Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 49,040 complaints — component: STRUCTURE:BODY
Incident date: Jun 9, 2025
Frame Has rusted out so bad Walmart says it can’t be put on lift to rotate tires. Not yet reported to dealer or inspected by dealer. This is a recall problem but my vehicle was not included. It was previously registered in North Carolina and Tennessee where salt is used on roads.
Incident date: Dec 13, 2025
The second-row seat rails on my 2025 Toyota Sienna were manufactured with improper welds that can fail in a high-speed collision, potentially causing the seats to lose structural integrity and increasing the risk of severe injury. Safety Risk and Hardship: Due to this defect, Toyota has recommended that no passengers sit in the second row and no child restraints be used in these seats until a rem... Read more
JEEP
GRAND CHEROKEE
(2025) — STRUCTURE:BODY
Dec 29, 2025
Incident date: Feb 11, 2025
I brought my 2025 Explorer in on 12/19/2025 for a recall check. I mentioned to the Service Advisor that the left rear inner wheel well skirt was detached from the quarter panel. After the car was looked at, he came to me and said that they can be replaced at a cost of $600...XXX. He said it is from the snow and ice tearing them because of the larger tires on the vehicles now....NO XXX..we live in ... Read more
Incident date: Dec 26, 2025
The color of my Prius 2010 starts with 070, blizzard white pearl. The body started peeling. I have visited Toyota dealer on 12/29/25 with this issue and got to know that this issue is well known but the service campaign was finished around June, 2025. I own this car from 2023, October and visiting Toyota dealers for services regularly, but never thought that this issue was a common issue by Toyota... Read more
CHRYSLER
TOWN AND COUNTRY
(2010) — STRUCTURE:BODY
Dec 29, 2025
Incident date: Oct 22, 2025
Related to: Manufacturer Recall Number24S02 NHTSA Recall Number24V031 The recall has been in place since January of 2024 (2 years) and there is still no remedy and the dealer repeatedly states the parts are on back order. I have had one pillar trim blow off, risking other drivers on the highway and fear the 2nd will do the same. Ford is not honoring the recall and there needs to be action taken f... Read more
Incident date: Jun 23, 2025
Paint peeling keeps happening after Toyota's customer support program expired
Incident date: Dec 29, 2025
[XXX] ur complaint I can't figure out where one files a complaint on an outstanding recall. Ford keeps sending notices, but is obviously not serious about fixing the issue, as its been going on approaching 3 years. If you call their hotline, it cuts you off after entering the recall number, saying there's no available fix at the moment. However, by searching some dealers around the nation, the par... Read more
Incident date: Oct 15, 2024
The contact owns a 2022 Keystone Alpine RV. The contact stated that upon delivery, the RV pipes were frozen. Additionally, the contact stated that the driver's side and the top large windows were shattered in the living room. The back wall had separated from the kitchen counter back wall. The solar panels failed to charge. There was water pouring from the belly of the unit. There was vibration w... Read more
Incident date: Dec 9, 2025
Date: December 28, 2025 Time: Approximately 3:25 PM Vehicle: 2026 Tesla Model Y Incident Location: Southbound on the I-35N feeder road, just north of Highway 114. Safe Harbor Location: Burger King (15925 N Hwy 114, Northlake, TX) Statement of Facts: I was driving my 2026 Tesla Model Y southbound on the I-35N feeder road at approximately 3:25 PM today. I was traveling at a steady speed of 55 MPH. W... Read more
Incident date: Nov 27, 2025
With this 2025 Lexus NX350 Premium AWD, the front windshield glass is BADLY distorted. Looking at the road ahead while seated behind the steering wheel, objects aren't clear, they tend to be wobbly as there is a MAJOR safety issue here with the glass itself. My dealer told me that the other 2025 Lexus NX models they checked all have the same distorted windshield problem as mine does. Its so bad, I... Read more
Incident date: Dec 24, 2025
On December 24, 2025, the contact's 2023 Chevrolet Malibu was involved in a severe side-impact collision. The vehicle was struck on the rear passenger side by a full-size pickup truck traveling at high speed (est. 60 mph) that failed to stop at a red light. The impact caused the contact's vehicle to spin approximately 180 degrees and strike a concrete median sideways, generating high lateral G-for... Read more
Crash
1 injured
Incident date: Dec 3, 2025
The auto slide door latch will not disengage. The rear passenger door cannot be opened electronically OR manually.
Incident date: Dec 28, 2025
We are reporting two safety-related concerns involving a new 2026 INFINITI QX60 Sport. At delivery, a linear abrasion approximately 42 inches in length was present across the front roof panel and was not disclosed prior to sale. When this condition was raised, the dealership dismissed it by text message without performing a physical inspection. At a later date, the dealership applied a coating or ... Read more
CHEVROLET
SILVERADO 1500
(2023) — STRUCTURE:BODY
Dec 28, 2025
Incident date: Dec 27, 2025
While driving the vehicle the tailgate came open by itself. I had left my house and when I arrived at my friend’s house to pick him up the tailgate was down. I closed the tailgate and while driving a driver honked their horn to alert me that something was wrong. When I pulled off the road the tailgate had come open for a second time.
