Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 49,687 complaints - component: STRUCTURE:BODY

Incident date: Jun 6, 2026

Truck has been leaking water inside evertime it rains. They say its something that was not welded at the honda plant it fills the floor boards up when it rains or i wash my car. It is become a serious safety problem due to the wetness in the vehicle and the gas and brake petals. I have tried gwt it fixed the dearship keeps saying waiting on honda rep or waiting on the body shop 6 months this is ta... Read more

Incident date: Dec 2, 2025

The sunroof cover has come off its tracks and has lost tension. It requires a full sunroof cover replacement. Upon searching this issue online, I found it was a common issue in Escapes around 2020-2022.

Incident date: Oct 9, 2025

We are currently on a road trip. Fortunately we were in a 55mph zone and not going faster. While driving on the highway, the hood released from the latch and popped open. Fortunately the secondary latch caught it and we were able to pull over safely. I can’t imagine if we were going faster if the secondary latch would’ve withheld it. Very scary incident

Incident date: Apr 27, 2026

The paint on the body of my vehicle has been chipping away, enlarged chunks randomly. When it rains or there is moisture in the air it’s causing the body to rust.

Incident date: Jun 6, 2026

I am requesting that NHTSA investigate a potential safety defect affecting 2022-present Jeep Grand Cherokee vehicles involving failure of the front bumper retention clamps. Owners of these vehicles are reporting that the front bumper mounting clamps begin to crack, break, or fail at approximately 30,000 miles — often occurring just after the basic warranty period expires. These components appea... Read more

Incident date: Feb 26, 2026

While operating the left power sliding door of my 2019 Honda Odyssey, the door came off its tracks during normal use. As the door disengaged, the rear-side glass shattered. The failure required replacement of the power sliding door drive motor, center roller, center roller rail assembly, and rear glass. Broken glass was scattered inside and outside the vehicle, and I sustained a small cut on my... Read more

Incident date: Jun 18, 2026

Multiple Ford dealerships in my service area have been contacted for recall dated Jan 19,2024, Manufacturer Recall Number24S02, NHTSA Recall Number24V031 but indicate Ford manufacturing does not have parts available. It has been over 2 years. What recourse do consumers have? Summary IN SOME OF THE AFFECTED VEHICLES, IT MAY BE POSSIBLE THAT SOME OF THE EXTERIOR A-PILLAR APPLIQUE TRIM CLIP ATTACHMEN... Read more

Incident date: Jun 7, 2026

I discovered frame perforation rust, for which Toyota sent letters offering to repair or compensate. I have moved to Florida and the letters didn't forward. So I notified Toyota and they said they would not do anything to help. There was a prior class-action lawsuit about this, which prompted Toyota's action. I have sent Toyota mechanic statements and photos of the rust along with m y nice lette... Read more

Incident date: Apr 1, 2026

While driving my recently purchased 2017 Ford Mustang Convertible from Florida to North Carolina, the passenger-side door repeatedly unlocked and partially opened while the vehicle was traveling at interstate speeds. This occurred approximately 12 times during the trip. The door appeared to latch normally when closed, but would unexpectedly unlock and pop open while the vehicle was in motion. Thi... Read more

Incident date: Jun 12, 2026

The sunroof drains continue to fail. I’ve had multiple occasions where the car has had drains back up or be disconnected.. This is a safety issue because it creates mold as water falls in the headliner and then the cabin. It also creates rust, particularly behind the dashboard. That’s not rust proof. Despite being under warranty, the dealers are useless and helping address the issue because... Read more

Incident date: Feb 26, 2025

The Trim piece that has the keyless entry pad on it that was attached to the drivers door came off while driving down the interstate.

