Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 49,170 complaints - component: SUSPENSION

Incident date: Mar 2, 2024

The one I put down are affected items the water pump could be bad the alternator the computer I’m not a mechanic so of the thing in the car on display don’t always work the cruise control is effected the front left tire wheel and axle feel bad and a times I think the steering wheel could fail and leave me going in that direction..!! The web says it may need an asymmetric rebuild I was... Read more

Incident date: May 13, 2022

Since purchasing this new 2025 Volkswagen Tiguan, I have experienced repeated electrical and drivability defects despite multiple repair attempts by an authorized Volkswagen dealership. The vehicle has been out of service approximately 70+ days, including a transmission replacement, a loose ball joint and suspension repairs. Defects include repeated check engine lights, remote start failures, fals... Read more

Incident date: Mar 11, 2026

On 04/14/2026, the second day after purchase.There was extreme vibration from the back of my vehicle at 40 -to- 45MPH and highway speeds 70-to-80MPH. after several service visits the vehicle still has vibration at 70 -to- 80MPH. At highway speeds there is so much vibration that window visors and seat arm rests are shaking. The Car Dealer ( ACE FORD of Woodbury ) did verify vibration during a "ri... Read more

Incident date: Jun 1, 2026

Front axle snapped. Power steering rack faulty. Leaks all fluids other than oil! Tire stud snapped sent me into a ditch. Transmission has been rough and leaking and only 160k miles. Manual says no need to warm up car as it's got a magic part. Well transmission is blown after following manual to the T on matinece and operation. My family is a ford family! Minus one after this 08 edge can't believe ... Read more

Crash 1 injured

Incident date: Jul 4, 2026

We have a 2022 Acura TLX Type S and it has started to show an errors - Adaptive Damper System Problem. From what I can gather from reviewing articles on the Internet is that this problem is caused because of poor wiring design by Honda / Acura, which is causing speed sensors electronics to erode. There are also articles that Honda /Acura is aware of this problem and is currently gathering data. O... Read more

Incident date: Jul 2, 2026

Vehicle subframe corrosion (manufacturer extended warranty offered). Rear brake lines corroded/leaking. Vehicle leaks fuel; steel fuel line corroded. Vehicle has about 105k miles. Minor fire started when yard maintenance came in contact with fuel saturated ground where vehicle had been parked/moved out of the way just prior. With rear suspension subframe springs corroded, vehicle bottom ca... Read more

Fire

Incident date: May 1, 2026

I am reporting a safety defect involving my 2025 GMC Hummer EV 3X (VIN: [XXX]). On XXX at approximately 18,880 miles, I first presented the vehicle for steering/alignment, suspension, and handling concerns. As of this complaint, the vehicle has approximately 26,840 miles. I have driven nearly 8,000 miles while repeatedly reporting unresolved safety concerns and transporting my two children (ages ... Read more

Incident date: Jul 7, 2026

The contact owns a 2022 Honda Odyssey. The contact stated that while driving over bumps, the vehicle made an abnormal, increasingly loud squeaking sound. The vehicle was taken to a dealer, where the failure was identified as a defective driver’s side rear coil spring that required replacement; however, the part was on backorder. The vehicle was not repaired and remained in the dealer's possessio... Read more

Incident date: Jul 7, 2026

I am filing a safety and compliance complaint regarding execution of Federal Recall Campaign #26V365 by Valley Stream Acura and sales fraud by Paragon Acura. I purchased this 2016 Acura MDX from Paragon Acura on May 29, 2026. I have driven it only 550 miles, placing it strictly within the statutory New York State 60-Day Used Car Lemon Law Warranty window. A certified 6-page independent ASE forensi... Read more

Incident date: Jul 8, 2026

The frame rust issue was recalled through 2011, my 2012 was manufactured in the same plant same time as the 2011 model, and has the same rust issue, but was not included in the recall. I have significant damage to my vehicle from rust frame, causing it to be borderline unsafe without modification. I would like to have this included in the recall.

Incident date: Jul 5, 2026

UNKNOWN I have had this jeep to 3 different dealerships multiple times over the 2 years I have owned it. I am getting my 3rd set of tires put on today. I have put approx 30k on it. It is eating tires. Down to the belt. The vehicle starts to vibrate at 70mph. I just had it aligned in March 2026, they said tires were fine. Vehicle started to vibrate at high speeds again and I took it in. It ... Read more

Incident date: Jul 2, 2026

I am have problem with my axle making a clicking sound the axle the is not safe to drive

Incident date: Aug 25, 2024

The subframe rotted through broke as I was driving on Thruway. My mechanic confirmed it needs to be replaced and is very common in heavy winter states.