Incident date: Mar 5, 2025
Upon inspection, significant underbody rust
Incident date: Oct 9, 2025
The plastic arms of the sunroof deflector assembly broke. Part # - (81690-S8000). Now my sunroof won't close.
Incident date: Oct 31, 2025
The component that failed is the Under Engine Cross Member. This is available for inspection. My safety was put at risk due to the Cross Member being bent so much that is didn't screw back in correctly, thus could have caused the engine to have fallen out of the car or worse. The problem was reproduced at Hendrick Lexus Kansas City. This concern was confirmed by the Technician along with a video... Read more
Incident date: Dec 25, 2025
Transmission cable and roll away not right gear
Incident date: Jul 31, 2024
On 11/22/2025, We were done shopping and when we tried to open the trunk it made weird squeaky sounds and we tried to close it but it suddenly self destructed. There was a loud noise and it shattered instantly and there was glass everywhere.
Incident date: Dec 20, 2025
- door hinge failure - hinge assembly intact but the weld area failed and tore the base from the door structure - door wont close or open properly - not as of yet no warning lamps just a non functional door. the failure is identical to the linked complaint [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Incident date: Dec 11, 2025
My check engine light went on and stayed on while I was driving. I called Blaise Alexander, Altoona, Pa. reported and scheduled a checkup on Dec. 11. I drove to the garage, arriving at 10am. and noticed a smell of fire and saw smoke billowing out around the hood of the car. I ran into service area and told them the car must be on fire. They called the Altoona Fire Dept. The police gave me a numb... Read more
Fire
VOLKSWAGEN
TIGUAN
(2024) — STRUCTURE:BODY
Dec 26, 2025
Incident date: Nov 18, 2025
The trunk which operates by key fob only is no longer remaining open as it should. Instead the trunk will immediately upon opening begin to lower as very quickly. Once the automatic lowering hits the half way point, it will quickly close shut. This a liftgate issue/failure that has great potential to cause extreme harm to someone placing or retrieving items from the trunk; harm that has the potent... Read more
Incident date: Oct 1, 2025
The recall campaign from Jan 19,2024 Manufacturer Recall Number24S02 NHTSA Recall Number24V031 has been open since 2024 and has not had a remedy become available. In the meantime, my passenger side pillar has become detached, as warned in the recall. Rain leaks into my car and causes visibility issues. This is worrisome because I do have three young children, one in a car seat right behind the pas... Read more
Incident date: Dec 25, 2025
Panel on roof between front windshield and panoramic roof completely shattered
Incident date: May 1, 2025
Driving on freeway,two pieces of paint, flaking flew onto my windshield obstructing my view. Pulled over to see what happened and it was paint on my hood was flaking off. The paint was stuck to my windshield. My safety was definitely at risk as paint blocked my view.
Incident date: Dec 2, 2025
The lights on the dashboard is indicating that the hood is unlocked and the security system is being tampered with. Hood is closed and it disengage auto start and the alarm goes off every 10 minutes.
Incident date: Dec 20, 2025
I am submitting this complaint to report a dangerous and repeatable safety defect involving my Nissan Altima that caused me injury and resulted in vehicle damage. On December 16, 2025, I parked my vehicle on an incline and shifted it into Park. The gear selector and dashboard indicator both confirmed that the vehicle was in Park. I exited the vehicle and was not applying the brake. While the engin... Read more
Crash
Incident date: Nov 24, 2025
The factory-installed roof rails on my 2019 Nissan Rogue are severely corroding and structurally deteriorating. The metal is visibly oxidizing, flaking, and breaking apart. Portions of the roof rail appear to be separating and losing structural integrity. This corrosion is occurring under normal use and typical Midwest weather exposure, with no misuse, accidents, or modifications. The vehicle has ... Read more
Incident date: Nov 26, 2025
While driving our 2022 Kia Telluride under normal operating conditions, the panoramic sunroof glass suddenly and spontaneously shattered outward with a loud explosion-like noise. The sunroof was fully closed at the time of the explosion. There was no impact with any object, no debris strike, no road hazard, and no external cause observed. Weather conditions were clear, traffic was normal, and the ... Read more
Incident date: Nov 15, 2025
The grille deflector suddenly detached from the truck and flew off into traffic. It narrowly missed the vehicle behind me and could have caused a serious accident or injury. There was no prior warning or impact that would explain the failure.
Incident date: Dec 21, 2025
My VIN was removed for the A Pillar recall. I received no notice as to why and my car was inspected a year ago. At that time the problem was not present. It is present now, but for some reason, my VIN has been removed. I would like to know under what conditions it was removed and by whom.
