Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 49,040 complaints — component: STRUCTURE:BODY
FORD
MUSTANG MACH E
(2023) — STRUCTURE:BODY
Jul 20, 2025
Incident date: Jun 20, 2025
The floor behind the passenger side gets very hot and you cannot touch where the tracks for the seat are with your hand for risk of pain. This occurs for the middle passenger behind the front passenger and also the third row floor on the passenger side. Also the temperature in the cabin is substantially warmer due to this heat
Incident date: Jul 1, 2025
The adhesive on the keyless entry door trim failed and the trim detached from the door while driving. This could have caused an accident and is a safety issue. There was no warning of any kind prior to the incident. This also caused a mechanical problem where we were unable to open the rear hatch manually or remotely. We took the SUV to be repaired at a dealer. There is currently an open recall f... Read more
Incident date: Jul 19, 2025
This is an extended cab - 4 door - the rear doors are half doors with a a handle allowing entry and exit to and from the rear passenger seats. (It is not a crew cab 4 door). The doors LOCKED and the handles failed with a child in the rear seat. THe doors cannot be opened. The child and his mother had to climb over the center console to exit the vehicle. THe vehicle is at a mechanic who states n... Read more
FOREST RIVER
ROCKWOOD
(2022) — STRUCTURE:BODY
Jul 19, 2025
Incident date: Jul 17, 2025
Front passenger side door is making a popping noise upon opening and closing. The door is difficult to close. This problem occurred suddenly. I am taking the car to the dealership.
CHEVROLET
SILVERADO EV
(2024) — STRUCTURE:BODY
Jul 19, 2025
Incident date: Jul 19, 2025
The A-pillar trim on the vehicle flew off after being notified that there was a recall for that part. We have contacted the dealership several times about fixing it and have gotten the same response of "there are no parts available yet." The last time getting the vehicle serviced the dealership informed us that there were no open recalls on the vehicle. We checked on this website and found that th... Read more
CHEVROLET
SILVERADO 1500
(2018) — STRUCTURE:BODY
Jul 19, 2025
Incident date: Jun 23, 2025
This trailer left the factory in an extremely unsafe condition and this seems to be common with Big Tex Trailers. I'm the 2nd owner but the trailer is pretty much brand new. I was looking around underneath and happened to see a bad weld. I inspected the trailer underneath and found a bunch of welds either completely missing or so poor they might as well be missing. On some welds the joint was comp... Read more
GMC
SIERRA 2500
(2022) — STRUCTURE:BODY
Jul 19, 2025
Incident date: Jun 27, 2025
I was driving my 2022 GMC 2500 HD (not towing, just normal drive) after an oil change <900 miles ago and new brakes/rotors 3 days prior <100 miles (total mileage 81,000, serviced exclusively at GMC dealership) when the loss of power alert flashed on the screen. I was 2 miles from my destination, going approx 55mph, so I kept driving to destination, when the vehicle stalled in driveway. As I was ... Read more
Fire
HYUNDAI
TUCSON HYBRID
(2025) — STRUCTURE:BODY
Jul 19, 2025
Incident date: Jul 18, 2025
Door Latch Freezing during cold winter months(every year) where temperatures drop below 32°F even after Ford Recall done on both front door latches. Inability to open door, then after door opened there is an Inability for door to latch until it warmed up.
