Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 49,040 complaints — component: STRUCTURE:BODY
MERCEDES-BENZ
GLC 300
(2025) — STRUCTURE:BODY
Aug 28, 2025
Incident date: Jun 11, 2025
Defect description: The front bumper cover clips located directly under the headlights on my 2025 Toyota Camry XSE are loosening and detaching. This creates a visible gap between the bumper and the body panels. The condition appeared during normal use and has persisted. No collision damage or aftermarket modifications are involved. Safety risk: If the clips continue to loosen, the bumper cover co... Read more
FORD
EXPEDITION
(2017) — STRUCTURE:BODY
Aug 28, 2025
Incident date: Aug 19, 2025
After I purchased this car I noticed that the steering wheel and whole car including the seats vibrate. They tried tire pressure, alignment and balancing nothing. It still vibrates so much it’s affecting the nerves in my hands and body and make me numb. They say the car is safe and refuse to diagnose or fix it unless I pay. Car is a month old it’s still under warranty!
Incident date: Aug 26, 2025
1.The vehicle does not recognize it's in park periodically and will not shut off 2. Thermostat housing and thermostat failure 3. Tint covered chrome on exterior of body peeling off Only had the car 3 weeks Currently at dealership repairing thermostat out of pocket
Incident date: Aug 28, 2025
After a couple of years of owning my truck, the paint started on my hood and roof started to turn white and fade. I don’t understand why Toyota uses this type of paint that’s going to get messed up after a couple of years. Also after 4 years of owning the truck, the suspension is all messed up (never took the truck off road or driven it anywhere else but the streets and now they make noises li... Read more
Incident date: Mar 18, 2025
My 2022 Ford Maverick developed a water intrusion defect caused by improperly sealed body panels under the hood cowl. This defect allowed water to enter the cabin, pooling in the passenger-side floor pan and creating a persistent, extremely strong interior odor. A chemical treatment temporarily masked the smell, but it returned and worsens over time. The vehicle cannot be reasonably operated witho... Read more
Incident date: Aug 20, 2025
To Whom It May Concern, I am writing to formally report a potential safety issue with my 2022 Mazda CX-9, which is a Certified Pre-Owned (CPO) vehicle under limited warranty until March 2026 and powertrain warranty until March 2029. It has 36,000 miles on it. Recently, I noticed a crack forming near the front combination light on the front bumper. The vehicle has not been involved in any accident,... Read more
Incident date: Aug 18, 2025
The contact owns a 2016 Forest River Sierra RV. The contact stated that there was a fracture on the passenger’s side wall of the RV, extending across one-third of the length of the RV. The RV was not taken to a dealer to be inspected or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 20,000.
Incident date: Aug 1, 2025
Side view mirrors shake to the point you cannot see out of them. Car has 2K miles on it and has been to the dealer 5 times over the past month for resolution. Dealer and toyota have escalated to a more advanced technical team, they took a look at it and informed me it is a normal characteristic of the vehicle with no fix. This is unacceptable and not safe to drive on the highway.
Incident date: Aug 25, 2025
On August 25th around 7:00 PM, the vehicle suddenly caught fire while parked after a short test drive. The car had just been purchased a few days prior and was taken to a mechanic for a precautionary inspection. During the test drive, the mechanic parked the vehicle in a residential driveway. After backing in, smoke was observed coming from the engine bay. When the hood was lifted, the engine area... Read more
Fire
FORD
EXPEDITION
(2019) — STRUCTURE:BODY
Aug 26, 2025
Incident date: Aug 9, 2024
Recall Number N242490120 was performed in April 2025 at: Rivard Buick GMC, Tampa, Florida, Phone # 813-620-6500 The Grille was inspected and repaired with adhesive to reinforce the plastic tabs to the grille so it would not detach and cause a safety issue when driving. This recall was performed before we purchased the vehicle and we are located in Oklahoma City, OK. The vehicle has been listed for... Read more
Incident date: Aug 25, 2025
2021 NISSAN ROGUE SV FWD 5N1AT3BAXMC6*****. Water leaking inside interior During rain storm in upper left drivers side corner of vehicle. Shifter delayed when shifting into PARK, NEUTRAL, REVERSE, or DRIVE and shifter assembly indicator lights are out. Reference NTB21-069A. This is a known issue. A corrupted Shifter Assembly has caused this vehicle to display multiple warnings such as CVT warni... Read more
MERCEDES-BENZ
SPRINTER 2500
(2021) — STRUCTURE:BODY
Aug 26, 2025
Incident date: Aug 25, 2025
Since purchasing the vehicle there was a leak under the driver's side console after heavy rains. After multiple trips to the dealer they directed us to replace the windshield. We did so (under protest). The leak still existed. The dealership determined that there was a gap at the A pillar. We worry that this is related to the Sturcture recall about missing welds. Honda will not admit to any issu... Read more
Incident date: May 5, 2025
Trunk liftgate isn't operating. Cannot open up the trunk. Interior driver sides armrest stitching is busted.
