Consumer Safety Complaints

Search 2,192,899 safety complaints filed by vehicle owners with NHTSA — including 137,559 crashes, 55,854 fires, and 8,555 deaths.

2,192,899 Total Complaints

137,559 Reported Crashes

55,854 Reported Fires

8,555 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.

The database below contains over 2,192,899 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 48,519 complaints — component: STRUCTURE:BODY

Incident date: Feb 10, 2025

I am reporting a paint peeling issue on my 2013 Toyota RAV4 Limited that has the potential to be a safety hazard. Large sections of paint have peeled off, exposing bare metal on the hood, roof, and/or doors, and I am concerned about its impact on visibility, corrosion, and potential flying debris while driving. 1.Visibility Obstruction & Glare Risk: The paint on my hood is peeling off in patches, ... Read more

Incident date: Jan 1, 2025

Body: Paint around door hinges is bubbling. Vehicle was purchased new in 2019, vehicle is not near salt water or driven in, harsh offroad conditions. Vehicle has been garaged daily since purchase and has 44,000 miles on it. Electrical: Instrument cluster reboots and blanks out and speedometer stops working while driving. This vehicle was not included in previous recall #FCA 30B, but the symptoms ... Read more

Incident date: Dec 1, 2024

I own a 2016 Ford Explorer with approx. 61,000 miles on it. In August 2023 the B Pilar cover broke off while I was driving down a local freeway at approx. 70 MPH. I replaced this cover out-of-pocket. In October 2023 the A Pilar cover also broke off at freeway speeds and I also replaced it out-of-pocket. Neither pilar cover showed signs of being loose prior to coming off. In December 2023 the... Read more

Incident date: Feb 27, 2024

The top and bottom rubber of the windshield is corroded, falling off, and flapping against the windshield. It is also making a whistling noise and wind is coming into vehicle from the top. I was told that the recall would fix that but once they came to fix it they only did the left and right side of windows and left the rest the way it was. I expressed my concerns on a few occasions but they refus... Read more

Incident date: Mar 11, 2025

I purchased a used 2008 Camry but I didn’t know about the sticky dashboard defect. It’s a hazard to drive this car because of the extreme sun glare, which impedes my vision.

Incident date: Mar 11, 2025

Excessive wind noise and I can feel a breeze coming from the driver side door. Has been like that since new. Not at all what I expected from a supposed $60k car.

Incident date: Mar 11, 2025

recall was initiated because salt used on roads during winter could accumulate along the rear frame, where the fuel tank is mounted, causing corrosion and potentially leading to the fuel tank becoming unsecured. Affected Vehicles: The recall covers 2006-2014 Honda Ridgeline pickup trucks that were sold or ever registered in the salt-belt region. Salt-Belt States: The affected states include Conn... Read more

Incident date: Nov 18, 2021

RECALL18E-021 I am writing to formally lodge a complaint against Reading Truck Body, LLC regarding safety concerns left unresolved and property damage incurred because of the recall remedy work (NHTSA Campaign Number 18E-021) performed on my 2017 Silverado L5P 3500HD Crew Cab service truck by Reading Truck Body. In May 2020, I was notified by Reading Truck Body, LLC of a safety recall specific to ... Read more

Incident date: Mar 1, 2024

The roof rail on my vehicle became unattached on the interstate becoming hazardous to other vehicles. Worst part is Ford has a recall for roof racks for the year make and model of my vehicle BUT the recall does not include my vehicle as it is not listed under my VIN number. Only because it has not been reported enough to reach the threshold to trigger an investigation and remedy. Ford is not compl... Read more

Incident date: Feb 13, 2024

The paint on the car's hood is chipping and the paint on the car's hood, roof, and back hatch is fading to white and becoming rough to the touch, as if a coating is coming off.

