Consumer Safety Complaints

Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.

2,215,138 Total Complaints

138,663 Reported Crashes

56,255 Reported Fires

8,561 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.

The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 49,040 complaints — component: STRUCTURE:BODY

Incident date: Oct 17, 2025

Drivers side door does not unlock in cold temperatures (physical key, fob button, keypad, and handle lock do not work).To unlock I have to enter through the passenger side door and use the interior handle. Seems to be an ongoing issue and there are "recalls/TSB" for the same issue happening on 2015-2019, 2021-22 models but not 2020. "The major frozen door latch recalls (such as 17S33) officially c... Read more

Incident date: Feb 23, 2026

Hello, I would like to bring the below serious safety concern to your attention which will likely require a recall to be performed: I brought my vehicle to an Audi dealership (Audi of North Austin, TX, USA) and physically demonstrated the issue, which is that the INTERIOR door handle (on all doors) will NOT unlatch unless the passenger pushes on the door while the door handle is pulled. This v... Read more

Incident date: Mar 13, 2025

Painting chipping on front top car... Seatbelt don't fasten all the time...Lights are dim.

Incident date: Mar 6, 2026

My 2014 Kia Sorento EX was purchased brand new, one owner, and started losing paint in several areas on the outside of the car and is horrible. So many 2014 Kias have this issue. It is a BAD PAINT job. This should never happen and I’ll never buy another Kia. Kia should fix these issues immediately. My Kia is in great shape except for the horrible paint.

Incident date: Feb 27, 2026

This is a complaint regarding the handling of safety recall 20S62 (also referenced as 20S32) by Ford Motors and the dealership that performed the recall repairs, Hallada Motors. The vehicle was taken by the previous owner to Hallada 3 separate times to address the same recall related to the rear suspension toe link/ball joint issue. Documentation indicates the most recent repair occurring in 2022.... Read more

Incident date: Mar 1, 2026

The push-button locks (the plastic button that covers the electronic components) on the exterior of the driver's door and passenger's door fell off. The problem was confirmed by the Kia dealership, and attempting to push the buttons back on did not work (the buttons promptly fell back off). There was no warning that the buttons were loose before they fell off. The dealership stated that the only s... Read more

Incident date: Feb 18, 2026

Tailgate control module damaged by water leaking from faulty rear body seam seals on left top of vehicle Doors would lock and unlock on their own while driving and tailgate signaled it was open but never unlatched Manual tailgate opening/closing did not work at all Constantly beeped when unlocked and alarm went off randomly All electrical activity drained battery and made vehicle undriveable; tow ... Read more

Incident date: Mar 6, 2026

On March 5, 2026 my son and I were sitting parked in my 2019 RDX A-Spec SUV when we heard a loud cracking sound and my rear windshield shattered. We got out of the car and did not see anyone or anything nearby that could have impacted the windshield. There were no objects on the ground or inside of the car that could have caused the break. I called 911 to get emergency assistance because at the... Read more

Incident date: Feb 1, 2026

The door locking mechanism on the front driver and passenger side door fails to operate. When attempting to lock vehicle the front doors will make a sound attempting to lock but does successfully lock the doors. Safety is put at risk because anyone can enter the vehicle without a key at any time. Problem has not been inspected by manufacturer or independent service advisor. Has not been insp... Read more

Incident date: Mar 1, 2026

The trim on my 2018 Ford explorer is almost completely detached now if this causes an accident and somebody were to possibly die due to this faulty, trim clip coming off on the road then that’s a big problem. It needs to be fixed immediately when you buy a beautiful vehicle like this there’s no reason the trim on the vehicle should be falling apart my guess it’s a very easy part to have manu... Read more

Incident date: Mar 4, 2021

The fuel gauge, Odometer went blank. Im afraid of be stranded o have in accident . Was taken to Burne Honda Scranton. The problem wasn’t resolved

Incident date: Feb 18, 2026

BOTH front door actuators have failed. Can NOT open the front passenger side door at ALL and the front driver side door will ONLY OPEN from the INSIDE. My passenger had to exit the vehicle through the front passenger side window when the door malfunctioned in January. Then about 2 weeks later we could no longer open the front driver's side door from the outside. The vehicle is available for insp... Read more

Incident date: Mar 3, 2026

Car developed a known recall issue problem, Recall 2818I. Even though Nebraska was not listed as a "salt state", it's obvious that Nebraska has similar conditions to Iowa. Attempts to contact Mazda USA corporate would not even fix the issue, citing cars age and other factors even though the damage is very specific to this particular recall.