Incident date: Jan 1, 2024
While driving with the front windows all the way up and the back windows all the way down at 60mph or higher the door panels vibrate real bad like they want pop off from the frame of the car, which is unacceptable. You should be able to drive with windows how you want to in you vehicle without your door vibrating like they want to pop off.
Incident date: Jan 7, 2024
I initially brought my car in for a weird clicking noise. This noise went away after the car was towed to the Service Center. During service at Tesla Service Center in LA on August 04, 2025, technicians identified structural deformation of the left-hand rear subframe toe link mounting side wall. This deformation prevents proper alignment of the suspension bolt and makes a 4-wheel alignment impossi... Read more
Incident date: Aug 25, 2025
This issue is the vertical door trim panels directly adjacent to the windows on all four door of the vehicle. Since purchasing this vehicle in 2024 we have had to have this/these door trim panels on the drivers side replaced three times due to the sun melting the panels. Honda service is well aware of the problem, the problem is also on the internet. I have complained and filed a formal complaint ... Read more
Incident date: Aug 1, 2025
I now believe I've had a lemon. Since I purchased my car in 2016 they have been trying to diagnose a smell from the exhaust and started replacing parts, this was in Miami. Then for a few years in Vegas the car spent months at the dealership trying to fix a burning oil issue which I've been told there is a known problem with the turbo still isn't fixed. From the first year I had paint peeling on my... Read more
Incident date: Aug 25, 2025
The panoramic sunroof Rolo shade has malfunctioned and is currently sagging. This condition is expected to worsen over time, potentially obstructing driver visibility or posing a safety risk due to the possibility of entrapment or flammability. The vehicle has been brought to a certified Ford dealer for inspection; however, no additional inspections have been performed by other authorities at this... Read more
Incident date: Aug 24, 2025
I was drying my car after washing it(I only use products approved for washing and drying vehicles) when a piece of paint on the hood just peeled off. It has not been wrecked or damaged in any way on the hood so I feel it must be a defective paint job from the factory.
Incident date: May 5, 2025
The plastic panel on the driver's side b-pillar which holds the keyless entry system detached and was dangling from the wires was able to pull off the road and tape it down before it flew off into traffic
TOYOTA
REDUNDANT SIENNA
(2022) — STRUCTURE:BODY
Aug 24, 2025
Incident date: Jul 8, 2025
Back door on driver's side will not open from inside or outside when door is unlocked. I have checked and the child safety feature is not on. I have not had it checked into yet. No one rides in the back currently but this is a definite safety hazard. No messages/warning lamps of any problems. I wanted to place a few grocery bags back there and it would not open. Have repeatedly tried over a coupl... Read more
Incident date: Aug 24, 2025
Body: underneath part came unsecured out of nowhere on my collage daughters car. It was scary for her as it scraped bottom and rattled out of no where on highway. She stopped and since nothing on hand, she had to push it up with feet and it bent to hold till she got to shop. They quick fix with zip tie or something. Someone hit her from back and she took to shop. I mentioned it that some noise c... Read more
Incident date: Aug 19, 2025
On the 23-25MY Subaru Solterra there is piano black reflective material plastics on the center console. It is angled slightly and when the sun is shinning through the windshield from directly above the car, such as noon/lunch time. The sun reflects directly into the drivers eyes, the plastic area is large and needs to be covered by something while you are driving or else you need to keep moving ... Read more
Incident date: Dec 24, 2024
The front upper grille deflector/hood bulge flew off randomly while driving. No signs of it previously detaching or anything. Just came off.