Incident date: Sep 1, 2023

The Driver side back door is stuck in the locked position. It can not be manually unlocked anywhere by key driver or passenger doors either. This is a huge risk with small children and only one exit in the back. And I have had this examined and they state it's not an issue it's a build issue. If there is a wreck or inability to enter or exit the car kids or passengers (which I help transport my gr... Read more

Incident date: Aug 18, 2024

The vehicle one week after purchasing has had a tapping noise coming from engine and a rattling noise as well that you hear from the inside of vehicle. I have taken vehicle to two separate GM dealers. The first being where vehicle was purchased and they did not log in visit and basically said nothing could be done until engine breaks. The second dealer was only able to duplicate the rattling nois... Read more

Incident date: Oct 1, 2024

The rear door no longer open and the front doors need to be tugged several times before opening. This is a huge safety problem and I’ve seen many others with my type of vehicle and year with the same problem. The actual door problem is unknown. I just know they will not open and it all happened at once. I haven’t gotten into an accident or no force to prevent the door from opening has not happ... Read more

Incident date: Mar 3, 2025

The contact owns a 2014 Chevrolet Silverado 1500. The contact stated that the headliner above the rear window had water stains. The contact stated that as a mechanic, he had inspected the vehicle and diagnosed that the water was leaking from the third brake light. The contact stated that the gasket surrounding the third brake light was no longer properly sealing the third brake light. The dealer w... Read more

Incident date: May 1, 2024

Trunk Lift Gate Trunk will not stay open, it slams back shut, causing injury, risk for closed limbs problem has been confirmed with dealership no warning lights or mesages

Incident date: Mar 7, 2025

Whenever the sun is out, the glare from the dash makes it impossible to see out of the windshield without mistaking the glare for a car/deer/other animal. Since I purchased the car in the middle of the winter where, here in Michigan, we don't get a whole lot of sunshine. Now after driving for a few days in sunshine, this glare is dangerous. This needs to be fixed before people get hurt.

Incident date: Feb 14, 2025

a-pillar trim detached

Incident date: Oct 5, 2024

The rear led license plates light obtain moisture corroding the electrical as do the racetrack rear light and go out. I have replaced the 2 rear license plat light assemblies and have gone again again causing myself to receive a traffic citation and attorney fee's due to this defect that thousands of other people are filing complaints about. All of the rear body lighting needs to be recalled and r... Read more

Incident date: Jun 5, 2024

I have a 2015 but on all Durangos with the reat racetrack brake lighting, 2014 and newer dodge durango's, this product is fully defective on all. The brake lights and running lights go out and stop working on this style lighting and also obtain moisture. First you start losing some of the lighting on the track lighting as in brake light's until it fully goes out. This product needs to be recalled ... Read more

Incident date: Feb 12, 2025

I took my car in for a standard oil change and tune up. They found out that the fuel tank had expanded to the point where it caused significant damage to the metal frame. The Hyundai dealership sent it to the local body shop for an estimate for the frame, they sent it back because the dealership hadn't removed the gas tank, then the dealership sent it back to the body shop. It's been 3+ weeks, my ... Read more

Incident date: Mar 1, 2025

The power tailgate continues giving issues. I made the first repair about 1.5 years after purchasing as a new vehicle purchase. Now a few years, after the first repair, I', seeing the same issue. The power tailgate stops working and makes all the warning lights on my dashboard light up and drains my battery. During the last repair, the tailgate power unit was replaced as water gets into the co... Read more

Incident date: Feb 15, 2025

Was backing into a parking stall, I turned the wheel to the right and started to back up, when I did this, the lower control are broke away from the frame of the truck. The truck was taken to Hendricks Dodge in Charlotte, NC. It was inspected, determined that it was a manufacture failure. It was submitted to insurance as well, they had an independent investigator look at it, they also determined t... Read more

Incident date: Nov 15, 2024

Car is unsafe to drive due to sudden power loss. Faulty water pump causes car to go into limp mode. NHTSA Campaign number 24V499000 for water pump failure. Parties responsible /assigned by the Bankruptcy court have not corrected issue. Car parked since November 15, 2024.