Incident date: Jul 18, 2025
My 2014 CRV has 83,131 miles and I am a careful driver and like to keep my vehicle in top shape. The service done was replaced outer tie rod ends that were cracked and I could have lost control , replaced front lower control arms, replaced front struts, replaced rear sway bar bushings, reseal coolant passage housing , head gaskets, my vehicle could have quit in traffic. The top of my CRV has paint... Read more
Incident date: Jul 14, 2025
I was driving my 2023 Kia Niro PHEV into my garage after running an errand, going very slowly. Suddenly the vehicle--all on its own--surged forward, slammed into the rear wall (triggering air bags), ricocheted backward across the street, and struck a neighbor's fence. I was able to get out of the car but I was in shock; paramedics were called. Ultimately, my injuries were found to be limited to br... Read more
Crash
Incident date: Jul 18, 2025
It started with the engine sounding louder then normal. Then a bad smell in the cab of the vehicle. Later found out it was a exhaust leak that was getting into the vehicle causing headaches and other symptoms of carbon monoxide. Also note the burn marks around the broken bracket that could cause a fire if not mechanically inclined to notice. Not check engine light for this. But when I spoke to ... Read more
Incident date: Jul 11, 2025
The C-pillar trim applique/window division bar has detached on passenger rear side door. The C-pillar trim applique/window division bar is separating from the vehicle on driver rear side door. There is an open recall for this exact problem for 2020-2025 Lincoln Aviators. Despite having the issue on one side and the indication of warning on the other side, I am being told my VIN (for 2020 Lincoln A... Read more
Incident date: Jun 30, 2025
The rear quarter panel glass on the vehicle's passenger side cracked. This is consistent with Recall Reference Number: 24S10 in which the adhesion of the glass is known to fail.
Incident date: Jul 18, 2025
The contact owns a 2006 Toyota Tundra. The contact stated that while depressing the brake pedal, the steering wheel vibrated abnormally, and the steering wheel was difficult to hold steady. The contact stated that extra effort was needed to secure the steering wheel while depressing the brake pedal to stop the vehicle. The contact stated that the TPMS was providing erroneous operating information ... Read more
Incident date: Jul 12, 2025
Occurring 7/10/2025 WATER LEAK CONCERN:: mildew smell coming from the vehicle, trunk is wet and smelling mildew. have gaps on the rear sunroof glass seal. recommend replacing rear sunroof glass seal, replaced all the drain hoses, remove all the carpets and dry them—water incursion may have affected electrical systems responsible for safety and driving. In Volvo's Service and Parts Business Tec... Read more
Incident date: Feb 15, 2025
I was driving down the highway when I heard a loud explosion like a gunshot that caused me to slow down and almost getting into an accident. It was scary; I came to a stop and realized that my sunroof had exploded. There is a large hole in my sunroof bigger than a watermelon with glass particles everywhere.
CHEVROLET
SILVERADO 1500
(2024) — STRUCTURE:BODY
Jul 18, 2025
Incident date: Jul 17, 2025
Standing at a red light and someone rear ended
Crash
MERCEDES-BENZ
REDUNDANT EQS 450
(2023) — STRUCTURE:BODY
Jul 17, 2025
Incident date: Jul 7, 2025
Driver side front and passenger rear doors locks stopped working when trying to lock doors. Stopped working a few months ago. Door doesn't lock when put into gear to drive.
CHEVROLET
EQUINOX EV
(2025) — STRUCTURE:BODY
Jul 17, 2025
Incident date: Jul 1, 2025
Dangerous and rusted through frame. The vehicles frame should have been recalled like the other Toyotas affected.
Incident date: Jul 17, 2025
The contact owns a 2024 Chevrolet Equinox. The contact stated that the A/C failed to work as intended. The vehicle was taken to an independent mechanic where a diagnostic test was performed. The independent mechanic informed the contact that the frame on the front passenger’s side near the radiator had been put together with Bondo and was not welded. The contact was informed bottom part of the r... Read more
Incident date: Jul 16, 2025
Drivers rear shock rusted off the wheel well causing wheel to snap and metal frame to hit the ground while I was traveling 40 mph. At this time the other wheels locked up and started squealing causing loss of control of vehicle shooting me across lanes and hitting curbs on both sides. This was heard all the way inside a church and they came running out. If I had not been able to gain control it w... Read more
Crash
Incident date: Nov 30, 2022
My 2017 Ford Edge Sport has the exploding Panoramic moonroof. The first incident - the car was parked and the front movable glass panel was cracked (see picture 1). No objects hit the glass. The second incident occurred while was wife was driving on the interstate at 75mph. It sounded like a gun shot - glass exploded into the passenger compartment - luckily the sunvisor was CLOSED or my wife ... Read more
Incident date: Jul 16, 2025
While turning the wheel to back out of a parking spot, we heard a loud clunking sound. From that point on, while braking there were loud clunking sounds and the car pulled to the right. We brought it to our mechanic and was informed the front sub frame/ engine cradle, was completey rusted out due to corrosion from the inside. There was a mounting bolt protruding through a hole in the subframe and... Read more
