Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 49,040 complaints — component: STRUCTURE:BODY
Incident date: Mar 19, 2025
Auto was being towed by my RV. Frame rail extension welds on vehicle failed and vehicle broke loose and struck utility pole destroying it. Could have hit oncoming traffic or innocent bystanders. Vehicle being inspected by Chrysler third party inspectors and State Farm Insurance. I believe “cold welds” to be responsible in a critical frame part. There are several hundred of these vehicles ... Read more
Crash
Incident date: Mar 4, 2025
The vehicle was purchased on 1/8/2025. On 1/13/2025, the vehicle had to be towed to the dealer because the transmission wouldn't shift to park. Dealer performed a software update to correct the issue. On 1/21/2025, the vehicle had to be towed to a dealer because the transmission wouldn't shift to park. Dealer replaced the gear selector. On 1/27/2025, the vehicle had to be towed to the dealer... Read more
Incident date: Mar 24, 2025
Car was parked in the driveway when a large piece of the roof paint fell off. The car is the white/pearl color. Color is reportedly known to have defect.
Incident date: Jan 17, 2025
Part of the subframe is corroded already and the engine cradle has begun to break, the control arm has begun to move where it meets the engine cradle and I now need to have the vehicle repaired. Previously the lower engine mount fell out of place due to the threads that kept it attached to the subframe were worn out due to corrosion and was causing the vehicle to vibrate violently. This issue has ... Read more
Incident date: Jul 1, 2024
Ford has failed to fix recall for over a year in which side Pilar’s can detach from side of vehicle causing unsafe driving conditions or damage to other vehicles. I have called ford several times over the past year and they don’t have parts to fix the issue and keep advising its months out.
Incident date: Mar 14, 2025
Paint on the roof just suddenly peeled off 2 days ago. There's a Service Bulletin 19-029: [XXX] , but ACURA says the extended warranty is expired and they cannot do anything. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Incident date: Mar 22, 2025
The contact owns a 2011 Ford F-250. The contact stated that while making a turn in either direction, there was an abnormal crunching sound coming from the vehicle. There was no warning light illuminated. Upon investigation, the contact discovered that the sound was caused by a misalignment between the cab and the bed of the truck. Due to the failure the cab mount bushings became worn and needed to... Read more
Incident date: Mar 24, 2025
Paint peeling issue on hood. Filed for Hyundai to repair last 12/24, Hyundai denied claim 12/20/2024, without detailed reasons. Secondary extended warranty is suppose to be for 10 years regardless of mileage.p Hyundai case# [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Incident date: Mar 1, 2025
The trim on my passenger door is coming off! The adhesive is obviously defective. The piece flops when driving and is a risk to others as it may pop off. I’ve read that thousands of 2024 Telluride models have this problem! It is dangerous problem that kia needs to fix!
CHEVROLET
SILVERADO 1500
(2020) — STRUCTURE:BODY
Mar 23, 2025
Incident date: Mar 18, 2025
I am filing a complaint about the horn on this Honda CRV model. Honda, for some reason, changed the horn system to a mono note horn that is so weak it is difficult for other motorists and pedestrians to hear. The Honda dealer told me that it is supposed to sound like that and it is not defective. This weak single note horn is used in 2023 and 2024 Honda CRVs. It is referred to by fellow CRV ow... Read more
Incident date: Mar 23, 2025
Vehicle involved in collision on major highway with two other vehicles. Given speed and impact of collision very surprised that the air bags did not deploy.
Crash
2 injured
Incident date: Dec 30, 2023
Rapid Delamination and paint peeling in the color of snow pearl white. The entire car is affected by this defect. Somewhere on the paint assembly line a missing step in the paint procedure is causing detrimental corrosion and overall safety and protection of the elements from outside.
