Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 49,687 complaints - component: STRUCTURE:BODY
Incident date: Feb 5, 2026
My trunk lid is rusting away. Around the latch my hand has gone through it. We are not sure why this is happening.
Incident date: Dec 11, 2025
Component Structure: Equipment Summary: While driving when the weather is raining the water is dripping inside the SUV. A leaking, separating roof/windshield on the Range Rover often indicates a faulty windshield seal or, more commonly, clogged/disconnected sunroof so it appears to be separating parts or removing the glue. At this point its a matter of time there will be a separation or gap betw... Read more
Incident date: Nov 13, 2025
I am reporting a safety concern involving multiple loose windshield header bolts and cowl panel fasteners on my 2022 Mazda CX-9. The issue was discovered on 1/28/26 at approximately 44,000 miles. Several bolts securing the windshield header and cowl panel area were found loose. These components support parts located at the base of the windshield. Loose fasteners in this area raise concern about p... Read more
Incident date: Feb 12, 2026
The liftgate has had issues from the moment I purchased this vehicle. It had 30,000 miles and we purchased all extended warranty options. The liftgate often fails to close, especially in cold weather. There have been times I have to manually push the liftgate closed certain instances. This would not even work, and I unknowingly started driving my vehicle while the liftgate was still open about an ... Read more
Incident date: Jan 17, 2026
Safety Recall for quarter window trim detaching from vehicle. Passenger side visor dropping down with wires disconnect while driving. This recall and visor needs repaired ASAP
Incident date: Jan 19, 2026
Paint chipping…Honda refuses to assist. Paint has been chipping approximately 3 years now and it’s getting worse. The paint is coming off in chunks.
Incident date: Feb 11, 2026
This complaint is being filed as a follow-up to a previously submitted NHTSA complaint regarding door lock failures on my 2021 Toyota RAV4 Hybrid. Since the original complaint, a second door has now failed. In addition to the front passenger door, the rear passenger-side door will no longer lock or unlock electronically using the key fob or interior power lock button and must be locked manually. ... Read more
Incident date: Nov 28, 2025
Driver side door hinge broke, it’s making it difficult to open and close the door. It’s also making a loud noise when opening and closing the door.
Incident date: Sep 30, 2025
Lexus TX hood flutters at highway speeds, Dealers acknowledging the issue and confirming no repairs available. Created a case with Lexus corperate office, so far no resolution after submitting vehicle report from dealer visits. This issue is similar to GX hood issue, but Lexus is not looking into this and acting like we are not aware of this and no one informed.
Incident date: Feb 11, 2026
Component or System Failed: Rear liftgate glass (rear window) shattered unexpectedly. The glass is available for inspection upon request. Description of Incident: Vehicle is a 2019 Acura RDX located in Massachusetts. I started the car from my remote. While the vehicle was parked, I closed the driver-side door and the rear liftgate glass immediately shattered without impact. There were no prior cr... Read more
Incident date: Feb 9, 2026
While driving under normal conditions, a body panel detached from my vehicle and flew off without any collision, impact, or external cause. This was not an accident. The vehicle was being operated properly, and the failure occurred spontaneously, creating a significant safety risk to myself and other motorists. Since purchasing this vehicle less than one year ago, it has been subject to multiple ... Read more
TOYOTA
SIENNA HYBRID
(2025) - STRUCTURE:BODY
Feb 11, 2026
Incident date: Feb 11, 2026
The hinge has broken from the body, causing the liftgate to fail to close the back trunk area of the vehicle. The defective hinge has caused misalignment of the door and an unsecure compartment which is a violation of NC State Law according to NC GS 20-116. This puts the passenger's and driver of the vehicle and other surrounding vehicles at risk by failing to stay aligned or seal properly. I fear... Read more
Incident date: Nov 11, 2025
While driving on Interstate 10 at 70 mph the upper section of the front grille broke off. After the part broke off it contacted my windshield before continuing to fly off behind him. Not only putting me in danger but also anyone traveling behind me. From online research the is a recall for this truck except the 2022 models after the same thing happening.