Incident date: May 1, 2023

When driving home on a windy day the A-pillar applique trim fell off hitting my vehicle and just missed hitting the vehicle behind me. Before getting a recall notice on this I had and paid for a new A pillar applique trim replaced at a local Ford dealership which was over $200.00. After getting the recall I called them several times to get the other side replaced to keep this from happening again ... Read more

Incident date: Mar 1, 2024

White paint and clear coat is peeling off vehicle in large sections. It started around the windows and door frames but now almost half the vehicle is missing the paint. I was told by a local mechanic that Toyota had a recall but when I went to Meridian Toyota, they said the recall was for 10 years from the manufacturer date which was 10/13. This is a 2014 vehicle so we didn’t purchase it until 2... Read more

Incident date: Jan 15, 2025

First issue: Rough idle at start. The interior cabin vibrates enough to question the vehicle quality. The rough idle lasts about 40 seconds then engine switches to smooth vibration. It's actually unnerving. Second issue: it's well known in 2025 Mazda installed the Toyota RAV4 hybrid engine and transmission into the CX-50. The current ICE engine model had to be modified. As a result there are som... Read more

Incident date: Mar 3, 2025

The steel trim running underneath the rear window is beginning to lift up There is a recall for this for vehicles produced sometime in 2023 but it doesn’t include my vehicle

Incident date: Feb 28, 2025

Paint starting to peel on exterior of both passenger and rear passenger side doors above window frame. Apparently Toyota is aware of the problem in models with the Super White paint color and has issued a recall for their vehicles with certain VIN's. My VIN is not included in the recall although the paint peeling is identical to other vehicles that are included in the recall. Thank you.

Incident date: Mar 6, 2025

BOUGHT THE CAR 07/03/23 FROM PRIVATE PARTY AND ITS BEEN LEAKING WATER SINCE. FOUND THE CRACKS 02/28/25. BODY IS CRACKING ON TOP REAR ROOF OF VEHICLE CLOSE TO THE REAR HATCH HINGES ON DRIVER AND PASSENGER SIDE WHICH CAUSES WATER TO COME INSIDE THE REAR INTERIOR PART OF THE VEHICLE. 3RD ROW SEATBELTS ARE SOAKING WET WHEN IT RAINS. WATER ALSO LEAKS IN THE TRUNK AND SPARE TIRE SPACE. ORIGINALLY, THOUG... Read more

Incident date: Mar 6, 2025

Driver side power folding mirror is malfunctioning. It will sometimes get stuck in one position and won’t retract unless manually repositioned. It has not yet been inspected by the manufacturer. No warning lamps have appeared. A Google search of the issue suggests this may be a common issue with the vehicle make and model.

Incident date: Nov 29, 2024

Panoramic sunroof pops under stress Acura TSB 23-004

Incident date: Feb 20, 2025

The actuator on the Drivers door would not allow the door to open. In the case of an accident the inability to exit the vehicle in case the passenger door was damaged or the damage was to the passenger side this would be a safety issue. The dealer repaired the issue by removing the drivers seat thru the passenger door then removing the door panel and replacing the actuator at the cost of $700 and ... Read more

Incident date: Feb 1, 2025

My steering is making loud noises and so is the suspension. It’s so loud it’s embarrassing to drive. The steering wheel also came apart because it wasn’t glued down properly and had air bubbles. I see recalls for cars but not my specific vin. Tesla says no wheel replacement for me and cost of replacing link assembly parts and bolts would cost me 2000$

Incident date: Jan 6, 2025

The vehicle was being towed from dealership to my residence after purchase. The frame came apart. An RV expert inspected it and found latent manufacturing issues and welding issues that are not up to industry standards. The RV expert is concerned there might be major issues with the manufacturing of these frames which may not meet industry standards and may not be safe to be on roadways.

Crash

Incident date: Jan 1, 2024

My vehicle has had an active recall for over a year with no parts available. The side pillar on both sides of my vehicle have flown off while driving. I paid to have the driver side replaced prior to this recall. The passenger side is broken and needs replaced. I don’t understand how a recall can last this long without any parts available or resolution. I also would like to be reimbursed for th... Read more

Incident date: Feb 21, 2025

We received a recall notice on our Mercedes stating that over time the bonding in the glass panel and sunroof frame might deteriorate over time and cause the glass to separate from the vehicle. On 02/06/25, my son brought his car into the Mercedes dealership in Lafayette, Indiana to take care of the recall. The service tech signed off on the recall and told him everything was ok. On [XXX], he wa... Read more

Incident date: Jun 4, 2024

My car shakes really bad when driving at 75 mph on smooth highway. Others have experienced the same problem online and most users pointed the problem to the cv axle

Incident date: Sep 12, 2024

I had the sunroof opened and it almost blew off, if I didn’t pull over it would have. I took it to the shop and was told it is a manufacturers issue.

