Consumer Safety Complaints

Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.

2,215,138 Total Complaints

138,663 Reported Crashes

56,255 Reported Fires

8,561 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.

The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 49,040 complaints — component: STRUCTURE:BODY

Incident date: May 28, 2026

The sunroof leaks into the car causing a moisture issue. As someone with asthma and allergies this is a potential mold risk.

Incident date: Mar 10, 2025

When it rains the sunroof leaks, took it the dealership, they replaced the drain grommets and it still does the same thing again two days later when it rain.

Incident date: May 27, 2026

In early 2024, we learned our 2011 Ford Explorer was under open recall (NHTSA #24V031) for the A-pillar windshield trim, which could detach and create a road hazard. For two years, our Ford dealer said repairs could not be done due to parts availability. The A-pillar trim detached three separate times, including once at 75 mph on a highway, causing fear and danger. The vehicle’s elderly owner st... Read more

Incident date: May 22, 2026

The door handles have a defect. The chrome peels off unexpectedly, outside of normal wear and tear, and may cause a deep cut to a person’s finger. It cut my son’s finger, causing bleeding. After researching, I found online that that this has happened to many other people.

1 injured

Incident date: Jan 30, 2026

Slide out on RV repeatedly failed to fully extend and retract. Was told by RV repair shop that structural failure was the cause. The problem was discovered and confirmed by a dealer service center. As of 5-27-2026, it has not been inspected by the manufacturer. The structural failure could have caused the slide out to unexpectedly extend while in transit. The structural failure could also cause a ... Read more

Incident date: May 17, 2026

My Cadillac Lyriq 1GYXPZRL1TZ601181 Has dents on the passenger roof rail. There are three dents one above the front door and 2 on the rear door. I discovered the dents on May 17, 2026 and I showed my local dealer on May 18, 2026. I have not been in a hail storm. My dealer said I need to file an insurance claim. Upon further research I have discovered that other owners have reported the same myste... Read more

Incident date: May 26, 2026

I am submitting this complaint regarding a possible airbag/SRS system failure involving a Hyundai vehicle. On May 26, 2026, the vehicle was involved in a severe front-end collision resulting in major structural damage to the front end, including the hood, bumper reinforcement, radiator support, and engine compartment. Despite the significant impact damage, none of the airbags deployed, including t... Read more

Crash

Incident date: Apr 8, 2026

Automatic sliding doors will not unlock or open at all- not manually, not with the inside door buttons, not with my key fob, and not with the automatic buttons on the front ceiling of the van. I have 3 young children all 5 and under. This is an EXTREMELY dangerous fault that puts all of their lives into danger! The inconvenience of a grown adult having to climb through the back hatch to lock her k... Read more

Incident date: Nov 1, 2025

The Moon Roof glass, which is not designed to open, developed a non-impact, or stress fracture. Since it is not supposed to open, the glass is a structural part of the vehicle. It was not cracked when I first took possession of the vehicle, and since I did not open the interior screen all winter, I never noticed the crack. I reported it to the dealer, but it did not take responsibility or offer... Read more

Incident date: May 22, 2026

1. The failed component was the panoramic sunroof glass. The glass spontaneously shattered and blew inward into the cabin while the vehicle was in normal operation. Yes — the vehicle and the remaining glass fragments are available for inspection upon request. 2.How was your safety or the safety of others put at risk? The failure created an immediate and severe safety hazard. When the sunroof exp... Read more

Incident date: May 26, 2026

On May 26, 2026, my 2019 Ford Expedition suffered a total systemic safety failure that resulted in my toddler being locked inside the vehicle in direct sunlight, requiring an emergency extraction. I used the FordPass app to unlock the vehicle and opened the driver’s door and passenger door on the diver's side. I placed my bag containing the proximity key fob onto the driver’s seat floorboard w... Read more

Incident date: May 25, 2026

My driver side door is unable to open due to the pressure pad. This is a known problem to Cadillac. I have already had to have 2 door handles replaced on the passenger side. It is unsafe to not be able to enter the driver seat of your vehicle in an emergency.

