Car would not shift into gear and would not move. Car is currently at the dealership in which it was leased. 2) Yes, huge safety concern. Losing vehicle function while traveling on a bridge—with limited ability to safely stop pose... Read more
LAND ROVER
RANGE ROVER
(2008) — SUSPENSION
Apr 2, 2026
Incident date: Mar 27, 2026
Bought a SUV from a car lot was told the only problem it had was the o2 sensor needed to be changed test drive was good so had it a few days driving it got to be extremely bouncy ended up taking to my mechanic he said the struts are worn down nothing left on them the suspension was bad and the axles can snap anytime from how bad it bounces and said the airbag sensors are out
HYUNDAI
SANTA FE SPORT
(2018) — SUSPENSION
Apr 1, 2026
Incident date: Apr 1, 2026
The CV joints are making a clicking noise now every time I turn and I’m starting to notice that there is some sticking when that happens. It would be available for inspection on request. Yes the dealer acknowledged the failure, but says the parts to fix it our back ordered and so has told me twice to just bring the car back at a later date. There are no warning lamps.
Incident date: Apr 1, 2023
2020 Acura RDX Rear Coil Spring snapped in half on left side. Safety concern drove to nearest independent service center to be accessed within 5 miles of incident. Advised not to drive it. Called Acura Dealership. Advised to replace both Left and Right side and have new alignment. No warning lights or other symptoms, just an extremely loud bang to left side while driving. Estimated out-of-pocke... Read more
Incident date: Mar 15, 2026
2022 Rivian R1T, VIN [XXX] . On March 14, 2026, my service appointment at El Segundo Rivian service center [XXX] ) was deleted from the Rivian app along with all service requests and a timestamped customer message thread documenting my visit that day. Deleted items included active recall remedies FSAM-1795 (seat belt retractor bolts improperly torqued, NHTSA notification mailed ~March 9, 2026) an... Read more
Incident date: Jan 2, 2026
2022 Rivian R1T, VIN [XXX] . Recurring suspension defects since delivery June 2022, documented across 18 service visits over 3.5 years. Rivian performed multiple repairs including Gen 2 suspension component replacement. This defect has never been permanently resolved. On July 11, 2025, El Segundo service center [XXX] ) repaired the front end lowering in standard parking mode — causing the vehic... Read more
Incident date: Mar 14, 2026
I am reporting a severe steering safety defect on my 2022 Honda Civic that matches the symptoms of NHTSA Campaign Number 24V-744 and Honda TSB 23-037.At highway speeds (40–70 mph), the steering wheel "sticks" or "notches" in the center position. To make small lane adjustments, I must apply significant force to "break" the wheel loose. This causes the car to jerk or overcorrect, creating a high r... Read more
Incident date: Jan 10, 2024
UNKNOWN The frame and wall of the RV seem to be separating. This is called frame flex in the industry. We are having the RV inspected to be sure. If this is confirmed it could put the passengers and others on the highway at risk. There were no warnings with the exception of physical seeing the damage before a professional inspection was done.
Incident date: Apr 1, 2026
Noise while driving, gets louder when speed increases. Wheel bearings need replacement.