VOLKSWAGEN
ID.4
(2023) - STRUCTURE:BODY
Feb 11, 2026
Incident date: Feb 7, 2026
The lift gate glass shattered / exploded while sitting at a red light.
Incident date: Jan 24, 2026
THE RECALLS ITS WAS BEFORE OF MY ACCIDENT NOW MY CAR ITS WORKS GOOD BUT CANT PASS BRAKE LIGTS INSPECTION DMV REQUIREMENT.
Crash
Incident date: Dec 8, 2025
- Rear window shattered without impact or any signs of stress. - Safety at risk if driving and breakage occurs. In this case I was away from the parked vehicle when the shattering occurred. - There are quite a few reports of this issue online in Facebook Acura owner groups and in published news stories such as this: [XXX] - In my case, it was inspected by the repair company and confirmed to be ... Read more
FORD
EXPEDITION
(2008) - STRUCTURE:BODY
Feb 10, 2026
Incident date: Feb 1, 2026
Tesla has completely removed the rear door manual release latch in my late 2023 Model 3 Performance. This elevates the concern of the ongoing NHTSA Defect Petition DP25002 (opened December 2025), which investigates similar issues with emergency egress controls on Model 3 vehicles, citing them as "hidden, unlabeled, and not intuitive." Again, in my late 2023 Model 3 Performance, these are entirely... Read more
Incident date: Feb 10, 2026
It is a very well known issue with these make and model trucks, ( 19-current Silverado 1500,2500,3500) that the eurethane on the back glass and the back glass track/frame cracks and leaks water causing an unsafe environment inside the vehicle if not caught. There is little to no visible evidence this occurs unless you really look and or take apart the headliner and rear spoiler on the cab to searc... Read more
Incident date: Feb 5, 2026
On [XXX] I purchased a brand-new 2024 Nissan Altima SR from Vaden Nissan located at 10421 Abercorn Street, Savannah, GA 31419, Phone 912-920-5600; with approximately 25 miles on the odometer. On the day of purchase, the vehicle emitted a noticeable mold odor inside the cabin. The vehicle was returned to the dealership on March 11, 2024, due to the mold odor. It was again returned on March 13, 202... Read more
Incident date: Dec 11, 2025
Door latches freeze and doors will not shut.
Incident date: Feb 9, 2026
I brought my 2019 Ford Flex to World Ford Pensacola for two open safety recalls: 25SA9 (Rearview Camera) and 25SB8 (B-Pillar Trim). Despite the B-pillar trim being already detached (failed component), the dealer refused to document the inspection for recall 25SB8. Furthermore, on Invoice #XXX, they incorrectly documented recall 25SA9 as ‘Only for Mustang’, even though my vehicle is a Ford Flex... Read more
Incident date: Feb 9, 2026
My driver sliding door will not open or close manually or automatically. This is concerning because if I was to ever get in a wreck and my van was struck on the passenger side, we wouldn’t be able to get out of the car because the other door won’t open. I did see that 107,000 vehicles were recalled due to this same problem I’m having. Obviously looking online, this is affecting more than ... Read more
Incident date: Feb 5, 2026
for 2 years we have had intermittent issues with sliding doors not opening. The doors will not respond to the handles in or out, or remote control or door button. at 2 years old the doors jammed so bad my child was trapped in the middle. Finally we tried pulling on the door that was open about 6" and the rear window exploded. seems to be some sort of electrical override. really surprised the do... Read more
CHEVROLET
SILVERADO 1500
(2019) - STRUCTURE:BODY
Feb 9, 2026
Incident date: Feb 7, 2026
The paint on the tailgate chipped off
Incident date: Jan 10, 2025
Driver & passenger door windows on many 2010-2017 Dodge Challengers activate repeatedly on their own during driving and after ignition is turned off causing the battery to completely drain overnight & sometimes after only one or two hours after the ignition is turned off. There was a TSB#23-039-11. This TSB does not apply to my 2013 Challenger. Parts are extremely expensive and the car leaves m... Read more
Incident date: May 10, 2025
JUST LAST YEAR, I STARTED NOTICING THAT BOTH OF MY FRONT SEATBELTS ARE NOT FULLY RETRACTING WHEN I AM BUCKLED OR UNBUCKLED. WHEN I UNBUCKLE MY SEATBELT, I HAVE TO MANUALLY RETRACTED BACK TO ITS POSITION. ALSO, WHEN I HAVE BOTH SEATBELTS BUCKLED, I HAVE TO MANUALLY RETRACTED IN ORDER TO SECURE MYSELF AND MY PASSENGER. THIS HAS BECOME A SAFETY ISSUE FOR ME AND MY FAMILY AS THIS IS NOT SAFE ENOUGH IN... Read more
Incident date: Jul 25, 2019
My son and I were in a major crash on a freeway, we were hit by a semi-truck, sent into a spin, hit by another vehicle and stopped by slamming into freeway guardrail. The car was totaled. My son was driving and airbags on the drivers side all deployed but nothing deployed on the passenger side at all.
