Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 49,040 complaints — component: STRUCTURE:BODY
Incident date: Feb 19, 2025
Door latch mechanism freezes, unable to close/latch door. Ford has a known TSB for this issue, which was recently repaired. Door latch still freezing, so door will not close. Have to drive with bungee cord to hold shut. Totally unsafe for backseat passenger!!!!!’
Incident date: Feb 19, 2025
My 2020 Chevrolet Silverado rear window leaks causing mold on headliner and carpeting and if running electric defrost during rain it makes a sizzling noise afraid of electrical issues as well if not correct and the mold makes the interior environment unsafe for breathing
Incident date: Feb 5, 2024
Frame failure on my Jayco Pinnacle 36 5th wheel RV is the issue. The frame welds have cracked where the front overhangs and the pin box attaches to the truck pulling the 5th wheel thus causing outer cracking of the exterior fiberglass. The steel used in the frame does not stand up to the flexing as a result of moving down the highway. An investigation needs to be opened into this problem as the fr... Read more
Incident date: Nov 13, 2024
DRIVER DOOR WON'T LOCK OR UNLOCK IN EXTREME COLD. TO EXIT AND ENTER TRUCK, I HAVE TO USE THE PASSENGER DOOR AND SLIDE INTO DRIVER SEAT, WHICH IS VERY DIFFICULT B/C OF THE CENTER CONSOLE. NO WAY I COULD GET OUT OF THE TRUCK IN A HURRY IF I HAD TO. TOOK TO A DEALER BUT OF COURSE IT COULDN'T BE DUPLICATED. INTERNET SEARCH SHOWS THIS IS A PROBLEM WITH THE 2021 FORD F150.
Incident date: Jan 4, 2025
Exterior A-pillar applique trim clip attachments not properly engaged due to improper assembly .An exterior A-pillar trim part that detaches while driving can create a road hazard for other road users, increasing the risk of a crash
Incident date: Feb 19, 2025
1. The paint (all the way down to the metal), in more than 3 spots, has started peeling off. 2 spots are about 2 feet each, so about 4 feet in total of missing paint. The silver on my rims has also started to peel off. 2. Paint has peeled off in large chunks which is unsafe. 3. The paint has been seen by service technicians at Autonation, where I bought it from and service at a Hyundai dealershi... Read more
Incident date: Feb 16, 2025
My driver side door intermittently does not close. There is something wrong with the latch. I called service center over 3 times and still haven’t been given any immediate appointment as the issue of safety is paramount, as I can’t drive with an open door. I still haven’t had this issue resolved.
Incident date: Oct 24, 2024
Faulty welds on door hinges, particularly where the check arm connects. This happened yesterday, loud cracking and grinding noise when the front driver door is opened or closed. Ford has known about this issue and refuses to issue a recall. And getting in touch with my local Ford dealer's service department is difficult.
Incident date: Feb 17, 2025
Tailgate opened on highway with cargo in bed. Also tailgate opens randomly when parked. This has happened many times, creating very dangerous and unexpected situations Numerous contacts to the manufacturer have been unsuccessful in getting the hazard placed on recall. Numerous incidents. Keeps happening
Incident date: Dec 22, 2024
Rear glass exploded.
VOLKSWAGEN
TAOS
(2022) — STRUCTURE:BODY
Feb 18, 2025
Incident date: Dec 29, 2023
--The sunroof glass suddenly shattered without any prior warning while the vehicle was in driving on the road. Some of the broken glass pieces scattered throughout the interior of the car. --The sudden shattering of the glass roof created a hazardous situation for the driver and passengers. Although no one was injured, we were shocked and initially thought it might be an explosion or gunfire. Add... Read more
Incident date: Feb 16, 2025
My Tesla model Y rear passenger window on the right side exploded, and glasses were shattered on February 14, 2025. I was driving on [XXX] and near the exit of [XXX] at approximately 11:40AM.，I was driving at approximately 65 mph. I heard an explosion sound at the back. The noise was very loud and sudden, and I was startled and distressed by the sound, and my eardrum was in pain due by the lou... Read more
Incident date: Jan 17, 2025
I have had 3 Power Tailgate modules fail due to water leaks in the rear panel or window of the vehicle. I have had 2 leaks repaired and two modules replaced within a 6 month period (June '24 and December '24). 6 weeks later (Feb 14, 2024) have had the 3 module fail due to water intrusion following a heavy rain.