Incident date: Jul 5, 2025
2019 Kia Sorento White Pearl Paint began peeling. Spoke with Kia Dealership about issue due to sister company Hyundai having the same issue which resulted in an extended warranty. I began communication with dealership on June 2, 2025. During this time, it had been told that other Kia White Pearl Paint has been defective, but nothing has been done on Kia's side as of now. My dealership has "attempt... Read more
Incident date: Jan 31, 2024
I was sold a vehicle by a dealership with a completely unsafe frame. The frame is very rotted and has multiple holes and as well as a split open portion on the drivers side that extends down most of the frame. This issue was undisclosed by the dealer. There was also a discovery of rotted suspension components making the vehicle extremely dangerous to myself and others. Another undisclosed issue wo... Read more
GMC
SIERRA 1500
(2022) — STRUCTURE:BODY
Jul 17, 2025
Incident date: Jul 16, 2025
One of the bolts holding the floorboard sheared off causing it to collapse. This happened when I placed my weight on the floorboard. If this had occurred when driving at speed (30 to 70 mph) I would have sustained serious injury or resulted in my death. I have researched this and discovered this is a common occurrence as noted on motorcycle forums. This raises the question how many cyclists have l... Read more
Incident date: May 26, 2025
While driving my 2022 Chevrolet Silverado, the vehicle suddenly veered to the right without any driver input, ultimately crashing into a concrete guardrail. At the time of the incident, I was merging into the left lane with my turn signal activated and traveling below the posted speed limit. According to the statement provided to my insurance company—and based on my direct experience—the truck... Read more
Crash
1 injured
Incident date: Jul 14, 2025
The headliner has come loose and is drooping. So when I open it my back window is covered completely and I can’t see behind me in my windshield mirror. I think this is a big safety hazard.
Incident date: Jun 23, 2025
The trailer license plate mounting is too low to accommodate a license plate. The tag must be mounted off to the side and so it does not have illumination. I was pulled over and given a warning by the police but there is no way to mount the tag without major changes to the trailer. This is on all production trailers from the factory. This results in tags missing from being torn off or low visi... Read more
Incident date: Jul 11, 2025
My 2025 Ford Explorer has a wind noise that Ford has admitted to having an issue with. My case number is CXH04811376. In the upper corner of both the drivers and passenger side front window there is a loud wind noise that begins at speeds of 40 mph and more. A Customer Experience Specialist admitted there is a problem but they will not fix it until there is a recall.
JEEP
GRAND CHEROKEE
(2017) — STRUCTURE:BODY
Jul 16, 2025
Incident date: Mar 16, 2025
I closed my door and the driver door latch became stuck and will no longer open from the inside or outside. I have tried to open it myself, ask a mechanic and a locksmith and no one can open the door without damaging the door.
Incident date: Jul 15, 2025
Component or System: Front sunroof glass – panoramic sunroof system The sunroof has been removed but I could provide pictures What happened: While my vehicle was parked, the front sunroof glass panel spontaneously exploded outward, sending shattered glass fragments upward and outward. There was no external impact, object, or weather condition that could have caused this. The sunshade was closed... Read more
Incident date: Jul 15, 2025
The tailgate paint started to peel. I took the vehicle into the Honda Collision shop. They said I missed the extended warranty by a few months. I called America Honda and they said there is nothing they can do about even though they are aware of the issue with the white paint. This was about a year ago. Now the roof of the vehicle is peeling. This is a hazard because of the potential of rust and w... Read more
FORD
EXPEDITION
(2017) — STRUCTURE:BODY
Jul 15, 2025
Incident date: Jul 14, 2024
Faulty seams and gaskets in the rear cause water to leak into spare tire well. This causes mold & mildew issues to occur. From online research, this is an extremeley common issue for the 2016 Honda HR-V. There is evidence that the water is coming in through the rear tail lights. This has been a common failure point for many others online, which is why I think this is worthy of recall. I first ... Read more
Incident date: Jul 3, 2025
2024 GMC Sierra 1500. While driving approximately 75 MPH, the front chrome grille deflector came loose from the passenger side of the vehicle and started flapping. Before I could safely pull over it became detached and flew over the hood of the vehicle striking the front windshield before nearly hitting another moving vehicle behind me. This caused damage to the hood, the other driver did not stop... Read more
HONDA
ACCORD HYBRID
(2024) — STRUCTURE:BODY
Jul 15, 2025
Incident date: Jul 8, 2025
Carbon fiber roof is experiencing sun damage beyond what is normal.
