Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 49,687 complaints - component: STRUCTURE:BODY
CHRYSLER
TOWN AND COUNTRY
(2013) - STRUCTURE:BODY
Aug 19, 2025
Incident date: Aug 19, 2025
Glass sunroof exploded while driving.
Incident date: Apr 1, 2025
manufacture paint peeling all over my car
Incident date: Aug 15, 2025
B-Pillar trim has an open recall on it. Both pieces have broken and are now coming off of the car. The drive side b-pillar broke in half and and is being held on by the power cord for the keyless entry and duct tape. The top half of the b-pillar flew off the car while going 70 MPH down the highway. I am lucky we caught the other one coming off before it flew off and hit another vehicle. Ford r... Read more
Incident date: Jul 17, 2025
What component or system failed or malfunctioned, and is it available for inspection upon request? >Rear Window Imploded, Rear Moon Roof Hairline Fractures How was your safety or the safety of others put at risk? >Shards of glass fell. If a passenger was present, glass would have fell on them Has the problem been reproduced or confirmed by a dealer or independent service center? >No Has the vehic... Read more
TOYOTA
COROLLA CROSS
(2025) - STRUCTURE:BODY
Aug 18, 2025
Incident date: Aug 1, 2025
3 years ago the paint on my car started peeling. I drove my car from rideshare and was unable to continue due to the visual condition of my car. After further research, it's a nationwide problem. I dont have the money to afford a full paint job and put a bad taste in my mouth when thinking about referring people buying a Kia or my next car purchase. I have lost thousands of dollars due to kid's ne... Read more
Incident date: Mar 1, 2025
On June 7, 2025, I was a passenger in a 2025 Tesla 3. Driver of Tesla made an unsafe lane change coming off an Interstate and my side was struck almost T-bone style by an oncoming vehicle going between 45-55mph. Our seatbelts did not lock us in place causing the driver to hit his head on steering wheel and then on driver side window causing lacerations and possible concussion. My side tool the imp... Read more
Crash
2 injured
Incident date: May 14, 2025
Paint on our Pearl White 2016 Sorento is beginning to delaminate on the front of hood and the two pillar posts. It began as a small bubble and continues to spread and chip off. Several quarter-sized spots now and two hand-sized places.
GMC
SIERRA 1500
(2023) - STRUCTURE:BODY
Aug 18, 2025
Incident date: Aug 9, 2025
The drivers side door keeps opening while driving. I see recalls for other volvo models but not mine. This is very concerning when driving on the highway
Incident date: Aug 18, 2025
SAFETY DEFECT: Database Classification Failure - 2013 Ram Vehicles Vehicle: 2013 Ram 1500, VIN: [ENTER VIN ABOVE] Owner: [ENTER NAME ABOVE] Email: [ENTER EMAIL ABOVE] Phone: [ENTER PHONE ABOVE] Defect Description: The 2013 model year Ram vehicles suffer from a systematic database classification failure that prevents normal ownership operations and creates safety hazards. Due to the Dodge-to-Ra... Read more
Incident date: Aug 17, 2025
Rear left window unable to go up or down. Ended up taking inside of door apart, putting it back on track and continue to go off track
Incident date: Aug 14, 2025
The paint has been chipping from the hood and top.
Incident date: Aug 17, 2025
While driving on the freeway my sunroof suddenly imploded sending glass everywhere. No warning whatsoever it was like a bomb went off out of nowhere. Nothing hit the car and temps were not high and it just imploded This is a serious matter and extremely dangerous. The pain and ringing in my ears is awful, glass went all over this is serious issue that can cause death and injury
Incident date: Jul 3, 2025
I noted the body is made up of soft materials that slightly bend when push lightly with hand. I put a magnet to see if it’s made up of metal but noted a weak attraction of the magnet to the body. When I used my buttock to push the door to close ( my hands were not free and held several grocery bags), my buttock sunk to the part of the area I pressed on. I heard and felt the bending and clickin... Read more
Incident date: Aug 14, 2025
Side passenger doors do not stop when something is in the way when the automatic door close feature is used. We tried holding a hot dog and large piece of celery in the way of the door as it closed. The sensor did not detect either item and broke them both in two. If this was a human limb, finger, neck or other body part, great bodily harm would occur.