Incident date: Apr 15, 2024
Resubmitting from 2/3/2025 as the first form was not received. Attn: [XXX] I am the original owner of this unit and there is approximately only 1,500 miles on my trailer. This Grand Design is a swap from the original 2019 Grand Design that I already had. When I am able to camp, when my trailer is not in the shop, we only camp about an hour away from home as I don't feel safe. We have been experi... Read more
Incident date: Feb 17, 2025
Due to a failed seal between the roof and the trunk door, water has leaked and corroded the exterior of the body over time. The corrosion has caused a hole to develop to the point that when it rains water leaks into the back of the car. As a result water entered the tail lights and caused the tail light to short out on one side. Some roofing tar and duck tape has helped with a temporary fix but it... Read more
Incident date: Jan 5, 2024
RECALL18E-021 I am writing to formally lodge a complaint against Reading Truck Body, LLC regarding safety concerns left unresolved and property damage incurred because of the recall remedy work (NHTSA Campaign Number 18E-021) performed on my 2017 Silverado L5P 3500HD Crew Cab service truck by Reading Truck Body. In May 2020, I was notified by Reading Truck Body, LLC of a safety recall specific to ... Read more
Incident date: Feb 13, 2025
Both rear doors would not open from the outside or inside. They were not locked. They just would not open using the handle inside, trying to pull up on the lock mechanism and unlocking and locking numerous times. The doors would still not open. A child and a dog were in the back seat. I could not access them from the doors had to bring them through the front of the vehicle, which was very difficul... Read more
Incident date: Feb 17, 2025
APPEARS TO BE A MANUFACTURING DEFECT. SIDE DOORS BACK AND FRONT FILL WITH WATER. WINDOWS ROLLED UP AND DOWN HAVE STREAKS OF WATER(WET ALL THE TIME). WATER POURS OUT OF DOOR FRAMES. SLOSHING OF WATER IN DOORS. CAR HAS NO MORE THAN 15,000 MILES ON IT. ALWAYS KEEP COVERED IN GARAGE. CAR DOES NOT ACCUMULATE DEBRIS OR LEAVES. HAVE TAKEN INTO TOYOTA PALO ALTO TWICE NOW. NO REAL HELP. CANNOT SEE WE... Read more
Incident date: Feb 14, 2025
* Safety recall 24V499 - replacement of cabin electric water pumps. Pump was replaced [XXX] by Nuts and Volts automotive. Cost to me was $185.71 including parts, supplies and $150 labor. Liquidating trustee / American Lease is providing $175 for pump replacement and door handle checks. * Safety recall ?? - replacement of door handles that fail a pull test. I had a front drivers side and a right ... Read more
Incident date: Oct 7, 2024
Excessive movement of 5th wheel pin box as a result of cracked frame supporting it. This is the only point of attachment between the tow vehicle and the trailer. Complete failure could lead to uncontrolled detachment of trailer resulting in serious damage, injury or death. Grand Design inspected range of motion of the rear of the pin box on Feb 9, 2025 and deemed it not an issue. However, the fron... Read more
Incident date: Feb 17, 2025
I have a 2018 Jeep Wrangler JL series. I was driving down the highway, and the soft top latches sheared off, causing the top to rip back off the top of the Jeep. These clips fell down inside the car and sharp plastic pieces hit my sunglasses. The place where they sheared off was not at any boat locations or latching sections. This year was at the curve where it boats on to the soft top roof frame... Read more
Incident date: Oct 30, 2023
Their are multiple recalls for Fisker Ocean One but none have been serviced and no contacts for recalls and service.