Incident date: Dec 12, 2025

I am submitting information regarding repair access and repair estimate concerns involving a Tesla vehicle after a collision. During an insurance claim handled by Tesla Insurance Company, a repair estimate from a Tesla-preferred repair facility was used to declare the vehicle a total loss. However, a manufacturer-owned repair facility estimate would be significantly lower and could make the vehic... Read more

Crash 1 injured

Incident date: Feb 20, 2025

LIFTGATE MALFUNCTION

Incident date: Feb 25, 2026

Roof trim panel on driver's side door flew off of the car while driving.

Incident date: Jan 23, 2026

The contact owns a 2015 Mercedes-Benz C300. While driving approximately 15 MPH, the brake pedal was depressed, and the body of the vehicle shifted to one side. The vehicle was drivable after the failure. There was no warning light illuminated. The vehicle was driven to the residence and parked. The contact stated that due to the failure, the vehicle was unsafe to drive. An independent mechanic was... Read more

Incident date: Feb 15, 2026

This windshield should be recalled this is the second time a rock cracked it. I have only had the car 9 months.

Incident date: Mar 1, 2026

I am reporting a water intrusion issue involving the rear hatch area of my 2018 Volkswagen Golf GTI Autobahn. Water leaks into the vehicle through the hatch wiring boot area and travels into the interior of the car, causing the headliner to become saturated with water. During periods of rain or after washing the vehicle, water enters near the rubber hatch wiring boots and leaks into the interior ... Read more

Incident date: Mar 4, 2026

I am reporting a suspected defect involving the front suspension or steering system of my 2026 Tesla Model Y AWD. The vehicle produces loud popping, knocking, and rattling noises from the front end when turning the steering wheel at low speeds, particularly when the steering approaches full lock in either direction. The issue is most noticeable when entering or exiting uneven surfaces such as slo... Read more

Incident date: Aug 28, 2025

According to the recall of the a-pilar which can lead to the safety of the road and people on the road. There as yet to be a solution to fix this issue on the ford explorer which leave an open recall. Ford is highly responsible for not finding a remedy to fix this is for the safety of the owner of vehicle and other drivers on the road.

Incident date: Mar 3, 2026

Paint failure and delamination on a 2021 Kia Telluride with Snow White Pearl (SWP) paint. The paint on the roof above the windshield and the hood has begun peeling in sheets, exposing the underlying layer. The vehicle has not been in any accidents and has never been repainted. The paint failure appears to be a manufacturing defect involving the adhesion of the factory paint. The issue began aroun... Read more

Incident date: Mar 4, 2026

Recall 286 my vehicle suffered from this causing heat module failure misfire in cylinder 2 and high pressure in gas tank. Sports Hyundai had previously done a 180 day repair under recall 9b1 for an expanded gas tank after the repair the car suffered from the updated recall 286 . I brang to the dealership 4 times with check engine and misfires and limp mode between 57k and 68k they refused to fix t... Read more

Crash

Incident date: Feb 18, 2026

I purchased a 2014 Land Rover Range Rover Sport (VIN: [XXX] ) from AutoNation USA Wesley Chapel on May 17, 2025. Shortly after purchase, the driver-side door latch recall issue manifested when the door unexpectedly opened while the vehicle was traveling at highway speed. The incident was documented at the time it occurred. The vehicle was later serviced by AutoNation on August 26, 2025, where the... Read more

Incident date: Sep 19, 2025

I was driving when I heard a loud "bang" over my head. I was terrified and swerved because I was startled. This put me at risk of hitting a vehicle in the lane next to me and injuring myself or others. There were no warning lights or anything to indicate what happened and no cars within 100 feet of me in the front. When I got to my destination I looked to find any visible damage to my car but noth... Read more

