Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 49,687 complaints - component: STRUCTURE:BODY

Incident date: Jul 4, 2020

I have a 2016 Metallic Gray Toyota 4Runner and there appears to be a clear-coat defect on the hood and roof.

Incident date: Jul 27, 2026

Vehicle has loose horn emblem Vehicle Heat/AC front not operable Vehicle driver side sliding door inoperable. Subject: URGENT SUPPLEMENT TO NHTSA COMPLAINT #11753124 — Unresolved Safety Recalls, Airbag Hazards, Dealer Refusal/Delay, and Conflicting Parts Availability Information Vehicle: 2008 Dodge Grand CaravanNHTSA Complaint: #11753124Mopar Corporate Case: #97575701 I am submitting this as... Read more

Incident date: Feb 13, 2026

The fuel filler door assembly on this 2017 Toyota Sienna failed structurally due to a defective hinge mechanism. This defect directly compromises a critical vehicle safety system. The Sienna is engineered with a physical safety interlock cable that links the fuel door to the driver-side sliding passenger door. This system is designed to prevent the heavy power-sliding door from operating while th... Read more

Incident date: Aug 22, 2026

On August 22, 2026, while driving my 2022 GMC Sierra westbound on State Route 84 at highway speed, with strong westerly winds of approximately 35 knots, the front passenger-side wheel-opening molding/fender flare completely detached from the vehicle without warning. The detached molding struck the passenger-side exterior mirror and narrowly missed a motorcyclist traveling behind me. This created ... Read more

Incident date: Nov 22, 2016

Issue happened in November 2016. The glass sunroof exploded while driving NE on I-44 just SW of Springfield MO. The reason I am reporting this now, is that I saw a news article about this happening often. Until I saw the news article I thought it was a one of event. We did not witness anything hitting the car/sunroof. I don't expect anything from this report. I just wanted report that a Ford Fo... Read more

Incident date: Aug 1, 2026

The windshield cowl and trim pieces keel breaking. If I didn't keep an eye on them they would just end up flying off causing road debris or projectiles

Incident date: Jul 31, 2026

The front grill by design has bigger holes with potential of rock hitting radiator . I have seen very small damage to radiator more like superficial. A bigger rock could damage the radiator

Incident date: Aug 29, 2026

While driving on the roadway at approximately 5,841 odometer miles, the vehicle's fender moulding/flare clip retention failed, causing the moulding to loosen and completely detach from the vehicle. The detached fender moulding separated in transit, creating an immediate road debris hazard for surrounding traffic and trailing motorists. The detached component was recovered with cosmetic surface d... Read more

Incident date: May 13, 2026

I purchased a 2007 GMC Envoy from Premier Auto Sales in [XXX] in XXX. I put down $1,250 and I pay $500 a month, $250 bi-weekly. I owe $4767 left on the vehicle in total. A month or two after I bought the vehicle, my car started driving rough and not being able to handle small bumps without rocking violently. I took the vehicle to Jay's Auto Repair in [XXX] where the owner [XXX] placed the vehicle ... Read more

Incident date: Aug 30, 2026

Power sliding door on driver side cable snapped. After closing door and trying to use the door without power unable to open or close the door at all. Passengers forced to use alternate door for exit of vehicle.

Incident date: Aug 30, 2026

I would like to report 3 issues. One, happened yesterday, XXX. Driving on [XXX], in clear weather, no obstacles, no vehicles around, the vehicle engaged emergency breaking and pulled seatbelts as if there was an imminent crash. Second issue, the carpet behind rear doors is separating on both sides, preventing the rear doors from closing normally and it is catching the seatbelt prong. Third iss... Read more

Incident date: Aug 1, 2026

On August 1, 2026, the right rear passenger door of our Genesis GV70 opened while we were traveling approximately 75 mph, approximately 25 minutes into our drive. We purchased the vehicle new on March 20, 2026. During the approximately 25 minutes of driving before the incident, we received no door-open or door-ajar warning. The warning first occurred when the door physically opened, providing no a... Read more

Incident date: Aug 29, 2026

The shark-fin antenna housing on my Acura ZDX appears to have a defect in the way it is secured to the vehicle. The housing can separate from the roof during normal vehicle operation, creating a road hazard and potentially striking another vehicle, cyclist, or pedestrian. I reported the issue to Acura, but the company stated that the repair was not covered under warranty. I have found reports fro... Read more

Incident date: Aug 29, 2026

lower exterior door molding panels completely detach and fly off the vehicle at highway speeds due to a failure of the factory plastic mounting clips, creating an immediate road debris hazard for vehicles traveling behind me.

