Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 49,687 complaints - component: STRUCTURE:BODY
Incident date: Aug 21, 2025
Driver and passenger side extended cab doors metal is cracking horizontally near the front edge of the doors.
Incident date: Sep 5, 2025
As I was driving the hood opened breaking the windshield which obstructed my view and caused me to veer off-road and crash.I acquired the vehicle less than a year ago and only learned of a recall for hood latches from the tow truck driver. afterwards. I had no prior problems with the latch opening and I was not physically injured but my vehicle is a total loss.
Crash
Incident date: Sep 2, 2025
While exiting the front passenger cut her leg on the door. It appears she contacted the inside bottom, rear edge of the door when closing. This cut her leg requiring immediate medical attention. It took several stitches to close the wound.
1 injured
Incident date: Apr 1, 2025
Paint peeling and chipping will cause rust.
Incident date: Sep 4, 2025
Indeed, I recently encountered a concerning issue with my 2021 Toyota Venza. The problem manifested in mid-July, during the process of preparing to enter my vehicle. To my dismay, the door refused to open. Despite my repeated attempts to use the keyless entry system, the door stubbornly remained closed. Consequently, I was compelled to resort to using my key fob, which presented its own challenges... Read more
Incident date: Jul 16, 2025
Lexus recall 2010-2015 models because pain is peaking. My car is a 2913 es 350 and the paint is pealing but Lexus do not want to fix it. It is the same problem as the recall Lexus because paint is peaking. What can I do or what can you do
Incident date: Sep 3, 2025
The main frame of the truck is rusted so badly I can poke my finger through it. Body shop says they don't consider it safe to drive.
Incident date: Aug 1, 2025
There are several spots on the front grill, around lights, bumper and other front end pieces that have bubbling, flaking, peeling chrome and paint. There are at least 20 paint chips all the way to the fenders in the front. This vehicle does not travel on gravel roads.
Incident date: Mar 12, 2025
I purchased a car from Middletown Nissan on May 24, 2025. The car was assured to have all these different safety checks so far it had to have the power steering pump replaced twice the power steering lines replaced all new control arms a new bearing brand new back brakes which include rotors and pads, and four new tires When the tires were put on they found that the car had significant damage in t... Read more
Incident date: Aug 25, 2025
Over the past year, we've had this car into the Ford of Clermont Florida dealer 5 times about a leak. Whenever we have a storm, the back footwell fills with water. Their leak specialist has said he has found the source of the issue multiple times and after each "repair", we still have a leak. They've replaced the rubber around both side windows and they've asked us to have the front windshield ... Read more
Incident date: Sep 2, 2025
The car is a 2016 Honda HRV. The car is orchid pearl (white) and has developed extensive paint issues where the paint is peeling on the doors and potentially places on the roof. The car is an excellent overall condition with no history of auto accidents. This paint issue is common for this color HRV and impacts the value of the vehicle and will lead to body surface rust and the problem continues t... Read more
NISSAN
PATHFINDER
(2023) - STRUCTURE:BODY
Sep 3, 2025
Incident date: Sep 2, 2025
A-pillar trim part detached while I was driving. My dealer replaced the following parts at my expense BB5Z7803145AA BB5Z7803137BA. To date I have not been fully reimbursed for the repair by the dealership, Al Cioni Ford, Granville, Illinois.
Incident date: Jan 1, 2023
I was at the gas station, in line waiting for one of the three gas pumps to be available. I put my car in reverse to back up and pull around another car in order to go to the open pump in front. When my car was in reverse motion, I stepped on the brake pedal, but the car did not stop. I stepped on the brake pedal numerous times, but the brake did not function. My car backed into the front of... Read more
Crash
Incident date: Jul 30, 2025
In early May 2025 while driving around 40mph, I heard a very loud pop which startled me. Pulled over and looked back and noticed my backseats were push up out of place. I attempted to put the seat back into place but it wouldn’t fit into the latch anymore. The framing underneath the seats looked pretty damaged so I took it to a local mechanic. After doing some research, he found information for ... Read more
Incident date: Mar 29, 2025
door mechanisms do not disengage if something becomes trapped between the handle and the door when auto-locking. Hands and fingers can become pinched or trapped, posing a risk of injury, particularly to children.
1 injured
Incident date: May 1, 2025
vehicle was delivered without the driver door cable properly installed, resulting no manual way to exit the vehicle in the event of an emergency/ power failure.
Incident date: Aug 1, 2025
Vehicle experienced a sudden no-start condition in July 2025 after being parked for ~2 weeks. Engine cranked briefly, then shut off and displayed a red immobilizer warning. OBD-II scans showed BCM memory faults (B22A9), immobilizer lockout (P0513), CAN-C bus communication errors, and repeated low-voltage codes. Dealer replaced PCM (~$1,550) but vehicle still inoperative. Dealer then determined BC... Read more
Incident date: Sep 3, 2025
I noticed paint peeling several years ago. It has progressively gotten worse. It is peeling in more places than can easily be repaired. A quick internet search indicates there is a class action lawsuit for this very problem. My vehicle is the affected white color. This significantly reduces the value of my low mileage vehicle.
