Consumer Safety Complaints
Search 2,192,899 safety complaints filed by vehicle owners with NHTSA — including 137,559 crashes, 55,854 fires, and 8,555 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,192,899 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 48,519 complaints — component: STRUCTURE:BODY
MERCEDES-BENZ
EQS SUV 450 4MATIC
(2024) — STRUCTURE:BODY
Jun 23, 2025
Incident date: Jun 22, 2025
Sunroof glass spontaneously shattered while driving. No rocks or other vehicles were around
Incident date: Mar 21, 2025
On March 19 I completed my 8,000 mile oil change and then drove to Florida. I had a warning light to change my oil since the company did not reset it. Unsure of the other warning lights. As I was driving in Florida on the interstate the car started having issues. It was making a noise, then started smoking and by the time I got off the exit and got out the front right of the car was in flames.... Read more
Fire
1 injured
Incident date: Jun 1, 2025
Paint has been chipping on this SNOW white pearl has gotten progressively worse. Cannot wash the vehicle without more paint chipping.
CHEVROLET
SILVERADO 3500
(2022) — STRUCTURE:BODY
Jun 22, 2025
Incident date: Jun 19, 2025
Pulled in drive way and tailgate open light came on and noises was coming from rear or truck. I have a bed cover so I could not see tailgate but it was beeping, going up and down on it own. I finally pulled the fuse to get it stopped. Seen the recall and though all would be good BUT NO they say my truck is not on recall list evan though its doing the exact thing recall is for.
Incident date: Jun 22, 2025
Rear passenger door latch no longer latches. The broken pawl spring tab in the door latch causes the door to not be able to close and stay closed. I see recalls for Ford Escapes up to 2016. It has not been inspected by a dealer No warning lamps or any other indicators before it broke. I shut the door and heard a crack sound. I inspected the latch myself and see a part is broken off.
Incident date: Jun 12, 2025
Driver door popping and not closing. Brought car in and check is broken inside of door.
Incident date: Jan 1, 2025
My paint has been coming off for a while now and now I have serious rust issues. I have gone in for inspection at the local Honda dealership and they recommended for me to contact Honda of America. I contacted them and they said that there was nothing that they could do. I shouldn't have to fork out money for a bad paint job. My car is rusting. Please help me.
Incident date: May 15, 2025
Factory settings for rear passenger window provide too much lift to window which place increase stress on weather stripping. Over time, weather stripping can break and compromise the door's electrical system. It also impairs how door closes leading to increased stress on the door pillar which can give way and break. This leads to further risk of compromise of electrical systems as well as body com... Read more
Incident date: Jun 21, 2025
Glass roof spontaneously shattered. Car was sitting in direct California sun. Nothing touched the roof but heat, the entire panel shattered and the car is undriveable.Thankfully my car was unoccupied at the time. I have heard there had been class action lawsuits in the past regarding this vehicle make and model involving years up to 2018 but models including 2020 like mine have also had complaints... Read more
VOLKSWAGEN
ID.4
(2023) — STRUCTURE:BODY
Jun 21, 2025
Incident date: Jun 20, 2025
The right rear passenger door has become completely inoperable. It cannot be opened from the inside or outside of the vehicle. This is a critical safety risk because two child car seats are installed in the back, and the right side is the only accessible exit for an adult passenger. In the event of an accident or emergency, that adult would not be able to exit the vehicle. Additionally, the rear ... Read more
Incident date: Jun 21, 2025
Subject: Safety Concern – Hood Instability on 2025 Honda CR-V Hybrid Dear NHTSA, I am writing to formally report a potential safety defect with my 2025 Honda CR-V Hybrid. The hood does not close securely and exhibits visible gaps, uneven alignment, and noticeable movement or rattling at highway speeds. This raises serious concerns about the structural integrity of the hood and the possibility o... Read more
DODGE
GRAND CARAVAN
(2017) — STRUCTURE:BODY
Jun 20, 2025
Incident date: Mar 1, 2020
Beginning at about 75,000 miles (1st lock actuator), my lock actuators seized and rendered the backseat passenger doors unusable. The second lock actuator on the passenger side followed at about 95,000 miles. This is extremely unsafe, because if I have my children as passengers, they must climb in through the back hatch of the minivan. In addition, passengers cannot exit the vehicle from their ... Read more
Incident date: Jun 14, 2025
Factory paint is peeling off. It is a known issue and Toyota won't do anything for me.