Incident date: May 7, 2026

The paint is peeling off of my hood and on the sides of my car I have noticed other Hyundais with the same problem I tried to go through warranty and Hyundai wouldn't help me I've noticed in the past that they have had recalls on their vehicles for paint and I believe that this needs to be a recall also

Incident date: Aug 17, 2026

The white paint on this vehicle is peeling off. It may come off in a large amount driving down the highway which could cause a safety issue for any vehicle nearby. Honda is aware of this defective paint and should be made to repaint this vehicle no matter when the grace period ranout.

Incident date: Feb 27, 2026

The moonroof on my car spontaneously shattered while I was driving on the highway. It made a very loud noise like a large object hitting the top of my car. There was no prior warning and no other vehicles were close to me at the time. I was not driving under a bridge or overpass. The sliding roof panel was closed, but I heard wind and there was shattered glass on the top of sliding roof panel. If... Read more

Incident date: Apr 1, 2026

The driver's side door is cracked at the door hinge assembly. This is a widely documented defect. My door cracked at 50,000 miles. There are thousands of 2019-2024 Nautilus's with this defect. Lincoln wants $5,000 to replace the door. They offered $2,000 toward the repair. This should be a recall.

Incident date: Aug 29, 2026

Child entered our vehicle and was UNABLE to exit/open his door (driver's side passenger door) from inside. The child locks were not enabled. The door would also NOT open from the outside. When entering service mode, a VCLEFT_a187latchReleaseFailedR error was present. I looked up on Tesla service how to manual release the door. It states to use a fingernail or flat tool to open the plastic flap i... Read more

Incident date: Aug 11, 2026

After vehicle has been parked for awhile, for example over night, there is a Popping sound or Clunking from front of vehicle after moving vehicle and applying brakes at first stop. Noise has been there since 2024. Popping, Clunking sound only when when vehicle parked again. There is also a loud Clunking sound sometimes, sounds like it is from the right front suspension, when driving on irregular,... Read more

Incident date: May 1, 2026

I am reporting recurring water intrusion into my 2020 Acura RDX following significant rainfall. The first water intrusion resulted from heavy rainfall in April 2026. I did not discover the water inside the vehicle until May 1, 2026, when I found water accumulated on the driver-side floor. I filed an insurance claim after discovering the damage. Following the May 1 discovery, Gunn Acura, where I ... Read more

Incident date: Aug 28, 2026

I am reporting recurring water intrusion into the driver-side passenger compartment of my 2020 Acura RDX following significant rainfall. This has occurred multiple times. The most recent incident occurred on August 28, 2026, following heavy rainfall. Water entered the vehicle and accumulated on the driver-side floor, leaving the interior floor in a puddle. I documented the water intrusion with ph... Read more

Incident date: Feb 15, 2024

Ford is using a heavy, wax inside the bottom of the door/side panels. When the weather gets hot, this wax softens, and runs downward, and solidifies directly over the tiny weep holes at the bottom of the doors, trapping rain and wash water inside the door panels. I Always have to clear the weep holes over and over after a carwash or rain storm. The windshield Leakes water and drips on the dashbo... Read more

Incident date: Feb 2, 2024

Doors are not unlocking on open from the outside both front doors from inside and out do not open unless you pull three or four times the rear doors the passenger side rear door does not open at all. It’s like it doesn’t unlock and the driver side rear door only opens if you pull a handle like four or five times.