Incident date: Sep 2, 2025
There was an electrical fault in the door handle, specifically for the comfort access function circuit inside the handle itself. There was smoke and extreme heat. Luckily no fire started, before the battery was disconnected. Our understanding is, this is a known problem with the circuit board having corrosion and creating a short, but no recall exists.
Incident date: Sep 1, 2025
Sunroof drain tube leaks water down passenger side A-pillar onto body control module above glovebox causing damage to system, electrical connections, air bag, engine light to activate, vehicle going into limp mode. Drain is functioning and not stopped up. Dealer unable to correct long term using OEM parts available for replacement. Vehicle and invoices available for inspection. When leaking, water... Read more
Incident date: Dec 28, 2023
The body of our class A diesel motorhome is breaking loose from the chassis. The welds on two of the back brackets that hold the body to the frame have broken loose from the frame. As I round corners, especially in round-a-bouts, there is loud banging and grinding sounds from the back of the motorhome as the body slides from side to side. If this continues it could compromise hydraulic hoses and w... Read more
Incident date: Aug 12, 2025
Both sides of the windshield A pillar trims have flown off into oncoming traffic,have been trying to get it fixed for months now.Have reported before case #11640934
Incident date: Aug 19, 2025
Hello. From what I understand, Ford has not come up with a solution for the exterior a--pillar applique trim clip attachments. I fully believe they have abandoned this issue as its not a brand new vehicle. Well, its new to me so it fully counts and should not be abandoned. I was on the highway in St. Louis, Missouri (I live right across the river in Illinois) and out of nowhere, something hit my ... Read more
Incident date: Aug 20, 2025
Back seat locks repeatedly engage and disengage when activating childproof lock. This is intermittent and since dealership couldn't get it to occur they wouldn't fix it. Today it happened again. There are multiple reports online regarding this issue with 2020-2022 Palisades and Telluride. This is a huge safety issue and makes the childproof locks completely unreliable.
HYUNDAI
TUCSON HYBRID
(2025) - STRUCTURE:BODY
Sep 1, 2025
Incident date: Jul 16, 2025
Because they have not sealed the screws on the interior side of the roof that hold the rails on top of the Jeep it now leaks since we have attached a kayak rack to those Jeep factory placed rails. Jeep is not willing to repair it and it requires tearing out the complete interior headliner to repair. After it rains the water sits in the door frame and leaks into the floor of the backseat causing mo... Read more
Incident date: Aug 20, 2025
While driving my 2022 Hyundai Tucson at highway speed, the panoramic sunroof spontaneously shattered with a loud “explosion” sound. There was no road debris, overhead structure, or external cause, and no warning lights or prior symptoms. The glass shows a central hole with spiderweb cracking radiating outward, which is consistent with a manufacturing defect in tempered glass panels, not an im... Read more
HYUNDAI
TUCSON HYBRID
(2025) - STRUCTURE:BODY
Sep 1, 2025
Incident date: Aug 23, 2025
On 08/31/2025, I was involved in an accident while driving my 2025 Hyundai Tucson. While attempting to change lanes at highway speed, the driver behind me failed to see my turn signal and collided with my vehicle. I believe the cause was the unusually low placement of the rear bumper-mounted turn signals, which creates a direct visibility flaw. The Tucson’s turn signals are mounted low on the r... Read more
Crash
Incident date: Aug 31, 2025
The sliding doors will not open at intermittent times. Warnings will flash off and on about door error but not consistently. If there is an incident or an emergency, the door will not open. If there were an accident and the driver cannot turn off the power door switch then anyone in the back cannot get the door to open, they would be trapped. We have had one motor replaced already. We opted to do ... Read more
Incident date: Apr 7, 2025
The subframe is rusted. There is an actual hole in the subframe. Yes, as of today, it is available for inspection. It has been put on a lift and looked at by an independent service center, which deemed it unsafe to drive. Because of this costly issue, the vehicle has been parked and not driven, leaving me without transportation as I cannot afford to replace an entire subframe as patching does... Read more
Incident date: Nov 1, 2024
The paint job on my car is fading on the hood, roof top and tail gate.
Incident date: Jul 1, 2025
Trunk lock will not unlock or allow opening, back latch malfunctions, when car battery dies or car looses power《• you cannot open the trunk and access emergency tools/equipment and battery to jump car. •》You have to access by climbing through the front of the car if you are able-bodied too. There is no opening handle from the inside of the trunk to be let out, scariest and one of the most ... Read more
Incident date: Jul 23, 2025
The hood design of the 3rd generation toyota tundra causes SEVERE solar glare back into the cab and this is a known issue. While I could site many instances of it casing a problem, the most recent scenario caused me to nearly run a stop sign and hit a pedestrian. The glare is so blinding it’s impossible to drive without holding your hand up to block it. Countless tundra owners have complained ab... Read more
Incident date: Aug 29, 2025
Part of the grille of my 2023 GMC sierra AT4X flew off driving 75 miles per hour on the highway, i believe it has to do with the fasteners of the upper grille bezel.