Incident date: Jun 12, 2024

While driving, the vehicle suddenly began handling abnormally. In response, we safely pulled over as quickly as possible. Before we could fully stop, the wheel catastrophically failed. The rim cracked around the entire circumference, the tire completely separated from the vehicle, and the vehicle lost stability and struck the guardrail. As a result of this incident, the vehicle sustained substanti... Read more

Crash

Incident date: Apr 1, 2026

The drivers side (left front door latch) is inoperative. This was a recall from Aug 2012. The latch was replaced in 2012. Yes it is available for inspection. The door opens while driving and had to be tied shut to drive home and Honda dealership. Was told by Honda Corporate to drive to the nearest Dealership and repairs would be made under Safety Recall Notice from 2012, once they diagnose it as... Read more

Incident date: Jun 16, 2026

The front lower bumper detached while driving on the PA turnpike. The vehicle was traveling in the left lane approximately 75 MPH and was bumping on the road until we were able to pull over all the way to the right lane for approximately 1-2 miles. This hanging bumper dragging on the floor causing some damage to upper bumper as well. This was extremely unsafe for everyone in our vehicle and put th... Read more

Incident date: Jun 17, 2026

There is a manufacturing defect that is causing water to to enter the vehicle when driving in the rain. Where this becomes a significant safety issue is that the water enters somewhere near the bottom of the windshield (source still not determined) and runs down the pillar over the fuse box and BCM (neither is protected from the water). This could lead to an electrical short on any of the major ... Read more

Incident date: Jun 9, 2026

My 2012 Toyota RAV4 (Super White / Blizzard Pearl paint) is experiencing severe and recurring paint peeling caused by a known manufacturing defect in which the factory paint primer failed to properly adhere to the base metal layer. The peeling first began in 2023 following freezing weather in Austin, TX. It occurred again in 2024 after another freeze event, and then once more in 2025, at which poi... Read more

Incident date: Jun 16, 2026

Sunroof tempered glass spontaneous explosion. Loud explosion startled me and my wife, good thing the sliding roof cover was closed otherwise small pieces of sharp glasses will hit us on our head, face and shoulders. Lexus of Oakland denied any product defect and blaming a foreign "magnetic" object hit the sunroof. I was only driving 20 mph in a residential neighborhood and no cars in front of me ... Read more

Incident date: Jun 15, 2026

Black Nissan exterior driving recklessly, weaving in and out of traffic brake, checking several cars cut me off. Break check the FedEx truck in front of me twice. Was able to Veer to the right, avoiding directful impact with the FedEx truck in front of me. Airbags did not deploy, and my head cracked. The windshield seat belt was on as I had bruising on my ribs and across my chest from the seat bel... Read more

Crash 1 injured

Incident date: Sep 1, 2025

Dashboard separation concerned with airbag. Every day driving you run the risk of more damage. Have spoken to Koons Ford who states cannot help due to warranty. No one has looked at it except for pictures. This should not be the owners responsibility since I am not alone with issues of this problem

Incident date: May 16, 2026

There was a tailgate recall for the tailgate falling down potentially spilling cargo onto the road. The dealership Autonation Dodge in [XXX] tried fixing the recall multiple times but the tailgate kept falling down after they tried to fix it 2 or 3 times. Now they're trying to make me sign a service fee authorization which I don't agree with because either the recall isn't fixed, or there are othe... Read more

Incident date: May 23, 2026

The driver-side front door and related body fit/sealing system appear to be defective. The door is visibly uneven and misaligned with the surrounding body panels, resulting in excessive door gaps and significant air intrusion into the cabin while driving. The condition is available for inspection upon request, and photographs and videos documenting the issue are available. The excessive air intrus... Read more

Incident date: May 8, 2026

My rear lift gate was misaligned and gets stuck. The dealer just fixed and wouldn't honor the warranty, but I believe this shoddy build quality could impact the safety of my family in an accident as it didn't appear the hatch was properly secured

Incident date: Feb 2, 2026

Description On your vehicle, the integrated park module ipm may not properly engage the park pawl, preventing the vehicle from locking into park when park p is selected. If this condition occurs, a wrench light and shift system fault message will be displayed in the instrument panel cluster. Additionally, the vehicles electronic parking brake epb will automatically apply. Safety Risk If the par... Read more

Incident date: Jun 2, 2026

while the vehicle was being driven at highway speed, a large piece of roof trim detached from the vehicle and went airborne. The piece measures approximately 6 inches by 42 inches, and is stiff plastic. My jeep renegade has the MySky sunroof option, and this trim is a piece that sit just forward of those panels, filling the gap between the sunroof and the metal of the windshield frame. To be clear... Read more