Incident date: Aug 3, 2026

When I arrived at my campground the gray tank fell completely out of the underbelly. When checked it was only being held up by a thin plastic strap. Under further investigation the black tank and the 2nd gray tank wasn't secured by anything. Also the whole back wall leading to the patio is pulling away from the roof and walls of the rv. It could have fell out while traveling and could have hit a v... Read more

Incident date: Aug 28, 2026

While riding in Tenn. route 68 we were diverted around an accident into the left hand shoulder. I went through the rumble strips and the vibrations caused the entire windshield assembly to break apart and fall off, hitting the front fender causing me to run it over as well as the other riders with me. It freaked me out and caused me to run into the grass ditch. i kept the bike upright but could ha... Read more

Incident date: Aug 24, 2026

*I believe the frame to my Grand Design RV is broken/failing again and is available for inspection. *If the frame fails and breaks it will come detached from the tow vehicle possibly injuring or worse killing people. *The problem is visible to see as there is at least one broken weld and lag bolts/screws backing out that no longer hold the frame to the wall structure. *The vehicle was previously ... Read more

Incident date: Jun 1, 2026

Rear bumper sagging issue. The internal clip fixing rear bumper is weak then the bumper is sagging. The rear bumper might be detached from the car during driving. There are many similar issues among the owners. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Incident date: Aug 28, 2026

I presented the vehicle to a Honda service shop for a squeaking noise from the front of the vehicle. The technician diagnosed a 'loose crash bar/reinforcement bar.' The technician tried to tighten the bar but noted it did not tighten enough to stop the movement, and that the bar will need to be replaced to resolve the complaint. When I spoke to the service manager, he indicated that other vehicles... Read more

Incident date: Aug 28, 2026

The cabin air pressure vents behind the back seat are leaking letting water into the vehicle. The seals have dried up. It's causing a moldy smell in the vehicle.

Incident date: Aug 28, 2026

2015 Honda Odyssey Touring Elite, VIN [XXX]. Vehicle was involved in a frontal collision on XXX. The driver's frontal airbag did not deploy. During the impact, I was thrown forward and struck the steering wheel. Additionally, a side/sliding door opened during the collision. The door was closed before the collision. I am concerned about possible failures of the supplemental restraint system and doo... Read more

Crash 1 injured

Incident date: Apr 13, 2026

the visor won't close all the way and once when braking it cut my husband's forehead. if we get into an accident it could cut slice his forehead. my husband and children noticed this but I never did because I am shorter in the driver's seat. it's pretty dangerous that it won't lay flat against the headliner.

Incident date: Aug 21, 2026

While the vehicle was being driven, the sunroof became inoperable, stuck in the tilt position. The motor could be heard running but the glass panel would not move in either direction. There were no warning lamps, messages, or other symptoms before the failure. The dealership disassembled the sunroof and found that a spring on the passenger-side sunroof rail had broken, and that the broken spring ... Read more

Incident date: Aug 13, 2026

**2025 Ford F-150 – Repeated Wiring Harness Damage** I am reporting two separate incidents involving a 2025 Ford F-150 that resulted in significant damage to vehicle wiring harnesses and required replacement of major wiring components. On March 4, 2026, the vehicle sustained wiring damage during a dog-related incident. The vehicle was inspected by a Ford dealership, which determined that a maj... Read more

Incident date: Aug 18, 2026

The vehicle’s A/C suddenly began blowing hot air. We took it in for diagnosis. The technician asked if the vehicle had been in an accident, if the front had hit anything, or if we had noticed hitting a rock or other object. We answered no to all questions. The technician stated they have seen this issue numerous times, where road debris passes through the large openings in the factory front gri... Read more

Incident date: Jul 1, 2025

I am reporting a paint defect on my 2016 Chevrolet Tahoe. The paint on the hood and roof is peeling, flaking, and delaminating without any external damage or misuse. The failure appears to be progressive and worsening over time. The clear coat and paint layers are separating, exposing bare metal and increasing the risk of corrosion. This issue is widely reported by other owners of 2015–2020 GM ... Read more

Incident date: Apr 15, 2026

Hood scoop blinds me (and passengers) when sun reflects off it. Who designed this????!!!!