Incident date: Jun 20, 2025
The cargo door panel is set to fly off. The manufacturer, Newmar, is using 2 pieces of tape on the cargo bay door skin and it can fly off very easily. It's very dangerous and we are lucky we caught it before it flew off. There is another King Aire owner who warned us about it happening. His case number is 11661685.
DODGE
GRAND CARAVAN
(2019) — STRUCTURE:BODY
Jun 20, 2025
Incident date: May 28, 2025
Drivers side sliding door lock started to make some noise occasionally and shortly after the door locked shut and will not and can not be opened manually or with the buttons. A few days afterwards the passenger door has started to make this same buzzing noise and we fear it will lock itself also like the drivers side not bing able to open with the buttons or manually. I know this is a major safety... Read more
Incident date: Jun 1, 2025
B pillar trim behind passenger door (vertical pillar) is peeling from the top. May fly off and cause a safety issue on roadway if unaddressed. Similar to existing recall of A pillar trim for same year and model as well as an existing recall for 2011-2017 B pillar trim (same issue as mine, but adjacent model years).
Incident date: Jun 18, 2025
My wife was almost killed yesterday in a 2025 Subaru Crosstrek. She was hit by a side impact at over 35 mph through the driver's door, and the airbags didn't work. The side doors locked and buckled from the impact. Firefighters pulled my wife out of the car through the passenger door. What a piece of junk. Don't trust that junk.
Crash
Incident date: Aug 23, 2023
Component that failed: Driver-side mirror actuator on my 2019 Genesis G70 3.3T (power-folding, auto-dimming mirror). It intermittently malfunctions by tilting completely up or down without input, making it impossible to see out of the mirror while driving. Safety risk: Yes — this defect significantly compromises visibility on the driver’s side, especially when changing lanes or merging. It ha... Read more
Incident date: May 15, 2025
The approximately 52-inch-long chrome trim piece that runs the length of the top of the windshield came off while driving. Because this trim piece is at the top of the windshield, and out of the view of the driver, I am uncertain exactly when it came off, but I believe it came off while at freeway speed, and that is why I do not have, or know, the location of the missing trim. A trim piece of this... Read more
Incident date: Jun 5, 2025
The passenger side sliding door was generally having issues with latching fully closed. But even after managing to get the sliding door fully closed, the rear passenger sliding door partially opened up by itself whilst going over a speed bump. It seems to be very dangerous for a sliding door to even partially open itself while the vehicle is driving and in motion. I've asked Honda to look at th... Read more
Incident date: Oct 15, 2023
Coach door hinge (strut) came loose on a trip from OH to main in 2023. (Wind and rain was penetrating into the coach). We feared that the door would completely blow open. We called a roadside repairman who tightened it but could not repair the strut or make the seal tight. Once returned to Ohio we took it to have it repaired- some adjustments were made however the door continues to loosen with use... Read more
Incident date: Jun 17, 2025
On Tue 6/17 I was driving my 2012 Hyundai Veloster home when the sunroof glass spontaneously exploded (no notifications)then the sound of shattering glass. There were no cars ahead of me and none behind so it was doubtful there was damage done to other people. I did have small chunks of glass fall on me and in the car. Humble Hyundai dealership can't find the recall. I called the main office ... Read more
Incident date: Feb 24, 2023
I have replaced the Engine Splash on my Kia K5 twice and need to get it replaced again. This item is poorly made and it was replaced the two times from Kia at over $500. This seems to be a problem with many of the 2022 Kia K5's. It's almost like it disintegrates when it rains. This is a very expensive repair here are the dates of repairs 02/2023, 04/2024 and the date of the incident that is still ... Read more
TOYOTA
GRAND HIGHLANDER
(2025) — STRUCTURE:BODY
Jun 19, 2025
Incident date: Jun 12, 2025