Incident date: Mar 23, 2025
Ever since I bought the vehicle in 2021, I have had problems with the car jerking and air conditioning problems, mostly during the colder months. I took the car in multiple times on different occasions throughout the years. They would "fix" the problems with the transmission, then a month or two down the line the issues would come back. This last time, the car started stalling on the and turned of... Read more
MERCEDES-BENZ
S 500
(2022) — STRUCTURE:BODY
Mar 23, 2025
Incident date: Jun 7, 2023
A well-documented and increasingly widespread problem related to excessive rust on the frames of many vehicles in this particular model year range. The cause of the problem appears to stem from a poorly applied or degrading wax coating, which, over time, peels off, leaving the frame exposed to corrosion, particularly in harsh weather conditions such as heavy snow and road salt exposure. The result... Read more
Incident date: Mar 22, 2025
The rear windshield of the car exploded during a routine drive without any apparent cause. The car was inspected by a Montgomery County police officer and was driven to the local Honda dealership. The local Honda dealership could not offer any additional insights into the root cause of the incident.
Incident date: Mar 21, 2025
Driver's side outside mirror has a complete horizontal crack without any visible sign of impact. This crack creates a "hall of mirrors" effect that impairs and obstructs my ability to see cars approaching from behind.
Incident date: Mar 15, 2025
We purchased the coach fall 2022. First major trip was in summer 2023. The main slide out failed (stopped working halfway out and would not extend or retract) the second night of camping. There was not a local repair facility available. A mobile repair person was able to get the slide out retracted. He informed us there was only one screw holding the main slide out frame in place. We wrapped a rat... Read more
Incident date: Mar 20, 2025
After driving for a few minutes with the sunroof open the wind deflector pulled and nearly off the car. This had been repaired previously under a recall and the repair was simply to re-glue the wind deflector back in place. This had clearly been done before as the dried glue was still on it. The back end of the sunroof nearly came off during this ordeal while we were traveling at highway spee... Read more
Incident date: Mar 13, 2025
Emergency call malfunction light came on. System is an important vehicle safety features. Vehicle taken to dealership for inspection. No visual damage present on vehicle however water ingress from roof shark fin is causing damage to electrical components, TCB and emergency call function. Shark fin antenna cover determined to be causing water ingress after inspection by BMW dealership. Per their re... Read more
Incident date: Feb 28, 2025
right side a pillar came off vehicle at highway speed 18 months ago. i bought replacement part i heard of recall so i returned part for refund. ford claims to be working with suppliers to obtain repair parts. this has gone on way too long, they are not taking this seriously! i am a retired millwright and have worked in ALL types of factories my whole career including many car plants. i know what i... Read more
CHEVROLET
SILVERADO 1500
(2019) — STRUCTURE:BODY
Mar 20, 2025
Incident date: Mar 17, 2025
Driver door door check bracket separating from housing assembly. No wreck or accident with vehicle. May be the spot welds on the door bracket assembly which have, apparently, demonstrated issues for this year make model of Escape. I contacted the nearest Ford Dealer with a body shop and they said they were unable to assist because there is no active recall.
JEEP
GRAND WAGONEER
(2022) — STRUCTURE:BODY
Mar 20, 2025
Incident date: Mar 1, 2025
Driving down the highway and my A pillar trim detached from my driver side frame.also ripped off my leather stripping to my windshield ( I was told in November they would try and get this fixed before this happened it is now the end of March.) This recall was in January 24 of 2024.
Incident date: Mar 20, 2025
While driving in a construction zone, the vehicle's lane departure system jerked the wheel and almost made me leave the lane Very dangerous. Same vehicle, the A'C was found not operating and a dealer diagnosis found that the system was overfilled and that an electrical connection was not hooked up from the factory. Same vehicle, body panels are not properly aligned from the sliding door to the ... Read more
Incident date: Mar 20, 2025
When it rains. Tailgate opens on it own. Either have to lock truck or quickly put into drive to prevent tailgate from opening on its own. Only in wet weather. Tailgate opened on its own in rainy weather when parked at hardware store. I began to drive away not knowing tailgate opened and lost tool box and material out the back while making a turn. Speaking with GM I was explained it’s a known is... Read more
Incident date: Mar 18, 2025
Water is getting into my trunk where the amp is and now my radio does not work only the back up camera. I cannot control the AC or turn on the air conditioner. Or is that how I would like it to blow
Incident date: Mar 5, 2025
The passenger door opens while driving and at times will not open. The dealership has a back order for a part in which I was told it could take months to receive.The part is a door accentuator. Corporation and dealership refused to provide a loaner or rental vehicle
Incident date: Aug 1, 2024
I have been waiting on parts for the A-Pillar trim recall for a couple years. I've checked with 3 different local Ford dealers and have been told these parts are still back-ordered. This is a safety issue as the trim can detach while driving at higher speeds on the interstate.
