Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 49,040 complaints — component: STRUCTURE:BODY
Incident date: Apr 18, 2025
There was no incident however I received a recall for a windshield piece that was back in 2024 and supposedly would be available for repair in the latter half of 2024. However nothing has been sent to me regarding this and when the piece came off it cracked my windshield so I have a crack across that as well.
Incident date: Apr 1, 2025
I have a Hyundai Santa Fe 2020 had it only a year my sunroof is a panoramic and it busted out of nowhere. Nothing hit it just shattered on its own when I was going down the road. I know nothing hit it because nobody was on the road near me and I looked around and saw nothing. I was told to report it here so that’s what I’m doing.
Incident date: Apr 12, 2025
Driving down the highway going 65 miles an hour and the sun roof just exploded out hardley no glass inside,sounded like a shotgun went off. Its brand new Pathfinder called dealer and they said they never heard of that. Have never opened the sun roof window.
Incident date: May 1, 2025
2021 ram 1500 rear window seal is failing , water leaking in cab creating mold under floor mats.
Incident date: Jun 16, 2025
Passenger rear-sliding door will not open automatically/ will not properly re-latch despite multiple repair attempts (ie sensor and module replacement).
Incident date: Mar 17, 2024
This is about paint damage on my Optima is a known factory paint defect.This factory paint defect, specifically paint delamination causes bubbling, peeling then flaking off in large chunks while driving, has been reported on 2015 KIA Optima with white pearl paint. The damages ares are exposed to the metal, subject to rust and corrosion. On 5/30/35 KIA in Ontario, Ca. Body Shop Manager Yvonne Rami... Read more
Incident date: Jun 8, 2025
Factory installed windshield is leaking profusely due to faulty adhesive/primer. This is a well known issue that causes havoc on vital electronic systems and should be a national recall. The loose windshield bond can cause the windshield to detach during a crash. The failed windshield bond compromises the structural integrity of the roof.
Incident date: Jun 17, 2025
The lower opening in the front grille allows road debris to damage the A/C condenser. This repair has an average cost of 2500.00 to 2800.00
Incident date: Jun 1, 2025
The rocker panels have rusted completely out. I've found information online where people have brought it to ford dealerships attention to be told ford knows water leaks into the rocker panels and sits and rots out. My kids have all caught their ankles and cut them horribly. Our back up camera only works once in a great while.
Incident date: Jun 13, 2025
Certain conditions cause the electrics door locks to not function. When this happens, it is not possible to exit the car from the inside as the door handles are not operative creating a trapped situation potentially leading to injury or death if the case of a fire.
Incident date: Dec 3, 2024
Electronic tailgate randomly opens while driving and causes significant safety issue while hauling materials. Has happened multiple times.
Incident date: Jun 1, 2019
Complete rear tire assembly came loose from the unibody frame from rust. Not a drop of rust on the body of the car.Thank god we weren’t on the highway. they told me it was unfixable.Thank you Honda.And the recall stopped at 2011? Honda obviously doesn’t care about safety and human life.
Incident date: Jun 9, 2025
My vehicle has experienced recurring water intrusion due to a clogged sunroof drain, causing significant moisture buildup, mold growth, and persistent odors inside the cabin. I purchased the vehicle in February 2024 and brought it in for this issue three times during the warranty period a few months later, where fixes were proposed each time. The fourth visit, five months past the warranty period ... Read more
Incident date: Jun 17, 2023
Driving 35 milers per hour down side road with no cars in front or behind us, and no cars passing us. The sunpanel burst and shattered into thousands of pieces .There was glass stuck into metal bar in rear, that’s how strong the explosion was. Pictures provided. I can confirm there was no chip in sunpanel prior to this happening. This is a huge safety issue. If the cloth panel was pulled back ex... Read more
Incident date: Jun 16, 2025
There is a massive rust spot under the driver side seating position where your feet would rest while driving. Seems as there isn't significant drainage holes in this area.
Incident date: Jun 16, 2025
Sub frame is rusted to the point of not being able to pass state inspection requirements.
Incident date: May 5, 2025
On July 5, 2024, I was driving on Hwy. 12 in Napa, California. The front pillar on my window flew off on the highway. Luckily, no other cars were around and no one was hurt. When I took my car in for service, I told them I needed it fixed and the other pillar looked at. Ford in Walnut Creek told me that they were on backorder and had no idea when I would get a replacement part. I called again... Read more
Incident date: May 31, 2025
The issue with the frame having issues causing a safety concern and interior damages. When the frame over flexes it will stress other components, walls, trim, and cabinets.