Incident date: Mar 2, 2026

My 2021 Ford F-150 Lariat has a door latch defect that occurs in freezing or near-freezing temperatures. The failure occurs without warning in cold conditions, causing the door latch to freeze and not fully engage. When this happens, the door is able to freely swing open while the vehicle is in motion and also freely open when the vehicle is parked. This creates a serious safety hazard, including... Read more

Incident date: Nov 12, 2025

Approximately one to two months ago, the driver-side front door latch on my 2017 Tesla Model X malfunctioned and prevented me from exiting the vehicle through the driver door. I first attempted to open the door using the manual interior door handle (manual mechanical release), but the door did not unlatch. I then attempted to open the door using the electronic door release, but it also failed to ... Read more

Incident date: Feb 28, 2026

Rear Door handles are inoperable again after repairs made by dealer. The fault is due to design fault with the wiring harness on the door handles. Manufacturer refuses to make repairs under warranty

Incident date: Feb 10, 2026

Both rear power sliding doors on my 2019 Honda Odyssey failed at approximately 74,000 miles. The sliding door motors can be heard running, but the doors do not move and cannot be opened normally. The doors are available for inspection upon request. This failure prevents rear passengers from safely exiting the vehicle. In an emergency situation, this could prevent evacuation and creates a serious s... Read more

Incident date: Mar 1, 2026

The frame was undercoated incorrectly and is actively falling apart. Super unsafe to drive. Very clearly was not undercoated correctly as there is areas in the frame that have no signs of undercoating. This is putting the driver of the vehicle at risk as well as the other drivers on the road. This is a huge recall that was issued for this model of year truck. Very common. The vehicle has not be... Read more

Incident date: Jan 20, 2023

The Keystone Fuzion model 430 RV has a structural issue. I have been following other owners and there seems to be many similar model RV’s with the same crack under the Master Bedroom. The crack appeared after transport and within 3 years after purchasing new and continued to spread to over 15” before I paid to have it repaired. Keystone has acknowledged it is a known problem, however declines ... Read more

Incident date: Feb 5, 2026

the sunshade panotramic panel cover that sperates the two roofs seems to be falling off due to cheap two side tape which caused the whole sunshade assembly and motor to break. I took my car to the dealer yeasterday Anderson Ford based in Lincoln NE, and they cahrged $119 to diagnis and qouted me over $2000 to fix it. This is manufacturere fault that caused this to happed by using cheap, unreliable... Read more

Incident date: Jan 3, 2026

Vehicle: 2024 Ford Bronco Outer Banks Mileage: Approx. 15,000 The molded-in-color (MIC) composite hardtop panels have developed significant cracking across all four removable roof sections. Cracks are present on the driver-side front, mid, rear, and passenger-side panels. The cracking appears to originate within the composite material and has progressively worsened over time. The vehicle and affec... Read more

Incident date: Sep 30, 2025

When traveling along I-40 in Oklahoma we experienced poor road conditions causing our camper to violently buck, bounce and move excessively while driving. Upon arrival in Texas we noticed cracking along the exterior fiberglass of the unit. We contacted insurance to start the claim process. While talking with industry professionals and progressive insurance it was recommended to have the camper ins... Read more

Incident date: Jan 1, 2026

The AC in the front stopped working on and off but the AC in the back continues to work that's one warning a situation. The second is the oil light constantly shows low oil even when you get an oil change. The park tire pressure always moves back and forth to 40% to all the way down to 30.

Incident date: Mar 1, 2026

Yesterday at around 9:10 AM I was driving home southbound on the New Jersey Parkway around exit 89. It was a clear day. It was about 43°, the sun was out. I was doing the speed limit which was 65 mph. I heard a loud bang and then my moonroof spontaneously exploded and all of the glass fell on me and in the car, luckily I was not hurt. I leased this vehicle a little over two years ago. Ever since ... Read more

Incident date: Mar 1, 2026

The frame was not professionally undercoated and is actively falling apart. Super unsafe to drive.