Incident date: Aug 1, 2022
The top molding on both the right and left side of the vehicle have blown off. Kia repairs one side by gluing it back into place but we are still waiting for the other side to be repaired. This is the same issue the Kia sportage ,2023-2024, reported and was filed for recall. I believe this is an ongoing issue with the 2025 model Kia sportage and should be added to the recall list.
JEEP
GRAND CHEROKEE
(2023) - STRUCTURE:BODY
Aug 16, 2025
Incident date: Aug 8, 2025
There are 2 active recalls for this VIN, both related to pillar body parts. The A-pillar recall was issued in January of 2024. The B-Pillar recall was issued in May of this year. Neither recall has been able to be addressed. Gray-Daniels Ford in Brandon, MS continually states that Ford has not issued a solution yet. This is unacceptable. Multiple pillar parts have fallen off of my vehicle wh... Read more
Incident date: Jul 26, 2025
The B pillar trim on our 2018 ford flex has detached and flew off the vehicle while driving on the interstate. Both front and rear habe detached and become hazards.
Incident date: Aug 7, 2025
Dear NHTSA Vehicle Safety Team, I am submitting a safety complaint regarding my 2010 Lexus ES350 (VIN: [XXX] ) concerning a dashboard melting issue. Several years ago, Lexus issued a recall for melting dashboards, including my vehicle. At that time, I did not request a replacement. However, after the recall period ended, my dashboard began to melt. The material becomes sticky, shiny, and unsafe ... Read more
Incident date: Aug 1, 2025
The passenger side b pillar trim flew off on the highway! The driver side is also loose
Incident date: Jul 9, 2023
I just purchased a 2019 Honda Ridgeline. When driving I noticed the hood vibrating or shaking. I checked to ensure it was closed all the way, and it was. When I did research, I found there is a safety recall for this exact issue, and the year, make and model of my truck falls into the affected years. However, when I look up my VIN, it does not comeback with the recall authorization. Please ad... Read more
Incident date: Aug 10, 2025
2013 Ram 1500 truck has corroded fuel tank strap, which could lead to a fuel leak or fire. Dealer discovered while preformed oil change service.
Incident date: Jun 1, 2025
Vehicle hatch door window seal and door seal allowed water to collect inside the door. When the door was later opened, the water that collected in the door rushed inside the vehicle and began leaking heavily from behind the interior trim panels at the rear of the vehicle near the hatch door opening.
Incident date: Jul 6, 2025
My 2017 Sportage is Burnish Copper. I've seen at least 2 other cars (same color) with discoloring paint. I've tried reporting this to Kia dealer to no avail. This is a defeat in paint which is now fading in certain areas of my car and I don't think I should have to pay to have it repainted. This should be a recall issue.
MERCEDES-BENZ
C205
(2019) - STRUCTURE:BODY
Aug 14, 2025
Incident date: Nov 30, 2024
The pillar trim recall has been in effect for nearly 2 years. I took my husband’s Explorer (I am his legal guardian as he suffered [XXX] and he has been hospitalized for over a year) to Chillicothe MO Ford in October of 2024 for the safety recall on this trim issue, as my A pillar trim flew off from the highway and may have impacted another vehicle on [XXX] between St. Joseph and Kansas City at... Read more
Incident date: Jan 5, 2025
My window is constantly leaking water. I am not the original owner. I went to get the window repaired and the shops say it’s a recall. I never knew it was one. I now have a problem with wiring and I believe that the leaks have lead to this!