Incident date: Mar 19, 2025
The warning lights on the car flashed and the car shut down. I was on the highway. I called 911 and they told me to quickly and safely exit the car. Less than a minute later, the engine combusted and the car was engulfed in flames.
Fire
Incident date: Feb 10, 2025
Dear NHTSA, I am writing to formally file a complaint against Toyota regarding their failure to notify me of a recall related to the clear coat peeling from my vehicle’s paint. I was never informed of this issue through a recall notice, nor did it appear in my vehicle’s history. I only became aware of the recall when a friend, who owns the same make and model in the same color, experienced th... Read more
TOYOTA
HIGHLANDER HYBRID
(2019) — STRUCTURE:BODY
Mar 19, 2025
Incident date: Dec 2, 2019
We have a 2014 GMC sierra 4.3 V6 6 speed automatic.. with only 100k miles and the frame is rusted and cracked rear shocks mounts are rusted and broke and the leaf spring mounts are rusted and they broke.. this should be a recall issue..
Incident date: Feb 21, 2025
This is the second time I’ve had overheating issues, and it now seems more severe. I’ve noticed both coolant and oil leaking, and the car is unsafe to drive. Also fault codes related to emission. Here are the symptoms I’m experiencing: •Smoking: The car I started smoking, likely from oil or coolant leaking onto hot engine parts. Caused me to pull over at midnight on side of highway and get... Read more
Incident date: Mar 17, 2025
The engine burns oil, I have to get spark plugs every two months, and put oil in it almost every week. The check engine light is now flashing and is throwing more sensors. The paint on this car is also all peeling off.
Incident date: Jan 30, 2023
The A Pillar trim has become loose and detached while I was driving, almost causing an accident. There has been a recall on this part. I have tried on numerous occasions to resolve the issue. It has been over a year and the parts are still not available. I have tried to remedy and made multiple appointments at the Service Center to get my vehicle inspected and they tell me the same thing that ther... Read more
Incident date: Jan 1, 2025
Liftgate hinges on my 2020 RAV4 hybrid XSE failed, causing misalignment so the liftgate/tailgate does not close properly or completely. Liftgate hinges are made of materials that are not strong enough for consistent and safe operation. Toyota has not issued a recall or provided safety warnings or notifications, nor is the company providing replacement hinges. RAV4 owners are left to pay for the... Read more
JAYCO FIFTH WHEEL
NORTH POINT
(2020) — STRUCTURE:BODY
Mar 18, 2025
Incident date: Mar 15, 2025
Upon completing a trip with the RV mentioned, an inspection was completed of the units suspension system where it was found to be compromised. Not knowing what compromised the suspension (leaf springs, shackles, hangars, etc), further investigation was done where the underbelly of the camper was removed. Upon gaining access to the actual RV frame, it was found to have at least two major cross me... Read more
Incident date: Mar 16, 2025
The contact owns a 2024 Tesla Cybertruck. The contact stated that while inspecting the vehicle, the contact discovered that the driver’s side, nine-foot-long stainless steel trim piece located above the doors had become loosened and was not completely secured to the frame of the vehicle. The contact reported the failure using the Tesla App, and a service appointment was scheduled. The following ... Read more
CHRYSLER
TOWN AND COUNTRY
(2014) — STRUCTURE:BODY
Mar 18, 2025
Incident date: Mar 5, 2025
The Vader Chrome on the front of vehicle is peeling. This includes the grille and surrounding areas. This area has been inspected by a representative at GMC and at a dealership. GMC refuses to stand by their product.