Incident date: Dec 31, 1969

Both of the front door lock actuators went out, so the vehicle won’t lock at all & I can’t use my Toyota app that I pay for. The left back door/hatch rail that lifts up the door is making a loud sound upon opening & getting stuck when opening. Have to push the open button several times or open it manually to get it to open at all. Have taken it to the Toyota dealer to inspect both & both are c... Read more

Incident date: Mar 2, 2026

Power lift gate and power sliding doors failure alerts keeping showing up. They flash on and off on the display even while driving which can be very disruptive. The issue occurs randomly every few weeks The dealer quoted close to $2000 to attempt to fix it

Incident date: Feb 28, 2026

2015 gmc terrain sle awd. Suv was taking in for oil change found excessive rust on frame under all four doors. On both sides rust and holes near the front of both rear wheels. I believe its called the "rocker" I'm unsure. I bought the car at a little over 71,000 miles in 2022-2023 now just getting to 94,000 in February 2026. If there was rust which there probably was the car should have not been s... Read more

Incident date: Aug 1, 2025

The trunk hatch is no longer functioning. The car beeps, but does not unlatch. Once the gate is manually open from a latch inside the trunk, it will not close by pushing the gate close button. It just stopped working. I went into the grocery store, and when I returned with groceries, it stopped working. Hyundai says it's out of warranty and will cost $1800 to repair.

Incident date: Feb 28, 2026

Water is pooling in trunk of van. There appears to be a failed body weld or seam sealant in the trunk area. Vehicle has not been in any incidents since purchased new. Spoke to a service adviser for Honda and they indicated a seam sealant may have failed as well. Have searched internet and found this is occurring frequently with this model.

Incident date: Feb 26, 2026

The tailgate will go up and down when the vehicle is turned off and in park. It will also do this while driving the vehicle. * I notice there has already been a recall for this issue, but my VIN shows NO RECALLS

Incident date: Mar 1, 2026

The paint is peeling off the roof and front of vehicle. The car is (2019) out of the 3\36 warranty and the dealer says there is nothing they can do to help me. I asked the service writer if this is a common problem with these vehicles. His comment was what color is your car (it is white) he said the white cars are having a major problem with paint peeling.

Incident date: Mar 1, 2026

The side sails at the rear of the vehicle, lateral to the bed, are only adhered by double sided tape and can fall off while driving, causing damage to others. This has happened 2 times to my vehicle, it would ah element 3, but we stopped 1 from flying off

Incident date: Dec 1, 2025

My vehicle was parked in my driveway. I left my property in another vehicle and upon returning, my rear windshield was shattered. If this had happened while operating the vehicle, there would have been a high risk of injury to myself, other occupants, or other vehicles on the road. This has not yet been confirmed by Nissan, but there have been other reports and a lawsuit filed by other owners. Thi... Read more

Incident date: Feb 28, 2026

The car material itself is very cheap meaning it poor quality, very flimsy, I hit a curb and the grill and cover just broke so easily even though it was now a serious hit but very small and slight to the point where you can’t feel it. Now it’s just hanging off and shaking badly because of the poor material, it isn’t stuff enough to keep in place.

Crash

Incident date: Feb 25, 2026

Hitch receiver has stress cacks In mounting plate. Making it unsafe to use While traveling from WNY to Florida. Towing my 2018 jeep Wrangler unlimited jl behind my Motorhome ( 2021 coachmen Encore 325SS) on a Ford F 53 The hitch failed I noticed hairline cracking in mounting plate. Unable to use will have to repair or repl

Incident date: Apr 1, 2023

Fuel tank has swollen over time, causing body panels to no longer fit properly, fuel tank is under the seat and is a structural component of the motorcycles frame by design, my concern is that the tank is in very close proximity to exhaust system and is now considerably closer to exhaust from swelling, which concerns me that it could continue to swell and cause a fire when it contacts exhaust, als... Read more

Incident date: Jun 30, 2025

When I attempted to open the panoramic sunroof shade, it became stuck and was drawn into the roller housing, where it is now fully lodged and cannot be retrieved. Repair estimates are in the thousands of dollars because correcting this issue requires removal of the headliner and extensive labor to access and replace the shade assembly. This failure has been reported by numerous other owners, parti... Read more

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

Read more from our blog