Incident date: May 16, 2026

The power liftgate and pinch sensor system on my 2024 Toyota Sequoia Platinum continues to malfunction intermittently and creates an ongoing safety concern. The liftgate frequently fails to close using the electronic controls and instead emits two warning beeps before becoming completely unresponsive, forcing the liftgate to be manually pushed shut. The pinch sensor system appears to falsely dete... Read more

Incident date: May 20, 2026

While Driving on I-10 I drove threw a small dust devil doing 78 mph and the drivers side trim next to the window flew off. There were other vehicles behind me and beside me. I did notice the cars behind me slowed down. There was no waring before hand. no sound, no movement, nothing. The Vehicle was just under 6,000 miles. I took it to Las Cruces Nissan. Ordered the part. The parts guy informed me... Read more

Incident date: May 24, 2026

While backing up the vehicle, the front passenger seat belt retractor pretensioner suffered an inadvertent, spontaneous pyrotechnic deployment. There was a loud pop resembling a firecracker, immediately followed by smoke in the cabin and the odor of gunpowder. The force of the explosive deployment dislodged the interior B-pillar trim panels. The passenger front seatbelt has been locked into place.... Read more

Incident date: May 25, 2026

On May 25, 2026, at approximately 3:30 p.m. Central Time, after the vehicle had been operated under normal conditions and subsequently parked, a fire originated within the vehicle’s engine compartment and/or under-hood area. Personnel from the Milwaukee Fire Department responded to the scene and extinguished the fire. An official fire investigation report is pending and is expected to be availa... Read more

Fire

Incident date: May 13, 2024

The "my sky" sunroof on this vehicle will open but not close. It has been a problem since the vehicle was purchased in 2018. It has been in and out of Central Avenue Chrysler Jeep for repairs. There are two cases with Jeep customer care. The sunroof was supposedly repaired in Octover 2024 but it still never operates properly. Now the sunroof is frozen in the open position. Even the dealershi... Read more

Incident date: May 14, 2026

While driving at highway speeds, the factory sunroof glass panel of my brand-new Honda CRV spontaneously exploded outward with a loud bang, sounding like a gunshot. There were no vehicles directly ahead of me and no overpasses nearby. The sudden explosion caused immediate driver distraction and threw glass fragments, presenting a severe safety hazard at high speed. There were no warning indicator... Read more

Incident date: May 1, 2026

The underbody shield is held up partially by plastic nuts that get loose casing the shield to rattle at speed over 60mpg. I read multiple reports from other owners on reddit. Tightening these plastic nuts help ressolve the rattle temporarly, but the nuts are flimsy and keep spinning. You can't really tighten them well. A good remedy from Hyundai would be to replace these flimsy plastic nuts with m... Read more

Incident date: May 22, 2026

To whom it may concern, On [XXX] at around [XXX] PST, I was taking my car to get a car wash at Quick Quack Car Wash located in [XXX] . While waiting in line for the other cars to go in, all of sudden I see a huge fire flame shoot out from under the hood. My car was on full fire extremely rapidly, in front of the multiple cars and near the entrance of this car wash, while this car was in fire I ra... Read more

Fire

Incident date: May 25, 2026

I was driving, my front grill protector that was fixed with recall flew off again. This needs to be fixed. The part flew off hit my window and almost hit two cars that were behind me. This could of resulted in a bad accident. No warnings, it just happened.

Incident date: May 22, 2026

Failed door check attachment point on driver side. Door has issues when opening and closing.

Incident date: May 22, 2026

The trim around the windshield is dry rotted and falling off. Pieces fly off driving down the road which could be dangerous to other drivers and damage their vehicles.