Crash
Incident date: Feb 6, 2026
All the fiberglass Bkack trim and the Gray door panels and the middle armrest are causing skin irritation to any person that come in touch with them. I havee owned this Truck for so many years, the problem started about 4 years ago, since I only use it for towing the camper I have ignored the issue for sure this very inconvenient to sell a vehicle with only 87k because of the manufactur cheap trim... Read more
Incident date: Jan 12, 2026
I am writing to formally report a significant structural failure regarding the power liftgate system on my 2020 Toyota RAV4 Hybrid XLE. Recently, the trunk began failing to close properly. Upon a detailed inspection, I discovered that the sheet metal surrounding the hinges has suffered catastrophic failure. The left-side hinge mounting point is severely fractured, and the right side is exhibiting... Read more
Incident date: Feb 8, 2026
Structural crack in molded in color roof compromising the integrity of vehicle roof.
Incident date: Feb 8, 2026
Upper grille deflector flew off vehicle while operating. No previous damage, just flew off. There is the same issue with my make and model that gmc issued a recall for but it is not appearing for my VIN
CHEVROLET
SILVERADO 3500
(2021) - STRUCTURE:BODY
Feb 8, 2026
Incident date: Feb 3, 2026
... Read more
Incident date: Jan 26, 2026
Hi as I was driving my car on a clear road no cars near my car all of a sudden my sunroof exploded as if it was shot my a military tank we panicked thankfully tried to maintain calm and it didn’t hurt my children and thankfully no car was around as the sound did put us at panick mode which could have resulted in a car crash from the cause of the incident
Incident date: Feb 7, 2026
I am experiencing an ongoing issue with my vehicle’s rear passenger door. The door frequently cannot be opened from either the inside or the outside. At first, I believed the problem was related to the child safety lock. However, even after confirming that the child safety lock is fully disengaged, the door still fails to open from both inside and outside. Occasionally, after turning the vehic... Read more
Incident date: Jan 10, 2026
The rear doors are not equipped with manual door releases. In the event of a crash or fire the rear seat passengers would be trapped and would only be able to exit over the front seats and front seat passengers. If the front doors were damaged or front passengers incapacitated the egress for the back seat passengers would be severely impacted. If a fire would occur the situation would be exacerbat... Read more
Incident date: Feb 6, 2026
A recall has been issued due to the quarter window on the vehicle may have been built with trim that may detach from the vehicle and may become a road hazard. FCA US is not fixing this repair in a timely manner and has placed a "stop sale" on the vehicle. As a result, this vehicle remains a hazard and is severely reducing the value of the vehicle. This is all caused by FCA US's failure make a simp... Read more
Incident date: Feb 6, 2026
The hood came up while driving
Incident date: Nov 21, 2025
I am reporting a safety defect involving the front passenger door lock actuator on my 2021 Toyota RAV4 XLE Hybrid. The front passenger door will not lock or unlock using the key fob or the interior power door lock button. The door must now be locked manually. This defeats the vehicle’s automatic locking system and creates a safety and security concern. This condition prevents all doors from be... Read more
Incident date: Jun 6, 2022
I turned off the car and went inside the house. I was outside and could smell smoke. I walked to the front of the house and saw my neighbor who was calling 911 due to flames from my engine. The flames reached the yard and my garage where minor damage occurred. The vehicle was completely engulfed in flames before the fire department extinguished it.