Incident date: Jul 7, 2026

I am the owner of a 2012 Winnebago Tour on a Freightliner chassis. A 4 in 1 gauge on the dash, part number W22-00013-022, developed a crack in the housing, resulting in a considerable air leak. My service center advised me the part is unavailable, anywhere, at any price. I called the FCCC support line and was told the part is no longer manufactured. Alternate part numbers are likewise no longe... Read more

Incident date: Jul 5, 2026

Rear passenger coil spring popped out and became lodged in the tire while driving. We were driving on the Whitestone expressway and the car came to a resisted halt. This could have caused severe injury if I had not been in the lane and came to a slowdown to allow a car to merge in front of me. The highway traffic patrol man dislodged the fully intact coil from between the tire and tire well. T... Read more

Incident date: May 30, 2026

The contact owns a 2019 Forest River Freedom Express RV. The contact stated while driving 55 MPH, the contact noticed that the RV was leaning abnormally. The contact pulled over into a park lot, inspected the vehicle but could not determined the cause of the issue. Upon arriving to the residence and inspecting underneath the RV, the contact noticed that both left springs were hanging on the front ... Read more

Incident date: Apr 24, 2026

Ram has a known issue with the air suspension giving out which can cause the lights to shine up in the air or lower on the pavement. This can also lead to one side dipping or leaning which makes driving difficult at best. It’s such a known problem many individuals opt to delete the suspension and go with one of the many after market shock replacements. Have not had it in the shop because of age... Read more

Incident date: Jun 26, 2026

The right front quick strut coil spring on our 2014 Nissan Rogue is broken. I called Nissan to ask if they would cover the repair because Rogues from 2014-2016 suffered this defect because the anti-corrosion coating was not done correctly. Nissan said our model was not covered by the recall. The broken spring was discovered during the yearly inspection, and the shop that did the inspection quot... Read more

Incident date: May 20, 2025

The self leveling shocks have gone bad two times now in a matter of 4 months. The first time we had no major issues but the second time it caused the ABS system to kick in while making a left turn. The dealer said it was caused by the car not sensing the correct posture because of the shocks turning on the ABS system and causing us not to be able to brake for about 10-15 feet. If there was a perso... Read more

Incident date: Jul 1, 2024

The contact owns a 2011 Toyota Tacoma. The contact stated that while performing a routine engine oil change, extensive corrosion was observed across the entire undercarriage. The severe rust damage fully compromised the vehicle's structural frame, control arms, and several underbody components. The dealer was not notified of the failure, but the vehicle was not repaired. The manufacturer was notif... Read more

Incident date: Jan 6, 2026

The ABS, Traction Control, & Trailer Braking system no longer function. The vehicle is still drivable, technically unsafely. Warning lights for these system on all the time. I took vehicle to my local repair shop and was told the ABS Controller Module has failed (code C2200-49 indicating an internal electronic failure within the controller). I was quoted a replacement cost of $1579 + tax. I was a... Read more

Incident date: Jul 4, 2026

The contact owns a 2018 Mercedes-Benz GLS 550. The contact stated while driving at various speeds, the vehicle made an abnormal clicking sound when making a right turn, and an abnormal ticking sound at startup. There was no warning light illuminated. Another driver informed the contact that the front passenger-side wheel was loose and followed the contact to the residence. The vehicle was taken to... Read more

Incident date: May 10, 2026

Good Afternoon. The Pro Power Onboard high-voltage electrical system has experienced a permanent malfunction, locking out with a "Ground Fault Detected" warning. The vehicle is a 2021 Ford F-150 Rocky Ridge conversion. This failure stems directly from a defective or incomplete execution of Safety Recall 23S35 (NHTSA Campaign 23V613000).The initial remedy applied by the dealership consisted only o... Read more

Incident date: Aug 25, 2023

The contact owns a 2026 Dodge Durango. The contact stated that while driving at 55 MPH on a desert highway, the vehicle made an abnormal sound. The contact started to lose control of the vehicle and managed to pull over to the shoulder of the highway; however, the front passenger's side tire detached from the vehicle in the process. The contact notified the manufacturer of the failure and requeste... Read more