Incident date: Dec 1, 2025

Regarding 2021 Grand Design Momentum 376THS: Compartment doors popping open during transport; Grand Design Customer Satisfaction Campaign TSB-24-001 dated 11/1/2025 regarding frame flex and wall securement. Returned to dealer on 12/1/2025 for inspection. Dealer found the following: All doors except p/s compartment door warped or bowed; P/S cracking in sidewall paneling on slides Front cap molldi... Read more

Incident date: May 17, 2026

The Automated Emergency Brakes did not activate. This car hit the next car on the street. I was driving when I noticed the brake lights on the car in front of me, so I applied the brakes. Though it did not work, as this car is equipped with the Automated Emergency Brakes feature, it was expected that the car would activate the feature to stop to avoid impact and an accident. Which did not happen, ... Read more

Crash

Incident date: May 23, 2026

I am reporting a serious safety concern involving a 2024 Chevrolet Tahoe with approximately 23,000 miles.I have a video recording of it . While the vehicle was being driven, water suddenly began actively dripping from the rear cabin light/headliner area into the interior of the vehicle. There were children inside the vehicle at the time, including a child seated directly underneath the area wher... Read more

Incident date: May 23, 2026

The rear portion of the moonroof on the vehicle, spontaneous imploded while sitting in the parking area in the middle of the night we have video evidence to prove that nothing happened to the vehicle during the night, and it also appears that the moonroof imploded from the inside as it expanded towards the outside of the body.

Incident date: May 22, 2026

I was driving on the freeway no where near an overpass going about 65mph when the front panel on my panaromaic sunroof exploded and glass went everywhere. There is no signs that a rock could have possibly hit it. My safety was at risk because I could have crashed and broken glass rained down on me. There were no warning signs and the vehicle has not been inspected yet, but it will be.

Incident date: Mar 19, 2026

I had been driving for over an hour and heard a sudden explosion that made me think there was a gunshot and heard glass shattering but couldn't see anything. I was fearful so I drove further down to the fire dept to assess to the damage and ensure no one was following me. Called 911 for help because I was so shaken. Discovered the back portion of my panoramic sunroof had exploded.

Incident date: Apr 3, 2026

Vehicle: 2016 Toyota RAV4 Color: Factory Super White / Blizzard Pearl (whichever applies) I am filing a complaint regarding a well-known latent manufacturing defect involving peeling factory paint on my 2016 Toyota RAV4. The original factory-applied white paint is peeling and delaminating from the exterior metal body panels under normal use and maintenance conditions. The paint failure appears un... Read more

Incident date: Sep 6, 2024

Real bumper assembly rotted off the frame was dragging behind the truck I'm at 60mph luckily nobody was behind me pulled over and removed it all both frame rails was rusted in half Hanging On by a little piece every place I called will not fix it want me to buy a whole frame truck has 220 miles on it with no rear bumper

Incident date: May 21, 2026

Vehicle failed inspection due to premature rust perforation damage of rear subframe caused by a plastic cover trapping water against the metal. Vehicle otherwise passed inspection.

Incident date: May 21, 2026

Driving down the interstate and the front trim bezel on the hood flew off. The plastic clips broke from underneath. GM had a recall on this same issue in 2022 but not 2023 yet. Could of had an accident with the piece flying off at interstate speeds.

Incident date: May 21, 2026

The attaching nut and bolt holding the left suspension to the rear subframe worked itself lose. The nut had completely fallen off. The corresponding bolt was merely hanging on but was about to fall off too. The vehicle was behaving weirdly and unstable even at slower speeds.

Incident date: Feb 1, 2026

The roof glass is unusually susceptible to failing and cracking under minimal impact. A very small item such as a pebble impacted the roof. The glass cracked. I understand the roof glass is a structural component. I would not expect a roof to require complete replacement due to a minor pebble.