JEEP
GRAND CHEROKEE
(2022) — STRUCTURE:BODY
Aug 22, 2025
Incident date: Apr 12, 2025
Subject: Tesla Cybertruck Recall – Out-of-Pocket Wrap Costs I own a Tesla Cybertruck (VIN: [XXX] ) affected by the recall on Cant Rail Assemblies. Tesla requires the replacement and welding of new assemblies. My truck is custom wrapped by Rogue Films, a Tesla-recommended supplier. Rogue Films quoted $850 to re-wrap the affected areas after the recall repair. Tesla is only offering $300, leavin... Read more
Incident date: Aug 22, 2025
The front and back cross members underneath my Mazda6 have completely rusted out. There are numerous complaints about Mazda's "Safety Recall 2818I Expansion" not covering the back support member and also not considering Nebraska to be a Salt Belt state despite the state, and specifically Omaha using salt to treat their roads in the winter. On [XXX], my front cross member completely failed due to... Read more
Incident date: Jun 30, 2025
The frame is rotting through. It was on a lift for a new starter; this resulted in the frame bending. It will not pass inspection. Ford refuses to repair /replace the frame as it is past their 5 year rust warranty. The vehicle has only 15000 miles. It has never been immersed in fresh or saltwater. The undercarriage has been sprayed off regularly when driven in the winter.
Incident date: Jun 2, 2018
report a paint defect on my 2008 Toyota Tacoma, painted in Super White (040). Over time, I have noticed significant paint peeling on multiple areas of the truck, including the roof, hood, and door frames. The paint is deteriorating down to the primer, and in some places, the metal is now exposed. I am aware of Toyota’s Customer Support Program T-SB-0162-19, which extends warranty coverage for si... Read more
Incident date: Jun 2, 2025
While driving my 2019 Range Rover Evoque on the highway on [XXX], the headliner on my vehicle just suddenly collapsed, hitting me in the head while driving and blocking my view of my rear windshield and rear view mirror and startling me almost causing a serious accident at 70 miles per hour. Something like this should not happen on a car that is just a few years old and has less than 30k miles on ... Read more
VOLKSWAGEN
PASSAT
(2021) — STRUCTURE:BODY
Aug 22, 2025
Incident date: Aug 4, 2025
The Kia Carnival was parked a slight decline and when the button to close the passenger sliding door the door closed rapidly like a guillotine. Thankfully no children or body part were in the path of the door because it would have severely damaged them. After it closed rapidly the door was unable to be opened. The dealership is still working on the Carnival and it has been over 3 weeks and they sa... Read more
Incident date: Jun 1, 2025
SUNROOF PANEL DETACH AND LET GLASS PANEL LOOSE ON ROADWAY. I FELL THAT MY MODEL SHOULD ALSO BE PART OF THIS CLASSIFIED AS 22V-954. HOWEVER, SINCE IT WAS NOT ON THE LIST SO THERE FORE THEY REFUSED TO RECOGNIZE IT AS BEING ONE OF THERE PROBLEM. I BELIEVE THIS IS AN OVER SIGHT WITH THEM. I REPORTED IT TO THEM AROUND JULY 31 2025 TO THE MERCEDES CARE PEOPLE. THEY TOLD ME THAT SINCE MY CAR DID NOT HAV... Read more
Incident date: Jun 2, 2024
When driving early in the morning to drop off my kids to school, we are driving on a highway, crossing a bridge, no cars on either side, no houses either, when all of a sudden the rear left window has a loud POP, and then shatters completely. This was an exploding window out of no where, with nobody around and no other cars near by to cause this accident. The glass fell all over my body and I coul... Read more
Incident date: Jul 25, 2025
During a drive home, while in motion, the tailgate of the vehicle opened on its own. This has occurred after the recall to repair this issue was already performed. I know the tailgate was shut prior to the drive because I back into my parking spot and walk the sidewalk behind my truck prior to starting the vehicle.
Incident date: Aug 15, 2025
White paint is peeling badly and causing body of vehicle to corrode and rust. It is primary occurring on the roof of the vehicle, where the white paint is peeling off in sheets. I have reported this to Honda corporate through their customer service phone number. I have also made Pohanka Honda of Fredericksburg aware of the problem. There was a previous recall for identical peeling white paint issu... Read more
Incident date: Aug 11, 2025
Dashboard shows a crack right where the passenger airbag is and Kia Motors wont change it, also the paint is flaking and noticed other Kia models with that same paint scheme that’s peeling off.
Incident date: Oct 14, 2024
My vehicle begun to make a clicking noise every time when turning the steering wheel. It has gotten worse over time, almost constantly. I took the vehicle for my first service and mentioned this to the service guy. He mentioned that this is a known problem on some of their Hondas, not just my vehicle and that they tried fixing it on another Honda vehicle but that the problem on that vehicle was wo... Read more
Incident date: Jul 4, 2025
Paint is peeling off in big chunks down to the metal. On the hood, trunk, and over the doors.
