Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 49,687 complaints - component: STRUCTURE:BODY

Incident date: Aug 11, 2026

The fuel tank has been expanding consistently now for the past few years. It has began to crack the attachment points for the body plastics. I sent pictures and reported this years ago to KTM and they told me it would have to be inspected which they may not cover and even still wouldn’t guarantee it would be replaced/fixed. This puts my safety at risk if I experience a crash or collision since t... Read more

Incident date: Jul 9, 2026

There have been numerous issues with our brand new 2026 Forest River Cherokee Wolf Pack 24-15 toyhauler. Few weeks after the purchase the aluminum side skirt started to peel away from the body of the trailer, submitted for warranty. Went to de-winterize, coolant leaked all over the kitchen floor area, plumbing not connected, submitted for warranty. Back-up camera which was suppose to come with ... Read more

Incident date: Dec 7, 2023

Tailgate keeps randomly opening when driving down the road. Vehicle was taken to a Chevrolet dealership for them to address. GM denied warranty claim and will not provide anything in writing. This is a huge safety concern for a work truck that hauls tools and equipment on a daily basis. And the fact that GM will not give anything in writing on the denial is absolute BS.

Incident date: Aug 10, 2026

I had three children in the vehicle getting out. Two in the second row and one in the third row. I walked away from the car with the key in my pocket and my two children in the second row closed the door on the child in the third row before she got out. Because my key was in my pocket and i was far away from the vehicle, the car locked when the doors shut. My child in the third row climbed int... Read more

Incident date: Aug 11, 2026

The MIC hardtop is bubbling some at the top and has a line where it looks like perhaps it is assembled on the back panel over the top that is discolored in comparison to the rest of the top. Furthermore, the middle panel is a different color than the rest of the hardtop. It is available for complete inspection upon request. The car has not been inspected by dealer but was bought used and did not s... Read more

Incident date: Aug 10, 2026

On August 10, 2026, I was driving my 2018 Ford Fusion at approximately 40 mph under normal driving conditions when, without warning, the hood unexpectedly released and flew completely backward into the windshield. The hood had been closed prior to driving and there was no warning before the failure. The hood struck the windshield with significant force, shattering it, immediately blocking my forw... Read more

Crash 1 injured

Incident date: Aug 9, 2026

CONTEMPORANEOUS NOTE 2024 ACURA ZDX – AWD - NHTSA Recall No. 26V306000 Date: XXX Time: 12:25 PM On XXX at approximately 12:25 PM, I contacted Miami Acura Service at [XXX] to schedule the recently issued rear-view camera safety recall 26V306000 for my 2024 Acura ZDX. I was advised by the dealership representative that no appointments were being scheduled for the recall at this time because the re... Read more

Incident date: Aug 8, 2026

I am reporting a potential safety defect involving the rear windshield glass on my Acura MDX. The rear windshield unexpectedly shattered while the vehicle was stationary, with no known impact or contact with an outside object. I was present when the glass shattered and immediately took multiple photographs and videos before the vehicle was moved. Based on what I observed, the glass appeared to br... Read more

Incident date: Jan 13, 2025

Date and Time: XXX at approximately 3:00 p.m. Pacific Time. Location: Northbound [XXX]. Vehicle: 2024 BMW iX. Occupants: Driver and driver’s son. Weather/Road Conditions: Very hot and Sunny, in the 97-degree temperature; gusting winds at about 17-miles/hr; the vehicle was traveling at normal highway speed. Incident Description: My son and I were returning home from Wine Valley Golf Club, locate... Read more

Incident date: Aug 9, 2026

The rear lift gate will not close. Defective hinges and electrical strut causing miss alignment and inability to close.

Incident date: Aug 9, 2026

The car is extremely rusty, so much so that the driver side trailing arm detached from the rest of the frame. The driver side rear suspension components are detached from the car. The car has been garage-kept since new, yet is extremely rusty. This is just like what the Canadian Honda Element recall was all about. The local dealership refused to do anything and said the car was out of warranty.