CHEVROLET
SILVERADO 1500
(2023) — STRUCTURE:BODY
Jun 16, 2025
Incident date: Apr 3, 2025
While on the road, the sunroof just shattered completely. In this instance, nobody was hurt as the cover below the sunroof was open and that caught all the glass pieces. The car is hardly 2 year old and warranty covered the repairs. The complaint is that Hyundai never gave a clear answer as to why this happened and what can be done to prevent it. There is no consideration of the passengers getting... Read more
Incident date: May 29, 2025
Dislodged Door Check NHTSA Action #PE23013 All 6 rivets broke off when the wind caught the door. The door was uncontrolled by opening it and would fly open and stress the hinges. The door check fell into the door therefore I couldn't open my window. I had a body shop repair the problem for $1476.12. I was unaware of the service bulletin. There was no recall. It was not inspected by authorities. N... Read more
CHEVROLET
SILVERADO 1500
(2019) — STRUCTURE:BODY
Jun 16, 2025
Incident date: Jun 16, 2025
Panoramic sunroof blew off vehicle while driving. Other drivers were put at a risk from a vehicle component flying through the air at high speed. The vehicle has been inspected by the dealership. No warnings prior to the problem. There is a recall with Mercedes Benz for this issue buy my VIN is not the included number but should be included.
Incident date: May 16, 2025
On May 31st I noticed the front passenger side trim panel that runs alongside the window was detaching. After showing a friend, he told me to put double sided 3m tape, that's used on vehicles, under it. I already had some so did it that day. It still sticks out a little though. Then a few days later, I got an email from nhtsa informing me of a recall on that part. When I checked, it wasn't for my... Read more
Incident date: Jun 13, 2025
Driver side sliding door fell off, cable broke first then the door fell off while manually opening. This resulted in extensive damage to the body and almost cause physical harm.
KTM
690 ENDURO R
(2021) — STRUCTURE:BODY
Jun 15, 2025
Incident date: Jun 10, 2025
at 2:30 PM i had noticed that my passenger rear trim, right above my trunk was loose. I made note of it. about three hours later, i was driving down the interstate and i noticed it came off and was flying through the air. Thankfully it didn’t hit another vehicle but this isn’t the first time I have had issues with the trim and a lot of other k5 owners have had issues as well.
Incident date: Jun 13, 2025
Seems as if the gas tank has expanded and caused the rear fender plastics to pop out of the clips and can see fender body gaps larger than before.
Incident date: Jun 15, 2025
First incident. Driver side sliding door lock failed. Sliding door could not be unlocked and opened from inside or outside the vehicle. Had to use other sliding door to exit van. Door had to be dismantled and failed latch replaced. Approximately 7 years old and roughly 52,000 miles. This was around 9/2023. Second incident. Passenger side sliding door lock failed. Sliding door could not be unlocke... Read more
Incident date: Jun 15, 2025
Travelling down interstate at speed and right rear quarter panel came loose, was flapping around behind and beside vehicle and partially tore free. This presents a high speed debris hazard.
Incident date: Jun 11, 2025
The horn on my 2024 Elantra has stopped working. It was intermittent at first, but it doesn't work at all now. I will need to return the vehicle to the dealer for diagnosis. The vehicle has just over 13K miles on the odometer. The horn is an important safety feature, and based on the experiences of other owners of this model, it appears that this is a chronic issue. There are no messages displ... Read more
JEEP
GRAND CHEROKEE L
(2024) — STRUCTURE:BODY
Jun 14, 2025
Incident date: Jun 12, 2025
The door check bracket is broken
Incident date: Feb 7, 2023
In February I was driving to an appt. when the side panel on driver's door broke & started flying around & hitting car. (It has the numbers to enter the car without a key.) So I had to roll down window 1/2 way, grab the broken part & drive 18 miles to town, holding the part so it wouldn't fly off (in 30 degree weather!) So I drove by the Ford Dealership where I got my car. They thought there ... Read more
Incident date: Jun 14, 2025
The side rails that come out when door is opened to assist with getting inside the truck does not work properly. It has come out and will not go back in. The door is closed and I have to drive the truck with the rails hanging down. That is a hazard.
VOLKSWAGEN
PASSAT
(2012) — STRUCTURE:BODY
Jun 14, 2025
Incident date: Nov 1, 2024
My 2022 Hyundai Venue has a serious water intrusion issue that has gone unresolved for over a year. Every time it rains water pours into the cabin, especially on the passenger side leaving the floor soaked. I have to vacuum out water daily and use towels to prevent further damage. The vehicle has developed severe mold, which is a health risk, especially for my infant daughter who rides in the car.... Read more
Incident date: Jun 3, 2025
2019 ram 1500 big horn rear back lite leak. Anytime it rains it pours from the frame where it has developed two cracks on either side of the power sliding window. Dealer states it needs replaced after resealing the window and the 3rd brake light. Dealer states Ram will not pay for the replacement even though there is an extended warranty for 8 years or 150k miles on the backlite. I have opened a c... Read more
Incident date: Feb 1, 2025
Moonroof spontaneously exploded while driving on the highway. The moonroof was closed, no one was trying to open it. All windows were closed, no one was trying to open them. My husband was driving and differently we heard a loud explosion which sounded like a shotgun going off and thought someone was shooting at us. I looked behind the car and could see glass flying everywhere. We safely pulled ov... Read more
1 injured
Incident date: Dec 11, 2024
This complaint is about the rear passenger side window on the vehicle. It is available for inspection upon request. This was a huge safety risk for me today. I had the rear passenger side door open (with the window rolled all the way up) gathering my things from the back seat. I closed the door with a normal amount of force and the window completely shattered causing me to be covered in glass shar... Read more
Incident date: Mar 13, 2025
Passenger A pillar trim detached on the freeway after for dealer refused to fix recall 24V031 due to part shortage. Parts have been on order for 18 months. Someone could have been hurt or another car could have been damaged
HONDA
ACCORD HYBRID
(2022) — STRUCTURE:BODY
Jun 13, 2025
Incident date: May 29, 2025
“The factory paint on my 2014 Toyota RAV4 (Blue ) is peeling in large sections on the roof and hood. The metal underneath is exposed. This appears to be a widespread issue affecting this paint color, and Toyota has acknowledged it in other models. I’m concerned about corrosion and long-term durability.”