Incident date: Jan 13, 2025
Around 20,000 miles, I took my vehicle to the dealer due to rattling and knocking in the front right wheel well and it was discovered the stabilizer arm was cracked. Received the vehicle back, and approximately 1000 miles later, there is rattling at the front driver and passenger wheel well and squeaking going down the road. The sounds coming from vehicle are that of a 40-year-old vehicle.
JEEP
GRAND CHEROKEE
(2019) — STRUCTURE:BODY
Mar 17, 2025
Incident date: Jan 26, 2025
When it rains, within 24 hours, the windows do not automatically move down enough to open the door on command of pulling the door handle. This disallows the ability to close the door back if the door is open, barely underneath the lip of the sky panels. Because of this power loss, the mirrors do not open, the door locks do not work, and the windows do not work. To be able to re-close the doors, th... Read more
HYUNDAI
SONATA PLUG-IN HYBRID
(2017) — STRUCTURE:BODY
Mar 17, 2025
Incident date: Oct 23, 2024
N242490120 is applicable for 2022 models but my 2023 also had the same problem; The grille upper cover broke at the taps and detached from the grille structure.
Incident date: Feb 28, 2025
Component Failed - The A-Pillar Trim part detached from driver side and the passenger side if coming off. Safety Risk - Hazard on road Component inspection - No Warnings - No I have been waiting since February 2024 for a repair solution and missing pillar is unsightly
Incident date: Mar 3, 2025
I am [XXX]. I purchased this Honda Odyssey van after it was modified by BraunAbility. They put in an automatic underfloor ramp, and other modifications. When used without these modifications, there are three rows of seating. Passengers go in and out, and the passenger-side sliding door opens with an automatic button. There is a sensor that controls that door. It is never in danger of being hit o... Read more
Incident date: Dec 28, 2024
The driver side fills with water during heavy rain. This is not due to a leak in the convertible top or any window seals. The water is coming from below. The water is at risk of causing rust build up, electrical malfunction, and mold growth. The problem has not been reproduced by a dealer or independent service center, every time I bring it up they say they don't cover leaks so I have yet to be ab... Read more
Incident date: Feb 27, 2025
My sunroof shattered without anything hitting it.
Incident date: Mar 16, 2025
Had to drive through water about 8” deep and while going through the water the rear bumper, and the skid plate underneath the car was yanked off breaking 2 brackets that hold the skid plate on and it broke the manufacturer welds on the other two brackets. This is a known defect with 2017-2019 but obviously it is also a defect with the 2020s.
CHEVROLET
SILVERADO 1500
(2023) — STRUCTURE:BODY
Mar 16, 2025
Incident date: Mar 14, 2025
Both of the manual passengers back doors will not fully close and lock.
TOYOTA
HIGHLANDER
(2006) — STRUCTURE:BODY
Mar 16, 2025
Incident date: Mar 1, 2025
Recall information stated repair/parts would be available later 2024. It is now March 2025, my A-pillars are not being held on all the way and need to be replaced before a safety violation happens. I can’t even take my vehicle through a car wash in fear they will be ripped out.
Incident date: Mar 15, 2025
My Camry has received two professional transmission services as per the manufacturer recommendation, within suggested timeframes as it is now 176k. The transmission ( surely this is not something new to hear) Has FAILED. No prior sign or code. THIS VEHICLE DIED WHILE DRIVING ON THE HIGHWAY! It stopped automatically shifting and would not accelerate. There have been other owners of this same ... Read more
GMC
SIERRA 1500
(2022) — STRUCTURE:BODY
Mar 15, 2025
Incident date: Feb 6, 2024
Complete engine failure. Replaced engine in February of 2024. Multiple transmission issues. Grill completely peeling off.
TOYOTA
REDUNDANT SIENNA
(2022) — STRUCTURE:BODY
Mar 14, 2025
Incident date: Mar 12, 2025
Sunroof shattered while driving 45mph on a city street. It was not hit by anything we could see, nor was there any debris flying in the air. We pulled over and took a photo. I called the dealership who said to call Subaru USA to start a case, but of course their offices are closed for the weekend.