Incident date: Jul 1, 2026

Unintended acceleration and brake failure. While in the parking lot at [XXX]. The check brake warning light came on and prior to this when pressing the gas pedal the car was not responding or going very slow. I stopped looking for a place to park and when I took my foot of the brake pedal the car surged ahead at full speed. I slammed on the brakes but there was no response. Steering the car throug... Read more

Crash 2 injured

Incident date: Aug 9, 2026

I started to notice detached broken plastic pieces behind the upper grill housing. I notified the dealer, and in the meantime of trying to figure out what to do, the upper grill housing came detached when I was driving down the highway and flew up and back onto the highway. Sounds similar to safety recall N242490120, which was for 2022 model year trucks. Not sure why this stopped at 2022, but it... Read more

Incident date: Aug 1, 2026

Component failed: The vehicle's structural front subframe assembly has suffered severe, catastrophic rust perforation and deterioration. Safety risk: The subframe holds the engine and front suspension. It is structurally compromised and at imminent risk of snapping or collapsing at highway speeds, which would cause a total loss of steering and vehicle control, risking a fatal high-speed crash. D... Read more

Incident date: Dec 31, 2023

Pearl white paint peeling, there is an extension for a warranty through Hyundai for the same paint but not through Kia. Please advise what to do.

Incident date: Aug 9, 2026

Hood latch release cable broke after using under normal circumstances.

Incident date: Jul 22, 2026

The electronic door locking system on my 2025 Audi S5 has repeatedly and unpredictably locked me inside the vehicle and, on separate occasions, locked me out of the vehicle, with no consistent trigger. The electronic central door locking system/mechanism (door latch actuators and associated locking control module) has malfunctioned, intermittently failing to unlock (trapping occupants inside) and... Read more

Incident date: May 3, 2026

While washing my car, I noticed that the clips securing the front bumper—specifically on the right side, beneath the headlight—had come loose. I took the car to the Toyota service center on Monday, June 22nd. They inspected the bumper and found no signs of scraping or impact, so they agreed to repair it under warranty. I picked up the car that evening, and the bumper appeared to be fixed; howe... Read more

Incident date: Jul 31, 2026

Airbags did not deploy..as per police report

Crash 1 injured

Incident date: Aug 8, 2026

The panoramic roof glass panel is not properly bonded/sealed to the vehicle body structure, allowing water to leak into the cabin on the driver’s side. The vehicle and the failed component (roof glass/moulding) remain available for inspection upon request. This creates a safety risk consistent with the one described in NHTSA Campaign 21V712000 / Ford Safety Recall 21S42, which covers 2021 Musta... Read more

Incident date: Aug 9, 2026

While driving southbound on Interstate 95 in Florida, the front upper grille molding/deflector completely detached from my 2023 GMC Sierra 1500 SLE at highway speed and separated from the vehicle, creating a potential road hazard for other motorists. Prior to the complete separation, I noticed that the upper grille molding was becoming loose and lifting away from the vehicle. I stopped and photog... Read more

Incident date: Nov 24, 2025

Vehicle: 2023 GMC Sierra 1500 SLE VIN: [XXX] While driving southbound on [XXX] near exit [XXX], the front upper grille molding/deflector completely detached from my 2023 GMC Sierra 1500 SLE at highway speed and separated from the vehicle, creating a potential road hazard for other motorists. Prior to the complete separation, I noticed that the upper grille molding was becoming loose and lifting ... Read more

Incident date: Aug 8, 2026

This vehicle was a rental car. The rear door opens and closes at random times. On multiple occasions even after locking the car, we would come out to the door being open. The door came down on its own and smacked my wife as well as hitting my [XXX] daughter in the head. While driving down the highway that rear door decided to open on its own putting my family in immediate grave danger. INFORMATION... Read more

Incident date: Aug 5, 2026

Liftgate Latch Assembly Failure: The vehicle experienced an internal electrical short circuit and hardware failure within the power liftgate latch assembly. This defective latch caused a severe parasitic 12V battery drain that repeatedly rendered the vehicle completely dead, leaving it unexpectedly stranded. The hardware failure also triggered a software error loop that locked the power liftgate i... Read more

Incident date: Aug 6, 2026

While driving my 2023 GMC Sierra on the highway at highway speeds, a piece of the front grille suddenly detached and flew off the vehicle. There was no prior accident, impact, or external damage to the grille; the part failed and unclipped on its own due to defective manufacturing or weak retaining clips. This creates a severe safety hazard as the flying debris could have struck the windshield of ... Read more

Incident date: Jul 20, 2026

This is a formal report of Recall Non-Compliance regarding Safety Recall 23V-720 (Toyota Recall 23TA12) on my 2021 Highlander Hybrid. An authorized dealership performed the recall on May 6, 2024, utilizing Op Code 23TA12R1 (Inspection & Install Fasteners). The dealership only addressed the lower bumper and failed to properly remedy the upper bumper retention tabs, stating it isn’t part of recall... Read more