When going over rough or uneven roads, the car produces a strong low-frequency resonance, like a bass-heavy "boom". This causes a very uncomfortable feeling of pressure changing in my ears, gives me a headache and ear pain whenever I drive in local roads, which is the majority of driving in my area. This causes me to need to pull over and stop the car frequently to readjust my hearing. I've found ... Read more
Incident date: Jun 4, 2025
On June 4th I was in a hurry to get to work, pushed open my car door and started to slide in at which point the door unexpectedly to me swung back shut, clamping my head behind my ear pressing it against the top of the door frame. Everything stuck for about 1 second and then the door released my head. I am concerned that the door shouldn’t close so forcefully and should not bounce back closed wh... Read more
1 injured
Incident date: May 12, 2023
About two years ago, I had the windshield replaced because I had a crack in it. A certified tech approved by my insurance replaced it. Once that happened, I noticed the right A-pillar was loose. Thinking it was something they did incorrectly, I called and they came to fix it; however, a day later, it did the same thing. The clips would not fit correctly. While going down the road, it flew off and ... Read more
Incident date: Apr 1, 2022
The paint on my car is peeling all over. There has been a recall with other years of this vehicle but my specific year is not included in the recall. The paint peeling is the same color and issue as with the current recall. Please add my year into this recall so I can get some assistance from Toyota.
VOLKSWAGEN
TIGUAN
(2022) — STRUCTURE:BODY
Jun 18, 2025
Incident date: Jun 14, 2025
Rear sunroof glass spontaneously shattered while driving, no rock struck the glass.
Incident date: Jun 17, 2025
Electronic parking brake engaged and wouldn't release. Possibility of occurrence while driving. Problem has been confirmed by independent service center to have been caused by water leakage into the area where the parking control module is located. Water was found pooling in parking control module which corroded connecters. Vehicle has not been inspected by anyone but the service center. There wer... Read more
Incident date: Jan 31, 2024
There was no incident however I received a recall for a windshield piece that was back in 2024 and supposedly would be available for repair in the latter half of 2024. However nothing has been sent to me regarding this and when the piece came off it cracked my windshield so I have a crack across that as well.
Incident date: Jun 12, 2025
I have a Hyundai Santa Fe 2020 had it only a year my sunroof is a panoramic and it busted out of nowhere. Nothing hit it just shattered on its own when I was going down the road. I know nothing hit it because nobody was on the road near me and I looked around and saw nothing. I was told to report it here so that’s what I’m doing.
NISSAN
PATHFINDER
(2025) — STRUCTURE:BODY
Jun 18, 2025
Incident date: Jun 9, 2025
Driving down the highway going 65 miles an hour and the sun roof just exploded out hardley no glass inside,sounded like a shotgun went off. Its brand new Pathfinder called dealer and they said they never heard of that. Have never opened the sun roof window.
Incident date: May 7, 2025
2021 ram 1500 rear window seal is failing , water leaking in cab creating mold under floor mats.
Incident date: Jan 19, 2025
Passenger rear-sliding door will not open automatically/ will not properly re-latch despite multiple repair attempts (ie sensor and module replacement).
Incident date: Dec 10, 2023
This is about paint damage on my Optima is a known factory paint defect.This factory paint defect, specifically paint delamination causes bubbling, peeling then flaking off in large chunks while driving, has been reported on 2015 KIA Optima with white pearl paint. The damages ares are exposed to the metal, subject to rust and corrosion. On 5/30/35 KIA in Ontario, Ca. Body Shop Manager Yvonne Rami... Read more
Incident date: Jan 15, 2025
Factory installed windshield is leaking profusely due to faulty adhesive/primer. This is a well known issue that causes havoc on vital electronic systems and should be a national recall. The loose windshield bond can cause the windshield to detach during a crash. The failed windshield bond compromises the structural integrity of the roof.