Incident date: Jun 1, 2023

Rear Suspension cross- member. Extensive corrosion hidden behind stone guard trapping dirt and moisture. I would not have known the rust was there if the stone guard had not come apart from the cross member I cannot trust the safety of this vehicle until it is repaired Audi requires a dealer inspection at the cost of the consumer. Audi Suspension cross member components are the same for many mode... Read more

Incident date: Jun 16, 2026

The contact owns a 2012 Honda CR-V. The contact stated that while making a left turn, several warning lights illuminated on the instrument panel, and the steering wheel became significantly unsteady, causing a partial loss of vehicle control. Because the incident occurred within walking distance of the residence, the contact used a toy hauler to tow the vehicle to the residence. An inspection reve... Read more

Incident date: Jun 28, 2026

Vehicle sways uncontrollably when passed by a semi. On several occasion it push me into the berm. It is known issue with the Ford chassis the vehicle sits on. We just purchased the vehicle a week ago and asked to return it but the dealer will not take it back. The vehicle is not safe to drive it its current state. To resolve it is going to take a considerable amount of money. [XXX] INFORMATION RE... Read more

Incident date: Jun 30, 2026

The contact owns a 2019 Volkswagen Atlas. The contact stated that while driving at various speeds, there was an abnormal clicking sound coming from the rear driver’s side of the vehicle. While the contact's wife was driving, the contact entered the rear back seat of the vehicle, where the sound was more pronounced. While inspecting the vehicle, the contact inspected and hit the rear driver’s s... Read more

Incident date: Oct 1, 2025

I purchased this vehicle new from the dealer last year. The second time I went to them for an oil change the tires were worn out oddly and needed to be replaced. They said the car needed an alignment that I had to pay for. I purchased replacement tires from another shop and had the alignment paid for at another shop. The dealer refused any responsibility. This vehicle has not been in any accidents... Read more

Incident date: Jul 5, 2026

Summary of the Problem Rear subframe assembly and multiple rear suspension links required full replacement due to failure/wear at approximately 51,890 miles, on a vehicle with no history of collision or accident damage. Tesla diagnosed the issue as an interior rattle/squeak reproducible over bumpy roads and speed bumps, which led to replacement of the rear subframe and nearly the entire rear sus... Read more

Incident date: Jun 29, 2026

Component or System Failed: The critical safety component that failed—and was deliberately tampered with—is the ABS/DSC (Anti-lock Braking System / Dynamic Stability Control) module. The compromised component is currently on the vehicle and is readily available for physical inspection upon request. How Safety Was Put at Risk: My safety and the safety of the public were severely compromised bec... Read more

Incident date: May 23, 2026

While driving at highway speed, my 2022 Porsche Cayenne S experienced an air suspension / air spring strut failure requiring a dealer repair costing approximately $4,000. Porsche has a related service campaign, WND6 / No. 74-22, for replacement of the front-right air-spring strut on certain 2021-2022 Cayenne vehicles, but stated that my VIN wasn't included in this service campaign. I am reporting ... Read more

Incident date: Jul 5, 2026

Experienced the oft reported death wobble while driving home from TN and had to limp my vehicle home while experiencing the constant, extreme and dangerous wobbling.

Incident date: Mar 4, 2026

While pulling into my driveway on XXX, the rear coil spring on my vehicle completely suffered a structural failure/separation. This exact issue is the subject of the federal safety recall issued by FCA US LLC in February 2026 (NHTSA Campaign ID: 26V051000 / FCA Recall 20D), which acknowledges that the rear coil springs on 2021-2023 Grand Cherokees can detach while operating creating a critical ro... Read more

Incident date: Jun 18, 2026

Drivers side rear sway bar bracket missing. Can cause stability issues in evasive maneuvers to avoid an accident. Parts falling off vehicle can cause damage to other vehicles

Incident date: Jul 1, 2026

The lower ball joint on passenger side failed. Didn't notice any symptoms prior to it breaking. I understand that it was apparently under recall. It was repaired around the recall date but it failed again and is considered recurring failure.