Incident date: Nov 20, 2024
I have a 2008 Tacoma with a severely rusted frame. I just bought it a few months ago but didn’t know the frame was this bad. It’s unsafe to drive in its current state. Toyota will not honor their now expired recall for their faulty frames. Their frames were not coated properly from the factory and almost all tacomas had this issues that were in the cooler states of the US, and around the world... Read more
CHEVROLET
SILVERADO 1500
(2014) — STRUCTURE:BODY
Jul 15, 2025
Incident date: Nov 15, 2024
The rear door seals on the vehicle do not seal which allows water and dust to enter the vehicle from the rear two doors. Mazda customer service has been contacted multiple times on this issue and they refuse to address the issue. The dealer it was purchased at said it was a known issue after we had already purchased the vehicle. You can look online and see a bunch of people reporting the same i... Read more
Incident date: Jul 8, 2025
The tail gate automatically closes on us due to failed strut to support it. This is a repeatable process. When open the tail gate, it will closes automatically - very dangerous when the user (me) is trying to put stuffs in or out of the trunk. It closes on my head a few times. Went to dealership, they said this is a common issue where the strut holding up the tailgate failed and had to be repl... Read more
2 injured
GMC
SIERRA 1500
(2021) — STRUCTURE:BODY
Jul 14, 2025
Incident date: Jul 4, 2025
The obd reader on my 2003 Durango brings up code for central timing module and eeprm checksum error were the safety recall is in order but the vin number is not in the list of recall. It has all the specification of recall but vin number isn't in the list of recalls. I'm driving around in a unsafe vehicle due to manufacturing error that my vin number is the only thing why they won't fix it. Why do... Read more
VOLKSWAGEN
GOLF SPORTWAGEN
(2015) — STRUCTURE:BODY
Jul 14, 2025
Incident date: Jul 12, 2025
Carbon fiber Roof delaminate and risk of flying off
Incident date: Jul 10, 2025
Trim piece on back drivers side window has fallen off while driving down the highway.
Incident date: Jul 12, 2025
I am writing to report a serious issue with the paint on my white pearl Honda HR-V. The roof paint began peeling in 2023, and I initially attempted a minor repair using a paint pen from AutoZone. However, the problem has worsened significantly over the past six months. Recently, I took the vehicle to Maaco for an estimate, and they quoted approximately $2,400 to repaint the roof and side panels. ... Read more
Incident date: Sep 17, 2024
Front window trim/ A pillar detached while driving on October 18,2024. Contacted dealership for replacement at the end of October 2024, and each month following, they brought vehicle in for inspection but have never replaced the trim piece. It has now been 9 months, I have called the dealer every month to follow up and have been told every time they still do not have the part to fix it. I am conce... Read more
Incident date: Sep 12, 2024
There was a thermal combustion that caused a fire. Yes, the caught combusted at a local business. I had just entered the building and was told that my car was on fire. The police and Nissan inspected the car but refused to provide the inspection report. A light came on. I do not know the exact date that it appeared. I just received the recall notice and did not have the opportunity to get th... Read more
Fire
CADILLAC
ESCALADE ESV
(2024) — STRUCTURE:BODY
Jul 12, 2025
Incident date: Jul 12, 2025
My interior rear view mirror keeps falling off. I took it back to Honda and they said they fixed it but it still falls off . My rear windshield wiper fell off. My console has a light that is always on and they said it was fixed. My Fob got locked in my car. I was forced to buy a car clear shield but it isn’t on. I was forced to buy Car security system I didn’t want.