Incident date: Mar 5, 2025

I was driving along the highway way at 60-65 mph when suddenly service traction control came on and vehicle started jerking and slowing down. As I tried to accelerate it continued to jerk and then just shut off completely. I hit the guard rail/ jersey wall on the drivers side because I had no control of the vehicle due to the vehicle shutting down. Upon taking it to the dealer after getting it ho... Read more

Crash

Incident date: Jan 1, 2025

Thin paint peeling off plastic surfaces

Incident date: Jan 31, 2025

Front doors will not close and latch when it is cold outside. Multiple dealerships have told me there is nothing that they can do to fix this issue. Doors will come open while driving if they don't latch. I often have to use a ratchet strap to keep doors shut from the inside while driving in cold weather. Apparently, according to Ford, I am a stupid girl that should just live with this issue a... Read more

Incident date: Mar 5, 2022

Head rest deployed outside of “extended warranty “ its a safety hazard. This part should be total recalled. The rear passenger door latch gets stuck or pops open randomly. It will not close when this happens and it has come open upon locking and driving! Again dangerous where children sit. This is with child lock on or off the problem continues. The third complaint is the seat belts will n... Read more

Incident date: Feb 18, 2024

Panoramic sun shade detached from rails and recoiled into the assembly while driving on the highway. The shade was in a static position when it happened- it was not being retracted at the time. Available for inspection, but has already been repaired by dealer. A very loud cracking noise was heard when it happened, which startled me and could have caused an accident. It is a relatively new car and ... Read more

Incident date: Feb 18, 2025

I was in the collision accident on the service road when my new Honda CR-V 2023 started skidding to the left while I was making the smooth turn to the right, the vehicle was pulling to the left side of the road, hitting the metal guardrail on the driver side. Looked like I lost traction and skid from left then to the right , unable to control and maneuver the steering wheel. The vehicle was in s... Read more

Incident date: Mar 2, 2025

Water leaking from ceiling

Incident date: Nov 15, 2024

Car is unsafe to drive due to faulty brakes (regen fails and car looses ability to brake) NHTSA CN: 24V865000 Car will loose power due to faulty water pump go into limp mode or stall. NHTSA CN: 24V99000 Car needs software updates for braking issue(version 2.2) and water pump replacement with updated water pump. Parties assigned/funded by Bankruptcy court have not contacted me to repair the car. ... Read more

Incident date: Nov 13, 2024

Car is unsafe to drive due to braking recall(faulty regen braking)(24V865000), water pump recall (loss of power )(24V99000) and door handle recall(lock in car)(24V404000). Bankruptcy court has allocated monies for Repair but i have not received any repairs or notifications from responsible parties. Car is undriveable.

Incident date: Oct 1, 2023

There is an ongoing noise issue where I hear a vibration or buzzing sound coming from the headliner or sunroof area while driving at various speeds, especially on uneven pavement. I have reported this concern previously, but the technician was unable to find the cause. On February 25, 2025, a maintenance technician at Jim Hudson Lexus in Columbia, SC, inspected the issue and confirmed an excessive... Read more

Incident date: Oct 1, 2023

The driver's side front wiper blade is not securely attached and lifts off the glass during the drying stage of automatic car washes. Once lifted, it stays in the upright position and must be manually lowered. To prevent this from happening, the wiper blade needs to be taped down. On February 25, 2025, a maintenance technician at Jim Hudson Lexus in Columbia, SC, inspected the wiper and confirmed ... Read more

Incident date: Feb 14, 2025

The epoxy that attaches the hood brackets and the grill to the body is failing. Both hood brackets have come loose, the bracket on the passenger side came loose and fell off of the motorhome on the road and the driver side bracket came off and I noticed it before it fell completely off. Two of the grill brackets are now loose also.

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