Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 49,687 complaints - component: STRUCTURE:BODY
Incident date: Jun 4, 2026
Electronic door hand on the drivers side completely stopped working, with little warning. This includes the proximity unlock feature and unlocking the car with the fob. If this were to have happened to all four doors at once, it would have been impossible to enter the car without breaking the glass. This is not safe.
Incident date: Nov 11, 2024
B pillar (keypad) on drivers side flew off on the highway and cracked in half, the lower part was still attached to the wiring harness. The upper part flew onto the roadway. I had to pull over and strap the lower part to the window/door frame and drive the rest of the way with my window down in hot weather for 60+ miles. This is part of a recall, but no remedy is currently available from Ford.
Incident date: Jul 24, 2026
While the vehicle was being operated under normal driving conditions, the hood unexpectedly disengaged and flew upward from the windshield side of the vehicle. This sudden and dangerous event substantially obstructed the driver's visibility and created an immediate risk of catastrophic injury, death, and property damage. Fortunately, no collision occurred; however, the potential consequences of su... Read more
THOR MOTOR COACH
QUANTUM
(2025) - STRUCTURE:BODY
Jul 25, 2026
Incident date: Jun 24, 2026
Volvo 2025 XC60 T8. Rear liftgate closed without request nearly causing an eye injury. The liftgate was open, I was moving back and forth emptying packages from the cargo area. I turned to return to the car and the liftgate had started to come down (unrequested. I had NOT pushed the physical button on the liftgate or on the key fob). My eye was within 2 in of hitting the corner of the liftgat... Read more
Incident date: Mar 16, 2026
I was on the highway and the truck escalated in speed then it would decreased In speed . (61 mph to 45-41mph. Then it decreased speed all the way to a complete stop. Then burst into flames in front of truck. Truck made crackling sounds and proceeded to burn all the way back to the back seats of truck.
Fire
Incident date: Apr 13, 2026
I took my card to Honda Of Staten Island. An advisor took a ride in my car and heard the knocking noise from under the Honda Passport. He asked to have the car be put on a lift to make sure there was nothing dangerous with the passport, after it was checked by a mechanic, they said it was safe to drive, the noise has become louder. I checked on Honda's website with my Vin, and nothing comes up on ... Read more
Incident date: Jun 1, 2026
While driving through normal rain with ordinary standing water on the roadway (NOT flood conditions), the rear bumper fascia detached from my Tesla Model Y. There was no impact, no collision, and no debris strike - there are no impact marks or scratches on the bumper. The fascia was pulled off by water drag, tearing a welded body mount bracket from the vehicle structure and damaging the underbody ... Read more
Incident date: Jul 18, 2026
The contact owns a 2025 Keystone Raptor RV. The contact stated that while driving approximately 50 MPH, the rear passenger’s side top 14-foot awning suddenly detached from the RV, landing on the side of the road. The RV was not taken to the dealer. The manufacturer was informed of the failure. The manufacturer provided a new awning and an installer to install the replacement awning. The awning w... Read more
MERCEDES-BENZ
GLE 350 4MATIC
(2024) - STRUCTURE:BODY
Jul 24, 2026
Incident date: Jul 23, 2026
walked out to my vehicle this morning to take my kids to school and go to work and my back windshield was completely shattered. appears spontaneously. no other damage to the vehicle, no break in, just shattered window.
JEEP
GRAND CHEROKEE L
(2024) - STRUCTURE:BODY
Jul 24, 2026
Incident date: Jul 23, 2026
On 20 July 2026, my 2022 Ford Escape HEV caught fire in the engine compartment while parked. The vehicle is likely a total loss (insurance pending). On-site emergency personnel responded within minutes of the fire and the local fire department was on scene within 5 minutes of the 911 call. They cleared the incident (and d/c the 12V) within 32 minutes of arrival. Detroit Fire Department Incident: 2... Read more
Fire
FORD
ESCAPE HYBRID
(2022) - STRUCTURE:BODY
Jul 24, 2026
Incident date: Jul 20, 2026
Through a title search that ended up not being my title number at all And forcing me to do even more research I discovered that the vehicle I bought three weeks ago has a report on public record that caused structural damage to my vehicle and I still don’t have a title for this vehicle because Carvana has the title for my vehicle and I’m having problems touching base with them. They seem to be... Read more
Incident date: May 6, 2026
2018 Mercedes C300 - a hole rusted through the rear subframe causing structural safety concerns. This car has been routinely washed weekly and the frame should not have rusted through within only 8 years. This also led to a large repair bill.