Incident date: May 16, 2026

Door failed to open from inside. Vehicle was used to travel approximately 6 miles from my home to a store. Upon arrival, the vehicle was placed into park. The door would not open from the inside and I was unable to exit the vehicle. Attempts were made to lock and unlock the door, in addition to pushing on the door with my body while holding the door handle in the open position. Only after placing... Read more

Incident date: May 11, 2026

We were crossing under the light to go to the gas station and we believe the car that hit us ran a red light. It caused right rear damage and side airbags to deploy. There's a metal piece in the tire and its undriveable.

Crash

Incident date: Mar 19, 2026

My MIC roof cracked, and I only have 6700 miles on the vehicle. I am now reading that my roof could blow off.

Incident date: Mar 5, 2026

Noticed that my hardtop was cracking around the rear windows. This is a know issue with Ford and is being replaced under warranty. Unfortunately, my vehicle is outside of the original 3 year 36,000 mile warranty period by just over 6,000 miles that would qualify for replacement. The dealer quoted over $10,000.00 to replace the entire top since all roof panels appear to be affected. This is almost ... Read more

Incident date: Mar 29, 2026

Delamination of roof and cracking with leaks

Incident date: Mar 3, 2025

The molded in color hardtops are bad on these Ford Bronco’s. I wanted to report it because mine started cracking, fading, delaminating, and leaking after the vehicle was only 3 months old. They are very defective. Ford warranty replaced mine after a full year of me going back and forth to the dealer to argue about it. It was a long process that I never expected on a brand new vehicle. I’m alre... Read more

Incident date: May 19, 2026

There is a bad glare that comes off the hood scoop on the bison edition that blinds a driver while driving causing a high risk of an accident

Incident date: May 5, 2026

When I was driving through a residential neighborhood going about 30 mph the hood latch assembly snapped right there where it is bolted down to the frame which entailed smashed my windshield and dented my hood so therefore I don't feel I should be held responsible to replace them if it wasn't an act due cause of me. I feel that the hood latch assembly failed on your guys's end so it must be a faul... Read more

Incident date: Apr 30, 2025

My white paint has started chipping in big chucks all over the car on every panel

Incident date: May 1, 2026

Dear NHTSA, I would like to submit a safety complaint regarding my 2026 Volvo XC60 Ultra, purchased new and currently with approximately 5,939 miles. I am submitting this complaint because I have experienced repeated vehicle behaviors that I believe may have safety implications and have significantly affected my confidence in the vehicle. The concerns include: Brake behavior concern I have exp... Read more

Incident date: Jan 5, 2026

Rear glass window on convertible soft top is prematurely separating/delaminating from top assembly on 2020 Mercedes-Benz E350 convertible with under 8,000 miles. Glass is integrated into the convertible top and failure may lead to reduced rear visibility, possible glass detachment, water intrusion, and safety hazard while driving. This appears premature and inconsistent with expected vehicle life.

Incident date: May 1, 2026

The vehicle previously underwent a sunroof recall repair; however, the repair appears to have been performed improperly. The sunroof seal was never replaced as required, which has resulted in ongoing water intrusion. The vehicle now shows two visible areas on the body with paint bubbling and surface rust consistent with water penetration and moisture retention caused by a failed or defective sunro... Read more

Incident date: Dec 26, 2025

This is in reference to Safety Campaign 26S32. My fiancé owns a 2025 Ford Bronco 5 door and her roof has the same exact issue that is described in this safety campaign. Before the vehicle had 5000 miles on it the roof had already begun to show cracks, honeycombing and is beginning to show signs of delamination. The vehicle is going to our local dealer in a week to hopefully have the roof replaced... Read more

Incident date: May 16, 2026

The hood release latch cable on my 2021 VW Atlas snapped, making it impossible to access the engine compartment. This happened as I was at the store to change the battery in my vehicle. I had to jump start the vehicle twice earlier that day, as the battery was wearing out. Because the hood would not open, I was unable to change the battery. Luckily, the vehicle started, so I could drive it home, b... Read more

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

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