Incident date: Jun 10, 2025
My SUV pulls hard to the right when braking at speeds above 50 mph and much more on the interstates at 65 mph and above. I first experienced this after three weeks of ownership on a drive up I-95 on a trip to NC. It has happened numerous times while traveling on the interstates and has almost caused loss of control when having to brake hard when cut off by another driver or traffic suddenly coming... Read more
Incident date: Apr 1, 2026
My 2023 Lincoln Aviator has a grinding noise when I back up. Also a rattle has begun at all speeds. I had vehicled check and the axles were found to be totally rusted. Prior to having it towed to the detail i did some research and found the following -- A 2023 Lincoln Aviator recall regarding a "rusted" or breaking axle generally refers to a serious issue where the rear axle bolt can fracture, ... Read more
Incident date: Jan 22, 2026
My vehicle currently has only 27,500 miles, yet it has been producing a loud and disturbing thud or clunk whenever the vehicle encounters bumps in the road. This problem began earlier this year and the ride quality has progressively deteriorated. I brought the vehicle to Subaru dealer for diagnosis and was informed that the rear stabilizer bushings required replacement and was provided with part... Read more
GMC
SIERRA 1500
(2021) — SUSPENSION
Apr 1, 2026
Incident date: Mar 31, 2026
I have replaced several sets of tires with this Tesla Model X 2019. After years of dealing with a front end alignment problem, I finally had the repair done with some assistance from Tesla. When I purchased my vehicle under warranty, I reported problems with steering and pulling to one side, but they repeatedly claimed they couldn't replicate. This was before they allowed customers to drive wit... Read more
Incident date: Mar 26, 2026
I was driving one day when I began to hear a knocking sound on my vehicle. I then took the time to look up the recall on my current vehicle and it had mentioned “Rear Suspension Knuckles (24S49): Certain vehicles have defective rear suspension castings that can fail, leading to loss of vehicle control”. I just got off the phone with Ford and they expressed me how I do not have that recall unde... Read more
CHEVROLET
SILVERADO 1500
(2021) — SUSPENSION
Mar 31, 2026
Incident date: Aug 10, 2025
See attached document for complaint.
Incident date: Mar 15, 2026
I am the original owner of a 2023 Jeep Wrangler Sport with approximately 16,240 miles. The vehicle is completely unmodified. I am reporting a serious safety defect involving the steering and suspension system. When driving at highway speeds (50 mph and above), the vehicle experiences a violent front‑end oscillation whenever it encounters a bump, uneven pavement, or bridge expansion joints. The s... Read more
HARLEY-DAVIDSON
FLTRT
(2023) — SUSPENSION
Mar 31, 2026
Incident date: Feb 6, 2026
The contact owns a 2014 BMW I3. The contact stated that while driving at 49 MPH, the vehicle made an abnormal screeching sound and was leaning on the driver's side rear-end. The vehicle was taken to an independent mechanic, where a rear-end inspection was performed, and the contact was informed that no failure was found. The vehicle was not diagnosed or repaired. The contact related the failure to... Read more
Incident date: Mar 30, 2026
Incident Overview: In late February 2026, at approximately 114,000 miles, this 2022 Rivian R1T suffered a comprehensive failure of its kinetic (hydraulic) suspension system. The failure occurred during normal on-road operation at approximately 60 mph in temperate (60°F) conditions. The vehicle has no history of off-road use or heavy hauling. Safety Risk & Critical Failure Mode: The suspension is... Read more
Incident date: Apr 21, 2023
There's a recall on the knuckle. An independent shop verified the damaged and the vehicle is not safe to drive. The dealership said the parts haven't came yet. Confirmed cracked front suspension knuckle under recall D019. Manufacturer cannot provide parts for over 4 months. Vehicle may be unsafe to drive.
Incident date: Feb 6, 2026
Referring to my 2008 Honda Pilot, as I was pulling into my driveway I heard a very loud bang in the rear area of my vehicle. When I looked underneath the vehicle I could see the rear subframe had rusted through and detached. This is my main vehicle that I use on a daily basis to provide rides to family members. 3 weeks before this happened I had 7 people in this car that I drove approximately 3... Read more
Incident date: Mar 23, 2026
While driving under normal conditions, without any prior impact, collision, or road hazard, the control arm on my vehicle suddenly detached. This occurred during active driving and caused an immediate loss of vehicle stability and control. The failure happened without warning and posed a serious safety risk. At the time of the incident, my children were in the vehicle, which significantly increa... Read more
Incident date: Mar 22, 2026
The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 26V101000 (Suspension); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts for the recall repair were on back order. The contact called other dealers nearby and was provided the same information. The contact stated th... Read more
Incident date: Sep 26, 2025
Driving at highway speed (65-70mph) on curve with slight road surface deviation experienced the infamous "Death Wobble". Slowed to 45-50 mph before vehicle steering returned to normal. The steering dampener was previously replaced to fix the first time this happened. Apparently this is not a fox.