Fire
Incident date: Jan 23, 2026
On 10/12/2025, we noticed the driver's side rear door would not latch properly while shopping. We contacted the dealer the following Monday and dropped the vehicle off for inspection on 10/15/2025 at Classic Ford of Columbia, SC. Two open recalls were identified: Manufacturer Recall 16S30 (NHTSA 16V643) - Door Safety Latch: The pawl spring tab in the side door latch broke, preventing secure latch... Read more
Incident date: Feb 1, 2026
While performing a factory recall on the RV, the mobile RV tech discovered underlying issues. He suggested that we get an in-depth evaluation. I contacted and dropped the RV at the shop for diagnosis. The shop discovered extensive frame damage (weld break) at the main beam connecting the pin box and also total frame break and separation on the upper deck floor support. There is substantial floor s... Read more
Incident date: Mar 1, 2024
Found Drivers door hard to open and close. Took vehicle to Body shop. Had to replace door.
Incident date: Jan 23, 2026
Drivers door became hard to open and close. Found driver front door stop damaged / welds broken and separated from door interior.
Incident date: Apr 6, 2025
Vehicle: 2024 Ford F-250 Component: STRUCTURE – SUNROOF/MOONROOF Summary: While driving at highway speed (~75 mph) on I-75, the twin-panel moonroof suddenly exploded outward with a loud bang. All glass was expelled upward/outward; no glass fell into the cabin or onto the sunshade. No vehicles nearby, no overpasses, no impact evidence on paint/roof, no strike point visible on remaining glass edge... Read more
Incident date: Jan 7, 2026
The forward trunk also known as the Frunk does not have the legally required interior release. I have children. I train them how to use a trunk emergency release. This car does not have one for the Forward trunk. This is a serious safety hazard.
Incident date: Feb 5, 2026
When pulling into a driveway, sudden acceleration while slowing down caused crash into side of the garage and damage to the right front fender, side panel and hood.
Crash
Incident date: Feb 5, 2026
I was informed to reference this code PE24029. 2021 5th Wheel - Grand Design Solitude 310GK. Frame cracks and separation. June 2025, contact made with Grand Design and they approved for us to obtain a welder. We did. It did not correct the issue and we contacted Grand Design again. Our Unit has been in the repair shop since December10, 2025. Back and forth emails with Grand Design. Sides need to... Read more
Incident date: Aug 28, 2024
Over time, the trunk became increasingly difficult to open, progressing from what appeared to be a hands-free sensor issue to requiring a little manual force to open. It can be inspected upon request. The vehicle is not even one year since purchase and has around 8000 miles driven. The dealership has reproduced the issues and states it is an alignment issue between the trunk and the car's body but... Read more
Incident date: Feb 5, 2026
In cold weather all four vehicle doors would open randomly when driving, forcing occupants to manually hold them shut. Owner found recall 18N03 was active for vehicle and took the vehicle to Ford dealership for service of recall. The issue continued after service and the owner inspected vehicle following the recall procedure distribution from NHTSA to discover the dealership partially and incorrec... Read more
Incident date: Feb 2, 2026
What component or system failed or malfunctioned, and is it available for inspection upon request: *Drivers side airbag component malfunctioned *Yes the vehicle is available for inspection How was your safety or the safety of others put at risk? *The drivers side airbag component has been ruptured since 2024 and given that the bag could deploy and kill me the driver along with others in the car ... Read more