Incident date: Nov 26, 2024
Driver side door handle broken. Started sticking and being hard to pull/open and when open would stick in the out position and not latch shut unless pushed back in. Soon after it broke, suspected handle hinge malfunction, cannot be opened from the outside. Multiple other complaints about door handles on 500’s. Requires using passenger door to enter vehicle or leaving driver side window down to ... Read more
CHEVROLET
SILVERADO 1500
(2022) — STRUCTURE:BODY
Feb 17, 2025
Incident date: Jan 26, 2025
We had our third different window adhesive bonds fail. Which is the same issue as the recall below. The mfg has stated that they will not cover this issue. Case Number: [XXX] VIN: [XXX] Unfortunately, due to the length of time out of warranty Lippert will not be able to assist in warranty coverage. NHTSA Safety Recall: 21E-047 was for 2019 thru 2020 NHTSA Campaign Number: 21V529000 Manufacture... Read more
Incident date: Feb 1, 2025
The frame of the truck is extremely rusted. I am unsure if it can be fixed. It is available for inspection. This 2016 Tundra has 71,000 miles and is used as a third car. It has been serviced at the same dealership (Northshore Toyota, Covington, LA) and we were never informed of the damage by the dealership. My safety is at risk because the extensive rust could cause the frame to fail. Pre... Read more
Incident date: Feb 17, 2025
Rear lift gate misaligned and having issue closing the trunk after 2 years of owning. Im concern since I have to push down on the trunk to latch, that it may unlatch while driving and lift gate will open. If the trunk doesnt latch, vehicle will not shift to drive. I took the vehicle to a Tesla service center where they told me that my left hinge of the liftgate needs to be replace and to take it t... Read more
Incident date: Feb 17, 2025
Door latching system is often inoperable when temperatures are below freezing. The door will not latch and must be held close while driving. Vehicle has been repaired once by dealer per bulletin 18N03 but the problem persists.
Incident date: Feb 16, 2025
The left front fender skirt came off while driving at highway speeds. This is a piece of exterior trim. This could create a road hazard for others, increasing the risk of a crash.
TOYOTA
COROLLA CROSS
(2022) — STRUCTURE:BODY
Feb 17, 2025
Incident date: Sep 30, 2022
(2022 Ford F150 Supercrew XLT) The sunroof wind deflector screen that pops up when you open the sunroof broke at 75mph and could have caused an accident or killed a motorcyclist. The vehicle only has 38000 miles on it. I observed that the wind screen was attached to the roof by 4 small screws. The product is made of plastic and cannot sustain highway driving. I observed another complain on the int... Read more
Incident date: Feb 15, 2025
My car worked perfectly fine, I was out using it and coming back from the place I was at. My door just stopped closing out of nowhere. Realizing my door latch is not working at all anymore. It does not move
Incident date: Feb 3, 2025
Sunroof shattered without object impact during cold weather.
Incident date: Jul 18, 2024
Paint has peeled completely off of areas of the body--including the roof above the windshield and others. This peeling has occurred without any physical damage to the body itself
Incident date: Jan 30, 2025
I own three Honda vehicles. All of them have paint issues. This 2019 Honda Pilot is having paint peeling off of the rear hatch and other areas of the body. No physical damage has happened to these areas and the paint peeling is not a result of any mechanical force. The paint itself is chipping off of its own accord.
Incident date: Dec 30, 2024
I purchased finance my car july 2024. Took it for an oil change and tire rotation. Jenkin Nissan came upon a crack damage and bent front sub frame. Im am being told I should not be driving my car. I took it to Hgreg twice. Because I was loosing air in my passenger tire. They told me there was a nail in it. Hut never plug it. They zip tie the bottom where everything was hanging. My 5 days was up. ... Read more
Crash
Incident date: Jan 31, 2025
The tailgate on my truck opened while I was driving and I was unaware until I got to my destination. I had a utility trailer attached at the time and my tailgate was damaged from the jack on the trailer. I thought maybe I didn't latch the tailgate but it has been several days since I opened it. The following day the tailgate dropped two more times in less than a mile. I see there is a service bull... Read more
Incident date: Feb 14, 2025
Profuse amount of water intrusion and pooling of water in the rear of the vehicle near the tailgate of vehicle during rainstorm. Water not from above, ceiling not wet. Concerns about water causing rust, and electrical damage.
