Consumer Safety Complaints

Search 2,192,899 safety complaints filed by vehicle owners with NHTSA — including 137,559 crashes, 55,854 fires, and 8,555 deaths.

2,192,899 Total Complaints

137,559 Reported Crashes

55,854 Reported Fires

8,555 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.

The database below contains over 2,192,899 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 48,519 complaints — component: STRUCTURE:BODY

Incident date: Apr 18, 2025

At approximate 36700 miles. Upper top molding piece next to the grill, flew off while driving down the highway at 75mph hit my windshield and cracked it. Lucky no one was flowing me. This is the second one that's has broken. The first time was driving in South Dakoda the day after I purchased the truck and one side broke so I was able to stop at a truck stop and duck tape it until I was able to ta... Read more

Incident date: Feb 5, 2025

While accelerating in response to a green light I made a right hand turn and as I accelerated up to the speed limit of 55 mph I heard and felt a very loud “bang or pop”. I proceeded to pull the car over anticipating a tire blow out or something damaging the rear end of my car and upon a full visual inspection of all tires, undercarriage, under the hood and in the truck and main cabin of the ca... Read more

Incident date: Apr 17, 2025

Rear subframe on the passenger side cracked because of excessive rust making it dangerous to drive so it's now stuck at the repair shop. Repair shop said this is not expected for a vehicle with this mileage and the other sides of the subframe are far from being in the same condition as this one.

Incident date: Feb 10, 2021

When Pilot was 2 years old a front windshield crack appeared at the bottom of the windshield directly in front of the center passenger seating position. No chip or hit to the windshield occurred and the crack actually grew from the bottom of the windshield where it is protected by the hood and appeared on a cold night while vehicle was parked. The body of the Pilot must have flexed at this spot an... Read more

Incident date: Jun 15, 2020

Sunroof spontaneously exploded pouring glass all over in vehicle. I was alone on the freeway and there was no stone thrown that would have broken glass sunroof. Schlossmann dealer was disappointing in that they ran from any responsibility without even investigating fact that window partly blew upwards when it exploded. Sunroof has been replaced and is not available for inspection. There was no... Read more

Incident date: Jun 1, 2023

There is paint bubbling on all 4 doors near the hinges and bottom of the door, as well as the hood of the vehicle.

Incident date: Apr 1, 2024

Rear sliding glass window is leaking water around the exterior frame. This is addressed in TSB 18-NA-383 but not covered under any warranty. My rear seats and carpet are becoming wet. I am concerned about the possibility of mold and an electrical short/fire resulting from water intrusion. There are many reports and discussions on the internet regarding this issue. Full window replacement esti... Read more

Incident date: Apr 1, 2024

I am waitning for A pilar under recall over year and Ford never had that part available I check with the dealer on monthly bases they said the part never came.

Incident date: Apr 26, 2025

Paint defect white paint between the spoiler and the roof completely peeling off to bare metal.

Incident date: Apr 26, 2025

Rear liftgate will not open, attempts about 1/4" of movement then back in to lock and gives an object detected alert on driver's instrument cluster when nothing is behind vehicle. After multiple attempts to open the "Lift Gate Temporarily unavailable" alert presents on driver's cluster. This occurs from inner switch or trying to open from the lever and the key fob next to license plate. Cleaning c... Read more

Incident date: Oct 1, 2024

Because of recall, car was not engaged in park completely like it stated after I got out it rolled away down the hill and hit a tree, therefore the recall caused my accident. Yes the problem has been confirmed it is a recall. No it has not been inspected by dealer or police. Volkswagen will not engage in any further investigations they say it's my fault. There were no warning lamps.

Crash

Incident date: Apr 25, 2025

Rusted out frame, missing entire sections of it in the rear end, body mounts are floating, Lexus inspected the car at 144,000~ miles and deemed it unsafe to drive, was owned by a friend of mine and now it is up for sale at morse road auto sales inc in columbus ohio.