Incident date: Jul 14, 2026
2024 Honda Odyssey with only 24K miles has a leak in the tailgate from bad welding in the body that is gathering water in the trunk. Safety isn’t at risk but I would say that the corrosion to any electrical items are at risk which will put me and my family and others at risk of something failing. Yes the problem has been reproduced and it’s a common thread on the internet. We will be taking it... Read more
JEEP
GRAND CHEROKEE
(2023) - STRUCTURE:BODY
Jul 23, 2026
Incident date: Nov 5, 2025
Hood popped up while driving and smashed windshield and did additional body damage. Secondary hood latch safety mechanism was non operable according to mechanic who looked at it after incident. Hood latch was replaced as part of recall in 2022. Spoke to Nissan but they are dismissing because there is no open recall and because it was already fixed. Many online comments about others dealing with th... Read more
Incident date: Apr 4, 2026
I was driving during heavy rain when I heard and felt a big thump. I wasn't sure what happened as I did not hit anything in the road. I was in my neighborhood driving at low speeds (<30mph). When I got home, I realized my fender liners and lower splash guard of my car were missing. I went back out to retrieve these pieces of my car, and it appeared the fender liners and the splash guard got to... Read more
Incident date: Jun 29, 2026
The sunroof shattered unprovoked driving at highway speeds
COACHMEN
ADRENALINE
(2026) - STRUCTURE:BODY
Jul 23, 2026
Incident date: Mar 30, 2026
My cousin thought I had a trailing arm bushing was bad on the driver's side. The subframe holding the trailing arm rusted out completely. He was able to put his thumb through it with little pressure when trying to see if it can be fixed.
Incident date: Jul 9, 2026
The vehicle's structural frame rails have suffered a catastrophic failure. The driver-side frame rail has a physical separation gap measuring between 1/2-inch and 1 inch wide. The passenger-side frame rail is actively delaminating and separating from the inside out. The vehicle and the failed component are completely intact and available for immediate inspection upon request. SAFETY RISK TO OTHERS... Read more
Incident date: Jul 15, 2026
When driving on wet roads, water from the right side rear wheels sprays up into a metal battery compartment holding both the chassis and house batteries. This compartment has three large drain holes in the floor of the compartment and, there is nothing underneath those holes to prevent rain water from being thrown into the compartment. The water in the compartment is causing premature rusting, whi... Read more
Incident date: Jul 20, 2026
The chrome plating on the interior driver's door release handle has delaminated and became sharp enough to cut my hand pretty bad. I'd like to report this as a safety concern and ask whether Jeep can provide goodwill assistance or replacement parts."
ROBERT BOSCH
WIPER ARM
(9999) - STRUCTURE:BODY
Jul 22, 2026
Incident date: Oct 8, 2025
I just bought a 2026 sequoia and the sunroof exploded all of a sudden while driving down the road and almost caused a serious wreck
Incident date: Sep 1, 2025
The roof strip above the driver side of the car is no longer attached and flew off somewhere. Unknown of the date it may have happened.
Incident date: Dec 22, 2024
Outside door handle/pads stopped working. Car has 30K miles and 2 door handles stopped working and others are starting to be intermittent. Understanding is the pad and electronic switch gets gunked out and wouldn’t make connection. Only way you can open the door is via inside door latch. Seems like a really bad situation if you get into an accident and can’t open thru door from the outsi... Read more
Incident date: May 5, 2026
The factory paint on the hood, roof, and front fenders is delaminating, with the largest defect being on the hood. These are available for inspection upon request. As this is progressing, structural pieces may begin to rust, but this also presents a critical visibility issue. During one drive on 6/8/2026, the hood paint began flaking away significantly at highway speeds, which could have jeopard... Read more
Incident date: Jun 20, 2026
Passenger side exterior B pillar trim came off while driving on highway on July 3, 2026. Trim was on vehicle when it left home. It was not on it when it arrived at destination. Possible danger to other drivers from flying trim component. No inspection or any symptoms of the problem prior to failure. Same problem as recall on 2016-2017 models.