Incident date: Oct 23, 2025
I was driving on I35 on 10/23/2025 when I saw a small spark then my vehicle caught fire and i exited the vehicle called 911 Lewisville Fire Department and was informed that they responded to vehicle fire on 10/23/2025 at 9:45 pm, their case number is 2025-0012175. The representative stated that the Lewisville Police Dept. also completed a report, case number 250068809.
Fire
Incident date: Dec 22, 2025
Dear National Highway Traffic Safety Administration (NHTSA),I am submitting this report to express a serious safety concern with my 2015 Buick Verano, which I believe is unsafe for shorter drivers due to poor visibility and design limitations.I received this car as a gift from my father, but the moment I drove it off the lot, I realized I could not safely operate it. I am 4 feet 11 inches tall, an... Read more
Incident date: Dec 22, 2025
Vehicle was driving approximately 65 miles per hour on interstate. Upon crossing a bridge the sunroof exploded sending glass flying inside the vehicle. The vehicle was equipped with a dash camera which also captured audio. No external object struck the vehicle. Two children and an adult in the vehicle were struck with flying glass. The video has been saved and can be provided in addition to the pi... Read more
3 injured
Incident date: Mar 22, 2015
My tailgate latch keeps opening every 60 seconds. Does it going down the road or parked. my tailgate has hit numerous cars that parked behind me causing me to have to pay out of pocket for 2 other cars where my tailgate dented or scraped the paint on their vehicles. I see this safety recall online for this tailgate latch, but my vehicle isn't covered for some reason. Safety recall N232426400 e... Read more
Incident date: Nov 1, 2024
The rear door of my KIA EV6 intermittently fails to open even when the vehicle is unlocked. The issue has been recorded on video and reported to an authorized KIA dealer, but it has not been repaired. A child safety seat is installed in the rear seat, and this defect creates a serious safety risk in an emergency where immediate access to the child is required. The vehicle is unsafe due to this de... Read more
Incident date: Nov 30, 2025
There is no manual door release for the rear doors. Thus rear passengers are at risk should the electrical system fail in a crash. Tesla should be required to provide a modification that allows rear passengers to manually open the rear doors.
Incident date: Dec 21, 2025
Terrible paint peeling on the hood and rear. No accidents or anything that would cause peeling paint. Color is white.
Incident date: Jul 1, 2025
The rear electronic child safety lock on my 2019 Audi A6 does not function as intended. When activated, the lock does not reliably engage or disengage, allowing the rear door to be opened from the inside when it should be locked. We only began using the child safety lock after having a baby, at which time the malfunction was discovered. This creates a potential child safety risk, as the rear door... Read more
Incident date: Dec 22, 2025
The other night, I was backing into a parking spot at the market. As I slowed I noticed the brake pedal was getting harder to depress and it felt as though I was going to back into the car behind me. It took more effort to stop the truck.
Incident date: May 1, 2025
from the the dealer sold me it
Crash
GMC
SIERRA 3500
(2025) — STRUCTURE:BODY
Dec 22, 2025
Incident date: Dec 20, 2025
The cap to the antennae flew off the car. This could have potentially impacted a car driving behind me, a car passing me, and/or hit a pedestrian walking. There was no warning. The part has since been replaced however the dealer indicated other vehicles are having this issue.
Incident date: Oct 1, 2025
My vehicle was subject to Ford Campaign 23B56 (front door check-arm reinforcement spot weld inspection). The dealership marked the campaign as completed and claimed the left front door failed inspection and was replaced. However, the door still does not close properly, and the check-arm area appears unchanged or improperly repaired. I believe the recall repair was not performed correctly or was mi... Read more
Incident date: Dec 18, 2025
Didt show how close car was to pole
Incident date: Aug 26, 2025
Wind deflecters on sunroof have broken off which is making it inoperable.
Incident date: Dec 13, 2025
The sunroof glass spontaneously shattered while the vehicle was in motion. There were no weather events, debris, or damage to the sunroof prior to the incident. The panoramic moonroof behind the sunroof remained intact.
Incident date: Dec 19, 2025
While traveling at approx 65 mph on a clear, debris-free Alaska highway in -5°F temperatures, the panoramic sunroof of my 2024 Kia Sportage spontaneously shattered with an explosive sound. There were no vehicles in the immediate vicinity (nearest car was maybe 50 to 75 ft away) and no observation of flying debris or falling objects from overpasses. The failure appears to be a spontaneous glass b... Read more
Incident date: Dec 19, 2025
My 2020 Ram 1500 multifunction tailgate likely got stuck can’t open
Incident date: Dec 17, 2025
Within days of purchasing the vehicle, multiple warning lights and safety-related alerts appeared, including repeated check engine warnings, an alert stating “Driver Assistance Support Reduced,” and a wrench indicator referencing an auto lighting and wiping system malfunction. While driving, the vehicle felt unstable and would sway side to side, making it difficult to maintain confident contro... Read more