Incident date: Jan 1, 2023

This vehicle can not sustain wind less than 15 Miles per hr on a windy day. I was close to being in a very serious highway accident 3 times. Small wind forces will make you loose control in the car. The seats has caused severe back and hip plain because of all the friction from that you feel from highway when driving the vehicle. I had to buy all kinds of padding to sit on to drive vehicle.

1 injured

Incident date: Mar 23, 2025

While driving on March 23, 2025, we heard a loud bang, we stopped at a gas station shortly thereafter and realized the tailgate had fallen open while driving and struck the trailer hitch. The latch/camera compartment were broken and hanging from where it struck the crank for trailer hitch and the tailgate was damaged (dented). It was taken to the dealership where they advised there is a recall on ... Read more

Incident date: Mar 15, 2025

2025 GMC Sierra 1500 shifted from Park to Drive uncommanded, accelerated uphill, and crashed while idling, keyfob outside of vehicle, March 2025. ESIS couldn't replicate and falsely claimed I didn't put it in Drive, despite photos and no one inside.

Crash

Incident date: Oct 1, 2024

The slide mechanism and gear rack are out of spec per their manufacturer of the component (schwintek inverted gear rack). On my unit the “shoe” part of the rack has failed (possibly because of improper installation) and I am afraid that if the slide is not secured by the gear rack that it could slip out while the vehicle is in motion. Lippert does have a TSB for this, but apparently doesn’t ... Read more

Incident date: May 30, 2022

brake pads wearing prematurely, too many rattle noises in side cabin, moonroof water leak, hit and miss rear cross traffic alert, frequent infotainment system reboots, transmission shift to nutral while try to speed up.

Incident date: Apr 25, 2025

Significant paint chipping

Incident date: Apr 16, 2025

LEFT SIDE (DRIVERS SIDE) MIRROR VIBRATES AT HIGH SPEEDS. THIS CREATES A DISTORTION WITH THE INABILITY TO SAFELY JUDGE DISTANCES FROM OTHER CARS, ANY OBJECTS NEAR BY, MAKES ATTEMPTS AT LANE CHANGES UNSAFE.

Incident date: Apr 15, 2025

The contact owns a 2022 Hyundai Palisade. The contact stated while the vehicle was parked and unoccupied, while attempting to close the front driver’s and passenger’s side doors, the contact became aware that the lower moldings had detached. A dealer was contacted. The vehicle was taken to the dealer, and it was determined that the clip attached to the molding had detached. The vehicle was not... Read more

Incident date: Apr 4, 2025

Engine coolant over temperature condition. Cylinder head overtemperature condition. Engine air filter restriction pending. Ceased running boards/ rusted. Broken suspensions and bad tie rods. Bluetooth doesn’t connect sometimes. Engine or turbo making loud noises when accelerated.

Incident date: Aug 21, 2024

I am writing to report a serious and unacceptable issue with the exterior paint and clear coat on my 2016 Chevrolet Malibu. The clear coat has become dull and faded on the hood and roof, and the side panels are beginning to chip and peel, despite regular washing and maintenance. This paint deterioration started well before what would be expected in a properly manufactured vehicle finish, especial... Read more

Incident date: Apr 24, 2017

My paint is peeling and bubbling all over the car. The paint is chipping in multiple places.

Incident date: Mar 20, 2025

Ford provides a spare tire with their 2024 Maverick pickup truck, but does not provide a safe way to transport a damaged tire after performing a tire change. Ford's Owner's Manual for the Maverick shows on page 363 how the damaged tire is to be secured in the bed of the truck using the provided strap tied diagonally to one of the D-rings at the front of the bed and one of the cleats at the rear... Read more

Incident date: Mar 14, 2025

The grill piece that is recalled flew off while I was driving on the highway on March 14th. I called the dealership that day to get my truck in but could not be seen until April 21st. After having the vehicle at the dealership they said the part to replace is backorder with no ETA of when it will be available.