Incident date: Jun 28, 2026

The rear lower arm control snapped while driving on even surface road. I’m a female and when I heard the pop I got out and inspected the car. Could have caused injury to myself or other motorists. Confirmed with two mechanics that this in fact was the rear arm control and that they have had these issues with a lot of Nissan Altima and Sentra. Was advised to take to Nissan dealership to see ... Read more

Incident date: Jul 4, 2026

I had taken the Jeep in to have the rear coil fixed under the recall notice a couple of years ago. While driving out of state during the evening of XXX, the car made a large thud noise and the passenger rear side of the car dropped. We stepped out of the vehicle and the passenger rear coil spring was lying in the road. The car had not been in any accidents or had any damage. The spring simply ... Read more

Incident date: Jun 25, 2026

instrument cluster failed. I replaced fuses and still no information about the car mileage ,gas , and speed of the car can be seen . This was followed by a rain storm the day before. unlike previous issued I reported to the dealership where rain water leaked in other the console and passenger seat.

Incident date: May 7, 2026

Po442 Evaporative Emmison system leak. Heat catalyst egr set malfunctions. Primary and secondary a/c system deficiencies.

Incident date: Jun 15, 2026

My car experienced a loud clunking noise when turning for the past few weeks. After doing some research and inspecting behind the front right tire, I found a front suspension lateral link bolt nearly falling off. It was only being held on by a few threads. It was so loose I could unscrew it completely or tighten it more by hand with no resistance. It sounds related to an existing recall for 2018 T... Read more

Incident date: Jul 2, 2026

Power steering is giving difficulty while driving on the highway, stiffens up and hardens and makes it difficult to steer to the left or the right. Took it to the dealer, they confirmed needed a new steering rack, checked online quite some people with the same issue especially with their cars coming from the same year. No warning lamps doesn’t show up on the screen, took to Tesla dealership and ... Read more

Incident date: Jun 30, 2026

In July of 2025 while driving my entire air suspension collapsed on the highway slamming the vehicle down onto it's bumpstops. Rivian covered a "fix" of this under warrant. In December the rear shock was leaking. Now in July of this year while driving the front air suspension collapsed to it's bump stop again.

Incident date: Jun 1, 2026

Vehicle was brought in to Magic city ford for a state inspection and was informed that there was a recall on the suspension to replace the tow link in the rear. Vehicle was inspected and tire tread level documented etc . Vehicle was driven 3,000 miles over the next 60 days, including a family trip to the beach. It was then noticed that the rear tires were completely bald on outer half of the ti... Read more

Incident date: Mar 1, 2026

The contact owns a 2018 Ford Explorer. The contact had received notification of NHTSA Campaign Number: 26V101000 (Suspension), and the recall repair was completed. The contact stated that immediately after the recall repair, while driving on several occasions at various speeds, the rear end of the vehicle fishtailed, and the contact lost control of the vehicle. The vehicle was taken to the same de... Read more

Incident date: May 31, 2026

I am reporting a safety issue involving the Active Handling/Stability Control system on my 2012 Chevrolet Corvette. After a routine oil change at Grossman Chevrolet in [XXX] on XXX, the “Service Active Handling System” warning appeared. I called the dealership and was told to cycle the ignition several times to reset it, but the warning stayed on. In early XXX, I returned for diagnosis. The d... Read more

Incident date: Jun 1, 2026

I own a 2023 Tesla Model X and I am reporting a steering-related safety concern. When making hard left turns, the steering wheel/front end shakes or shudders and makes a LOUD sounds. This does not feel or sound normal and appears to be related to the steering or front suspension system. The issue happens during low-speed turning/maneuvering when the wheel is turned sharply to the left. I contact... Read more

Incident date: Jun 17, 2026

While driving a 2023 Chevrolet Bolt during a turn maneuver, one of the two bolts (nearest the driver) holding the lower control arm (to the vehicle on the front driver side) sheared completely. An inspection of the joint suggests a fatigue failure likely due to inadequate factory assembly clamping force (pretension). Because the joint lacked the required factory torque, the joint interface slipp... Read more

Incident date: Feb 1, 2026

1) Rear subframe supports differential, axels, suspension, brakes, wheels and tires 2) If rear suspension fails , above noted assemblies will fall out of the car 3) Yes, dealer and independent garage have inspected and condemned 4) Manufacturer is aware of the problem, 5) No warnings or messages appeared, 6/29/26 at garage for oil change, garage was installing a subframe for another q5 so he w... Read more

Incident date: Jun 21, 2026

An Audi dealer installed 245/40R18 93H tires on this 2018 Audi A4, while the vehicle placard/specification requires 245/40R18 97H. The lower load index reduces capacity from 1,609 lb per tire to 1,433 lb per tire, approximately 704 lb total across four tires. This creates a safety risk because load-rated tires affect vehicle stability, heat buildup, braking, steering/cornering, suspension loading,... Read more

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

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