Incident date: Aug 29, 2025
Paint chipping on driver’s side door
Incident date: Aug 29, 2025
2025 Subaru Outback was parked in the garage. The high temperature for the day was in the upper 80's. The temperature on the thermometer in the garage was 85. The car had been parked in the garage after the drive home from work for over 3 hours. I heard a noise in the garage and the sunroof had exploded outward. I had not been hit by any debris and it was not damaged. The glass was still cra... Read more
Incident date: Aug 29, 2025
No one was in the back seat when this happened. The back passenger door flung open while driving down the road. Immediately pulled off the road and it would not latch! Drove immediately to the dealership and got a loaner. Dealership stated it was the latch and repaired in a day or two.
Incident date: Aug 13, 2025
The driver side mirror vibrates, especially at highway speeds. It creates a distorted view. The dealership has replaced the glass. It did not remedy the issue. I took it in a second time and they replaced the entire mirror assembly. Still did not fix it. I took it in the third time and they said it is just a characteristic of this generation of CRV’s. It seems that Honda does not have a way to r... Read more
Incident date: Mar 13, 2025
My 2021 Lincoln Aviator PHEV lift gate safety stop does not function properly. It will come closing down extremely hard. This will happen when the button is pressed on the lift gate or the hands free feature is triggered. The lift gate will not safety stop and pop back open as it should unless a significant amount of force is used; this is usually 2 or more people trying with all their strength t... Read more
2 injured
Incident date: Aug 25, 2025
24S02 Exterior A-Pillar recall has not been remedied in a timely manner. Left A-Pillar detached while driving 75mph on highway May 2024. Debris hit my vehicle as it detached. No other vehicle was involved luckily. Right A-Pullar has been mobile since September 2024. If detaches while driving, could injure person or other property and cause me to be liable. Ford House, locally, told me there is not... Read more
Incident date: Aug 21, 2025
While driving, I noticed smoke coming from the front of the vehicle. Within moments, flames appeared in the engine area and spread quickly, causing severe damage to the front portion of the car including the engine, electrical system, and body. No warning lamps, error messages, or unusual behavior were observed prior to the incident. The fire started suddenly without any indication of mechanical ... Read more
Fire
Incident date: Aug 20, 2025
Both my A pillars have ripped off on the highway. Called Ford Service center and they continue to say there are no parts available. Most recent incident was on [XXX], when my passenger side ripped off INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Incident date: Jul 3, 2025
The rear door hinges do not open fully and it is easy to hit your head. I hit my head unloading groceries, and my boyfriend did as well. It is dangerous.
Incident date: Aug 25, 2025
The strap that holds the gas tank has come loose from the frame causing the gas tank to drop. I took it to a mechanic for repairs and he told me that he was unable to repair it because the the frame was rotted out and there was no where to hook it back to the frame. He told me that there was a recall on my truck I should reach out to you for repairs.
Incident date: Aug 25, 2025
The power sliding door does not reverse when an object is in its path. The door closed on my sons body. He was okay we were able to pull the handle to make it open again but it did not stop on its own. Another instance the door did not stop closing when a toy went into the door. The door just crunched the toy and shut while beeping.
Incident date: Jul 28, 2025
Our driver side back sliding door door has seized and will not open. This looks to be a common issue with the grand caravan. The lock is stuck in an in between state and will not open automatically or manually. This is a safety hazard for back passengers.
Incident date: Aug 27, 2025
An indentation in the rear bumper may be noticed SAME AS sa035/22 BUT DEALER said is not applicable to my vehicle even when is the same deffect.
Incident date: Mar 15, 2024
Sunroof could not be retracted due to track breaking during normal operation. Repairs have been made and part is not available for inspection. Passenger safety put at risk due to exposure to rain and cold in the passenger compartment. Problem confirmed at an independent service center. Vehicle was inspected at the service center. This happened without warning. Other owners have experienced the sam... Read more
CHEVROLET
SILVERADO 1500
(2025) - STRUCTURE:BODY
Aug 28, 2025
Incident date: Aug 27, 2025
Defect description: The front bumper cover clips located directly under the headlights on my 2025 Toyota Camry XSE are loosening and detaching. This creates a visible gap between the bumper and the body panels. The condition appeared during normal use and has persisted. No collision damage or aftermarket modifications are involved. Safety risk: If the clips continue to loosen, the bumper cover co... Read more
Incident date: Feb 6, 2025
After I purchased this car I noticed that the steering wheel and whole car including the seats vibrate. They tried tire pressure, alignment and balancing nothing. It still vibrates so much it’s affecting the nerves in my hands and body and make me numb. They say the car is safe and refuse to diagnose or fix it unless I pay. Car is a month old it’s still under warranty!
Incident date: May 15, 2025
1.The vehicle does not recognize it's in park periodically and will not shut off 2. Thermostat housing and thermostat failure 3. Tint covered chrome on exterior of body peeling off Only had the car 3 weeks Currently at dealership repairing thermostat out of pocket