Incident date: Nov 12, 2024
Roof rails are coming detached in the rear of vehicle which was found at the dealership before purchasing and pointed out to the salesman. He said that the Ford dealership would take care of this problem at a later date after the purchase. I told him of the importance of needing the roof rails secured on the vehicle. He said no problem that the dealership would take care of this with either a pin ... Read more
Incident date: Dec 14, 2024
Safety recall for A pillar not being performed after issue was confirmed by Ford dealership. I have been waiting 5 months for repairs to be made. No update given by dealership as to when repairs will be available. Safety issue
Incident date: Feb 13, 2025
on [XXX], I was driving my cybertruck on highway, at speed 55mph. the stainless panel on driver side, the one, on top of the windows, suddenly start falling off. This is the first winter for cybertruck. the stainless panel is hard and sharp enough to hit other cars. I pulled the car over. Please see my pictures below. Also, i included the youtube link here for your reference. [XXX] This is a ... Read more
Incident date: Feb 14, 2025
Still waiting for NHSTA mandated recall work to be completed as part of the bankruptcy settlement from October 2024. I have had to put out considerable time & money out of my own pocket to try and address these issues, even though money was put aside in the bankruptcy settlement. I had to pay out of pocket to travel to 200 miles to meet an approved mobile tech to handle the recall work. I was ... Read more
Incident date: Feb 13, 2025
The trunk safety release inside the trunk will not open the trunk. It is an electrical switch and not a cable pull release. If you get in the trunk and the battery is low, you cannot get out. There is not a passage between the rear seat and the trunk. There is not a manual release for the trunk. The only way to get inside is cutting through the trunk lid or deck.
Incident date: Feb 13, 2025
The rear glass panel on the panoramic sunroof shattered without being bumped or hit, the gar is garage kept and in a treeless parking lot in day. The loud noise as well as damger of glass falling into back seat of car is dangerous. Am taking it to dealership this weekend for them to diagnose a cause but were unable to see us for three days.
Incident date: Nov 18, 2024
I have a problem with the paint on the car; it keeps falling off by itself, and I tried to contact the Kia dealer for this issue, but they said to report here to you.
Incident date: Nov 30, 2024
$375 for all three (manual 2.2 software update, water pump replacement, and all door handles checked).
Incident date: Feb 12, 2025
Passenger door could not open from inside.
CHEVROLET
EQUINOX EV
(2025) — STRUCTURE:BODY
Feb 12, 2025
Incident date: Feb 12, 2025
I have several recalls on this vigil that I have not been able to fix. NHTSA CampainNumber 24V499 Water Pump issue. The door handle issues. 12 volt battery going out several times. Brake and regenerative breaking issues.
Incident date: Dec 19, 2024
There are 4 open recalls on my vehicle, yet 0 (none) have been addressed. The Fisker Owners Association (FOA) has been trying there best, but I have some serious safety issues that need to be addressed. 1) I am still on 2.0 on the OTA software, 2.1 and 2.2 address 2/4 of the recalls, and was supposed to be installed by the end of the 2024, it was not. 2) The water pump on my car is part of th 3r... Read more
JEEP
GRAND CHEROKEE
(2020) — STRUCTURE:BODY
Feb 12, 2025
Incident date: Jun 1, 2024
The model is a High County 385 BR and a crack appeared below the front bedroom slide and the slide stopped working correctly. I took the unit to Blue Compass in Katy, Texas and they discussed the issue with Keystone which resulted in the completion of what they called a flex test, basically they measure the distance between a fixed point in the hitch and the lower frame with the unit on ground on ... Read more
Incident date: Feb 10, 2025
I am submitting this complaint because my 2023 Fisker Ocean One has not received any of the six NHTSA-mandated recalls, and with Fisker Inc. now bankrupt and unreachable, there is no clear path to getting these critical safety repairs completed. My wife drives this vehicle daily for work, covering approximately 100–150 miles per day, and the ongoing safety concerns pose a serious risk to her and... Read more
Incident date: Feb 12, 2025
Cars door handles regularly don’t work locking me out of car and sometimes in car. Emergency breaking is regularly disabled by car for no apparent reason.