Incident date: Jun 3, 2026

The liftgate of my vehicle began opening on it's own at no apparent interval, but now occurs frequently while waiting for a repair part to come in. This has happened while parked - including in public parking lots (where someone malicious could have entered the vehicle and the closed the liftgate after entering the vehicle - I would have been unaware of their presence) as well as while driving, w... Read more

Incident date: Jun 13, 2026

2015 Kia Sorento fire on the 7th I was drive lost brakes and steering and as soon as I stop to get out to check the whole truck went up in flames

Fire

Incident date: May 25, 2026

Horribly peeling under the front grill and on the grill in places that I was told would be fixed as a goodwill because it’s so bad and then was denied and never contacted back after multiple tries at corporate

Incident date: May 4, 2026

The falcon doors on the model X, when it is a hot day, and the sun is hitting the door, these doors will not open under any circumstance, resulting in a major safety issue. should there be an accident, a fire or other issue where someone needs to exit the vehicle, they are simply not able to do so under any circumstance! This is a known problem with these vehicles, if the sun hits these doors ... Read more

Incident date: Jun 14, 2026

Hit a deer on highway and when impacted the hood flew up and smashed the windshield. I was unable to see where I was or if I was headed into the ditch or on coming traffic. The hood latch is metal the bar that the latch is attached to is plastic and broke completely off which allowed the hood to fly up and shatter the windshield. Having an important bracket like the hood bracket made out plastic ... Read more

Crash

Incident date: May 15, 2026

Bed is rusting out from the bottom in a fashion that looks very similar to a previous Tundra bed rusting issue that had a TSB and remedy from Toyota. On the driver's side bed bolt closest to the cab, the sheet metal tack welded to the bed has separated and is rusting out. Approximately 7 inches to the drivers side from that bolt. The seam sealer is also cracking. Additionally, the drivers side b... Read more

Incident date: May 15, 2026

I am writing regarding recall 24s02, a pillar trim piece coming off. They did come of about a year ago. Woodland Ford ordered the recalled parts in January 2025. I am very frustrated at this point as is the dealership. We paid a lot of money for this vehicle and the car looks like something from a shady used car lot. Not a good look! This problem has gone on for way too long. I don’t want to he... Read more

Incident date: Apr 5, 2025

There are hundreds of on-line complaints regarding 2020 Kia Soul with paint flaking and peeling off. This is especially true for cars painted white. This is happen to the Soul I purchased a few years ago. I can no longer use a car wash. Please see pictures. The exposed areas will lead to rust and corrosion. If the metal supporting the engine, cabin, or bumpers flakes off or has holes, the ... Read more

Incident date: May 1, 2026

Rear liftgate window spontaneously cracked no signs of damage to the rear of vehicle rear glass was mostly intact but had tempered glass fracturing throughout while car was parked. In terms of safety, glass breaking spontaneously can cause damage to eyes/ect. Police report filed, Dealership denies that it is an issue for the 2024 HRV model only 2023. No warnings, or symptoms just the rear window c... Read more

Incident date: Jun 14, 2026

The top of dashboard is lifting up and coming apart on drivers side.

Incident date: May 20, 2026

Clear coat on pillar trim around windows on all four doors is oxidizing.

Incident date: Jun 3, 2025

It was the Chrome Grille Deflector and is available for inspection. I was driving down a long road at roughly 50 mph when all of a sudden the grille deflector detaches from my bumper and hits my windshield causing me to swerve thinking I had hit something. I was almost in an accident. I believe there is a recall for this exact thing but only for 2022 models not 2023. No it has not been inspected I... Read more

Incident date: Jun 6, 2026

The vehicle's security system malfunctioned immediately after service at Parks Hyundai of Gainesville on 05/27/26 for Recall 256 & Campaign P33. The alarm blares & emergency lights flash while I am driving on public roads. This defect first presented in the dealership parking lot upon pickup. This creates a severe safety risk: the high-decibel alarm is a major distraction, the flashing lights conf... Read more