Incident date: Apr 15, 2025

The white paint on the hood began to flake off. Currently, the missing paint is about 3 inches in diameter. There is an appearance of paint bubbling on the roof of the vehicle and in the hood. The vehicle was taken to dealership, but a member of their service department conveyed nothing to be done because no current warranty on it. No outside company has reviewed the issue.

Incident date: Apr 24, 2025

Absolute unacceptable level of rust to the body and frame. Even with regular car washes, sitting for a year covered. It’s literally totalled and I am out of a car. It’s a 2012 with this amount of rust

Incident date: Apr 18, 2025

I am reporting a safety defect on my 2024 Tesla Cybertruck related to Recall 25V170 (cant rail panel detachment hazard). Tesla has confirmed in writing that no remedy is available for my VIN, and they canceled my scheduled service appointment due to this. I explicitly requested that my appointment not be canceled because I felt unsafe driving the vehicle. I also disclosed my safety concerns to Te... Read more

Incident date: Apr 22, 2025

Tailgate is opening unexpectedly as I drive down the road and parked.

Incident date: Apr 22, 2025

I am the owner of a 2017 Honda HR-V with paint code NH-788P (White Orchid Pearl). Over time, I began to notice significant paint peeling and flaking, primarily on the roof, hood, and upper panels. This defect progressed despite routine washing and care. Based on my research, this is a well-documented and widespread issue affecting many Honda vehicles with this specific paint code. Honda issued a ... Read more

Incident date: Sep 1, 2024

Left/drivers side automatic door actuator failed, door would not open and actuator had to be replaced. Mechanic notes available upon request. Safety risk as door could not be accessed for evacuating the vehicle in the event of an emergency. Notification was issued from the manufacturer that this has been a concern in this model, but manufacturer did not replace it. The vehicle was independently in... Read more

Incident date: Oct 30, 2024

Roof Rack Trim departed vehicle while driving presenting hazard to other vehicles on the road. This item was part of recall 21S22 and completed on Mar/2021. The recall repair of placing adhesive was ineffective at preventing the hazard. Current recall repair procedure is to drill holes in the trim piece and utilize retaining plugs to prevent the trim piece from departing the vehicle. Ford refu... Read more

Incident date: Apr 9, 2025

The passenger automatic sliding door closed on my arm and required a lot of effort to push it back open. I’d it was my child standing there he would have been seriously injured. The problem has been reproduced, but I’m terrified to actually leave my arm there to see if it will close on it again. Nothing was inspected and there were no warnings prior to this happening.

Incident date: Apr 1, 2023

I am reporting multiple safety-related problems with my 2016 Hyundai Sonata Sport 2.0 that have become progressively worse and may pose a serious danger. The Electronic Stability Control (ESC) warning light starts blinking during startup, then remains solidly illuminated while driving. This indicates a persistent fault in the stability system. The car also frequently slows down or brakes on its ... Read more

Incident date: Mar 27, 2024

Had water leaking into cab of truck. First incident they stated it was a rear window seal and it was "repaired" under warranty. Second incident I was advised it was body panel separation where the cab roof and side body seam was leaking. It was repaired by sealing with "body seam sealer." I later read these repairs should have been welded. This was after the warranty expired and I had to pay fo... Read more

Incident date: Apr 1, 2016

The white paint on my car (Snow White Pearl) has been chipping and peeling off near the windshield and rails on the side as well the hood. This is a known problem for KIA's with this particular white colored paint and KIA should really address is. Touching up just the locations it's happening in is not a fix ... The car needs to be properly repainted to fix the issue. KIA has not addressed this fo... Read more

Incident date: Apr 18, 2025

Driving into sun, very strong glare off the dashboard that is lined (not solid), so visibility is highly reduced. Nearly crashed into a pedestrian in a crosswalk because they were not visible through the windshield.