Incident date: Aug 3, 2026

The door opening mechanism has failed on the drivers outside door handle. It locks and unlocks fine but it will not open. I can use an alternative by the getting the emergency access key out of the fob and popping off the handle and open with that key. Or I can go in thru another door and open it from inside or somehow open all the windows using the fob with some kind of press this and that at the... Read more

Incident date: Jul 9, 2026

On 05/06/2026 the vehicle was in for service at the Honda dealership (The Automaster, 3328 Shelburne Rd. Shelburne VT 05482). The inspection report notes "Rust Holes forming above rear trailing arms, non reparable area, will not pass future state inspection, recommend customer contact Honda of America @ 1-800-999-1009". They also provided a picture of the problem. I took the car to another garage... Read more

Incident date: Feb 9, 2026

The FSD failed when it back into garage; the back of passenger side of the car hit the wall of garage. There is no warning before. Beacuse the distance for parking into the garage is small, there is no time to take over the FSD to avoid it happen. It happen around 23:35 on August 07, 2026. We reported as a safety incident to Tesla an hour ago. We updated the the software on August 02, 2026. The c... Read more

Crash

Incident date: Aug 1, 2026

My frame is corroding at a rapid rate and needs to be addressed by Toyota! I truly believe that this was cheap way of selling cars without the proper undercoating affecting these trucks later on most Toyota trucks had the frames replaced buy the dealers with the same problems that these fj cruisers have, this needs to be addressed asap.

Incident date: Aug 7, 2026

Cab trim is coming off vehicle, causing likelihood of vehicle getting water inside the body/ structure of the vehicle, which can lead to degradation and loss of structural integrity during a collision.

Incident date: Jun 19, 2026

Paint De lamination on Snow White Pearl due to manufacturing defect Date listed was the date it started to peel. Started peeling around the window first. Then it continued on the front hood.

Incident date: May 28, 2026

I am submitting a safety complaint regarding my 2023 Honda Ridgeline with approximately 23,995 miles. My primary concern is an intermittent transmission/powertrain malfunction. While driving on the highway, the vehicle unexpectedly entered limp/fail-safe mode and experienced a significant loss of power and acceleration. This created a potentially dangerous situation because I was unable to accele... Read more

Incident date: Aug 3, 2026

While driving down the road at about 45mph, the driver side upper cabin window located adjacent to the eating table exploded and blew into the cabin. The window shattered and glass blew throughout the cabin area. Whatever caused this, the blast was strong enough to pull the Velcro straps holding the seat cushions blown off and the glass ripped the cushion's vinyl. If someone had been sitting at... Read more

Incident date: Aug 5, 2026

This vehicle has twice had the same issue where the sunroof drain lines become clogged or dislocated and the water fills the liner in the front driver and passenger seats resulting in flooding in the compartment and mold damage throughout the interior. the mole spore are transmitted throughout the interior. The water damaged the airbags and the electrical harness in the dash of the car resulting i... Read more

Incident date: Jul 31, 2026

The vehicle's Supplemental Restraint System (SRS) safety network experienced a total electrical blackout, resulting in complete airbag non-deployment during a severe unibody-deforming hit-and-run collision. The vehicle was stationary when a high-speed car rammed the passenger side and front profile. Kinetic forces split the cast aluminum steering rack housing completely in half, fractured front CV... Read more

Crash 1 injured

Incident date: Jun 25, 2026

2016 Kia Sedona with power sliding doors. Both rear power sliding doors fail to completely latch upon closing. Doors make loud clicking sounds while attempting to close and require manual pushing to latch. Kia of Attleboro diagnosed and confirmed in writing that both rear door roller arm assemblies are completely missing the roller, and that this condition is contributing to the latching failure. ... Read more

Incident date: Jul 30, 2026

REAR WINDOW FRAME CRACKED AT BOTH CORNERS- WATER LEAKS INSIDE OF VEHICLE DURING RAIN. THIS CAN AFFECT ELECTRICAL COMPONENTS THAT ARE AT THE REAR CAB INSIDE THE TRUCK. I NOTICED THIS A MONTH AGO BUT DONT KNOW HOW LONG IT HAS BEEN THERE.