Incident date: Jul 25, 2026

There have been multiple recalls (77C and 88C) affecting 2022-2025 Wagoneers where the trimming was not properly secured at the vehicle assembly plant. Our rear window trim was affected by one of these recalls and has fully detached from our vehicle while we were driving which has yet to be replaced by the dealership. I have attached a picture to show our rear window trim that is missing. We are h... Read more

Incident date: Aug 27, 2026

About a minute into my drive, I heard an explosion. I looked back thinking something happened to my twin toddlers and saw nothing. I heard the sound of glass cracking and looked up to see the front glass of my moonroof shattered. I pulled over to safety and closed the sun cover for the moonroof before any more glass could fall into the car in fear of my toddlers getting injured. The car itself had... Read more

Incident date: Aug 18, 2026

Rear Spoiler Recall in 2022 on Dodge Durango GT. Recall was not fixed due to part not available. I opened my rear hatch on Monday August the 18th and the rear spoiler detached on the left side. I took it to Interstate Dodge in [XXX] on Tuesday XXX due to rear spoiler problem could raise risk of a crash. I called Stellantis who handles recalls to get them to pay for the repair and they stated t... Read more

Incident date: Aug 10, 2026

I was approaching a red light on a road that is 35mph. As I was coming to a stop my passenger side window shattered out of nowhere. There were no people around outside the vehicle and as I mentioned I was going so slow, I can't imagine any rock kicked up would have done this. There was glass everywhere in my car. Fortunately no one was in the passenger seat. There was a small amount of glass ... Read more

Incident date: Aug 27, 2026

I am submitting this complaint regarding a 2022 Grand Design Momentum 381, that is exhibiting numerous symptoms commonly associated with excessive frame flex, structural deformation, and potential frame failure. The symptoms observed include concerns affecting multiple structural systems of the RV, including the front pin box area, walls, slide-outs, floor structure, suspension attachment points,... Read more

Incident date: Jun 17, 2026

At approximately 58,000 miles I discovered that the rear upper coil spring mounts on my 2020 Jeep Wrangler JL Unlimited Rubicon are separating from the frame. The factory welds attaching the upper coil perches to the frame rails have cracked and torn, and the mounts are no longer securely attached. I found this condition only incidentally, while inspecting the vehicle for a separate ongoing steer... Read more

Incident date: Feb 17, 2026

When I lock my car, whether from my phone, keys, or lock button inside car, the car will lock except the passenger side door which remains unlocked. So when the car is supposed to be locked and secured, anyone who wants can gain access in my car whenever they want. The car alarm will go off. But the door still opens. I believe this is a safety concern for my family and I while being in the vehicle... Read more

Incident date: Jun 24, 2026

Vehicle sunroof came off track on July 22, 2025. Possibly by the fault of the customer. Customer sought repair. Authorized Kia dealer recommended complete replacement of sunroof. On August 29, 2025, Customer paid authorized Kia dealer to replace sunroof with official Kia parts. On June 25, 2026, sunroof broke again through no fault of the customer. Wind deflector arms broke, got stuck open, and ca... Read more

Incident date: Aug 26, 2026

On August 26, 2026, I sustained a significant injury when the door of my Tesla closed while my thumb was in the door area. The door caught my thumb and forcibly lifted/tore off most of my thumbnail, causing immediate bleeding and leaving the nail bed exposed. I am reporting this because I am concerned about the safety of the vehicle’s door closing mechanism and its ability to prevent this type ... Read more

Incident date: Aug 18, 2026

My 2017 Honda Civic just had a known BCM issue and many with the same models year from 2016-2018 experience the same failures. Honda should have a recall because it's where the car unknowingly drains the battery and the engine sits in idle/accessory mode that is damaging to other parts that the customer have to expense for.

1 injured

Incident date: Feb 28, 2026

A 2024 Polestar 2 electric vehicle was purchased used from a dealership. At the time of purchase the eCall service light was illuminated. The dealership dismissed the warning light as nothing to be concerned about. The selling dealership had access to a vehicle history report showing a prior accident and performed a pre-delivery inspection before the sale, yet failed to identify or disclose the st... Read more

Incident date: Aug 21, 2026

On XXX, the tempered-glass entry door on my 2022 Forest River R-Pod 190 travel trailer (VIN [XXX]) spontaneously shattered while the trailer was parked in [XXX]. The door was open, stationary, and facing the morning sun. No one was touching it, there was no wind or impact, and the door and glass had no prior damage. The failure sounded like a gunshot and projected broken glass onto my neck and bac... Read more

Incident date: Aug 19, 2026

I have a rear sliding window on the cab of my truck that leaks from both ends of the plastic guide. I noticed it when placing my young children in their car seats. I contacted my dealership and was informed the repair would cost $1500+ and not be covered by GM or warranty.

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Vehicle Safety

Consumer Safety

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

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