Incident date: Aug 14, 2025
RAPID LOSS OF POWER FAILURE OF IGNITION COIL. HAPPENED FOR ALL FOUR. SUDDENLY UNABLE TO OPEN FRONT OR REAR DOORS ON PASSENGER SIDE. ACTUATOR FAILURES. BOTH OF THESE CONDITIONS REPORTED TO HYUNDAI, MY COMPLAINT IS THAT HYUNDAI IS WELL AWARE OF THESE PPROBLEMS DEALER CONFIRMED THEY ARE COMMON ACROSS MODELS. THEY ARE EXPENSIVE REPAIRS. WHY ARE THEY NOT RECALLS. COILS HAPPENED ABOUT 2023 WITH 55000 MI... Read more
Incident date: Aug 13, 2025
The trim on my vehicle will not stay snapped down.
Incident date: Aug 13, 2025
Purchased my car brand new. Within 1.5 years I've had to have 2 steering racks replaced and another component replaced within the steering column. Currently my lane keeping assist problem is on and I'm waiting to get appt confirmation from the service dept manager. My infotainment center went black and quit working and had to be replaced a little over a year after purchasing the car. The paint... Read more
Incident date: Aug 10, 2025
1) Trim piece that includes the keyless entry pad on driver's door, broke off while driving 80 mph on highway. The keyless entry pad was left hanging on by the electrical cords. It is available for inspection as it has not been fixed yet. 2) I didn't see where it went, but it had the potential to fly off and hit any cars behind me. 3) Car has been inspected by mechanic at Ford dealership and pro... Read more
Incident date: Aug 14, 2025
The hood latch and cabling mechanism continues to be a problem for Bronco Sport owners. I have dealt with the cabling detaching from the housing unit four times. This causes safety concerns because the hood cannot be opened when this issue presents. Many owners have this issue.
MERCEDES-BENZ
ML350
(2009) - STRUCTURE:BODY
Aug 14, 2025
Incident date: Aug 4, 2025
B pillar trim was lost going down the road. May of 2025 unsure of date.
JEEP
GRAND CHEROKEE
(2019) - STRUCTURE:BODY
Aug 14, 2025
Incident date: May 26, 2025
The wrap on the steering yoke is peeling, already had a steering yoke replacement 18 months ago under warranty, and this replacement steering yoke exibiting same peeling issue. Could be a safety grip issue as the yoke portion is more slippery at the peeled section. Tesla refuses to replace this faulty yoke as a covered safety item.
Incident date: Aug 13, 2025
The upper edge of the car door and the lower edge of the window. Recently, part of the vehicle is coming off on its own, apparently it is a problem with the glue on the metal sheets of the doors.
Incident date: Jun 13, 2025
I am experiencing symptoms, consistent with excessive frame movement and structural failure in my 42 foot fifth wheel toy hauler RV. We have been monitoring this for the time we have owned it just over six weeks and have noticed an increase and symptoms that research shows indicate there is a problem.. we are seeking professional inspection and guidance to establish the scope of it and hopefully... Read more
Incident date: Aug 13, 2025
I took my truck into the dealership for the second time because my tpms module was not functioning correctly. I would get an error about a mile into my travels saying it was unavailable. My second appointment the technician found the rear windshield is leaking water down through the back driver side and dripping water onto the module. Ram issued a previous recall for cars manufactured on or befor... Read more
Incident date: Aug 11, 2025
The moonroof leaks causing water to spill into the cabin thru the headliner flowing onto the dash and coming into contact with electrical equipment dome lights infotainment system and could cause a potential issue with water and electrical system!!!
Incident date: Apr 8, 2025
The sunroof exploded spontaneously while driving to a destination. When the incident happened, I was stopped at a red light. I panicked as it sounded like gunshots hitting my car. I pulled over to the nearest safest destination to inspect the car. This put the safety of myself at risk and others at risk who were driving along the sides and/or behind me. This incident was confirmed by a dealer, as ... Read more
JEEP
GRAND CHEROKEE
(2022) - STRUCTURE:BODY
Aug 13, 2025
Incident date: Aug 8, 2025
the doors on my 2025 INEOS Quarrtermaster will not latch securely and will open while dring through corners. this is the exact same defect that led to the official safety recall on the 2024 INEOS Grenadier. Despite the 2024 recall, INEOS has not issued a recall for 2025 model year, leaving my vehicle unsafe and undriveable.