Incident date: Jun 24, 2026

the drivers side passenger sliding door will not latch or close properly. The door started opening while driving and would not close. Luckily i had no children in the car at the time. The safety of my CHILD or any passenger could have been at risk. Driving while a van door is OPENING. I am taking it to the dealer this morning. Have to figure out how to get it there since the door wont close. Has n... Read more

Incident date: Apr 2, 2026

My grill deflector suddenly flew off, hit my windshield a flew into a semi hauling oil field equipment. We both pulled over and found no significant damage to his truck. I have a two inch scratch on my windshield and possibly lite hood scratching. Dealership required me to pay $390.73 but said I would be reimbursed for my losses. It never happened. Now I’m fighting with GM to get some resolution... Read more

Incident date: Aug 2, 2026

Black hood center molding broke off, hit the windshield and blocked driver view.

Incident date: Jul 27, 2026

On XXX between 11 am to 2pm, I was driving [XXX] to [XXX], via [XXX], and at rest area [XXX], I stopped for fueling truck and getting something to eat with family. After stopping at the parking site for trailer, I noticed that the RV box on the front above the gooseneck, was touching the top of my truck trunk. I use a fifth wheel gooseneck and tow from the center of my truck/trunk bed, and we usu... Read more

Incident date: Dec 30, 2025

The contact owns a 2025 Ford F-600 SD. The contact stated that while driving at an undisclosed speed, the front of the vehicle raised up and the contact discovered that the vehicle, which had been converted into a motorhome, was improperly weighted, causing excessive weight on the rear axle. The contact stated that there was no clearance between the rear spring pack and the bump stop because the r... Read more

Incident date: Jun 29, 2026

I have been made aware of this issue in writing by Ford in October 2025. I took my car in for the service to Ford in Palatka, Florida. I was advised that needed parts had not been authorized by the Ford. I was advised that the needed parts are in stock, but to get the problem fixed I would have to pay out of pocket. They advised me to just wait. It should be noted that my reverse camera is out and... Read more

Incident date: Jun 27, 2026

My rear passenger door latch is corroded. It is difficult to open, it sometimes fails to open. I have children under the age of 3 in the backseats of my car. I do not want the latch to fail and the door to open while in motion. It is available for inspection upon service. Problems started to appear within the last year and has persisted to the point of being very difficult to open. No warnings or ... Read more

Incident date: Oct 14, 2024

The power liftgate (automatic trunk) system on my 2019 Infiniti QX50 malfunctioned. After fully opening, the liftgate unexpectedly closed on its own without any warning beeps or resistance detection. This poses a severe safety risk. The heavy door struck my head, causing a physical injury (a severe bump/contusion). The vehicle and the affected components are available for inspection upon request. ... Read more

1 injured

Incident date: Jul 30, 2026

I am the original owner of a 2021 Forest River Wolf Pack 325PACK13 fifth-wheel trailer (VIN: [XXX]), purchased new on [XXX]. The trailer is built on a Lippert Components chassis manufactured in September 2020. My trailer developed multiple structural cracks in the front overhang/pin box area of the frame. This is not a single crack. The damage includes multiple cracks in the steel chassis, separa... Read more

Incident date: Jul 23, 2026

The factory paint on my 2015 Toyota Highlander, Blizzard Pearl (Toyota code 070), is delaminating from the primer. The base coat lifts and peels in sheets, starting on the roof, fender, and pillars — the panels with the greatest UV exposure. There has been no collision, repaint, or chemical damage; this is spontaneous adhesion loss between the factory base coat and primer. First noticed 5/5/2026... Read more

Incident date: Oct 1, 2025

Forward collision Warning and Automatic Emergency Braking systems failed on 5/13/2026. Driving at a low rate of speed, approximately 15mph in a roundabout traffic circle with no other vehicles in front of the vehicle, sunny dry weather, 740am. Proceeded into traffic circle and FCA engaged and hard braking occurred for instantaneous stop and my vehicle was hit in the rear by a school bus. Air ba... Read more

Crash

Incident date: Aug 3, 2026

Request for Investigation – 2014 Toyota RAV4 Airbag Non-Deployment On [XXX], at approximately [XXX]., the vehicle was involved in a traffic collision in Lakeland, Florida. The vehicle sustained a significant impact to the driver’s-side front area. Despite the nature and location of the collision, the Supplemental Restraint System (SRS) airbags did not deploy. Law enforcement responded to the... Read more

Crash 1 injured

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Vehicle Safety

Consumer Safety

Infrastructure

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

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