Incident date: Mar 1, 2026
I purchased this vehicle on March 14, 2026. On June 2, 2026, I reported to the dealership that the front bumper cover was beginning to separate from the vehicle near the headlights. The bumper appears to be inadequately supported because the plastic mounting brackets beneath the headlights do not provide sufficient structural support for the weight of the bumper cover. The dealership acknowledged... Read more
Incident date: Jul 21, 2026
The vehicle developed repeated front‑end structural and steering problems shortly after purchase. During normal driving, it produced loud popping, creaking, and clunking noises when turning, entering driveways, or driving over small inclines. Steering felt inconsistent and the front suspension felt unstable. These symptoms created a serious risk of loss of control. A dealer confirmed the proble... Read more
Incident date: Oct 23, 2025
My car was sitting in a parking lot facing the south. It was over 100 degrees that day. I had a front window shade in the front window, and both front windows were down about 2 inches. I went to my car to grab something around 1:30pm and all was fine. When I cam back around 2:45 pm, the back window was shattered, with small pieces of glass laying on the ground. I called the local Nissan dealer, an... Read more
Incident date: Jun 27, 2026
While braking from highway speeds or any other speed, the vehicle becomes unstable and pulls to the left, making it difficult to maintain control. During hard braking, the vehicle does not track straight and requires steering correction to remain in its lane, creating a significant safety hazard. To diagnose the problem, the vehicle was inspected by an independent mechanic. An alignment was perfo... Read more
Incident date: Jul 11, 2026
Spot welds in both front doors are failing. How would these cars do in a side impact with failing spot welds? The drivers door has approximately a 4" tear/crack around the broken spot welds.
Incident date: Jul 17, 2026
The paint is severely peeling on the outside. This can likely flake off and damages other vehicles, property, and roadway infrastructure. This is the factory coat of paint. Color is Toyota Blizzard Pearl (070)
Incident date: Jul 20, 2026
While driving at highway speed in normal traffic, the upper front grill deflector detached from the vehicle and struck the windshield, cracking the windshield. This appears consistent with the defect that is the subject of Safety Recall N24290120.
Incident date: Oct 1, 2025
Rear subframe rotted / corroded. Rear brake lines rotted and rear springs broken from corrosion . Mercedes refuses to address the issues under warranty except the subframe issue . Almost crashed on i-84 with child in vehicle due to rear control arm being rotted from subframe .
Incident date: Oct 13, 2025
Car is equipped with power running boards. Set to come down when the doors are opened on that side, and return up and tucked under when doors on that side are closed. Lately they have been glitching and stuck down, stuck up, or, the most dangerous - go back up under car when door is opened and stepping on to them - children's feet have almost been crushed in them tucking under the car. I have tri... Read more
MACK
ANTHEM (AN)
(2020) - STRUCTURE:BODY
Jul 21, 2026
Incident date: Mar 20, 2026
I am writing to report an accident involving my son who was driving Tesla 2024 Model-3 on July 18th 2026 approximately 10:15 AM EST. He was returning home from his volunteering with Emergency medical Service(EMS) when the vehicle's steering wheel suddenly froze. while attempting to maneuver the vehicle to safe location , it collided with a roadside barrier. fortunately , my son was not injured... Read more
Crash
Incident date: Jul 16, 2026
Paint began chipping/flaking off little by little everytime I washed the car. It’s a common occurrence with snowy white Kia paint in this year
Incident date: Jul 20, 2025
I am reporting multiple factory defects on my 2024 Honda CR-V, led by a severe, confirmed steering safety defect commonly known as 'sticky steering' where the steering wheel sticks/notches while driving and requires excessive force to correct, causing dangerous lane swerving. The authorized Honda dealership confirmed the steering gearbox has failed and requires replacement but the necessary parts ... Read more
Incident date: Jul 18, 2026