Incident date: Aug 21, 2025
First, the back hatch would just open itself even if you were going 30 miles an hour or under. Had it checked out couldn’t afford the diagnostics so I took out the fuse. Second, there is a ticking in my right back corner. It doesn’t happen when you’re going down the road, but it happens while you’re parked or just starting out. Mechanic friend of mine checked into it we would have to trace... Read more
Incident date: Aug 20, 2025
Vehicle: 2009 Toyota Tacoma VIN: [XXX] Mileage: 128,400 Owner: Jacob Grove, Anderson, SC Summary of Issue: The frame of this 2009 Toyota Tacoma has developed severe rust perforation that makes the vehicle unsafe to drive. My independent mechanic has refused to work on it due to safety concerns, and Toyota of Greenville (SC) has confirmed that the frame is extensively corroded and requires replac... Read more
Incident date: Aug 1, 2025
Water collecting in rear hatch frame. Have to remove the two rubber grommets and move hatch up and down to remove water. hearing water in frame when opening hatch.
KTM
390 ADVENTURE R
(2025) — STRUCTURE:BODY
Aug 20, 2025
Incident date: Jul 3, 2025
Rear subframe rotted out and broke due to corrosion. Rear crossmember is broken and needs replaced. My safety as well as the safely of other was put at risk. Loss of control at high speed could have been deadly. Luckily, I wasn’t going very fast at the time of incident or else who knows what would have happened to me or bystanders. Independent service center inspected and confirmed that incid... Read more
Incident date: Aug 10, 2025
Track of rear cabin sliding door came unglued and popped off track while driving down highway in rain. Water entered vehicle. Looked online and found numerous complaints for 2015-2020 Ford F-150. Why is there no repair for this? [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Incident date: Jun 25, 2025
2019 HONDA HRV paint began to come off the car at 3 years old. Now the car is 5 years old and the area of concern is growing. The paint is pealing off down to the base of the car structure. This is a safety issue because when it begins to rust, the car parts will fall off. The area around with windshield is pealing decreasing the structural soundness of the car. When it rusts the windshield wi... Read more
Incident date: Aug 20, 2025
The clear coat on the exterior paint of the truck has failed. This has left the base coat paint exposed which means the metal frame is susceptible to rusting now.
Incident date: Aug 20, 2025
I received a recall letter in February 2024 stating there was a recall on my vehicle and that the parts for fixing the recall were out of stock, and they should be available in the latter half of 2024. I never recieved another letter and the part of my vehicle that is recalled flew off my vehicle while driving on the highway it hit my rear passenger window and scared everyone in the vehicle the wi... Read more
Incident date: Aug 13, 2025
While driving at highway speed, the air conditioning system suddenly failed without warning. The system began blowing hot air and making a loud squealing noise. Shortly after, the vehicle abruptly went into limp mode and lost normal driving power, creating an unsafe situation on a major highway. The vehicle was towed by Tesla Roadside Assistance. Both roadside associates inspected the vehicle at ... Read more
Incident date: Aug 7, 2025
The interior door handle of the driver's side door snapped, which does not allow the driver to open the door at all. In the event of a crash, fire, or emergency, the door can only be opened from the exterior. This is a widespread issue with this model of car, which Mercedes-Benz is very aware of. There are hundreds of videos and online discussions of this common saferty issue that Mercedes refuse... Read more
VOLKSWAGEN
TAOS
(2023) — STRUCTURE:BODY
Aug 20, 2025
Incident date: Jul 17, 2024
LEFT FRONT FENDER AND HOOD CONTACTED UPON GOING INTO A DIP IN THE ROAD DURNING ROAD CONTRUCTION PERFORMED BY BITUMINOUS ROADWAYS, INC. DAMAGE TO FENDER AND HOOD. VEHICLE BODY AND OR FRAME WISTED. BROUGHT THE VEHICLE TO LAMETTRY'S IN BURNSVILLE MINNESOTA. THEY STAED THAT THE DIP IN THE ROAD MAY HAVE CAUSED THIS CONDITION AS SEEN FROM THE SCRAPE MARKS ON LATCH. TOYOTA DEALER INSPRSTION AND CASE OPE... Read more
Incident date: Aug 18, 2025
B Pillar trim on drive-side door has fallen off multiple times when driving at speeds i’d say about 50mph. Have been lucky not to have lost it as it was barely held on by the keyless entry cord.