Incident date: May 30, 2025
The lower opening in the front grille allows road debris to damage the A/C condenser. This repair has an average cost of 2500.00 to 2800.00
FORD
EXPEDITION
(2017) — STRUCTURE:BODY
Jun 17, 2025
Incident date: Jan 1, 2021
The rocker panels have rusted completely out. I've found information online where people have brought it to ford dealerships attention to be told ford knows water leaks into the rocker panels and sits and rots out. My kids have all caught their ankles and cut them horribly. Our back up camera only works once in a great while.
VOLKSWAGEN
GOLF
(2002) — STRUCTURE:BODY
Jun 17, 2025
Incident date: May 28, 2025
Certain conditions cause the electrics door locks to not function. When this happens, it is not possible to exit the car from the inside as the door handles are not operative creating a trapped situation potentially leading to injury or death if the case of a fire.
Incident date: Jun 9, 2025
Electronic tailgate randomly opens while driving and causes significant safety issue while hauling materials. Has happened multiple times.
Incident date: Jun 17, 2025
Complete rear tire assembly came loose from the unibody frame from rust. Not a drop of rust on the body of the car.Thank god we weren’t on the highway. they told me it was unfixable.Thank you Honda.And the recall stopped at 2011? Honda obviously doesn’t care about safety and human life.
NISSAN
PATHFINDER
(2022) — STRUCTURE:BODY
Jun 17, 2025
Incident date: May 10, 2025
My vehicle has experienced recurring water intrusion due to a clogged sunroof drain, causing significant moisture buildup, mold growth, and persistent odors inside the cabin. I purchased the vehicle in February 2024 and brought it in for this issue three times during the warranty period a few months later, where fixes were proposed each time. The fourth visit, five months past the warranty period ... Read more
Incident date: Jun 16, 2025
Driving 35 milers per hour down side road with no cars in front or behind us, and no cars passing us. The sunpanel burst and shattered into thousands of pieces .There was glass stuck into metal bar in rear, that’s how strong the explosion was. Pictures provided. I can confirm there was no chip in sunpanel prior to this happening. This is a huge safety issue. If the cloth panel was pulled back ex... Read more
Incident date: Apr 16, 2025
There is a massive rust spot under the driver side seating position where your feet would rest while driving. Seems as there isn't significant drainage holes in this area.
Incident date: Jun 9, 2025
Sub frame is rusted to the point of not being able to pass state inspection requirements.
Incident date: Jul 5, 2024
On July 5, 2024, I was driving on Hwy. 12 in Napa, California. The front pillar on my window flew off on the highway. Luckily, no other cars were around and no one was hurt. When I took my car in for service, I told them I needed it fixed and the other pillar looked at. Ford in Walnut Creek told me that they were on backorder and had no idea when I would get a replacement part. I called again... Read more
GRAND DESIGN
MOMENTUM
(2022) — STRUCTURE:BODY
Jun 16, 2025
Incident date: Jun 14, 2025
The issue with the frame having issues causing a safety concern and interior damages. When the frame over flexes it will stress other components, walls, trim, and cabinets.
Incident date: Jun 6, 2025
While on the road, the sunroof just shattered completely. In this instance, nobody was hurt as the cover below the sunroof was open and that caught all the glass pieces. The car is hardly 2 year old and warranty covered the repairs. The complaint is that Hyundai never gave a clear answer as to why this happened and what can be done to prevent it. There is no consideration of the passengers getting... Read more
Incident date: Feb 28, 2025
Dislodged Door Check NHTSA Action #PE23013 All 6 rivets broke off when the wind caught the door. The door was uncontrolled by opening it and would fly open and stress the hinges. The door check fell into the door therefore I couldn't open my window. I had a body shop repair the problem for $1476.12. I was unaware of the service bulletin. There was no recall. It was not inspected by authorities. N... Read more
MERCEDES-BENZ
GLC 300
(2020) — STRUCTURE:BODY
Jun 16, 2025
Incident date: Jun 3, 2025
Panoramic sunroof blew off vehicle while driving. Other drivers were put at a risk from a vehicle component flying through the air at high speed. The vehicle has been inspected by the dealership. No warnings prior to the problem. There is a recall with Mercedes Benz for this issue buy my VIN is not the included number but should be included.