Incident date: Apr 28, 2025
Steering is difficult and makes noises when turning
Incident date: Mar 29, 2026
I have 2021 Kia Telluride with 38000 miles on it. When I wash my car, I normally wash the roof and in order to do that I put one foot on 3 step ladder and one foot on the back tire. I always had a plenty space above the tire and under the fender and I could stand up on the tire while I was washing the roof. On my last wash after the harsh winter weather, I notice I can not place my foot on the tir... Read more
Incident date: Nov 21, 2025
In January I brought my truck into ford to get service on the recall 23S65. Since then the recall has broke and I cannot and haven’t been able to drive my truck since then. It has been at Statesboro ford since then sitting waiting on parts. I am under the understanding that the parts have been on back order since 2024 and it could be a year before I even get my truck back and fixed. Since it’s... Read more
Incident date: Feb 27, 2026
2 open recalls on safety with no fix yet. Suspension has messed up, random electrical issues in dash and cruise control.My transmission also stalls at certain times. Dealership replaces struts, states they can’t get the vehicle electrical to act up although I have photos and videos and they can’t get the engine to stall. They can’t fix my seatbelts or the airbag and now a theirs row recall n... Read more
Incident date: Mar 28, 2026
The complaint is regarding a 2010 Ford Escape, original owner and maintained mostly at dealer shop. Vehicle only has 79k miles on it, and has been garage stored. It has rust in the rear wheel wells and a crack in the rear right subframe due to rust.
Incident date: Dec 28, 2025
The bed is completely rusted out to the point every time I had it inspected i had to replace the struts. I was not being told the struts were NOT attached to the vehicle and thats why they needed replaced. Its available for inspection at ANY time. March 18th I made an appt for March 24th and was told "it was covered." March 24th I called to say we would be late as it was being towed. Thats when ... Read more
Incident date: Mar 5, 2026
Drive to work suddenly engine show emergency issues many symbols appearing in front of screen and break is not controlled and car is stop running.
Incident date: Mar 27, 2026
I recently purchased this vehicle used on February 28. On March 20th, I hit a pothole not realizing that my driver's side and passenger side rear springs had broken. The driver's side is completely sideways with no support. I traveled with my [XXX] nieces and [XXX] nephew not realizing it was unsafe. When I took the car to the mechanic, he informed me that 2019 VW Atlas had a recall on the rear ... Read more
Incident date: Nov 19, 2025
On 11/19/2025, while operating my 2025 Honda Accord Hybrid, I experienced a sudden and total loss of power while the vehicle was in motion. Despite pressing the accelerator, the vehicle failed to respond. I noticed the 'READY' indicator disappeared on the dashboard, signifying a powertrain system shutdown. This caused me to lose control of the vehicle's speed and positioning, resulting in a collis... Read more
Crash
Incident date: Mar 27, 2026
Beginning in January 2026, the vehicle exhibited progressive symptoms including repeated lurching and difficulty shifting gears. These symptoms are consistent with the open and incomplete recall for the transmission shifter cable bushing and the powertrain control module reprogram. On or around March 25–26, 2026, while operating the vehicle at approximately 35 mph on a surface street, the foll... Read more
TOYOTA
SIENNA HYBRID
(2025) — SUSPENSION
Mar 27, 2026
Incident date: Jul 24, 2025
The half shaft axel on My Rivian R1T broke in under 6000K miles. Rivian tried hard to deny it, but did finally concede and fix it. But upon return there is still something wrong with the drive train.
Incident date: Mar 27, 2026
My dealer says my subframe needs to be replaced, and controll arm at a cost of 3600 dollars, I don't understand why my subframe needs to be replaced, I've owned cars for as long as 20 yrs and never had that problem. This sounds like a manufacturers problem.