CHEVROLET
SILVERADO 1500
(2015) — STRUCTURE:BODY
Jun 13, 2025
Incident date: Apr 1, 2025
Driving on interstate during a partly cloudy day at 53 degrees going 65 mph. There were vehicles approximately half a mile away in the front of us and approximately 2 car lengths behind us with no noticeable debris on the road. Moon roof was fully extended and the moon roof exploded without warning (not due to rocks). It sounded like a gun shot went off and we were covered in glass.
Incident date: Jun 12, 2025
On May 19, 2025 I was driving down the highway at approximately 70mph and experienced a loud explosion sound and my panoramic sunroof exploded. I did have the sunshade closed so I was not hit with any debris. I did swerve and narrowly avoided an accident. There were no warnings before this happened. I was not passing under any bridges or immediately behind any vehicles (there were vehicles to the ... Read more
JEEP
GRAND CHEROKEE
(2017) — STRUCTURE:BODY
Jun 13, 2025
Incident date: May 7, 2025
It’s been a known issue that Toyota Highlander has transmission problems under 100k miles from 2016-2021 or later (social media sites confirmed such). My vehicle require a trans axle replacement as well as the struts are leaking oil and my vehicle has less than 62k miles and is only 5 years old. This is being covered under my extended warranty but parts are on back order After doing research m... Read more
DODGE
CHALLENGER
(2021) — STRUCTURE:BODY
Jun 12, 2025
Incident date: Dec 12, 2024
I purchased this vehicle from Vroom, who is also my lender under United Auto Credit. The car was sold with a washed title and undisclosed prior structural and mechanical damage. I have documentation confirming the vehicle had serious pre-existing issues and should never have been sold as a clean-title car. The differential has failed three times in under 6 months, and I’ve experienced full driv... Read more
Incident date: Feb 27, 2024
1)Frame is rusting out. Not repairable. 2) Fuel tank strap rusted through and broken.
MERCEDES-BENZ
E550
(2012) — STRUCTURE:BODY
Jun 12, 2025
Incident date: May 27, 2025
SAFETY Recall #24S02/NHTSA #24V031 ISSUED 2/2024 The replacement Exterior A-pillar trim part is still not available. It has been loose for sometime and now had to be duct taped on. The original availability estimation was the latter half of 2024. Please help motivate Ford to remedy this situation.
Incident date: May 29, 2025
passenger front door wont open as of2-15-25 and rear door won't open as of 3-14-2024
Incident date: Aug 1, 2024
I have a 2019 Audi eTron. The worse incident was when on the freeway, I had a warning signal then thankfully, I exited and was on feeder when he was completely stopped, towed to dealership and was told a major component engine equivalent or battery had to be repaired or replaced. There are records at Audi dominion. Regarding current complaint, I have reached out to Audi for maybe two l+ years? Try... Read more
Incident date: May 28, 2025
While the vehicle was parked and unattended, the rear window of my 2025 Nissan Pathfinder spontaneously shattered without any impact or external force. There was no evidence of vandalism, collision, or falling objects, and the vehicle was stationary at the time. The glass shattered entirely, leaving shards throughout the interior cargo area and rendering the vehicle unsafe to drive or leave unatte... Read more
Incident date: Jun 7, 2025
Our Tucson was stolen in Charlotte, NC on [XXX]. The pax rear window was broken and the thieves broke open the steering column to start the car. It appears they used the well-known "Tik-Tok" method. I have record that our Tucson had the "software update" installed, at a local dealership, a year ago. This update (which should've been a recall) was supposed to address this issue. Despite this updat... Read more
MERCEDES-BENZ
C250
(2012) — STRUCTURE:BODY
Jun 12, 2025
Incident date: Mar 1, 2025
I have contacted ford dealership here in Chico, CA about the recall Manufacturer Recall Number 24S02 NHTSA Recall Number 24V031 I was told that the parts have been on back order for the last 6 months and that was in January of 2025. As of today I still haven’t been contacted for this recall. I’m not sure what to do but they checked my car and said we added you to the list in January of this y... Read more