Incident date: Aug 13, 2025
When leaning on the front seat center armrest, the armrest makes a clicking noise when hitting rough or bumpy roads. The Toyota dealer replaced the armrest, and the same issue occurred. Toyota told the dealer they want the part to investigate further.
Incident date: Jul 8, 2025
The paint on hood is rusty and corroded, this can affect the body of the vehicle since it exposes the metal and can pose a safety problem. Toyota had a recall for 2010 white paint well the same thing happen to mine which is metallic gray. I have another car from another brand from 2012 and paint is intact just faded which is normal but not corroded. I contacted Toyota and they refuse to take my ... Read more
Incident date: Jun 1, 2025
I am writing to you today with an urgent and serious safety concern regarding my 2016 Ford Explorer XLT. My vehicle is affected by the A-pillar molding inspection recall, Campaign 24S02/24V031. Last week, while I was driving on the interstate, the passenger side A-pillar molding detached from my vehicle and flew off. This created an extreme safety hazard for myself and other drivers on the road. I... Read more
Incident date: Aug 8, 2025
My brake starts hissing, and starts pushing back against my leg. It happens much when I push brake padel then it hissing sound and brake padel pushes back, the vehicle starts crawling. I got messege blind spot monitor unavailable. Engine hood paint fall off, easy visible paint fall off or peeling paint. This one I brought used car from ALM Gwinnett
Incident date: Aug 12, 2025
The hinges for the rear door/hatch broke. The door became unaligned and would not close and I had to drive my vehicle to a repair shop with the rear door ajar. This has not been inspected by manufacturer, no police or insurance inspection either. There is no reason these hinges should be worn and literally torn after 5 years.
Incident date: Jul 22, 2025
I am filing a safety complaint regarding a failed rear door latch actuator in my 2016 Volvo XC90. This is a known issue among Volvo owners, yet there appears to be no recall or corrective action. The defect causes the door latch actuator to seize, rendering the affected rear door completely inoperable from both the inside and outside. This means passengers seated in the rear are unable to open th... Read more
Incident date: Aug 8, 2025
While driving down the highway at moderate speed (60mph), the deflector, top of the grill broke off the truck, hit the windshield and the top of the truck (causing paint damage) and flew into traffic behind us. The incident put my family's safety and other drivers safety, at risk. I took the truck to a dealership immediately afterwards and they indicated the 2023 version is not under warranty, alt... Read more
GMC
SIERRA 1500
(2018) - STRUCTURE:BODY
Aug 12, 2025
Incident date: Aug 6, 2025
Driver's exterior key door lock fell off. Cannot use key door lock.
Incident date: Jun 1, 2023
The junk cab mounts deteriorate so fast the cab settles and crushes the wiring harness causing many electrical issues. There are many forums that talk about bad cab mounts and what components to use to repair them, but in my opinion this is a Ford issue.
Incident date: Aug 9, 2025
1. What component or system failed or malfunctioned, and is it available for inspection upon request?
The issue pertains to a water leak in the rear liftgate area and/or water accumulation in the spare tire area, potentially accompanied by a lack of audio functionality in my 2020 Ford Explore ST as outlined in TSB 24-2044 (NHTSA ID: 102514). The affected component is the rear liftgate structure ... Read more
Incident date: Feb 10, 2023
Pressure release vents mounted on rear of the cab are leaking water during rain storms causing mold build up in carpet.
FORD
MAVERICK HYBRID
(2025) - STRUCTURE:BODY
Aug 11, 2025
Incident date: Aug 1, 2025
2016 Ford Explorer. A-Pillar trim piece flew off vehicle while driving on highway. Part recalled Jan 2024, currently no solution available from Ford. Paid out of pocket to replace in 2022. B-Pillar trim piece flew off vehicle while driving on highway, remained attached by soldered wires. Part recalled May 2025, currently no solution available from Ford. Paid out of pocket to replace heavy duty, ... Read more