Incident date: Jun 7, 2026

Right side sliding became stuck in closed position. Door was not openable by inside nor outside door handles. Not openable by automatic means such as push button. This situation slowed egress and could be a safety issue during emergency evacuation. During repair, KIA mechanics informed me that the forward latch (not the rear latch) of the sliding door was mechanically locked in closed position. ... Read more

Incident date: Jun 12, 2026

Yes, as I was driving down the highway doing the current speed limit my hood had a complete failure where the adhesive for the hood separated completely in the top layer flew off, obstructed my driving for more than 10 seconds then flew off and almost hit multiple cars behind me. Thank goodness this caused me to pull over off the road, but the safety of others and I were at very harms way due to a... Read more

Incident date: Jun 1, 2026

UNKNOWN. See my statement below. I also have pictures I will upload. My vehicle is suffering from Severe factory paint and clear coat delamination on the vehicle's flat surfaces (hood and roof and now starting on the door handles and mirrors), resulting in total material deterioration down to the bare primer and exposed underlying metal sheet. This vehicle has been driven only 63,000 miles, has b... Read more

Incident date: Jan 23, 2025

As I was driving down the highway the hood front molding flew off and took a chunck of paint off my GMC 2023 AT4, hitting a elderly ladies windshield we pulled over there was no damage to her car thankfully, she was very shakin and gave me an ear full. I have reached out to GMC even took it in and left it overnight and they say it is not under the recall and it will cost $1200.00 to fix. We curren... Read more

Incident date: Jun 12, 2026

OnXXX I was sold an “As is” vehicle under a Christmas special that was deemed unsafe to drive by a licensed mechanic a week later because of the rear subframe is bent from premature corrosion the dealer denied knowing anything about it but i submitted a case with FLHSMV because under the Florida Deceptive and Unfair Trade Practices Act (FDUTPA): For consumer sales, even in "as-is" transaction... Read more

Incident date: May 20, 2026

Cowl vent grille openings allowed normal environmental debris to accumulate, plug drainage and divert water onto electrical components and potentially result in a fire if not addressed. Some of the debris passes through into the hvac system and cannot be cleaned without dealer removal/repair of the hvac motor, which costs the customer more than $500 in repairs and disincentivizes mitigation. Fu... Read more

Incident date: Jun 2, 2026

I was driving on the highway at about 70 mph and the passenger side lower control arm where the ball joint sits broke. It messed up the passenger fender and tire along with the steering link. It also bent the upper control arm as well. The ball joints were replaced about 6 months ago.

Incident date: Jun 12, 2026

While driving I saw smoke and when I pulled over I seen fuel leaking from the gas tank area. Where it was leaking it ignited and the fire department had to put out the fire and the truck is totaled

Fire

Incident date: Jun 12, 2026

White Pearl paint is flaking/peeling of for no apparent reason.

Incident date: Nov 24, 2025

I am writing to report a serious safety hazard regarding the factory paint and primer on my 2011 Toyota 4Runner (Paint Code: [ 070 for Blizzard Pearl]). The vehicle is experiencing severe, widespread paint delamination where areas of factory paint are peeling cleanly away from the metal body panels while driving. This is a known manufacturing defect involving a chemical failure of the factory pri... Read more

Incident date: Jun 11, 2026

I was driving my Tesla Cybertruck on the highway when I experienced unexpected steering movements from side to side. I attempted to maintain control of the vehicle and slow down. The vehicle ultimately left its intended path and collided with the median. I do not know the cause of the incident. At the time of the accident, I believe a Tesla driver-assistance feature may have been engaged, but I a... Read more

Crash 2 injured

Incident date: Feb 15, 2025

The plastic cover on the bottom is to low to the ground. Multiple times over the years it’s been torn or stuck on parking space separators or when I have to get my car towed it falls down. By this point half of it is gone and all the things under the car are exposed. Right now I barely have any plastic left. I pulled into a parking spot and it caught after it had been repairs and clipped back u... Read more

Incident date: Jun 8, 2026

Roseville Toyota sold me a car with a faulty hood latch. It’s a safety issue and they refuse to acknowledge that they failed pre-inspections and refuse to fix it. I have to take it to an expert in order to close the hood

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

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