Incident date: Mar 26, 2026
Rear subframe suddenly collapsed and broke due to extreme corrosion. Incident occurred while driving, allowing rear wheel to turn out causing loss of control. Luckily I was traveling at a low rate of speed and nobody was hurt. Found rear subframe was completely rotten out and collapsed on the driver side. Vehicle is now completely undrivable and has to be towed. Found that there was a recall/... Read more
Incident date: Mar 26, 2026
The contact owns a 2021 Chevrolet Malibu. The contact stated that while attempting to reverse(R), there was a loud popping sound coming from the rear of the vehicle. There was no warning light illuminated. The vehicle was taken to the dealer; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 126,000.
Incident date: Mar 2, 2026
My ford dealer will not check 4 wheel alignment at no charge to me. I have two articles that it is mandatory to do a 4 wheel alignment after replacing the rear toe arms on my 2019 ford explorer.
Incident date: Mar 20, 2026
The contact owns a 2024 Honda Prologue. The contact stated that while driving at various speeds, the vehicle made an abnormal clicking sound. The vehicle was taken to the dealer, where it was test-driven, and the dealer confirmed that the vehicle made an abnormal clicking sound while turning. The contact was informed that it was a common failure; however, no diagnostic information was provided. Th... Read more
Incident date: Nov 12, 2025
I was driving 30 MPH down a country road and the drivers side toe link broke about putting me in the ditch
Incident date: Sep 30, 2023
The contact owns a 2013 Chevrolet Malibu. The contact stated that while driving 25 MPH on the highway, there was a high-pitched sound coming from the vehicle, and the contact temporarily lost control of the vehicle. The driver was able to regain control of the vehicle. The vehicle was restarted afterwards, but became inoperable. The vehicle was taken to an independent mechanic and diagnosed with a... Read more
JEEP
GRAND CHEROKEE
(2021) — SUSPENSION
Mar 25, 2026
Incident date: Oct 28, 2025
I'd like to report an incidence of manufacturer non-compliance. We've had recall number 25V-514 open since September 30, 2025. The dealership has said that they don't have a part and simply left it at that. I called Land Rover, and they also indicated that they don't have a part. They won't provide any more details. It has now been 176 days since this we received the letter. I'm sure that La... Read more
Incident date: Mar 22, 2026
Filing a complaint about lack of remedy for NHTSA Recall Number 25V-514, manufacture recall number D019. I planned to put this car on Turo to rent, and I cannot list it if it has an active recall. It’s a financial strain for me, and I would greatly appreciate a fix.
Incident date: Jan 6, 2026
THIS IS MY 3RD COMPLAINT (Ref: Previous Reports). THE VEHICLE IS NOW A TOTAL LOSS. 1. UNRESOLVED ENGINE/STEERING (Prior Complaints): This 2013 Malibu has a documented history of sudden engine stalling and total loss of power steering at highway speeds. Despite reporting this twice to the NHTSA and to GM, the manufacturer failed to provide a remedy. 2. RECENT SYSTEMIC COLLAPSE: Prior to the car bec... Read more
Incident date: Jan 6, 2026
When turning the suspension does a clinking noise or sound. Very noticeable when fully turning to the right or left. Very concerning.
Incident date: Mar 16, 2026
The vehicle experienced a failure of the air suspension system, initially presenting with warnings indicating the vehicle was raising and advising not to drive to avoid damage. Shortly thereafter, the vehicle became visibly uneven, tilting approximately 2–3 inches to the driver side. I took the vehicle to Rivian service, where they confirmed the air suspension had failed. The repair was not cove... Read more
Incident date: Mar 5, 2026
Rear passenger side shock absorber snapped on a family road trip. Vehicle began to fishtail with every bump in the road leading to excursions very close to lane markings at times. Inspection by dealer not only confirmed the damage but also found older damage involving the right front control arm which also had to be replaced. Owner had noticed a rattle in the steering column before original n... Read more