I am reporting a safety concern regarding the glovebox fascia on my Tesla Model 3. The material on the glovebox trim is peeling and separating, which appears to be caused by prolonged exposure to heat inside the vehicle. The peeling fascia creates concerns about the durability and integrity of the interior component, as the material may continue to deteriorate over time. Loose or damaged trim cou... Read more
Incident date: Jun 26, 2026
Structural metal had improper coating that allows for rust. As this rust continues it will weaken the structural components of the truck
Incident date: Jan 1, 2025
On XXX at 1820 hrs CST I was traveling westbound on HWY XXX between [XXX] and Central [XXX] [XXX]. The weather was sunny, temp 88 degrees. As I was driving between 60 and 65 MPH with cars in front as well as behind me I heard a very loud “explosion” type noise. It was loud and quite scary and unexpected. The car then became very loud and windy. I was able to keep the car on the road, when I l... Read more
TOYOTA
HIGHLANDER
(2021) - STRUCTURE:BODY
Jul 20, 2026
Incident date: Jun 23, 2026
My daughter was driving the vehicle. She left home, drove 2 miles to drop someone off, and returned home on a 2 lane road with a 30mph speed limit. Approximately half way home, while travelling approximately 30-35mph, the hood on the vehicle flew open. It shattered the windshield, bent the hood, and because the hood flew so far back, the top of both front side panels were bent back. The last... Read more
Incident date: Jul 16, 2026
The cab vents failed causing water to soak the carpet and pad from the back wall to the front of the cab. Mold was growing through out the the cab. Carpet & pad had to be removed. This is a known problem by dealerships and owners of Toyota Tacoma. Because the water was under the seats, trim and weather mats it went undetected exposing us to mold. Problem was reported to Toyota dealership and Toy... Read more
Incident date: Jul 16, 2026
While driving at various speeds, my vehicle consistently produces a clicking noise from the upper right-rear C-pillar area. The noise is most noticeable when the vehicle body twists slightly during normal driving, such as when traveling over uneven pavement, entering driveways, or making turns. The condition has persisted and is repeatable. The vehicle was inspected over approximately six weeks b... Read more
Incident date: Jul 15, 2026
I am the owner of a 2026 Honda Ridgeline, which I have owned for approximately seven months. Since taking delivery, the vehicle has emitted a persistent, very strong chemical odor consistent with volatile organic compound (VOC) off-gassing. This is distinct from a mildew or air-conditioning-related odor; the smell is present throughout the cabin interior as well as in the truck bed well, and does ... Read more
Incident date: Jul 17, 2026
The driver's side (left front) door failed at the check-arm attachment point inside the door assembly: the spot welds securing the check-arm reinforcement bracket to the inner door structure cracked and separated. The vehicle is a commercial fleet 2022 Ford Maverick XL SuperCrew with approx. 82,000 miles. The vehicle and failed component are available for inspection upon request. First symptoms w... Read more
Incident date: Jul 9, 2026
The sunroof panel being cracked on this car is a well known and documented issue. There have been several recalls for it just not on my specific model. Yet I’m just like them, stuck with a broken in half sunroof panel that let water seep in and ruin my sunroof twice now, and the only fix is to pay $4500. This is insanely high for the small panel I’m talking about.
Incident date: Jun 2, 2026
Premature paint delamination on a 2019 Honda Pilot. Notifying NHTSA to track factory paint adhesion defects correlating with active Attika v. American Honda Motor Co. litigation.
Incident date: Jul 15, 2026
The MIC hard top component on my Ford Bronco is cracking. I have gotten it replaced twice through Ford for the same issue, but now this is my 3rd top and the issue keeps coming back.
Incident date: Jul 12, 2026
I have Autoimmune disorder and extreme inflammation. Simply Google Dissecting Cellulitis of the Scalp to truly understand how much i hate my glass or whatever material roof which after Ceramic Tinting limousine tint the roof my condition has worsen since I got this vehicle last November. I've always had Audis and I need help please!