Incident date: Apr 22, 2025

I’m reporting a serious safety issue with my 2024 Hyundai Sonata. After a routine service at Koons Hyundai of Woodbridge in late February, the under-engine splash shield detached and dragged under the vehicle while I was driving on the highway. Upon inspection, it was clear that the splash shield was not secured with any screws or clips — it was either improperly installed during service or n... Read more

Incident date: Apr 22, 2025

The driver’s door lock will not lock or cycles up and down when trying to unlock the door. This is a 2010 Honda CR-V. There is a recall on the same part for the 2007 to 2009 Honda CR-V (Honda Service Bulletin 14-083). The recall needs to be extended to the 2010 Honda CR-V vehicle.

Incident date: Apr 18, 2025

Passenger side slider won’t shut, Driver’s side slider won’t latch. Driver side door suddenly opens when driving!!!! Honda dealer Tech found worn bushing on passenger side center rollers, faulty, driver side, sliding door rear latch, passenger side, outer handle cable popped out. Check installed cable for passenger side outer handle recommended replaced driver side sliding door rear latch a... Read more

Incident date: Nov 1, 2024

Front passenger door failed to latch properly. The door will not close when pushed shut. Door is available for inspection upon request. Multiple family members ride in the front passenger seat and this door failing to close and latch properly does cause a serious concern for their safety. I avoid putting any passenger in the front passenger seat because it's is completely random if the door will l... Read more

Incident date: Mar 28, 2025

There were three recalls listed on your site that are no longer active which perfectly describe what is going on with my car at the moment we have had major electrical problems with it we have had problems with the tailgate not latching and opening while driving down the road also overheating when stopped at a light all of a sudden the air conditioner starts blowing hot air and it shoots up and ov... Read more

Incident date: Feb 21, 2025

Side trim with door unlock pad on it detached and blew of into the wind and almost flew into a vehicle behind me when I was Traveling down the interstate at about 70 mph, the posted speed limit. Luckily it did not strike the driver behind me but it was to close for comfort. They are put on the same way practically as the a trim that there already is a recall on.

Incident date: Apr 3, 2025

The passenger side door trim that goes alongside the window broke off while driving down the highway. This is a safety hazard for other drivers. The A Pillar trim did the same thing a few months ago which is under recall. Not sure why this trim would not also be under recall.

Incident date: Apr 18, 2025

I was driving with no other cars around, and i heard what sounded to be an explosion, come to find out my sunroof had exploded. I had glass fly all over the back windshield, and onto the road behind me. This could have caused an accident or damage to other vehicles if someone was around me.

Incident date: Apr 21, 2025

Got the car with many problems . Last recent problems purge cvavle, leak in emission, air make loud sounds . Now it’s my door was making popping noises when closing or opening, now the door doesn’t shut at all. No incident happen, just happen by itself

Incident date: Dec 22, 2023

At about 40000 miles on about [XXX] I noticed my paint starting to peel and fade from my roof as time passed it went to my hood and trunk faded and clear coat peeling I took my car to Toyota in Brownsville Tx and there was no recall on paint defect on roof but the associate told me they had 2 Toyota Corollas being fix on recall for same defect as my Red toyota Corolla but those cars are white I d... Read more

Incident date: Apr 21, 2025

while installing new shocks my mechanic saw that the frame is rusted to the point of being unsafe to drive, some of the connections of the truck bed and cab we so rusted they were disconnected. there were holes 1-2" in diameter in the main frame. took the truck to local dealer which inspected it ask said the frame needed to be changed, when I asked if the truck was safe to drive the service rep di... Read more

Incident date: Dec 21, 2024

Paint is peeling

Incident date: Oct 16, 2024

exterior a-pillar trim it came lose and almost hit a car behind me .I spoke to the dealer since it is assumed that there would be parts for that problem no later than mid -2024.

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